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CHAPTER 4-1 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 4 Troubleshooting the System This chapter contains troubleshooting information.
4-2 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network Tips The SNR estimate for a cable modem installed at a headend should be between 35 dB and 39 dB.
4-3 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network Verify Sync Message Interval T.
4-4 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network T o acti v ate cable modem upstream address verif ication, use the following cable interf ace conf iguration command.
4-5 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network Although the binary exponential backof f algorithm operates in a distributed fashion at dif ferent CMs, the CMTS provides centralized control for the backof f algorithm.
4-6 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network Caution Only a trained CMTS administrator should adjust these v alues.
4-7 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network T o conf igure per modem f ilters, use the follo wing commands in cable interf ace conf iguration mode.
4-8 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network Configure the Maximum Number o.
4-9 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network Verify Clear Cable Modem Reset.
4-10 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network Verify Clear Cable Modem Counters T o verify whether or not the counters in the Station Maintenance List are cleared, enter the follo wing command.
4-11 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network T o conf igure this, use the following command in cable interface conf iguration mode.
4-12 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network • Using time scheduled spectrum management, the upstream channel frequency reassignment process is initiated at a conf igured time of day or week.
4-13 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network Sample output: noisy1# show cable spec Group Frequency Upstream Weekly Scheduled Power Shared No.
4-14 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network Sample output: noisy1# show c.
4-15 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing Cable Modems on the HFC Network noisy1# show cable hop Upstre.
4-16 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Polling Cable Modems Sample output: noisy1# show cable hop Upstream Po.
4-17 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Polling Cable Modems Enable SNMP Configure Remote Modem Monitoring Verifying Remote Query Information T o display information from a queried modem, enter the show cable modem r emote-query command.
4-18 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses Monitoring and Maintaining Remote Querying Use the following sho w commands to gather status information about the specif ied modems.
4-19 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses • The show cable f lap-list and.
4-20 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses See the sample command output below: router# show cable modem Interface Prim Online Timing Rec QoS CPE IP address MAC address Sid State Offset Power Cable3/0/U0 1 online 2257 0.
4-21 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses Note * means the noise po wer adj.
4-22 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses See the follo wing sample for det.
4-23 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses See the following sample output o.
4-24 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses Follo wing is a response to the show cable modem maintenance command using Cisco IOS Release 12.
4-25 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses T able 4-16 Show Interface Cable Command F ield Descriptions Field Description Cable slot/port is up/.
4-26 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses drops Indicates the number of pac.
4-27 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses See the following sample output f.
4-28 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses T able 4-18 Show Interface Cable Upstream Command F ield Descriptions Field Description Cable Indicates the location of the upstream interface Upstream is up/.
4-29 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses CIR admission control (formerly: .
4-30 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses Enhanced Show Interface Upstream Output The show interface cable upstr eam command is enhanced in Cisco IOS Release 12.
4-31 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses • Counters for each type of ups.
4-32 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses See the follo wing display output.
4-33 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Understanding Show Command Responses See the following display for the.
4-34 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Troubleshooting Using Cable Flap Lists Show Cable QoS Profile Follo wing is a response to the show cable qos pr of ile command.
4-35 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Troubleshooting Using Cable Flap Lists list keeps track of the cable m.
4-36 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Troubleshooting Using Cable Flap Lists Tips In Cisco IOS Release 12.0(7)XR2, Cisco IOS Release 12.1(1a)T1, and higher , the system supports automatic po wer adjustments.
4-37 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Troubleshooting Using Cable Flap Lists Follo wing is a sample response to the show cable f lap command: uBR7200# show cable flap Mac Addr CableIF Ins Hit Miss CRC P-Adj Flap Time 0010.
4-38 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Troubleshooting Using Cable Flap Lists T able 4-20 Flap List Statistics Description Statistic Description MA C ID This is the MA C-layer address of a cable modem.
4-39 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Troubleshooting Using Cable Flap Lists Hit and Miss The HIT and MISS columns are keepaliv e polling statistics between the Cisco uBR7200 series and the cable modem.
4-40 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Troubleshooting Using Cable Flap Lists Troubleshoot with the Flap List.
4-41 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Troubleshooting Using Cable Flap Lists Set Cable Flap List Aging Y ou can specify the number of days to record and retain f lapping activity on cable modems currently in the f lap-list table.
4-42 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Troubleshooting Using Cable Flap Lists Set Cable Flap List Power Adjustment Threshold Y ou can specify the po wer adjustment threshold that will cause a f lap-list event to be recorded.
4-43 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Troubleshooting Using Cable Flap Lists Verify Cable Flap List Miss Thr.
4-44 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Troubleshooting Using Cable Flap Lists Customize Other Flap List Value.
4-45 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Performing Amplitude Averaging Performing Amplitude Averaging The Cisc.
4-46 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Performing Amplitude Averaging Note The threshold default is 1 dB. The tolerable v alue default is 2 dB. The po wer adjustment is 30 percent.
4-47 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Setting Downstream Test Signals The follo wing example sho ws ho w to .
4-48 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Pinging Unresponsive Cable Modems Configure PRBS Test Signals Verify T.
4-49 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Using Cable Interface Debug Commands Verify the Ping The ping docsis c.
4-50 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Using Cable Interface Debug Commands Debug Environmental Monitor Messages This command acti vates deb ugging of the Cisco uBR7200 series en vironmental monitor .
4-51 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Using Cable Interface Debug Commands T o deacti v ate debugging of cab.
4-52 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Using Cable Interface Debug Commands Debug Cable Modem Ranging Messages This command acti vates deb ugging of ranging messages from cable modems on the HFC network.
4-53 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Using Cable Interface Debug Commands Debug Spectrum Management This command activ ates deb ugging of spectrum management (frequency agility) on the HFC netw ork.
4-54 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing the Cisco uBR7246 VXR Clock Card Debug Upstream Channel Description (UCD) Messages This command acti vates deb ugging of upstream channel descriptor (UCD) messages.
4-55 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing the Cisco uBR7246 VXR Clock Card Force Alternate Clock T o select the external timing source when the clock card is in holdov er mode, use the cable clock f orce global conf iguration command.
4-56 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing the Cisco uBR7246 VXR Clock Card The follo wing sample output.
4-57 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing the Cisco uBR7246 VXR Clock Card The follo wing is sample out.
4-58 Cisco uBR7200 Series Universal Broadband Router Software Configuration Guide 78-5897-01 Chapter 4 Troubleshooting the System Managing the Cisco uBR7246 VXR Clock Card Show Clock Frames T o display information about the midplane TDM clock reference, use the show frame-clocks pri vile ged EXEC command.
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