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Conf idential PCG-SR27/SR27K US Model Canadian Model SERVICE MANUAL NOTEBOOK COMPUTER 9-872-215-11 Illust : PCG-SR27K S400 Includes PCG-SR33/SR33K Difference Manuals.
— 2 — PCG-SR27/SR27K (UC) Inf ormation in this document is subject to change without notice. Sony and V AIO are trademarks of Sony . Intel logo and Intel Inside logo are registered trademarks of Intel Corporation. Pentium MMX is a trademark of Intel Corporation.
— 3 — T ABLE OF CONTENTS CHAPTER 1. REMO V AL 1-1. Flowchart ......................................................................... 1-1 1-2. Main Electrical Parts Location Diagram ......................... 1-1 1-3. Removal .....................
1-1 PCG-SR27/SR27K (UC) Conf idential CHAPTER 1. REMO V AL 1-1. Flowc har t • P XX means pages that appears in this manual. • Remember that hard disk drives are easily damaged by vibration.
1-2 PCG-SR27/SR27K (UC) Conf idential 1-3. Remo val 1. Ke yboar d Unit, P arm Assy 2. T ouch pad, Speaker (R), SWX-61 Boar d A B Latch (K ey) Clip or the like 5 3 2 8 Housing (Parm Rest) Assy 7 FFC (M.
1-3 PCG-SR27/SR27K (UC) Conf idential 3. HDD 4. Speaker (L), IFX-125 Board 1 Lock Ace (M2X3.5) (Gold) 3 Screw (M3X4) (X2) (Gold) 8 HDD 5 Screw (M3X4) (X2) (Gold) 4 Bracket (B) 6 Bracket (F) 2 7 FPC (HDD) 1 Lock Ace (M2X3.5) (X2) (Gold) 4 FFC (MBX-34-IFX-109) 7 Lock Ace (M2X3.
1-4 PCG-SR27/SR27K (UC) Conf idential 5. Frame Assy , DC Fan, Cooling 6. Main Board Assy 1 Blind, Screw (X2) 5 Frame Assy a b a b 8 Heatsink NT2 q; DC Fan 2 Lock Ace (M2X6) (Silver) qd Lock Ace (M2X3.5) (X4) (Gold) 6 +BTP 2X6 (X2) (Black) 7 Lock Ace (M2X3.
1-5 PCG-SR27/SR27K (UC) Conf idential 7. MBX-44 Board, IFX-124 Board, DDC-3 Board, V/L Rechar g eable Battery 8. CNX-107 Board B C A A Order of releasing the SO-DIMM A → C qd MBX-44 Board 2 IFX-124 .
1-6 PCG-SR27/SR27K (UC) Conf idential 9. Display Assy 4 Lock Ace (M2.6X4) (X2) (Silver) 6 3 Lock Ace (M2.6X4) (Silver) 2 Lock Ace (M2X3.5) (Gold) 7 Display Assy 1 5 Plate.
1-7 PCG-SR27/SR27K (UC) Conf idential (END) 10. LCD Section – Made by TS – 1. Housing (Bezel) Assy 2. Microphone, LCD Assy , Inverter Unit, ANL-24 Board 2 Lock Ace (M2X4) (X2) (Silver) 4 Lock Ace .
2-1 PCG-SR27/SR27K (UC) Conf idential CHAPTER 2. SELF DIA GNOSTICS Please confirm “ Self Diagnostics ” method which will be informed you with distribution of “ Self Diagnostics ” software.
PCG-SR27/SR27K (UC) Conf idential (END) 3-2 3-1 CHAPTER 3. BLOCK DIA GRAM Pentium III LCD 10.4” PIIX4E Temp sensor Mem ory Stick Power Supply H8 Clock Gen TouchPad JOG Dial Keyb oard Batter y MIC Ph.
PCG-SR27/SR27K (UC) Conf idential (END) 4-2 4-1 CHAPTER 4. FRAME HARNESS DIA GRAM PALM TOUCH PAD MEMORY STICK JOG DIAL S2701 POWER SWITCH CNX-107 BOARD (SIDE A) SWX-61 BOARD (SIDE A) MBX-44 BOARD (SID.
5-1 CHAPTER 5. EXPLODED VIEWS AND P ARTS LIST NO TE: • The mechanical par ts with no ref erence number in the exploded vie ws are not supplied. • Items marked “ * ” are not stoc ked since they are seldom required f or routine service. Some delay should be anticipated when ordering these items.
5-2 Conf idential PCG-SR27/SR27K (UC) Ref.No. Part No. Description Ref.No. Part No. Description 5-1. Main Section * 1 4-646-973-02 DUCT (L) 2 1-529-660-21 SPEAKER, (2.
Conf idential PCG-SR27/SR27K (UC) 5-3 5-4 104 112 1 2 83 96 100 5 5 4 5 77 6 76 102 8 9 10 Included in 9 Included in 57 14 15 89 16 59 18 19 20 94 5 15 21 22 23 24 25 25 5 5 26 27 111 28 31 32 34 98 9.
Conf idential PCG-SR27/SR27K (UC) Ref.No. Part No. Description Ref.No. Part No. Description 5-2. LCD Section – Made b y TS – 5-5 5-6 The components identified by mark 0 or dotted line with mark 0 are critical for saf ety . Replace only with part number specified.
VA I O ® Notebook Quic k Star t PCG-SR27/PCG-SR27K Includes PCG-SR33 Update Notice.
3 Contents 1 Welcome .......................................................... 5 Features .......................................................................................... 5 Unpacking Your Notebook ...........................................
VA I O ® Notebook Quick Star t 4 6 Troubleshooting ........................................... 51 Troubleshooting Your Notebook ................................................... 51 Troubleshooting the LCD Screen ....................................
5 We l c o m e Congratulations on y our purchase of the Sony V AIO ® notebook. Sony has combined leading-edge technolog y in audio , video, computing, and communications to prov ide you with state-of-the-art personal computing.
VA I O ® Notebook Quick Star t 6 Unpac king Y our Notebook Documents ❑ VA I O ® Notebook Quick Start — Contains information on unpacking and setting up your notebook, the features of your notebook, the applications included with your system, and how to contact softw a re vendors and solv e common problems.
Notes on Use 7 Recovery CDs ❑ Application Reco very CD(s) — Enables you to reinstall individual applications if they become corrupted or erased. ❑ Driver Reco very CD(s) — Enables you to reinstall individual de vice dri vers. Use it to restore corrupted or erased de vice drivers.
VA I O ® Notebook Quick Star t 8 ❑ Lighting — Choose a location where windo ws and lights do not create glare or reflection on the display . Use indirect lighting to avoid bright spots on the display . Y ou can also purchase accessories for your display that help reduce glare.
Notes on Use 9 ❑ Do not place electronic equipment near your notebook. The notebook’ s electromagnetic field may cause a malfunction. ❑ Provide adequate air circulation to pre vent internal heat build-up.
VA I O ® Notebook Quick Star t 10 Cleaning Y our Notebook ❑ Make sure to disconnect the A C adapter before cleaning the notebook. ❑ A void rubbing the LCD screen as this can damage the screen. Use a soft, dry cloth to wipe the LCD screen. ❑ Clean the notebook with a soft cloth lightly moistened with a mild detergent solution.
11 Setting Up Y our V AIO ® Notebook This section describes the controls and connectors on your V AIO Notebook, how to connect y our notebook to a pow er source, and ho w to star t and shut down your.
VA I O ® Notebook Quick Star t 12 Back 1 Battery Connector Left 1 DC In Port 2A i r V e n t 3 VGA Adapter Port (For Connecting an External Display) 4 USB Port 5 Memory Stick ® Media Slot 6 Memory St.
Locating Controls and Connectors 13 Right 1 Headphone Jack 2 Microphone/ Line In Jack 3 Jog Dial™ Control 4 PC Card Eject Button 5 PC Card Slot 6i . L I N K ®* (IEEE1394) S400 Port * i.LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection.
VA I O ® Notebook Quick Star t 14 Connecting a P ower Sour ce Y ou can use either A C po wer or a rechargeable battery pack as a po wer source. Using the A C Adapter 1 Plug the cable attached to the A C adapter into the DC In port on the notebook. 2 Plug one end of the po wer cord into the A C adapter .
Connecting a P ower Source 15 Using Battery P ower Y ou can use a battery pack as a source of po wer . The battery pack that comes with your notebook is not fully charged at the time of purchase. F ollo w the steps belo w to insert and charge the battery pack.
VA I O ® Notebook Quick Star t 16 T o Charge the Batter y Pack 1 Connect the A C adapter to the notebook. 2 Insert the battery pack. The notebook automatically charges the battery (the battery indicator light flashes in a double-blink pattern as the battery charges).
Connecting a P ower Source 17 T o Remove the Batter y Pack Y ou can insert or remo ve the battery pack without turning off the notebook when your notebook is connected to the A C adapter . Before inserting or removing a battery pack, close the cov er .
VA I O ® Notebook Quick Star t 18 Hardware T emperature ❑ The A C adapter or the bottom panel of your notebook may become warm. This is the result of CPU operation and does not indicate a malfunction of the notebook.
Connecting a P ower Source 19 ❑ Ke ep the battery pack in the notebook while it is directly connected to A C power . The battery pack continues to charge while you are using the notebook.
VA I O ® Notebook Quick Star t 20 Star ting Y our Notebook 1 Slide the LCD lock lev er in the direction of the arrow , and lift the cover . 2 Slide the power switch to the right until the green po wer indicator turns on. 3 If necessary , adjust the brightness controls for the LCD display .
Registering Y our Notebook 21 Registering Y our Notebook T ake adva ntage of Sony’ s commitment to quality customer support and receive these benefits b y registering your notebook: ❑ Sony Customer Support — T alk to a Support Representativ e to troubleshoot problems you may be having with your notebook.
VA I O ® Notebook Quick Star t 22 Shutting Down Y our Notebook 1 Click the Start button on the W indo ws ® taskbar . 2 Click Shut Down at the bottom of the Start menu to display the Shut Do wn W indows dialog box. 3 From the drop-down list, select Shut Do wn.
23 P o wer Saving Modes When you use a battery as the source of power f or your notebook, y ou can take adv antage of power management settings to conserve batter y lif e. In addition to the normal operating mode, which allo ws you to turn off specific de vices, y our notebook has two distinct power sa ving modes: Standby and Hibernate.
VA I O ® Notebook Quick Star t 24 Hibernate Mode The state of the system is sav ed on the hard drive and po wer is turned off. The power indicator light is of f in this mode. T o activate Hibernate mode T o activ ate Hibernate mode, press the key combination Fn+F12.
P ower Saving Modes 25 Notes on Using P ower Management ❑ If you find that an application e xhibits unexpected behavior (such as reduced video quality) after returning from a po wer saving mode, you should close that application before your notebook enters a power sa ving mode.
VA I O ® Notebook Quick Star t 26.
27 About the Software on Y our Notebook Y our V AIO notebook is ready to help you w ork, play , lear n, and communicate as soon as y ou tur n it on. This section provides y ou the f ollowing: ❑ An o.
VA I O ® Notebook Quick Star t 28 ArcSoft ® PhotoPrinter ™ 2000 Pr o (Windows Me only) Ar cSoft, Inc. ArcSoft PhotoPrinter 2000 Pro is an easy-to-use, advanced printing program that lets you quickly lay out multiple images in multiple sizes on a single sheet of paper .
Ov er view 29 Media Bar ™ D VD Player Sony Electr onics Inc. Media Bar D VD Player is your ideal, high quality solution for DVD video playback. Y ou can rewind or f ast-forward scenes from the D VD Player monitor as you would with any ordinary D VD player, to easily f ind the scene you want to vie w .
VA I O ® Notebook Quick Star t 30 OpenMG™ Jukebox Sony Electr onics Inc. OpenMG Jukebox software enables you to import digital audio f iles by downloading audio files from Electronic Music Distrib ution (EMD) services over digital networks, such as the Internet.
Ov er view 31 Smart Connect (Windo ws 2000 only) Sony Electr onics Inc. Smart Connect allows you to use an i.LINK ® cable (optional) to connect your V AIO computer to another V AIO computer that supports Smart Connect. Y ou can then use one computer to copy , delete, and edit files on the other computer .
VA I O ® Notebook Quick Star t 32 Application, Driver , and System Recovery CDs Y our notebook comes with the follo wing application, driv er , and system recovery CDs. (T o use your recovery CDs, see “ Using the Application Reco very CD(s) ” .) Application Reco very CD(s) Sony Electr onics Inc.
Application, Driver , and System Recov er y CDs 33 T o use the Application Recover y CD(s) 1 T urn on your notebook. If your notebook is already on, close all applications. 2 When the W indows desktop appears, insert the Sony Application Reco very CD in the optical dri ve.
VA I O ® Notebook Quick Star t 34 Using the System Recovery CD(s) Y ou can use the System Reco very CD(s) to reinstall the operating system and software titles that shipped with your notebook if they become corrupted or erased. Y ou may not need to reinstall the entire contents of your hard dri ve.
Application, Driver , and System Recov er y CDs 35 If your notebook does not start from the Recovery CD 1 Press the po wer button and hold it for more than four seconds to turn of f the notebook. 2 T urn on the notebook. When the Sony logo is displayed, press the F2 key .
VA I O ® Notebook Quick Star t 36 Software Suppor t Inf ormation Acrobat ® Reader , Adobe Photoshop Elements, (Adobe Systems, Inc.) America Online ® (America Online, Inc.) CompuServe ® 2000 (CompuSer ve Interactive Ser vices, Inc.) Netscape Communicator ® (Netscape Communications Corp.
Software Support Information 37 PhotoPrinter ™ 2000 Pro (ArcSoft, Inc.) Quicken ® 2001 Basic(Intuit Inc.) Real Jukebox (Real Networks) Windows ® 2000 Operating System, Windows ® Millennium Editio.
VA I O ® Notebook Quick Star t 38.
39 Getting Help Sony pro vides se v eral suppor t options for y our V AIO Notebook. If you hav e questions about your notebook or the preinstalled software , refer to the f ollowing sources f or answ .
VA I O ® Notebook Quick Star t 40 V AIO Suppor t Agent V AIO Support Agent helps you repair your own softw are problems without the assistance of a support analyst. V AIO Support Agent's advanced diagnostic technology identif ies and tracks characteristics of your software applications and basic network settings.
V AIO Suppor t Agent 41 T o use the Quick Fix W izard, follow these steps: 1 From the V AIO Support Agent main window , click the Quick Fix W izard button. The W elcome windo w appears. 2 Click Next. The “ Quick Fix W izard: Begin V AIO Support Agent Diagnostics ” dialog box appears.
VA I O ® Notebook Quick Star t 42 Using Common Solutions Common Solutions of fers automated, One-Click Fixes to repair common software problems. These solutions can inte grate information such as knowledge base articles and Frequently Asked Questions (F A Qs).
V AIO Suppor t Agent 43 4 Select the appropriate SupportAction from the list. 5 Click Run or double-click the desired SupportAction. The av ailable SupportActions are sho wn in bold type. Common Solutions dialog box (2nd le vel) ✍ Y ou cannot undo One-Click Fixes.
VA I O ® Notebook Quick Star t 44 Using Support Central The Support Central feature uses Internet resources to help you fix your softw are. Support Central searches the Internet for answers to your questions, additional information from knowledge base systems, and the latest softw are updates for your protected software.
V AIO Suppor t Agent 45 ✍ Support Central retains your registration information, so you are only required to register once. If you log on to your notebook with a different user name or have recovered your system using the System Recovery CDs, Support Central may require you to register again.
VA I O ® Notebook Quick Star t 46 When you log on to Support Central, the Current Issues page displays, enabling you to continue working on your open issues or to close them if you are f inished. Support Central has a tracking feature that stores your current issues, enabling you to return and work on them later .
V AIO Suppor t Agent 47 If you log on to Support Central with a new issue, or if you do not ha ve any open issues, the Support W izard appears. Y ou can begin searching on the ne w issues. About A utomatic Updates The V AIO Support Agent is dormant as a background process.
VA I O ® Notebook Quick Star t 48 Y ou can choose from four response options: ❑ Gi ve the Agent your permission to contact the Son y Support Server for any updates or fix es that are a vailable specif ically for your notebook. The Agent continues to prompt you for your permission to retriev e updates.
V AIO Suppor t Agent 49 V AIO Support Agent Properties T o control the V AIO Support Agent automatic update feature, follow these steps: 1 In the V AIO Support Agent main screen, select T ools, then select Properties. The V AIO Support Agent Properties dialog box appears.
VA I O ® Notebook Quick Star t 50.
51 T r oubleshooting This section describes how to solv e common problems y ou may encounter when using your notebook. Since man y problems hav e simple solutions, try these suggestions before y ou contact Sony PC Suppor t (http://www .sony .com/pcsuppor t).
VA I O ® Notebook Quick Star t 52 My notebook starts, but my system doesn’t start properly . ❑ When the internal backup battery is lo w on power , it may not start your system properly . The message “ Press <F1> to resume, <F2> to setup ” appears at the bottom of the screen.
T r oubleshooting Y our Notebook 53 7 Press the arrow k eys to select “ Get Default V alues ” and then press Enter . The message “ Load default conf iguration no w? ” appears. 8 Select Y es, then press Enter . 9 Use the directional arrow k eys to select “ Exit ” (Sa ve Changes), and then press Enter .
VA I O ® Notebook Quick Star t 54 My notebook does not enter the power saving mode I selected. (Windows Me only) T o enable your notebook to enter the power sa ving mode you select, proceed as follo ws: 1 Click Start, point to Program, point to Accessories, point to System T ools, then click System Information.
T r oubleshooting the LCD Screen 55 The sound of my notebook’ s fan is too loud. Use the PowerP anel utility to change the Thermal Control Strategy setting to Quiet. This setting slows do wn the CPU speed. See PowerP anel Help for more information. T roubleshooting the LCD Screen My LCD screen is blank.
VA I O ® Notebook Quick Star t 56 T roubleshooting the Mouse and T ouchpad My mouse does not work. ❑ If you are using an external mouse, v erify that the mouse is plugged into the mouse connector . See “ Connecting a Univ ersal Serial Bus (USB) Device ” for details.
T roub leshooting Dr ives , PC Cards, and P er ipheral De vices 57 T roubleshooting Drives, PC Car ds, and P eripheral Devices My (optional) floppy disk drive can not write to a floppy disk. ❑ If the floppy disk is write-protected, disable the write-protect feature or use a floppy disk that is not write-protected.
VA I O ® Notebook Quick Star t 58 ❑ Click Start, point to Settings, point to Control panel, then double-click System. The System Properties dialog box appears. ❑ Click the Device Manager tab . ❑ V erify that the correct dri vers are installed properly .
T roub leshooting Software 59 My PC card does not work. ❑ Make sure the PC card is compatible with Microsoft ® Wi n d ow s ® . ❑ Use the Sony Notebook Setup utility to disable de vices you are not currently using. ❑ If you are using two PC cards, use the Sony Notebook Setup utility to disable the devices you are not currently using.
VA I O ® Notebook Quick Star t 60 T roubleshooting the Modem My modem does not work. ❑ V erify that the phone line is plugged into the line jack. See “ Using a Phone Line ” for details. ❑ V erify that the phone line is w o rking properly by plugging the line in an ordinary phone and listening for a dial tone.
T roub leshooting Audio 61 T roubleshooting A udio My speakers have no sound. ❑ If the built-in speak ers are turned of f, press Fn+F3 or use the Jog Dial control to turn on the speakers.
VA I O ® Notebook Quick Star t 62 T roubleshooting the Printer I cannot print. ❑ The default setting for the printer port mode is correct for most printers. If you cannot print, try changing the printer port mode. In Sony Notebook Setup, select the Printer tab .
63 Inde x A AC adapter 14, 17 AC power 14 air circulation 9 Application Recovery CD 32 B Batteries 18 battery pack 15, 18 charging 16 connector 12 indicator lights 11, 16 inserting 15 loading 15 power.
VA I O ® Notebook Quick Star t 64 indicator lights battery 11, 16 charge status 16 hard drive 11 power 11 Scroll Lock 11 inserting battery pack 15 interference 9 internal speaker See speakers K keybo.
Inde x 65 U Using Batteries 18 V VAIO Support Agent 40 ventilation 9 W Windows 53 Start button 22 taskbar 22.
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VA I O ® Notebook Update Notice PCG-SR33 The follo wing information details the changes for the PCG-SR33 V AIO ® Notebook and, where a pplicab le, replace s the inf o rmation p rovi ded in the Quick Start, Le gal/ Safety Infor mation , and a ny other supp lied do cume ntation.
Reproduction in whole or in part without permission is prohibited. All rights reserved. Sony , V AIO, and the V AIO logo are trademarks of Son y . All other trademarks are trademarks of their respectiv e owners. http://www .sony .com/vaio Printed in USA © 2001 Sony Electronics Inc.
Conf idential PCG-SR33 US Model Canadian Model SERVICE MANUAL NOTEBOOK COMPUTER Basic performances of PCG-SR33 are the same as those of PCG-SR27. Therefore, this manual describes the differences from PCG-SR27. Refer to the following manual that is already issued for repair and inspection.
PCG-SR33 (UC) This manual and the constituent data ma y not be replicated, copied nor reprinted in whole or in par t without prior wr itten authorization of Sony Corporation. — 2 — Sony Corporation 9-872-239-11 English 2001G1600-1 © 2001 Sony Corporation Published b y MNC IT Planning & Control Dept.
Conf idential PCG-SR33K SERVICE MANUAL NOTEBOOK COMPUTER Basic performances of PCG-SR33K are the same as those of PCG-SR27K. Therefore, this manual describes the dif ferences from PCG-SR27K. Refer to the following man ual that is already issued for repair and inspection.
PCG-SR33K (AM) This manual and the constituent data ma y not be replicated, copied nor reprinted in whole or in par t without prior wr itten authorization of Sony Corporation.
— 30 — 9-872-215-11 PCG-SR27/SR27K (UC) This manual and the constituent data ma y not be replicated, copied nor reprinted in whole or in par t without prior wr itten authorization of Sony Corporation. Sony Corporation English 2001F1600-1 © 2001 Sony Corporation Published by MNC IT Planning & Contr ol Dept.
Revision History Suffix Ver. Date Contents QM No. -01 Ver. 1 2001.10.15 First Edition Remarks [C o n f i dent i al ] - PCG (U C ) SR33K.
Ein wichtiger Punkt beim Kauf des Geräts Sony PCG-SR27K (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Sony PCG-SR27K noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Sony PCG-SR27K - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Sony PCG-SR27K reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Sony PCG-SR27K erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Sony PCG-SR27K besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Sony PCG-SR27K verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Sony PCG-SR27K. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Sony PCG-SR27K gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
