Benutzeranleitung / Produktwartung AC450NX des Produzenten Intel
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AC450NX Rack Server System Product Guide Order Number: 702026-003.
Informat i on i n t his docum ent is provi ded i n c onnec tion wit h I nt el products . No licens e, expres s or i m plied, by es toppel or otherwise, t o any intel l ec tual property ri ght s is grant ed by this doc um ent.
iii Quick Reference and Conventions For translated warnings, see Appendix C, “Warnings” Part I: User’ s Guide 1 Introduction to the High-performance Server 2 On-site Installation: Installing the.
AC450NX Rack Server System Product Guide iv 19 Memory Modules: Description/Adding Memory 20 Power System: Description/Calculating Power Usage 21 Back-up Battery: Replacing/Disposing 22 Solving Problem.
v Contents Quick Reference and Conventions For translat ed war nings, see Appendix C, “War nings” .......................................................... iii Part I: U ser’ s Guide .............................................................
AC450NX Rack Server System Product Guide vi Adva nced Menu ......................................................................................................... 47 Secu rity Men u ...................................................................
Contents vii Dis pla yin g a Gi ven Ar ea ............................................................................................ 92 Usi ng S peci fied CFG F il e ...................................................................................
AC450NX Rack Server System Product Guide viii Rein stalli ng the Fan Array Assembl y Cover ............................................................. 125 Removing the Memory Modul e Cover.............................................................
Contents ix PHP I/O Baseboard .......................................................................................................... 156 Removi ng the PHP I/O Baseboard .......................................................................... 156 Rei nstall ing the PH P I/O Ba seboard .
AC450NX Rack Server System Product Guide x 16 Peripheral Bay Backplane: Description Warnings and Cauti ons .................................................................................................... 183 Peri pheral Bay B ackplane ............
Contents xi 18 CPU Baseboard: Description/Setting Configuration Jumpers Warnings and Cauti ons .................................................................................................... 217 CPU Baseboard Features ............................
AC450NX Rack Server System Product Guide xii 22 Solving Problems: Troubleshooting/Error Messages Warnings and Cauti ons .................................................................................................... 261 Rese tting the S erver....
Contents xiii A Regulatory Specifications Decl arati on o f Comp lia nce ............................................................................................... 285 Safe ty Comp lia nce .........................................................
AC450NX Rack Server System Product Guide xiv 10-1. Hard D isk Dri ve and Carri er .................................................................................. 103 10-2. Hard Di sk Drive and C arrier A ssembly.....................................
Contents xv 20-1. Ju mper JP 1 .......................................................................................................... 250 21-1. L ithi um B ack-up B attery ...........................................................................
15 Part I: User’ s Guide 1 Introduction to the High-performance Server 2 On-site Installation: Installing the Server 3 Power-on Self Test: Description/Running 4 Setup Utility: When to Run 5 System S.
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17 1 Introduction to the High-performance Server The modular scaleable architecture of your high-performance rack server supports symmetrical multiprocessing (SMP) and a variety of operating systems. The server comes with P eripheral Component Interconnect (PCI) and Industry Standard Architecture (ISA) buses.
AC450NX Rack Server System Product Guide 18 The easy-to-integrate server can easily accommodate the needs of a variety of high performance applications—for example, network servers, multiuser systems, and large database operations.
Chapter 1 Introduction to the High-performance Server 19 Server Features (continued) Feature Comment Front panel board The front panel board provides the us er interface to the serv er. The board allows other serv ers to com municate with this server, ev en while power is down, v ia an Intelligent Chassis Management Bus (ICMB).
AC450NX Rack Server System Product Guide 20 Server Features (continued) Feature Comment PHP I/O baseboard One 16-bit ISA expans ion slot shares a c ommon c hassis I/O expans ion slot with a 32-bit PCI slot (y ou can use the s hared slot for either ISA or PCI but not both).
Chapter 1 Introduction to the High-performance Server 21 Chassis Figures 1-2 and 1-3 show the major components of the server. OM07330 E C A B D Figure 1-2. Chassis, Board Set A. Front panel board B. CPU baseboard and proc essors C. PHP I/O bas eboard D.
AC450NX Rack Server System Product Guide 22 OM07349 A C B Figure 1-3. Chassis, Front View A. 3.5-inch disk ette drive (3.5-inch bay ) B. CD-ROM drive (5.
Chapter 1 Introduction to the High-performance Server 23 OM07300 J N A C B D L M K E G F H I Figure 1-4. Chassis, Rear View A. PCI and ISA add-in board expansion s lots B. External LVDS c onnector C. PS/2-com patible keyboard/m ouse port, 6-pin D. PS/2-com patible keyboard/m ouse port, 6-pin E.
AC450NX Rack Server System Product Guide 24 Controls and Indicators Item Feature Description Front Panel A Power switc h When pressed, it turns on or off the DC power inside the s erver. B Reset sw itch When pressed, it res ets the serv er and causes the power-on self test (POST) to run.
Chapter 1 Introduction to the High-performance Server 25 L K J OM07344 O N I M P Q R H A B C D E F G Figure 1-5. Server Controls and Indicator s.
AC450NX Rack Server System Product Guide 26 Server Security There are several ways to prevent unauthorized entry or use of the server. Security with th e Setup u tility: • Set server administrative and user passwords. • Set secure mode to prevent keyboard or mouse input and to prevent use of the front panel controls.
Chapter 1 Introduction to the High-performance Server 27 Boot Without Ke yboard The server can boot with or without a keyboard. Before it boots, the BIOS displays a message about the keyboard stating whether or not it detects one. During POST, the BIOS automatically detects and tests the keyboard if it is present.
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29 2 On-site Installation: Installing the Server This chapter tells how to: • Select a site • Connect input and output devices • Turn on the server and create installation diskettes from the Ser.
AC450NX Rack Server System Product Guide 30 Physical Specifications Height 31.12 cm (12.25 inc hes) Width 44.45 cm (17.5 inc hes) Depth 71.12 cm (28.0 inc hes) Weight 51.
Chapter 2 On-site Installation: Installing the Server 31 After Unpacking the Server Inspect the shipping box for evidence of mishandling during transit. If the shipping box is damaged, photograph it for reference. After removing the contents, keep the damaged box and the packing materials.
AC450NX Rack Server System Product Guide 32 OM07335 G C E D A B F H I Figure 2-1. Server I/O Connections A. PS/2-compatible k eyboard/mouse port, 6-pin c onnector B. PS/2-compatible k eyboard/mouse port, 6-pin c onnector C. PS/2-com patible serial port 2 (COM 2), 9-pin RS-232 connec tor D.
Chapter 2 On-site Installation: Installing the Server 33 Obtaining a Power Cord Set WARNING Do not attempt to mod ify or use an AC po wer cord that is not th e exact type required.
AC450NX Rack Server System Product Guide 34 OM07334 H A B C D E F G Figure 2-2. Server Power and Reset Swit ches A. Power switch B. Rese t switch C. NMI switch D. Power LED (green) E. Power fault LED (yellow) F. Cooling fault LED (yellow) G. Drive fault (y ellow) H.
Chapter 2 On-site Installation: Installing the Server 35 Power-on Se lf Tes t Each time you turn on the server the power LED on the front panel turns on and the power-on self test (POST) starts running. POST checks the I/O system board, processor system board, keyboard, and most installed peripheral devices.
AC450NX Rack Server System Product Guide 36 Booting From the Server Configuration Software CD CAUTION The Server Configuration Softw are CD contains only a limited operating system. This limited operating system provides enough function to let you boot from the CD and copy and use the utility and manual files from the CD .
Chapter 2 On-site Installation: Installing the Server 37 ✏ NOTE If you do not see the CD-ROM menu but see the following message instead, Operating system not found you need to change the “Boot Device Priority” to the CD-ROM. See “Server Won’t Boot From the CD” on page 38 for instructions.
AC450NX Rack Server System Product Guide 38 Server Won’t Boot From the CD It is possible that your server was shipped with the diskette drive or another device set as the first boot device. If so, the server will try to boot from a diskette or other device rather than from the CD we have provided.
Chapter 2 On-site Installation: Installing the Server 39 The server should now boot from the CD, displaying a menu bar that includes creating diskettes, diagnostics, reading/printing the manual, and quitting to DOS. CAUTION If the server does not operate as described in this chapter, contact a qualified service technician .
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41 3 Power-on Self T est: Description/Running Power-on Self Test (POST) WARNING The push-button on/off power switch on the front panel of the server does not turn off the AC power. T o remove AC power from the server, you must unplug the power cord from the AC inlet fil ter or wall outlet.
AC450NX Rack Server System Product Guide 42 If POST detects an error, it displays the error code, the server beeps once, and this message appears: Press <F1> to Resume, <F2> for Setup To resume, press <F1>.
43 4 Setup Utility: When to Run The flash-resident BIOS S etup utility is used to configure PHP I/O baseboard resources. It is stored in both flash memory (NVRA M) and the battery-backed memory of the real-time clock (RTC) on the PH P I/O baseboard.
AC450NX Rack Server System Product Guide 44 Each time you turn on or reboot your server POST begins and, after a few seconds, displays this message: Press <F2> to enter Setup After pressing F2, a few seconds may pass before entering Setup while PO ST completes tests and initialization functions.
Chapter 4 Setup Utility: When to Run 45 Main Menu Default values are in bold typeface, and auto-configured values are shaded. Feature Option Description System Time HH:MM:SS Set the System Time. To s elect a field, press <Tab>, <Shift + Tab>, or <Enter>.
AC450NX Rack Server System Product Guide 46 Main Menu (continued) Feature Option Description Type: User Auto 1-39 CD-ROM ATAPI Removable User—lets y ou enter the parameters of the hard dis k drive installed at this connection. Auto—autotypes the hard dis k drive ins talled here.
Chapter 4 Setup Utility: When to Run 47 Main Menu (continued) Feature Option Description Process or 3 Stepping ID, absent or dis abled. Process or 4 Stepping ID, absent or dis abled. Keyboard Features Press <Enter> for options . Numlo ck: Auto On Off Select power-on state for num lock.
AC450NX Rack Server System Product Guide 48 Advanced Menu (continued) Feature Optio n Description Pause Before Boot Disabled Enabled Pause five s econds before booting the OS . PCI Configurations Additional Setup menus to c onfigure PCI devices . PCI Devi ce, Embedded SCSI A Setup items for configuring the specific PCI devic e.
Chapter 4 Setup Utility: When to Run 49 Advanced Menu (continued) Feature Option Description Serial Port B Dis abled Enabled Auto Configure serial port B using thes e options: • Disabled—no c onfiguration. • Enabled—user c onfiguration. • Auto—BIOS or O S chooses the configuration.
AC450NX Rack Server System Product Guide 50 Advanced Menu (continued) Feature Option Description Base RAM Step 1 MB 1 KB Every l ocat ion Tests bas e memory onc e per MB or onc e per KB or every loc ation. Extended RAM Step 1 MB 1 KB Every l ocat ion Tests ex tended memory onc e per MB or onc e per KB or every loc ation.
Chapter 4 Setup Utility: When to Run 51 Security Men u Feature Option Description User Pass word Is Clear When you enter your user pass word, this field automatically changes to s et. Administrator Password Is Clear When you enter your adm inistrator pass word, this field automatically changes to s et.
AC450NX Rack Server System Product Guide 52 Serv e r Menu Feature Option Description System Management An additional setup menu for c hanging server management features . Firmware SMIs Disabled Enabled Disabled turns off all firm ware SMI sourc es. System Event Logging Disabled Enabled Enabled logs critic al system eve nts.
Chapter 4 Setup Utility: When to Run 53 Server Menu (continued) Feature Option Description Baud Rate 9600 19.2 K 38.4 K 115.2 K Select the baud rate. Flow Control N o Flow Control CTS/RTS XON/XOFF CTS/RTS + CD Select the flow control. • CTS/RTS = Hardware • XON/XOFF = Software • CTS/RTS + CD = Hardware + carrier detect for modem us e.
AC450NX Rack Server System Product Guide 54 Boot Menu Feature Option Description Diskett e Check: Disabled Enabled Enabled verifies the dis kette type on boot. Dis abled speeds up the boot proc ess. Boot Device Priority Select the searc h order for the types of boot dev ices.
Chapter 4 Setup Utility: When to Run 55 Exit Menu Se lections The following menu options are available on the Server menu. Select an option by using the up or down arrow keys. Then press <Enter> to execute the option, and follow the prompts. Option Description Exit Saving Changes Exit Setup and sav e your changes to CMOS.
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57 5 System Setup Utility: When to Run The System Setup U tility (SSU) is on the Server Sy stem Configuration Software C D shipped with the server. The SSU provides a graphical user interface (GUI) over an extensible framew ork for server configuration.
AC450NX Rack Server System Product Guide 58 The SSU uses the information provided by .CFG files, configuration registers, flash memory, and the information that you enter, to specify a system configuration. The SSU writes the configuration information to flash memory.
Chapter 5 System System Setup Utility: When to Run 59 • Running the SSU Remotel y To run the SSU remotely, you must invoke the SSU.BAT file with the /t switch and redirect the text-mode output via BIOS console redirection. The /t switch puts the display in text mode and allows the console to be viewed and controlled via BIOS console redirection.
AC450NX Rack Server System Product Guide 60 Customiz ing t he SSU The SSU lets you customize the user interface according to your preferences. The AF sets these preferences and saves them in the AF.INI file so that they take effect the next time you start the SSU.
Chapter 5 System System Setup Utility: When to Run 61 Use the tab and arrow keys to highlight the task name, and press the <spacebar> or <Enter>.
AC450NX Rack Server System Product Guide 62 1. From the SSU main window, launch the RCA by selecting the Resources task under the RCA heading in the task box.
Chapter 5 System System Setup Utility: When to Run 63 Defining an ISA Card An ISA card usually comes w ith a vendor-created .CFG file that specifies the resources the card requires to function properly. If the .CFG file is unavailable, you must manually create it or define the card through the SSU.
AC450NX Rack Server System Product Guide 64 Adding and Removing ISA Cards Adding and removing cards through the RCA provides a way for the RCA to run its conflict detection algorithms on the resources requested by the cards. This alerts you to any possible problems with that particular card in the current configuration.
Chapter 5 System System Setup Utility: When to Run 65 Figure 5-4. Configuration Window.
AC450NX Rack Server System Product Guide 66 System Resource Usage Clicking on the Resource Use button in the Configuration window displays the System Resource Usage window. This window show s what resources each device is consuming. This information is useful for choosing resources if a conflict occurs.
Chapter 5 System System Setup Utility: When to Run 67 Multiboot Add-in The Multiboot Add-in (MBA) provides an interface for selecting Initial Program Load (IPL) devices. Using the MBA, you can identify all IPL devices in the system and prioritize their boot order.
AC450NX Rack Server System Product Guide 68 Security Ad d-in The Security Add-in (PWA) provides security and password support options. Within the PWA , you can either set or modify the User and Administrator passw ords or update any of the various security options available.
Chapter 5 System System Setup Utility: When to Run 69 Security Options Under this window, you can set the other security options: • Hot Key —set a key sequence that, when pressed, w ill drop the server into secure mode. • Lock-Out Ti mer —set an interval that, if no activity takes place during it, will drop the server into secure mode.
AC450NX Rack Server System Product Guide 70 Syst e m Event Log Ma nager Add- in Clicking on the SEL Manger add-i n task brings up the SEL Manager window.
Chapter 5 System System Setup Utility: When to Run 71 Figure 5-8. System Event Log Main Window Sensor Da ta Rec ord (SDR) Ma na ger Add-In In this window, you can: • Examine all SDR records through .
AC450NX Rack Server System Product Guide 72 Menu Click On To File Open FRU Save SDR Exit Opens FRU data from a previous ly sav ed file Saves SDR data to a file in binary raw or verbos e text format Qu.
Chapter 5 System System Setup Utility: When to Run 73 Field R eplaceable U nit (FR U) Manager In this window you can: • Examine all FRU Inventory areas on the server (in either H ex or Verbose mode).
AC450NX Rack Server System Product Guide 74 Figure 5-10. FRU Manager Main Window Exiting the SSU Exiting the SSU causes all windows to close. 1. Exit the SSU by opening the menu bar item F ile in the SSU Main window. See “System Setup Utility Main Window” on page 61.
75 6 SCSI Configuration Utility The SCSI configur ation u tility allows you to configu re/view the sett ings of the host adapters an d devices in t he serv er. For inform ation about th e SCSI Config uration Ut ility re fer to the PC I SCSI Device Manage r System Users Gu ide .
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77 7 Emergency Management Port Console: How to Use The Emergency Management Port (EMP) Console provides an interface to the Emergency Management Port (EMP).
AC450NX Rack Server System Product Guide 78 How EMP Console Works The EMP shares use of the COM 2 port with the system on the server. When the EMP has control of the port, the port operates in command mode. When the system has control, the port operates in console redirect mode.
Chapter 7 Emergency Management Port C onsole: How to Use 79 Figure 7-2. EMP Console in Redirect State Figure 7-2 shows the EMP Console window in redirect mode with the terminal window. The text that appears on the server monitor displays in the Redirect window.
AC450NX Rack Server System Product Guide 80 Table 7-2. EMP Console Access Modes (Server not configured fo r console redirection) Mode Server is powered off During PO ST After OS boots Disabled Redirec.
Chapter 7 Emergency Management Port C onsole: How to Use 81 Setting Up the Server for the EMP To use the EMP, you must configure the server’ s BIOS with specific settings. These settings are found in the BIOS Server menu and the Console Redirection submenu.
AC450NX Rack Server System Product Guide 82 Main EMP Console Window The main EMP Console window provides a graphical user interface (GU I) to access server control operations and to launch the management plug-ins. At the top of the window is the menu and tool bar.
Chapter 7 Emergency Management Port C onsole: How to Use 83 EMP Console Ma in Me nu • File Exit - Exits EMP Console • Connect Disconnect - disconnects the server connection. [Re]Connect - displays the connect dialog. A list of the five most recent modem connections.
AC450NX Rack Server System Product Guide 84 Server Control Operations Three server control operations are available from the menu or toolbar in EMP Console: remote server connection, powering the server on and off, and resetting the server.
Chapter 7 Emergency Management Port C onsole: How to Use 85 • Config - displays the Phonebook dialog. • Cancel - exits the Connect dialog without taking any action. • Help - displays the help information for this dialog. Power On/Off Selecting Power On/Off from the Action menu displays the Power on/off dialog.
AC450NX Rack Server System Product Guide 86 Reset Selecting Reset from the Action menu displays the Reset dialog. This dialog provides the ability to remotely reset the server with post-reset options. Figure 7-5. Reset Dialog Options available in the dialog are: • System Reset - resets the server with the selected post-reset options.
Chapter 7 Emergency Management Port C onsole: How to Use 87 Phonebook EMP Console provides a support plug-in known as Phonebook. It stores names and numbers of servers in a list that can be updated by adding, modifying or deleting entries.
AC450NX Rack Server System Product Guide 88 FRU Viewer The FRU Viewer allow s you to view the server’ s FRU (Field Replaceable Unit) data from the server’ s Front Panel FRU information area.
89 8 FRU and SDR Load U tility: When to Run The Field Replacement Unit (F RU) and Sensor D ata Record (SDR ) Load Utility is a DO S based program used to update the server management subsystem’s product level FRU, SDR, and the Desktop Management Interface (DMI) nonvolatile storage components (EEPRO Ms).
AC450NX Rack Server System Product Guide 90 How You Use the FRUSDR Load Utility This utility is compatible with ROM-D OS Ver. 6.22, MS-D OS Ver. 6.22, and later versions. The utility accepts CFG, S DR and FRU load files. The executable file for the utility is frusdr.
Chapter 8 FRU and SDR Load Utility: When to Run 91 Copyright (c) 1998, Intel Corporation, All Rights Reserved This utility must be run from a system executing DOS. Running in a Window’s DOS box is insufficient and will provide incorrect results. Programming the BMC FRU area clears the SDR table, therefore the SDR table must be reprogrammed.
AC450NX Rack Server System Product Guide 92 Displayin g a G iven Area When the utility is run with the -d DMI, -d FR U, or - d SDR command line flag, the indicated area is displayed. Each area represents a sensor; one sensor for each instrumented device in the server.
Chapter 8 FRU and SDR Load Utility: When to Run 93 Example: To display the FRU area, type frusdr -d fru and press <Enter>. A message similar to the following appears: Common Header Area (Version.
AC450NX Rack Server System Product Guide 94 Product Information Area (Version 1, Length 80) Unicode Country Base = 00h Manufacturer Name (ASCII) = Intel Product Name (ASCII) = AC450NX Server System Pa.
Chapter 8 FRU and SDR Load Utility: When to Run 95 Using Speci fie d CFG File The utility can be run with the command line parameter of - cfg filename.
AC450NX Rack Server System Product Guide 96 Updating DMI Nonvolatile Storage Area After programming the BMC FR U area, the utility then programs the following Chassis, B oard, and Product FRU information to the DMI fields.
97 9 Hot-swappable Fans: Hot Swapping This chapter tells how to hot-swap a fan. When the yellow fan failure LED on the front panel turns on, you can determine which fan is defective by checking the yellow fan failure LEDs mounted next to each fan. When a fan fails, the LED will be on continuously.
AC450NX Rack Server System Product Guide 98 Hot-Swapping a Fan The server contains six fans in a (5 + 1) redundant configuration for cooling system components. If a single fan fails, the yellow fan failure LED on the front panel turns on. A fan-fail LED mounted next to each fan identifies the failed fan.
Chapter 9 Hot-swappable Fans: Hot Swapping 99 OM07304 A B Figure 9-1. Removing/Hot-swapping a Fan A. Grasp holes B. Fan.
AC450NX Rack Server System Product Guide 100 Replac i ng a Fan See Figure 9-1. 1. Remove the new fan from the protective packaging. 2. Record the model and serial numbers of the fan in your equipment log. ✏ NOTE Fans are keyed and can only be inserted one way.
101 10 Hot-swappable SCSI Hard Disk Drives: Installing/Hot Swapping Hot-docking Bays Two 3.5-inch hot-docking bays provide space for 3.5-inch wide by 1-inch high single connector attachment (SCA) SCSI hard disk drives. You can install up to 2 industry-standard wide/fast-20 SCSI III SCA-type hard disk drives in these bays.
AC450NX Rack Server System Product Guide 102 SCSI SCA Hard Disk Drives The server supports a variety of single-ended and differential SCSI SCA-type hard disk drives. As shipped from the supplier, the server may not contain any drives. Contact your sales representative or dealer for a list of approved drives that can be installed in the server.
Chapter 10 Hot-swappable SCSI Hard Disk Drives: Installing/Hotswapping 103 OM07153 B A A D C Figure 10-1. Hard Disk Drive and Carrier A. EMI/ESD grounding clips and fingers B. SCA connector C. SCSI hard dis k drive D. Driv e carrier handle OM08268 Figure 10-2.
AC450NX Rack Server System Product Guide 104 Installing a SCS I SCA Hard Disk D rive in a Ho t-dockin g Bay See Figure 10-3. 1. Orient the carrier and drive assembly in front of the hot-docking bay guide rails so that metal fingers of the perforated metal bracket attached to the carrier are facing up.
Chapter 10 Hot-swappable SCSI Hard Disk Drives: Installing/Hotswapping 105 OM07336 A Figure 10-3. Installing a Hard Disk Drive A. Drive carrier latch B. Drive c arrier handle C. Hot-doc king bay guide rails 3. If you installed a RAID controller board in your server, run the Disk Array Controller Configuration utility supplied with the board.
AC450NX Rack Server System Product Guide 106 Hot-swapping a SCSI SCA Ha rd Disk Drive Status LEDs are arranged in sets of three below each of the 2 hot-docking bays. They monitor the status of each drive. When a yellow LED is on continuously, it is okay to hot-swap (remove and replace) a bad drive with a good one.
Chapter 10 Hot-swappable SCSI Hard Disk Drives: Installing/Hotswapping 107 A B C OM07345 Figure 10-4. Hot-swap SCSI Drive Indicators A. Green LED, drive pow er B.
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109 1 1 Hot-swappable Power Supplies: Hot Swapping This chapter tells how to hot-swap a server power supply. When the yellow power supply failure LED on the front panel turns on, you can determine which power supply is defective by checking the three status LEDs on the back of each power supply.
AC450NX Rack Server System Product Guide 110 Hot Swapping a Power Supply In a fully configured server, the power system contains three 750 watt auto-ranging power supplies; one of the power supplies is redundant. If a single power supply fails in the redundant power system, the yellow power supply failure LED on the front panel turns on.
Chapter 11 Hot-swappable Power Supplies: Hot Swapping 111 OM07324 A B Figure 11-1. Removing a Power Supply A. Pull down handle B. Remove power s upply.
AC450NX Rack Server System Product Guide 112 Replac i ng a Power Supply See Figure 11-1. 1. Remove the new power supply from the protective packaging. 2. Record the model and serial numbers of the power supply in your equipment log. 3. Slide the replacement power supply into the power supply cavity with the handle out.
113 Part II: Service T echnician’ s Guide Safety Guidelines 12 Server Covers: Removing/Reinstalling 13 Server Components: Removing/Reinstalling 14 Removable Media Drives: Installing/Removing/Replaci.
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115 Safety Guidelines B EFORE YOU REMOVE SERVER COVERS , OBSERVE THESE GUIDELINES : 1. Turn off all peripheral devices connected to the server. 2. Turn off DC power in the server by pressing the push-button on/off pow er switch on the front panel of the server.
AC450NX Rack Server System Product Guide 116 CAUTION Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives, add-in boards, and other components. This server can withstand normal levels of environmental ESD while you are hot-swapping hard disk drives and power supplies.
Safety Guidelines 117 Grounding the rack installation: To avoi d the potential for an electrical shock hazard, you must include a thir d wire safety grounding conductor with the rack installation. If the server power cord is plugged into an AC outlet that is part of the rack, then you must provide proper grounding for the rack itself.
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119 12 Server Covers: Removing/Reinstalling This chapter tells how to remove and reinstall the server covers. Warnings and Cautions Only a qualified service technician is authorized to remove the server covers and to access any of the components inside the server.
AC450NX Rack Server System Product Guide 120 OM07302 A D C B Figure 12-1. Server Covers A. Memory m odule cover B. Fa n ar r ay cove r C. Top cover D. PCI hot-plug c over Removing the Perip heral Bay C over The peripheral bay cover is attached to the chassis with press-in rivets and spring clips.
Chapter 12 Server Covers: Removing/Reinstalling 121 OM07356 A B Figure 12-2. Peripheral Bay Cover and Front Bez el A. Plastic s nap-on Peripheral Bay Cover B. Plastic s nap-on Front Bezel Removing the Fro nt Bezel The plastic front bezel is attached to the chassis with press-in rivets and spring clips in the same manner as the peripheral bay cover.
AC450NX Rack Server System Product Guide 122 6. Remove and save the screws that attach the top cover to the chassis. ✏ NOTE It is not necessary to remove the PCI bus hot-plug cover.
Chapter 12 Server Covers: Removing/Reinstalling 123 OM07305 Figure 12-4. PCI Regular Slot Cover A. Two scr ews Reinst a lling the Top Cove r See Figures 12-3 and 12-4.
AC450NX Rack Server System Product Guide 124 OM07357 A Figure 12-5. PCI Bus Hot-Plug Cover Reinstalling the PC I Bus H ot-Plu g Co ver See Figure 12-5. 1. Ensure that add-in boards are firmly seated in their respective slots. 2. Position the cover over the top cover so that the tabs along its edges align with the slots in the top cover.
Chapter 12 Server Covers: Removing/Reinstalling 125 Removing the Fan Array Assemb ly Cover 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Remove the front bezel as described earlier. 3. Remove the top cover as described earlier. 4.
AC450NX Rack Server System Product Guide 126 OM07353 Figure 12-6. Memory Module Cover Reinsta lling the Memory Module Cover See Figure 12-6. 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Place the cover in position and tighten the four captive screws to secure the cover.
127 13 Server Components: Removing/Reinstalling This chapter tells how to remove and reinstall major server components. Because the CPU baseboard is mounted horizontally toward the front of the chassi.
AC450NX Rack Server System Product Guide 128 Fan Array Housing Removing t he Fan Arr ay Housing See Figures 13-1 and 13-2. 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Remove the top cover, the fan array assembly cover, and the memory module cover as described in Chapter 12, “Server Covers: Removing/R einstalling.
Chapter 13 Server Components: Removing/Reinstalling 129 OM07304 A B Figure 13-1. Fan Removal.
AC450NX Rack Server System Product Guide 130 OM07308 A A A B Figure 13-2. Fan Array Housing A. Screws (five) B. Fan array housing.
Chapter 13 Server Components: Removing/Reinstalling 131 LCD Module The LCD module displays server information. Removing t he LCD Module See Figure 13-3. 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Remove the memory module cover as described in Chapter 12, “Server Covers: Removing/Reinstalling.
AC450NX Rack Server System Product Guide 132 OM07358 Figure 13-3. LCD Module Memory Modules CAUTION To avoid damaging the memory module DIMM sockets, do not attempt to use the metal stiffener on the memory module as a handle. Removing a Memory Module See Figure 13-4.
Chapter 13 Server Components: Removing/Reinstalling 133 Reinsta lling a Memory Module See Figure 13-4. 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Being careful not to touch the components on the memory module, remove it from its protective wrapper.
AC450NX Rack Server System Product Guide 134 OM07361 Figure 13-4. Memory Module.
Chapter 13 Server Components: Removing/Reinstalling 135 Front Side Bus Terminator Module The CPU baseboard provides four slot 2 connectors for processors packaged in S.E.C . cartridges. If any slot 2 connector is depopulated, a terminator module must be installed in the connector to properly terminate the signals on the front side bus (FSB).
AC450NX Rack Server System Product Guide 136 OM07306 Figure 13-5. Removing a Holddown.
Chapter 13 Server Components: Removing/Reinstalling 137 Processor The CPU baseboard supports up to four processors packaged in S.E.C. cartridges. CAUTION The processors can be extremely sensitive to ESD and alw ays require careful handling.
AC450NX Rack Server System Product Guide 138 DC to DC Converter VRM VRM in connector Provides power for Description J1 Proce ssor # 1 Processor core p owe r onl y J2 Proc essor #1 and #2 L2 Cache powe.
Chapter 13 Server Components: Removing/Reinstalling 139 OM07318 C B A D E G H F I J Figure 13-6. DC to DC Converter VRM A. VR M so cket B. DC to DC Converter VRM C. Ejector lev er D. J1, VR M connec tor E. J3, VRM c onnector F. J2, VRM c onnector G. J5, VRM c onnector H.
AC450NX Rack Server System Product Guide 140 CPU Tray The CPU tray provides rigid mounting for the front panel board, the CPU baseboard, and the memory modules. It also facilitates mating with the midplane. Removing the CPU Tray See Figure 13-7. 1. Observe the precautions on page 115 , “Safety Guidelines.
Chapter 13 Server Components: Removing/Reinstalling 141 OM07327 C C A B B D E F Figure 13-7. CPU Tray A. Rear support B. Eject/Insert levers C. Screws (six) D.
AC450NX Rack Server System Product Guide 142 OM07328 A B Figure 13-8. CPU Tray Support Rail Front Panel Board The front panel board contains the server controls and indicators. It is mounted on snap-on and threaded standoffs on the CPU Tray (see Figure 13-7).
Chapter 13 Server Components: Removing/Reinstalling 143 CAUTION When the front panel board is free of the CPU board connector, its switches are surrounded by sheet metal.
AC450NX Rack Server System Product Guide 144 CPU Baseboard Removing the CPU Base boa rd See Figure 13-10. 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Remove the CPU tray as described earlier. 3. Remove the front panel board as described earlier.
Chapter 13 Server Components: Removing/Reinstalling 145 OM07321 = A = B Figure 13-10. CPU Baseboard A. Standoff (six) B. Screw (twelve).
AC450NX Rack Server System Product Guide 146 Add-in Boards The PHP I/O baseboard provides 10 PCI bus master slots and one ISA bus master slot. They accept any add-in PCI and ISA boards or any add-in board that is compatible with an IB M PC AT † or PC XT † system (except for an 8-bit drop card that fits only in an 8-bit PC XT connector).
Chapter 13 Server Components: Removing/Reinstalling 147 OM07319 A C B Figure 13-11. PHP I/O Baseboard Expansion Slots A. 16-bit ISA slot B. 32-bit PCI slots C.
AC450NX Rack Server System Product Guide 148 5. Being careful not to touch the components or gold edge connectors on the add-in board, remove it from the protective wrapper, and place it component-side up on a nonconductive, antistatic surface. 6. Record the serial number of the board in your equipment log.
Chapter 13 Server Components: Removing/Reinstalling 149 Removing a n Add-in Board CAUTION Expansion slot covers must be installed on all vacant slots to maintain the electromagnetic emission characteristics of the server and to ensure proper cooling of the server components.
AC450NX Rack Server System Product Guide 150 I/O Riser Card Removing the I/O R iser Card See Figure 13-14. 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Remove the top and PCI bus regular slot covers as described in Chapter 12, “Server Covers: Removing/Reinstalling.
Chapter 13 Server Components: Removing/Reinstalling 151 OM07323 A B C Figure 13-14. I/O Riser Card A. J1B1, I/O connec tor B. Screw C. ICM B signal cable.
AC450NX Rack Server System Product Guide 152 I/O Tray The I/O Tray provides rigid mounting for the PH P I/O baseboard and facilitates mating with the midplane. Removing the I/O Tray See Figure 13-15. 1. Observe the precautions on page 115 , “Safety Guidelines.
Chapter 13 Server Components: Removing/Reinstalling 153 OM07310 A A B B C Figure 13-15. I/O Tray A. Screws (three) B. Eject/insert lev ers C. I/O Tray.
AC450NX Rack Server System Product Guide 154 Intelligent Chassis Management Bus (ICMB) Board Removing the ICMB Bo ard See Figure 13-16. 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Remove the top and PCI bus regular slot covers as described in Chapter 12, “Server Covers: Removing/Reinstalling.
Chapter 13 Server Components: Removing/Reinstalling 155 OM07354 Figure 13-16. ICMB Board.
AC450NX Rack Server System Product Guide 156 PHP I/O Baseboard CAUTION The PHP I/O baseboard can be extremely sensitive to ESD and alw ays requires careful handling. After removing the baseboard from the server, place it component-side up on a nonconductive, static-free surface to prevent shorting out the battery leads.
Chapter 13 Server Components: Removing/Reinstalling 157 12. Reinstall all PCI hot plug expansion slot power switch activators and covers in their original positions. 13. Reinstall the top and PCI bus regular slot covers as described in Chapter 12. 14.
AC450NX Rack Server System Product Guide 158 MidPlane Removing t he Midplane 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Remove the top and PCI bus regular slot covers as described in Chapter 12, “Server Covers: Removing/Reinstalling.
Chapter 13 Server Components: Removing/Reinstalling 159 Reinstalling the AC Filter and Cable 1. Remove the AC filter and cable from the antistatic protective w rapper if you placed it in one. 2. Lay the cable in position inside the chassis. 3. Reinstall the three plug retaining brackets and secure with screws.
AC450NX Rack Server System Product Guide 160 OM07350 Figure 13-18. Peripheral Bay Peripheral Bay Backplane Removing the Perip heral Bay B ackplane See Figure 13-19. 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Remove the top cover as described in Chapter 12, “Server Covers: R emoving/Reinstalling.
Chapter 13 Server Components: Removing/Reinstalling 161 Reinstalling the Perip heral Bay B ackplane See Figure 13-19. 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Remove the board from the antistatic protective wrapper if you placed it in one.
AC450NX Rack Server System Product Guide 162 Peripheral Bay Blindmate Board Removing the Perip heral Bay B lindm ate Board 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Remove the top cover as described in Chapter 12, “Server Covers: R emoving/Reinstalling.
Chapter 13 Server Components: Removing/Reinstalling 163 OM07342 A Figure 13-20. Peripheral Bay Blind Mate Board A. Screw (four) This page is blank.
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165 14 Removable Media Drives: Installing/Removing/Replacing This chapter tells how to remove and reinstall removable media drives. Warnings and Cautions Only a qualified service technician is authorized to remove the server covers and to access any of the components inside the server.
AC450NX Rack Server System Product Guide 166 Removing the Diskette D rive See Figure 14-1. 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Remove the peripheral bay as described in Chapter 13, “Server Components: Removing/Reinstalling.
Chapter 14 Removable Media Drives: Installing/Removing/Replacing 167 OM07360 A B Figure 14-1. Diskette Drive A. Screw (one).
AC450NX Rack Server System Product Guide 168 CD-ROM Drive The server comes with an CD-ROM drive installed in the peripheral bay. Contact your sales representative or dealer for a list of approved add-in devices. Removing the CD-ROM Driv e See Figures 14-2, and 14-3.
Chapter 14 Removable Media Drives: Installing/Removing/Replacing 169 OM07359 D E C A B Figure 14-2. CD-ROM Drive A. CD-ROM Dri ve B. Plastic s nap-in slide rail C.
AC450NX Rack Server System Product Guide 170 OM06742 C B D A Figure 14-3. Snap-in Plastic Slide Rails A. CD-ROM d rive B. Tab C. Screw D. Slide rail Replaci ng the CD-ROM Drive See Figures 14-2, and 14-3. 1. Remove the CD-ROM drive from the protective packaging, and place it on an antistatic surface.
171 15 Midplane: Description/V oltages This chapter describes the midplane. Warnings and Cautions Only a qualified service technician is authorized to remove the server covers and to access any of the components inside the server. Before removing the covers, see “Safety Guidelines” on page 115.
AC450NX Rack Server System Product Guide 172 Detec tion Signals Signal Name Description Present When the presence detec t line is low, the power s upply is present. AC OK When the power-good signal on the midplane goes high, it signifies that all pow er supply v oltages are available and s table.
Chapter 15 Midplane: Description/Voltages 173 Midplane Connectors OM07339 A B D C Figure 15-1. Midplane A. Grand connector B. Memory m odule connector (J 6) C.
AC450NX Rack Server System Product Guide 174 Grand Conne ctor Pins on this connector extend through the midplane and connect with both the CPU baseboard and the PHP I/O baseboard.
Chapter 15 Midplane: Description/Voltages 175 F16 and Front Panel Connector, J3 (continued) Signals Pins A B C D E 35 X1D_L(0) GROUND GROUND FP_NMI_SWT_L PWR_CNTRL_SFC_L 36 X1D_L(1) X1XRTS_L X1HRTS_L .
AC450NX Rack Server System Product Guide 176 Grand Connector to Mem A, J4 and Mem B, J1 Signals Pins A B C D E 1 MD#(35) GND MD#(34) GND MD#(33) 2 GND MD#(32) GND MD#(31) +1.5V 3 MD#(30) GND DSTBN1# GND MD#(29) 4 GND MD#(28) GND MD#(27) GND 5 MD#(26) GND DSTBP1# GND MD#(25) 6 GND MD#(24) GND MD#(23) +1.
Chapter 15 Midplane: Description/Voltages 177 Grand Connector to Mem A, J4 and Mem B, J1 ( continued) Signals Pins A B C D E 40 GND MD#(62) GND MD#(61) GND 41 MD#(60) GND DSTBP3# GND MD#(59) 42 GND GN.
AC450NX Rack Server System Product Guide 178 Grand Conne c tor Power Module 2 Connec tor J5 Signals P i n s ABCDE P1X1 GND GND 12V 5V 3.3V P1X2 GND GND 12V 5V 3.3V P1X3 GND GND 12V 5V 3.3V P2X1 GND GND 12V 5V 3.3V P2X2 GND GND 12V 5V 3.3V P2X3 GND GND 12V 5V 3.
Chapter 15 Midplane: Description/Voltages 179 Memory Board 1 & 2 Interface Connector J6 & J7 Signals P i n s ABCDE 1 G ND MD#(36) GND MD#(37) +3.3V 2 G DCMPLT# +3.3V DSTBN2# GND MD#(38) 3 G ND MD#(39) GND MD#(40) +3.3V 4 M D#(41) +3.3V DSTBP2# GND M D#(42) 5 G ND MD#(43) GND MD#(44) +3.
AC450NX Rack Server System Product Guide 180 Memory Board 1 & 2 Interface Connector J6 & J7 (continued) Signals P i n s ABCDE 38 +1.5V +3.3V TMS GN D +3.3V 39 GND GND +1.5V TRST# +3.3V 40 SPARECLK0 GND TDI GND TDO 41 GND GND +1.5V TCK +3.3V 42 MD#(0) +3.
Chapter 15 Midplane: Description/Voltages 181 Power Supply Conne ctors J8, J 9, & J1 0 Pin Signal (Description) Pin Signal (Description) Pin Signal (Description) 1 VCC12 1 9 VCC12 37 VCC12 2 VCC12.
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183 16 Peripheral Bay Backplane: Description This chapter describes the peripheral bay backplane and lists its SCSI ID. Warnings and Cautions Only a qualified service technician is authorized to remove the server covers and to access any of the components inside the server.
AC450NX Rack Server System Product Guide 184 then applies power to the drive. Power control also lets you insert and store a spare drive in an SCA connector.
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185 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers This chapter describes the PHP I/O baseboard and tells how to configure the jumpers. Warnings and Cautions Only a qualified service technician is authorized to remove the server covers and to access any of the components inside the server.
AC450NX Rack Server System Product Guide 186 32- bit PCI Expansion Slot s Six 32-bit PCI bus master slots (two primary and four secondary) on the PHP I/O baseboard provide expansion enhancement. One 32-bit primary slot shares a common chassis expansion slot with the ISA slot; you can use the shared slot for either PCI or ISA but not both.
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 187 PCI Video Controller The onboard Cirrus Logic GD5446 PCI VisualMedia accelerator is a 64-bit D RAM-based SVG A controller with hardware-accelerated BitB LT transfers of data, video playback, and video capture to the frame buffer.
AC450NX Rack Server System Product Guide 188 Extended VGA Modes Mode(s) in Hex Colors (number/ palette size) Char. x Row Char. Cell Resolution Pixel Freq. (MHz) Horiz. Freq. (KHz) Vert. Freq. (Hz) 58, 6A 16/256K 100 x 37 800 X 600 36 35.2 56 58, 6A 16/256K 100 x 37 800 X 600 40 37.
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 189 Extended VGA Modes (continued) Mode(s) in Hex Colors (number/ palette size) Char. x Row Char. Cell Resolution Pixel Freq. (MHz) Horiz. Freq. (KHz) Vert. Freq. (Hz) 66 32K ‡ - - 640 X 480 31.
AC450NX Rack Server System Product Guide 190 Extended VGA Modes (continued) Mode(s) in Hex Colors (number/ palette size) Char. x Row Char. Cell Resolution Pixel Freq. (MHz) Horiz. Freq. (KHz) Vert. Freq. (Hz) 79 16M - - 1024 x 768 75 56 70 79 16M - - 1024 x 768 78.
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 191 Front Panel Controll er (FPC) Where located: on the front panel board What it manages: • server power control consolidatio.
AC450NX Rack Server System Product Guide 192 I/O Riser Card The I/O riser card contains all the legacy I/O connections such as video, keyboard, mouse, etc.
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 193 PHP I/O Baseboard Configuration Jumpers You can use the configuration jumpers on the PHP I/O baseboard to recover a BIOS, clear a CMOS passw ord, or clear all CMOS settings. Figure 17-2 show s the jumper positions for the default system configuration.
AC450NX Rack Server System Product Guide 194 Table 17-1. Configuration Jumpers (J2C1) Pins (default in bold) Function 1(B–C) Disable programming onboard programmable devices 1(A–B) Allow programmi.
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 195 Clearing the P assword The jumper on J2C1 pins 6(B-C) protects the CMO S password during server reset. Moving the jumper to pins 6(A-B) clears the password during server reset.
AC450NX Rack Server System Product Guide 196 Recording the Current BIOS Settings Before updating the BIOS, record your current B IOS settings. You w ill need them to configure your server at the end of the update procedure. 1. Turn on your video monitor and your server.
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 197 4. When the following message appears, press <F2>. Press <F2> to enter SETUP 5. After entering Setup, press <F9> to load Setup defaults; then press <Enter> to confirm.
AC450NX Rack Server System Product Guide 198 6. Turn on the monitor and server. After the server boots, the speaker emits a single beep and the recovery process starts—it takes about three minutes. When the recovery process completes, the speaker emits two beeps.
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 199 Boot Sequence The PHP I/O baseboard provides the server with a variety of methods for detecting and booting an operating system. The BIOS scans devices and user configurable option slots in a specific sequence.
AC450NX Rack Server System Product Guide 200 PHP I/O Baseboard Layout OM07313 A B C D E F N G H I J K L M Figure 17-3. PHP I/O Baseboard Layout A. J1G2, Primary IDE port B. J2G1, Primary SCSI port C. J1E2, D iskette driv e port D. J2E2, Sec ondary SCSI port E.
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 201 PHP I/O Baseboard Connectors Expande r Bus Connec t or: Signal Se ction Signal Pin Signal Pin Signal Pin COM2_TO_FP_EN A1 GN.
AC450NX Rack Server System Product Guide 202 Expander Bus Connector: Signal S ection A, B, & C (continued) Signal Pin Signal Pin Signal Pin X1D_L(1) A36 X1XRTS_L B36 X1HRTS_L C36 X1D_L(3) A37 GND .
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 203 Expander Bus Connector: Signal S ection D & E (continued) Signal Pin Signal Pin X0HSTBP_L D23 GND E23 X0HSTBN_L D24 DCMP.
AC450NX Rack Server System Product Guide 204 Expande r Bus Connec t or: Power Section Connectors J10H1C and J10H1D Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal P1A1 GND P1B1 GND P1C1 +12V P1.
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 205 32- bit PCI Connector Pin Signal Pin Signal Pin Signal Pin Signal A1 TRST_L A32 AD16 B1 -12 V B32 AD17 A2 +12 V A33 +3.3 V B2 TC K B33 C/BE2_L A3 TMS A34 FRAME_L B3 GND (Ground) B34 GND A4 TDI A3 5 GND B4 TDO B35 IRDY_L A5 +5 V A36 TRDY_L B5 +5 V B36 +3.
AC450NX Rack Server System Product Guide 206 64- bit PCI Connector For pins A1–A62 and B1–B62, the 64-bit PCI connector is identical to the 32-bit PCI connector.
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 207 ISA Connect or The ISA connector on the PHP I/O baseboard follows the standard pinout given in the ISA Specification.
AC450NX Rack Server System Product Guide 208 ISA Connector (continued) Pin Signal Pin Signal D4 IRQ11 C4 LA21 D5 IRQ12 C5 LA20 D6 IRQ15 C6 LA19 D7 IRQ14D C7 LA18 D8 DACK0_L C8 LA 17 D9 DRQ0 C9 MEMR_L .
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 209 Wide/Fast 16-bit SCSI Por t Signal Name Conn. Pin Cable Pin Cable Pin Conn.
AC450NX Rack Server System Product Guide 210 IDE Port Pin Signal Pin Signal 1 RSTDRV 2 GND (Ground) 3 DD7 4 DD8 5 DD6 6 DD9 7 DD5 8 DD10 9 DD4 10 DD1 1 11 DD3 12 DD1 2 13 DD2 14 DD1 3 15 DD1 16 DD1 4 .
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 211 I 2 C Connector Pin Signal 1C L K 2G N D 3 DATA Front Pane l Connect or Pin Signal Pin Signal 1 GND (G round) 2 +5V 3 VCC_ST.
AC450NX Rack Server System Product Guide 212 Legacy Connector The legacy conne ctor on the PHP I /O baseboard pr ovides the si gnals for t he external legacy VGA, serial, parallel, mouse, and keyboard peripheral ports.
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 213 Keyboa r d and Mouse Por ts These identical PS/2 compatible ports share a common housing.
AC450NX Rack Server System Product Guide 214 Parallel Port The IEEE 1284 -compatible parallel port—used primarily for a printer—sends data in parallel format.
Chapter 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 215 VGA Video Port 5 OM00936A 1 15 11 6 10 Pin Signal 1 Red (analog color s ignal R) 2 Green (analog color s ignal G) 3 Blue (an.
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217 18 CPU Baseboard: Description/Setting Configuration Jumpers This chapter describes the CPU baseboard and tells how to use the jumpers. Warnings and Cautions Only a qualified service technician is authorized to remove the server covers and to access any of the components inside the server.
AC450NX Rack Server System Product Guide 218 Memory Interface The memory subsystem consists of two memory modules installed in the two memory connectors on the midplane. The memory modules interface with the CPU baseboard through the midplane via the grand connector.
Chapter 18 CPU Baseboard: Description/Setting Configuration Jumpers 219 I/O Interface The CPU baseboard interfaces with the PHP I/O baseboard and memory modules through the grand connector on the midplane.
AC450NX Rack Server System Product Guide 220 CPU Baseboard Configuration Jumpers The J31 jumper block • controls the VRMs and server management outputs • determines core to bus ratio • provides parking spaces for unused jumpers OM07314 135 7 9 1 1 1 3 1 5 2 4 6 8 10 12 14 16 J31 A B Figure 18-1.
Chapter 18 CPU Baseboard: Description/Setting Configuration Jumpers 221 Installing jumpers across pins 5 and 6, 7 and 8, and 9 and 10 determines the processor core-to-FSB frequency ratios. The bus frequency is 100 MHz. The core frequencies are based on the 100 MHz bus frequency.
AC450NX Rack Server System Product Guide 222 CPU Baseboard Layout OM07312 F H G O A B D C E N M L K I J Figure 18-2. CPU Baseboard Layout A. J31, Jum per block B. J3, VRM c onnector provides power for proces sor slot #2 (proces sor core pow er only) C.
Chapter 18 CPU Baseboard: Description/Setting Configuration Jumpers 223 CPU Baseboard Connectors Memory Co nnecto rs, J23 and J20:R ows A, B , and C Signal Pin Signal Pin Signal Pin MD_L(35) A1 GND B1.
AC450NX Rack Server System Product Guide 224 Memory Connectors, J23 and J20: Rows A, B, & C (continued) Signal Pin Signal Pin Signal Pin PHIT[A,B]_L A33 GND B33 RCMPLT [A,B]_L C33 GND A34 RHIT[A,B.
Chapter 18 CPU Baseboard: Description/Setting Configuration Jumpers 225 Memory Connectors, J23 and J20: Rows D & E (continued) Signal Pin Signal Pin GND D17 MD_L(4) E17 GND D18 GND E18 GND D19 RCGCLK1 [A,B] E19 GND D20 GND E20 GND D21 MEM[A,B]_TMS E21 GND D22 MA_L(13) E22 GND D23 MA_L(10) E23 MA_L(8) D24 +1.
AC450NX Rack Server System Product Guide 226 I/O Connector I/O Connector, J22: Rows A, B, & C Signal Pin Signal Pin Signal Pin X1CLK A1 5V_RET_ SENSE B1 GND C1 GND A2 GND B2 5V_SENSE C2 X1D_L(15) .
Chapter 18 CPU Baseboard: Description/Setting Configuration Jumpers 227 I/O Connector, J22: Rows A, B, & C ( continued) Signal Pin Signal Pin Signal Pin X0D_L(1) A37 X0XRTS_L B37 X0HRTS_L C37 X0D_.
AC450NX Rack Server System Product Guide 228 I/OConnector, J22: Rows D & E ( continued) Signal Pin Signal Pin ISP_SCLK D23 GND E23 ISP_MODE D24 ISP_EN_L E24 X0HSTBN_L D25 GND E25 X0HSTBP_L D26 GND.
Chapter 18 CPU Baseboard: Description/Setting Configuration Jumpers 229 Power Conne c tors Power Connectors, J21B, J21C, J12D, J24B, J24C, and J24D J21B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal P1A1 GND P1B1 GND P1C1 +12V P1D1 +12V P1E1 +3.
AC450NX Rack Server System Product Guide 230 Power Connectors, J21B, J21C, J12D, J24B, J24C, and J24D (continued) J24C Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal P1A1 GND P1B1 GND P1C1 +12.
Chapter 18 CPU Baseboard: Description/Setting Configuration Jumpers 231 Front Panel Connector, J32 (continued) Signal Pin Signal Pin HARD_RESET 20 GND 60 FP_NMI_SWT_L 21 Reserved 61 SIN_TTL_COM2 22 Re.
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233 19 Memory Modules: Description/Adding Memory This chapter describes the memory module and tells how to populate the DIMM sockets on the memory module. Warnings and Cautions Only a qualified service technician is authorized to remove the server covers and to access any of the components inside the server.
AC450NX Rack Server System Product Guide 234 EDO DRAM Array The extended data out (EDO) DRAM array on the memory module consists of sixteen 72-bit (64 -bit data plus 8 ECC bits) DIMM sockets. They are divided into four memory banks, A–D, of four sockets each.
Chapter 19 Memory Modules: Description/Adding Memory 235 • Install an equal number of DIMMs on each memory module, in the two memory module configuration, except when only four DIMMs are used. In that case, all four DIMMs are on the primary memory module installed in primary connector on the midplane.
AC450NX Rack Server System Product Guide 236 J1 J2 A J5 J6 J9 J10 J13 J14 B C D OM07332 J3 J4 A J7 J8 J11 J12 J15 J16 B C D Figure 19-1. 4:1 Interleave With Four DIMMs A. Bank A, J1-J 4 (populated) C. Bank C , J9-J12 (em pty) B. Bank B, J5-J8 (em pty) D.
Chapter 19 Memory Modules: Description/Adding Memory 237 J1 J2 A J5 J6 B J9 J10 J13 J14 C D J3 J4 A J7 J8 B J11 J12 J15 J16 C D OM07340 Figure 19-2. 4:1 Interleave With Eight DIMMs A. Bank A, J1-J 4 (populated) C. Bank C , J9-J12 (em pty) B. Bank B, J5-J 8 (populated) D.
AC450NX Rack Server System Product Guide 238 J1 J2 A J5 J6 B J9 J10 C J13 J14 D J3 J4 A J7 J8 B J11 J12 C J15 J16 D OM07341 Figure 19-3. 4:1 Interleave With 12 DIMMs A. Bank A, J1-J 4 (populated) C. Bank C , J9-J12 (populated) B. Bank B, J5-J 8 (populated) D.
Chapter 19 Memory Modules: Description/Adding Memory 239 Memory Module Layout OM07307 J1 J2 J5 J6 J10 J13 J14 J9 J3 J4 J7 J8 J12 J15 J16 J11 D A B C D A B C F E G G Figure 19-4. Memory Module Layout A. J1-J4, 168-pin DIM M soc kets, Bank A B. J5-J8, 168-pin DIM M soc kets, Bank B C.
AC450NX Rack Server System Product Guide 240 Installing DIMMs CAUTION DIMM devices with gold contacts should not be installed in DIMM sockets with tin-lead contacts or vice versa. Mixing dissimilar metal contacts types has been shown to result in unreliable memory operation.
Chapter 19 Memory Modules: Description/Adding Memory 241 CAUTION Use extreme care when installing a D IMM. Applying too much pressure can damage the socket slot.
AC450NX Rack Server System Product Guide 242 Removing DIMMs See Figure 19-7. 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Remove the top and side covers as described in Chapter 12, “Server Covers: Removing/Reinstalling.” 3.
Chapter 19 Memory Modules: Description/Adding Memory 243 System Management Interface The devices on I 2 C bus of the memory module provide system management software with module operating temperature, DIMM configuration, and field replacement unit (FRU) data.
AC450NX Rack Server System Product Guide 244 Memory Module Connector Signal Pin Signal Pin Signal Pin GND A1 MD36_L B1 GN D C1 GDCMPLT_L A2 VCC B2 DSTBN2_ L C2 GND A3 MD39_L B3 GN D C3 MD41_L A4 VCC B.
Chapter 19 Memory Modules: Description/Adding Memory 245 Memory Module Connector: A, B, & C (continued) Signal Pin Signal Pin Signal Pin GND A39 GND B39 VTT C39 SPARECLK0 A40 GND B40 NC C40 GND A4.
AC450NX Rack Server System Product Guide 246 Memory Module Connector: D & E (continued) Signal Pin Signal Pin MD62_L D15 VC C E15 GND D16 MD 64_L E16 MD66_L D17 VC C E17 GND D18 MD 68_L E18 MD70_L.
Chapter 19 Memory Modules: Description/Adding Memory 247 Memory Module Connector: D & E (continued) Signal Pin Signal Pin GND D54 MD 23_L E54 MD25_L D55 VC C E55 GND D56 MD 27_L E56 MD29_L D57 VC .
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249 20 Power System: Description/Calculating Power Usage This chapter describes the modular power system and explains how to calculate power usage for your server. Warnings and Cautions Only a qualified service technician is authorized to remove the server covers and to access any of the components inside the server.
AC450NX Rack Server System Product Guide 250 Jumper JP1 In stalling/Remo ving See Figure 20-1. 1. Shut down the server and disconnect it from its power source. 2. Remove the memory module cover as described in Chapter 12 , “Server Covers: Removing/Reinstalling.
Chapter 20 Power System: Description/Calculating Power Usage 251 Power System The modular power system for the server is provided by up to three autoranging power supplies and a midplane. When connected to 100-120VAC mains each pow er supply is capable of delivering 650 watts DC.
AC450NX Rack Server System Product Guide 252 Power Supply Input Voltages Table 20-1. Power Supply AC Input Ratings Parameter Minimum Nominal Maximum Units V in (115) 90 100-120 132 V RMS V in (230) 18.
Chapter 20 Power System: Description/Calculating Power Usage 253 Server Current Usage Table 20-3 shows the current usage for both minimally and fully configured servers. You can easily calculate power usage in the server from the numbers provided. The table is for reference only.
AC450NX Rack Server System Product Guide 254 Calculating Power Usage Use the worksheets in Tables 20-4 and 20-5 to calculate the total DC power used by your server configuration. The documentation that comes with each add-in device should specify its current and voltage requirements.
Chapter 20 Power System: Description/Calculating Power Usage 255 Table 20-4. Worksheet for Calculating DC Pow er Usage ( continued) Current (maximum) at voltage levels: Device +3.
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257 21 Back-up Battery: Replacing/Disposing This chapter tells how to replace the lithium back-up battery on the PH P I/O baseboard. Warnings and Cautions Only a qualified service technician is authorized to remove the server covers and to access any of the components inside the server.
AC450NX Server System Product Guide 258 Back-up Battery The lithium battery on the PHP I/O baseboard powers the real-time clock (RTC ) for up to ten years in the absence of power. The RTC contains 256 bytes of general purpose RAM that stores the system BIOS configuration information, clock registers, and general purpose control registers.
Chapter 21 Back-up Battery: Replacing/Disposing 259 Replacin g the Back-u p Battery See Figure 21-1. 1. Observe the precautions on page 115 , “Safety Guidelines.” 2. Turn the server off and unplug the AC power cord. 3. Remove the top cover as described in Chapter 12, “Server Covers: R emoving/Reinstalling.
AC450NX Server System Product Guide 260 OM07316 1 2 3 A B C Figure 21-1. Lithium Back-up Battery A. Tab B. Positive-side up C. Battery White text.
261 22 Solving Problems: T roubleshooting/Error Messages This chapter helps you identify and solve problems that might occur while you are using the server. For detailed instructions about removing or installing a component or checking jumpers, see the chapter whose number appears in parentheses after a given checklist item.
AC450NX Rack Server System Product Guide 262 Initial Startup of the Server Problems that occur at initial startup are usually caused by incorrect installation or configuration of the server. Hardware failure is a less frequent cause. Checklist ❑ Are all cables correctly connected and secured? ❑ Are the processors packaged in S.
Chapter 22 Solving Problems: Troubleshooting/Error Messages 263 Running New Application Software Problems that occur when you run new application software are usually related to the new software. Faulty equipment is much less likely, especially if other software runs correctly.
AC450NX Rack Server System Product Guide 264 ✏ NOTE If you are getting random errors in your data files, they may be getting corrupted by voltage spikes on your power line.
Chapter 22 Solving Problems: Troubleshooting/Error Messages 265 Verif ying Proper Operat ion of the Se rver Lights As POST determines the server configuration, it tests for the presence of each mass storage device installed in the server. As each device is checked, its activity light should turn on briefly.
AC450NX Rack Server System Product Guide 266 Power Light Doe s Not Light Check the following: ❑ Is the server operating normally? If so, the power LED is probably defective. ❑ Are there other problems with the server? If so, check the items listed under "Server Cooling Fans Do Not Rotate Properly.
Chapter 22 Solving Problems: Troubleshooting/Error Messages 267 No C haracters Ap pear o n Screen Check the following: ❑ Is the keyboard working? ❑ Is the video monitor plugged in and turned on? .
AC450NX Rack Server System Product Guide 268 Diskette Drive Activity L ight D oes No t Ligh t Check the following: ❑ Are the power and signal cables to the diskette drive properly installed? ❑ Are.
Chapter 22 Solving Problems: Troubleshooting/Error Messages 269 Problems Wit h Applic ation Softwa r e If you have problems with application software, do the following: 1. Verify that the software is properly configured for the server. Refer to the software installation and operation documentation to set up and use the software.
AC450NX Rack Server System Product Guide 270 Port 80 h Codes After the video adapter has been successfully initialized after the server is turned on, the BIOS indicates the current testing phase during POST by writing a 2-digit hex code to I/O location 80h.
Chapter 22 Solving Problems: Troubleshooting/Error Messages 271 Port 80h Codes (continued) CP Beeps Reason 37 Reinitialize the chip s et (MB only) 38 Shadow system BI OS ROM 39 Reinitialize the c ache.
AC450NX Rack Server System Product Guide 272 Port 80h Codes (continued) CP Beeps Reason 80 Detect and ins tall external RS232 ports 82 Detect and ins tall external parallel ports 85 Initialize PC-com .
Chapter 22 Solving Problems: Troubleshooting/Error Messages 273 Port 80h Codes (continued) CP Beeps Reason D6 Initialize option ROM error D8 Shutdown error DA Extended Block Move DC Shutdown 10 error .
AC450NX Rack Server System Product Guide 274 POST Error Codes and Messages (continued) Code Error message 0176 Previous CPU Failure—CPU # 1 0177 Previous CPU Failure—CPU # 2 0178 Previous CPU Fail.
Chapter 22 Solving Problems: Troubleshooting/Error Messages 275 POST Error Codes and Messages (continued) Code Error message 0802 PCI IRQ conflict 0804 PCI ROM not found, may be O K for this card 0805.
AC450NX Rack Server System Product Guide 276 POST Error Codes and Messages (continued) Code Error message 8140 Processor 2 disabled 8141 Processor 3 disabled 8148 Processor 1 failed initialization 814.
277 23 Front Panel: Description/V oltages This chapter describes the front panel. Warnings and Cautions Only a qualified service technician is authorized to remove the server covers and to access any of the components inside the ser ver. Before removing the covers, see “Safety Guidelines” on page 115.
AC450NX Rack Server System Product Guide 278 Fan Spee d Cont rol Voltage The server fans operate at two speeds: slow and fast. The low voltage setting allows the fans to run at a slower speed to minimize acoustic noise under normal conditions.
279 24 Peripheral Bay Blindmate Board: Description This chap ter desc ribes the periphe ral bay blindma te board. Warnings and Cautions Only a qualified s ervice techn ician is author ized to remove the server covers and to ac cess any of the co mponent s insid e the s er ver.
AC450NX Rack S erver System Pro duct Guide 280 Blind Mate Connector J1 Signa ls Pins A B C D E 1 RESET(1) GND DD8 (4) G ND F D_DS KCHG_L 2 DD7 (3) GND DD9 (6) GND FD_HDSE L_L 3 DD6 (5) GND DD10 (8) GN.
Chapter 24 Peripheral Bay Blindmate Board: Description 281 Power Connector J2 Pin Signal Pin Signal 1 +12v 11 +12v 2G N D 1 2 G N D 3 +12v 13 +12v 4 +5v 14 +5v 5G N D 1 5 G N D 6 +5v 16 +5v 7G N D 1 7.
AC450NX Rack S erver System Pro duct Guide 282 IDE Connector J4 Pin Signal Pin Signal 1 RESET 2 GND 3 DD7 4 DD8 5 DD6 6 DD9 7 DD5 8 DD10 9 DD4 10 DD11 11 DD3 12 DD12 13 DD2 14 DD13 15 DD1 16 DD14 17 D.
Chapter 24 Peripheral Bay Blindmate Board: Description 283 Wide SCSI Connector J5 Pin Signal Pin Signal 1 S1 (+DB 12) 35 S35 (-DB 12) 2 S2 (+DB 13) 36 S36 (-DB 13) 3 S3 (+DB 14) 37 S37 (-DB 14) 4 S4 (.
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285 A Regulatory Specifications The AC450NX server meets specifications and regulations for safety and EMC. Declaration of Compliance The CE marking on this product indicates that it is in compliance .
AC450NX Rack Server System Product Guide 286 Electromagnetic Compatibility Notice (USA) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Ru les.
287 B Equipment Log Use this equipment log to record pertinent information about your server. You will need some of this information when you run the System Setup Utility (SSU ). Record the model and serial numbers of the server components, dates of component removal or replacement, and the vendor’s name.
AC450NX Rack Server System Product Guide 288 Equipment Log (continued) Component Manufacturer and Model Number Serial Number Date Installed Diskette Drive Tape Drive IDE CD-ROM Drive SCSI CD-ROM Drive.
289 C W arnings WARNING: English (US) AVERTISSEMENT: Français WARNUNG: Deutsch AVVERTENZA: Italiano ADVERTENCIAS: Español.
AC450NX Rack Server System Product Guide 290 WARNING: English (US) The power supply in this product contains no user-serv iceable parts. There m ay be more than one supply in this product. Refer serv icing only to qualified pers onnel. Do not attempt to modify or use the supplied AC pow er cord if it is not the ex act type required.
Appendix C Warnings 291 WARNING: English (continued) A microproc essor and heat s ink may be hot if the system has been running. Also, there may be sharp pins and edges on some board and chas sis parts . Contact s hould be made with care. Consider w earing protective glov es.
AC450NX Rack Server System Product Guide 292 AVERTISSEMENT: Français Le bloc d'alim entation de ce produit ne contient auc une pièce pouvant être réparée par l'utilisateur. Ce produit peut c ontenir plus d'un bloc d'alimentation.
Appendix C Warnings 293 AVERTISSEMENT: Fran çais (sui te) Le microproc esseur et le dis sipateur de chaleur peuv ent être chauds s i le syst ème a été sous tens ion. Faites également attention aux broches aiguës des cartes et aux bords tranchants du c apot.
AC450NX Rack Server System Product Guide 294 WARNUNG: Deutsch Benutzer können am Netzgerät dieses Produkts k eine Reparaturen vornehmen. D as Produkt enthält möglic herweise mehrere Netz geräte. Wartungsarbeiten müs sen von qualifizierten Technik ern ausgeführt werden.
Appendix C Warnings 295 WARNUNG: Deutsch (Fortsetzung) Der Mikroproz essor und der Kühler s ind möglicherweis e erhitzt, wenn das System in Betrieb ist. Außerdem k önnen einige Platinen und Gehäuseteile sc harfe Spitzen und Kanten aufweisen. Arbeiten an Platinen und Gehäus e sollten vors ichtig ausgeführt werden.
AC450NX Rack Server System Product Guide 296 AVVERTENZA: Italiano Rivolgersi ad un tec nico s pecializz ato per la riparazione dei com ponenti dell’ alimentaz ione di questo prodotto. È poss ibile che il prodotto disponga di più fonti di alim entazione.
Appendix C Warnings 297 AVVERTENZA: Italiano ( continua) Se il sistem a è stato a lungo in funzione, il m icroproc essore e il dis sipatore di c alore potrebbero essere s urriscaldati. Fare attenzione alla pres enza di piedini appuntiti e parti taglienti sulle sc hede e sul telaio.
AC450NX Rack Server System Product Guide 298 ADVERTENCIAS: Español El usuario debe absteners e de manipular los c omponentes de la fuente de alim entación de este producto, c uya reparación debe dejars e exc lusivam ente en manos de pers onal técnico especializ ado.
Appendix C Warnings 299 ADVERTENCIAS: Español (continúa) Si el sistem a ha estado en funcionam iento, el micr oprocesador y el disipador de calor pueden estar aún calientes . También conv iene tener en cuenta que en el c hasis o en el tablero puede haber piezas c ortantes o punzantes .
White text.
301 Index A AC filter and cable reinstalling, 159 rem oving, 158 Acoustic noise, 30 Add-in boar ds, 146 current limitations, 146 installing, 146 ISA, 57, 146, 148 installing, 148 PCI, 57, 146, 148 rem.
AC450NX Rack Server System Product Guide 302 Controls and indicat or s CD-ROM drive, 24 diskette drive , 24 front pane l, 24 status LE D s, hot-docking ba ys, 24 Cooling and air f low, 119 Cooling sys.
Index 303 F fan failure LED, 98 hot swapping, 98 redundant, 98 rem oving, 97 replac ing, 100 fan ar ray housing reinstalling, 128 rem oving, 128 Fans, 18, 98 voltage settings, 278 FCC, Class A, 286 Fe.
AC450NX Rack Server System Product Guide 304 L LCD module reinstalling, 131 rem oving, 131 Lights CD-ROM drive, 24 DC power , 24 diskette drive , 24 power supply, 266 M Mass stora ge de vice CD-ROM, 1.
Index 305 PHP I/O ba se board (continue d) boot option, 197 flas h m emor y, 195 PCI expansion slots, 186 PCI video contr olle r, 187 server manage ment, 190 Physical specificatio ns, 30 POST descri p.
AC450NX Rack Server System Product Guide 306 Server ( continued) on-site installation, 29 won’ t boot fr om CD, 38 Setup utility, running, 43 Specifications environme ntal, 30 physical, 30 SSU, See .
Ein wichtiger Punkt beim Kauf des Geräts Intel AC450NX (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Intel AC450NX noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Intel AC450NX - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Intel AC450NX reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Intel AC450NX erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Intel AC450NX besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Intel AC450NX verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Intel AC450NX. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Intel AC450NX gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
