Benutzeranleitung / Produktwartung VL 5/xxx des Produzenten HP (Hewlett-Packard)
Zur Seite of 102
HP Vectra VL 5/xxx User’s Guide.
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, b ut not limited to, the im plied warranties of merchantability and fitness for a particula r purpose.
User’s Guide.
iv Englis h Who this Manual is For This manual is for anyone who wants to: • Set up the PC for the first time • Configure the PC • Add accessories to the PC • Troubleshoot problems on the PC • Find out where to get more information and support.
English v Important Ergonomic Information It is strongly recommended that you read the ergonomic information before using your PC. For W indows 95 users, open the Start menu in the task bar and select Help. Then double-click on the help topic “W orking in Comfort”.
vi Englis h.
Contents English vii 1 Setting Up and Usin g Y our PC Unpacking Y our PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Connecting the Mouse, Key board, Display and Printer . . . . . . . . . . . 3 Connections for Models with Integrated Video Display .
viii English Removing the Air F low Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Installing Mem ory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Installing Main Memo ry . . . . . . . . . .
English ix Display Does Not W ork Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 If Y our Keyboard Does Not W ork . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 If Y our Mouse Does Not W ork . . . . . . .
x English Y our HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 HP Supp ortPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 HP Support Assist ant CD-ROM . . . . . . . .
1 Setting Up and Using Your PC.
1 Setting Up and Using Your PC Unpacking Your PC 2 Englis h Unpacking Your PC WARNING If you have any doubt tha t you can lift the PC or display safely, do not try to move it without help.
English 3 1 Setting Up and Using You r PC Connecting the M ouse, Keyboa rd, Display and Printer Connecting the Mouse, Keyboard, Display and Printer Connect the mouse, keyboard, and display to the back of the computer . The connectors are shaped to g o in one way only .
1 Setting Up and Using Your PC Connecting the Mo use, Key board, Displ ay and Printer 4 Englis h Connections for Models with MGA Millennium Video Board NOTE The Universal Serial Bus (USB) connectors are between the serial connectors and can be used for USB accessories.
English 5 1 Setting Up and Using You r PC Connecting Aud io Access ories Connecting Audio Accessories If your PC comes with multimedia capabilities, it will hav e a Headphones jack and a Micr ophone jack on the rear panel. An audio Line In jack, an audio Line Out jack, and a MIDI interface connector are also located on the rear panel.
1 Setting Up and Using Your PC Connecting the Power Cab les 6 Englis h Connecting the Power Cables WARNING For your safety, always c onnect the equipment to a grounded wall outlet. Always use a power cable with a properly g rounded plug such as the one provided with this equipment or in complianc e with your national regulations.
English 7 1 Setting Up and Using You r PC Starting and Stopping Your PC Starting and Stopping Your PC NOTE If you are starting your PC for the first time, refer to "Sta rting the PC for the First Time", on page 8. To stop your PC, refer to "Stopping Your PC", on page 10.
1 Setting Up and Using Your PC Starting and Stopp ing Your PC 8 Englis h Starting the PC for the First Time If your PC has preinstalled software, it is initia lized the first time you start the PC. The software initi alization process takes approximately three minutes.
English 9 1 Setting Up and Using You r PC Starting and Stopping Your PC 2 The software initialization routine start s. It displays the software license agreement, gives you an opportunity to read Working in Comfort (ergonomic advice for computer users), and then asks questions about the PC.
1 Setting Up and Using Your PC Starting and Stopp ing Your PC 10 Englis h Creating Master Diskettes It is very important that you create master diskettes for your preloaded software as soon as possible. HP recommends that you use new diskettes. If you need to restore the preloaded soft ware on your PC, you can use these diskettes to do so.
English 11 1 Setting Up and Using You r PC Setting Passwo rds Setting Passwords Y ou can set two passwords, t he administrator password and the user password, to provide two levels of protection for your PC. Y ou set both passwords in the Security menu group of the Setup program.
1 Setting Up and Using Your PC Setting Passwords 12 Englis h Setting a User Password A user password can only be set if an Administrator Password has already been set.
English 13 1 Setting Up and Using You r PC Using Power Manag ement Using Power Management Power management enables you to reduce the PC’ s power consumption when you are not using the PC. T o configure power management, refer to refer to "Power-On Password" in the HP Setup program—see "HP Setup Program", on page 60.
1 Setting Up and Using Your PC Additio nal Info rmation an d Help 14 Englis h.
2 How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory , accessory boards, and addit ional disk drives, in your PC.
2 How to Install Accessories In Your PC Accessories Yo u Can Ins tall 16 Englis h Accessories You Can Install Front-Access Device Shelves 5.25-inch 1.2-MB flexi ble disk drive Tape Drive Accessory Board Slots For example, for a L AN adapter (Some slots may come with pre-installed boards.
English 17 2 How to Install Accessories In Your PC Removing and Re placing the Cove r Removing and Replacing the Cover WARNING For your safety, never remove th e PC’s cover without first rem oving the power cord from the power out let, and any connection to a telecommunicati ons network.
2 How to Install Accessories In Your PC Removing the Air Flo w Guide 18 Englis h Removing the Air Flow Guide Y our PC has an air flow guide to help reduce the heat of the processor . Y ou must remove this guide before you can access the processor , the sy stem board switches, the battery , or a ny accessory board.
English 19 2 How to Install Accessories In Your PC Installing Memory Installing Memory CAUTION Static electricity can damage electronic components. T urn all equipment OFF . Don’t let your clothes touch the accessory . T o equalize the stat ic electricity , rest the accessory bag on top of the PC while you are removing the accessory from the bag.
2 How to Install Accessories In Your PC Installing M emory 20 Englis h To install a main memory module: 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover. 3 Remove the airflow guide (refer to page 18).
English 21 2 How to Install Accessories In Your PC Installing Memory Installing a Video Memory Upgrade (Integrated Video Models) If you have an integrated video display , your PC is supplied with 1 MB of video memory on the sy stem board. Y ou can install a pair of video memory modules to increase your available video memory t o 2 MB.
2 How to Install Accessories In Your PC Installing M emory 22 Englis h 4 Align the video memory module directly over the socket taking care to align the dot on the module with the corner notch on the socket as illustrated in the diagram. (Refer t o next page.
English 23 2 How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory If your PC has the MGA Millennium video board instead of integrated video memory , you can increase its memory from 2 MB to 4 MB to get more colors and better video resolution.
2 How to Install Accessories In Your PC Installing M emory 24 Englis h T wo configuration switches are on the Ma trox video adapter board. Contact your HP representative for further information about upgrading the VGA BIOS.
English 25 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing Mass Storage Devices If you need to have extra mass storage space for your application software, you can install additional mass storage devices, such as a flexible disk drive, hard disk drive, or tape drive.
2 How to Install Accessories In Your PC Installing M ass Storage Devices 26 Englis h Internal Connectors If you add a flexible disk drive, hard disk dri ve, CD-ROM drive, or tape drive, you need to connect it to power and data cables.
English 27 2 How to Install Accessories In Your PC Installing Mass Storage Devices The following table explains which connectors you should use when you install additional devices.
2 How to Install Accessories In Your PC Installing M ass Storage Devices 28 Englis h Installing an Additional Hard Disk Driv e Refer to the drive’ s manuals to see if you must set jumpers or if there is a special installation procedure to follow .
English 29 2 How to Install Accessories In Your PC Installing Mass Storage Devices 7 Resecure the access plate on the rear of the computer. 8 Connect the power and data cables to the rear of the drive, if you have not done so already. The connectors are shaped to fit one way only.
2 How to Install Accessories In Your PC Installing M ass Storage Devices 30 Englis h Installing a Flexible Disk Drive , CD-ROM Drive, or Tape Drive WARNING To take care to avoid electric shoc k and harm to your eyes by laser light from a CD-ROM drive, do not open the CD-ROM drive enclosure.
English 31 2 How to Install Accessories In Your PC Installing Mass Storage Devices T o Insta ll a Drive: Step 4: Remove the cover plate. Step 6: Slide the drive into the shelf. Step 7: Connect the power and data cables. Step 8: Secure the device in position.
2 How to Install Accessories In Your PC Installing A ccessory Boards 32 Englis h Installing Accessory Boards CAUTION Static electricity can damage electr onic components.
English 33 2 How to Install Accessories In Your PC Installing Acces sory Boards Refer to the documentation supplied with the operating sy stem for details on your operating sy stem’ s capabilities and restr ictions concerning how to configure non-Plug and Play accessory boards.
2 How to Install Accessories In Your PC Installing A ccessory Boards 34 Englis h 6 Align the board’s connector with the slot’s socket. Firmly press the board into the socket. Ensure that t he board’s connector engages completely with the socket and does not touch components on other boards.
English 35 2 How to Install Accessories In Your PC Installing an OverDrive Processor Installing an OverDrive Processor Y ou can inst all an Intel OverDrive TM processor in your PC. Contact your authorized reseller for more details about the availability of t he Intel OverDrive processor for your PC.
2 How to Install Accessories In Your PC Installing a n OverDriv e Processor 36 Englis h 6 To install the new processor: a Locate the corner markers: • on the processor—a dot or notch (“broken” corner) • on the processor socket—a dot.
3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC..
3 Troubleshooting Your PC Solving Problems 38 Englis h Solving Problems This chapter can help you solve most problems you might have with your PC. If you are unable to solve your problem after followi ng the advice in this chapter , refer to "Hewlett Packard Support and Information Services", on page 61.
English 39 3 Troubleshooting You r PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start properly when you turn it on, and you experience one of the following symptoms: • Your PC’s display is blank and there are no error messages.
3 Troubleshooting Your PC If Your PC Does Not Start Properly 40 Englis h Check Internal Items If the PC still does not start properly , follow this procedure to check the internal items: 1 Turn off the display, the computer, and all ext ernal devices.
English 41 3 Troubleshooting You r PC If Your PC Does Not Start Properly If You Cannot Start Your PC from a Modem If you are running W indows 95 and you have chosen the option to start your PC from a modem, and this optio n does not work, then you need to change the IRQ setting in the HP Setup program.
3 Troubleshooting Your PC If Your PC Does Not Start Properly 42 Englis h Clearing the PC’s Configuration Memory If the PC then starts, but POST still persists in reporting an error , clear the current configuration memory values and reinstall the built-in default values: 1 Turn off the PC, disconnect the power and cables, and remove the cover.
English 43 3 Troubleshooting You r PC If You Cann ot Turn Off Your PC If You Cannot Turn Off Your PC Use this section if you cannot turn off your PC, the power indication light is red, and you hear a “buzz ing” sound. • Check if your PC is locked, whereby “power-off” is not allowed.
3 Troubleshooting Your PC If Your PC Has a Ha rdware Problem 44 Englis h If Nothing is Displayed on the Screen If nothing is displayed on the screen, but the PC starts a nd the keyboard, disk drives, and other peripheral devices seem to operate properly: • Make sure that the display is plugged in and switched ON.
English 45 3 Troubleshooting You r PC If Your PC Has a Hardware Problem If Your Keyboard Does Not Work • Ensure that the keyboard is correctly connected. • If you turn on your PC, the operating system boots, the keyboard is correctly connected, but your keyboard is still not avail able, the power-on password may be set to “keyboard locked”.
3 Troubleshooting Your PC If Your PC Has a Ha rdware Problem 46 Englis h If Your Printer Does Not Work • Make sure the printer’s power switch is ON. • Verify that the power cord is plugged into the power outlet and the printer. • Verify that you have the correc t cable for the printer.
English 47 3 Troubleshooting You r PC If Your PC Has a Hardware Problem If the Flexible Disk Drive Does Not Work • Ensure you are using a formatted diskette and it is inserted correctly. • Check you are using a diskette that is the right density. • Check that your flexible disk drive is corr ectly configured in the Setup Configurat ion menu.
3 Troubleshooting Your PC If Your PC Has a Ha rdware Problem 48 Englis h If the Hard Disk Does Not Work • Check that the disk power and data cables are corr ectly connected (refer to "Which Connectors to Use", on page 26).
English 49 3 Troubleshooting You r PC If Your PC Has a Hardware Problem If the CD-ROM Drive Has a Problem WARNING Be sure to disconnect the power cord a nd any telecommunication cables from your co mputer before you remove the cover to check the cable connections or jumper sett ings.
3 Troubleshooting Your PC If Your PC Has a Ha rdware Problem 50 Englis h If an Accessory Board Does Not Work Carry out the following checks: • Ensure the board has been firmly installed in the accessory board slot. • Check that the accessory board has been correctly configured with the ISA Configuration Utility if necessary.
English 51 3 Troubleshooting You r PC If Your PC Has a Software Proble m If Your PC Has a Software Problem If You Have Forgotten Your Password ❒ If you forget the User Password, but not the Administrator password, carry out the followi ng procedure: 1 Switch off the PC.
3 Troubleshooting Your PC If You Have a Network Pro blem 52 Englis h If Your Application Software Does Not Work If the PC reports the sy stem is OK and the indicator light over the power switch is illuminated, but some software won’t run: • Refer to the operating system and applicat ion software manuals.
English 53 3 Troubleshooting You r PC If Your PC Has an Audio Problem If Your PC Has an Audio Problem No Sound When Running Any Applicati ons First, check that the output volume is not set to zero.
3 Troubleshooting Your PC If Your PC Has an Audio Proble m 54 Englis h Humming Noise If the power grounding of your audio components is inadequate, a humming noise may be generated.
English 55 3 Troubleshooting You r PC Changing the Ba ttery Changing the Battery WARNING There is a danger of explosion if the ba ttery is incorrectly installed. For your safety, never attemp t to recharge, disassemble, or burn the old battery. Replace t he battery only with the same or equivalent t ype recommended by the manuf acturer.
3 Troubleshooting Your PC Changing the B attery 56 Englis h External Battery Y ou can also install an external battery in the PC (HP part number 1420- 0513), which you can order from your authorized reseller .
English 57 3 Troubleshooting You r PC Technical Information Technical Information System Board Switches Switch Switch function 1-4, 7-8 Processor speed, see n ext table 5 Password: Open = en abled (d .
3 Troubleshooting Your PC Technical Informatio n 58 Englis h Power Consumption All measurements are in watts (rms). NOTE When the PC is turned off with the power button on the front panel, the power consumption falls below 5 Watts, but is not zer o. The special on/off method used by this PC considerably extends the lifetime of the power supply.
English 59 3 Troubleshooting You r PC Technical Information IRQs, DMAs, and I/O Addresses Used by Your PC IRQs used b y PC The IRQ, DMA, and I/O address mapping s shown here are for a PC with a basic configuratio n. The resources used b y your PC may vary, depend ing up on which accessory boards are bund led with the PC.
3 Troubleshooting Your PC HP Setup Program 60 Englis h Integrated Video Graphic Information The integrated video graphic chip is manufactured by S3 Inc.
4 Hewlett Packard Support and Information Services.
4 Hewlett Packard Support and Information Services Introduction 62 Englis h Introduction Hewlett Packard computers are engineered for quality and reliability to give you many years of trouble-fr ee service.
English 63 4 Hewlett Packard Support and Information Services Your HP Authorize d Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP V ectra equipment and are familiar with its confi guration and environment.
4 Hewlett Packard Support and Information Services HP Support Assi stant CD-ROM 64 Englis h HP Support Assistant CD-ROM HP Support Assistant is a yearly subscription service on two CD-ROMs: one for software; and another one for support documentation. The software CD-ROM is updated monthly and contains the latest HP drivers and utilities.
English 65 4 Hewlett Packard Support and Information Services Hewlett-Packard Info rmation Servi ces Hewlett-Packard Information Services Hewlett Packard Electronic Information Services ar e available 24 hours per day , 7 day s per week, ensuring that the most up-to-date information is alway s availa ble.
4 Hewlett Packard Support and Information Services Hewlett-Packard Infor mation Services 66 Englis h HP Forum on America Online The HP Forum on America Online is an electronic information a nd communication service which can be accessed vi a modem. T o access the HP Forum: • select Keyword Search from the menu, • type HP , • press .
English 67 4 Hewlett Packard Support and Information Services Hewlett-Packard Info rmation Servi ces HP BBS Library The HP electronic bulletin board libra ry service contains the latest versions of drivers, BIOS, and utilities, which you can download to your PC using a modem.
4 Hewlett Packard Support and Information Services Hewlett-Packard Infor mation Services 68 Englis h HP FAXback on Demand—HP FIRST HP FIRST is a service where you can selec t documents, support and technical information, data sheets and pre-sales information, which ar e then faxed to you.
English 69 4 Hewlett Packard Support and Information Services Hewlett-Packard Info rmation Servi ces Ordering Drivers and BIOS on Diskette Y ou can order diskettes fr om HP , with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by ma il.
4 Hewlett Packard Support and Information Services HP Support Services 70 Englis h HP Support Services Hewlett-Packard provides a three year hardware warranty which includes on-site service during the first year after purchase, and a return service during the second and third years after purc hase.
English 71 4 Hewlett Packard Support and Information Services Hewlett-Packard Tele phone Suppo rt Hewlett-Packard Telephone Support HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to Friday , 7:00 am to 6:00 pm Mountain time.
4 Hewlett Packard Support and Information Services Lifelin e Telepho ne Support 72 Englis h Please have the following information ready when you call so that your enquiry can be dealt with quickly: .
English 73 4 Hewlett Packard Support and Information Services HP Network Phon e-in Support S ervice (NPS) HP Network Phone-in Support Service (NPS) The HP Network Phone-in Support Service (NPS) provides fast access to HP experts in networked Multivendor environments.
4 Hewlett Packard Support and Information Services Summary 74 Englis h Summary The table below summarizes the services and support avail able from HP or authorized resellers.
English 75 4 Hewlett Packard Support and Information Services Hewlett-Packard Marketin g Headquarters Hewlett-Packard Marketing Headquarters Should you wish to contact Hewlett-Packard, c heck your local telephone directory for the HP Sales and Service Office near you.
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters 76 Englis h.
Englis h 77 Glossary 100Base-T Refers to the 100 Mbit/s network technology over catego ry 5 UTP (Unshielded twisted pair) cable that is compatible with the proposed IEEE 802.3 standard. This technology, which takes the CSMA/CD protocol to 100 MB its/s operation, is also referred to as 802.
78 English Glossary Double buffering The process of using two frame buffers for sm ooth animation. Graphical contents of one frame buffer are displayed while updates occur on the other buffer. When the updates are complete, the buffers are switched. Only complete images are displayed, and the process of drawing is not shown.
Glossary English 79 3-D viewing pipeline, fo r instance, an object is defined by the a pplication developer in model coordinates; these are mapped to world coordinates, the world coordinates are mapped to normalized device coordi nates (NDCs); the NDCs are mapped to device coordinates; and the final picture is displayed.
80 English Glossary ROM Read-Only Memory. Computer memory used to store parts of the computer’s operating system permanently. ROM chips can contain instructions and data. SCAM SCSI Configured Automatically. A protocol which automaticall y assigns device IDs to SCSI devices which support SCAM.
81 Numerics 100BaseT defined, 77 100VG-AnyLAN defined, 77 A accessories installing, 15–?? accessory board installing, 32 problems, 50 Accessory boards, configuring in Win- dows 3.
82 Index Installing memory, 19 Interrupt Request Channels used by the PC, 59 J jumper location, 57 K keyboard connecting, 3 keyboard, problems, 45 L LAN defined, 78 LINE IN jack location of connector,.
Regulatory Information and Warranty.
français 84 français Regulatory Information DECLARA TION OF CONFORMITY according to ISO/IEC Guide 22 and EN 450 14 Manufacturer’s Name: HEWLETT -P ACKARD Manufacturer’s Address: 5 A venue ra ymo.
français français 85 FCC (for USA only) Federal Communications Commission Radio Frequency Interference Statement W arning : This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
français 86 français Notice for the United Kingdom The HP V ectra PC is approved under approval number NS/G /1234/J/100003 for indirect connection to Public T elecommunica tion Sy stems within the Un ited Kingdom.
français français 87 HP Hardware Warranty Important: This is your hard ware product warranty st atement. Please, read it carefully. W arra nty terms may be different in your country. If so, your Authorized HP Deale r or Hewlett-Packard Sales and Service Office can give you details.
français 88 français HP products extern al to the sy stem processor unit–s uch as external storage su bsy stem s, display s, printers, and other peripherals–are covered b y the applicable warranties for those product s; HP software is covered by the HP Software Product Limit ed W arran ty .
français HP Software Product License Ag reement and Software & Pro duct Limited Warranty français 89 HP Software Product License Agreement and Software & Product Limited Warranty Y our HP V ectra PC con tains preinstalled software program s.
HP Software Product Lice nse Agreemen t and Software & Product Limited Warra nty français 90 français 94304 U.S.A. Rights for non-DOD U.S. Government Departments and Agencies are as set forth in F AR 52.
Your HP Vectra PC Physical Characteristics Characteristic Description Weight (exc luding displ ay and keyboar d) 15 kg (3 3 pounds) Dimensions Width: 21 cm (8.
Part Number Printed in 50% D4570-90001 USA 12/96 Paper not bleached with chlorine.
Ein wichtiger Punkt beim Kauf des Geräts HP (Hewlett-Packard) VL 5/xxx (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie HP (Hewlett-Packard) VL 5/xxx noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für HP (Hewlett-Packard) VL 5/xxx - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von HP (Hewlett-Packard) VL 5/xxx reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über HP (Hewlett-Packard) VL 5/xxx erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon HP (Hewlett-Packard) VL 5/xxx besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von HP (Hewlett-Packard) VL 5/xxx verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit HP (Hewlett-Packard) VL 5/xxx. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei HP (Hewlett-Packard) VL 5/xxx gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
