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HP Compaq Business PC Maintenance and Service Guide Elite 8300 Series Convertible Minitower Elite 8300 Series Microtower Elite 8300 Series Small Form Factor Elite 8300 Series Ultra-Slim Desktop.
© Copyright 2012 Hew lett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademar ks of Microsoft Corporation in the U nited States and/or other countries.
About This Book WARNING! Text set off in this manner indi cates that failure to follow di rections could result in bodily harm or l oss of life . CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to eq uipment or loss of informa tion.
iv About This Book.
Table of contents 1 Produc t Feature s ............ ............ .............. ........... ............... ............ ............... ........... ..... ............ ........... .......... 1 Standar d Configu ration Fe atures ........... ...........
Recovering the Configuration Settin gs . ............ .......... ......... .......... ........... ......... .......... ......... ........ ...... 30 4 Illus trated pa rts cata log ...... ............ ................ ............ ................ .....
General Cleaning Safety Precautions ................. ........... ........... .............. ............ ........... .... 69 Cleanin g the Comp uter Case .................. ...................... ......................... ...................... .....
Rear Chassis Fan ................ ............ ............ ............... ............. ............ ............... ............ ... ............... 109 Fan sink ............. .......... .......... .......... .............. .......... .......... ..
Front Bezel Se curity . ................ ............. .............. ................ ............... .............. ................ . .... ........... 166 Bezel Blanks ............ ........ ........... ......... ........ ......... ........... .....
Optic al Drive ... ........... ............. ........... ............. .......... ............ ............. .......... ............ ..... ................... . 219 Removi ng the Optical Driv e .......... .............. .............. ........... ....
Contacting Customer Support ......... .......... ....... ......... .......... ....... ......... ....... .......... ......... ....... ..... ....... 291 11 POST Error Messages ............. ........ ......... ............ ........ ......... .......... .
Appendix D Power C ord Set Require ments .. ............. ......... ............. ............. ......... ............. ........... .... ......... 330 General Requirements ............... .......... ............ .......... ......... ............. ....
1 Product Features Standard Configuration Features Features may vary de pending on the mode l. For a complete listing of the hardware an d software installed in the computer , run the diagnostic utility (include d on some comput er models only).
Figure 1 -3 Small Form Factor C onfiguration NOTE: The Small Form Factor compute r can also be used in a tower orie ntation. For more information, see Using the Small Form Factor Compu ter in a Tower Orientation on page 206 in this guide.
Convertible Minitower (CMT) Front Panel Components Drive configuration ma y vary by model. Some models have a b ezel blank covering one or more drive bays. Figure 1 -5 Front Panel Componen ts Table 1-1 Fron t Panel Compon ents 1 5.25-inch Optical Drives 5 Microphone/Headphone Connector 2 5.
Microtower (MT) Front Panel Components Drive configuration ma y vary by model. Some models have a b ezel blank covering one or more drive bays. Table 1-2 Fron t Panel Compon ents 1 5.
Small Form Factor (SFF) Front Panel Components Drive configuration ma y vary by model. Some models have a b ezel blank covering one or more drive bays. Figure 1 -6 Front Panel Componen ts Table 1-3 Fron t Panel Compon ents 1 5.25-inch Optical Drive 5 Microphone/Headphone Connector 2 Dual-State Power Button 6 3.
Ultra-Slim Desktop (USDT) Front Panel Components Drive configuration ma y vary by model. Some mode ls have a bezel blank covering the optical drive bay.
Convertible Minitower (CMT) Rear Panel Components Figure 1 -8 Rear Panel Components Table 1-5 Rear Panel Comp onents 1 Power Cord Conn ector 7 Line-Out Connector for power ed audio devices (green) 2 P.
Microtower (MT) Rear Panel Components Figure 1 -9 Rear Panel Components Table 1-6 Rear Panel Comp onents 1 Power Cord Connector 6 Line-Out Con nector for powered audio devices (green) 2 Line-In Audio .
Small Form Factor (SFF) Rear Panel Components Figure 1 -10 Rear Panel Components 1 RJ-45 Network Connector 7 DisplayPort Monitor Connector 2 Serial Connector 8 VGA Monitor Connector 3 PS/2 Mouse Connector (green) 9 PS/2 Keyboard Connector (purple) 4 Power Cord Connector 10 Line-Out Con nector for powered audio devices (green) 5 USB 2.
Ultra-Slim Desktop (USDT) Rear Panel Components Figure 1 -11 Rear Panel Components Table 1-7 Rear Panel Comp onents 1 Line-Out Connector for powere d audio devices ( green) 6 VGA Monitor Connector 2 DisplayPort Monitor Connectors 7 Power Cord Connector 3 USB 3.
Serial Number Location Each compu ter has a unique serial number and a p roduct ID number that are located o n the top cover of the computer. Keep these numbers av ailabl e for use when contacting customer service for assistance.
Figure 1 -14 Small Form Factor Serial Number and Product ID L ocation Figure 1 -15 Ultra-Slim Desktop (USDT) Serial Nu mber and Product ID Location 12 Chapter 1 Product Features.
2 Activating and Customizing the Software NOTE: This chapter pr ovides informatio n for both Windows 7 an d Windows 8. Activating and customizing the software in Windows 7 If your computer w as not shipped with a Wind ows® operating system, so me por tions of this documentation do not ap ply.
Downloading Windows 7 updates Microsoft may release updates to the operating system . To help keep the comp uter running optimally, HP recommends checking for the late st updates du ring the initial insta llation and periodical ly throughout the life of the comp uter.
CAUTION: After the activation process ha s begun, DO NOT TURN OFF THE CO MPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the comp uter during the activa tion process may damage the software tha t runs the computer o r prevent its prop er installation.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configurat ion, including settings for processor, graphics, memory, audio, stora ge, communications, and input devices.
● Solve system configura tion errors detect ed but not automa tically fixed during th e Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a sp ecified ATA hard drive (when su pported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-2 Computer Setup— File Option Description System Information List.
Computer Setup—Storage NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices.
Table 3-3 Compu ter Setup—Storage (continued) Storage Options eSATA Port Allows you to set a SATA port as an eSATA port fo r use with an external drive. Default is enabled. This setting affects only the port with the black con nector, labeled as eSATA on the system board.
Table 3-3 Compu ter Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard dr ives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at leas t one drive capable of pe rforming the DPS self-tests is attached to the system.
Computer Setup—Security NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-4 Com puter Setup—Securi ty Option Description Setup Password Allows you to set and enable a setup (a dministrator) password.
Table 3-4 Com puter Setup—Securi ty (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Availa ble) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: You must disable AMT before trying to hide the network controller.
Table 3-4 Com puter Setup—Securi ty (continued) Master Boot Record Security Enables/disables Master B oot Record (MBR) security. The MBR contains information neede d to successf ully boot from a disk and to access the data stored on the disk.
Table 3-4 Com puter Setup—Securi ty (continued) System Security (these options are hardware dependent) Data Execution Prevention (enable/ disable) - Helps prevent oper ating system security breaches. Default is enabled. SVM CPU Virtualization (enable/disable).
Table 3-4 Com puter Setup—Securi ty (continued) DriveLock Sec urity Allows you to assign or modify a master or us er password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords du ring POST.
Computer Setup—Power NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management ● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the processors power consumption when the processor is idle.
Computer Setup—Advanced NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-6 Com puter Setup—Adva nced (for advanced use rs) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Ev ery x Days).
Table 3-6 Com puter Setup—Adva nced (for advanced users) (co ntinued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy de vices. Select the Legacy device's IRQ, DMA, and I/O Range.
Table 3-6 Com puter Setup—Adva nced (for advanced users) (co ntinued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or prima ry VGA controller. AMT Config uration Allows you to set: ● AMT (enable/disable).
4 Illustrated parts catalog This chapter provides spare part information for all cha ssis. Convertible minitower (CMT) chassis spare parts Computer system components Convertible minitower (CMT) chassi.
Item Description Spare part number (1) Access panel 646819-001 (2) Front bezel For use in 8300 models 689380-001 For use in 8380 models 689381-001 Bezel blank (5.
Cables Item Description Spare part number (1) Power switch/LED assembly 646820-001 (2) SATA optical drive powe r cable 646832-001 (3) Front I/O assembly 646821-001 (4) SATA hard drive power cable 646831-001 SATA cable , 18 inch, 1 straight end, 1 angled end (no t illustrated) 639958-001 SATA cable , 17.
Misc parts Item Description Spare part number (1) Fan sink (includes replacement thermal material) 643907-001 (2) Chassis fan , (92 mm x 92 mm) 643908-001 (3) Printer port 638817-001 (4) Solenoid lock.
Item Description Spare part number PS2, optical, jack black 537748-001 USB, HP Elite 674318-001 Washable 619580-001 Wireless, HP Elite 674317-001 USB, optical, jack black 537749-001 eSATA port assembl.
Description Spare part number 128-GB Solid-state Drive (SSD), SATA 2.0 665961-001 120-GB Solid-state Drive (SSD), SATA 2.0 661841-001 20-GB Solid-state Drive ( SSD), SATA 683305-001 Optical drive Blu-.
Spare part number Description 537748-001 Mouse, PS2, optical, jack black 537749-001 Mouse, USB, optical, jack black 538048-001 HP WLAN 802.11 g/n 1x2 PCIe NIC 570838-001 Bezel black, optical drive, 5.25-inch 581599-001 16X SATA DVD-ROM drive 583345-001 Antenna (WLAN) 583653-001 Bezel blank, 3.
Spare part number Description 642738-001 HP Business Digital Headset 643907-001 Fan sink (includes replacement thermal material) 643908-001 Chassis fan 645330-001 Speaker 645558-001 eSATA port assembly, PCI card 646809-001 160-GB Solid-state drive, SATA 3.
Spare part number Description 689381-001 Front bezel for use in 8380 models 691935-001 Intel Pentium G640 (2.8-GHz, 3-MB L3 cache) 691936-001 Intel Pentium G870 (3.
Microtower (MT) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel For use in all countries and regions except C hina 689377-001 For use in China 689378-001 Bezel blank (optical drive; not illustrated) 570838-001 Bezel blank (3.
Item Description Spare part number 320W, standard 613765-001 (4) System board (includes replacement thermal material) For use in models without Windows 8 657094-001 For use in models with Windows 8 St.
Cables Item Description Spare part number (1) Front I/O assembly 646827-001 (2) SATA optical drive powe r cable 646834-001 (3) SATA hard drive power cable 646833-001 (4) Power switch/LED assembly 646828-001 (5) SATA cable , 18 inch, 1 straight end, 1 angled end 639958-001 (6) SATA cable , 17.
Item Description Spare part number Adapter, DisplayPort to HDMI 617450-001 DisplayPort cable 487562-001 Misc parts Item Description Spare part number (1) Heat sink (includes replacemen t thermal mater.
Item Description Spare part number Serial port, PCI card (not illustrated) 638815-001 2.5-in drive adapter (not illustrated) 586721-001 Grommet, hard drive isolation , blue (not illustrated) 594220-00.
Description Spare part number 1-TB, 7200-rpm 636930-001 500-GB, 7200-rpm 636929-001 250-GB, 7200-rpm 636927-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 180-GB Solid-state Drive (SSD), SATA 6.0 696622-001 160-GB Solid-state Drive (SSD), SATA 3.
Spare part number Description 463023-001 DMS-59 to dual VGA cable 484156-001 Adapter, DisplayPort to DVI 487562-001 DisplayPort cable 508987-001 Clam p lock, includes univers al cable (plate not inclu.
Spare part number Description 637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 638629-001 Intel Core i3 2120 (3.3-GH z, 3-MB L3 cache) 638815-001 Serial port PCI car d 638816-001 Hood senso.
Spare part number Description 680020-001 256-GB Solid-sta te drive, self-encrypting (SED), SATA 6.0 680653-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 682411-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 683305-001 20-GB Solid-state drive, SATA 687943-001 Intel Core i5 3470 (3.
Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 687950-001 Bezel blank (5.25-inch, optical drive; not illustrated) 570838-001 Bezel blank (3.
Item Description Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material; not illustrated ) Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache) 688164-001 Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache) 688162-001 Intel Core i5 3470 (3.
Cables Item Description Spare part number (1) Front I/O and power switch assembly 636926-001 (2) SATA cable , 19.5 inch, 2 straight ends 638813-001 (3) SATA drive power cable 636923-001 SATA cable , 25.
Misc parts Item Description Spare part number (1) Chassis fan 645327-001 (2) Fan duct (not illustrated) 636921-001 (3) Heat sink (includes replacemen t thermal material) 645326-001 (4) Speaker 636925-.
Item Description Spare part number (8) Clamp lock , includes universal cable (plate not included; not illustrated ) 508 987-001 Rubber foot 583654-001 Chassis stand 587451-001 Serial port, PCI card (not illustrated) 638815-001 2.
Drives Description Spare part number Hard drive 1-TB, 7200-rpm 636930-001 500-GB, 7200-rpm 636929-001 320-GB, 7200-rpm 639135-001 250-GB, 7200-rpm 636927-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 180-GB Solid-state Drive (SSD), SATA 6.
Sequential part number listi ng Spare part number Description 370708-001 Foot kit 397117-001 Hard dr ive conversion bracket 463023-001 DMS-59 to dual VGA cable 484156-001 Adapter, DisplayPort to DVI 4.
Spare part number Description 636921-001 Fan du ct 636922-001 Chassis fan 636923-001 SATA power cable 636925-001 Speaker 636926-001 Front I/O cable and pow er switch assembly 636927-001 250-GB, 7200- .
Spare part number Description 671613-001 Memory module, 4-GB, PC3 -12800,-CL11 674314-xx1 Keyboard, wireless for use in models without Windows 8 674317-001 Mouse, wireless, H P Elite 674318-001 Mouse, USB, HP Elite 680020-001 256-GB Solid-sta te drive, self-encrypting (SED), SATA 6.
Ultra-Slim Desktop (USDT) chassis spare parts Computer major components Item Description Sp are part number (1) Access panel 689382-001 AC adapter 180W, 90% efficient 682320-001 180W, standard 613766-.
Item Description Sp are part number For use in models with DisplayP ort 1.2 support without Windows 8 711787-001 For use in models with DisplayPor t 1.
Misc parts Item Description Spare part number (1) Heat sink for use with the process or (includes replacement thermal material) 587456-001 (2) Heat sink for use with the discrete grap hics card (inclu.
Item Description Spare part number (4) Card reader 592685-001 (5) Speaker 689384-001 (6) Front I/O panel 587458- 001 (7) Rear port cover 646818-001 (8) Chassis fan, front 689376-001 (9) Clamp lock , i.
Drives Description Spare part number Hard drive 500-GB, 7200-rpm, 2.5-inch, self-encrypting (SED) 696442-001 500-GB, 7200-rpm, 2.5-inch 686217-001 320-GB, 7200-rpm, 2.5-inch, self-encrypting (SED) 634824-001 320-GB, 7200-rpm, 2.5-inch 639135-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.
Spare part number Description 537749-001 Mouse, USB, optical, jack bla ck 587456-001 Heat sink for use with the pr ocessor (includes thermal material) 587458-001 Front I/O assembly 592685-001 Card rea.
Spare part number Description 674314-xx1 Keyboard, wireless 674317-001 Mouse, wireless, H P Elite 674318-001 Mouse, USB, HP Elite 680020-001 256-GB Solid-sta te drive, self-encrypting (SED), SATA 6.0 682320-001 AC adapter, 180W, 90% efficient 682321-001 AC adapter , 135W, standard 683306-001 24-GB Solid- state drive 686217-001 500-GB, 7200- rpm, 2.
Spare part number Description 711787-501 System board w ith DisplayPort 1.2 support for use in models with Windows 8 Standard 711787-601 System board w ith DisplayPort 1.
5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation This chapter provides general service information for the computer. Ad herence to th e procedures and precautions described in this chapter is esse ntial for proper service.
Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V 21,000 V These are then multi-packaged inside p lastic tubes, trays, or Styrofoam.
Grounding the Work Area To prevent sta tic damage at the work area, us e the following precautions : ● Cover the work surface with appr oved static-dissipa tive material. Provide a wrist strap connected to the work surface and properly grou nded tools and equ ipment.
Operating Guidelines To prevent ov erheating and to help p rolong the life of the computer: ● Keep the computer away from excessive mo isture , dire ct sunlight, and extremes of heat a nd cold. ● Operate the computer on a sturdy, level surfac e. Leave a 10.
To clean the co mputer case, follow th e procedures described below: ● To remove light sta ins or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liq uid diluted with water. Rinse we ll by wiping it with a cloth or swab dampen ed with clear water.
Cleaning the Mouse Before cleanin g the mouse, ensure that the power to the compu ter is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the ho using. Pull out any debris from th e ball socket and wipe the ball with a clean, dry cloth befo re reassembly.
Cables and Connectors Most cables used throu ghout the unit are flat, fl exible cables. Th ese cables must be handled with care to avoid damage. Apply onl y the tension required to sea t or unseat the cables during insertion or removal from the conne ctor.
SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.
● Some flat ribbon cables come prefolded . Neve r change the folds on the se cables. ● Do not bend an y cable sharply. A sharp bend can br eak the interna l wires. ● Never bend a SATA data cable ti ghter than a 30 mm (1 .18 in) radius. ● Never crease a SATA data cable.
6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly.
Access Panel Description Spare part num ber Access panel 646819-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ) 2. Lay the computer down on its large base for greater stability. 3. Lift up on the a ccess panel hand le (1) then lift the access panel off the computer (2) .
Front Bezel Description Spare part num ber Front bezel for use in 8300 models 689380-001 Front bezel for use in 8380 models 689381-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the computer access pa nel ( Access Panel on page 76 ).
Front Bezel Security The front bezel can be lock ed in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the computer access pa nel ( Access Panel on page 76 ).
6. Install the screw through the inte rior of the front of the chassis into the fro nt bezel. The screw hole is located on the left edge of the chassis next to the top hard drive bay. Figure 6-4 Installing the Front Bezel Security Screw 7. Replace the access pane l.
Bezel Blanks Description Spare part num ber 3.5-inch beze l blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the computer access pa nel ( Access Panel on page 76 ).
System Board Connections Refer to the following illustration and tabl e to identify the sys tem board connectors. Figure 6 -6 System Board Connections Table 6-1 System Board Conne ctions No.
Table 6-1 System Board Connections (continue d) No. System Board Connec tor Sy stem Board Labe l Color Component 16 USB MEDIA black USB Device, such as a Media Card Reader 17 USB MEDIA2 black USB Device, such as a Media Card Reader 18 SATA 2.0 SATA2 white 3rd Hard Drive, or 1st Optical Drive if no 3rd Hard Drive 19 SATA 3.
For proper system op eration, the DDR3-SDRAM DIMMs must be: ● industry-standard 240-pin ● unbuffered non-ECC PC3-12800 DDR3-1600 MHz-comp liant ● 1.
Installing DIMMs CAUTION: You must disconnect the power cord an d wa it approximately 30 second s for the power to drain before a dding or removing memory module s. Re gardless of the p ower-on state, voltage is always supplied to the memory modules as long as th e computer is plug ged into an active AC outlet.
4. Push the module down in to the socket, ensuring th at the module is fully inserted and properly seated. Make su re the latches are in the clo sed position (3). 5. Repeat steps 3 and 4 to insta ll any additional module s. 6. Replace the computer access p anel.
4. Press straight d own on the two green thum b tabs inside the ch assis (1) and rotate the expansion card retention latch up (2) . Figure 6-8 Opening th e Expansion Slot Reta iner 5. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card.
b. If you are removing a standard PCI card or PC I Express x1 card, hold the card at each end and carefully rock it back a nd forth until th e connectors pul l free from the socket. Lift th e card straight up to remove it . Be sure not to scrape the card against other com ponents.
7. If you are not installi ng a new expansion card , in stall an expa nsion slot cover to close the open slot. CAUTION: After remo ving an expansion card, you must replac e it with a new card or expansion slot cover for proper coolin g of internal components during op eration.
Drives Description Spare part num ber 16X SATA DVD±RW drive 660408-001 16X SATA DVD-ROM drive 58159 9-001 Blu-ray BD-RW SuperMulti DL Drive 656792-001 1 TB, 7200 rpm SATA hard drive 636930-001 500 GB, 7200 rpm, 2.
Drive Positions Figure 6 -13 Drive Positions (Minitower Configuration Shown) Table 6-2 Drive Positions 1 Three 5.25-inch drive bays for optional drive s (optical drives and media card reader shown) 2 Three 3.5-inch internal har d drive bays NOTE: The drive configuration on your computer may be di fferent than the drive configuration shown above.
Removing a Drive fr om a Drive Bay CAUTION: All removable media should be taken out of a drive before removin g the drive from the computer. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the computer access pa nel ( Access Panel on page 76 ).
5. Remove the drive fr om the drive bay as follows: ● To remove a 5.25-i nch drive in the deskto p configuration, press down on the yellow drivelock mechanism (1) and slide the drive from the drive bay (2) . CAUTION: When the yellow drivelock is p ressed, a ll the 5.
● To remove a 5.25-i nch drive in the mini tower co nfiguration, pull up on the green drivelock mechanism (1) for that specific drive and s lide th e drive from the drive bay (2) .
● To remove a hard drive from the upper in te rnal hard drive bay, remove the screw on the side of the bay that secure s the drive in place (1) , then slide the drive out of the bay (2) .
Installing Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive mu st be conn ected to the dark blue SATA co nnector on the system board labeled SATA0. If you are addi ng a second hard drive, connect it to the light blue SATA1 connector.
replacing th e primary hard drive, yo u must remo ve the four silver an d blue 6-32 isolation mounting guide scre ws from the old hard drive a nd install them in the new hard drive. Figure 6 -19 Extra Guide Screw Locations No. Guide Screw Device 1 Black M3 Metric Screws 5.
Installing a 5.25-inch Dr ive into a Drive Bay 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the computer access pa nel ( Access Panel on page 76 ). 3. Remove the front bezel ( Front Bezel on page 77 ).
6. Install the driv e in the desired dr ive bay by sliding it all the way into th e front of the drive ca ge until it locks (2). The drivelock automatically secures the drive in the bay. CAUTION: T he bottom 5.25-inch d rive bay has a shorter depth th an the upper two bays.
Installing a Hard Drive into an In ternal Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. Before yo u remove the ol d hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
● If you are installing a 2.5-inch hard drive into either of the lower two bays (bays 5 and 6), do the following: ◦ Slide the dr ive into the bay adapter bracket, ensurin g the connecto r on the dri ve is fully inserted into the connector on the adapter bracket.
◦ Install four 6-32 silver and bl ue isolation mounting guide screws in the a dapter bracket (two on each side of the bracket). Figure 6-25 Installing Isolation Mounting Guide Screws in the Adapter .
4. Insert the hard d rive into the bay as follows: CAUTION: Ma ke sure the guide screws line up with the gui de slots in the d rive cage. The use of unnecessary force when installing any drive in to the drive bay may result in damage to the drive.
● If you are installing a ha rd drive into the upper bay (bay 4), sli de the hard drive into the drive bay (1) then secure th e drive in plac e with a standa rd 6-32 screw (2) . Figure 6-28 Installing a Hard Drive into the Uppe r Bay 5. Connect the power ca ble and data cabl e to the rear of the hard drive.
Hood Sensor Description Spare part num ber Hood sensor 638816-001 The hood sensor is located on th e top of the rear chassis pan el. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the computer access pa nel ( Access Panel on page 76 ).
Front I/O, USB Assembly Description Spare part num ber Front I/O and USB assembly 646821-001 The front I/O, USB assembly is mo unted to the front o f the chassis and is re moved by pulling it away from the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ).
5. Remove the Torx T15 screw that secu res t he assembly to the fr ont of the chassis. 6. Rotate the right side of the assembly away fr om the chassis.
Power Switch Assembly Description Spare part num ber Power switch/LED assembly 646820-001 The power switch assembly is mounted to the front of the chassis and removed by pulling it away from the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ).
Speaker Description Spare part num ber Speaker 645330-001 The speaker is mounted to th e inside front of the chassis with two screws. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the computer access pa nel ( Access Panel on page 76 ).
Rear Chassis Fan Description Spare part num ber Rear chassis fan 643908-001 The rear fan is mounted to the rear chassis wall and secured by four Phillips screws. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the computer access pa nel ( Access Panel on page 76 ).
Fan sink Description Spare part num ber Fan sink 643907-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the computer access pa nel ( Access Panel on page 76 ). 3. In the order indi cated, loosen th e four captive Torx screws that secure the fan sink to the system board.
5. Lift the fan sink from the processor (2) . Figure 6-35 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been app lied to the top of the proce ssor.
Processor Description Spare part num ber Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 2130, 3.
6. Carefully lif t the proce ssor from the socket (3) . CAUTION: Do NO T handle the pins in the processor socket. These pins are very fragile a nd handling them co uld cause irreparable damage. Once pins a re damaged it ma y be necessary to replace the system bo ard.
2. Secure the lo cking lever. Figure 6-37 Installing the processor If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 5. 3. If reusing the exist ing heat sink, apply th e thermal grease pro vided in the spares kit t o the top of the processo r.
Power Supply Description Spare part num ber Power supply, 320W, 90% efficient 613764-001 Power supply, 320W 61376 5-001 WARNING! To reduce potential safety i ssues, only the power supply pr ovid ed with the compu ter, a replacement powe r supply provided by HP, or a power su pply purchased as an accessory from HP should be used with the comp uter.
To install the po wer supply, reverse the removal procedure. System Board Description Spare part num ber System board for use in models without Windows 8 (includes replace ment thermal material) 65709.
7. Slide the system board toward the front of the computer so that the connectors loosen from the rear of the chassis , and then lift t he system board out of the computer (2) . Figure 6-39 Removing the system board NOTE: When replacing the system board, you must also c hange the ch assis serial number in the BIOS.
8. To release the drive s from the 5.25 -inch drive ba y, lift the release tab on the green latch drive bracket for the drive (1). While l ifting the rele ase tab, slid e the drive from its drive b ay (2). Repeat this step for each 5.25-inch drive. Figure 6-40 Releasing the 5.
11. Remove the bezel subp anel as described in Bezel Blanks on page 80 . CAUTION: Hold the subpanel straight when y ou pull it away from th e front bezel . Pulling the subpanel away at a n angle could damag e the pins that a lign it within the front beze l.
7. Disconnect all po wer and data cab les from the ba ck of the drives in the 5.25-inch drive bays. 8. To release the drive s from the 5.25 -inch drive bay, press down on the sh ort yellow drivelock as shown (1). While pres sing the drive lock, pull the drives out of th e drive bay (2).
10. Reconnect all power and data cables to the drives in the 5 .25-inch drive bays. 11. Remove the bezel subp anel as described in the Bezel Blanks on page 80 section.
7 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly.
Computer Access Panel Description Spare part num ber Access panel 646825-001 To access internal components, yo u must remove the access panel: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 122 ) 2. Loosen the two captive thu mbscrews (1) that secure the access panel to the computer chassis.
Front Bezel Description Spare part num ber Front bezel 689377-001 Front bezel for use in China 689378-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 122 ) 2. Remove the access pan el ( Computer Access Pane l on page 12 3 ) 3.
Front Bezel Security The front bezel can be lock ed in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage an y security devices that prohibit opening the computer. 2. Remove all removable m edia, such as compact discs o r USB flash drives, from the computer.
8. Install the screw through the inte rior of the front of the chassis into the fro nt bezel. The screw hole is located toward the middle of th e right ed ge of the chassis between the hard drive bay a nd speaker. Figure 7-4 Installing the Front Bezel Security Screw 9.
Bezel Blanks Description Spare part num ber 3.5-inch beze l blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, th ere are bezel blanks coverin g the 3.5-inch and 5.25-in ch drive bays that need to be removed befo re installing a drive.
Memory Description Spare part num ber 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) dual inline memo ry modules (DIMMs).
The system will au tomatically operate i n single channel mode, d ual channel mode, or flex mode, depending on how the DIMMs are i nstalled. ● The system will operate in singl e channel mode if the DIMM so ckets are populated in one channel on ly.
3. Open both latches of the memory module socket (1) , and insert the memory modul e into the socket (2) . Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in o nly one way. Match the notch on the module with the tab on the memory socket.
Description Spare part num ber AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 Intel PRO/1000CT2 NIC, includes bracket 635523-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 The comput.
5. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card. NOTE: Before removing an insta lled expansion card, disconnect any cables that may be attached to the expans ion card.
b. If you are removing a standard PCI card or PC I Express x1 card, hold the card at each end, and carefully rock it back a nd forth until th e connectors pull fre e from the socket. Pull the expansion card straigh t up from the socket t hen away from the inside of the chassis to release it from the chassis frame.
c. If you are removing a PCI Express x16 card, pull the rete ntion arm on the back of the expansion socke t away from the card and ca refully rock the card back and forth until the connectors pull free from the socket.
8. To install a new expansio n card, hold the card just above the expans ion socket on the system board then mo ve the card toward the rear of the chassi s so that the bra cket on the card is aligned with th e open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board.
12. Reconnect the power cord an d turn on the compute r. 13. Lock any security devices that we re disengaged when the access pan el was remove d. 14. Reconfigure the computer, if ne cessary. System Board Connections Refer to the following illustrations and tables to identify the system board conn ectors for your model.
Table 7-1 System Board Connections (continue d) No. System Board Connec tor Sy stem Board Labe l Color Component 14 Hood Lock HLCK black USB Device , such as a Media Card Reader 15 Hood Sensor HSENSE .
Drives Description Spare part num ber 16X SATA DVD±RW drive 660408-001 16X SATA DVD-ROM drive 58159 9-001 Blu-ray BD-RW SuperMulti DL Drive 656792-001 1 TB, 7200 rpm SATA hard drive 636930-001 500 GB, 7200 rpm, 2.
6-32 isolation mounting screws are required fo r a secondary hard drive. All other drives (except the primary hard drive) use M3 metric screws. T he HP-supplied me tri c screws are black and the HP-supplied isolation mountin g screws are silver and b lue.
Drive Positions Figure 7 -15 Drive Positions Table 7-2 Drive Positions 1 Two 5.25-inch drive ba ys for opti onal drives (optical d rives shown) 2 One 3.5-inch drive bay for optional drive (media card reader shown) 3 Secondary 3.5-inch internal hard drive bay for option al hard drive 4 Primary 3.
b. If you are removing a media card reader, disconnect the U SB cable from the syst em board. Figure 7-16 Disconnecting the Media Ca rd Reader USB Cable 5.
Installing a 5.25-inch or 3.5- inch Drive into a Drive Bay 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 122 ) 2. Remove the access pan el ( Computer Access Pane l on page 12 3 ) 3. Remove the front bezel ( Front Bezel on page 124 ) 4.
7. Connect the power and d ata cables to the driv e as indicated in the following illustrations. a. If you are installing an optica l drive, connect the power cable and data cable to the back of the drive.
Removing a Hard Drive from a Drive Bay NOTE: Before you remove th e old hard drive, be sure to back up the data from the o ld hard drive so that you can transfer the data to the new hard drive. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 122 ) 2.
3. Install guide screws on the sides of the drive. If you are installing a 2.5-inch drive, you must install the drive in an adapter bracket. NOTE: The hard drive use s 6-32 isolation mounting guide screws. Four extra g uide screws are installed on the exterio r of the hard drive ba ys.
4. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive sna ps into place. The bottom bay is for the primary hard d rive. The upper bay is for an optional secondary h ard drive. Figure 7-24 Sliding a Hard Drive into the Drive Bay 5.
Front Fan Assembly Description Spare part num ber Front fan assembly 585884-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the access pan el ( Computer Access Pane l on page 12 3 ). 3. Remove the cables from the clip on the top of the fan assembly.
5. Press the lever that secures the assembly to the chassis (1 ) , pivot the assemb ly forward toward the front of the computer (2) , and then lift the assembly stra ight up and out of the comp uter (3) . Figure 7-26 Removing the front fan assembl y To reinstall the front fan, reverse the removal procedu re.
Front I/O Assembly Description Spare part num ber Front I/O assembly 646827-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 123 ). 3. Remove the front bezel ( Front Bezel on page 124 ).
Power Switch/LED Assembly Description Spare part num ber Power switch/LED assembly 646828-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the access pan el ( Computer Access Pane l on page 12 3 ). 3. Remove the front bezel ( Front Bezel on page 124 ).
Heat sink Description Spare part num ber Heat sink 645326-001 WARNING! To reduce risk of pe rsonal injury from hot surface s, allow the inte rnal system components to cool before touch ing. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ).
5. Lift the heat sink from at op the proc essor. When reinstalling the heat sink, ma ke sure that i ts bottom has been cleaned with an alcohol wipe and fresh thermal grease has been app lied to the top of the proce ssor.
Processor Description Spare part num ber Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 2130, 3.
6. Carefully lif t the proce ssor from the socket (3) . CAUTION: Do NO T handle the pins in the processor socket. Thes e pins are very fragile and handling them co uld cause irreparable da mage. Once pins are damaged it may be necessa ry to replace the system bo ard.
To install a new processor: 1. Place the processor in its socket a nd close the retainer. 2. Secure the lo cking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 5. 3. If reusing the exist ing heat sink, apply th e thermal grease pro vided in the spares kit t o the top of the processo r.
Speaker Description Spare part num ber Speaker 645330-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the access pan el ( Computer Access Pane l on page 12 3 ). 3. Remove the front fan assembly ( Front Fan Assembly on page 147 ).
Rear Chassis Fan Description Spare part num ber Rear chassis fan 636922-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the access pan el ( Computer Access Pane l on page 12 3 ). 3. Remove the four silver Phillips screws that secure the f an to the chassis.
5. Lift the fan out of the chassis (2) . Figure 7-33 Removing the rear fan To install the fan asse mbly, reverse the re moval procedure. Be sure to orient the air flow out of the unit.
Power Supply Description Spare part num ber Power supply, 320W, 90% efficient 613764-001 Power supply, 320W 61376 5-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 75 ). 2. Remove the access pan el ( Computer Access Pane l on page 12 3 ).
7. Slide the power supply toward th e front of the computer (2) , rotate toward the fan so the power supply clears the lip on the top of the chas sis, a nd then lift the power supply out o f the chassis (3) . Figure 7-35 Removing the power supply To install the po wer supply, reverse the removal procedure.
System Board Description Spare part num ber System board for use in models without Wi ndows 8 (includes thermal mater ial) 657094-001 System board for use in models with Win dows 8 Sta ndard (includes.
8. Slide the system boa rd toward the front of the co mputer to disengage the I/O panel (1) , lift the rear of the system board up at an angle (2) , and then lift the system board out of the computer (3) .
8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly.
Access Panel Description Spare part num ber Access panel 646815-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 163 ). 2. If the computer is o n a stand, re move the compute r from the stand. 3. Lift up on the a ccess panel hand le (1) then lift the access panel off the computer (2) .
Front Bezel Description Spare part num ber Front bezel 687950-001 5.25-inch bezel blank, optical drive 570838-001 3.5-inch beze l blank 583653-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 163 ). 2. Remove the access pan el ( Access Panel on page 16 4 ).
Front Bezel Security The front bezel can be lock ed in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage an y security devices that prohibit opening the computer. 2. Remove all removable m edia, such as compact discs o r USB flash drives, from the computer.
9. Install the security screw next to the midd le front bezel release tab to secure th e front bezel in place. Figure 8-4 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer wa s on a stand, replace th e stand. 12.
Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch extern al drive bays that need to be removed befo re installing a drive. To remove a bezel blank: 1. Remove the access pan el ( Access Panel on page 16 4 ). 2. Remove the front bezel ( Front Bezel on page 165 ).
Memory Description Spare part num ber 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) dual inline memo ry modules (DIMMs).
The system will au tomatically operate i n single channel mode, d ual channel mode, or flex mode, depending on how the DIMMs are i nstalled. ● The system will operate in singl e channel mode if the DIMM so ckets are populated in one channel on ly.
4. Open both latches of the memory module socket (1) , and insert the memory modul e into the socket (2) . Figure 8-6 Installing a DIMM NOTE: A memory module can be installed in on ly one way. Match the notch on the module with the tab on the memory socket.
Expansion Card Description Spare part num ber nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-00 1 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-00 1 AMD Radeon HD7450 PCIe x16.
4. Release the slot cover rete ntion latch that secure s the PCI slot covers by lifting the green tab on the latch and ro tating the la tch to the open po sition. Figure 8-7 Opening th e Expansion Slot Reta iner 5. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card.
b. If you are removing a standard PCI card or PC I Express x1 card, hold the card at each end, and carefully rock it back a nd forth until th e connectors pull fre e from the socket. Pull the expansion card straigh t up from the socket (1) then away from the in side of the chassis to release it from the chassis frame (2) .
7. If you are not installi ng a new expansion card , in stall an expa nsion slot cover to close the open slot. CAUTION: After remo ving an expansio n card, you must repla ce it with a new card or expansion slot cover for proper coo ling of internal compon ents during operation.
9. Rotate the slot cover re tention latch back in place to secure the expa nsion card. Figure 8-12 Closing the Expansion Slot Retainer 10. Connect external cables to the ins talled card, if needed. Connect internal cables to the system board, if needed.
System Board Connections Refer to the following illustration and table to id entify the system board co nnectors for your model. Figure 8 -13 System Board Connections Table 8-1 System Board Conne ctions No.
Table 8-1 System Board Connections (continue d) No. System Board Connec tor Sy stem Board Labe l Color Component 17 PCI Express x1 X1PCIEXP1 black Expansion Car d 18 PCI Express x16 downsh ifted to a .
Table 8-2 Drive Positions 1 3.5-inch internal hard drive bay 2 3.5-inch drive bay for optional drives (media card reade r shown) 3 5.25-inch drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer m ay be different than the drive configuration shown above.
remove the four silver a nd blue 6-32 isolatio n mounting guide screws fro m the old hard drive and install them in the ne w hard drive. Figure 8 -15 Extra Guide Screw Locations No.
3. Rotate the drive ca ge to its upright p osition. 4. If removing an opti cal drive, disconnect the po wer cable and data cable from the rea r of the optical drive. CAUTION: Whe n removing the cables, pull the tab or connector in stead of the cable itself to avoid damaging the cable.
4. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassi s, under the front beze l. The M3 metric guide screws are bla ck. Refer to Installing and Removing Drives on page 179 for an illustration of the extra M3 metric guide screws location.
9. Connect the power ca ble and data cable to the rear of the optical drive. NOTE: The power cable fo r the optical drive is a t h ree-headed cable that is routed from the system board to the h ard drive, then to the rear of the optical drive. 10. Rotate the drive cage back down to its normal position.
Removing a 3.5-inch Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removin g the drive from the computer. The 3.5-inch drive is loca ted underneath the 5.25 -inch drive. You must remove th e 5.25-inch drive before removing the 3.
3. Press down on the green drive retainer button loca te d on th e left side of the drive to disengage the drive from the drive cage (1) . While p ressing the dr ive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2) .
4. Position the guide screws on the drive into the J-slots in the d rive bay. Then slide the drive toward the fro nt of the comput er until it locks into place. Figure 8-22 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown) 5. Connect the appropria te drive cables: a.
7. Replace the front be zel (if removed) and access panel. 8. If the computer was on a stand, repl ace the stand. 9. Reconnect the p ower cord and turn on the co mputer. 10. Lock any security devices that we re disengaged when the access pan el was remove d.
6. Press down on the green release l atch next to the hard drive (1) . While holding the la tch down, slide the drive forwa rd until it stop s, then lift the drive up and ou t of the bay (2) .
8. Align the guide screws with the slots on the cha ssis drive cage , press the hard drive dow n into the bay, then slide it back until it stops and locks in place. Figure 8-27 Installing the Hard Drive 9. Connect the p ower cable and data cabl e to the back of the ha rd drive.
Fan duct Description Spare part num ber Fan duct 636921-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 163 ). 2. Remove the access pan el ( Access Panel on page 16 4 ).
Front Fan Assembly Description Spare part num ber Front fan 645327-001 The front fan assemb ly is attach ed to the fron t of the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 163 ). 2. Remove the access pan el ( Access Panel on page 16 4 ).
7. Pull the assembly toward the rea r of the unit (2) , and then lift it out of the chassis. Figure 8-30 Removing the front fan To install the fron t fan, reverse the re moval procedure.
Hood Sensor Description Spare part num ber Hood sensor 638816-001 The hood sensor is attached in a slot in the rear of the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 163 ). 2. Remove the access pan el ( Access Panel on page 16 4 ).
Front I/O, Power Switch Assembly Description Spare part num ber Front I/O and power switch assembly 636926-001 The front I/O and po wer switch/LEDs is one as sembly, attached to the front of the ch assis. Push the assembly into the ch assis to remove.
8. Route the cables through the slots beneath the dr ive cage, rota te the asse mbly into the chassis (2) , and then remove the assembly from the co mputer. Figure 8-33 Removing the front I/O, po wer switch/LED assembly screw To install the front I/O an d power switch assembly, reverse the removal proced ure.
Speaker Description Spare part num ber Speaker 636925-001 The speaker is attached to the front of th e chassis under the rotating drive cage. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 163 ). 2. Remove the access pan el ( Access Panel on page 16 4 ).
Heat sink Description Spare part num ber Heat sink 645326-001 The heat sink is secured atop the processor with four cap tive Torx screws. The heat sink doe s not include a fan. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 163 ).
5. Loosen the four captive Torx T15 screws that secure the heat sink to the system board tray. CAUTION: Remo ve heat sink retaining scre ws in diagonally oppo site pairs (a s in an X) to even the downward forces on the proce ssor.
Description Spare part num ber 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache, 65W 665120-001 2120, 3.
8. Carefully lif t the proce ssor from the socket (3) . CAUTION: Do NO T handle the pins in the processor socket. Thes e pins are very fragile and handling them co uld cause irreparable da mage. Once pins are damaged it may be necessa ry to replace the system bo ard.
2. Secure the locking lever. If reusing the existing hea t sink, go to step 3. If using a new heat sink, go to step 6. Figure 8-37 Removing the processor 3. If reusing the ex isting heat sink, clean the bo ttom of the heat sin k with the alcohol p ad provided in the spares kit.
Power Supply Description Spare part num ber Power supply, 90% efficient 613762-001 Power supply, standard 613763-001 WARNING! To reduce potential safety i ssues, only the power supply pr ovid ed with the compu ter, a replacement powe r supply provided by HP, or a power su pply purchased as an accessory from HP should be used with the comp uter.
7. Pull the power supply forward until the posts o n the power supply move forward in the power supply bracket, and th en lift the power supply straigh t up and out of the cha ssis. Figure 8-38 Removing the power supply To install the po wer supply, reverse the removal procedure.
System Board Description Spare part num ber System board (includes thermal material) 657094-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 163 ).
11. Lift up the front of the system board, and then pull the system board forwar d, up, and out of the chassis (2) . Figure 8-39 Removing the system board To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also c hange the ch assis serial number in the BIOS.
Using the Small Form Fact or Computer in a Tower Orientation The Small Form Fa ctor computer can be used in a towe r orientation. T he HP logo plate o n the front bezel is adjustable for either desktop or tower orientation. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 163 ).
9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly.
Access Panel Description Spare part num ber Access panel 689382-001 To access internal components, yo u must remove the access panel: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 207 ). 2. If the computer is on a stand, remove the comp uter from the stand and l ay the computer down.
Front Bezel Description Spare part num ber Front bezel 689383-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 207 ). 2. Remove the computer access pa nel ( Access Panel on page 208 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotate the bezel off the chassis (2) .
Front Bezel Security The front bezel can be lock ed in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage an y security devices that prohibit opening the computer. 2. Remove all removable m edia, such as compact discs o r USB flash drives, from the computer.
9. Install the security screw th rough the middle front be zel release tab and into the chassis to secure the front bezel in place. Figure 9-4 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer wa s on a stand, replace th e stand.
Bezel Blank Description Spare part num ber Bezel blank 593230-001 On some models, there is a bezel bla nk covering the ex ternal drive bay that nee ds to be removed before installing a drive. To remove a bezel blank: 1. Remove the computer access pa nel ( Access Panel on page 208 ).
System Board Connections Refer to the following illustration and tabl e to identify the sys tem board connectors. Figure 9 -6 System Board Connections No.
Memory Description Spare part num ber 8-GB, PC3-12800, SODIMM 689374-001 4-GB, PC3-12800, SODIMM 689373-001 2-GB, PC3-12800, SODIMM 689372-001 The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) small outline dual in line memory modu les (SODIMMs).
Populating SODIMM Sockets There are two SODIMM sockets on the system board, w ith one socket per channel. The sockets are labeled XMM1 and XMM3. The XMM1 socket operat es in memory channel A.
Installing SODIMMs CAUTION: You must disconnect the power cord an d wa it approximately 30 second s for the power to drain before a dding or removing memory module s. Re gardless of the p ower-on state, voltage is always supplied to the memory modules as long as th e computer is plug ged into an active AC outlet.
5. Slide the new SODIMM into the so cket at approxima tely a 30° angle (1) then press the SODIMM down (2) so that the latche s lock it in place. Figure 9-9 Installing a SODIMM NOTE: A memory module can be installed in on ly one way. Match the notch on the module with the tab on the memory socket.
Front Fan Description Spare part num ber Front fan 689376-001 The front fan sits against the fron t on the left side of the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 207 ). 2. Remove the computer access pa nel ( Access Panel on page 208 ).
Optical Drive The Ultra-Slim Desktop uses a sliml i ne Serial ATA (SATA) optical drive. Description Spare part num ber DVD-ROM d rive 608394-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Dr ive.
Preparing the New Optical Drive Before the ne w optical drive can be used, the rele ase latch must be attached . 1. Peel the backing o ff the adhesive on the re lease latch. 2. Without allowing the re lease latch to touch the optical drive, carefully align the holes on th e release latch with the pins on the side of th e optical drive.
Installing the New Optical Drive NOTE: If you are installing an optical drive in a bay th at did not previously ha ve a drive in it, you must remove th e access panel an d the bezel blank covering the opening of the ba y before proceeding. Fo llow the procedures in Access Panel on page 208 and Bezel Blank on page 212 .
Hard Drive Description Spare part num ber 500 GB, 7200 rpm SATA hard drive, 2.5-inch , SED 696442-001 500-GB, 7200-rpm, 2.5-inch 686217-001 320 GB, 7200 rpm SATA hard drive, 2.5-inch , SED 634824-001 320 GB, 7200 rpm SATA hard drive, 2.5- inch 639135-001 256 GB Solid State Drive (SSD), self-encr ypting (SED), 2.
4. Press in the release latch on the left side of th e hard drive carrier (1) then rotate the carrier handle to the rig ht (2) . Figure 9-14 Unlocking the hard drive carrier 5.
6. Remove the four guide screws from the sides of the hard drive carrier. Figure 9-16 Removing the guide screws 7. Lift the hard drive up to th e top of the carrier (1) and slide the drive out of the car rier (2) .
8. Position the hard d rive so that the to p of the ha rd drive is up aga inst the top of the ca rrier (1) so that the circuit board on the bottom of the hard dr ive does not come in contac t wit the tabs on the bottom of the carrier, th en slide the new ha rd drive into the carrie r (2) .
10. To place th e hard drive carrier b ack in the chassis, alig n the guide screw s with the slots on the drive bay, drop the carrier st ra ight down into the drive ba y (1) , and press the hand le on the carrier all the way down (2) so that the drive is proper ly seated and locked in place.
Optical Drive Rail Description Spare part num ber Optical drive rail (green plas tic pie ce on drive) 594219-001 The optical drive ra il sits behind the USB ports on the front o f the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 207 ).
Card Reader Description Spare part num ber Card reader 592685-001 The card reader is secured to the front right corner of the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 207 ). 2. Remove the computer access pa nel ( Access Panel on page 208 ).
9. Pull the reader aw ay from the fron t of the chassis wh ile threading the cable throu gh the slot in the fron t of the ch assis. Figure 9-23 Removing the card reader To install the card rea der, reverse the remov al procedure.
Speaker Description Spare part num ber Speaker 689384-001 The speaker is secu red to the front of the chassis between the fan and the I/O ports. Remove the screws from the outside and then remo ve the speaker from the inside. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 207 ).
Heat sink Description Spare part num ber Heat sink 587456-001 The heat sink is secured by fou r Torx scr ews. It does not ha ve an attached fan. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 207 ). 2. Remove the computer access pa nel ( Access Panel on page 208 ).
5. Lift the heat sink from the system board. Figure 9-26 Removing the heat sink CAUTION: Heat sink retaining screws shou ld be removed in di agonally opposite pairs (as in an X) to even the downward forces on the proce ssor to avoid d amage that could require replacing the system board.
Processor Description Spare part num ber Intel Core i7 processor 3770s, 3.4 GHz, 8-MB L3 cache 689370-001 Intel Core i5 processors 3550s, 3.1 GHz, 6-MB L3 cache 689371-001 3475s, 2.9 GHz, 6-MB L3 cache 695078-001 3470s, 2.9 GHz, 6-MB L3 cache 695077-001 Intel Core i3 processors 2130, 3.
6. Carefully lif t the proce ssor from the socket (3) . CAUTION: Do NO T handle the pins in the processor socket. Thes e pins are very fragile and handling them co uld cause irreparable da mage. Once pins are damaged it may be necessa ry to replace the system bo ard.
2. Secure the lo cking lever. Figure 9-28 Repla cing the processor If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 5. 3. If reusing the ex isting heat sink, clean bottom o f the heat sin k and apply the thermal grease provided in the spares kit to the top of the processor.
WLAN Module Description Spare part num ber Intel Centrino Advanced-N 6205 (802.11 a/b/g/n Wi-Fi wireless adapter) 652165-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 207 ). 2. Remove the computer access pa nel ( Access Panel on page 208 ).
9. Lift the module to a 45 degree angle (3) , and then remove the mod ule from the conn ector by pulling it away at an angle (4) . Figure 9-30 Removing the WLAN module To install the WLAN module , reverse the removal p rocedure. Make sure the an tenna cables are correctly routed.
Hood Sensor Description Spare part num ber Hood sensor 638816-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 207 ). 2. Remove the computer access pa nel ( Access Panel on page 208 ). 3. Remove the optical drive ( Removing the Optical Drive on page 219 ).
Graphics Board Description Spare part num ber AMD Radeon HD 7650A (MXM) 687445-001 CAUTION: Be very careful when removing or replacin g the system board to prevent damaging it. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 207 ).
To install the graph ics board, reve rse the removal pr ocedure. If you need to remove the heat sink from the grap hics board , loosen the four captive Torx screws that secure the heat sink from the graphics board, an d then lift the h eat sink from the graphics bo ard.
System Board Description Spare part num ber System board for use in models without Windows 8 657095-001 System board for use in models with Wind ows 8 Standard 657095-501 System board for use in models with Wind ows 8 Professional 657095-601 System board with DisplayPort 1.
b. Press the tab o n right side of the panel (1) , and then swing the right side of the cage away from the chassis to remove it (2) . Figure 9-35 Removing the I/O panel 12. Remove the three remaining Torx T15 screws (1) that secure the system board to the chassis.
Rear Fan Description Spare part num ber Rear fan 691352-001 The rear fan is secu red to the rear right co rner of the chassis. You must remove the system board before you can remove the rear fan. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 207 ).
10. From the inside of the chassis, slide the f an out from underneath the chassis lip, and th en remove the fan. Figure 9-38 Removing the rear fan To install the rear fan, reverse th e removal procedure.
10. To remove the front antenna, from the inside of the front of the chassis, remove the antenna from the clips bu ilt into the base pa n. Figure 9-39 Removing the front ante nna – inside 11. From the outside of the front of the ch assis, remove the two Tor x T8 screws (1) that secure the antenna to the chassis.
13. To remove the rear antenna, from the inside of the front of the chassis, remove the antenna from the plastic clips attached to the side of the chassis. Figure 9-41 Removing the rear antenna – in side 14. From the outside of the rear of the chassis, remove the two Torx T8 screws that secure the antenna to the chassis.
15. Pull the antenna thro ugh the hole it ro utes through. Figure 9-43 Removing the rear antenna To install the rear fan, reverse th e removal procedure.
Changing from Desktop to Tower Configuration 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 207 ). 2. Orient the computer so that its left s ide is fa cin g down and place the comp uter firmly down into the stand. Figure 9-44 Placing the computer on the sta nd 3.
Port Cover Description Spare part num ber Port cover 646818-001 An optional rear port cover i s available for the computer. To install the port cover: 1. Thread the cables through the botto m hole on the port co ver (1) and connect the cables to the rear ports on the computer.
Figure 9 -46 Removing a Port Cover Power Supply, External The USDT chassis uses an external power supply. WARNING! To reduce potential safety i ssues, only the power supply pr ovid ed with the compu ter, a replacement powe r supply provided by HP, or a power su pply purchased as an accessory from HP should be used with the comp uter.
10 Troubleshooting Without Diagnostics This chapter provide s information on how to iden tify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software prob lems. If you encou nter problems with the co mputer, re fer to the tables in this chapter for probable causes and recommended solutions.
● Refer to the comprehensive online tech nical support at http://www.hp.com/ support . ● Refer to Helpful Hints on pa ge 252 in this guide. To assist you in reso lving problems online , HP Instant Supp ort Professional Ed ition provides you w ith self-solve di agnostics.
● Wake the computer by pressing an y key on the keybo ard or pressing the power button . If the system remains in su spend mode, shut down th e comp uter by pressing and hold ing the power button for at least four seconds th en press the pow er button again to restart the co mputer.
Solving General Problems You may be able to easily resolve the g eneral pr obl ems described in this section . If a problem persists and you are unable to resolv e it yourself or if you fe el uncomfortable ab out performing the operation, contact an authorized dealer or reseller.
Cursor will not mo ve using the arrow keys on the ke ypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Num Lock light must be off if you want to use the arro w keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Options .
Table 10-1 Solving Ge neral Problems (continued) Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection progr am. Too many applications running. Windows 7: 1. Close unnecessary applications to free up memory. 2. Add more memory.
Computer powe red off automa tically and the Pow er LED flashes Red two times, onc e every second, followed by a two second pause, an d the computer beep s two times. (Beep s stop after fifth iterat ion but LEDs continue flashing). Cause Solution Processor thermal protection activated: A fan may be blocked or not turning.
Solving Power Problems Common causes and so lutions for po wer problems are listed in the f ollowing table. Table 10-2 Solvi ng Power Problems Power supply shuts down intermittent ly.
Power LED flashes Re d four times, onc e every second, follow ed by a two sec ond pause, and the co mputer beeps four times. (Beeps stop after fifth it eration but LEDs co ntinue flashing.) Cause Solution Power failure (power supply is overload ed). 1.
Solving Hard Drive Problems Table 10-3 Solving Hard Drive Pr oblems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start , click Computer , and right- click on a driv e. Select Properties , and then select the Tools tab.
Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the ha rd drive may have been damaged. 1. Perform Drive Protection System (DPS) testing in system ROM. System files missing or not properly installed.
Computer seems to be loc ked up. Cause Solution Program in use has stopped responding to comma nds. 1. Use the task manager to close programs tha t do not respond. 2. Attempt the normal Windows “Shut Dow n” procedure. If this fails, press the power button for four or more seconds to turn off the power.
Solving Media Card Reader Problems Table 10-4 Solving Media Ca rd Read er Proble ms Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT3 2 format.
Do not know how t o remove a media card correctly. Cause Solution The computer’s software is used to safe ly eject the card. In Windows 7, click Start , select Computer , right-click on the corresponding drive icon, and then select Eject . Pull the card out of the slot.
Solving Display Problems If you encounte r display problems, see the do cumentation that came with the monitor a nd to the common causes and solutions listed in the following table. Table 10-5 Solving Displa y Problems Blank screen (no video ). Cause Solution Monitor is not turned on and the monitor light is not on.
Blank screen and the p ower LED flashes Red five times, once every second, followed by a two se cond pause, and the computer beep s five times. (Be eps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs.
Blurry video or reque sted resolution cann ot be set. Cause Solution If the graphics controller was upgr aded, the correct grap hics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolutio n.
“Out of Range” displays on screen. Cause Solution Video resolution and refr esh rate are set higher than wha t the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect.
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture o n the screen (flat pa nel m onitors using an an alog VGA input c onnection only).
Solving Audio Problems If the computer ha s audio features a nd you enco unter audio problems, see the common cau ses and solutions listed in the foll owing table. Table 10-6 Solving Audio Problems Sound cuts in and o ut. Cause Solution Processor resources are being used by other open applications.
Table 10-6 Solving Audio Problems (continue d) Sound does not come out of the speaker o r headphones. Cause Solution Some applications can select which audio output device is used.
Table 10-6 Solving Audio Problems (continue d) There is no sound or sound volume is t oo low. Cause Solution Some applications can select which audio output device is used.
Table 10-7 Solving Pri nter Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected p roperly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
Solving Keyboard and Mouse Problems If you encounte r keyboard or mouse problems, see the document ation that came with the equipmen t and to the commo n causes and solutio ns listed in the following tabl e. Table 10-8 Solvi ng Keyboard Proble ms A wireless keyboard/mouse is no t working correctly.
Table 10-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plu gged into the back of the computer. Shut down the computer using the keybo ard. Windows 7: 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu.
Solving Hardware Installation Problems You may need to reconfigure the compu ter when you add or remove hardware, such as an addi tional drive or expansion card. If you install a plug an d play device, Windows auto matically recognizes the device and configures the computer.
Computer will not start. Cause Solution Wrong memory modules we re used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation.
Power LED flashes Re d ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth ite ration but LEDs con tinue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes aw ay.
Network driver does not detect netw ork controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable networ k controller. 2. Enable the network controller in the o perating system using Device Manager. To access Device Manager in Windows 7, click Start , select Control Panel , and then sele ct Device Manager .
Diagnostics reports a failure. Cause Solution The cable is not secur ely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is secure ly attached to the correct device. The cable is attached to the in correct connector.
Table 10-11 Solvi ng Network Problems (con tinued) Network controller s tops working without apparent cause. Cause Solution The cable is not secur ely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is secure ly attached to the correct device.
Table 10-12 Solving Memory Prob lems System will not bo ot or does not func tion properly after installing additional memory mod ules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket. Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board.
Solving Processor Problems If you encounte r processor problems, common ca uses and solutions are listed in the following table. Table 10-13 Solvin g Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blocked.
Table 10-14 Solving CD-ROM and DVD Problems (continued) System will not bo ot from CD-ROM or DVD drive. Cause Solution Network Boot is enabled in Compu ter Setup. Run the Computer Setup utility and disable Network Boot in Security > Network Boot . Non-bootable CD in drive.
Cannot eject c ompact disc (tra y-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal r od into the emergency eject hole and push firmly. Slowly p ull the tray out from the drive until the tray is fully extended, then remove the disc.
Table 10-15 Solving USB Flash Drive Problems USB flash drive is not se en as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is no t available. Change the de fault drive letter for the flash drive in Window s. USB flas h drive not f ound (ident ified).
Solving Front Panel Component Problems If you encounte r problems with devices connecte d to the front panel, refe r to the common cau ses and solutions listed in the foll owing table. A USB device, headpho ne, or microphone is not recognized by the com puter.
Unable to connect to the Internet. Cause Solution IP address is not configured properly. Co ntact your ISP for the correct IP addr ess. Cookies are corrup ted. (A “cookie” is a small piece of information that a Web server can store temporarily with the Web browser.
Solving Software Problems Most software problems occu r as a result of the foll owing: ● The application wa s not installed or configured co rrectly. ● There is insufficient m emory available to run the application. ● There is a conf lict between a pplications.
Computer will not continue after HP logo screen disp lays. Cause Solution System files may be damaged. In Win dows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.
Contacting Customer Support For help and service, conta ct an authorized reselle r or dealer. To locate a reseller or dealer near yo u, visit http://www.hp. com . NOTE: If you take the computer to an authorized reselle r, dealer, or service provider for service, remember to pro vide the setup a nd power-on passwords if they are set.
11 POST Error Messages This appendix lists the erro r codes, error messa g es, and the various indicator li ght and audible sequences that yo u may encounter durin g Power-On Self-Tes t (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error co ndition.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages th at may be encoun tered during POST. NOTE: The computer will beep once after a POST text message is disp layed on the screen.
Table 11-1 Numeric Codes and Text Messages (conti nued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used).
Table 11-1 Numeric Codes and Text Messages (conti nued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controlle r. 1. Reconnect keyboard with computer turn ed off. 2. Replace the system board. 304-Keyboard or System Unit Err or Keyboard failure.
Table 11-1 Numeric Codes and Text Messages (conti nued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Check and/or replace cables. 2. Clear CMOS.
Table 11-1 Numeric Codes and Text Messages (conti nued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmwar e patch that will fix an erroneous error message .
Table 11-1 Numeric Codes and Text Messages (conti nued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer.
Table 11-1 Numeric Codes and Text Messages (conti nued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated.
Table 11-1 Numeric Codes and Text Messages (conti nued) Control panel message Description Recommended action 2230-General error during MEBx execution E rror occurred during MEBx execution which fails into the “General” groupin g. Status information displayed along with the error provides further clarity into the failure.
Table 11-1 Numeric Codes and Text Messages (conti nued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attach ed Keyboard failu re while Network Server Mode enabled. 1. Reconnect keyboard with computer turn ed off.
Table 11-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Table 11-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Table 11-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
12 Password Security and Resetting CMOS This computer supports security password featur es, which ca n be established through the Comput er Setup Utilities menu. This computer supports two se curity password fe atures that are e stablished through the Co mputer Setup Utilities menu : setup password a nd power-on password.
Resetting the Password Jumper CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup password or the power-on pa ssword, the c omputer is inaccessib le and can no lo nger be used. Enabling the stringent password dis ables the ability to reset the pa ssword by moving the jumper on the system board.
Clearing and Resetting the CMOS The computer’s configuratio n memory (CMOS) stores information about the computer’s configuration. The CMOS bu tton resets CMOS but doe s no t cl ear the power-on and setup passwords.
4. Locate, press, and hold the CMOS button in for five se conds. NOTE: Make sure you have disconnected the AC power co rd from the wall outlet. The CMO S button will not clear CMOS if the power cord is connected.
13 HP PC Hardware Diagnostics To help troubl eshoot and diagno se failures, use th e UEFI-based hardware diagno stic solution that HP includes on all pro ducts.
After pressing F2 , the BIOS sequentially searc hes th ree places for the system diagnostics: a. First – a connected USB drive (to download the di agnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 310 ).
14 Backup and Recovery Restoring and recovering in Windows 7 To protect from loss or damage, back up your person al data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files.
System Recovery completely e rases and reformat s th e hard disk drive, deleting all data fi les that you have created, and th en reinstal ls the operating system, p rograms, and drivers. However, yo u must reinstall any softw are that was not inst alled on the co mputer at the factory.
8. System Recovery begins. After Syst em Recovery is complete, click Fini sh to restart the computer. 9. When Windo ws has loaded, shut do wn the comput er, reconnect all perip heral devices, and then turn the computer ba ck on.
● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system t o reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the reco very-disc set depends on your co mputer model (typica lly 3 to 6 DVDs).
Using recovery media CAUTION: System Recovery deletes all data and progra ms you have created o r installed. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery m edia, see System recovery usin g recovery media on pa ge 313 .
Backup and recovery in Windows 8 To protect you r information, use Windows Backup and Restor e to back up individu al files and folder s, back up your entire hard drive, crea te system repair media, or create system restore points. In case of system failure, you can use the backup file s to restore the contents of yo ur computer.
Performing a system recovery In case of system failure or inst ability, the computer provides the following tools to recover your files: ● Windows recovery to ols: You can use Windo ws Backup and Restor e to recover inform ation you have previously backed up .
Using f11 recovery tools CAUTION: Using f11 complete ly erases hard dr ive contents and reformats the hard drive. Al l files that you have created and any software that yo u have installed on th e computer are permanen tly removed.
A Battery Replacement The battery that comes with the comp uter provides power to th e real-time clock. When repla cing the battery, use a b attery equivale nt to the battery or iginally installed in t he computer. The co mputer comes with a 3-volt lithium coin cell battery.
7. Depending on the type of battery holder on the system board, comp lete the following instructions to replace the b attery. Type 1 a. Lift the bat tery out of it s holder. Figure A-1 Removing a Coin Cell Battery (Type 1) b. Slide the replacement batte ry into position, positive side up.
b. Insert the new battery an d position the clip back in to place. Figure A-3 Removing a Coin Cell Battery (Type 3) NOTE: After the battery has b een replaced, use the fol lowing steps to complete this procedure. 8. Replace the computer access p anel.
B Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equ ipped with a Removable SAT A Hard Drive Enclos ure in the 5.25-inch i nternal drive bay. The hard dr ive is housed in a carr ier that can be quickly a nd easily removed from th e drive bay.
3. Remove the adhesive strip that secures the th ermal sensor to the to p of the hard drive (1) and move the thermal se nsor away from the ca rrier (2) . Figure B-2 Removi ng the Therma l Sensor 4. Remove the four screws from the bot tom of the hard drive ca rrier.
5. Slide the hard drive back to disconnect it from the carr ier then l ift it up a nd out of the carri er. Figure B-4 Re moving the Ha rd Drive 6. Place the new hard drive in the carrier th en slide th e hard drive back so th at it seats in the SATA connector on the carri er's circuit board.
7. Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure B-6 Replacing the Security Screws 8. Place the thermal sensor o n top of the hard driv e in a position that does not co ver the label (1) and attach th e thermal sensor to the top of the hard drive with the adhesive strip (2) .
9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2) . Figure B-8 Replacing the Carrier Co ver 10. Slide the h ard drive c arrier into t he enclosur e on the computer and lock it with the key provided.
C Unlocking the Smart Cover Lock NOTE: The Smart Cover Lock is an optional feature in cluded on some m odels only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents una uthorized access to the in ternal compo nents.
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock To open the access pane l with the Smart Cover Lock engaged: 1. Prepare the computer for disassembly. 2. Use the Sma rt Cover FailSafe K ey to remo ve the two tampe r-proof screws that secure the Smart Cover Lock to the chassis.
Figure C -3 Removing the Smart Cover Lock Screws from the Small Form Factor You can now re move the access panel. To reattach the Smart Cover Lo ck, secure the lock in place with the tamper-proof screws.
D Power Cord Set Requirements The power supplies o n some computers have exte rnal power switches. The voltage select switch feature on the co mputer permits it to operate from any line voltage between 100-120 o r 220-240 volts AC.
Country-Specific Requirements Additional requi rements specific to a country are sh own in parentheses an d explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria.
E Specifications CMT Specifications Table E-1 Sp ecifica tions Chassis Height Width Depth 17.6 in 7.0 in 18.0 in 44.8 cm 17.8 cm 44.5 cm Approximate Weight 24.
Table E-1 Spec ificat ions (contin ued) Standard Efficiency High Efficiency 320W 320W active PFC; 87/90/87% e fficient at 20/50/100% load Rated Input Current 5.5A 1 This system utilizes an active power fa ctor corrected power supply. Th is allows the system to pass the CE mark requirements for use in the countries of the Eur opean Union.
Table E-2 Spec ificat ions (contin ued) Rated Input Current 5.5A 1 This system utilizes an active power fa ctor corrected power supply. Th is allows the system to pass the CE mark requirements for use in the countries of the Eur opean Union.
SFF Specifications Table E-3 Sp ecifica tions Chassis (in the desktop position) Height Width Depth 4.0 in 13.3 in 14.9 in 10.0 cm 33.8 cm 37.9 cm Approximate Weight 16.
USDT Specifications Table E-4 Sp ecifica tions Chassis Height Width Depth (depth will increase if the computer is equipped with a port security bracket) 2.
Index Symbols/Numerics 2.5-in drive adapter, spare part number 34, 44, 53 A AC adapter, USDT spare part number 58, 64 access panel CMT removal a nd replacement 76 CMT spare p art number 76 locking and.
access panel, spare part number 32, 38 chassis fan, spare part number 34, 38 disassembly preparation 75 fan shroud remova l and replacement 104 fan sink, spare part number 38 fan, spare part number 34.
fan, USDT spare part number 64 fan/baffle assembly MT removal and replacem ent 147 FireWire card, spare part number 37, 46, 56 flash drive probl ems 285 flashing LEDs 301 front bezel CMT removal a nd .
CMT drive cables 95 CMT expansion card 85 CMT hard drive 99 CMT media card re ader 97 CMT memory 82 CMT optical drive 97 drive cables 89 guide screws 89 MT drive cables 138 MT expansion card 130 MT ha.
USDT release latch attachment 220 USDT removal 219 optical drive ca ble/connector, USDT spare part number 59 optical drive problems 283 optical drive rail USDT removal and replacement 227 optical driv.
SFF heat sink 197 SFF hood sensor 193 SFF power supply 20 2 SFF processor 199 SFF speaker 196 SFF system board 204 USDT access panel 208 USDT card reader 228 USDT front bezel 209 USDT front fan 218 US.
solenoid lock spare part number 34, 37, 43, 47, 56 solenoid lock, SFF spare part number 52 solid-state drive, spare part number 36, 38, 45, 48, 54, 57, 62 spare part numb er tamper-resistant wrench 71.
Windows 8 operating system DVD 318 WLAN module USDT removal and replacement 236 USDT spare part number 236 344 Index.
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