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Maintenance and Service Guide HP EliteDesk 800 G1 Tower HP EliteDesk 800 G1 Small Form Factor HP EliteDesk 800 G1 Ultra-Slim Desktop.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in t he United States and/or other countries.
About This Book WARNING! Text set off in this manner indicates that fail ure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to equipment or loss of information.
iv About This Book.
Table of contents 1 Product features ...... ......... ............ .......... ........... ......... ............. ......... ........... ............. .... .... 1 Standard configur ation featur es ....... ................. ............ ................
Misc parts ............ .......... ............ ......... ............ ......... ............ .......... ............ ......... ... 17 Drives .. .......... ......... ......... ........... ........ ......... ........ .......... ......... ......... ....
SATA hard d rive cables . .......... ......... ............. ........... .......... ............. .......... ............. .......... .... .. 43 SATA data ca ble .............. .............. ........... .............. ......... .............. .......
Access pa nel ......... ......... ......... ......... ........... ......... ........ ......... ........... ......... ......... ......... ... ....... 95 Front bezel ........ ........ .......... .......... ........ .......... ........ .......... .......
SODIMMs ......... ....... .......... ........ ........... ........ ........ .......... ......... .......... ........ ........ .. 147 DDR3-S DRAM SODIMM s ............... ........... ................. ............. ........... ................ .... 147 Populating S ODIMM so ckets .
Solving general problems ......... ............. ........... .......... ............ ............. ............ .......... ............ 199 Solving powe r problems ..... ................. ..................... ................. .......................
Creating recovery media ....... ........... ............ ............. ........... ............. ........... .......... 262 Creating recovery media using HP Recove ry Manager (select models only) . . . 263 Creating recovery discs with HP Recovery Disc Creator (select models only) .
xii.
1 Product features Standard configuration features Features may vary depe nding on th e model. For a co mplete listing of the hardware and software installed in the computer, run the diagnostic ut ility ( included on some computer models only) . NOTE: All three computer models can be used in a tower orie ntation or a des ktop orienta tion.
Small Form Factor (SFF) Ultra-slim Desk top (USDT) 2 Chapter 1 Product features.
Tower (TWR) front panel components Drive configuration may vary by model. Some models have a bezel blank cove ring one or more drive bays. 1 5.25-inch Half-Height Drive Bay (behind bezel) 6 Hard Drive Activity Light 2 USB 2.0 Ports (black) 7 Slim Optical Drive (optional) 3 USB 3.
Small Form Factor (SFF) front panel components Drive configuration may vary by model. Some models have a bezel blank cove ring one or more drive bays. 1 Slim Optical Drive (optional) 5 Headphone Connector 2 USB 2.0 Ports (black) 6 Dual-State Power Button 3 USB 3.
Ultra-slim Desktop (USDT) front panel components Drive configuration may vary by model. Some mode ls have a bezel blank covering the optical drive bay. 1 Slim Optical Drive (optional) 5 Headphone Connector 2 USB 2.0 Ports (black) 6 Hard Drive Activity Light 3 USB 3.
Tower (TWR) rear panel components 1 Power Cord Connector 7 Line-Out Connector for powered audio devices (green) 2 PS/2 Keyboard Connector (purple) 8 PS/2 Mouse Connecto r (green) 3 USB 2.0 Ports (black) 9 RJ-45 Network Connector 4 DisplayPort Monitor Connectors 10 Serial Connector 5 VGA Monitor Connector 11 Line-In Audio Co nnector ( blue) 6 USB 3.
Small Form Factor (SFF) rear panel components 1 PS/2 Mouse Connector (green) 7 PS/2 Keyboard Connector (purple) 2 RJ-45 Network Connector 8 DisplayPort Monitor Connectors 3 Serial Connector 9 VGA Monitor Connecto r 4 USB 2.
Ultra-slim Desktop (USDT) rear panel components 1 Line-Out Connector for powered audio devices (green) 6 VGA Monitor Connector 2 USB 2.0 Ports (black) 7 Power Cord Co nnector 3 USB 3.
Tower (TWR) Small Form Factor (SFF) Serial number location 9.
Ultra-slim Desk top (USDT) 10 Chapter 1 Product fea tures.
2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8 . Activating and customizing the software in Windows 7 If your computer was not shipped with a Wind ows® operating system, some portions of this documentation do not apply.
Downloading Windows 7 updates Microsoft may release upda tes to the operating s ystem. To help keep the compu ter running optimally, HP recommends checking for the latest updates du ring the initial installation and periodically throughout the life of the computer.
We recommend that you register yo ur comp uter with HP during operating system set up so you can receive important software updates, facilitate support questions, and si gn up for specia l offers. You can also register your computer with HP using the Register with HP app on the Start screen.
3 Illustrated parts catalog This chapter provides spare part informatio n for all chassis. Tower (TWR) chassis spare parts Computer major components 14 Chapter 3 Il lustrated parts catal og.
Item Desc riptio n Spare part number (1) Front bezel Fo r use in all countries and regions except Ch ina 732751-001 For use in China 732752-001 (2) Access panel 732748-001 (3) Power supply 320W, 92% e.
Cables Item Desc riptio n Spare part number (1) Front I/O assembly 732750-001 (2) Power switch/LED assembly 732749-001 (3) Drive power cable 732754-001 Hard drive SATA cable , 14 inch, 1 straigh t end, 1 angled end 732753-001 Hard drive SATA cable , 17.
Misc parts Item Desc riptio n Spare part number (1) Fan sink (incl udes replacement t hermal material) 727142-001 (2) Solenoid lock 641498-001 (3) Speaker 645330-001 (4) Hood sensor 638816-001 (5) Fan.
Item Desc riptio n Spare part number Keyboard PS/2 724718-xx1 USB 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Wireless keyboard, mo use, and dongle 730323-xx1 Drives Description Spare pa.
Misc boards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphic.
Spare part number Description 643908-001 Chassis fan 645330-001 Speaker 646831-001 Hard drive power cable 646832-001 SATA optical drive power cable 657958-001 DVD±RW drive 665961-001 128-GB Solid-sta.
Spare part number Description 719105-001 750 GB, 7200 rpm, 2.5-inch hard drive, hybrid SSD 719106-001 1 TB, 10000 rpm hard drive 719157-001 Blu-ray BD-RW SuperMulti XL Drive 720837-001 nVidia Quadro N.
Small Form Factor (SFF) chassis spare parts Computer major components Item Desc riptio n Spare part number (1) Front bezel 732757-001 (2) Access panel 732760-001 (3) Power supply 240W, 92% efficient 7.
Item Desc riptio n Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal mat erial) Intel Core i7 477 0 (3.4-GHz, 8-MB L3 cache) 727373-001 Intel Core i5 467 0 (3.4-GHz, 6-MB L3 cache) 727381-001 Intel Core i5 457 0 (3.
Misc parts Item Desc riptio n Spare part number (1) Fan sink (incl udes replacement t hermal material) 727150-001 (2) Fan duct 727145-001 (3) Speaker 727149-001 (4) Hood sensor 638816-001 Optical driv.
Item Desc riptio n Spare part number Keyboard PS/2 724718-xx1 USB 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Wireless keyboard, mo use, and dongle 730323-xx1 Drives Description Spare pa.
Description Spare part number nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8450 PCIe x16 graphics card, 1 GB 717220-001 GeForce GT630 PCIe x16 gr aphics card, 2 GB 702084-001 Intel PRO/1000 single port GbE NIC, includes bracket 728562-001 HP WLAN 802.
Spare part number Description 674315-001 Mouse, PS2, optical 674316-001 Mouse, USB, optical 680020-001 256-GB Solid-state dr ive, sel f-encrypting (SED) 683923-001 500 GB, 10000 rpm SATA hard drive 686616-001 32 GB mSATA drive 688952-001 Chassis stand 689375-001 Memory module, 8-GB, PC3-12800 695915-001 HP WLAN 802.
Spare part number Description 727150-001 Fan sink 727373-001 Intel Core i7 4770 processor (3.4-GHz, 8-MB L3 cach e) 727380-001 Intel Core i5 4570 processor (3.
Ultra-Slim Desktop (USDT) chassis spare parts Computer major components Item Desc riptio n Spare part number (1) Access panel 732763-001 (2) Front bezel 732764-001 (3) Stand 612496-001 (4) System boar.
Item Desc riptio n Spare part number 2-GB 689372-001 Processors (include replacement thermal mat erial Intel Core i7 477 0s (3.1-GHz, 8-MB L3 cache) 732507-001 Intel Core i5 467 0s (3.
Misc parts Item Desc riptio n Spare part number (1) Heat sink for use wit h the processor (includes replacement thermal material) 587456-001 Heat sink for use with the discrete graphics card (includes.
Item Desc riptio n Spare part number PS2, optical 674315-001 USB, HP Elite 674318-001 Washable 724795-001 Wireles s, HP Elite 674317-001 USB, optical 674316-001 Keyboard PS/2 724718-xx1 USB, basic 724.
Misc boards Description Spare part number AMD Radeon HD 7650A 2GB M XM Graphics 708866-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 695915-001 Sequential part number listing Spare part number Description 4.
Spare part number Description 689373-001 Memory module, 4-GB, PC3-12800 689374-001 Memory module, 8-GB, PC3-12800 689384-001 Speaker 695915-001 HP WLAN 802.
4 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. A dherence to the procedur es and precautions d escribed i n this chapter is essential for proper servi ce.
Generating static The following table shows that: ● Different ac tivities gen erate diffe re nt amounts of static electricity. ● Static electricity increase s as humidity decreases.
Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide p roper ground, a stra p must be worn snug against bare s kin.
● Conductive foam ● Conductive tabletop workstation s with grou nd cord of one-megohm +/- 10% resistance ● Static-dissipative table or floo r mats with hard tie to ground ● Field service kits .
● Never cover the ventilation slots on th e monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states . Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to c lean the computer.
CAUTION: Use safety glasse s equipped with side sh ields before attempting to cl ean debris from under the keys. ● Visible debris underneath or between the keys may be remo ved by vacuuming or shaking. ● Canned, pressurized air may be us ed to clea n debris from un der the keys.
Tools and soft ware Requirements To service the compu ter, you need the follow ing: ● Torx T-15 screwdriver ● Torx T-15 screwdriver with small diameter shank (for certain fro nt bezel removal) ●.
● If you are inserting or removing a hard drive, tu rn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
SATA hard drive cables SATA data cable Always use an HP approved S ATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drive s. Current HP desktop prod ucts ship with SATA 3. 0 Gb/s hard drives. SATA data cabl es are suscep tible to damage if overflexe d.
5 Removal and replacement procedures: Tower (TWR) Adherence to the pr ocedures and precautions de scribe d in this chapter is esse ntial for proper service. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all components operate properly.
Access panel Description Spare p art number Access panel 732748-001 To access internal component s, yo u must remove the access panel: 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Lift up on the access pan el handle (1) th en lift the access panel off the computer (2).
Front bezel security The front bezel can be locked in place b y installing a security screw p rovided by HP. To install the security screw: 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( A ccess panel on page 45 ) 3.
Front bezel Description Spare p art number Front bezel 732751-001 Front bezel for use in China 732752-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( A ccess panel on page 45 ) 3. Lift up the three tabs on the side of the beze l (1), then rotate the bezel off the chassis (2).
Bezel blanks Description Spare p art number Optical drive bezel blank 732770-001 On some models, there are bezel bl anks covering the 3.5-inch and 5.25 -inch drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the acce ss panel ( A ccess panel on page 45 ) 2.
● To remove a 3.5-inch bezel bl ank, press outward on the two retaining tabs that hold the bezel blank in place (1) and rotate the bezel b l ank back and to the ri ght to remove it (2).
Memory Description Spare p art number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynami c random access memory (DDR3- SDRAM) dual inline me mory modules (DIMMs).
The system will automatically operate in single channel mode, dual cha nne l mode, or flex mode, depending on how the DIMMs are instal led. NOTE: Single chan nel and unbalanc ed dual channel memory configurations will resul t in inferior graphics perfo rmance.
3. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the w hite DIMM sockets.
Expansion cards Description Spare p art number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 7208 37-001 AMD Radeon HD8490 PCIe x16 g.
4. Press straight down on the two gr een thumb tabs on the exterior of the chassis (1) and rotate the expansion card retention latch open (2). 5. Before installing an expansion card, remove th e expansion slot cover or the existi ng expansion card.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end and carefully rock it back and forth un til the co nnectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components.
8. To install a new expansion card, slid e the bracket on the end of the card d own into the slot on the back of the chassis an d press the card down firmly into the socket on the system board. NOTE: When installing an expansion card, press firm ly on the card so that the whole connector seats properly in the expansion card slot.
System board connections Refer to the following illustration and tabl e to identify the system board connectors. No. System Board Connector System Board Label Color Component 1 System Board PCI Extender Connectors EXT black System Board PCI Extender (optional, shown installed) 2 SATA 3.
No. System Board Connector System Board Label Color Component 16 Battery BAT black Battery 17 DIMM4 (Channel A) DIMM4 white M emory Module 18 DIMM3 (Channel A) DIMM3 black Memory Module 19 DIMM2 (Chan.
Drives Description Spare p art number Optical drives DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Hard dr ives 2 TB, 7200 rpm hard drive 616608-001 1 TB hard drive, hybrid SSD 724937-001 1 TB, 10000 rpm hard drive 719106-001 1 TB, 7200 rpm hard drive 613202-001 750 GB, 7200 rpm, 2.
screws and four silver 6-32 standard guide scre ws) installed on the side of the drive bays. The 6-32 isolation mounting scr ews are required for 3. 5-inch hard drives installed in the 3.5-inch har d drive bays. The 6-32 standard guide screws a re required for a USB 3.
Drive positions 1 5.25-inch half-height drive bay 2 Slim optical drive bay 3 3.5-inch drive bay for optional dr ive (such as a media card reader) 4 Primary 3.
Removing a 5.25-inch drive NOTE: HP does not offer a 5.25-inch op tical drive for this computer mo del. A 5.25-inch optical drive may have been installed by th e user or third-party vendor. CAUTION: All removable media sho uld be taken out of a drive before removing the dr ive from the computer.
4. If you are installing an o ptical drive, install fo ur M3 metric guide screws (n ot provided) in the lower holes on each side of the drive. NOTE: When replacing an optical drive, transfer th e fo ur M3 metric gu ide screws from the old drive to the new one.
7. Connect the opposite end of the da ta cable to one of the light bl ue SATA connecto rs on the system board. NOTE: Refer to System board connections on page 57 for an illustration of the system board drive connectors. 8. Replace the front bezel. NOTE: An optional bezel trim piece that surrounds the front of the 5.
5. Press the release lever at the rear of the drive away from the drive (1) and slide the drive from the drive bay (2). Drives 65.
Installing a 3.5-inch device 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( A ccess panel on page 45 ). 3. Remove the front bezel ( Front bezel on page 47 ). Remove the front bezel. If you ar e installing a drive in a bay covered by a bezel bl ank, remove the bezel blank .
6. If installing a USB 3.0 media card reader, conn ect the USB cable fro m the media card reader to the USB 3.0 connector on the system board labele d MEDIA3.0. NOTE: Refer to System board connections on page 57 for an illustration of the s ystem board drive connectors.
5. Push the green release lever on the r ight rear side of the drive to ward the center of the drive (1) , then slide the drive forward and out of the ba y (2). Installing a slim optical drive 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ).
d. Insert the second pin, and press t he entire release latch firmly to fast en the latch securely to the optical drive. 5. Slide the optical drive through the front bezel all the way into the bay so that it locks in place. 6. Connect the power cable and data cabl e to t he rear of the optical drive.
Removing a 3.5-inch or 2.5-inch hard drive NOTE: Before you remove the old hard dr ive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ) 2.
4. Release the driv e by pulling the release ta b away from the d rive (1) an d sliding the drive out of the bay (2). 5. Remove the four guide screw s (two on e ach side) from the old drive. You w ill need these screws to install a new drive. Installing a 3.
3. Install guide screws on the sides of the drive. 3. 5-inch hard drives use standard 6-32 silver and blue isolation mounting screws. 2.5-inch hard drives use metric M3 bl ack and blue isolation mounting screws. NOTE: Four extra 6-32 isolation mo unting guide scre ws for 3.
● You can also install a 2 .5-inch hard dr ive into a 3.5 -inch drive ba y using an adapter bracket similar to the example shown below. ◦ Slide the drive into the bay adapter b racket, ensuring the connect or on the drive is fully inserted into the connecto r on the adapter bracket.
◦ Install four 6-32 silver and blue isolation mounting guide screws in the adap ter bracket (two on each side of the bracket). 4. Slide the drive into the drive bay , making sure to align the guide screws with the guide slots, until the drive snaps into place.
5. Connect the power cable (1) and data cabl e (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a th ree-headed cable that is routed from the system board to the rear of the hard drive b ays. 6. If installing a new drive, conne ct the opposite end of the data cable to the approp riate system board conne ctor.
Front I/O assembly Description Spare p art number Front I/O assembly 732750-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( A ccess panel on page 45 ). 3. Remove the front bezel ( Front bezel on page 47 ).
Power switch/LED assembly Description Spare p art number Power switch/LED assembly 732749-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( A ccess panel on page 45 ). 3. Remove the front bezel ( Front bezel on page 47 ).
5. Press down on the top of the as sembly to disengage the tab that secures the assembly to the chassis. 6. Rotate the assembly downward to remove it from the chassis. 7. Pull the assembly away from the chassis while thre ading the cable through th e hole in front of the chassis.
Fan sink Description Spare p art number Fan sink 727142-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ).
4. Disconnect the fan cable from the system boar d connector l abeled CPUFAN (1) , and then lift the fan si nk from atop th e processor (2) . CAUTION: Fan sink retaining screws should be tightened in diagonall y opposite pairs ( as in an X) to evenly seat the heat sink on the pr ocessor.
Processor Description Spare p art number Intel Core i7 process or 4770, 3.4 GHz, 8-MB L3 cache, 86W 727373-001 Intel Core i5 processor s 4670, 3.4 GHz, 6-MB L3 cache, 86W 727381-001 4570, 3.2 GHz, 6-MB L3 cache, 86W 727380-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ).
NOTE: After installing a new processor onto the sy stem board, always update the system ROM to ensure that the late st version of the BIOS is being use d on the computer. The latest system B IOS can be found on the Web a t: http://www8.hp.com/ us/en/support-drivers.
Smart Cover Lock (solenoid lock) Description Spare p art number Solenoid lock 641498-001 NOTE: The Smart Cover Lock is an optional fe ature included on some models only. The Smart Cover Lock is a software -controllable cover lock, controlled by the setup password.
3. From the outside, rear side of the chassis, use the Smart Cover Fa ilSafe Key to remove the tamper- proof screw(s) that se cure the Smart Cover Loc k to the chassis. CAUTION: After you remove the screws, the lock ma y fall into the computer. Hold the lock while removing the screws to avoid damaging the lock or internal components.
Place the lock up against the tab at the top of the installati on location on the rear of the chassis. From the outside of the chassis, line up the screw holes and install both security screws. Plug the connector into the system boar d connector. Insert the cable into the clip on the back of the sy stem board U SB port.
Hood sensor Description Spare p art number Hood sensor 638816-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( A ccess panel on page 45 ). 3. Disconnect the cable from the syst em board connector labeled HSENSE (1) .
Fan Description Spare p art number Fan 727135-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ). 2. Remove the acce ss panel ( A ccess panel on page 45 ). 3. From the outside, rear side of the chassis, remove the three silver Phillips sc rews that secure the fan to the chassis.
5. Lift the fan out of the chassis (2) . To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer. 88 Chapter 5 Remo val and rep l acement procedures : Tow.
Power supply Description Spare p art number Power supply, 320W, 92% efficient 702452-001 Power supply, 320W, 90% efficient 702453-001 Power supply, 320W 702454-001 Power supply, HV, 320W 707906-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 44 ).
4. Remove the power cables from the clip on the base pan. 5. From the outside, rear of the ch assis, remove the four silver Torx T15 scr ews that connect the power supply to the cha ssis. 6. Press the tab (1) on the base pan in front of the power supply that holds it in place.
7. Slide the power supp ly toward the front of the comput er (2) , rotate slightly into the computer so the power supply clears the lip on the top of the ch assis, and then lift the power supply out of the chassis (3) . To install the power supply, reverse the removal procedure.
System board and PCI expans ion slot daughter card NOTE: All system board spare part kits in clude repl acement thermal material. Description Spare p art number System board for use in models without .
6. Slide the board t oward the side of the chassis to disengage it from the system boa rd connector , and then lift the extension board from the chassis (2) .
6 Removal and replacement procedures: Small Form Factor (SFF) Adherence to the pr ocedures and precautions de scribe d in this chapter is esse ntial for proper service. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all components operate properly.
Access panel Description Spare p art number Access panel 732760-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Lift up on the access pan el handle (1) th en lift the access panel off the computer (2). To install the access panel, reverse the removal procedure.
Front bezel Description Spare p art number Front bezel 732757-001 Optical drive bezel blank 732769-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( A ccess panel on page 95 ). 3. Lift up the three tabs on the side of the beze l (1), then rotate the bezel off the chassis (2).
Front bezel security The front bezel can be locked in place b y installing a security screw p rovided by HP. To install the security screw: 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. If the computer is on a stand, remove the computer from the s tand.
6. Install the security screw through the middle fron t bezel release tab to se cure the front bezel in place. 98 Cha pter 6 Removal and replacement procedures: Small Form Factor (SFF).
Bezel blanks On some models, there are bezel bl anks cove ring the 3.5-inc h and 5.25- inch external drive bays th at need to be removed befo re installing a drive. To remove a bezel blank: 1. Remove the acce ss panel ( A ccess panel on page 95 ). 2. Remove the front bezel ( Front bezel on page 96 ).
Memory Description Spare p art number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynami c random access memory (DDR3- SDRAM) dual inline me mory modules (DIMMs).
The system will automatically operate in single channel mode, dual cha nne l mode, or flex mode, depending on how the DIMMs are instal led. NOTE: Single chan nel and unbalanc ed dual channel memory configurations will resul t in inferior graphics perfo rmance.
4. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the w hite DIMM sockets.
Expansion card Description Spare p art number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 7208 37-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8450 PCIe x16 graphics card, 1 GB 717220-001 HP WLAN 802.
5. Release the slot cover retention la tch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position. 6. Before installing an expansion card, remove th e expansion slot cover or the existi ng expansion card.
b. If you are removing a PCI Expres s x1 card, hold the c ard at each end, and ca refully rock it back and forth until the connectors pull free fr om the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).
8. If you are not installing a new expansion card, in stall an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation.
11. Connect external cables to the inst alled card, if ne eded. Connect internal c ables to the system board, if ne eded. 12. Reconfigure the computer, if necessary. System board connections Refer to the following illustration and table to id entify the system board c onnectors for your model.
No. System Board Connector System Board Label Color Component 15 Power PWR white Sys tem Board 16 USB 3.0 FRONT U SB3.0 blue Front USB 3.0 Ports 17 USB 3.0 MEDIA3.0 black USB 3.0 Device, such as a USB 3.0 Media Card Reader 18 SATA 3.0 SATA0 dark blue Primary Hard Drive 19 SATA 3.
When installing dr ives, follow these g uidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board lab eled SATA0. ● Connect secondary hard drives and optical drives to one of the light bl ue SATA connector s on the system board (l abeled SATA 1 and SATA2).
CAUTION: To prevent loss of work and da mage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, a nd unplug the powe r cord. Do not remove a drive whi le the computer is on or in standby mode.
Removing a 3.5-inch device CAUTION: All removable media sho uld be taken out of a drive before removing the dr ive from the computer. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( A ccess panel on page 95 ).
Installing a 3.5-inch device 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( A ccess panel on page 95 ). 3. Remove the front bezel ( Front bezel on page 96 ). If you are ins talling a drive in a bay covered by a bezel blank, re move the bezel blank.
7. If installing a USB 3.0 media card reader, conn ect the USB cable fro m the media card reader to the USB 3.0 connector on the system board labele d MEDIA3.0. NOTE: Refer to System board connections on page 107 for an illu stration of the syst em board drive connectors.
Removing a slim optical drive CAUTION: All removable media sho uld be taken out of a drive before removing the dr ive from the computer. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( A ccess panel on page 95 ).
Installing a slim optical drive 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. If the computer is on a stand, remove the computer from the s tand.
6. Slide the optical drive through the front bezel all th e way into the bay so that it locks in place (1), then connect th e power cable ( 2) and data cable (3) to the rear of the dr ive. 7. Connect the opposite end of the da ta cable to one of the light bl ue SATA connecto rs on the system board.
5. Pull the release lever next to the rear of the hard drive outward (1). While pulling the re lease lever out, slide the drive back unti l it stops, then lift the drive up and out of the bay (2). 6. To install a ha rd drive, you mu st transfer the si lver and blue isolation mo unting guide screws from the old hard drive to the new hard drive.
7. Align the guide screws with the slots on the chassi s drive cage, press the hard dr ive down into the bay, then slide it forward until it stops and locks in place.
Removing a 2.5-inch hard drive 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( A ccess panel on page 95 ). 3. Rotate the drive cage to its upright position. 4. Disconnect the power cable and data cable from the b ack of the hard drive.
4. Install four black and blu e M3 isolation mo unting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a dr ive, transfer the four M3 is olation mounting guide screws from the old drive to the n ew one.
Power supply Description Spare p art number Power supply, 92% efficient 702455-001 Power supply, 90% efficient 702456-001 Power supply, standard 702457-001 WARNING! To reduce po tential safety i ssues.
5. Release the powe r supply cables from the ca ble retaining clip under the drive cage. 122 Chapter 6 Removal and replacemen t procedures: Small Form Factor (SFF).
6. From the outside, rear of the computer, remove the three Torx screws that secure the power supply to the rea r of the c hassis. 7. From the inside of the chassis, press t he re lease button at the front of the power supply (1) . 8. Slide the power supply forward (2) , and then lift it out of the chassis (3) .
Fan duct Description Spare p art number Fan duct 727145-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( A ccess panel on page 95 ).
Smart Cover Lock (solenoid lock) Description Spare p art number Solenoid lock 732772-001 NOTE: The Smart Cover Lock is an optional fe ature included on some models only. The Smart Cover Lock is a software -controllable cover lock, controlled by the setup password.
3. From the outside, rear side of the chassis, re move the silver security screw that secures the solenoid lock to the chassis. 4. From the inside of the chassis, disconnect the cable (1) from the system board conn ector labeled HLOCK. 5. Remove the solenoid lock from the chassis (2) .
Smart Cover Lock (solenoid lock) 127.
Hood sensor Description Spare p art number Hood sensor 638816-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( A ccess panel on page 95 ). 3. Disconnect the cable from the syst em board connector labeled HSENSE (1) .
Cable routing Use the following image to determine proper cab le routing in the Small Form Fa ctor computer. Cable routing 129.
Front I/O assembly Description Spare p art number Front I/O assembly 732755-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( A ccess panel on page 95 ). 3. Remove the front bezel ( Front bezel on page 96 ).
6. Remove the cables from the cable clip u nder the drive cage. 7. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis. 8. Press the tab on the righ t side of the assembly (2 ) to disengage it from the chassis. 9. Push the assembly into the chassis (3) , and remove it from the chassis.
Power switch assembly Description Spare p art number Power switch assembly 732756-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( A ccess panel on page 95 ). 3. Remove the front bezel ( Front bezel on page 96 ).
6. Remove the cable from the cable clip under the d rive cage. 7. From the inside of the chassis, press down on the tab on the top of the power switch (1) to disengage the power switch fr om the chassis. 8. Pull the power sw itch out the front of the chassis (2) , while routing the cable through the hole in the chass is.
Speaker Description Spare p art number Speaker 727149-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ). 2. Remove the acce ss panel ( A ccess panel on page 95 ).
Fan sink Description Spare p art number Fan sink 727150-001 The fan sink is secured atop the processor with four captive Torx screws. The fan sink inclu des a heat sink and a fan. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ).
5. Disconnect the fan cable from the system boar d connector l abeled CPUFAN (1) , and then lift the heat sink from atop the processor (2) . When reinstalling the fan sink, make sure that its bott om has been cleaned with an alcohol wipe and fresh thermal grease has been appl ied to the top of the processor.
5. Rotate the locking lever to its full open position (1) . 6. Raise and rotate the microprocessor re tain er to its fully open position (2) . 7. Carefully lift the processor from the socket (3) . CAUTION: Do NOT handle the pins in the processor socket.
System board Description Spare p art number System board for use in models without Wi ndows 8 (includes thermal material) 717522–001 System board for use in models with Window s 8 St andard (include.
8. Slide the system board toward the front of the chassis to disengage the connectors (2) , and then lift the system board up an d out of the chassis (3) . To install the system boar d, reverse the removal pr ocedure. NOTE: When replacing the s ystem board, you must al so change the chassis serial number in t he BIOS.
Changing from desktop to tower configuration The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 94 ).
7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Adherence to the pr ocedures and precautions de scribe d in this chapter is esse ntial for proper service. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all components operate properly.
Access panel Description Spare p art number Access panel 732763-001 To access internal component s, yo u must remove the access panel: 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ).
Front bezel Description Spare p art number Front bezel 732764-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( A ccess panel on page 142 ). 3. Lift up the three tabs on the side of the beze l (1), then rotate the bezel off the chassis (2).
Front bezel security The front bezel can be locked in place b y installing a security screw p rovided by HP. To install the security screw: 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( A ccess panel on page 142 ).
Bezel blank Description Spare p art number Optical drive bezel blank 732771-001 On some models, there is a bezel blank covering the slim optical drive bay that needs to be removed before installing a slim optical drive. T o remove a be zel blank: 1. Remove the acce ss panel ( A ccess panel on page 142 ).
System board connections Refer to the following illustration and tabl e to identify the system board connectors. No. System Board Connector System Board Label Color Component 1 Mini PCI Express x1 X1PCIEXP1 bla ck Expansion Card (for example, WLAN card) 2 Mini-SATA mSATA whi te Ultra-Small SSD 3 Hood Lock HLOCK black Hood Lock 4 SATA 3.
Memory Description Spare p art number 8-GB, PC3-12800, SODIMM 689374-001 4-GB, PC3-12800, SODIMM 689373-001 2-GB, PC3-12800, SODIMM 689372-001 The computer comes with double data rate 3 synchronous dynami c random access memory (DDR3- SDRAM) small outline dual inli ne memory modules (SODIMMs).
Populating SODIMM sockets There are two SODIMM sockets on the system board, with one socket per channel . The sockets are labeled DIMM1 and DIMM3. The DIMM1 socket oper ates in memory channel B.
Installing SODIMMs CAUTION: You must disconnect the power cord and wa it approximately 30 seconds for the po wer to drain before adding or removing memory module s. Regardless of the power-on st ate, voltage is always supplied to the memory modu les as long as the computer is pl ugged into an active AC outlet.
Front fan Description Spare p art number Front fan 732765-001 The front fan sits against the front on the left sid e of the chassis. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( A ccess panel on page 142 ).
Optical drive The Ultra-Slim Desktop uses a slimli ne Serial ATA (SATA) optical drive. Description Spare p art number DVD-ROM drive 608394-001 DVD±RW drive 657958-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Removing the optical drive CAUTION: All removable media sho uld be taken out of a drive before removing the dr ive from the computer.
Preparing the new optical drive Before the new optical drive c an be used , the release latch must be attached. 1. Peel the backing off the adhe sive on the release latch. 2. Without allowing the release latc h to touch the optical drive, ca refully align the holes on the release latch with the pins on the side of the optical drive.
Installing the ne w optical drive NOTE: If you are installing an optical drive in a b ay that did not previously have a drive in it, you must remove the acc ess panel and the beze l blank cove ring the opening of the ba y before pro ceeding. Follow the pr ocedures in Acce ss panel on page 142 and Bezel blank on page 145 .
Hard drive Description Spare p art number 750 GB, 7200 rpm, hybrid SSD 719105-001 500 GB, 7200 rpm, self-encryptin g (SED) 696442-001 500 GB, 7200 rpm 686217-001 320 GB, 7200 rpm 639135-001 500 GB, hy.
5. Lift the hard drive carrier straight up and out of the chassis. 6. Remove the four guide screw s from the sides of the hard dri ve carrier. 7. Lift the hard drive up to the top of the carrier (1) and slide the drive out of the carrier (2).
To replace the hard drive, reverse the re moval procedures. When replacing the hard drive, position the hard driv e so tha t the top of the hard drive is up against the top of the carrier so that the .
Heat sink Description Spare p art number Heat sink 587456-001 The heat sink is secu red by four Torx screws. It d oes not have an attached fan. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( A ccess panel on page 142 ).
If using a new heat sink, go to step 3. 1. If reusing the existing heat si nk, clean bottom of the heat sink and apply the thermal material provided in the spares kit to the top of the processor.
Processor Description Spare p art number Intel Core i7 4770s, 3.4 GHz, 8-MB L3 cache 732507-001 Intel Core i5 4670s, 3.1 GHz, 6-MB L3 cache 732506-001 Intel Core i5 4570s, 2.9 GHz, 6-MB L3 cache 732505-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ).
Smart Cover Lock (solenoid lock) Description Spare p art number Solenoid lock 732772-001 NOTE: The Smart Cover Lock is an optional fe ature included on some models only. The Smart Cover Lock is a software -controllable cover lock, controlled by the setup password.
3. From the outside, rear side of the chassis, remove the silver security screw that secures the lock to the chass is. 4. From the inside of the chassis, lift the lock up to gain access to the system bo ard connec tor.
5. Disconnect the cable from the syst em board connec to r labeled HL OCK. To install the Smart Cover Lock, reverse the removal procedure. Refer to the following image for the location of the slot s on the back of the chassis in which to in stall the lock.
Smart Cover Lock (solenoid lock) 163.
Drive cage Description Spare p art number Drive cage 732761-001 The drive cage sits behind the USB ports on the front of the chassis. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( A ccess panel on page 142 ).
Hood sensor Description Spare p art number Hood sensor 638816-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( A ccess panel on page 142 ). 3. Remove the optical drive ( Removing the optical drive on page 151 ).
Card reader Description Spare p art number Card reader xxxxxx-001 The card reader is secured to the front right corner of th e chassis. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( A ccess panel on page 142 ).
9. Pull the reader away from the f ront of the chassi s while threading the cable through the slot in the front of the chassis. To install the card reader, reverse the removal procedure.
WLAN module Description Spare p art number HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 695915-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( A ccess panel on page 142 ). 3. Remove the optical drive ( Removing the optical drive on page 151 ).
Graphics board Description Spare p art number AMD Radeon HD 7650A 2GB M XM Graphics 708866-001 CAUTION: Be very care ful when r emoving or re placin g the system board to prevent damaging it. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ).
Power switch Description Spare p art number Power switch 732767-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 141 ). 2. Remove the acce ss panel ( A ccess panel on page 142 ). 3. Remove the front bezel ( Front bezel on page 143 ).
System board Description Spare p art number System board for use in models without Windows 8 696970-001 System board for use in models with Windows 8 St andard 696970-501 System board for use in model.
b. Press the tab on right side of the pan el (1) , and then swing the right side of the c age away from the chassis to remove it (2) . 13. Remove the three remaining Torx T15 screws th at secure the system board to the chassis.
15. Lift the rear of the system board until it clea rs the chassis, and then remov e the system board from the chas sis (2) . To install the system boar d, reverse the removal pr ocedure. NOTE: When replacing the s ystem board, you must al so change the chassis serial number in t he BIOS.
9. From the outside of the chassis, re move the four Phillips screws th at secure the fan to the chassis. 10. From the inside of the chassis, s lide the fan out f rom underneath the chassis lip, an d then remov e the fan. To install the rear fan, re verse the removal procedure.
6. Remove the drive cage ( Drive cage on page 164 ). 7. Remove the heat sin k ( Heat sink on page 157 ). 8. Remove the system board ( System bo ard on page 171 ). 9. Remove the rear fan ( Rear fan on page 173 ). 10. To remove the front antenna, from the inside of the front of the chassis, remove the antenna from the clips built into the base pan .
12. Pull the antenna out of the clip s on the front of the chassis (2) , and then pull the antenn a out of the hole it routes through (3) . 13. To remove the rear antenna, from the inside of the front of the chassis, remove the antenna from the plastic clips attached to the side of the chassis.
14. From the outside of the rear of the chassis, remo ve the two Torx T8 sc rews that secure the antenna to the chassis. 15. Pull the antenna through th e hole it routes through.
Changing from desktop to tower configuration The Ultra-slim Desktop can be used in a tower orientation with the tower stand included with the computer. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer.
Port cover Description Spare p art number Port cover 588981-001 An optional rear port cover is available fo r the computer. To install the port cover: 1. Thread the cables through the bottom hole on the port c over (1) and connect the cables to the rear ports on the computer.
8 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: ● Change factory default settings.
● Enable or disable removable media b oot ability. ● Solve system configuration errors detected but not automatically fixed duri ng the Power-On Self- Test (POST). ● Replicate the system setup by saving sy stem configuration informatio n on a USB device and restoring it on one or more computers.
Computer Setup—File NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 8-1 Computer Setup—File Option Descript ion System Information Li.
Computer Setup—Storage NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 8-2 Computer Setup—St orage Option Descript ion Device Configuration Lists all installed BIOS-c ontrolled storage devices.
Table 8-2 Computer Setup—Storage (continued) Storage Options SATA Emulation Allows you to choose how t he SATA controller and devices are accessed by the operating system .
Table 8-2 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard dr ives capable of performing the Drive Protection System (DPS) self-tes ts. NOTE: This selection will only appear when at leas t one drive capable of performing the DPS self- tests is attached to the system .
Computer Setup—Security NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 8-3 Computer Setup—Security Option Descript ion Setup Password Allows you to set and enable a setup (administrator) password.
Table 8-3 Computer Setup—Security (continued) Device Security Allows you to s et Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: You must disable AMT before trying to hide the network controller.
Table 8-3 Computer Setup—Security (continued) Master Boot Record Security Enables/disables Master Boot Record (MBR) security . The MBR contains information needed t o successfully boot from a disk and to access the data stored on the disk.
Table 8-3 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (en able/disable) - He lps prevent operating system securit y breaches. Default is enabled. SVM CPU Virtualization (enable/disable).
Table 8-3 Computer Setup—Security (continued) System Security (continued) OS management of Embedded Security Device (enable/ disable) - This option allo ws the user to limit OS control of the Embedded Security Device. De fault is enabled. This option is automatically disabled if Trusted Execution Technology is enabled.
Table 8-3 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys . Default is HP Keys. ● Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f keys to access items before the operating sy stem loads.
Table 8-4 Computer Setup—Power (continued) Hardware Power Manageme nt SATA Power Management – Enables or disables SATA bus and/or device power management. Default is enabled. S5 Maximum Power Savings – Turns off power to all noness ential hardware when system is off to meet EUP Lot 6 requirement of l ess than 0.
Computer Setup—Advanced NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 8-5 Computer Setup—Advanced (for adv anced users) Option Heading Power-On Option s Allows you to s et: ● POST mode (QuickBoot, Clear M emory , FullBoot, or FullBoot Every x Days).
Table 8-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to s et the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resour ces for or disable Legacy devices. Select the Legacy device's IRQ, DMA, an d I/O Range.
Table 8-5 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in t he system. Allows yo u to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you t o set: ● AMT (enable/disable).
9 Troubleshooting without diagnostics This chapter provides information on how to identi fy and correct mino r proble ms, such as USB devices, hard drive, optical drive, graphi cs, audio, me mory, and softwa re pr oblems. If you encounter problems with the computer, refer to the tables in this ch apter for probable causes and recommended solutions.
● If you recently installed new so ftware, uninstall the software and see if the computer functions properly. ● Boot the computer to the Safe Mode to see if it wil l boot without all of the drivers l oaded. When booting the operating system, use “Last Known Configuration.
● Check the Power LED on the front of the computer to se e if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST error mess ages on page 237 for more information. ● Turn up the brightness and contrast contro ls of the monitor if the monitor is dim.
Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if yo u feel uncomfortable abo ut performing the operation, contact an authorized dealer or reseller.
Cursor will not move usin g the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Nu m Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Op tions .
Poor performance. Cause Solution Hard drive fragmented. D efragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running.
Computer powered off automatically and the Power LED flashes Red two times, once every seco nd, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth itera tion but LEDs continue flashing). Cause Solution Processor thermal protection activated: A fan may be blocked or not turning.
Solving power problems Common causes and solutions for power prob lems are l isted in the following table. Power supply shuts down intermitten tly. Cause Solution If equipped with a voltage selector, voltage selec tor switch on rear of computer chassis (some models) not sw itched to correct line voltage (115V or 230V).
Power LED flas hes Red four times, once e very se cond, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs contin ue flashing.
Solving hard drive problems Hard drive error occurs . Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start , click Computer , and right- click on a drive. Select Properties , and then select the Tools tab. Under Error- checking click Check Now .
Drive not found (identifie d). Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security .
Computer will n ot boot from hard drive. Cause Solution Hard Drive's “Emulation Type ” is set to “None.” (some models) Run the Computer Setup utilit y and change the “Emulation Type” to “Hard Disk” in the device's details under Storage > Device Configuration .
Solving media card reader problems Media card will not work in a digita l camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (F AT16 & FAT12) form at and can not operate with a FAT32 formatted card.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is us ed to safely eject the card. In Windows 7, click Sta rt , select Computer , right-click on the corresponding drive icon, and th en select Eject . Pull the card out of the slot.
Solving display problems If you encounter display problems, see the docume ntation that came with the monitor and to the common causes and solutions listed in the following table. Blank screen (no video). Cause Solution Monitor is not turned on and t he monitor light is not on.
Blank screen and the power LED flashes Red five ti mes, once every sec ond, followed by a two second pause, and t he computer beeps five times. (Beeps st op after fifth iteration but LED s continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs .
Dim characters . Cause Solution The brightness and contrast controls are not set properly. Adjust the monito r brightness and contrast controls. Cables are not properly connected. Check that th e graphics cable is securely connect ed to the graphics card (if applicable) or video connector and the monitor.
“No Connection, Check Sig nal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect th e video cable between the monitor and computer. CAUTION: Ensure that the com puter power is off while connecting the video cable.
High pitched noise coming from inside a flat panel monitor. Cause Solution Brightness and/or contrast settin gs are too hi gh. Lower brightness and/or contrast settin gs.
Solving audio problems If the computer has au dio features and you encounter au dio problems, s ee the common c auses and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resourc es are being used by other open applications.
Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager.
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager.
Printer will not turn on. Cause Solution The cables may not be connected pr operly. Reconnect all cables and ch eck the power cord and electrical outlet. Printer prints garbled inform ation. Cause Solution The correct printer driver for the application is not inst alled.
Solving keyboard and mouse problems If you encounter keyboard or mo use prob lems, see the docu mentation that came w ith the equipment and to the common causes and solut ions lis ted in the following table. A wireless keyboard/mo use is not working correct ly.
Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is no t properly plugged into the back of the computer. Shut down the computer using th e keyboard. Windows 7: 1. Press the Ctrl and Esc keys at the same time (or press th e Windows logo key) to display the Start menu.
Solving Hardware Installation Problems You may need to reconfigure the co mputer when yo u add or remo ve hardware, such as an a dditional drive or expansion card. If you install a plug and play device, Windows auto matically recognizes the device and config ures the comput er.
Computer will not start. Cause Solution Wrong memory modu les were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with th e system to determine if you are using the c orrect memory modules and to verify the proper installation.
Power LED flashes Red si x times, once every seco nd , followed by a two second pause, an d the computer beeps six times. (Beeps stop after fift h iteration but LEDs continue fl ashing.) Cause Solution Graphics card (some models) is not seated properly or is bad, or system board is bad.
Table 9-2 Solving Network P roblems (continued) Wake-on-LAN feature is not functionin g. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN opti on in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN .
Network driver does not detect network cont roller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Devic e Manager. To access Device Manager in Windows 7 , click Start , select Control Panel , and then select Device Manager .
Diagnostics rep orts a failure. Cause Solution The cable is not securely c onnected. Ensure that the cable is securely attached to the network connector and that the other end of the cabl e is securely attached to the correct device. The cable is attached to the incorrect conn ector.
Network controlle r stops working without apparent c ause. Cause Solution The files containing the net work drivers are corrupted. Rein stall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8. If necessary, download the softpaq from the web (from a different computer).
NOTE: The memory count will be affected by conf igurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in si ngle cha nnel mo de or 16 MB of memory in dual- channel mode to download, decomp ress, and execute the ME firmware for Out- of-Band (OOB), third- party data storage, a nd ot her management functions.
Power LED flashes Red five times, once every se cond, followed by a two second pause, and the computer beeps five times. (Beeps stop after fi fth iteration but LEDs conti nue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs.
Solving CD-ROM and DVD problems If you encounter CD-ROM or DV D problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. S ee the documentation th at came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock.
Recording or copying CDs is difficult or impo ssible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using th e correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers.
Solving front panel component problems If you encounter problems with de vices connected to the fro nt panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer.
Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable mo dem and the computers’s RJ-45 connector. ( If the connection is good, the “PC” LED light on the front of th e cable/DSL modem will be on.
Solving software problems Most software problems occur as a result of the following: ● The application was not instal led or configured correctly. ● There is insufficient me mory av ailable to run the application. ● There is a conflict between app lications.
Computer will not co ntinue after H P logo scree n displays . Cause Solution System files may be damaged. In Windows 7, u se recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.
10 POST error messages This appendix l ists the error co des, error me ssag es, and the various indi c ator light and audible sequences that you may encounter during Power-On Se lf-Test (POS T) or computer r estart, the probable source of the probl em, and steps you ca n take to resolve the error condition.
POST numeric codes and text messages This section covers those POST er rors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displa yed on the screen.
Control panel message Descrip tion Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used).
Control panel message Descrip tion Recommended action 301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard.
Control panel message Descrip tion Recommended action 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may have malfunctio ned. 1. Reseat CPU or chassis fan. 2. Reseat fan cable. 3. Replace CPU or chassis fan. 515-Power Supply fan not detected Power supply fan is not connected or may have malfunctio ned.
Control panel message Descrip tion Recommended action 1152-Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 250 .
Control panel message Descrip tion Recommended action 2200-PMM Allocation Erro r during MEBx Download Memory error during POST execution of the Managemen t Engine ( ME) BIOS Ex tensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer.
Control panel message Descrip tion Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board.
Control panel message Descrip tion Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for th e current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
Control panel message Descrip tion Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3.
Activity Beeps Possible cause Recommended action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: A fan may be blocked or not turning.
Activity Beeps Possible cause Recommended action Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Activity Beeps Possible cause Recommended action Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
11 Password security and resetting CMOS This computer supports se curity password feature s, which can be established through the Computer Setup Utilities menu. This computer supports two securi ty password features that are esta blished through the Computer Setup Utilities menu: setup password and power-on pass word.
Resetting the password jumper CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup password or the power-on pass word, the computer is in accessible and ca n no longer be used. Enabling the stringent password disables the ability to reset the password by moving the jumper on the system boar d.
8. Plug in the computer and turn on power. Allo w the op erating system to start. This clears the current passwords and disables the password features. 9. To establish new passwords, repeat step s 1 thro ugh 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8.
4. Locate, press, a nd hold the CMOS button in for five s econds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button an d other system board comp onents, see the Illustrated Parts & Service Map (IPSM).
12 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use th e UEFI-based hardwa re diagnostic sol ution that HP includes on all products.
After pressing F2 , the BIOS sequentiall y searches three places for the system diagnostics : a. First – a connected USB drive (to download the diagnostics tools to a U SB drive, see the instructions in Downloading HP PC Hard ware Diagnostics to a USB device on page 255 ).
13 System backup and recovery Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP an d Windows to help you safeguard your information and retrieve it if you ever need to.
Creating recovery media and backups Recovery after a system failure is only a s good as your most recent back up. 1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer.
Restoring and recovering using Windows 8 tools Windows recovery tools pr ovide access to several options for r ecovering your s ystem. Choose the method that best matches your situation and level of e.
If Windows is respondi ng, use these s teps to start Ref resh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows , selec t Get started , and follow the on-screen instructions. If Windows is not respon ding, use these steps to start Re set: 1.
Recovery using Windows 8 operating sys tem media (purchased separately) This recovery process requires Windows 8 oper ating system media, which can be ordered from the support website. For U. S. support, go to http://www.hp.com/ suppo rt . For worldwide support, go to http://welcome.
Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP an d Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
There are two types of re covery media. To determine which steps to follo w for your computer: 1. Click the Start button. 2. Click All Programs . ● If Security and Protection is lis ted, continue with the steps in Creating recovery media using HP Recovery Manager (select models only) on pag e 263 .
NOTE: You must use a USB flash drive wi th a capacity of at least 8 GB. 1. Close al l open prog rams. 2. Insert the USB fl ash drive into a USB po rt on the com puter. 3. Click the Start button, click All Prog rams , clic k Security and Protection , click Recovery Manager , and then click Recovery Media Creation .
After the Windows 7 operating system DVD has been created, cr eate the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator . 2. Select Driver disk . 3. From the drop-down menu, select the drive for burning the recovery media.
To start System Restore: 1. Close al l open prog rams. 2. Click the Start button, right-click Computer , and then click Properties . 3. Click System protection , System Re store , click Next , and then follow the on-screen instructions. System Recovery WARNING! This procedure will delete all user information .
3. Turn on the computer. 4. When Windows has loaded, click the Start button, click All Programs . is listed, follow t he steps in System Recovery when Windows is not responding on page 267 . ● If Security and Protection is listed, continue with step 5 .
CAUTION: System Recovery deletes all data and progra ms you have created or installed. Back up any important data to a CD or DVD or to a US B flash drive. To perfor m a System R ecove ry using recovery media: 1. If using a set of DVDs, insert th e first recovery disc into the DVD drive tray, and close the tray.
CAUTION: Using a Windows 7 operating system DVD comp letely erases hard drive contents and reformats the hard drive. All file s that you have cre a ted and any software that you have installed on the computer are permanently removed.
A Battery replacement The battery that comes with the co mputer provides power to the rea l-time clock. Whe n replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery.
6. Locate the battery and battery holder on the system board. NOTE: On some computer models, it may be nece ssary to remove an internal component to gain access to the battery. 7. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery.
b. Insert the new battery and posi tion the clip back into place. NOTE: After the batt ery has been replaced, use the following steps to comp lete this procedure. 8. Replace the access panel. 9. Plug in the computer and turn on power t o the computer.
B P ower cord set requirements The power supplies on some comput ers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC.
Country-specific requirements Additional requirements specific to a countr y are shown in parentheses and explained b elow. Country Accrediting Age ncy Country Accrediting Agency Australia (1) Austria.
C Specifications TWR specifications Chassis Height Width Depth 15.7 in 6.7 in 17.4 in 39.9 cm 17.0 cm 44.2 cm Appro ximate Weig ht 20.5 lb 9.3 kg Temperature Range Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to 60°C NOTE: Operating temperature is derated 1.
Rated Input Current 5.5A 1 This system utilizes an active power factor corrected pow er su pply. This allows the syst em to pass the CE mark requirements for use in the countries of t he European Union. The active power factor corrected power s upply also has the added benefit of not requiring an input voltage range select switch.
USDT specifications Chassis Height Width Depth (depth will increase if the computer is equipped with a port security bracket) 2.60 in 9.90 in 10.00 in 6.
Index A AC adapter, USDT spare part number 29, 33 access panel locked 200 SFF removal and replacement 95 SFF spare part number 95 SFF, spare part numb er 22, 28 TWR removal 45 TWR spare part number 45.
drive rail USDT rem oval and replaceme nt 164 Driver Recovery DVD, creating 264 using for restore 268 Driver Recovery media, Windows 82 6 1 drives SFF locations 110 TWR cable connections 59 TWR instal.
HP Recovery Disc Creator, using 264 I installing battery 270 SFF 2.5- inch hard dri ve 119 SFF 3.5- inch hard dri ve 116 SFF expansion card 103 SFF media card reader 112 SFF memory 100 SFF slim optical dri ve 115 TWR 2.5-inch hard drive 71 TWR 3.5-inch hard drive 71 TWR 5.
front panel 233 general 199 hard drive 205 hardwa re inst allati on 221 Internet access 233 keyboard 219 Media Card Reader 208 memory 227 monitor 210 mouse 219 network 223 power 203 printer 217 proces.
serial port, spare part number 17, 24 service considerations 40 setup password 250 SFF access pane l, spare part number 22, 28 disassembly pr eparation 94 drive power c able, spare part number 23, 28 .
tower conversion SFF 140 USDT 178 TWR access pane l, spare part number 15, 21 disassembly pr eparation 44 drive power c able, spare part number 16, 21 fan removal and replacement 87 fan sink removal a.
Windows 7 operating system DVD creating 264 using for restore 268 Windows 7 operating system media creating 264 Windows 8 backup and restore 256 Driver Recovery media 261 f11 recovery 258 hard drive r.
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