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Maintenance and Service Guide HP ProDesk 600 G1 Tower HP ProDesk 600 G1 Small Form Factor.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
About This Book WARNING! Text set off in this manner indicates that fail ure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to equipment or loss of information.
iv About This Book.
Table of contents 1 Product features ...... ......... ......... ............. ........ ......... ......... ......... ......... ............... ......... .. .... 1 Standard configuratio n feature s .............. ................ ............... ......
Small Form Fa ctor (SFF) chas sis spare pa rts ........... .............. .......... ............ .............. .............. .... 20 Computer ma jor components .............. ............. ................ ............ .............. ..............
Memory .... .......... .......... ........ .......... ............ ........ .......... .......... .......... .......... .......... ........ ...... .. 43 DIMMs ................... ................... ....................... ...................... .....
Drives ........... ........ .......... ........ ......... ........ .......... ........ .......... ......... ...... .......... ........ ..... .......... . 99 Drive pos itions ........ ............ ......... ............. ........... ........... .......
Solving audio p roblems .... ............... .................. ............... ................. ................... ................ 166 Solving printer p roblems .... ................ ..................... ................ ................. .......
System Restore .......................... .......................... ........................ .......................... 215 System Recovery ... ............. ................. ............... ................. ............... ................. .. 216 System Reco very when Windows is r esponding .
1 Product features Standard configuration features Features may vary de pending on the m odel. For a compl ete listing of the hardware and software installed in the computer, run the diagnostic ut ility ( included on some computer models only). NOTE: Both computer models can be used in a tower orientation or a desktop orientation.
Small Form Factor (SFF) 2 Chapter 1 Product features.
Tower (TWR) front panel components Drive configuration may vary by model. Some models have a bezel blank cove ring one or more drive bays. 1 5.25-inch Half-Height Drive Bay (behind bezel) 6 Hard Drive Activity Light 2 USB 2.0 Ports (black) 7 Slim Optical Drive (optional) 3 USB 3.
Small Form Factor (SFF) front panel components Drive configuration may vary by model. Some models have a bezel blank cove ring one or more drive bays. 1 Slim Optical Drive (optional) 5 Headphone Connector 2 USB 2.0 Ports (black) 6 Dual-State Power Button 3 USB 3.
Tower (TWR) rear panel components 1 Power Cord Connector 7 Line-Out Connector for powered audio devices (green) 2 PS/2 Keyboard Connector (purple) 8 PS/2 Mouse Connecto r (green) 3 USB 2.0 Ports (black) 9 RJ-45 Network Connector 4 DisplayPort Monitor Connectors 10 Serial Connector 5 VGA Monitor Connector 11 Line-In Audio Co nnector (blu e) 6 USB 3.
Small Form Factor (SFF) rear panel components 1 PS/2 Mouse Connector (green) 7 PS/2 Keyboard Connector (purple) 2 RJ-45 Network Connector 8 DisplayPort Monitor Connectors 3 Serial Connector 9 VGA Monitor Connecto r 4 USB 2.
Serial number location Each computer has a unique serial number and a prod uct ID number that are lo cat ed on the exterior of the computer. Keep t hese numbers available for u se when contacting customer service for assistance.
2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8 . Activating and customizing the software in Windows 7 If your computer was not shipped with a Wind ows® operating system, some portions of this documentation do not apply.
Downloading Windows 7 updates Microsoft may release upda tes to the operating s ystem. To help keep the computer running op timally, HP recommends checking for the latest updates du ring the initial installation and periodically throughout the life of the computer.
We recommend that you register yo ur computer with HP du ring operating system set up so you can receive important software updates, facilitate support questions, and s ign up for specia l offers. You can also register your computer with HP using the Register with HP app on the Start screen.
3 Illustrated parts catalog This chapter provides spare part informatio n for all chassis. Tower (TWR) chassis spare parts Computer major components Tower (TWR) chassis spare parts 11.
Item Desc ription Spare part number (1) Front bezel 732751-001 (2) Access panel 732748-001 (3) Power supply 320W, 92% efficient 702452-001 320W, 90% efficient 702453-001 320W, standard 702454-001 320W.
Cables Item Desc ription Spare part number (1) Front I/O assembly 732750-001 (2) Power switch/LED assembly 732749-001 (3) Drive power cable 732754-001 Cable clip 733686-001 Optical drive SATA cable , 14 inch, 1 straight en d, 1 angled end 732753-001 Hard drive SATA cable , 17.
Misc parts Item Desc ription Spare part number (1) Fan sink (incl udes replacement t hermal material) 727142-001 (2) Solenoid lock 641498-001 (3) Speaker 645330-001 (4) Hood sensor 638816-001 (5) Fan 636922-001 Card reader , 14-in-1, USB 3.
Item Desc ription Spare part number USB, HP Elite 674318-001 Washable 724795-001 Wireles s, HP Elite 674317-001 USB, optical 674316-001 Foot kit 336445-001 Keyboards PS/2 724718-xx1 USB 724720-xx1 USB.
Description Spare part number DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Misc boards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro N.
Spare part number Description 616608-001 2 TB, 7200 rpm SATA hard drive 617450-001 Adapter, DisplayPort to HDMI 632484-001 Adapter, DisplayPort to VGA 636922-001 Rear chassis fan 638815-001 Serial port PCI card 638816-001 Hood sensor 638817-001 Printer port, PCI card 639959-001 Hard drive SATA cable, 17.
Spare part number Description 700510-xx1 Washable keyboard 701427-xx1 Keyboard, smart card 701671-xx1 Keyboard, smart card, CCID 702084-001 GeForce GT630 PCIe x16 graphics card, 2 GB 702452-001 320W, 92% efficient 702453-001 320W, 90% efficient 702454-001 320W, standard 703372-001 HP Ultraslim Keyed Cable Lock 703597-001 Hard drive carrier, 2.
Spare part number Description 732748-001 Access panel 732749-001 Power switch/LED with h older 732750-001 Front I/O assembly 732751-001 Front bezel for use in all countries an d regions except for Chi.
Small Form Factor (SFF) chassis spare parts Computer major components Item Desc ription Spare part number (1) Front bezel 732757-001 (2) Access panel 732760-001 (3) Power supply 240W, 92% efficient 70.
Item Desc ription Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal mat erial) Intel Core i7 4770 (3. 4-GHz, 8-MB L3 cache) 727373-001 Intel Core i5 4670 (3. 4-GHz, 6-MB L3 cache) 727381-001 Intel Core i5 4570 (3.
Misc parts Item Desc ription Spare part number (1) Fan sink (incl udes replacement t hermal material) 727150-001 (2) Fan duct 727145-001 (3) Speaker 727149-001 (4) Hood sensor 638816-001 Card reader , 14-in-1, USB 3.
Item Desc ription Spare part number USB, HP Elite 674318-001 Washable 724795-001 Wireles s, HP Elite 674317-001 USB, optical 674316-001 Foot kit 583654-001 Keyboard PS/2 724718-xx1 USB 724720-xx1 USB,.
Description Spare part number DVD±RW drive 657958-001 DVD-ROM drive 608394-001 NOTE: 2.5-inch solid-state dr ives requ ire an adapter for installa tion.
Spare part number Description 617450-001 Adapter, DisplayPort to HDMI 632484-001 Adapter, DisplayPort to VGA 638813-001 Optical drive SATA cable, 19.5 inch, 2 straight ends 638815-001 Serial port PCI .
Spare part number Description 703597-001 Hard drive carrier, 2.5-inch to 3.5-inch 707252-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 716390-001 Card reader, 14-in-1, USB 3.
Spare part number Description 732772-001 Solenoid lock 733687-001 HP WLAN/Bluetooth module Small Form Factor (SFF) chassi s spare parts 27.
4 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. A dherence to the procedures and precautions d escribed in this chapter is essential for prop er service.
Generating static The following table shows that: Different ac tivities gen erate differe nt amounts of static electricity. Static electricity increase s as humidity decreases.
Personal grounding methods and equip ment Use the following equipment to prevent static electricity damage to equipment: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide p roper ground, a strap mus t be worn snug against ba re skin.
Conductive foam Conductive tabletop wor kstations with grou nd cord of on e-megohm +/- 10% resistance Static-dissipative table or floo r mats with hard tie to ground Field service kits.
Never cover the ventilation slots on th e monitor with any type of material. Install or enable power management functions of the operating system or other software, including sleep states . Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to c lean the computer.
CAUTION: Use safety glasse s equipped with side sh ields before attempting to clean de bris from under the keys. Visible debris underneath or between the keys may be remo ved by vacuuming or shaking. Canned, pressurized air may be us ed to clea n debris from u nder the keys.
Tools and soft ware Requirements To service the compu ter, you need the follow ing: Torx T-15 screwdriver Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) .
If you are inserting or removing a hard drive, tu rn off the computer. Do not remove a hard drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
SATA hard drive cables SATA data cable Always use an HP approved SAT A 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drive s. Current HP desktop prod ucts ship with SATA 3.0 Gb/s hard drives. SATA data cabl es are suscep tible to damage if overflexed.
5 Removal and replacement procedures: Tower (TWR) Adherence to the pr ocedures and pr ecautions desc ribe d in this chapter is esse ntial for proper service. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all components operate properly.
Access panel Description Spare p art number Access panel 732748-001 To access int ernal component s, yo u must remove the access panel: 1. Prepare the computer for disassembly ( Preparation for disassembly on page 37 ). 2. Lift up on the access panel handle (1) then lift the access panel off the comput er (2).
Front bezel security The front bezel can be locked in place by installing a security screw p rovided by HP. To install the security screw: 1. Prepare the computer for disassembly ( Preparation for disassembly on page 37 ). 2. Remove the acce ss panel ( Acce ss panel on page 38 ) 3.
Front bezel Description Spare p art number Front bezel 732751-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 37 ). 2. Remove the acce ss panel ( Acce ss panel on page 38 ) 3. Lift up the three tabs on the side of the beze l (1), then rotate the bezel off the ch assis (2).
Bezel blanks Description Spare p art number Optical drive bezel blank 732770-001 On some models, there are bezel bl anks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the acce ss panel ( Acce ss panel on page 38 ) 2.
To remove a 3.5-inch bezel bl ank, press outward on the two retaining tabs that hold the bezel blank in place (1) and rotate the bezel bl ank back and to the ri ght to remove it (2).
Memory Description Spare p art number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynami c random access memory (DDR3- SDRAM) dual inline me mory modules (DIMMs).
The system will automatically operate in single channel mode, dual cha nne l mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single chan nel and unbalanced dual channel memory configurations will result in infer ior graphics perfo rmance.
3. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets .
Expansion cards Description Spare p art number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 7208 37-001 AMD Radeon HD8490 PCIe x16 g.
4. Press straight down on the two gree n thumb tabs on the exterior of the chassis (1) and rotate the expansion card retention latch open (2). 5. Before installing an expansion card, remove th e expansion slot cover or the existing expansion card.
b. If you are removing a PCI Expres s x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free fr om t he socket. Lift the card straight u p to remove it. Be sure not to scrape the card against other components.
8. To install a new expansion card, slide the bracket on the end of the card d own into the slot on the back of the chassis an d press the card down firmly into the socket on the system board. NOTE: When installing an expansion card, press firm ly on the card so that the whole connector seats properly in the expansion card slot.
System board connections Refer to the following illustration and table to id entify the system board connectors for your model. No. System Board Connector System Board Label Color Componen t 1 PCI Exp.
No. System Board Connector System Board Label Color Componen t 18 SATA 3.0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 19 SATA 3.
Connect a media card reader US B 3.0 cable with a USB 3.0 to USB 2.0 adapter to the USB 2.0 connector on the system board labeled MEDIA. The power cable for the drives has two branches coming off the system board connector. The first branch is a three-headed cable with the first connector routed to t he 5.
CAUTION: To prevent loss of work and da mage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, a nd unplug the power c ord. Do not re move a drive while the computer is on or in standby mode.
Removing a 5.25-inch drive NOTE: HP does not offer a 5.25-inch op tical drive for this computer mo del. A 5.25-inch optical drive may have been installed by the user or third-party vendor. CAUTION: All removable media sho uld be taken out of a drive before removing the dr ive from the computer.
4. If you are installing an o ptical drive, insta ll fo ur M3 metric guide screws (not pr ovided) in the lower holes on each side of the drive. NOTE: When replacing an optical drive, transfer th e fo ur M3 metric gu ide scre ws from the old drive to the new one.
7. Connect the opposite end of the da ta cable to one of the light bl ue SATA connecto rs on the system board. NOTE: Refer to System board connections on page 50 for an illustration of the system board drive connectors. 8. Replace the front bezel. NOTE: An optional bezel trim piece that surrounds the front of the 5.
5. Press the release lever at the rear of the drive away from the drive (1) and slide the drive from the drive bay (2). Drives 57.
Installing a 3.5-inch device 1. Prepare the computer for disassembly ( Preparation for disassembly on page 37 ). 2. Remove the acce ss panel ( Acce ss panel on page 38 ). 3. Remove the front bezel ( Front bezel on page 40 ). Remove the front bezel. If you ar e installing a drive in a bay covered by a bezel bl ank, remove the bezel blank .
6. If installing a USB 3.0 media card reader, yo u must use the USB 3.0 to USB 2.0 adapter and connect the adapter cable from the media card reader to the USB 2.0 connector on the system board lab eled MEDI A. NOTE: Refer to System board connections on page 50 for an illustration of the s ystem board drive connectors.
Installing a slim optical drive 1. Prepare the computer for disassembly ( Preparation for disassembly on page 37 ). 2. Remove the acce ss panel ( Acce ss panel on page 38 ). 3. Remove the front bezel ( Front bezel on page 40 ). If you are ins talling a drive in a bay covered by a bezel blank, re move the bezel bla nk.
5. Slide the optical drive through the front bezel all the way into the bay so that it locks in place. 6. Connect the power cable and data cabl e to t he rear of the optical drive. 7. Connect the opposite end of the da ta cable to one of the light bl ue SATA connecto rs on the system board.
3. Disconnect the power cable (1) and dat a ca ble (2) from the back of the hard drive. 4. Release the driv e by pulling the release ta b away from the drive (1) and slidi ng the drive out o f the bay (2). 5. Remove the four guide screw s (two on each side) from the ol d drive.
Installing a 3.5-inch or 2.5-inch hard drive 1. Prepare the computer for disassembly ( Preparation for disassembly on page 37 ) 2. Remove the acce ss panel ( Acce ss panel on page 38 ) 3. Install guide screws on the sides of the drive. 3. 5-inch hard drives use standard 6-32 silver and blue isolation mounting screws.
You can also install a 2 .5-inch hard dr ive into a 3.5-inch drive bay using an adapter brac ket similar to the example shown below. Slide the drive into the bay adapter bra cket, ensuring the connect or on the drive is fully inserted into the connecto r on the adapter bracket.
Install four 6-32 silver and blue isolation mounting guide screws in the adap ter bracket (two on each side of the bracket). 4. Slide the drive into the drive bay , making sure to align the guide screws with the guide slots, until the drive snaps into place.
5. Connect the power cable (1) and data cabl e (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a th ree-headed cable that is routed from the system board to the rear of the hard drive b ays. 6. If installing a new drive, conne ct the opposite end of the data cable to the approp riate system board conne ctor.
Front I/O assembly Description Spare p art number Front I/O assembly 732750-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 37 ). 2. Remove the acce ss panel ( Acce ss panel on page 38 ). 3. Remove the front bezel ( Front bezel on page 40 ).
Power switch/LED assembly Description Spare p art number Power switch/LED assembly 732749-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 37 ). 2. Remove the acce ss panel ( Acce ss panel on page 38 ). 3. Remove the front bezel ( Front bezel on page 40 ).
5. Press down on the top of the a s sembly to disengage the tab that secures the assembly to the chassis. 6. Rotate the assembly downward to remove it from the chassis. 7. Pull the assembly away from the chassis while thre ading the cable through th e hole in front of the chassis.
Fan sink Description Spare p art number Fan sink 727142-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. NOTE: System board appearance may vary. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 37 ).
4. Disconnect the fan cable from the system board c onnector label ed CPUFAN (1) , and the n lift the fan si nk from atop th e processor (2) . CAUTION: Fan sink retaining screws should be tightened i n diagonall y opposite pairs ( as in an X) to evenly seat the heat sink on the processor.
Processor Description Spare p art number Intel Core i7 processor 4770, 3.4 GHz, 8-MB L3 cache, 86W 727373-001 Intel Core i5 processor s 4670, 3.4 GHz, 6-MB L3 cache, 86W 727381-001 4570, 3.2 GHz, 6-MB L3 cache, 86W 727380-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 37 ).
NOTE: After installing a new processor onto the sy stem board, always update the system ROM to ensure that the latest version of the BIOS is being use d on the computer. The latest syst em BIOS can be found on the Web a t: http://www8.hp.com/ us/en/support-drivers.
Smart Cover Lock (solenoid lock) Description Spare p art number Solenoid lock 641498-001 NOTE: The Smart Cover Lock is an optional fe ature included on some models only. The Smart Cover Lock is a software -controllable cover lock, controlled by the setup password.
3. From the outside, rear side of the chassis, use the Smart Cover Fa ilSafe Key to remove the tamper- proof screw(s) that se cure the Smart Cover Lock to the chassis. CAUTION: After you remove the screws, the lock ma y fall into the computer. Hold the lock while removing the screws to avoid damaging the lock or internal components.
Place the lock up against the tab at the top of the installati on location on the rear of the chassis. From the outside of the chassis, line up the screw holes and install both security screws. Plug the co nnector into the system boar d connector. Insert the cable into the clip on the back of the sy stem board US B port.
Hood sensor Description Spare p art number Hood sensor 638816-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 37 ). 2. Remove the acce ss panel ( Acce ss panel on page 38 ). 3. Disconnect the cable from the syst em board connector la beled HSENSE (1) .
Fan Description Spare p art number Fan 636922-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 37 ). 2. Remove the acce ss panel ( Acce ss panel on page 38 ). 3. From the outside, rear side of the chassis, remove the three silver Phillips sc rews that secure the fan to the chassis.
5. Lift the fan out of the chassis (2) . To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer. Fan 79.
Power supply NOTE: System board appearance may vary. Description Spare p art number Power supply, 320W, 92% efficient 702452-001 Power supply, 320W, 90% efficient 702453-001 Power supply, 320W 702454-001 Power supply, HV, 320W 707906-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 37 ).
4. Remove the power cables from the clip on the base pan. 5. From the outside, rear of the ch assis, remove the four silver Torx T15 scr ews that connect the power supply to the chassis. 6. Press the tab (1) on the base pan in front of the power supply that holds it in place.
7. Slide the power supp ly toward the front of the com puter (2) , rotate slightly into the computer so the power supply clears the lip on the t op of the ch assis, and then lift the power supply out of the chassis (3) . To install the power supply, reverse the removal procedure.
System board NOTE: All system board spare part kits in clude repl acement thermal material. NOTE: System board appearance may vary. Description Spare p art number System board for use in models withou.
6. Slide the board t oward the side of the chassis to disengage it from the system boar d connector , and then lift the extension board from the chassis (2) .
6 Removal and replacement procedures: Small Form Factor (SFF) Adherence to the pr ocedures and pr ecautions desc ribe d in this chapter is esse ntial for proper service. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all components operate properly.
Access panel Description Spare p art number Access panel 732760-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ). 2. Lift up on the access panel handle (1) then lift the access panel off the comput er (2). To install the access panel, reverse the removal procedu re.
Front bezel Description Spare p art number Front bezel 732757-001 Optical drive bezel blank 732769-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ). 2. Remove the acce ss panel ( Acce ss panel on page 86 ). 3. Lift up the three tabs on the side of the beze l (1), then rotate the bezel off the ch assis (2).
Front bezel security The front bezel can be locked in place by installing a security screw p rovided by HP. To install the security screw: 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ). 2. If the computer is on a stand, remove the computer from the stand .
6. Install the security screw through the middle fron t bezel release tab to se cure the front bezel in place. Front bezel security 89.
Bezel blanks On some models, there are bezel bl anks cove ring the 3.5-inch and 5.25-i nch external dr ive bays that need to be removed befo re installing a drive. To remove a bezel blank: 1. Remove the acce ss panel ( Acce ss panel on page 86 ). 2. Remove the front bezel ( Front bezel on page 87 ).
Memory Description Spare p art number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynami c random access memory (DDR3- SDRAM) dual inline me mory modules (DIMMs).
The system will automatically operate in single channel mode, dual cha nne l mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single chan nel and unbalanced dual channel memory configurations will result in infer ior graphics perfo rmance.
4. Open both latches of th e memory module socket (1) , and insert the memory module into the socket (2) . NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets .
Expansion card Description Spare p art number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 7208 37-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8350 DH PCIe x1 6 graphics card, 1 GB DDR3 717220-001 HP WLAN 802.
5. Release the slot cover retention la tch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position. 6. Before installing an expansion card, remove th e expansion slot cover or the existing expansion card.
b. If you are removing a PCI Expres s x1 card, hold the card a t each end, and ca refully rock it back and forth until the connectors pull free fr om the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).
8. If you are not installing a new expansion card, in stall an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operatio n.
11. Connect external cables to the inst alled card, if needed. Connect internal cables to the system board, if ne eded. 12. Reconfigure the computer, if necessary. System board connections Refer to the following illustration and table to id entify the system board connectors for your model.
No. System Board Connector System Board Label Color Componen t 16 SATA 3.0 SATA0 dark blue Primary Hard Drive 17 SATA 3.0 SATA3 light blue Any SATA Device other than the Primary Hard Drive 18 SATA 3.0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 19 SATA 3.
When installing dr ives, follow these guideli nes: The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board lab eled SATA0. Connect secondary hard drives and optical drives to one of the light bl ue SATA connectors on the system board (l abeled SATA 1, SATA2, an d SATA3).
CAUTION: To prevent loss of work and da mage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, a nd unplug the power c ord. Do not re move a drive while the computer is on or in standby mode.
Removing a 3.5-inch device CAUTION: All removable media sho uld be taken out of a drive before removing the dr ive from the computer. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ). 2. Remove the acce ss panel ( Acce ss panel on page 86 ).
Installing a 3.5-inch device 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ). 2. Remove the acce ss panel ( Acce ss panel on page 86 ). 3. Remove the front bezel ( Front bezel on page 87 ). If you are ins talling a drive in a bay covered by a bezel blank, re move the bezel bla nk.
6. Slide the drive into the drive bay , making sure to align the guide screws with the guide slots, until the drive snaps into place. 7. If installing a USB 3.0 media card reader, yo u must use the USB 3.0 to USB 2.0 adapter and connect the adapter cable from the media card reader to the USB 2.
Removing a slim optical drive CAUTION: All removable media sho uld be taken out of a drive before removing the dr ive from the computer. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ). 2. Remove the acce ss panel ( Acce ss panel on page 86 ).
Installing a slim optical drive 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ). 2. If the computer is on a stand, remove the computer from the stand .
6. Slide the optical drive through the front bezel all th e way into the bay so that it locks in place (1), then connect th e power cable (2) and data cable (3) to the rear of the drive. 7. Connect the opposite end of the da ta cable to one of the light bl ue SATA connecto rs on the system board.
5. Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back unti l it stops, then lift the drive up and out of the bay (2). 6. To install a ha rd drive, you mu st transfer the si lver and blue isolat ion mo unting guide screws from the old hard drive to the new hard drive.
7. Align the guide screws with the slots on the chassi s dr ive cage, press the hard drive down into the bay, then slide it forward until it stops and locks in place.
Removing a 2.5-inch hard drive 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ). 2. Remove the acce ss panel ( Acce ss panel on page 86 ). 3. Rotate the drive cage to its upright position. 4. Disconnect the power cable and data cable from the back of the h ard drive.
4. Install four black an d blue M3 isolation mo unting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a dri ve, transfer the four M 3 is olation mounting guide screw s from the old drive to the n ew one.
Power supply Description Spare p art number Power supply, 92% efficient 702455-001 Power supply, 90% efficient 702456-001 Power supply, standard 702457-001 WARNING! To reduce po tential safety i ssues.
5. Release the powe r supply cables from the ca ble retaining clip under the drive cage. Power supply 113.
6. From the outside, rear of the computer, remo ve the three Torx screws t hat secure the power supply to the rea r of the ch assis. 7. From the inside of the chassis, press t he re lease button at the front of the power supply (1) . 8. Slide the power supply forward (2) , and then lift it out of the chassis (3) .
Fan duct Description Spare p art number Fan duct 727145-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ). 2. Remove the acce ss panel ( Acce ss panel on page 86 ).
Smart Cover Lock (solenoid lock) Description Spare p art number Solenoid lock 732772-001 NOTE: The Smart Cover Lock is an optional fe ature included on some models only. The Smart Cover Lock is a software -controllable cover lock, controlled by the setup password.
3. From the outside, rear side of the chassis, re move the silver security screw that secures the solenoid lock to the chassis. 4. From the inside of the chassis, disconnect the cable (1) from the system board conn ector labeled HLOCK. 5. Remove the solenoid lock from the chassis (2) .
118 Chapter 6 Removal and replacemen t procedures: Small Form Factor (SFF).
Hood sensor Description Spare p art number Hood sensor 638816-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ). 2. Remove the acce ss panel ( Acce ss panel on page 86 ). 3. Disconnect the cable from the syst em board connector la beled HSENSE (1) .
Cable routing Use the following image to determine proper cab l e routing in the Small Form Factor computer. 120 Chapter 6 Removal and replacemen t procedures: Small Form Factor (SFF).
Front I/O assembly Description Spare p art number Front I/O assembly 732755-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ). 2. Remove the acce ss panel ( Acce ss panel on page 86 ). 3. Remove the front bezel ( Front bezel on page 87 ).
6. Remove the cables from the cable clip un der the drive cage. 7. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis. 8. Press the tab on the righ t side of the assembly (2 ) to disengage it from the chassis. 9. Push the assembly into the chassis (3) , and remove it from the chassis.
Power switch assembly Description Spare p art number Power switch assembly 732756-001 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ). 2. Remove the acce ss panel ( Acce ss panel on page 86 ). 3. Remove the front bezel ( Front bezel on page 87 ).
6. Remove the cable from the cable clip under the d rive cage. 7. From the inside of the chassis, press down on the tab on the top of the power switch (1) to disengage the power switch from the chassis. 8. Pull the power sw itch out the front of the chassis (2) , while routing the cable through the hole in the chass is.
Speaker Description Spare p art number Speaker 727149-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ). 2. Remove the acce ss panel ( Acce ss panel on page 86 ).
Fan sink Description Spare p art number Fan sink 727150-001 The fan sink is secured atop the processor with four captive Torx screws. The fan sink inclu des a heat sink and a fan. 1. Prepare the computer for disassembly ( Preparation for disassembly on page 85 ).
5. Disconnect the fan cable from the system board c onnector label ed CPUFAN (1) , and the n lift the heat sink from atop the processor (2) . When reinstalling the fan sink, make sure that its bott om has been cleaned with an alcohol wipe and fresh thermal grease has been appl ied to the top of the processor.
5. Rotate the locking lever to its full open position (1) . 6. Raise and rotate the microprocessor re tainer to its fully open position (2) . 7. Carefully lift the processor from the so cket (3) . CAUTION: Do NOT handle the pins in the process or socket.
System board Description Spare p art number System board for use in models without Windows 8 (includes thermal material) 696794-001 System board for use in models with Window s 8 St andard (includes t.
8. Slide the system board toward the front of the chassis to disengage the connectors (2) , and then lift the system board u p and out of the chassis (3) . To install the system boar d, reverse the removal procedur e. NOTE: When replacing the s ystem board, you must al so change the chassis serial number in t he BIOS.
2. Orient the computer so that its right side is fa cing down and place the computer in the optional stand. NOTE: To stabilize the computer in a tower orient ation, HP recommends the use of the optional tower stand. 3. Reconnect the powe r cord and any exte rnal devices, then turn on the computer.
7 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Ut ility to do the following: Change factory default settings.
Enable or disable removable media b oot ability. Solve system configuration errors detected but not automatically fixed duri ng the Power-On Self- Test (POST). Replicate the system setup by saving s ystem configuration information on a USB device and restoring it on one or more computers.
Computer Setup—File NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 7-1 Computer Setup—File Option Descript ion System Information Li.
Computer Setup—Storage NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 7-2 Computer Setup—St orage Option Descript ion Device Configuration Lists all installed BIOS-c ontrolled storage devices.
Table 7-2 Computer Setup—Storage (continued) Storage Options SATA Emulation Allows you to choose how t he SATA controller and devices are accessed by the operating system .
Table 7-2 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard dr ives capa ble of performing the Drive Protection System (DPS) self-tes ts. NOTE: This selection will only appear when at leas t one drive capable of performing the DPS self- tests is attached to the system.
Computer Setup—Security NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 7-3 Computer Setup—Security Option Descript ion Setup Password Allows you to set and enable a setup (administrator) password.
Table 7-3 Computer Setup—Security (continued) Device Security Allows you to set Device Av ailable/Device Hidden (default is Device Available) for: Embedded security device System audio USB controller (varies by model) Network controller NOTE: You must disable AMT before trying to hide the network controller.
Table 7-3 Computer Setup—Security (continued) Master Boot Record Security Enables/disables Master Boot Record (MBR) security . The MBR contains information needed t o successfully boot from a disk and to access the data stored on the disk.
Table 7-3 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (enable/disa ble) - He lps prevent operating system securit y breaches. Default is enabled. SVM CPU Virtualization (enable/disable).
Table 7-3 Computer Setup—Security (continued) System Security (continued) OS management of Embedded Security Device (enable/ disable) - This option allows the us er to limit OS control of the Embedded Security Device. De fault is enabled. This option is automatically disabled if Trusted Execution Technology is enabled.
Table 7-3 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-s pecific boot keys. Default is HP Keys. Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f keys to access items before the operating sy stem loads.
Table 7-4 Computer Setup—Power (continued) Hardware Power Manageme nt SATA Power Management – Enables or disables SATA bus and/or device power management. Default is enabled. S5 Maximum Power Savings – Turns off power to all noness ential hardware when system is off to meet EUP Lot 6 requirement of l ess than 0.
Computer Setup—Advanced NOTE: Support for s pecific Co mputer Setup op tions may vary de pending on the ha rdware configuration. Table 7-5 Computer Setup—Advanced (for a dvanced users) Option Heading Power-On Option s Allows you to s et: POST mode (QuickBoot, Clear M emory , FullBoot, or FullBoot Every x Days).
Table 7-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the compu ter to turn on automatically at a time you specify. Onboard Devices Allows you to set resour ces for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O R ange.
Table 7-5 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in t he system. Allows yo u to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you t o set: AMT (enable/disable).
8 Troubleshooting without diagnostics This chapter provides information on how to identi fy and correct mino r proble ms, such as USB devices, hard drive, optical drive, graphi cs, audio, me mory, and software pr oblems. If you encounter problems with the computer, refer to the tables in this ch apter for probable causes and recommended solutions.
If you recently installed new so ftware, uninstall the software and see if the computer functions properly. Boot the computer to the Safe Mode to see if it wil l boot without all of the drivers l oaded. When booting the operating system, use “Last Known Configuration.
Check the Power LED on the front of the computer to se e if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST error messag es on page 187 for more information. Turn up the brightness and contrast contro ls of the monitor if the monitor is dim.
Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if yo u feel uncomfortable abo ut performing the operation, contact an authorized dealer or reseller.
Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Nu m Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Op tions .
Poor performance. Cause Solution Hard drive fragmented. D efragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth itera tion but LEDs continue flashing). Cause Solution Processor thermal protection activated: A fan may be blocked or not turning.
Solving power problems Common causes and solutions for power prob lems are l isted in the following table. Power supply shuts down intermitten tly. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not sw itched to correct line voltage (115V or 230V).
Power LED flas hes Red four times, once eve ry se cond, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iter ation but LEDs contin ue flashing.
Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with a file. In Windows 7, click Start , expand Comp uter , and right- click on a drive. Select Properties , and then select the Tools tab. Under Error- checking click Check Now .
Nonsystem dis k/NTLDR missing message. Cause Solution Bootable hard drive is not attached as first in a multi-hard drive configuration. If attempting to boot from a hard drive, ensure it is attached to the system board dark blue SATA connector. Bootable hard drive is not listed first in the Boot Order.
Solving media card reader problems Media card will not work in a digita l camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (F AT16 & FAT12) form at and can not operate with a FAT32 formatted card.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is us ed to safely eject the card. In Windows 7, click Sta rt , select Computer , right-click on the corresponding drive icon, and then select Eject . Pull the card out of the slot.
Blank screen (no video). Cause Solution You may ha ve a screen blan king utility installed or energy saver features are enabled. Press any key or click the mouse button and type your password (if set). System ROM is corrupted; system is ru nning in Boot Block Emergency Recovery M ode (indicated by eight beeps).
Blank screen and the power LED flashes Red six ti mes, o nce every se cond, followed b y a two second pause, and the computer beeps six times. (Beeps stop after fifth itera tion but LEDs co ntinue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: 1.
The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted.
“Out of Range” displ ays on scre en. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect.
Fuzzy focus; streak ing, ghosting, or sh adowing effect s; horizontal scrolling lines; faint vertical bars; or unable to center the pict ure on the screen (fl at pa nel monitors using an analog VGA input connection only).
Solving audio problems If the computer has au dio features and you encounter audi o problems, see the c ommon causes an d solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resourc es are being used by other open applications.
Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager.
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager.
Printer will not turn on. Cause Solution The cables may not be connected pr operly. Reconnect all cables and ch eck the power cord and electrical outlet. Printer prints garbled informati on. Cause Solution The correct printer driver for the application is not inst alled.
Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard needs repairs. See the Worldwide Limited W arranty for terms and conditions.
Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on t he mouse and clean the interna l compon ents. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.
Table 8-1 Solving Hardware Installa tion Problems (continued) A new device is not recogni z ed as part of the system. Cause Solution When the system advised you of changes to the configuration, you did not accept them. Reboot the computer and follow the instructions for accepting the changes.
Power LED flashes Red five times, once every se cond, followed by a two second pause, and the computer beeps five times. (Beeps stop after fi fth iteration but LEDs continu e flashing.
Solving Network Problems Some common causes and solutions for net work prob lems are listed in the following table. These guidelines do not discuss the process of debugging the n etwork cabling. Table 8-2 Solving Network Problems Wake-on-LAN feature is not functionin g.
Network driver does not detect network cont roller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Devic e Manager. To access Device Manager in Windows 7 , click Start , select Control Panel , and then select Device Manager .
Diagnostics rep orts a failure. Cause Solution The cable is not securely c onnected. Ensure that the cable is securely attached to the network connector and that the other end of the cabl e is securely attached to the correct device. The cable is attached to the incorrect connector.
Network controlle r stops working without apparent c ause. Cause Solution The files containing the net work drivers are corrupted. Rein stall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8. If necessary, download the softpaq from the web (from a different computer).
NOTE: The memory count will be affected by conf igurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in si ngle cha nnel mo de or 16 MB of memory in dual- channel mode to download, decomp ress, and execute the ME firmware for Out- of-Band (OOB), third- party data storage, and ot her management functions.
Power LED flashes Red five times, once every se cond, followed by a two second pause, and the computer beeps five times. (Beeps stop after fi fth iteration but LEDs continu e flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs.
Solving CD-ROM and DVD problems If you encounter CD-ROM or DV D problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. S ee the documentation th at came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock.
Recording or copying CDs is difficult or impo ssible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using th e correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers.
Solving front panel component problems If you encounter problems with de vices connected to th e front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer.
Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable mo dem and the computers’s RJ-45 connector. ( If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.
Solving software problems Most software problems occur as a result of the following: The application was not instal led or configured correctly. There is insufficient me mory av ailable to run the application. There is a conflict between app lications.
Computer will not co ntinue after H P logo sc reen displa ys. Cause Solution System files may be damaged. In Windows 7, u se recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.
9 POST error messages This appendix l ists the error co des, error mess ag es, and the various indi cator light and audible sequences that you may encounter during Power-On Se lf-Test (POS T) or computer restart, the probable source of the probl em, and steps you ca n take to resolve the error condition.
POST numeric codes and text messages This section covers those POST er rors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displa yed on the screen.
Control panel message Descrip tion Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used).
Control panel message Descrip tion Recommended action 301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard.
Control panel message Descrip tion Recommended action 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may have malfunctio ned. 1. Reseat CPU or chassis fan. 2. Reseat fan cable. 3. Replace CPU or chassis fan. 515-Power Supply fan not detected Power supply fan is not connected or may have malfunctio ned.
Control panel message Descrip tion Recommended action 1152-Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 200 .
Control panel message Descrip tion Recommended action 2200-PMM Allocation Erro r during MEBx Download Memory error during POST executi on of the Managemen t Engine (ME ) BIOS Ext ensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer.
Control panel message Descrip tion Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board.
Control panel message Descrip tion Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for th e current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
Control panel message Descrip tion Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3.
Activity Beeps Possible cause Recommended action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: A fan may be blocked or not turning.
Activity Beeps Possible cause Recommended action Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 6 Pre-video graphics error. For systems with a graphics card: 1.
Activity Beeps Possible cause Recommended action Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 11 The current processor does not support a feature previously enabled on this system.
10 Password security and resetting CMOS This computer supports se curity password features, which can be established through the Computer Setup Utilities menu. This computer supports two securi ty password features that are esta blished through the Computer Setup Utilities menu: setup password and power-on pass word.
Resetting the password jumper CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup password or the power-on pass word, the computer is in accessible and ca n no longer be used. Enabling the stringent password disables the ability to reset the password by moving the jumper on the system boar d.
8. Plug in the computer and turn on power. Allo w the op erating system to start. This clears the current passwords and disables the password features. 9. To establish new passwords, repeat step s 1 thro ugh 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8.
4. Locate, press, an d hold the CMOS button in for five s econds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button an d other system board comp onents, see the Illustrated Parts & Service Map (IPSM).
11 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use th e UEFI-based hardwa re diagnostic solution that HP includes on all products.
After pressing F2 , the BIOS sequentially searches t hree places for the system diagnostics: a. First – a connected USB drive (to download the diagnostics tools to a U SB drive, see the instructions in Downloading HP PC Hard ware Diagnostics to a USB device on page 205 ).
12 System backup and recovery Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP an d Windows to help you safeguard your information and retrieve it if you ever need to.
Creating recovery media and backups Recovery after a system failure is only a s good as your most recent back up. 1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer.
Restoring and recovering using Windows 8 tools Windows recovery tools pr ovide access to several options for recovering your s ystem. Choos e the method that best matches your situation and level of e.
If Windows is respondi ng, use these s teps to start Ref resh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows , selec t Get started , and follow the on-screen instructions. If Windows is not respon ding, use these steps to start Rese t: 1.
Recovery using Windows 8 operating sys tem media (purchased separately) This recovery process requires Windows 8 oper ating system media, which can be ordered from the support website. For U. S. support, go to http://www.hp.com/ suppo rt . For worldwide support, go to http://welcome.
Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP an d Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
There are two types of re covery media. To determine which steps to follow fo r your computer: 1. Click the Start button. 2. Click All Programs . If Security and Protection is lis ted, continue with the steps in Creating recovery media using HP Recovery Manager (select models only) on pag e 213 .
NOTE: You must use a USB flash drive wi th a capacity of at least 8 GB. 1. Close al l open prog rams. 2. Insert the USB fl ash drive into a USB po rt on the compute r. 3. Click the Start button, click All Prog rams , c lick Security and Protection , click Recovery Manager , and then click Recovery Media Creation .
After the Windows 7 operating system DVD has been created, cr eate the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator . 2. Select Driver disk . 3. From the drop-down menu, select the drive for burning the recovery media.
To start System Restore: 1. Close al l open prog rams. 2. Click the Start button, right-click Computer , and then clic k Properties . 3. Click System protection , System Re store , click Next , and then follow the on-screen instructions. System Recovery WARNING! This procedure will delete all user information .
3. Turn on the computer. 4. When Windows has loaded, click the Start button, click All Programs . is listed, follow t he steps in System Recovery when Windows is not responding on page 217 . If Security and Protection is listed, continue with step 5 .
CAUTION: System Recovery deletes all data and progra ms you have created or installed. Back up any important data to a CD or DVD or to a US B flash drive. To perfor m a System R ecove ry using recovery media: 1. If using a set of DVDs, in sert th e first recovery disc into the DVD drive tray, and close the tray.
CAUTION: Using a Windows 7 operating system DVD comp letely erases hard drive contents and reformats the hard drive. All fi les that you have c rea ted and any software that you have installed on the computer are permanently removed.
A Battery replacement The battery that comes with the co mputer provides power to the rea l-time clock. Whe n replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery.
6. Locate the battery and battery holder on the system board. NOTE: On some computer models, it may be nece ssary to remove an internal component to gain access to the battery. 7. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery.
b. Insert the new battery and posi tion the clip back into place. NOTE: After the batt ery has been replaced, use the following steps to comp lete this procedure. 8. Replace the access panel. 9. Plug in the computer and turn on power t o the computer.
B U nlocking the smart cover lock NOTE: The Smart Cover Lock is an optional fe ature included on some models only. The Smart Cover Lock is a software -controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components.
Using the smart cover FailSafe key to remove the smart cover lock To open the access panel with the Smart Cover Lock engaged: 1. Remove/disengage any security devices that prohibit open ing the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer.
Removing the Smart Cover Lock Screw fro m the Small Form Factor Removing the Smart Cover Lock Sc rew from the Ultra-slim Desktop 6. You can now remove the access panel. To reattach the Smart Cover Lo ck, secure the lock in place with the t amper-proof screws.
C Power cord set requirements The power supplies on some comput ers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC.
Country-specific requirements Additional requirements specific to a countr y are shown in parentheses and explained b elow. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria .
D Specifications TWR specifications Chassis Height Width Depth 15.7 in 6.7 in 17.4 in 39.9 cm 17.0 cm 44.2 cm Appro ximate Weight 20.5 lb 9.3 kg Temperature Range Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to 60°C NOTE: Operating temperature is derated 1.
Rated Input Current 5.5A 1 This system utilizes an active power factor corrected power su pply. This allows the sy stem to pass the CE mark requirements for use in the countries of t he European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
Rated Input Current 4A 1 This system utilizes an active power factor corrected power su pply. This allows the syst em to pass the CE mark requirements for use in the countries of t he European Union. The active power facto r corrected power supply also has the added benefit of not requiring an input voltage range select switch.
Index A access panel locked 152 locking and unloc king 223 SFF removal and replacement 86 SFF spare part number 86 SFF, spare part numb er 20, 26 TWR removal 38 TWR spare part number 38 TWR, spare par.
F f11 recovery, Windows 8 208 FailSafe Key 223 fan TWR spare part number 17, 78 TWR, spare part numb er 14, 17 fan duct SFF removal and replacement 115 SFF spare part number 115 SFF, spare part numb e.
memory modules spare part number 12, 17, 20, 25, 43, 91 monitor problems 160 mouse cleaning 33 problems 169 mouse, spare part numb er 14, 15, 22, 23 N network problems 174 NIC, spare part number 18, 2.
SFF expansion card 94 SFF media card reader 102 SFF slim optical driv e 105 Smart Cover Lock 223 TWR 2.5-inch hard drive 61 TWR 3.5-inch hard drive 61 TWR 5.
TWR removal and replaceme nt 83 TWR spare part number 83 TWR, spare part numb er 12, 17 system board connections SFF 98 TWR 50 System Recovery using Windows 7 recovery media 217 System Recovery, Windo.
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