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Service Reference Guide HP Compaq dx2250 Business PC.
© Copyright 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trade marks of Microsoft Corporation in the U.
About This Book WARNING! Text set off in this manner indicates that failure to follow dire ctions could result in bodily harm or lo ss of life. CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to eq uipment or loss of in formation.
iv About This Book ENWW.
Table of contents Index ..... .......... ......... ........... ........... ........... ........... ........... ......... ........... ........... ......
vi ENWW.
1 Install the Operating System CAUTION: Do not add optional hardware or third-pa rty devices to your computer un til the operating system is successfully installed. Do ing so may cause errors and may prevent the operating system from installing prop erly.
Tools > Files and Settin gs Transfer Wizar d . Follow the wizard's instruct ions to transfer files and settings to the new compu ter. HP Backup and Recovery Manager The HP Backup and Recovery .
2 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings.
3. The Computer Setup Utility screen is divided into menu headings and actions. Eight menu head ings appear on th e Computer Setup Util ity screen: ● System Information ● Standard CMOS Feature s .
Power Management Setup Table 2-7 Computer Setup—Power Manage ment Setup on page 11 PC Health Status Table 2-8 Computer Setup—PC Health Status on page 12 (Action Choices) Table 2-9 Computer Setup.
Computer Setup—Sta ndard CMOS Features NOTE: Support fo r specific Comput er Setup o ptions may vary dependi ng on the hard ware configuration. Table 2- 3 Computer Setup—Standar d CMOS Features Option Description Date (mm:dd:yy) Allows you to set system date.
SATA Channel 1 Master SATA Channel 2 Master For each, allows you to: ● run HDD self-test for selected channel: ● SMART Status Check ● HDD Short Self-Test ● HDD Extended Self-Test ● set exten.
● 15 seconds ● 30 seconds Computer Setup—Advanced BIOS Features NOTE: Support fo r specific Comput er Setup o ptions may vary dependi ng on the hard ware configuration. Table 2- 4 Computer Se tup—Advanced BI OS Features Device Boot Disabling Allows you to restrict a device from booting t he unit.
Computer Setup—Advan ced Chipset Features NOTE: Support for specific Comp uter Setup opti on s may vary depending on the hard ware configuration. Table 2-5 Computer Setup—Adv anced Chipset Feature.
Computer Setup—Integrated Peripherals NOTE: Support fo r specific Comput er Setup o ptions may vary dependi ng on the hard ware configuration. Table 2- 6 Computer Set up—Integrated Peripherals Option Heading Onboard HD Audio Disables/enables onboard H D audio.
Computer Setup—Power Management Setup NOTE: Support for specific Comp uter Setup opti on s may vary depending on the hard ware configuration. Table 2-7 Computer Setup—Power Manag ement Setup Optio.
Computer Setup—PC Health Status NOTE: Support fo r specific Comput er Setup o ptions may vary dependi ng on the hard ware configuration. Table 2- 8 Computer Setup—PC Health Status Option Description System Fan Fail Check Disables/enables system fan de tection during POST.
Recovering the Configuration Settings Recovering the configuratio n settings establis hed in the Computer Setup (F 10) Utility requires that you first back up the settings before a recovery is needed . The CMOS Save/Load utility ca n be found at http://www.
14 Chapter 2 Computer Se tup (F10) Utility ENWW.
3 HP Insight Diagnostics HP Insight Diagnostics NOTE: HP Insight Diagnostics is include d on CD with some co mputer models only. The HP Insight Diagnostics utili ty allows you to view information abou t the hardware configuration of the computer and perform hardware diagnostic tests on the subsyst ems of the computer.
NOTE: It is recomme nded that you accept th e assigned defau lt keyboard for your language unless you wan t to te st your specific keyboard. 5. In the End User License Agreement p age, click Agree if you agree wi th the terms. The HP Insi ght Diagnostics utility launches with the Survey tab displayed.
For each test type, th ere are two test mode s to choose from: ● Interact ive Mode —Provide s maximum control over the testing proce ss. The diagnostic software will prompt you for inp ut during tests that require yo ur interaction. You may also deter mine whether the test passed or failed .
Log Tab The Log tab contains a Test Log tab and an Error Log tab. The Test Log displays all tests that have been executed , the number of times of execution, the number of times failed, and th e time it took to complete each test. The Clear Test Log button will clear the contents of the Test Log .
NOTE: Do not remove the diskette or USB key unt il you see a message ind icating that the html file has been written to th e media. 5. Print the informatio n from the storage device used to save it.
The HP Backup and Recovery Manager provide s two basic recovery meth ods. The first, recovery o f files and folders, operates i n Windows. The second , PC Recovery, requires a reboot to the Recovery Partition or from the Recovery Disc Set.
4 Desktop Management HP Client Management Solution s provides stan dards-based solutions fo r managing and controlling desktops, workstations, and noteb ook PCs in a networked environ ment. HP pioneered desktop manageability in 1995 with the introduction of the industry’s first fully manageab le desktop personal computers.
The best deploymen t method depends on your info rmation technol ogy environment and processes. The PC Deployment section of the HP Lifecycle Service Web site ( http://h20219.www2.hp.com/services/ cache/80906-0-0-225-12 1.html ) provides information to help you select th e best deployment method.
HP Backup and Recovery Manager CAUTION: HP no longer ships the Re store Plus! CD se t with PCs. Inst ead, HP B ackup an d Recovery Manage r is pre-loaded on each syst em. HP recommends that you create a recovery CD set as soon a s you have set up the new computer.
Remote System Installation Remote System Installation allo ws you to start and set up the system us ing the software and configuration information l ocated on a network server by initia ting the Preb oot Executio n Environment (PXE).
NOTE: The system management tools m entioned abov e do not autom atically connect into HP CMI. Some script development is typica lly required to interface with HP CMI.
● Remotely configur e BIOS and security settings ● Automate processes to quickly resolve hardwa re problems Tight integration w ith HP Instant Support tools redu ces hardware tr oubleshooting t ime.
● Altiris Local Recovery Pro ● Altiris AuditExpress For more information on HP Client Management Premium Suite , visit www.hp.com/ go/easydeploy . HP Client Foundation Suite The HP Client Foun dation Suite (HP CFS) is desi gned for organizations wa nting essential client management function ality.
HP OpenView PC Configurat ion Management Solutions HP OpenView Configuration Manag ement solution s automate the manageme nt of software such as operating systems, applicatio ns, patches, conte nt, and config uration settings t o ensure that each computing device is mai ntained in the right configuration.
CAUTION: For maximum ROM protection, be sure to establish a setup password. The setu p password prevents unauthorized ROM upgrades. System Software Manager allows the syst em administrator to set th e setup password on one or more PCs simultaneo usly.
To recover the system after it enters Boot Blo ck Emergency Recovery Mode , complete the following steps: 1. Turn off the power. 2. Insert a diskette, CD, or USB fl ash device containing the desir ed BIOS image fi le in the root directory. NOTE: The media must be formatted using the FAT12, FAT16, or FAT32 file system.
7. Turn off the computer to be configured an d inse rt the configuration disk ette or USB flash media device. 8. Turn on the compu ter to be co nfigured. 9. As soon as the comput er is turned on, press F1 0 when the monitor light tu rns green to enter Computer Setup.
9. On the configuration diske tte or USB flash media dev ice, create an autoexec.bat file containing the following command: repset.exe 10. Turn off the compu ter to be configured . Insert the configuratio n diskette or USB flash media device and turn the computer on.
7. If your bootable DOS diskette contains SYS.COM, go to step 8. Otherwise, go to step 9. 8. At the A: prompt, enter SYS x: where x represents the drive lette r noted above. CAUTION: Be su re that you have entered the correct drive letter for the USB flash med ia device.
CAUTION: So me older PCs may not be bootable from a USB flash media device. If the defa ult boot order in the Co mputer Setup (F10) Ut ility lists the USB devic e before the hard drive, the computer can be booted from a USB flash media device. Otherwise, a bootable di skette must be used.
NOTE: The default b oot order varies from com puter to computer, and it can be chan ged in the Computer Setup (F10) Util ity. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for instructions. If you have used a DO S version from Window s 9x, you ma y see a brief Windows logo screen.
Industry Standards HP management solutions integrate with other systems man agement applications, and are base d on industry standards, such as: ● Web-Based Enterprise Management (WBEM) ● Windows .
Table 4-1 Security F eatures Overview Option Description Setup Password Allows you to set and enable setup (admin istrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the R OM, and make changes to certain plug and play settings under Win dows.
Option Description System IDs Allows you to set: ● Asset tag (18-byte identifier) and ownership Tag ( 80-byte identifier displayed during POST). See the Computer Setup (F10) Utility Gui de on the Documentation and Diagnostics CD for more information.
3. Select Security , then select Setup P assword and fo llow the instructions on the screen. 4. Before exiting, click File > Save Changes and Exit .
NOTE: Type carefully; for s ecurity reasons, th e characters you t ype do not appea r on the screen. If you enter the password incorrectly, a brok en key icon appears. Try again. After three unsucces sful tries, you must turn off the computer, then turn it on again before you can continue.
3. When the key icon appears, type the current passwor d fo llowed by a slash (/) or alternate del imiter character as shown: current password/ 4. Press Enter . NOTE: Refer t o National Keyboa rd Delimiter Cha racters on page 41 for information about the a lternate de limiter charact ers.
contained on t he hard drive is replicated on a co rporate information system or is re gularly backed up. In the event that both DriveLock passwords are lost, the hard driv e is rendered unusable. For u sers who do not fit the previously define d customer profile , th is may be an unacceptable risk.
Smart Cover Sensor CoverRemoval Sensor, available o n some models, is a co mbination of hardware and software technology that can ale rt you when the computer cover or side panel has bee n removed. There are three levels of prot ection, as described in the foll owing table.
Locking the Smart Cover Lock To activate and lock the Smart Cover Lock, complete the following steps: 1. Turn on or restart the computer . If you are in Windows, click Start > Shut Down > Re start . 2. As soon as the compute r is turned on, press F10 when the monitor light turns gr een to enter Computer Se tup.
For illustrated instruct ions, please see the Hardware Refe rence Guide on the Documentation and Diagnostics CD . Fingerprint Identification Technology Eliminating the ne ed to enter user passwords, H.
46 Chapter 4 De sktop Management ENWW.
5 Serial and Parallel ATA Drive Guidelines and Features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives o n these models of comp uter.
Pin Number Usage Device Plug Ho st Plug P1 Ground Ground Ground P2* A+ Transmit data Receive data P3* A- Transmit data Receive data P4 Ground Ground Ground P5** B- Receive data Transmit data P6** B+ R.
PATA Device Information This model supports PATA drives. ATA SMART Drives The Self Monitoring Anal ysis and Recording Technolog y (SMART) ATA drives for the HP Personal Computers have built-in drive failure p rediction th at warns the user or network administ rator of an impending failu re or crash of the hard drive.
50 Chapter 5 Serial an d Parallel ATA Drive Guide lines and Features ENWW.
6 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides gen eral service information for the computer. Adherence to the procedures and precautions describ ed in this chap ter is essential for proper service.
Electrostatic Discharge Information A sudden discha rge of static electrici ty from your finger or other cond uctor can destroy static-sensitive devices or microcircuitry.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensit ive parts from assemblies in pro tective packaging or conductive foam.
● Conductive foam ● Conductive tabletop workstat ions with ground cord of one-megohm +/- 10% resistance ● Static-dissipative tab le or floor mats with hard tie to ground ● Field service kits .
Operating Guidelines To prevent ov erheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct su nlight, and extremes of h eat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.
To clean the comput er case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lin t-free cloth or swab. ● For stronger stains, use a mild d ishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with cle ar water.
Cleaning the Mouse Before cleanin g the mouse, ensure that the power to the compu ter is turned off. ● Clean the mouse ball by first removing the retaining plate a nd the ball from the housing. Pull out any debris from the b all socket and wipe the ba ll with a clean, dry cloth be fore reassembly.
Cables and Connectors Most cables used throug hout the unit are flat, flexible cables. These cables must be handled with care to avoid damage . Apply only the ten sion required to seat or un seat the cables during insertion or remova l from the connecto r.
7 Removal and Replacement Procedures — Microtower (MT) Chassis Adherence to the p rocedures and pr ecautions described in this chapter is essential for proper service . After completing all necessary re moval and replacement procedures, run the Diagnostics utility to verify that all components operate properly.
Access Panel 1. Prepare the co mputer for disasse mbly ( Preparation for Disassembly on page 59 ). CAUTION : Before removing the computer access p anel, ensure that the computer i s turned off an d that the power cor d is disconnected from t he electrica l outlet.
Front Bezel 1. Prepare the comp uter for disas sembly ( Preparat ion for Disas sembly on page 59 ) 2. Remove the access pan el ( Access Panel on page 60 ) 3. Press down on a ll three tabs (1) on the left side of the bezel then, rotate the b ezel off the chassis (2), beginni ng with the left side and then the right side.
Front Drive Bezels 1. Prepare the co mputer for disasse mbly ( Preparation for Disassembly on page 59 ) 2. Remove the access panel ( Access Panel on page 60 ) 3.
Removing a 3.5” Drive Bezel Blank While facing the inside of the front bezel, press outw ard on the retaining tabs on ea ch side of th e bezel blank (1) and pull the bezel blank inwards to remove it. NOTE: To install a 3.5” bezel blank, pre ss the blan k inward from the inside of the fro nt bezel so that it snaps into place .
Memory The computer comes wi th double data ra te 2 synchronous d ynamic random access memo ry (DDR2- SDRAM) dual inline me mory modules (DIMMs). CAUTION: DDR an d DDR2 memory modu les are not interchang eable. DDR2-SDRAM DIMMs The memory sockets on the system board can be popu lated with up to two in dustry-standard DIMMs.
CAUTION: When handling a memory modu le, be careful not to touch a ny of the contacts. Doing so may damage the module. 1. Prepare the comp uter for disas sembly ( Preparat ion for Disas sembly on page 59 ). 2. Remove the access panel and lay the computer down on its side to mak e it easier to work o n.
Expansion Cards Expansion Slot Cover Lock 1. Prepare the co mputer for disasse mbly ( Preparation for Disassembly on page 59 ) 2. Remove the access panel ( Access Panel on page 60 ) 3. Lay the compute r down on its side to ma ke it easier to work on. 4.
PCI/PCIe Expansion Card To remove an expansion card continue with step 1. To install an expa nsion card in an existing empty slot go to step 9. 1. Prepare the comp uter for disas sembly ( Preparat ion for Disas sembly on page 59 ) 2. Remove the access pan el ( Access Panel on page 60 ) 3.
10. With the card alig ned so the mounting br acket will fit firmly against the comput er backwall, slide the expansion card into the expansion socket an d press it firmly into place. NOTE: When you install an expansion card, make sure you press firmly on th e card so that the entire connector seats prop erly in the expansion card socket.
Cable Management Always follow good ca ble management practices when wo rking inside the compute r. ● Keep cables away from major heat sources like the heatsi nk. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.
Cable Connections Cable To Cable Designator Power Supply 1st SATA Hard drive P6 Power Supply System board, 24–pin P1 Power Supply CPU power, 4-pin P2 Power Supply 1st Optical drive P3 Power Supply 2.
Drives The compute r supports up to five dr ives th at may be installed in various configurations. This Section describes th e procedure for replac in g or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove a nd install the guide screws on a drive.
5.25" Drive 1. Prepare the co mputer for disasse mbly ( Preparation for Disassembly on page 59 ) 2. Remove the access panel ( Access Panel on page 60 ) 3. Remove the front bezel ( Fron t Bezel on page 61 ) 4. Disconnect the p ower, data, and audio cab les, as necessary, from the back of the drive.
3.5” Drive If you are installing a device for the first time in the external 3.5” drive bay you will need to use a flat blade screwdriver to br eak out the metal sh ield. The 3.5” external drive bay may be pop ulated with a diskette drive or a media card reader.
NOTE: There are a total of eigh t extra guide/ retainer screws o n the front of th e chassis behind the bezel. Four have Unified Standard (US) #6–32 standard threads and for have M3 metric threads. US screws are used for used for hard drives and have a silver fi nish.
Removing a 3.5” Hard Drive 1. Prepare the comp uter for disas sembly ( Preparat ion for Disas sembly on page 59 ) 2. Remove the access pan el ( Access Panel on page 60 ) 3. Remove the front bezel ( F ront Bezel on page 61 ) 4. Disconnec t the power, and dat a cables from the back th e drive.
Front I/O Panel Housing Assembly 1. Prepare the co mputer for disasse mbly ( Preparation for Disassembly on page 59 ) 2. Remove the access panel and rotate the computer so the system bo ard is parallel to the table to make it easier to work on ( Access Panel on page 60 ) 3.
Power Switch Assembly 1. Prepare the comp uter for disas sembly ( Preparat ion for Disas sembly on page 59 ). 2. Remove the access panel and rotate the computer so the system board is parallel to the table to make it easier to work on ( Access Panel on page 60 ) 3.
Speaker 1. Prepare the co mputer for disasse mbly ( Preparation for Disassembly on page 59 ) 2. Remove the access panel ( Access Panel on page 60 ) 3. Remove the front bezel ( Fron t Bezel on page 61 ) 4. Disconnect the sp eaker cable from th e system board.
System Fan 1. Prepare the comp uter for disas sembly ( Preparat ion for Disas sembly on page 59 ) 2. Remove the access pan el ( Access Panel on page 60 ) 3. Disconnect the cable that connects the system fan to the system board. 4. Remove the screws that secure the fan to the c hassis and remove the fan.
Heatsink 1. Prepare the co mputer for disasse mbly ( Preparation for Disassembly on page 59 ) 2. Remove the acce ss panel and lay the comp uter down on its si de to make it easier to work on . ( Access Panel on page 60 ) 3. Disconnect the h eatsink control cable fro m the system board.
Processor 1. Prepare the comp uter for disas sembly ( Preparat ion for Disas sembly on page 59 ). 2. Remove the access panel and lay the computer down on its side to mak e it easier to work o n. ( Access Panel on page 60 ). 3. Disconnect the heatsink contro l cable from the system board and remove the hea tsink.
5. Go to step 7. 6. If using a n ew heatsink, remove th e protective cov ering from the bottom of the he atsink and place it in position atop the processor. 7. Secure the heat sink to the system board an d sys tem board tray with th e 4 captive screws and attach the heatsink contro l cable to the system board.
System Board 1. Prepare the comp uter for disas sembly ( Preparat ion for Disas sembly on page 59 ) 2. Remove the access panel.( Access Panel on page 60 ) 3. Remove the front bezel and lay the computer down on its side to make it easier to work on. ( Fron t Bezel on page 61 ).
Battery The battery that comes with your computer provide s power to the re al-time clock and has a lifetime o f about three years. When replacing the battery, use a ba ttery equivalent to the battery orig inally installed on the computer. The co mputer comes with a 3-vo lt lithium coin cell battery.
Type 1 Battery Holder 1. Lift the battery out of its holder. 2. Slide the replacement battery in to position, positive side up. 3. The battery holder au tomatically secures the battery in the proper posi tion. 4. Replace the computer acc ess panel. 5.
Type 2 Battery Holder 1. To release the battery from its holder, squeeze the metal clamp t hat extends ab ove one edge of the battery. Wh en the battery po ps up, lift it out (1 ). 2. To insert the new ba ttery, slide one edge of the replaceme nt battery under the holder’s lip with the positive side u p (2).
Type 3 Battery Holder 1. Pull back on the clip (1 ) that holds the b attery in place, then re move the battery (2). 2. Insert the n ew battery and position the clip back in place. 3. Replace the computer acc ess panel. 4. Plug in the comput er and turn on power to th e computer.
Power Supply WARNING ! Voltage is always present on the system bo ard when the comput er is plugged into an active AC outlet. To avoid possible perso nal inju ry and damage to the equipment th e power cord should be di sconnected from th e comput er and/or the AC outlet befo re opening the computer.
A Connector Pin Assignments This appendix contains the pin assignments for ma ny computer and workstation connectors. Some of these connectors may no t be used on the product being serviced.
Ethernet RJ-45 Connector and Icon Pin Sign al 1 2 3 4 (+) Transmit Data (-) Transmit Data (+) Receive Da ta Unused 5 6 7 8 Unused (-) Receive Data Unused Unused Ethernet AUI Connector and Icon Pin Sig.
Parallel Interface Connector a nd Icon Pin Signal Pin Signal 1 2 3 4 Strobe Data Bit 0 Data Bit 1 Data Bit 2 10 11 12 13 Acknowledge Busy Paper End Select 5 6 7 8 Data Bit 3 Data Bit 4 Data Bit 5 Data.
Microphone Connector and Icon (1 /8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring) 3 (Shield) Audio_left Audio_Right Ground Headphone Connector and Icon (1 /8” miniphone) Pin Signal 1 2 3 1 (Tip) 2.
1 2 3 4 Transmit Receive Ground 5V 5 6 7 8 Mode Not Used Not Used Not Used Monitor Connector a nd Icon Pin Signal Pin Signal 1 2 3 4 Red Analog Green Analog Blue Analog Not used 9 10 11 12 +5V (fused).
ATA/ATAPI (IDE) Standard Drive Cable Connector Pin Signal Pin Signal Pin Signal 1 2 3 4 Reset Ground DD7 DD8 15 16 17 18 DD1 DD14 DD0 DD15 29 30 31 32 DMAK Ground INTRQ IOCS16 5 6 7 8 DD6 DD9 DD5 DD10.
24-Pin MicroFit Power Connector 24 12 13 1 Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 +5 Vaux GND +5V +5V PS_ON GND 7 8 9 10 11 12 PWRGD +3.3V +3.3V Tach GND Fan-CMD 13 14 15 16 17 18 +12V +5V Sense GND +5V +5V +3.3V 19 20 21 22 23 24 GND +3.
SATA Data and Power Drive Connec tor Pin Signal Pin Signal Pin Signal Pin Si gnal S1 S5 Ground B- S2 S6 A+ B+ S3 S7 A- Ground S4 Ground P1 P5 P9 P13 Ground B- V 5 V 12 P2 P6 P10 P14 V 3.
52 53 54 55 PERp8 PERN8 GND GND 57 58 59 60 PERn9 GND GND PERp10 62 63 64 65 GND GND PERp11 PERn11 67 68 69 70 GND PERp12 PERn12 GND 72 73 74 75 PERp13 PERn13 GND GND 76 77 78 79 80 PERp14 PERn14 GND .
51 52 53 54 55 PETn8 GND GND PETp9 PETn9 56 57 58 59 60 GND GND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PET.
12 T.M.D.S . Data3 – 24 T.M.D. S. Clock - ENWW DVI Connector 99.
100 Appendix A Connector Pin Assign ments ENWW.
B Power Cord Set Requirements The power supplies on some computers have extern al power switches. The voltage select switch feature on the computer permits it to operate fro m any line voltage between 100 -120 or 220-240 volts AC.
Country Accrediting Agenc y Coun try Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1 ) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) Germany (1) DEMKO SETI UTE VDE Switzerland (1) United Kingdom (1) United States (2) SEV BSI UL 1.
C POST Error Messages This appendix lists th e error codes, e rror messages, an d the various indicator light and audib le sequences that yo u may encounter du ring Power-On Se lf-Test (POST) or computer restart, the proba ble source of the prob lem, and steps you can take to resolve th e error conditio n.
POST Numeric Codes and Text Messages This section covers those POST errors that h ave numeric codes associated wi th them. The section also includes some text messa ges that may be encountered during POST. NOTE: The computer will beep once after a POST text message is disp layed on the screen.
Control panel message Description Recommended action RTC (real-time clock) battery may need to be replaced. the problem persists, replace the RTC battery.
Control panel mes sage Description Recommended ac tion 3. Ensure that none of the keys ar e depressed. 4. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer turn ed off. 2. Replace the system board.
Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circ uitry or floppy dr ive circuitry incorrect. 1. Run Computer Setup. 2. Check and/or replace cables. 3. Clear CMOS. 4. Replace diskette drive. 5.
Control panel mes sage Description Recommended ac tion 1202-MIDI Port Address Conflict Detected Device IRQ address conflicts with another device. Enter Computer Setup and reset the IRQ in Advanced > Onboard D evices . 1203-Game Port Address Conflict Detected Device IRQ address conflicts with another device.
Control panel message Description Recommended action cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 2202-PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM 1.
Control panel mes sage Description Recommended ac tion 3. Ensure that none of the keys ar e depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities. System will not boot without fan C PU fan not installed or disconnected in VSFF chassis.
Interpreting POST Diag nostic Front Panel LEDs This section covers the front pan el LED codes th at may occur before or during POST th at do not necessarily have an erro r code or text message associated with th em.
Activity Possible Cause Recommended Action Green Power LED flashes six times, once every second, followed by a two second pause. Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card. 2. Replace the graphics card. 3. Replace the system board.
D Troubleshooting Without Diagnostics This chapter provid es information on how to identify and correct minor problems, such as diskette drive, hard drive, opt ical drive, graphics, au dio, memory , and software problems.
● If you recently installed new software, uninstal l the software and see if th e computer fu nctions properly. ● Boot the computer to the Safe Mode to see if it wi ll boot without all of the drivers lo aded. When booting the operating system, us e “Last Kn own Configuration.
● Press and hold any ke y. If the system beeps, then the keyb oard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing any key on the key board or pressing the power button.
Solving General Problems You may be able to easily resolve the genera l problem s described in this section. If a problem persi sts and you are unable to resolve it yourself or if you feel uncomfor table about performing the operati on, contact an authorized dealer or reseller.
Cursor will not move using the arrow keys on the keypad . Cause Solution The Num Lock key may be on. Press the Num Lo ck key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Se tup.
Poor performance is experienced. Cause Solution Too many applications running. 1. Close unnecessary applications to free u p memory. Some applications run in the background and can be closed by right-clicking on t heir correspond ing icons in the task tray.
System does not power on and the LEDs on the front of the c omputer are not flas hing. Cause Solution OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1. Check that the unit is plugged into a w orking AC outlet.
Solving Power Problems Common causes and solutions for power pro b lems are liste d in the following ta ble. Table D-2 Solving Power Problems Power supply shuts down intermitt ently. Cause Solution Voltage selector switch on rear of computer chassis ( some models) not switched to correct line vo ltage (115V or 230V).
Solving Diskette Problems Common causes and solutio ns for diskette prob lems are l isted in the follo wing table. NOTE: You may need to reconfi gure the compu ter when you add or remove hardware, such as an additional diskette drive. See Solving Hardware In stallation Problems on page 137 for instructions.
Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.44-MB diskette, type the following command at the MS-DOS prompt: FORMAT A: /F:1440 Disk may be write-protected.
Cannot Boot to Diskette. Cause Solution NOTE: Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable command. Network server mode is enabled in Computer Setup. Run Computer Setup and disable Network Server Mode in Security > Password Options .
Solving Hard Drive Problems Table D-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows XP, right-click Start , click Explore , and select a drive. Select File > Properties > Tools .
Nonsystem disk/NTLDR missing message. Cause Solution System files m issing or not prop erly installe d. 1. Insert a bootable diskette into the diskette drive and restart the computer. 2. Check the hard drive forma t using Fdisk: If NTFS formatting, use a third party reader to evaluate the drive.
Solving Media Card Reader Problems Table D-5 Solving Me dia Card Read er Problem s Media card will not work in a digital camera after formatting it in Microsoft Windows XP. Cause Solution By default, Windows XP will format any media card with a capacity greater than 32MB with the FAT32 format.
After installing the media card reader and boo ting to Window s, the reader and the inserted cards are not recog nized by the computer. Cause Solution The operating system needs time to recognize the device if the reader was ju st installed into the computer a nd you are turning the PC on for the first time.
Solving Display Problems If you encounter display problems, se e the documentation that came with the monitor and to the commo n causes a nd solutions listed in th e following ta ble. Table D-6 Solving Disp lay Problems Blank sc reen (n o video) . Cause Solution Monitor is not turned on and the monitor ligh t is not on.
Blank screen and the po wer LED flashes Red five times, once every seco nd, followed by a two second pause, and the computer bee ps five times. (Beeps stop after fifth iteration but LEDs continue f lashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs.
Blurry video or reque sted resolution cannot be set. Cause Solution If the graphics controller was upgr aded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolu tion.
Vibrating or rattling noise coming from inside a CRT monitor when pow ered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT mon itor.
Solving Audio Problems If the computer has audio feature s and you enc ounte r audio problems, see the commo n causes and solutions listed in the following table. Table D-7 Solving Audi o Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications.
Sound does not co me out of the speake r or headphones. Cause Solution 3. Right-click on the CD/DVD device and select Properties . 4. On the Properties tab, make sure Enable digital CD audio for this CD-ROM device is checked. Headphones or devices connected to the line-out co nnector mute the internal speaker.
Solving Printer Problems If you encounter printer problems, see the documentat ion that came with the printer and to the commo n causes a nd solutions listed in th e following ta ble. Table D-8 Solving Prin ter Problems Printer will not print. Cause Solution Printer is not turned on and online .
Solving Keyboard and Mouse Problems If you encounter keyboa rd or mouse problems, see the documentation that came with th e equipment and to the co mmon causes and so lutions listed in the fo llowing table. Table D -9 Solving Keyboard Problems Keyboard commands an d typing are not recognized by the comp uter.
Mouse does not respond to movement or is too slow. Cause Solution 3. Use the up or down arrow key to select the Shut Dow n option and then press the Enter key. 4. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart.
Solving Hardware Installation Problems You may need to reconfigure the compu ter when you a dd or remove hardware, such as an ad ditional drive or expansion card . If you install a plug and play device, Windows XP au tomatically recognizes the device and configures the computer.
Power LED flashes Red five times, o nce every second, followed by a two seco nd pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue f lashing.
Solving Network Problems Some common causes an d solutions for network prob lems are li sted in the following tabl e. These guidelines do not discuss th e process of debugging th e network cabling. Table D-12 Solving Network Problems Wake-on-LAN feature is not f unctioning.
Network status link light never flashes. NOTE: The network status light is supposed to fla sh when there is network activity. Cause Solution Network driver is not properly loaded. Rein stall network drivers. See the Network & Internet Communications Guide on the Docume ntatio n and Diagnostics CD .
Network controller stop s working without apparent cause. Cause Solution The files containing the network drivers are corr upted. Download the network driver s from http://www.
Solving Memory Problems If you encounter memory problems, some common cause s and solutions are listed in the following table. CAUTION: Po wer may still be supplied to the DIMMs when the computer is turned off.
Power LED flashes Red five times, once every second, f ollowed by a two second pause, and the comput er beeps five times. (Beeps stop after fifth iteration but LEDs co ntinue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs.
Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table D-14 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the comp uter is not blocked.
Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes an d solutions listed in the following table or to the documentatio n that came with the o ptional device. Table D-15 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive.
Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation th at came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock.
USDT computer boots too slow after removing a CD-ROM o r DVD drive. Cause Solution The system is searching for the d rive during boot because the drive cable is still attached to the system board.
Solving Drive Key Problems If you encounter Drive Key problems, common causes and solutions are liste d in the following table . Table D-16 Solving Drive Key Probl ems USB Drive Key is not seen as a drive letter in Windows XP. Cause Solution The drive letter after the last physical drive is no t availa ble.
Solving Front Panel Component Problems If you encounter problems with d evices connected to the fron t panel, refer to the common causes and solutions listed in the foll owing table. Table D-17 Solving Front Pan el Component Prob lems A USB device, hea dphone, or microphone is not recognized by t he computer.
Solving Internet Access Problems If you encounter Internet access prob lems, consult your Internet Servic e Provider (ISP) or refer to the common causes and so lutions listed in the following table. Table D-18 Solving Internet Access Problems Unable to connect to the Internet.
Internet takes too long to download Web sites. Cause Solution Windows XP 1. Select Start > Control Panel . 2. Double-click System . 3. Click the Hardware tab. 4. In the Device Manager area, click the Device Manager button . 5. Double-click Ports (COM & LPT) .
Solving Software Problems Most software problems o ccur as a result of the following: ● The application was not insta lled or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applicatio ns.
Index Symbols/Numerics 24–pin MicroFit power pin assignments 95 24–pin power pin assignments 94 4–pin power p in assignments 95 5.25 drive bezel blank 62 6–pin power p in assignments 95 A acce.
drive 5.25" removal and replacement 72 hard drive removal and replacement 73 Drive Key problems 148 drive positions 71 drive, prot ecting 45 DriveLock applications 42 using 42 dual-state power bu.
ordering FailSafe Key 44 overheat ing, prevention 55 P parallel interface pin assignments 91 password changing 40 clearing 41 deleting 40 power-on 39 security 38 setup 38, 39 PC deployment 21 PCI Expr.
locking 44 unlocking 44 Smart Cover Sensor protection levels 43 setting 43 software Altiris AClient 22 Altiris Deployment Solution Agent 22 asset tracking 36 backing up 19 Drive Protection System 45 H.
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