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Maintenance & Service Guide HP Pro 3400 Microtower Business PC HP Pro 3405 Microtower Business PC HP Pro 3410 Microtower Business PC HP Pro 3410 Small Form Factor Business PC HP Pro 3500 Microtowe.
© Copyright 2011, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.
About This Book WARNING! Text set off in this manner indi cates that failure to follow di rections could result in bodily harm or l oss of life . CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to eq uipment or loss of informa tion.
iv About This Book.
Table of contents 1 Produc t Feature s ............ ............ .............. ........... ............... ............ ............... ........... ..... ............ ........... .......... 1 Feature Overview ................ ......... ........ .....
Computer major components ............... ........... ............... .......... ............... .......... ............... . 27 Cables ............... ............ ............ ............ ............. ............ ............ ........... ........
Front Bezel ............ ......... ........... ......... ........ ......... .......... ......... ........ ......... ........... ........ .. ................ ...... 45 Memory ... ............. .............. ............ ............. ............... .
Fan Sink ............. .......... ........... ............ .......... .......... ............. .......... .......... ............. ...... ................ ..... 109 Processo r ........ ............. ........... .......... ............. .......... ....
Solving Audio Pr oblems ............ .............. ........... .............. ............ .............. ........... .............. .. ........... 159 Solving Printer Problems ........ .............. ............ ............... ............ .......
x.
1 Product Features Feature Overview The HP Pro 3400/35 00 series in clud es the following features: ● Choice of Intel® (HP Pro 3500, HP Pro 3400, and HP Pro 3410) or AMD processor (HP Pro 3505 and .
DVI-D Model 3410 VGA HDMI ● HP Wireless NIC 802.11b/g/n Min i Card (1x1) (optional for HP Pro 3500, 3400, and 340 5) ● 5.1 channel audio (HP Pro 3500, 3400, an d 3410); 7.
Microtower Components Table 1-1 Microtower Com ponents 1 (1) external 5.25” drive bay for optional optical drive 6 Model 3400/3405/3500: (3) PCIe x1 slo ts, (1) PCIe x16 slot, (1) miniPCI slot* 1 Model 3410: (1) PCIe x1 slot, (1) PCIe x16 slot, (2) PCI 2.
Small Form Factor Components Table 1-2 Small Fo rm Factor Compon ents 1 External 5.25” drive bay for optical drive 6 Power Supply 2 Internal 3.5” hard drive bay 7 USB Scroll Mouse 3 Rear I/O includes: (3) PCIe x1 slots, (1) PCIe x16 slot, (1) miniPCI slot, (4) USB 2.
2 Installing and Customizing the Software If your computer was not shipped with a Micros oft operating s ystem, some port ions of this documentation do not ap ply. Additional information is availa ble in online help a fter you install the operating system.
3. Select the All Programs menu. 4. Click on the Windows Update link. The Windows Upda te screen appears. Click view available up dates and make sure all critical updates are selected. Click the Install button and follow the instructions on the scree n.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configurat ion, including settings for processor, graphics, memory, audio, stora ge, communications, and input devices.
● Solve system configura tion errors detect ed but not automa tically fixed during th e Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a sp ecified ATA hard drive (when su pported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-2 Computer Setup— File Option Description System Information List.
Computer Setup—Storage NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices.
Table 3-3 Compu ter Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard dr ives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at leas t one drive capable of pe rforming the DPS self-tests is attached to the system.
Computer Setup—Security NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-4 Com puter Setup—Securi ty Option Description Setup Password Allows you to set and enable a setup (a dministrator) password.
Table 3-4 Com puter Setup—Securi ty (continued) USB Security Allows you to set Enabled/Disabl ed (default is Enable d) for: ● Front USB Ports ◦ USB Port 3 ◦ USB Port 4 ● Rear USB Ports ◦ U.
Table 3-4 Com puter Setup—Securi ty (continued) System IDs Allows yo u to view: ● Product Name ● Serial number ● Universal Unique Identifier (U UID) number. The UUID can only be updated if the curr ent chassis serial number is invalid. (These ID numbers are normally set in th e factory and are used to uniquely ide ntify the system.
Computer Setup—Power NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-5 Computer Setup—Power Option Description Hardware Power Management SATA Power Management – Enables or disabl es SATA bus and/or device power management.
Computer Setup—Advanced NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 3-6 Com puter Setup—Adva nced (for advanced use rs) Option Heading Power-On Options Allows you to set: ● POST messages (enable/disabl e) .
Recovering the Configuration Settings This method of reco very requires that yo u first perform the Save to Remova ble Media command with the Computer Setu p (F10) Utility before Restore is need ed.
4 Illustrated parts catalog This chapter provides spare part information for all cha ssis. Microtower Chassis Spare Parts Computer Major Components 18 Chapter 4 Illustrated parts catalo g.
Item Description Spare part number (1) Access p anel 674373-001 (2) Front bez el For use in only the EMEA region 667849-001 With optical drive d oor for use in Brazil 667849-201 For use in the North A.
Item Description Spare part number Intel Core i3 2125 for use only in HP Pro 3500 models (3.3-GHz, 3 -MB L3 cache; not for use in Brazil) 677427-001 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache; not for use in Brazil) 638629-001 Intel Core i3 2105 (3.1-GHz, 3-MB L3 cache; not for use in Brazil) 655970-001 Intel Core i3 2100 (3.
Cables Item Description Spare part number (1) Power switch/LED assembly 667850-001 (2) SATA cable , 165 mm 657102-001 (3) SATA cable , 254 mm 667854-001 Adapter, DVI to VGA, HF (not illustrated) 65740.
Misc Parts Item Description Spare part number (1) Fan sink (includes replacement ther mal material) For use in models with Intel processors 667727-001 For use in models with AMD processors 657402-001 .
Drives Description Spare part number Hard drive 2-TB, 5400-rpm 613210-001 1.5-TB, 7200-rpm 613209-001 1.5-TB, 5400-rpm 652272-001 1-TB, 7200-rpm 667719-001 750-GB, 7200-rpm 632938-001 500-GB, 7200-rpm.
Sequential Part Number Listing Spare part number Description 434645-001 Chassis fan for use in Brazil 514238-001 Chassis fan for use in Brazil 530593-001 Rubber feet 581599-001 16X SATA DVD-ROM drive (not for Brazil) 581600-001 16X SATA DVD±RW drive 585157-001 Memory module, 4-GB, PC3 10600, 1 333-MH 596410-001 Mouse, USB, optical 613209-001 1.
Spare part number Description 657402-001 Fan sink for use in models with Intel proc essor s (includes replacement thermal material) 656721-001 Power supply, 300W, active PFC, no t for use in Brazil 656790-001 Intel Core i5 2405S (2.
Spare part number Description 667849-001 Front bezel for use in the EMEA reg ion 667849-201 Front bezel with optical drive doo r for use in Brazil 667850-001 Power switch/LED assembly with cable 66785.
Small Form Factor (SFF) Chassis Spare Parts Computer major components Item Description Spare part number (1) Access p anel 656832-001 (2) Front bez el 656835-001 (3) Pow er supply 220W 656722-001 270W.
Item Description Spare part number 2500 (3.3 GHz, 6-MB L3 cache, 95W) 638631-001 2405S (2.5-GHz, 6-MB L3 cache, 65W) 656790-001 2400S (2.5-GHz, 6-MB L3 cache, 65W) 640953-001 2400 (3.1 GHz, 6-MB L3 cache, 95W) 638630-001 2320 (3.0 GHz, 6-MB L3 cache, 95W) 665121-001 2310 (2.
Cables Item Description Spare part number (1) Power switch/LED assembly 656984-001 (2) SATA cable , 370 mm 656833-001 Small Form Factor (SF F) Chassis Spare Parts 29.
Misc Parts Item Description Spare part number (1) Chassis f an 656834-001 (2) Fan sink (includes replacement ther mal material) 657402-001 (3) Front I/O and ca rd reader (6-in-1) 656983-001 DVI to VGA.
Drives Description Spare part number Hard drive 2-TB, 7200-rpm 616608-001 1.5-TB, 7200-rpm 613209-001 1-TB, 7200-rpm 621418-001 750-GB, 7200-rpm 632938-001 500-GB, 7200-rpm 621421-001 320-GB, 7200-rpm.
Spare part number Description 596410-001 Mouse, USB, optical 609252-001 USB webcam 613209-001 1.5-TB hard drive 616608-001 2-TB hard drive 621418-001 1-TB hard drive 621420-001 320-GB, 7200-rpm hard d.
Spare part number Description 656834-001 Chassis fan 656835-001 Front bezel 656983-001 Front I/O and card reader (6-in-1) 656984-001 Power switch/LED assembly 657111-001 Intel Core i5 2310 processor (2.
5 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard driv es on these mo dels of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.
SMART ATA Drives The Self Monitoring Analysis an d Recording Tec hno logy (SMART) ATA drives for the HP Personal Computers have built-in drive failure p rediction that warn s the user or netw or k administrator of an impending failure or crash of the hard drive.
6 Routine Care and Disassembly Preparation This chapter provides general service information for the computer. Ad herence to th e procedures and precautions described in this chapter is esse ntial for proper service. CAUTION: When the computer is plugged in to an AC power source, voltage is always applied to the system board.
Removing DIPs* from vinyl tray Removing DIPs* from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box 2,000 V 3,500 V 7,000 V 5,000 V 4,000 V 5,000 V 20,000 V 11,000 V 11,500 V 14,500 V 26,500 V 21,000 V *These are then multi-packa ged inside plastic tubes, trays, or Styrofoam.
Grounding the Work Area To prevent sta tic damage at the work area, us e the following precautions : ● Cover the work surface with appr oved static-dissipa tive material. Provide a wrist strap connected to the work surface and properly grou nded tools and equ ipment.
Operating Guidelines To prevent ov erheating and to help p rolong the life of the computer: ● Keep the computer away from excessive mo isture , dire ct sunlight, and extremes of heat a nd cold. ● Operate the computer on a sturdy, level surfac e. Leave a 10.
To clean the co mputer case, follow th e procedures described below: ● To remove light sta ins or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liq uid diluted with water. Rinse we ll by wiping it with a cloth or swab dampen ed with clear water.
Cleaning the Mouse Before cleanin g the mouse, ensure that the power to the compu ter is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the ho using. Pull out any debris from th e ball socket and wipe the ball with a clean, dry cloth befo re reassembly.
Cables and Connectors Most cables used throu ghout the unit are flat, fl exible cables. Th ese cables must be handled with care to avoid damage. Apply onl y the tension required to sea t or unseat the cables during insertion or removal from the conne ctor.
7 Removal and Replacement Procedures – Microtower Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly.
Access Panel Description Spare part num ber Access panel 674373-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 43 ). 2. Loosen the captive T orx screw (1) on the back panel that secure s the panel to the computer. 3.
Front Bezel Description Spare part num ber Front bezel for use in EMEA region only 667849-001 Front bezel with optical drive door for use in Brazil 667849-201 Front bezel with for use in North American and Latin American regions 670692-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 43 ).
Memory Description Spare part num ber PC3-10600 for use in 3400/3405/3410 mo dels 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 PC3-12800 for use in 3500/3505 models 4-GB 671613-001 2-GB 671612-001 The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) dual inline memo ry modules (DIMMs).
Populating DIMM Sockets Populate the DIMM sockets in the following or der: XMM1, XMM2 or Chan nel A, Channel B. Figure 7 -3 DIMM Socket Locations (HP Pro 3400 model shown) Table 7-1 D IMM Sockets Desc.
populated with the least amoun t of memory descr ibes the total amount of memory assig ned to dual channel and the remainder is assign ed to single channe l. For optimal speed, the cha nnels should be bala nced so that the large st amount of memory is spread between the two channe ls.
4. Open both latches (1) of th e memory module socket , and remove the memory module from the socket (2) . Figure 7-4 Removing a DIMM To install a memory module, reverse th e removal proced ures. NOTE: A memory module can be installed in only one way.
Expansion Cards Description Spare part number AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use only in HP Pro 3500/3505 models 679219-001 AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use onl.
Figure 7 -5 Expansion Slot Locations (HP Pr o 3 400/3405/3500/3505 [340 0 shown]) Table 7-3 Expa nsion Slots Item Description PCIe X16 PCI Express x16 expansion slot PCIe x1 PCIe x1 expansion slot PCI.
Figure 7 -6 Expansion Slot Locations (HP Pro 3410) NOTE: Board appearance and color may vary. NOTE: You can install a PC I Express x1, x4, x8 , or x16 expans ion card in the PCI Exp ress x16 expansion slot.
4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot co ver lock then slide the slot cover lock up to remove it from the chassis. Figure 7-7 Opening the Slot Cover Lock 5. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card.
b. If you are removing a PCI Express x1 card, hold the card at each end and carefu lly rock it back and forth until the co nnectors pull fre e fr om the socket. Be sure not to scrape the card against the o ther components. Figure 7-9 Removing a PCI Express x1 Expansion Ca rd c.
7. If you are not installi ng a new expansion card , in stall an expa nsion slot cover to close the open slot. CAUTION: After remo ving an expansio n card, you must repla ce it with a new card or expansion slot cover for proper coo ling of internal compon ents during operation.
10. Connect external cables to the ins talled card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if ne cessary. Refer to Computer Se tup (F10) Utility o n page 7 for instructions on using Computer Setup.
Cable Connections System board conn ectors are color -coded to mak e it easier to find the proper conne ction. Connector Name Connector Color Description ATX_POWER white Power supply, 24-pin ATX_CPU w.
Drives Description Spare part num ber 16X SATA DVD±RW drive 581600-001 6X SATA DVD-ROM drive (not for Brazil) 581599-00 1 2 TB, 7200 rpm SATA hard drive 613210-001 1.
Installing Additional Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive mu st be connecte d to the dark blue primary SAT A connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SAT A connector on the system board labe led SATA2.
System Board Drive Connections Refer to the following illustration and table to identify the system bo ard drive connectors. Figure 7 -13 System Board Drive Connections (HP Pro 3 400 shown) Table 7-6 .
Figure 7 -14 System Board Drive Connections (HP Pro 3 405 shown) Table 7-7 System Boa rd Drive Connecti ons – Model 3405 System Board Conne ctor System Board Label Color SATA1 SATA1 dark blue SATA2 .
Figure 7 -15 System Board Drive Connections (HP Pro 3 505 shown) Table 7-8 System Boa rd Drive Connecti ons – Model 3505 System Board Conne ctor System Board Label Color SATA1 SATA1 dark blue SATA2 .
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removin g the drive from the computer. To remove an optica l drive: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 43 ). 2. Remove the access pan el ( Access Panel on page 44 ).
5. Slide the hard driv e toward the b ottom of the comput er (3) , and then remove it from the computer.. Figure 7-17 Removing the hard drive To install a hard drive, reverse the remo val procedures.
Front I/O and USB Panel Housing Assembly Description Spare part num ber Front I/O and USB assembly without card reader 667853-001 Front I/O and USB assembly with card reader 667852-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 43 ).
6. Push in on the lever to the left of the assembly. Figure 7-19 Front I/O con nectors 7. Pull the assembly outwar d away from the front of the chassis while guidi ng the cables th rough the hole in the chassis. To install the housin g assembly, reverse the removal proced ures.
Power Switch/LED Assembly Description Spare part num ber Power switch/LED assembly 667850-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 43 ). 2. Remove the access pan el ( Access Panel on page 44 ). 3. Remove the front bezel ( Front Bezel on page 45 ).
8. Pull the power switch away from the chassis while guiding the wires through the h ole in the chassis. Figure 7-22 Removing the po wer switch assembly To install the power switch/LED asse mbly, reverse the removal procedures.
System Fan Description Spare part num ber Chassis fan for use in EMEA, North American, and Latin America n regions; not for Brazil 657103-001 Chassis fan for use in Brazil 514238-001 434645-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 43 ).
5. From the inside of the computer, disconnec t the cable from the red/brown system board connector labeled SYS_FAN (1) , pull the fan into the chassis unti l it clears the chassis lip, and then lift it out of the chassis (2) . NOTE: On some models the con nector label is SYS_FAN1.
Fan Sink Assembly Description Spare part num ber Fan sink for use in models with Intel proce ssors 667727-001 Fan sink for use in models with AMD p rocessors 657402-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 43 ).
Processor HP Pro 3400/3410/3500 uses Intel processors . HP Pro 3405/3505 uses AMD processors. Description Spare part num ber Intel Core i7 processors 2600S (2.7 GHz, 8-MB L3 cache; not for Brazil) 638419-001 2600 (3.4 GHz, 8-MB L3 cache, 95W) 638632-001 Intel Core i5 processors 2500 (3.
Description Spare part num ber X4 A6-3650 (2.6 GHz, 4-MB L2 cache, 100W; Radeon HD6550D graphics core) 66772 2-001 X4 A6-3620 (2.2 GHz, 4-MB L2 cache, 65W; Radeon HD6350D graph ics core) 671608-001 X4 A6-3600 (2.1 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graph ics core) 667724-001 X4 A8-3550 (2.
6. If removing an AMD processo r, rotate the locking lever to its full open position (1) , and then carefully l ift the pro c essor from the socket (2) . CAUTION: Do NO T handle the pins in the processor socket. Thes e pins are very fragile and handling them co uld cause irreparable da mage.
7. If using a new fa n sink, remove th e protective co vering from the bottom of the fan sink and place it in position atop th e processor. 8. Secure the fan sink to the system board and syst em board tray with the 4 captive screws and attach the fan sink contro l cable to the system b oard.
Power Supply Description Spare part num ber Power supply, 300W (Active PFC; not for use in Brazil) 656721-001 689005-001 Power supply, 300W 664862-001 692096-001 WARNING! Voltage is always present on the system boar d when the computer is plugged into an active AC outlet.
6. Slide the power supply toward th e front of the computer (2) , then lift the power su pply out of the computer (3 ) . Figure 7-29 Removing the power supply To install the po wer supply, reverse the removal procedure.
4. Remove any expansion cards ( Expansion Cards on page 50 ). 5. Disconnect all cables from the system board. 6. Remove the six screws that secure the system board to the chassis. NOTE: HP Pro 3405/3505 model system boar ds are secured with eight screws.
❑ Do not disassemble , crush, puncture, short external conta cts, or dispose of in fire or water. ❑ Replace the battery only with the HP/Com paq sp are designated for this product. CAUTION: Before replacing the battery, it is importa n t to back up the computer CMOS settings.
8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly.
Access Panel Description Spare part num ber Access panel 656832-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 80 ). 2. If the computer is o n a stand, re move the compute r from the stand. 3. Remove the Torx screw that secures the access pan el to the computer.
4. Slide the access panel toward the back of the computer, and the n pull it away from the computer. Figure 8-2 Removing the access panel To install the access p anel, reverse the removal procedure.
Front Bezel Description Spare part num ber Front bezel 656835-001 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 80 ). 2. Remove the access pan el ( Access Panel on page 81 ). 3. Lift up the three tabs on the top of the bezel.
Memory Description Spare part num ber 4-GB, PC3-10600 585157-001 2-GB, PC3-10600 635803-001 1-GB, PC3-10600 635802-001 The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) dual inline memo ry modules (DIMMs).
Populating DIMM Sockets There are two DIMM sockets on the syste m board, with one so cket per channel . Populate the DIMM sockets in the following ord er: Channel A then Channe l B Figure 8 -5 DIMM So.
populated with the 1-GB DIMM. Wi th this configuration, 2 GB w i ll run as dual chan nel and 1 GB will run as single ch annel. ● In any mode, the maximum operat ional speed is determined by th e slowest DIMM in the system.
5. Open both latches of the memory module socket (1) , and remove the memory mo dule from the socket (2) . Figure 8-7 Removing a DIMM NOTE: A memory module can be installed in on ly one way. Match the notch on the module with the tab on the memory socket.
6. To install a memory modul e, holding the modul e by the edges, completely sli de it into the slot. Make sure the module is pressed complete ly into the socket, and then gently push down on the module until it snaps in place. Figure 8-8 Installing a DIMM NOTE: A memory module can be installed in o nly one way.
Expansion Card Description Spare part number Graphics cards nVidia GeForce GT530 2-GB graphics adapter 659354- 001 nVidia GeForce GT520 1-GB graphics adapter 657400- 001 nVidia GeForce 405 PCIe x16 gr.
Table 8-2 Expa nsion Slots Item Description PCIe X16 PCI Express x16 expansion slot PCIe x1 PCIe x1 expansion slot PCI PCI expansion slot PCI PCI expansion slot To remove, replace, or add an expansion card: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 80 ).
b. If you are removing a PCI Express x16 card, pull the rete ntion arm on the back of the expansion socke t away from the card and ca refully rock the card back and forth until the connectors pull free from the socket.
8. To install a new expansio n card, hold the card just above the expans ion socket on the system board then mo ve the card toward the rear of the chassi s so that the bra cket on the card is aligned with th e open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board.
10. Connect external cables to the ins talled card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if ne cessary. Cable Management Always follow good cable management practices when working insi de the computer.
Cable Connections System board conn ectors are color -coded to mak e it easier to find the proper conne ction. Connector Name Connector Color Description ATX_POWER white Power supply, 24-pin ATX_CPU w.
Drives Description Spare part num ber 16X SATA DVD±RW drive 581600-001 16X SATA DVD±RW drive 581600-001 2 TB, 7200 rpm SATA hard drive 616608-001 1.5 TB, 7200 rpm SATA hard drive 613209-001 1 TB, 72.
To verify the type and size of the storage devic es installed i n the computer, run Computer Setup. Removing Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive mu st be connecte d to the dark blue primary SAT A connector on the system board labeled SATA0.
5. If removing an opti cal drive, disconnect the cables from the rear of the drive. Figure 8-15 Removin g the drive cables 6. Remove the Torx screw from th e cage. Figure 8-16 Removing the optical drive scre w 7. Return the drive to its normal position.
8. Push the optical drive from behind, and then remove it from the front of the computer. Figure 8-17 Removing the optical drive Removing the Hard Drive NOTE: Before you remove th e old hard drive, be sure to back up the data from the o ld hard drive so that you can transfer the data to the new hard drive.
5. On the front of the computer, pull an d hold the har d drive release lat ch to unlock the hard driv e. Figure 8-18 Pulling the hard drive release latch 6.
7. Disconnect the cables from the rear of the hard drive. Figure 8-20 Disco nnecting the h ard drive cables 8. Remove the hard drive from th e computer.
9. Remove the four gui de screws from the hard drive for use in th e replacement hard drive. Figure 8-22 Removing the hard drive g uide screws To replace the hard drive, re verse the removal procedures.
Power Switch Description Spare part num ber Power switch/LED assembly 656984-001 The power switch is attached to the front of the chassis using tab s (no screws). Its cab le routes through metal ta bs in the chas sis floor. The powe r switch cable connects to the front USB assembly cable.
5. Disconnect th e power switch cabl e from the front U SB assembly cable. Figure 8-24 Disco nnecting the p ower switch cable 6. From the outside, front of the computer, press the tab on the right side of the power sw itch (1) to disengage it from the chassis.
Front USB Assembly Description Spare part num ber Front I/O and card reader ( 6-in-1) 656983-001 The front USB assemb ly is secured to the front of the chassis with one screw. Push the assembly into the chassis to remove it. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 80 ).
5. Remove the cables from the clip on the ba se pan of the co mputer. Figure 8-27 Removing the cables from the clip 6. From the front of the co mputer, remove the screw th at secure s the ass embly to th e front of the chassis.
7. Push the left side of th e assembly down sligh tly (1) , a nd then pus h the assembly into the computer (2 ) . Figure 8-29 Dise ngaging the fron t USB assembly 8. Remove the assembly from th e computer. To install the front USB a ssembly, reverse the re moval procedure.
Fan Assembly Description Spare part num ber Fan 656834-001 The fan assembly is attac hed to the inside floo r of the chassis usin g two screws. The fan is inside of a removal metal cage. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 80 ).
9. if you need to remove the fan from the metal case , remove the four screws that secure the fan to the case, and re move the fan from the case. Figure 8-31 Removing the fan from the metal case To install the fan, reverse the r emoval procedure.
Fan Sink Description Spare part num ber Fan sink 657402-001 The fan sink is secu red atop the processor with four captive Torx screws. A fan cable connects to the system board. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 80 ).
4. Disconnect the cable fr om the system board (1) , lift the fan sink from atop the processor (2) and set it on its side to keep from cont aminating the work ar ea with thermal grea se.
Processor Description Spare part num ber Intel Core i7 processors 2600S (2.7 GHz, 8-MB L3 cache, 65W) 638419-001 Intel Core i5 processors 2500S (2.7 GHz, 6-MB L3 cache, 65W) 638420-001 2500 (3.3 GHz, 6-MB L3 cache, 95W) 638631-001 2405S (2.5-GHz, 6-MB L3 cache, 65W) 656790-001 2400S (2.
6. Carefully lif t the proce ssor from the socket (3) . CAUTION: Do NO T handle the pins in the processor socket. Thes e pins are very fragile and handling them co uld cause irreparable da mage. Once pins are damaged it may be necessa ry to replace the system bo ard.
6. If using a new fa n sink, remove th e protective co vering from the bottom of the fan sink and place it in position atop th e processor. 7. Secure the fan sink to the system board and system board tray.
5. From the rear of the com puter, remove the four screws that secure the power supply to the computer. Figure 8-35 Removing the power supply screws 6.
System Board Description Spare part num ber System board (includes thermal material) 665223-001 The system board is secured to the computer with six screws. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 80 ). 2. Remove the access pan el ( Access Panel on page 81 ).
9. Remove the six screws that secure the system board to the chassis. NOTE: System board appe arance may vary. Figure 8-37 Removing the system board screws 10. Slide the system board away from the rear of th e comput er to disengage the ports, and then lift the board up a nd out of the ch assis.
NOTE: When replacing the system board, you must also c hange the ch assis serial number in the BIOS. CAUTION: Before reinstalling the heat sink you mu st clean the top o f the processor and the bottom of the heat sink with an alco hol pad supplied in the spares kit.
5. To insert the new battery, sli de one edge of the repl acement battery under the holde r’s lip with the positive side up (2) . Push th e other edge down un til the clamp snaps ove r the other edge of the battery. 6. Replace the computer access p anel.
A Connector Pin Assignments This appendix contains the pin assignments for ma n y computer and workstation connectors. Some of these connectors may no t be used on the prod uct being serviced.
Headphone Connector and Ico n (1/8” miniphone) Pin Signal 1 (Tip) 2 (Ring) 3 (Shield) Audio_left Power_Ri ght Ground Line-in Audio Connector and Ico n (1/8” miniphone) Pin Signal 1 (Tip) 2 (Ring) .
Monitor Connector and Icon Pin Signal Pin Sign al 1 2 3 4 Red Anal og Green Analog Blue Analog Not used 9 10 11 12 +5V (fused) Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14.
DVI Connector Connector and Icon Pin Signal Pin Signal 1 2 3 4 T.M.D. S. Data2– T.M.D. S. Data2+ T.M.D.S. Data2/4 Shield T.M.D. S. Data4– 13 14 15 16 T.M.D. S. Data3+ +5V Power Ground (for +5V) Hot Pug Dete ct 5 6 7 8 T.M.D. S. Data4+ DDC Clock DDC Data No Connect 17 18 19 20 T.
24-Pin Power Connector Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 +3.3V +3.3V GND +5V GND +5V 7 8 9 10 11 12 GND POK +5 Vaux +12V +12V +3.
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 PRSNT1 +12V +12V GND JTAG2 6 7 8 9 10 JTAG3 JTAG4 JTAG5 +3.
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 +12V +12V RSVD GND SMCLK 6 7 8 9 10 SMDAT GND +3.
B Power Cord Set Requirements The power supplies o n some computers have exte rnal power switches. The voltage select switch feature on the co mputer permits it to operate from any line voltage between 100-120 o r 220-240 volts AC.
Country-Specific Requirements Additional requi rements specific to a country are sh own in parentheses an d explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria.
C POST Error Messages This appendix lists the erro r codes, error messa g es, and the various indicator li ght and audible sequences that yo u may encounter durin g Power-On Self-Tes t (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error co ndition.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages th at may be encoun tered during POST. NOTE: The computer will beep once after a POST text message is disp layed on the screen.
Table C-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used).
Table C-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controlle r. 1. Reconnect keyboard with computer turn ed off. 2. Replace the system board. 304-Keyboard or System Unit Err or Keyboard failure.
Table C-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Check and/or replace cables. 2. Clear CMOS.
Table C-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmwar e patch that will fix an erroneous error message .
Table C-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer.
Table C-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated.
Table C-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution E rror occurred during MEBx execution which fails into the “General” groupin g. Status information displayed along with the error provides further clarity into the failure.
Table C-1 Numeri c Codes and Text Me ssages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attach ed Keyboard failu re while Network Server Mode enabled. 1. Reconnect keyboard with computer turn ed off.
Table C -2 Diagnostic Front Panel LEDs and Audible Codes (co ntinued) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Table C -2 Diagnostic Front Panel LEDs and Audible Codes (co ntinued) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
Table C -2 Diagnostic Front Panel LEDs and Audible Codes (co ntinued) Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
D Troubleshooting Without Diagnostics This chapter provide s information on how to i denti fy and correct minor problems, such as diskette drive, hard drive, optical drive, gra phics, audio, memory, and software problems.
● Refer to the comprehensive online tech nical support at http://www.hp.com/ support . ● Refer to Helpful Hints on pa ge 142 in this guide. To assist you in reso lving problems online , HP Instant Supp ort Professional Ed ition provides you w ith self-solve di agnostics.
● Wake the computer by pressing an y key on the keybo ard or pressing the power button . If the system remains in su spend mode, shut down th e comp uter by pressing and hold ing the power button for at least four seconds th en press the pow er button again to restart the co mputer.
Solving General Problems You may be able to easily resolve the g eneral pr obl ems described in this section . If a problem persists and you are unable to resolv e it yourself or if you fe el uncomfortable ab out performing the operation, contact an authorized dealer or reseller.
There is no sound or sound volume is t oo low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the inte rnal system speaker is not muted (this setting doe s not affect the external speakers).
Computer powe red off automa tically and the Pow er LED flashes Red two times, onc e every second, followed by a two second pause, an d the computer beep s two times. (Beep s stop after fifth iterat ion but LEDs continue flashing). Cause Solution Processor thermal protection activated: A fan may be blocked or not turning.
Solving Power Problems Common causes and so lutions for po wer problems are listed in the f ollowing table. Table D -2 Solving Power Problems Power supply shuts down intermittent ly. Cause Solution Voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (1 15V or 230V).
Solving Diskette Problems Common causes and so lutions for diskett e problems are listed in the f ollowing table. NOTE: The computer does not sup port internal di skette drives. Only USB diskette d rives are supported. NOTE: You may need to reconfi gure the computer wh en you add or remove h ardware, such as an additional di skette drive.
Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.44-MB diskette, type the following command at the MS- DOS prompt: FORMAT A: /F:1440 Disk may be write-protected.
Table D -3 Solving Diskette Problems (continued) Cannot Boot to Diskette. Cause Solution Diskette boot has been disabled in Computer Setup. 1. Run Computer Setup and enable USB device in Storage > Boot Order . 2. Run Computer Setup and enable USB device in Storage > Storage Options > Removable Media Boot .
Table D -4 Solving Hard Drive Problems (continued) Drive not found (iden tified). Cause Solution The system may not have automatically recog nized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 164 section.
Computer will not boot from hard drive. Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Ava ilabl e is selected for the device's SATA port in Sec urity > Device Security .
The removable hard drive enclosure is bee ping and the green LED is flashing. Cause Solution Fan failure alarm on the removable hard drive enclosure has been activated.
After installing the media card reader and booting to Wind ows, t he reader and the in serted cards are not recognized by the computer. Cause Solution The operating system needs time to recog nize the device if the reader was just installed into the computer and you are turning the PC on for the first time.
Table D -6 Solving Display Problems (contin ued) Blank screen (no video ). Cause Solution Monitor settings in the computer are not compatible w ith the monitor. 1. In Control Panel, under Appearance an d Personalization , select Adjust screen resolution .
Monitor does not function properly when used with energy saver fea tures. Cause Solution Monitor without energy saver c apabilities is being used with energy saver features enab led. Disable monitor energy saver feature. Dim characters. Cause Solution The brightness and contrast controls are not set pr operly .
“No Connection, Check Signal Cable” disp lays on screen. Cause Solution Monitor video cable is disconn ected. Connect the video cable between the monitor and com puter. CAUTION: Ensure that the computer power is off while connecting the video cable.
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture o n the screen (flat pa nel m onitors using an an alog VGA input c onnection only).
Solving Audio Problems If the computer ha s audio features a nd you enco unter audio problems, see the common cau ses and solutions listed in the foll owing table. Table D -7 Solving Audio Problems Sound cuts in and o ut. Cause Solution Processor resources are being used by other open applications.
Table D -7 Solving Audio Problems (continued) Sound does not come out of the speaker o r headphones. Cause Solution Some applications can select which audio output device is used.
Solving Printer Problems If you encounte r printer problems, see the documentation that ca me with the printer an d to the common causes and solutions listed in the following table. Table D -8 Solving Pr inte r Problems Printer will not print. Cause Solution Printer is not turned on and o nline.
Solving Keyboard and Mouse Problems If you encounte r keyboard or mouse problems, see the document ation that came with the equipmen t and to the commo n causes and solutio ns listed in the following tabl e. Table D -9 Solving Keyboard Problems Keyboard commands and typing are not re cognized by the computer.
Table D-10 Solving Mous e Problems (con tinued) Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.
Solving Hardware Installation Problems You may need to reconfigure the compu ter when you add or remove hardware, such as an addi tional drive or expansion card. If you install a plug an d play device, Windows auto matically recognizes the device and configures the computer.
Power LED flashes Red five times, once every second, follo wed by a two second pause, and the computer beeps five times. (Beeps s top after fifth itera tion but LEDs con tinue flashing.
Solving Network Problems Some common causes an d solutions for network pro b lems are liste d in the following tab le. These guidelines do not discu ss the process of debugging the network cabling. Table D-12 Solving Network Prob lems Wake-on-LAN featu re is not functioning.
Table D-12 Solving Network Problems (co ntinued) Network status link ligh t never flashes. NOTE: The network status light is supposed to flash wh en there is network activity. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable networ k controller.
Network controller s tops working without apparent cause. Cause Solution The files containing the network dr ivers are co rrupted. Rein stall the network drivers, using the Recovery Disc Set created from the hard drive's Recovery Partition. The cable is not secur ely connected.
Table D-13 Solving Memory Problems System will not bo ot or does not func tion properly after installing additional memory mod ules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket. Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board.
Solving Processor Problems If you encounte r processor problems, common ca uses and solutions are listed in the following table. Table D-14 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blo cked.
Table D-15 Solving CD-ROM and DVD Problems (continue d) System will not bo ot from CD-ROM or DVD drive. Cause Solution Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not corre ct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order .
Cannot eject c ompact disc (tra y-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal r od into the emergency eject hole and push firmly. Slowly p ull the tray out from the drive until the tray is fully extended, then remove the disc.
USB flas h drive not f ound (ident ified). Cause Solution The device is attached to a USB port that has been hidd en in Computer Setup. Run the Computer Setup utility and ensure that “Device available” is selected for “Front USB Ports” and “Rear U SB Ports” under Secu rity > Device Secu rity .
Table D-17 Solving Front Panel Component Proble ms (continued) A USB device, headpho ne, or microphone is not recognized by the com puter. Cause Solution The device is not working. 1. Replace the device. 2. Restart the computer. USB ports on the computer are disabled in Computer Setup.
Cannot automatically la unch Internet progra ms. Cause Solution You must log on to your ISP before some programs will st art. Log on to your IS P and launch the desire d program. Internet takes too long to download Web sites. Cause Solution Modem is not set up properly.
Solving Software Problems Most software problems occu r as a result of the foll owing: ● The application wa s not installed or configured co rrectly. ● There is insufficient m emory available to run the application. ● There is a conf lict between a pplications.
Contacting Customer Support For help and service, conta ct an authorized reselle r or dealer. To locate a reseller or dealer near yo u, visit http://www.hp. com . NOTE: If you take the computer to an authorized reselle r, dealer, or service provider for service, remember to pro vide the setup a nd power-on passwords if they are set.
E Password Security and Resetting CMOS This computer supports security password featur es, which ca n be established through the Comput er Setup Utilities menu. This computer supports two se curity password fe atures that are e stablished through the Co mputer Setup Utilities menu : setup password a nd power-on password.
Resetting the Password Jumper To disable the power-on or se tup password features , or to clear the pow er-on or setup passwords, complete the fo llowing steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from th e power outlet.
need to be reset. The AMT settings wil l also need to be reset. T o access the MEBx, pres s Ctrl + P during POST. 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from th e power outlet.
F Backup and Recovery Windows 7 – Backup and Recovery To protect you r information, use Windows® Back up and Restor e to back up in dividual files and folders, back up your entire hard drive (selec t models only), create syst em repair discs (select models only), or create system restore points.
Note the following when backing up: ● Store person al files in the Document s library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings th at appear in a window , toolbar, or men u bar by taking a screen sh ot of your settings.
Performing a Recovery In case of system failure or inst ability, the computer provides the following tools to recover your files: ● Windows recovery to ols: You can use Windo ws Backup and Restor e to recover inform ation you have previously backed up .
5. Select one of the f irst three listed too ls to repair your comput er. 6. Follow the on-screen instructions. NOTE: For additional information on recovering inform ation using the Windows tools, perform a search for these topics in Hel p and Support.
NOTE: This process takes several minutes. 1. If possible, bac k up all personal files. 2. Restart the computer, and then in sert the Windows 7 op erating system DVD into the optica l drive before the Window s operating system loads. 3. When prompted, pre ss any keyboard key.
G Specifications MT Specifications Table G -1 Specifications Chassis Height Width Depth 14.49 in 6.50 in 15.31 in 36.8 cm 16.5 cm 38.9 cm Approximate Weight 15.
SFF Specifications Table G -2 Specifications Chassis Height Width Depth 12.77 in 4.98 in 15.61 in 32.5 cm 10.4 cm 39.7 cm Approximate Weight 13.9 lb 6.
Index Symbols/Numerics 24-pin power p in assignments 123 4-pin power pin assignments 120 A access panel removal and replaceme nt 44 SFF removal and replacement 81 SFF spare part number 81 spare part n.
front bezel, spare part number 26 front bezel, SFF spare part number 27, 33 front fan SFF removal and replacement 107 front I/O and card reader assembly SFF spare part number 104 spare part number 30,.
hard drive 150 hardware ins tallation 164 Internet acce ss 174 keyboard 162 Media Card Reader 153 memory 168 monitor 154 mouse 162 network 166 power 147 printer 161 processor 170 software 176 processo.
U USB pin assignments 119 V ventilation, proper 39 W Wake-on-LAN feature 166 Windows 7 operating system DVD 184 Index 191.
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