Benutzeranleitung / Produktwartung M14XR2 des Produzenten Alienware
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Alienware M14xR2 Owner’ s Manual Regulatory model: P18G Regulatory type: P18 G002.
Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make b etter use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WAR N IN G: A WARNING indicates a potential for property damage, personal injury , or death.
Contents 3 Contents 1 Before Y ou Begin . . . . . . . . . . . . . . . . . . . 11 T urn Off Y our Computer and Connected Devices . . . . 11 Safety Instructio ns . . . . . . . . . . . . . . . . . . . . 12 Recommended T ools . . . . . . . . . . . . . . .
4 Contents 6 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . 25 Removing the Hard Drive . . . . . . . . . . . . . . . . 25 Replacing the Hard Drive . . . . . . . . . . . . . . . . 27 7 Memory Module(s) . . . . . . . . . . . . . . . . . 29 Removing the Memory Module(s) .
Contents 5 11 Wireless Mini -Card( s)/WirelessHD Card (Optional) . . . . . . . . . . . . . . . . . . . . . . . . 45 Removing the Mini-Card(s) . . . . . . . . . . . . . . . 45 Replacing the Mini-Card(s) . . . . . . . . . . . . . . . 47 12 Power - Button Board .
6 Contents 16 Internal Card with Bl uetooth Wireless T echnology 65 Removing the Bluetooth Card . . . . . . . . . . . . . . 65 Replacing the Bluetooth Card . . . . . . . . . . . . . . 66 17 Coin-Cell Battery . . . . . . . . . . . . . . . . . . 69 Removing the Coin-Cell Batter y .
Contents 7 21 Thermal Fan . . . . . . . . . . . . . . . . . . . . . . . 87 Removing the Thermal Fan . . . . . . . . . . . . . . . 87 Replacing the Thermal Fan . . . . . . . . . . . . . . . 88 22 Thermal Cooling Assembly . . . . . . . . . . . 89 Removing the Thermal Cooling Assembly .
8 Contents.
Before Y ou Begin 11 1 Before Y ou Begin T urn Off Y our Computer and Connected Devices CAUTION: T o avoid losing data, save and close all open files and exit all open programs before you turn off your computer . 1 Save and close all open files and exit all open programs.
12 Before Y ou Begin Safety Instructions Use the following safety guidelines to protec t your computer from potential damage and ensur e your personal safety . WAR N IN G: Before working inside your comput er , read the safety information that shipped with your computer .
After W orking Inside Y our Computer 13 2 After W orking Inside Y our Computer After you complete the replacement procedur es, ensure the following: • Re p la c e a l l s c re ws a nd e ns u re th a.
14 After W orking Inside Y our Computer.
Base Cover 15 3 Base Cover WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
16 Base Cover Replacing the Base Cover Procedure 1 Align the tabs on the base cover with the slots on the computer base and slide the base cover unti l it snaps into pl ace. 2 Tighten the captive scr ews that secure the base cover to the computer base.
Battery 17 4 Battery WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
18 Battery 3 Using the pull-tab, lift the battery off the computer base. Replacing the Battery Procedure 1 Place the battery in the battery bay and tighten the captive screws that secure the battery to the computer base. 2 Connect the battery cable to the connector on the system board.
Optical Drive 19 5 Optical Drive WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
20 Optical Drive 2 Loose n the four captive screws th at secure the optical drive to the computer base. 3 Using the pull-tab, lift the opti cal drive off the computer base. 4 Remove the scr ews that secure th e optical-drive cable connector to the optical drive.
Optical Drive 21 6 Gently peel the optical-drive cable from the optical-drive bracket. 1 screws (2) 2 optical-drive cable connector 3 optical-drive cable 1 2 3.
22 Optical Drive 7 Remove the scr ews that secure the optical-drive bracket to the optical drive. 8 Using the pull-tab, lift the optical- drive bracket off the optical drive.
Optical Drive 23 4 Replace the screws that secure the optical-drive cable connector to the optical drive. 5 Adhere the optical-drive cable to the optical-drive brack et. 6 Place the optical drive in the optical-drive bay . 7 Tighten the captive screws that secur e the optical drive to the computer base.
24 Optical Drive.
Hard Drive 25 6 Hard Drive WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
26 Hard Drive 3 Lift the hard-drive assembly off the computer base. 1 hard-drive interposer 2 captive screws (3) 3 pull-tab 4 hard-drive assembly 1 2 3 4.
Hard Drive 27 4 Remove the four scr e ws that secure the har d-drive bracket to the hard drive. 5 Lift the hard-drive brack et off the har d drive. CAUTION: When the hard drive is not in the computer , store it in protective antistatic packaging.
28 Hard Drive Postrequisites 1 F ollow the instructions from step 6 to step 8 in "Replacing the Optical Drive" on page 22. 2 Replace the battery . See "Repla cing the Battery" on page 18. 3 Replace the base cover . See "Replacing the Base Cover" on page 16.
Memory Module(s) 29 7 Memory Module(s) WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
30 Memory Module(s) Procedure 1 Loose n the captive screws that se cur e the memory-module cover to the computer base. 2 Lift and slide the tabs on the memo ry-module cover out of the slots on the computer base. CAUTION: T o prevent damage to the memory-module connector , do not use tools to spread the memory module securing clips.
Memory Module(s) 31 4 Slide the memory module out of the memory-module connector . Replacing the Memory Module(s) Procedure NOTE: If you need to install memory modul es in both memory-module connectors, install a memory module in the lower connector before you in stall a memory module in the upper connector .
32 Memory Module(s) 2 Slide the memory module firmly into the connector at a 45-degree angle, and then press the memory module do wn until it clicks into place. If you do not hear the click, remove the memory module and reinstall it. NOTE: Y our computer may not boot if the memo ry module is not installed properly .
Center -Control Cover 33 8 Center -Control Cover WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
34 Center -Control Cover Procedure 1 Remove the screws that secur e the center -control cover to the computer base. 2 T urn the computer over and open the display as far as possible. 3 Gently pry the center-control cove r and then ease the tabs on the center-control cover out of the slots on the palm -rest assembly .
Center -Control Cover 35 4 Lift the center -control cover off the palm-rest assembly . Replacing the Center -Control Cover Procedure 1 Align the tabs on the center-contr ol cover with the slots on the palm-rest assembly . 2 Gently press around the edges of the center -control cover till it snaps in place.
36 Center -Control Cover Postrequisites 1 Replace the battery pack. See "Rep lacing the Battery" on page 18. 2 Replace the base cover . See "Replacing the Base Cover" on page 16. 3 F ollow the instructions in "After W ork ing Inside Y our Computer" on page13.
Keyboard 37 9 Keyboard WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
38 Keyboard 2 Carefully pry the k eyboard up and slide it towar ds the display till the tabs on the keyboar d are r eleased from the palm-rest assembly .
Keyboard 39 4 Lift the re lease latches on the co nnectors on the system boar d and disconnect the k eyboard cable and k eyboa rd-backlight cable. 5 Lift the keyboar d off the palm-rest assembly .
40 Keyboard Postrequisites 1 Replace the center -control cover . See "Replacing the Center-Control Cover" on page 35. 2 Replace the battery . See "Repla cing the Battery" on page 18. 3 Replace the base cover . See "Replacing the Base Cover" on page 16.
Palm-Rest Assembly 41 10 Palm-Rest Assembly WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
42 Palm-Rest Assembly Procedure 1 Remove the screws that secur e the palm-rest assembly to the computer base. 2 T urn the computer over and open the display as far as possible. 3 Remove the center -control cover (see "Removing the Center -Control Cover" on page 33).
Palm-Rest Assembly 43 7 Remove the two screws that secur e the palm-rest assembly to the computer base. CAUTION: Carefully separate the pal m-rest asse mbly from the computer base to avoid damage to the palm-rest assembly . 8 P ry out the palm-rest assembly along the r ear edge and then ease the palm-rest assembly from the computer base.
44 Palm-Rest Assembly Replacing the Palm-Rest Assembly Procedure 1 Align the palm-r est assemb ly on the computer base a nd gently snap the palm-rest assembly into place. 2 Replace the two scr ews that secure th e palm-rest assembly to the computer base.
Wireless Mini-Card(s) 45 11 Wireless Mini-Card(s)/WirelessHD Card (Optional) WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11.
46 Wireless Mini-Card(s) Procedure 1 Disconnect the antenn a cables from the connectors on th e mini-card. 2 Remove the screw that secur es the mini-card to the system board.
Wireless Mini-Card(s) 47 3 Slide and remove the mini-car d out of the connector on the system board. Replacing the Mini-Card(s) Procedure 1 Remove the new Mini-Card from its packaging. CAUTION: Use firm and even pressure to slide t he mini-card into place.
48 Wireless Mini-Card(s) 4 Connect the mini-card cables to the connectors on the mini-car d. The following table provides the antenna cable color scheme for each mini-card supported by your computer: Postrequisites 1 Replace the battery . See "Repla cing the Battery" on page 18.
Power -Button Board 49 12 Power -Button Board WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
50 Power -Button Board 3 Carefully lift th e power -button board and r elease its cable from the slot on the palm-rest assembly . Replacing the Power -Button Board Procedure 1 Slide the power -button board cable through the slot on the palm-rest assembly .
Power -Button Board 51 Postrequisites 1 Replace the palm-rest assembly . See "Replacing the P a lm-Rest Assembly" on page 44. 2 Replace the keyboar d. See "Replacing the Keyboar d" on page 39. 3 Replace the center -control cover . See "Replacing the Center -Control Cover" on page 35.
52 Power -Button Board.
Status-Lights Board 53 13 Status-Lights Board WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
54 Status-Lights Board 3 T urn the palm-rest assembly over . 1 status-light board cable 1.
Status-Lights Board 55 4 Remove the screw that secur es the status-light board to the palm- res t as s e mb l y . 5 Carefully lift the status-light boar d and release its cable from the slot on the palm-rest assembly . Replacing the Status-Lights Board Procedure.
56 Status-Lights Board Postrequisites 6 Replace the palm-rest assembly . See "Replacing the P alm-Rest Assembly" on page 44. 7 Replace the keyboar d. See "Replacing the Keyboar d" on page 39. 8 Replace the center -control cover . See "Replacing the Center-Control Cover" on page 35.
Speakers 57 14 Speakers WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
58 Speakers 3 Remove the four screws that secur e the speakers to the palm-r est assembly . 4 Lift the speakers along with the cable away from the palm-rest assembly . Replacing the Speakers Procedure 1 Align the scr ew holes on the speak ers with the screw holes on the palm-r est assembly and route the speakers cable throu gh the routing guides.
Speakers 59 Postrequisites 1 Replace the palm-rest assembly . See "Replacing the P a lm-Rest Assembly" on page 44. 2 Replace the keyboar d. See "Replacing the Keyboar d" on page 39. 3 Replace the center -control cover . See "Replacing the Center -Control Cover" on page 35.
60 Speakers.
Subwoofer 61 15 Subwoofer WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
62 Subwoofer 3 Lift the subwoofer along with the cable off the computer base. Replacing the Subwoofer Procedure 1 Align the slots on the subwoofer with the alignment posts on the computer base. 2 Route the subwoofer cable th rough the routing guides. 3 Connect the subwoofer cable to th e connector on the system boar d.
Subwoofer 63 4 Replace the battery . See "Replacing the Battery" on page 18. 5 Replace the base cover . See "Replacing the Base Cover" on page 16. 6 F ollow the instructions in "After W orking Inside Y our Computer" on page13.
64 Subwoofer.
Internal Card with Bluetooth Wireless T echnology 65 16 Internal Card with Bluetooth Wireless T echnology WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11.
66 Internal Card with Bluetooth Wireless T echnology Replacing the Bluetooth Card Procedure 1 Align the screw hole on the Bluetooth card with the screw hole on the system board. 2 Replace the screw that secur es the Bluetooth card to the computer base.
Internal Card with Bluetooth Wireless T echnology 67 4 Replace the battery . See "Replacing the Battery" on page 18. 5 Replace the base cover . See "Replacing the Base Cover" on page 16. 6 F ollow the instructions in "After W orking Inside Y our Computer" on page13.
68 Internal Card with Bluetooth Wireless T echnology.
Coin-Cell Battery 69 17 Coin-Cell Battery WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
70 Coin-Cell Battery Procedure 1 Disconnect the coin-cell battery cable from the connector on the system board. 2 Gently pry out the coin-cell battery from the slot on the computer base. Replacing the Coin-Cell Battery Procedure 1 Use the adhesive on the coin-cell ba ttery and adher e it to slot on the computer base.
Coin-Cell Battery 71 Postrequisites 1 Replace the palm-rest assembly . See "Replacing the P a lm-Rest Assembly" on page 44). 2 Replace the keyboar d. See "Replacing the Keyboar d" on page 39). 3 Replace the center -control cover . See "Replacing the Center -Control Cover" on page 35.
72 Coin-Cell Battery.
Display Assembly 73 18 Display Assembly WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
74 Display Asse mbly 4 Note the routing of the W irelessHD car d (optional) and mini-card antenna cables and remove them from the routing guides on the computer base. NOTE: The WirelessHD card is optional and may not be present in your computer . 5 T urn the computer over and open the display as far as possible.
Display Assembly 75 Procedure 1 Using the pull-tab, disconnect the di splay cable from the connector on the system board. 2 Disconnect the logo-board cable from the connector on the system boar d. 3 Gently peel the display cable and the logo-board cable from the system board.
76 Display Asse mbly Replacing the Display Assembly Procedure 1 Slide the W irelessHD (optional) and mini-card antenna cables through the slot on the computer base. 2 Place the display assembly in position an d rep l ac e t he s cre w s t h a t s e cu re the display assembly to the computer base.
Mini-Card Board 77 19 Mini-Card Board WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
78 Mini-Card Board Procedure 1 Remove the scr ews that secure the mini-car d board to the computer base. 2 Lift the mini-card boar d to disconnect the connector on the mini-card boar d from the connector on the system board.
Mini-Card Board 79 Postrequisites 3 Replace the palm-rest assembly . See "Lift the palm-rest assembly off the comput er base." on page 43. 4 Replace the keyboar d. See "Replacing the Keyboar d" on page 39. 5 Replace the center -control cover .
80 Mini-Card Board.
Sy stem Board 81 20 Sy stem Board WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
82 Sy stem Board Procedure 1 Using the pull-tab, disconnect the display cable and the hard-drive cable from the connectors on the system board. 2 Disconnect the lo go-board cable, Bluetooth-card cable, coin-cell battery cable, and subwoofer cabl e from the connectors on the system boar d.
Sy stem Board 83 4 Lift and ease the connectors on the system board out of the slots on the computer base. 5 T urn the system board over . 6 Remove the thermal fan. See "Removi ng the Thermal F an" on page 87. 7 Remove the thermal cooling assembly .
84 Sy stem Board Replacing the Sy stem Board Procedure 1 Replace the processor module. See "Replacing the P rocessor Module" on page 95. 2 Replace the thermal cooling assembly . See "Replacing the Thermal Co oling Assembly" on page 90.
Sy stem Board 85 17 Replace the base cover . See "Replacing the Base Cover" on page 16) 18 Replace any cards or blank that you removed from the 9-in-1 Media Card rea d er . 19 F ollow the instructions in "After W orking Inside Y our Computer" on page13.
86 Sy stem Board.
Thermal Fan 87 21 Thermal Fan WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
88 Thermal Fan 3 Lift the thermal fan and gently peel the tape that secures the thermal fan to the thermal cooling assembly . Replacing the Thermal Fan Procedure 1 Align the screw holes on the ther mal fan with the screw holes on the system board. 2 Adhere the tape to secure the thermal fan to the thermal cooling assembly .
Thermal Cooling Assembly 89 22 Thermal Cooling Assembly WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
90 Thermal Cooling Assembly 2 Carefully lift thermal cooling asse mbly away from the system board. NOTE: The appearance of the thermal cooling assembly may differ based on your computer model.
Thermal Cooling Assembly 91 Postrequisites 1 F ollow the instructions from step 3 to step 18 in "Replacing the System Board" on page 84. 2 F ollow the instructions in "After W orking Inside Y our Computer" on page13.
92 Thermal Cooling Assembly.
Processor Module 93 23 Processor Module WAR N IN G: Before working inside your computer , read the safety information that shipped with your computer and follo w the steps in "Before Y ou Begin" on page 11. For additional safety best pract ices information, see the Regulatory Compliance Homepage at dell.
94 Processor Module CAUTION: T o ensure maximum cooling for the pr ocessor module, do not touch the heat transfer areas on the processor ther mal-cooling assembly . The oils in your skin can reduce the heat transfer capability of the thermal pads. CAUTION: When removing the processor module, pull the module straight up.
Processor Module 95 Replacing the Processor Module NOTE: If a new processor module is install ed, you will receive a new thermal cooling assembly , which will include an affi xed thermal pad, or you will receive a new thermal pad along with documentation to illustrate proper installation.
96 Processor Module.
Sy st em Setup 97 24 Sy stem Setup Overview Use the system setup to: • Get information about the hardwar e installed in your computer , such as the amount of RAM, the size of the hard drive, and so .
98 Sy stem Setup Sy stem Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear , or may not appear exactly as listed. Setup Item — Thi s field appe ars on the left side of the system setup window .
Sy st em Setup 99 L2 Cache Displays the processor L2 cache size. L3 Cache Displays the processor L3 cache size. Integrated Graphics Displays the integrated graphics. Discrete Graphics 1 Displays the discrete graphics. Fixed HDD Displays the device name and size.
100 Sy stem Setup USB Emulation Allows you to ena ble or disable the USB emulation feature. This featur e defines how the BIOS, in the absence of a USB- aware operating system, handles USB devices.
Sy st em Setup 101 Adapter Warnings Allows you to choose if the computer should display warning messages when you use certain power adapters. The computer displays these messages if you attempt to use a po wer adapter that has too little capacity for your configuration .
102 Sy stem Setup Wireless Network Allows you to ena ble or disable the internal wireless device. DMC Allows you to ena ble or disable the internal DMC device Security Admin Password Displays the admin account passwor d. System Password Displays the system password.
Sy st em Setup 103 Boot Sequence This feature allows you to change the boot sequence for devices. Boot Options • Hard Drive — The computer attempts to boot from the primary hard drive. If no operating system is on the drive, the computer generates an error message.
104 Sy stem Setup Changing Boot Sequence for Future Boots 1 Enter system setup. See "Entering System Setup" on page 97. 2 Use the arrow keys to highlight the Boot menu option and press <Enter> to access the menu. NOTE: Write down your current boot sequ ence in case you want to restore it.
Flashing the BIOS 105 25 Flashing the BIOS The BIOS may require flashing when an update is avai lable or when replacing the system board. T o flash the BIOS: 1 T urn on the computer .
106 Flashing the BIOS 9 Navigate to the folder where you downloaded the BIOS update file. The file icon appears in the folder and is titled the same as the downloaded BIOS update file. 10 Double-click the B IOS update file icon and follow the instructions tha t appear on the screen.
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Wenn Sie Alienware M14XR2 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Alienware M14XR2 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Alienware M14XR2 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Alienware M14XR2 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Alienware M14XR2 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Alienware M14XR2 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Alienware M14XR2. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Alienware M14XR2 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.