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Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Installation Guide f or Cisco Unif ied S er vice Monitor So ftw are R elease 8.
THE SPECIFICATION S AND INFORMATION RE GARDING THE PRODU CTS IN THIS MANUAL ARE SUBJECT TO CHAN GE WITHOUT NOT ICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED.
iii Installation Guide for Cisco Unified Service Monitor OL-25111-01 CONTENTS Preface vii Audience vii Conventi ons vii Product Documentation viii Related Documentation v iii Obtaining Documentation a.
Contents iv Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preventing Extra Processin g After Upgrade 2-10 Configuring NTP 2-11 Upgrading to Service Monitor 8.
Contents v Installation Guide for Cisco Unified Service Monitor OL-25111-01 Verifying License Status B-1 Licensing Scenarios B-2 Licensing Messag es B-3 Licensing Process B-3 Obtaining a PAK B-4 Obtai.
Contents vi Installation Guide for Cisco Unified Service Monitor OL-25111-01.
vii Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preface This manual describes Cisco Unif ied Service Monit o r (Service Monitor) and provides instruct ions for installing and upgrad ing it. Audience The audience for this document includes: • IP communications and IP telephon y management personnel.
viii Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preface Caution Means re a d e r b e c a re f u l . In this situation, you might do something that could result in equipmen t damage or loss of dat a. War ni ng This symbol means danger .
ix Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preface Obtaining Documentation and Submitting a Service Request For info rmation on obtaining documentation, sub mitting a service .
x Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preface.
CH A P T E R 1-1 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 1 Prerequisites • Product Ov erview , page 1-1 • Server and Client System Requir ements, page 1-2 • T erminal .
1-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Server and Client System Requir ements Service Monitor 8.6 can be installed in two mo des—Enterprise Netw ork Deployment mode and Managed Service Pro vider (MSP) Network Deplo yment mode.
1-3 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 1 Prerequisites Server and Client System Requireme nts T able 1-1 Server Requir ements for Serv ice Monitor Standalon e I.
1-4 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Server and Client System Requir ements Note • If your bro wser is configur ed to use a proxy server for your LAN, Service Monitor cannot open some report windo ws.
1-5 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 1 Prerequisites Server and Client System Requireme nts VMware Guidelines Service Monitor support s VMware ESX 3.
1-6 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Server and Client System Requir ements – Provisioning Manager • Each product in stalled on one virtual machine, supp ortin g up to 10,000 phones and 1,000 IP de vices.
1-7 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 1 Prerequisites Terminal Server Support fo r Windows 2003 and Windows 2008 Note Choosing a comple x address makes it less likely that you will choose an address being used b y another customer .
1-8 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Port Usage The Local Security Policy windo w appears. Step 2 Click Local Polices > Security Options. Step 3 Select System cryptography : Use FIPS compliant algor ithms f or encryption, hashing, and signi ng .
1-9 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 1 Prerequisites Port Usage T able 1 -4 Common Services P ort Usag e Protocol Port Number Service Name TCP 23 T elnet. TCP 25 Simple Mail T ran sfer Protocol (SMTP). T C P 4 9 T AC AC S + an d AC S .
1-10 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Port Usage.
CH A P T E R 2-1 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 2 Installing, Uninstalling, and Upgrading Service Monitor This section contains the following topics: • Preparing .
2-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Preparing to Insta ll Service Monitor Preparing the Server Note .
2-3 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Preparing to Install Service Monitor Read through the f ollo .
2-4 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Installing Cisco Unifi ed Service Monitor 2. Use your system documentati on to config ure NT P on the Windo ws Server 2003 system where Service Monitor will b e installed.
2-5 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Installing Cisco Unified Service Monitor Note For instructio ns on obtaining a license f ile, see Licensing Process, page B -3 .
2-6 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Installing Cisco Unifi ed Service Monitor Step 12 Click Next . The Enter Admin P asswo rd window appears: a. Enter a passw ord for the admin user , confirm, and click Next .
2-7 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Starting Cisco Unified Service Monitor b. Exclude the NMSR OO T databases director y from virus scanning. Problems can arise if database files are lock ed because of virus scanning.
2-8 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Preparing to Upgrade to Service Monito r 8.
2-9 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Preparing to Upgrade to Service Monitor 8.6 T o access the Common Services online he lp , you can use the following procedure: 1.
2-10 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Preparing to Upgrade to Service Monito r 8.6 b. If you ha ve not already l ogged in to Cisco.com, log in. c. Click the Download Sof tware link.
2-11 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Upgrading to Service M onitor 8.6 Note Y ou can confi gure Unif ied Communication s Manager 7. x and later to not resen d data on failure.
2-12 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Upgrading to Service Monitor 8.
2-13 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Upgrading to Service M onitor 8.6 Step 12 Select all radio b uttons. Click Next . The installation program checks dependencies and system requirem ents.
2-14 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Upgrading to Service Monitor 8.
2-15 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Upgrading to Service M onitor 8.6 • User Name—Enter smuser . Note Do not enter any username other than smuser .
2-16 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Upgrading to Service Monitor 8.6 Note Occasionally , updated binary image fil es might be released. For the names of suppo rted binary image files, see Cisco Unif ied Service Monito r 8.
2-17 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Uninstalling and Reinst alling Service Mon itor MAC-Specific 1040 Sensor Configuration File—QOV001120FF CF18.
2-18 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Uninstalling and Reinst alling Service Monitor Reinstalling Ser.
2-19 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Configuring Your System for SNMP Queries • If your disk sp.
2-20 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Configuring Your System fo r SNMP Queries Note W indo ws online help pro vides instructions for ad ding and removing W indo ws components, such as W indo ws SNMP service.
CH A P T E R 3-1 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 3 Getting Started with Service Monitor This section contains the following topics: • Config uring Security , page 3-1 • Config uring Service Monitor , page 3-3 Configuring Security Service Monitor reli es on security that you conf ig ure using Common Services.
3-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 3 Getting Started with Service Monitor Configuring Security Configuring Users Usi ng the Common Services Local Login Module Step 1 Select Administration > Server Administration (Commo n Services) > Security > Lo cal User Setup .
3-3 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 3 Getting Started with Service Monitor Configuring Service Monitor Configuring Service Monitor The Service Monitor CDR Call Report reli es on system -def ined data and user-def ined dial plans.
3-4 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 3 Getting Started with Service Monitor Configuring Service Monitor.
A-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 APPENDIX A User Inputs for Installation, Reinstallation, and Upgrade This appendi x provides information on the user inputs during Service M onitor installa tion, reinstallation, and upgrad e.
A-2 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinstallation , and Upgrade User Inputs for Custom Installation Ta b l e A - 2 lists information you need to enter during an upgrade installation in T ypical mode.
A-3 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinsta llation, and Upgrade User Inputs for Custom Installation Password for users admin and guest (Mandatory) No default values. Enter the admin and guest passwords.
A-4 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinstallation , and Upgrade User Inputs for Custom Installation Ta b l e A - 5 lists the information you must enter during an upgrade installation in Custom mode.
A-5 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinsta llation, and Upgrade User Inputs for Custom Installation Ta b l e A - 6 lists the information you must enter while reinstalling i n Custom mode.
A-6 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinstallation , and Upgrade User Inputs for Custom Installation Password for System Identity account (Mandatory) Y ou can change the passwords for the Sy stem Identity account.
A-7 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinsta llation, and Upgrade Password Information Password Information This topic pro vides information on the use of passwords during i nstallation.
A-8 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinstallation , and Upgrade Password Information Password Rules for an Upgrade Installation During an upgra de installation, the casuser password i s requested; other passwords are retai ned.
A-9 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinsta llation, and Upgrade Password Information Common Services Guest Password When entering the password for the Common Services guest account, us e a min imum of fi v e characters.
A-10 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinstallation , and Upgrade Password Information Step 3 Enter the ne w password for username .
A-11 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinsta llation, and Upgrade Password Information.
A-12 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinstallation , and Upgrade Password Information.
B-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 APPENDIX B Licensing This appendix pro vides licensin g information for Ci sco Unified Service Monitor (Ser vice Monitor).
B-2 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix B Licensin g Licensing Overview Note T o vie w the installed softw are version, select the About link in the upper -righ t corner of the Service Monitor home page .
B-3 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix B Licensing Licensing Process Licensing Messages If you ha ve instal led the e valuat ion version of Servi ce Monitor, you must ob tain the license fi le from Cisco.com to co ntinue to use the pr oduct after the 90-da y e valuation period.
B-4 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix B Licensin g Licensing Process Obtaining a PAK The P AK is located on the software claim certif icate.
B-5 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix B Licensing Licensing Process b. Click the Update button. The Select License File dialog box appears. c. Browse to and select the license file: – Click the Browse but to n.
B-6 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix B Licensin g Licensing Process.
C-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 APPENDIX C Security Configuration with Cisco Secure ACS T o configure Service Monitor to use Cisco Secure A CS for authentication a.
C-2 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix C Security Conf iguration with Cisco Secu re ACS Common Services Local Login Module Authentication Roles Note The Service Monitor inte gration with Cisco Secure A C S does not enable you to selecti v ely f ilter out specific de vices.
C-3 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix C Security Configuration with Cisco Secure ACS Configuring the System Ident ity User in Common Services Configuring the Sy.
C-4 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix C Security Conf iguration with Cisco Secu re ACS Changing the AAA Mode to ACS in Common Services For details abo ut how to per form each of the pre vious tasks, see the Common Services on line help .
C-5 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix C Security Configuration with Cisco Secure ACS Assigning Roles to Users and Us er Groups in Cisco Secure ACS Step 8 Restart the daemon manager for th e changes to take ef fect.
C-6 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix C Security Conf iguration with Cisco Secu re ACS Verifying the Service Monitor and Cisco Secure A CS Configuration For e xample, if your pri vile ge is Help Desk, then: – Y ou should be able to vie w the Ci sco 1040s that are managed b y Service Monitor.
IN-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 INDEX A AAA mode 3-1 ACS mode authentication 3-1 user roles and privileges, configuring C-5 audience for this document vii authent.
Index IN-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 obtaining B-4 registering B-4 PAK, obtaining B-4 process B-3 scenarios B-2 status, verifying B-1 locale setti ng 2-2 M MAC a.
Index IN-3 Installation Guide for Cisco Unified Service Monitor OL-25111-01.
Index IN-4 Installation Guide for Cisco Unified Service Monitor OL-25111-01.
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