Benutzeranleitung / Produktwartung OL-23884-03 des Produzenten Cisco Systems
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Americas Headquarters: © 20 12 Cisco S ystems, Inc. All rights reserved. Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA Cisco Unity Express 8.
2 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Restrictions • Changing Y our Recorded Name , page 27 • What to Do When Recei ving Notifi cations by Phone, p.
3 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Related Documents V oiceV ie w Express has an inacti vity timeout paramete r , after which the V oiceV iew Express session is automatically logged out wit hout notification .
4 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Cisco Unity Expr ess by Phone Accessing Cisco Unity Express by Phone Dial the internal or e xternal phone number to call Cisco Unity Express. • If you are asked for a PIN, enter it and press # .
5 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Voice-mail Options Voice-mail Options After dialing in to Cisco U nity Express, you ca n choose the foll owing opt.
6 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Managing Fax Messag es Managing Fax Messages Cisco Unity Express can recei ve an d process faxe s t hrough the voice-mail system. Fax es can be forwarded, marked as new , saved, deleted, an d undeleted similarly to re gular voice messages.
7 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Managing Fax Message s Setting Up and Using a Printer for Faxes T o identify the f ax printer and print a fax: Step 1 Dial in to the Cisco Unity Expr ess system, and press 1 to listen to messages.
8 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Delivering Nonsubsc riber Messages Delivering Nonsubscriber Messages Y ou can compose v oice messages for delivery to e x ternal numbers or nonsubscribers. Y ou can set up deliv ery dates for up to o ne year in advance.
9 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Recording the Message Step 1 In the nonsubscriber deliv ery me nu, press # to re cord your messa ge. Step 2 Press # when you finish recording.
10 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Greetings are messages that callers hear when they reach your voice mail. Y ou can ha ve the follo wing greetings : • Standard greeting—Normal greeting played to callers when they reach your voice mail.
11 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Note Either standard or one of t he multiple alternate gree tings can be enabled at a time, bu t all or none of the state based greetings can be enabled at the sa me time.
12 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Step 7 Press 7 to edit other greetings.
13 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Y ou can set up Cisco Unity Express to notify you of newly recei ved v oice-mail messages by phone, pager , or e-ma il. Cisco Unity Ex press contacts your device to inform you that you ha ve recei ved a voice-mail message.
14 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Step 2 After selecting the de vice you want t o configure, you can select the f ollowin.
15 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Setting Extra Digits Extra digits are numbers that are sent by Cisco Unity Express after the phone or pager has answered its notif ication call.
16 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Step 2 If you conf igured notif ication for at least a half hour of that day , the system plays the notif ication schedule.
17 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Step 7 If you entered a v alid time, the system tells you the times you ha ve selected for not ifications. Press one of the following numbers: • 1 —Sav e the schedule.
18 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Changing Notification Preferences Y ou can change notification pr eferences to specify th e types of messages ab out which you want to be notif ied.
19 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Step 6 After pressing 5 , press one of the follo wing numbers: Playing Your Cascading Notification Rules Use the cascading settings pl ayback menu to play your curren t notification rules.
20 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Changing Cascading Notification Rules Step 1 T o change a cascading rule, press 2 in the Change Cascading Settings menu. Step 2 Each subscriber na me and extensio n with a cascading rule is spoken.
21 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Accessing the Distribution Lists Menu T o access the Distribution Lists Menu, perform th.
22 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns During list re view , you can select the follo wing actions b y number: Adding a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 2 .
23 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Adding a Member to a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 2 and select the list number . Step 2 Press 1 to add a member .
24 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Step 4 During recording, you can select one o f the following actions b y number: Deleting a Private Distribution List Step 1 In the Distrib ution Lists Menu, press 3 .
25 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions During list re view , you can select the follo wing actions b y number: Adding a Public Distribution List Note Y ou must ha ve the Manage Publi c Lists privile ge to add a public distrib ution list.
26 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Optio ns Step 3 Enter the member name (defaul t), or press ## to switch from addressing b y name to addressing by number . Step 4 Press # after each entry .
27 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Setup Op tions Deleting a Public Distribution List Note Y ou must be an o wner of a public distrib ution list or be assigned the Manage Public List s privilege t o delete the list.
28 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 What to Do W hen Receiv ing Notifications by Phone Step 6 Y our newly recorded name play s. Press * to keep it, or to rerecord, w ait for the tone and say your f irst and last name.
29 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Receiving Voic e-mail Messages in Your E-mail Step 4 T o end the live record func tion, press the End button or hang up . The recorded con versation is sav ed as a voice message in the mailbox of the sub scriber who initiated the recording.
30 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Receiving Voice-mail Message s in Your E-mail After Receiving Voice-Mail Messages After you receiv e voice-mail messages in your e-mail, you can perform the following actions: • Listen to messages—T ypical ly , you can doub le-click th e .
31 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Cisco Unity Exp ress Using Your Cisco Un ified IP Phone and VoiceView Expre ss Accessing Cisco Unity Ex.
32 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Accessing Cisco Unity Expre ss Using Your Cisco Unified IP P hone and VoiceView Express Supported Cisco Unified IP P hones for VoiceView Express The follo wing phones support V oiceV iew Express in Cisco Unity Express 8.
33 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Logging In To VoiceView Express Logging In To VoiceView Express Ti p If your voice mailbox i s not initialized and you do n ot have a PIN, you cannot log in to V oiceV ie w Express.
34 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Step 6 If your v oice mailbox contains an expired message, press Lis ten , Save , or Delete for each expired message.
35 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending M essages in VoiceView Express While listenin g to a message , you can press any of the fo.
36 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Listening to Voice Messages T o open your inbox and listen .
37 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending M essages in VoiceView Express Figur e 1 F ax Preview Contr ol Butt ons Printing a Fax T o print a fax: Step 1 Perform steps in the “Logging In T o V oiceV ie w Express” section on page 33 to display the Personal Mailbox menu.
38 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Step 4 Press Options . Step 5 Choose 1 , Print to F ax Number , then press Select. Step 6 Enter the ex tension and press Submit .
39 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending M essages in VoiceView Express T o access Live Reply: Step 1 Select the message. Step 2 Press the Reply bu t to n . Step 3 Choose 2 Call <extension> .
40 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending Messages in VoiceView Express Sending Voice Messages T o record and send a voice-mail message: Step 1 Perform steps in the “Logging In T o V oiceV ie w Express” section on page 33 to display t he Personal Mailbox menu.
41 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Retrieving and Sending M essages in VoiceView Express Specifying Delivery Time Ti p The item number for each hour is the corresp onding designator in 24-hour clock format.
42 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Managing Your Inbox • Mark as Private —No t av ailable for nonsubscriber del ivery . • Message Delivery Time —Displ ay Send Message menu. See the “Specifying Deli very T ime” section on page 42 to schedule deliv ery of the message to be sent.
43 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Personalizing Your Setting s Step 4 Choose a sort order and press Sel e ct to display your inbox, which is sorted in the ne w order .
44 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Personalizin g Your Settings Step 3 From the My Option s menu, choose Greetings and press Select . Ti p The Greetings menu indicates which greeting calle rs hear when they reach your v oice mailbox.
45 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Personalizing Your Setting s Ti p The characte rs permitted in Numb er are 0-9. Inc lude any numbers required to access an outside line in the number f ield. Removing the ph one number by lea ving it blank automatically disables this de vice.
46 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Personalizin g Your Settings • Edit for the week days—Modify parameters for Monday to Friday onl y .
47 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Logging In to Gene ral Delivery Mailboxes Step 2 From the Personal Mailbox menu , choose My Options and press Select . Step 3 From the My Option s menu, choose Personal Settings and press Se lect .
48 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Administering Broadcast Messages Administering Broadcast Messages Note The “ Administer Broadcast Msgs” item is listed in your Personal Mailbox menu only i f you have broadcast or local-b roadcast privile ges.
49 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Administering Broadcast Messages Sending Broadcast Messages to Select Locations Note Not all menu items are vali d for all users. If you receiv e a “Ne tworking messaging is disa bled” message, this feature is disabled .
50 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Where to Go Next Specifying Start or End Time T o specify a start or end time for a broadcast message to be sent: Step 1 From the menu, choose one of the fol lowing and press Select .
51 Cisco Unity Express 8.6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Where to Go Nex t DISCLAIMER FOR RECORDING A CONVERSATION The use of monitoring, reco rding, or listening devices.
52 Cisco Unity Express 8. 6 Voicemail Us er’s Guide for Advanced Features OL-23884-03 Where to Go Next.
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