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www .zyxel.com X6004 IP PBX User ’ s Guide Ve r s i o n 1 9/2007 Edition 1.
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About This User's Guide X6004 User’s Guide 3 About This User's Guide Intended Audience This manual is intended for people who want to configure the X6004 using the web configurator . Y ou should have at leas t a basic knowledge of TCP/IP networking concepts and topology .
Document Conventions X6004 User’s Guide 4 Document Conventions W arnings and Notes These are how warnings and notes are shown in this User ’ s Guide.
Document Conventions X6004 User’s Guide 5 Icons Used in Figures Figures in this User ’ s Guide may use the follo wing generic icons. The X6004 icon is not an exact representation of your device.
Safety Warnings X6004 User’s Guide 6 Safety Warnings 1 For your safety , be sure to read and follow all warni ng notices and instructions. • Do NOT use this product near water , for example, in a wet basement or near a swimming pool. • Do NOT expose your device to dampness, dust or corrosive liquids.
Safety Warnings X6004 User’s Guide 7 This product is recyclable . Dispose of it properly ..
Safety Warnings X6004 User’s Guide 8.
Contents Overview X6004 User’s Guide 9 Contents Overview Introduction and T utorials .................................................................................. .................. .3 1 Getting to Know Y our X6004 ........................... .
Contents Overview X6004 User’s Guide 10 myZyXEL.com ................ ............. ................ ............. ............. ................ ............. ............. .. ...... 259 Web Port al and IVR ..........................................
Table of Contents X6004 User’s Guide 11 Table of Contents About This User's Guide ........................................... ............................................................. .. 3 Document Conventions...............................
Table of Contents X6004 User’s Guide 12 3.1.4 Auto Provisioning ........ ............. ................ ............. ............. ................ ............. .......... 46 3.2 Making PSTN Calls ......... ............. ................ .........
Table of Contents X6004 User’s Guide 13 6.1 Network Deployment Ov erview .... ............. ... ...... ............. ................ ............. ............. .......... 85 6.2 LAN Configuration .......................... ............. ..........
Table of Contents X6004 User’s Guide 14 9.1.3 DSCP and Per-Hop Behavior .... ............. ................ ............. ................ ............. ........ 1 08 9.2 QoS Settings ......................... ............. ............. ...........
Table of Contents X6004 User’s Guide 15 14.3.1 Add Multiple SIP Peers ....... ............. ............. ................ ............. ............. ............. . 131 14.3.2 Add a SIP Extension . ................ ............. ................. .
Table of Contents X6004 User’s Guide 16 18.3.1 Add/Edit FXO T runk .................. ....... ...... ............. ............. ............. ................ ........ 165 18.3.2 Configure an FXO Trunk ..................... ............. ..........
Table of Contents X6004 User’s Guide 17 22.2 Emergency Call Overview ......................... ............. ................ ............. ................ ........... 198 22.2.1 Emergency Call Configur ation ... ............. ................. ...
Table of Contents X6004 User’s Guide 18 26.1 System Log Overview ............... ................ ............. ................ ............. ................ ........... 229 26.2 View Log ........... ................ ............. ............. ..
Table of Contents X6004 User’s Guide 19 31.1 myZyXEL.com Overview .... ................ ............. ................. ............ ................. ............ ..... 259 31.1.1 Subscription Se rvices Available on the X6004 ............... ......
Table of Contents X6004 User’s Guide 20 Index....................................................... ................................................
List of Figures X6004 User’s Guide 21 List of Figures Figure 1 IP PBX Example ..... ................................................ ................. ................................ ...... .......... 33 Figure 2 SIP Devices and the X6004 .........
List of Figure s X6004 User’s Guide 22 Figure 39 Network Connection to ITSP .... .......... ... ............. ............. ................ ............. ............. ..... ........ 56 Figure 40 Configuration > PBX > Outbound Line M anagement > Outbound Line Group .
List of Figures X6004 User’s Guide 23 Figure 82 SIP Devices and the X6004 .............. ................ ................ ................ ............. ............... ........ 95 Figure 83 Configuration > PBX > Se rver Configuration > SIP Server > Global Set .
List of Figure s X6004 User’s Guide 24 Figure 125 Add/Edit Page Group ....................... ...... ............. ............. ............. ................ ............ ........ . 148 Figure 126 Add/Edit Hunt Group ........ ............. .......
List of Figures X6004 User’s Guide 25 Figure 167 LCR Components Example ............. ................ ................ ............. ................ ................ .. ... 186 Figure 168 Configuration > PBX > Outbound Line Management > LCR .
List of Figure s X6004 User’s Guide 26 Figure 210 Report > LOGS > CDR > CDR Query ................. ............. ................ ............. ................ ..... 242 Figure 21 1 Report > LOG S > CDR > CDR Query > Report ..
List of Tables X6004 User’s Guide 27 List of Tables T able 1 LEDs ..... ................ ............. ............. ................ ............. ................ ............. ........ .............. .......... 36 T able 2 Tutorials Overview ....
List of Tables X6004 User’s Guide 28 T able 39 Authority Group Configuration ......... ... ...... ................. ............. ............ ............. ............. . ....... 130 T able 40 Add Multiple SIP Extensions ............ .............
List of Tables X6004 User’s Guide 29 T able 81 Configuration > PBX > Group Management > Advanced ................ ................ ................ ..... 196 T able 82 Call Servic es Summary ....................... ............. ...........
List of Tables X6004 User’s Guide 30 T able 124 Maintenance > License C ontrol > Service ........ ................ ................ ................. ................ . 26 1 T able 125 Maintenance > License C ontrol > Service ........ ..
31 P ART I Introduction and Tu t o r i a l s Getting to Know Y our X6004 (33) How It W orks (37) T utorials (41) Phone User Tutorial (65).
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X6004 User’s Guide 33 C HAPTER 1 Getting to Know Your X6004 This chapter introduces the main feat ures an d applications of the X6004. 1.1 Introduction An IP PBX is a telephone exchange device located at a company site which allow s an organization to set up and control calls.
Chapter 1 Getting to Know Your X6004 X6004 User’s Guide 34 1.1.1 V oice over Internet Pr otocol (V oIP) Implement ation The X6004 uses SIP (Session Initiation Protocol) to communicate with other SIP devices. SIP is an internationally-recognized standard for implementing V oice over Internet Protocol (V oIP).
Chapter 1 Getting to Know Your X6004 X6004 User’s Guide 35 • Import an LDAP-based (Lightweight Director y Access Protocol) contact list to serve as the phonebook fo r the IP phones on your network. • Set up the X6004 to send users email notifications or complete voice messages as attachments when they receive voicema il.
Chapter 1 Getting to Know Your X6004 X6004 User’s Guide 36 • W rite down the administrator password and put it in a safe place. • Back up the co nfiguration (and make sure you know how to restore it). Restoring an earlier working co nfiguration may be useful if the device becomes un stable or even crashes.
X6004 User’s Guide 37 C HAPTER 2 How It Works This chapter is an overview of different logical components and how th ey work together to route calls on the X6004. 2.1 Call Routing The two main function s of any IP-PBX are rou ting internal calls and handling calls to and from the outside world.
Chapter 2 How It Work s X6004 User’s Guide 38 • FXO (Foreign Exchange Office) T runk - This type of outbound line group consists of telephone cables connected to ports on an FXO interface card on the X6004.
Chapter 2 How It Works X6004 User’s Guide 39 2.2 Internal Call Routing Internal call routing refers to calls between extensions on the X6004. P e ople simply dial the extension they want to call. The X6004 c hecks to see if the number dialed is an existing extension and forwards the call to that extensi on.
Chapter 2 How It Work s X6004 User’s Guide 40 Figure 8 Outbound Call Routing - Advanced The configuration requirement for setting up outbound call routing ar e: 1 Create an authority group. 2 Create extensions in the authority group. 3 Create an outbound line group.
X6004 User’s Guide 41 C HAPTER 3 Tutorials This chapter provides so me examples of using the web configurator to set up and use the X6004. Specifically , the tutorials will show you how to set up the X6004 for a telephone network as shown in the follo wing figure.
Chapter 3 Tutorials X6004 User’s Guide 42 " This chapter assumes that you have alre ady configured your network settings. See the Network Wizard section in the QSG or Chapter 6 on page 85 for more information. 3.1 Making Internal Calls This tutorial sets up the intern al telephone extensions on your network.
Chapter 3 Tutorials X6004 User’s Guide 43 2 Click the Add icon to open the following scr een. Enter the name of the group ( Basic in this example) and click Ad d . The Machine ID field is a name automa tically assigned to the X6004. Figure 12 Add/Edit Authority Group 3 The new authority group displays in th e following screen.
Chapter 3 Tutorials X6004 User’s Guide 44 Prefix value is 11 and the Postfix value is 99 . The SIP username for extension 1001 is 1001 and the SIP password for this extension is 1 1 100199 . Y ou do not need to config ure the Pr efix and Postfix values as long as the SIP password length is at least four digits long.
Chapter 3 Tutorials X6004 User’s Guide 45 The extens ion number serves as the password the user uses to log into the X6004 to configure his extension ’ s call forwarding, call blocking, ph onebook, voice mail, and other settings. See Chapter 32 on page 2 65 for more information.
Chapter 3 Tutorials X6004 User’s Guide 46 Figure 18 Example IP Phone SIP Registration Scr een Complete the SIP registration for all the IP phon es on your network. When all the phones are registered, you can make internal calls by di aling the extension number assigned to each phone.
Chapter 3 Tutorials X6004 User’s Guide 47 Figure 19 Auto Provisioning After you configure the SIP extensions (se e Section 3.1.1 on page 42 ) and make your network connections (see Figu re 17 on page 45 ), use the following directions to map each SIP extension to the appropriate SIP device.
Chapter 3 Tutorials X6004 User’s Guide 48 Figure 21 Configuration > PBX > Server Config uration > Auto Provision > Edit 3 The serial number of the soft phone that is to use the SI P extension displays in the summary screen.
Chapter 3 Tutorials X6004 User’s Guide 49 3.2 Making PSTN Calls The following section shows you how to make and receive calls via a connection to the PSTN. This example covers: • Connecting to PSTN - configuring the outbound line group (connection settings) from the FXO interface card to the PSTN.
Chapter 3 Tutorials X6004 User’s Guide 50 Procedure: 1 In the web configurator , click Configuration > PBX > Outbound Line Management > Outbound Line Group to open the fo llowing screen.
Chapter 3 Tutorials X6004 User’s Guide 51 4 The following screen displays. Select the FX O interfaces that you want to add to this outbound line gr oup and click the Right icon to move th em to the Used Interface column. Click Apply w hen you are do ne.
Chapter 3 Tutorials X6004 User’s Guide 52 3.2.2 Dialing Rule for PSTN The following sections show yo u how to create outbound dialing rules (also referred to as Least Cost Routing or LCR). The LCRs determine which outsid e line the X6004 should use to complete outbound calls.
Chapter 3 Tutorials X6004 User’s Guide 53 Figure 33 local_call LCR 3 The Dial Condition screen appears as shown. •T y p e 0 followed by a period ( . ) in the Dial Condition fi eld. This means that this LCR will be used when callers dial any number that begins with a 0 .
Chapter 3 Tutorials X6004 User’s Guide 54 3.2.3 LCR to Author ity Group Assignment The Gr oup Management screen allows you to give an au thority group (and the extensions in that group) the right to use an LCR (outbound dial condition). In our example, we give the authority group Basic the right to call out using the LCR local_call .
Chapter 3 Tutorials X6004 User’s Guide 55 Figure 37 Outbound C alls via PSTN 3.3 Making ITSP Calls The following section shows you how to make and receive calls via a connection to the PSTN. This example covers: • Connecting to ITSP - configuring the outb ound line group (conn ection settings) from the X6004 to the ITSP .
Chapter 3 Tutorials X6004 User’s Guide 56 Figure 39 Network Conne ction to ITSP The following table describes our sample accoun t information as provided by the ITSP: Procedure: 1 In the web configurator , click Configuration > PBX > Outbound Line Management > Outbound Line Group to open the fo llowing screen.
Chapter 3 Tutorials X6004 User’s Guide 57 Figure 41 Add SIP T runk 3 The new outbound line group displays in th e following screen. Now y ou will configure the connection to your ITSP .
Chapter 3 Tutorials X6004 User’s Guide 58 Figure 43 SIP Connection Configuration 5 The Outbound Line Gr oup screen displays again. Click the Auto-Attendant icon in the SIP T runk section of the screen.
Chapter 3 Tutorials X6004 User’s Guide 59 Figure 45 Confirm AA Setting 7 People from the outside world can now call the X6004 using th e numbers provided by your ITSP . The Default AA prompts the callers to dial th e extension they would like to reach.
Chapter 3 Tutorials X6004 User’s Guide 60 2 Click the Edit icon in the long_distance_call section to open the following screen. Select the outbound line grou p from the pool co lumn that you want to add to this LCR (in our example this is IPPBX_001:ITSP1 as configured in Section 3.
Chapter 3 Tutorials X6004 User’s Guide 61 Figure 49 Dial Condition for long_distance_call LCR 4 Y ou are done config uring the LCR. However , before it ca n be used by any of the phones connected to the X6004, the LCR needs to be assigned to an appropriate authority group.
Chapter 3 Tutorials X6004 User’s Guide 62 Figure 51 LCR to Authority Group Assignment 3 Y ou can no w use the telephon es that are part of the Basic authority group to make long distance calls using the ITSP connection. The following figure summarizes the outbound call process for this example.
Chapter 3 Tutorials X6004 User’s Guide 63 Figure 53 Configuration > PBX > Server Configuration > SIP Server > Feature Code 3.4.2 Using the V oicemail Feature The voicemail feature c ode as assigned in Sectio n 3.4.1 on page 62 is ** . Users can dial ** followed by their extension number to access their voicemail.
Chapter 3 Tutorials X6004 User’s Guide 64.
X6004 User’s Guide 65 C HAPTER 4 Phone User Tutorial 4.1 Using Y our W e b Port al Every phone use r has a personal web portal on the X600 4. Y ou ca n log in and make changes to your account setup, and IP phone users also use the web phone.
Chapter 4 Phone User Tutorial X6004 User’s Guide 66 " Don’t forget the “s” in “http s://” - this “s” indicates a secure IP address, which means that communication between your computer and the X6004 (including your phone calls) ca nnot be intercepted by anyone else.
Chapter 4 Phone User Tutoria l X6004 User’s Guide 67 " The SIP Auth Password field does not display if you connect to the X6004 using a regular anal og telephone system. Figure 58 T utorial: Changing Security In formation •E n t e r t h e n e w SIP Auth Password in the field on the left, and enter it again in the field on the right.
Chapter 4 Phone User Tutorial X6004 User’s Guide 68 Figure 60 T utorial: Configuring Call S ettings The following table shows the example cal l setting information. Y ou can al so use this t a ble to make a note of the call settings you want to co nfigure, if you like.
Chapter 4 Phone User Tutoria l X6004 User’s Guide 69 In the Tim e field, use the drop-down lists to enter 09 : 00 ~ 17 : 30 . 2 Do Not Disturb : Ensure that Disable is selected. Y ou can turn this on later if you want. 3 White List : Click the White List button.
Chapter 4 Phone User Tutorial X6004 User’s Guide 70 6 Block Calls With out Caller ID : Ensure that Disable is selected. 7 Click Apply . Y our call settings are successfully configured! 4.1.5 Setting Up V oicemail Next, you can set up your voicemail inbox to automatically send your received messages as audio files to your email inbox.
Chapter 4 Phone User Tutoria l X6004 User’s Guide 71 Figure 66 T utorial: Web Phone T ab If a screen similar to the following displays, click Ye s . Figure 67 T utorial: Security Pop-Up The following screen displays.
Chapter 4 Phone User Tutorial X6004 User’s Guide 72 The following table describes how to use th e web phone to perform some basic phone functions. T able 7 Tutorial: Basic Web Phone Call Features FEA TURE PR OCEDURE Dial a number Click each numeral using the mouse pointe r .
73 P ART II W eb Configurator & Network Setup The W eb Configurator (75) Network Deployment (85).
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X6004 User’s Guide 75 C HAPTER 5 The Web Configurator This section introduces the con figuration and functions of the web config urator . 5.1 Introduction The web configurat or is an HTML-based m anageme nt interface that allows easy X6004 setup and management via an Internet browser .
Chapter 5 The Web Configurator X6004 User’s Guide 76 Figure 69 Web Configura t or: Login 4 A screen opens up promp ting you to change the default user name and p assword. Change the default password, note it do wn and put it in a safe place. Click Apply to go to the status screen of the web configurator .
Chapter 5 The Web Configurator X6004 User’s Guide 77 5.3 The System Screen The System screen is the first screen that displa ys when you access the web configurator . The following figure shows the navigating compon ents of the web configurator screen.
Chapter 5 The Web Configurator X6004 User’s Guide 78 5.3.1 The Navigation Panel Go to individual featur e configuration screens via the navigation bu ttons. The following table shows you the submenus (navigation panels ) associ ated with each navigation button.
Chapter 5 The Web Configurator X6004 User’s Guide 79 5.4 Dashboard - System Information The Dashboard screen contains system information ab out the X6004. It is also a graphical representation of the X6004 and any ZyS ta c k members (if configured).
Chapter 5 The Web Configurator X6004 User’s Guide 80 Figure 71 Dashboard Each field is described in the following table. T able 10 Dashboard LABEL DESCRIPTION Refresh Interval Select how often you w ant to update the i nformation in the Dashboard screen an d click Refresh N ow to apply your setti ng.
Chapter 5 The Web Configurator X6004 User’s Guide 81 S tatus This field displays: On - If the X6004 is powered on. Off - If this X6004 is not receiving power. Backup By Displays the IP address of the X6004 that serves as the backup IPPBX for this X6004 (only applicable in a ZySt a ck configuration).
Chapter 5 The Web Configurator X6004 User’s Guide 82 5.5 Saving Y our Configuration When you are done modifying th e settings in a screen, click Ap ply to save your changes. 5.6 Icons in the W eb Configurator The following table describes th e icons used in the configuration screens of the X6004.
Chapter 5 The Web Configurator X6004 User’s Guide 83 5.7 Resetting the X6004 If you forget the administrator password, you will need to reset the X6004 back to the factory defaults. Use the RESET button on the front panel of the X6004 to rese t the X6004 back to facto ry defaults.
Chapter 5 The Web Configurator X6004 User’s Guide 84 Figure 73 Web Configu r ator: Logout Link 5.10 Help The web configur ator ’ s online help ha s descriptions of indi vidual screens and some supplementary information. Click the Help ( ) link from a web configurator screen to view an online help description of that screen.
X6004 User’s Guide 85 C HAPTER 6 Network Deployment This chapter shows you h o w to deploy the X6004 on yo ur network. 6.1 Network Deployment Overview The following diagram shows a sample network deployment of the X6004. The W A N port is connected to a DMZ interface on the defau lt gateway router .
Chapter 6 Netwo rk Deployment X6004 User’s Guide 86 6.2 LAN Configuration Use this screen to set up the LAN IP address of the X6004. T o acc ess this screen, click Configuration > Network > LAN . Figure 75 Configuration > Network > LAN Each field is described in the following table.
Chapter 6 Network Deployme nt X6004 User’s Guide 87 Figure 76 Configuration > Network > W AN Each field is described in the following table. 6.4 DDNS (Dynamic DNS) Dynamic DNS allows you to map your current dynamic IP address with one or many dynamic DNS services so that anyone can contact you.
Chapter 6 Netwo rk Deployment X6004 User’s Guide 88 6.4.1 DYNDNS Wildcard Enabling the wi ldcard feature for your host causes *.yourhost.dyndn s.org to be aliased to the same IP address as yourho st.dyndns.org. This feature is u s eful if you want to be able to use, for example, www .
Chapter 6 Network Deployme nt X6004 User’s Guide 89 6.5 NTP (Network T ime Protocol) Configuration Use this screen to configure time settings on the X6004. T o access this screen, click Configuration > Network > NTP . Figure 78 Configuration > Network > NTP Each field is described in the following table.
Chapter 6 Netwo rk Deployment X6004 User’s Guide 90 6.6 St atic Route Overview In a subnetted LAN environment the X6004 is typically connect ed to a router . The router specifies the subnet to whic h the X6004 is directly connected and the X6004 has no knowledge of the subnets beyond.
Chapter 6 Network Deployme nt X6004 User’s Guide 91 The following table describes the labels in this screen. 6.6.2 Add a St atic Route Click the Add icon in the Configuration > Network > S tatic Route screen. The scree n shown next appears. Use this screen to confi gure the required informa tion for a static route.
Chapter 6 Netwo rk Deployment X6004 User’s Guide 92.
93 P ART III IP PBX SIP Server (95) Auto Provision (103) QoS (107) V oice Mail (1 11) Phonebook (113 ) DSP Management (1 19) Office Hours (123) Authority Group (12 5) Ring Group (145) Pickup Group (1 .
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X6004 User’s Guide 95 C HAPTER 7 SIP Server This chapter shows you h o w to set up your SIP se rver se ttings on the X6004. It also covers parameters for FXO/FXS ch annels, call blocking settings and feature codes. 7.1 SIP Server Overview The following diagram shows SIP devices comm unicating with the X6004.
Chapter 7 SIP Server X6004 User’s Guide 96 7.2 SIP Server Global Settings Use this screen to set up the SIP server settings on the X6004. SIP clients, such as the IP phones on yo ur network, must enter this info rmation when registerin g with the X6004.
Chapter 7 SIP Server X6004 User’s Guide 97 7.3 FXO Channel An FXO channel is a connectio n from the X6004 to a traditio nal PBX (for example a PSTN connection) via one of the FX O ports installed on the X6004.
Chapter 7 SIP Server X6004 User’s Guide 98 7.3.2 Configure FXS Settings Use this screen to configure se ttings for the analog phones connected to the X6004. T o access this screen, click Configuration > PBX > Server Configuration > SIP Server > FXS .
Chapter 7 SIP Server X6004 User’s Guide 99 7.4 Call Blocking Use this screen to have the X6 004 not accept incoming calls from specific phone numbers or calls without caller ID. Click Configuration > PBX > Serv er Configuration > SIP Server > Call Block to view the screen as shown next.
Chapter 7 SIP Server X6004 User’s Guide 100 Y ou can also use the letters N , Z and X to represent numbers you want to block. The letter “ N ” represents any digit from 0-9, Z any digit from 1- 9 and X any digit from 2-9.
Chapter 7 SIP Server X6004 User’s Guide 101 Figure 88 Configuration > PBX > Server Configuration > SIP Server > Feature Code The following table describes the labels in this screen.
Chapter 7 SIP Server X6004 User’s Guide 102 Direct Pickup Enter the code used to pick up calls for your extension from a di fferent extension. DND On Enter the code used to turn the Do Not Disturb feature on for this extension . DND Off Enter the code used to turn the Do Not Disturb feature o ff for this extension.
X6004 User’s Guide 103 C HAPTER 8 Auto Provision This chapter shows you how to set up auto prov isioning for the SIP clients of the X6004. 8.1 Auto Provisioning Overview Auto provisioning allows admi nistrators to configure V oIP related settings on ZyXEL ’ s SIP clients from a central location.
Chapter 8 Auto Pro vision X6004 User’s Guide 104 for auto provisioning with the X6004. See the documentation that came with your ZyXEL device for information on how to do this. 8.1.2 How Auto Provisioning Wo rks When a ZyXEL device is configured for auto provisioning, it attempts to find an auto provisioning serv er on its network.
Chapter 8 Auto Provision X6004 User’s Guide 105 Each field is described in the following table. 8.2.1 Auto Provision Edit Settings Use this screen to set up the auto provisioni ng settings for an exte nsion on the X6004 and associate it with a ZyXEL device on your network.
Chapter 8 Auto Pro vision X6004 User’s Guide 106 8.2.2 Auto Provision V iew SPTGEN Use this screen to view the configuration file (SP TGEN) file for a specific extension.
X6004 User’s Guide 107 C HAPTER 9 QoS This chapter shows you how to configure Quality of Service (QoS) settings on the X6004. 9.1 QoS Overview Quality of Service (QoS) refers to both a networ k's ability to deliver data with minimum delay , and the networking methods used to control th e use of bandwidth.
Chapter 9 QoS X6004 User’s Guide 108 " It is recommended to use the Minimize Delay class for V oIP traffic. 9.1.2 DiffServ DiffServ (Dif ferentia ted Services) is a class of service (CoS) model.
Chapter 9 QoS X6004 User’s Guide 109 Figure 92 Configuration > PBX > Serv er Configuration > QoS Each field is described in the following table. T able 26 Configuration > PBX > Serv er Configuration > QoS LABEL DESCRIPTION QoS Select the QoS method you want to use to mark outgoing frames on the X6004 .
Chapter 9 QoS X6004 User’s Guide 11 0.
X6004 User’s Guide 111 C HAPTER 10 Voice Mail This chapter shows you how to set up auto prov isioning for the SIP clients of the X6004. 10.1 V oice Mail Overview V oice mail messages on the X6004 are stored on the built-in flash memory of the X6004.
Chapter 10 Voice Ma il X6004 User’s Guide 11 2 Figure 93 Configuration > PBX > Server Configuration > V oice Mail Each field is described in the following table.
X6004 User’s Guide 11 3 C HAPTER 11 Phonebook This chapter shows you h o w to set up a pho nebook for the X6004. 1 1.1 Phonebook Overview There are two ways to set up a phon e book on the X6004. Y ou can create an LDAP (Lightweight Directory Access Protocol) phon ebook, which imports entries from an LDAP directory on your network .
Chapter 11 Phon ebook X6004 User’s Guide 11 4 1 1.1.2 Local Phonebook The local phoneboo k on the X6004 can be created by adding phonebook entries via the web configurator . Y ou can also export the local phon ebook into a text file. The text file can be edited and imported back to the X6004 via the web configurator .
Chapter 11 Phonebook X6004 User’s Guide 11 5 1 1.2.1 Import Phonebook Screen The following screen appears after you click Import in the Phonebook Config screen. Figure 95 Import Phoneboo k Screen Review the phoneb ook entries and click Apply to save this phonebo ok to the X6004.
Chapter 11 Phon ebook X6004 User’s Guide 11 6 Figure 96 Configuration > PBX > Server Config uration > Phonebook > LDAP Phonebook Each field is described in the following table.
Chapter 11 Phonebook X6004 User’s Guide 11 7 1 1.3.1 Local Phonebook Screen Use this screen to set up the local phonebook settings on the X6004. T o access this screen, click Configuration > PBX > S e rver Configuration > Phonebook .
Chapter 11 Phon ebook X6004 User’s Guide 11 8 Figure 98 Local Phonebook Add/Edit Scre en Each field is described in the following table. T able 31 Local Phonebook Add/Edit Scr een LABEL DESCRIPTION New/Edit PBX Phonebook Use these fields to add (or edit) local phone book entries.
X6004 User’s Guide 11 9 C HAPTER 12 DSP Management This chapter shows you how to install additional Digital Signal Processing (DSP) modules in the X6004 and how to manage the DSP resources on the X6004. 12.1 DSP Overview The X6004 uses Digital Signal Processing (DSP) modules to convert analog audio to digital signals, and vice versa.
Chapter 12 DSP Mana gement X6004 User’s Guide 120 Figure 99 Installing a DSP module 12.1.2 Removing a DSP Module T ake the following steps to remo ve a DSP module from th e X6004. 1 Ensure the power is off and all cables are disconnected . Lay the X6004 upside do wn on a flat, dry surface.
Chapter 12 DSP Mana gement X6004 User’s Guide 121 • A typical conversation uses two channels. • A conference call uses one channel per participant. • Unassigned DSP channels are shared betw een conference calls and SIP connections. 12.2.1 DSP Manageme nt Screen Use this screen to manage the DSP channels av ailable on the X6004.
Chapter 12 DSP Mana gement X6004 User’s Guide 122.
X6004 User’s Guide 123 C HAPTER 13 Office Hours This chapter shows you how to set the of fice hours for the X6004. 13.1 Office Hours Overview The office hours you spe cify on the X6004 are us ed by the auto-attendan t feature to determine how the X6004 hand les incoming calls.
Chapter 13 Offic e Hours X6004 User’s Guide 124 Ti m e S pecify the time range during the working days that you want the X6004 to treat as working hours. Apply Click Apply to save your changes. Default Click this button to set every field in th is screen to factory default configuration.
X6004 User’s Guide 125 C HAPTER 14 Authority Group This chapter shows you how to c reate and manage SIP an d FXS extension s on the X6004. 14.1 Extension Management Overview The X6004 allo ws you to manage individual SI P and FXS extensions. Be fore extensions can be created, you need to create at least one authority group on the X6004.
Chapter 14 Author ity Group X6004 User’s Guide 126 14.1.1 V oice Codecs A codec (coder/decoder) codes anal og voice signals into digital signals and decodes the digital signals back into voice signals. The following table describes the co decs supp orted on the X6004 T able 34 Voice Codecs Supported CODEC DESCRIPTION G .
Chapter 14 Author ity Group X6004 User’s Guide 127 14.1.2 V ideo Codecs V ideo codecs are use d by video phones to compre ss the amount of information sent between two devices. V ideo c odecs encode video signals into digital signals and decode the digital signals back into v ideo signals.
Chapter 14 Author ity Group X6004 User’s Guide 128 14.2.1 Extension Query Result Screen The following screen appears when you click Query in the Authority G roup screen. This screen displays the results of your extension query . Figure 104 Extension Query Result Each field is described in the following table.
Chapter 14 Author ity Group X6004 User’s Guide 129 " Only the Add Authority Group screen is shown. In the Edit Authority Group screen, not all of the fields are available. Figure 105 Add/Edit Auth ority Group Each field is described in the following table.
Chapter 14 Author ity Group X6004 User’s Guide 130 Figure 106 Authority Group Configur ation Each field is described in the following table. T able 39 Authority Group Configuration LABEL DESCRIPTION Peer List Group Name This field displays the name of the authority group you are configu ring.
Chapter 14 Author ity Group X6004 User’s Guide 131 14.3 Extension Features Y ou can configure the following features on a pe r extension basis: • Call Forwarding - set up call forwarding rules for th e individual extension based on the following criteria: • Y our extensio n is busy .
Chapter 14 Author ity Group X6004 User’s Guide 132 S tart Number T ype the first extension number for this ra nge of extension s. Extensions can be from 1 to 20 digits long. S tep/Interval T ype the value of the increment, which the X6004 uses to create this range of extensions.
Chapter 14 Author ity Group X6004 User’s Guide 133 14.3.2 Add a SIP Extension Use this screen to add a SIP extension to an authority group on the X6004. T o access this screen, click the Add icon in the Authority Group configuration screen. Figure 108 Add a SIP Extension Each field is described in the following table.
Chapter 14 Author ity Group X6004 User’s Guide 134 14.3.3 Configure SIP Extensions After you create SIP extens ions you can click on the Edit button in the Authority Group configuration screen to co nfigure further settings. The Basic screen for a SIP extension appears as shown.
Chapter 14 Author ity Group X6004 User’s Guide 135 14.3.4 SIP Extension Call Forward Screen Use this screen to set up call forwarding and call blocking rules for your extension. " The X6004 checks any system-w ide call forwarding (see Chapter 19 on page 175 ) and call blocking (see Section 7.
Chapter 14 Author ity Group X6004 User’s Guide 136 Each field is described in the following table. T able 43 SIP Extension: Call Forward LABEL DESCRIPTION Call Forward Setting Use this section to configure call forwarding settings for your extension.
Chapter 14 Author ity Group X6004 User’s Guide 137 14.3.5 DND White List Use this screen to edit the DND White List for your extension. This is a list of extensions that the X6004 will forward calls from even if you have DND enabled. T o access this screen, click the DND White List button in the Call Forward screen.
Chapter 14 Author ity Group X6004 User’s Guide 138 Each field is described in the following table. 14.3.7 Blacklist Use this screen to edit the Black List for your extension. This is a list of phone numbers from which the X6004 will not forward calls to your extension.
Chapter 14 Author ity Group X6004 User’s Guide 139 14.3.8 V oice Mail Settings Use this screen to set up a voice mail settings fo r this extension. T o a ccess this screen, click the V oice Mail tab in any of the SIP exte nsion configuratio n screens.
Chapter 14 Author ity Group X6004 User’s Guide 140 Figure 1 15 SIP Extension: Adva nced Screen Each field is described in the following table. T able 48 SIP Extension: Advanc ed Screen LABEL DESCRIPTION Codec Setting Select the type of voice c ode r/decoder (codec) that you want this e xtension to use when communicating with the X6004.
Chapter 14 Author ity Group X6004 User’s Guide 141 14.3.10 Add an FXS Extension Use this screen to add an FXS extension to an au thority group on the X6004. T o ac cess this screen, click the Add icon in the Authority Group configuration screen. Figure 1 16 Add an FXS Extension Each field is described in the following table.
Chapter 14 Author ity Group X6004 User’s Guide 142 14.3.1 1 Configure FXS Extensions After you create FXS extensio ns you can click on the Edit button in the Authority Gr oup configuration screen to conf igure further settings associate d with the extensions.
Chapter 14 Author ity Group X6004 User’s Guide 143 14.3.12 FXS Extensio n Call Forward Screen Use this screen to set up call forwarding and ca ll blocking rules for your extension. T o access this screen, click the Call Forward tab in any of the FXS exte nsion configuration screens.
Chapter 14 Author ity Group X6004 User’s Guide 144 Figure 1 19 FXS Extension: V oice Mail The fields in this screen are the same as the fi elds for SIP extension voice mail screen. Refer to T able 47 on pag e 139 for detailed field descriptions. 14.
X6004 User’s Guide 145 C HAPTER 15 Ring Group This chapter shows you how to c reate and manage rin g groups on the X6004. 15.1 Ring Group Overview Ring groups on the X6004 refer to grouping sets of extensions for: • Paging - the caller can simply dial a number configured for a gr oup of extensions.
Chapter 15 Ring Gr oup X6004 User’s Guide 146 15.2.1 Create a New Ring Group Use this screen to create a new ring group. T o access this screen, click Configuration > PBX > Extension Management > Ring Group > Add .
Chapter 15 Ring Group X6004 User’s Guide 147 Figure 123 Configuration > PBX > Extension M anagement > Ring Group > Edit Each field is described in the following table. 15.2.3 Configure Ring Group Settings Use this screen to create paging groups, hunt gr oups or both.
Chapter 15 Ring Gr oup X6004 User’s Guide 148 15.2.4 Add/Edit Page Group Screen The screens for editing or adding page groups on the X6004 cont ain the same fields. Only the screen used to add page groups is sho wn below . Click the Add (or Edit ) icon in the Paging section of the Ring Group configuration screen to view the screen as shown.
Chapter 15 Ring Group X6004 User’s Guide 149 15.2.5 Add/Edit Hunt Group Screen The screens for editing or adding hunt groups on the X6004 contain the same fields. Only the screen used to add hunt grou ps is shown below . Click the Add (or Edit ) icon in the Hunt section of the Ring Group configuration screen to view the screen as shown.
Chapter 15 Ring Gr oup X6004 User’s Guide 150 15.2.6 Paging Group Example The following sections sho w you how to create page grou ps. Paging groups are sets of extensions that can all be called at the same time by dialing a sing le number (page group number).
Chapter 15 Ring Group X6004 User’s Guide 151 Figure 127 Paging Group Example Procedure: 1 In the web configurator , click Configuration > PBX > Exte nsion Management > Ring Group to open the following screen. Figure 128 Configuration > PBX > Extensio n Management > Ring Group 2 Click the Add icon to open the following screen.
Chapter 15 Ring Gr oup X6004 User’s Guide 152 Figure 131 Ring Group for Ma rketing 5 The Page screen opens up. T ype 888 in the Entry Number field, 444 in the Pincode field and 300 in the Max Paging T ime field (this last entry keeps the paging time to a maximum of five minutes).
Chapter 15 Ring Group X6004 User’s Guide 153 Figure 133 Configuration > PBX > Group Management 7 Select the Marketing check box in the Advanced Setting column and click Apply .
Chapter 15 Ring Gr oup X6004 User’s Guide 154.
X6004 User’s Guide 155 C HAPTER 16 Pickup Group This chapter shows you how to configure and manage pickup groups on the X6004 . 16.1 Pickup Group Overview The X6004 allows you to organize sets of exten s ions into pickup groups. All telephone users with extensions in the same pickup group can an swer incoming ca lls fo r any member of that group.
Chapter 16 Pickup Group X6004 User’s Guide 156 16.1.1 Pickup Group Settings Use this screen to manage pickup groups on the X6004. T o access this screen, click Configuration > PBX > Extension Management > Pickup Gr oup .
Chapter 16 Pickup Group X6004 User’s Guide 157 Each field is described in the following table. T able 58 Configuration > PBX > Extension Management > Pickup Group: Add/Edit LABEL DESCRIPTION Pickup Group Machine I D Select the X6004 on which you want to configure this picku p group.
Chapter 16 Pickup Group X6004 User’s Guide 158.
X6004 User’s Guide 159 C HAPTER 17 Call Access Code This chapter shows you how to configure a call access code for authority groups and how to set a maximum length for extensions.
Chapter 17 Call Access Code X6004 User’s Guide 160 17.1.1 Set Call Access Code Screen Use this screen to edit or create an access code on the X6004. T o access this s creen, click the Edit or Add icons in the Call Access Code screen.
Chapter 17 Call Access Code X6004 User’s Guide 161 Each field is described in the following table. T able 61 Configuration > PBX > Exte nsion Management > Call Ac cess Code > Internal Ex.
Chapter 17 Call Access Code X6004 User’s Guide 162.
X6004 User’s Guide 163 C HAPTER 18 Outbound Line Group This chapter shows you h ow to manage outside lines on the X600 4. 18.1 Outbound Line Group Overview The following diagram shows the X600 4 con.
Chapter 18 Outboun d Line Group X6004 User’s Guide 164 18.2 Outbound Line Group Screen Use this screen to manage the outside lines on the X6004. T o access this screen, click Configuration > PBX > Outbound Line Management > Outbound Line Gr oup .
Chapter 18 Ou tbound Line Group X6004 User’s Guide 165 18.3.1 Add/Edit FXO T runk The screens for editing or adding FXO trunks on the X6004 contain the same fields.
Chapter 18 Outboun d Line Group X6004 User’s Guide 166 Each field is described in the following table. 18.3.3 Auto-Attendant fo r Incoming Calls Use this screen to select which auto-attendant should be used with this outbound line group. See Chapter 19 on page 175 for information on configur ing auto-attendant.
Chapter 18 Ou tbound Line Group X6004 User’s Guide 167 18.4.1 Add/Edit SIP T runk The screens for editing or adding SIP trunks on the X6004 contai n the same fields.
Chapter 18 Outboun d Line Group X6004 User’s Guide 168 Figure 147 Configure a SIP T runk Each field is described in the following table. T able 67 Configur e a SIP Tr unk LABEL DESCRIPTION SIP Setting Number En ter the SIP numb er associated with t he SIP account for this SIP trunk.
Chapter 18 Ou tbound Line Group X6004 User’s Guide 169 DTMF Mode Control how the X60 04 handles the tone s that the IP phones on your network make when they push th eir buttons. On e us e of the to nes is to distin guish between numbers when trying to dial a PSTN phone number .
Chapter 18 Outboun d Line Group X6004 User’s Guide 170 18.5 Auto-Attendant for SIP T runks Use this screen to select which auto-attendant should be used with this outbound line group. See Chapter 19 on page 175 for information o n configuring auto-atte ndant.
Chapter 18 Ou tbound Line Group X6004 User’s Guide 171 Figure 149 DID Mapping Setting Each field is described in the following table. 18.6 T rusted Peer Configuration T rusted peers refer to connections to another SIP server (fo r example another X6004) that has configured your X6004 as a trusted peer .
Chapter 18 Outboun d Line Group X6004 User’s Guide 172 Each field is described in the following table. 18.6.2 T rusted Peer Configuration Use this screen to configure a trusted peer . Click the Advanced icon in the T rusted Peer section of the Outbound Line Gr oup configuration screen to view the screen as shown.
Chapter 18 Ou tbound Line Group X6004 User’s Guide 173 DTMF Mode Control how the X60 04 handles the tone s that the IP phones on your network make when they push th eir buttons. On e us e of the to nes is to distin guish between numbers when trying to dial a PSTN phone number .
Chapter 18 Outboun d Line Group X6004 User’s Guide 174.
X6004 User’s Guide 175 C HAPTER 19 Auto-Attendant This chapter shows you h ow to configure auto-attendant on the X6004. 19.1 Auto-Attendant Overview An auto-attendant is software which acts as an automatic switchboard operator . auto- attendants help route in coming calls to their proper extensio n.
Chapter 19 Auto-Atten dant X6004 User’s Guide 176 Figure 153 Auto-Attendant Defa ult S tructure Y ou can configure a more comple x auto-attendant structure to fi t your organization’ s needs. An auto-attendant can contain several mo re complex menus that can guide an incoming call to a specific extension or a group of extensions.
Chapter 19 Auto-Attenda nt X6004 User’s Guide 177 The caller dials the number specified in the prom pt to navigate through the auto-atten dant’ s menus. When configuring auto-attendan t, you must choose a number that the caller should dial and an associated function for th at option.
Chapter 19 Auto-Atten dant X6004 User’s Guide 178 Figure 156 Sound Recorder 2 Record your audio file. When you are ready to record, press the Record button ( A ). When you are finished recording, press the St o p button ( B ). Press the Play button ( C ) to review your recording.
Chapter 19 Auto-Attenda nt X6004 User’s Guide 179 Figure 159 Audio File Settings 5 Confirm your settings. Specify a location for the audio file by browsing to a suitable location on your file system. Click Save when you a re finished. Figure 160 Confirm File Settings 19.
Chapter 19 Auto-Atten dant X6004 User’s Guide 180 19.4.1 Add/Edit Auto-Attendant Use this screen to add or edit an auto-attendant. T o access this screen, click the Add or Edit icon in the Configuration > PBX > Outbound Line Management > Auto-Attendant screen to view the screen as shown.
Chapter 19 Auto-Attenda nt X6004 User’s Guide 181 " Only the screen for the in itial auto-attendant menu is shown. In the sub menu screens, some of the fields are not available. Figure 163 Auto-Attendant Menu Settings Each field is described in the following table.
Chapter 19 Auto-Atten dant X6004 User’s Guide 182 19.4.3 Add/Edit Au to-Attendant Option Use this screen to configure an option for an auto-atte ndant menu. T o access this scre en, click the Add or Edit icon in the menu screen of an auto-attendant.
Chapter 19 Auto-Attenda nt X6004 User’s Guide 183 19.4.4 Auto-Attendant Night Service Settings Use this screen to configure Night Service settings for this auto-atte ndant. Y ou only need to configure this screen, if you want the auto-atte ndant to perform different actions outside of regular office hours.
Chapter 19 Auto-Atten dant X6004 User’s Guide 184 Each field is described in the following table. T able 76 Auto-Attendant Menu Settings - Night Service LABEL DESCRIPTION Auto-Attendant (Night Service) [ Auto-Attendant Name ] This field iden tifies which auto-att endant setting s you are co nfiguring.
X6004 User’s Guide 185 C HAPTER 20 LCR This chapter shows you how to configure dialing rules, also referred to as LCR (Least Cost Routing) on the X6004. 20.1 LCR Overview LCRs are made up of two components. The first pa rt of an LCR is a set of 1 or more outbound line groups (s ee Chapter 18 on page 163 ).
Chapter 20 LCR X6004 User’s Guide 186 When an LCR contains more than one outbound line group , as in the LCR1 example, the administrator can prioritize the outbound line grou ps in the LCR.
Chapter 20 LCR X6004 User’s Guide 187 20.2.1 LCR Configuration Use this screen to choose the outbound line grou ps and create dialing conditions for an LCR. T o access this screen, click the Add or Edit icon in the Dial Condition List section of the LCR screen to view the screen as shown.
Chapter 20 LCR X6004 User’s Guide 188 Each field is described in the following table. 20.2.2 Add/Edit LCR Dial Condition Use this screen to set up a dialing condition for an LCR. T o access this screen, click the Add or Edit icon in the Dial Condition List section of the LCR screen you are configuring to view a screen as shown.
Chapter 20 LCR X6004 User’s Guide 189 " When creating a new LCR, you must first configure the LCR Dat a portion of the LCR configurat ion screen and pre ss Apply before y ou can add a dial condition. Figure 170 LCR: Dial Condition Each field is described in the following table.
Chapter 20 LCR X6004 User’s Guide 190 Channel This column identifies the ou tbound line groups for this outbound dialing rule (LCR). Offset S pecify how many initial digits of the di aled number should not be inclu ded in the number going out of the X6004.
X6004 User’s Guide 191 C HAPTER 21 Group Management This chapter shows you h ow to manage authority groups and outbound line groups on the X6004. 21.1 Group Management Overview Group management allows you to co ntrol the types of calls made via the X6004.
Chapter 21 Gro up Managem ent X6004 User’s Guide 192 • LCRs (LCR is the outbound dialing rule) - When you create link s from an authority group to an LCR, you allow the extensions in that authority group to make outbound calls via the outbound line gr oups configured in th e LCR.
Chapter 21 Group Ma nagement X6004 User’s Guide 193 21.1.2 Managing Outbound Line Group s Outbound line grou ps include SIP T runks, FXO T runks and T rusted Peers as defined in Chapter 18 on page 163 . For management purpo ses the X6004 grants rights to calls coming in via these channels ba sed on the outbou nd line group they a re part of.
Chapter 21 Gro up Managem ent X6004 User’s Guide 194 • LCRs (LCR is the outbound dialing rule) - Wh en yo u create links from an outbound line group to an LCR, you allow i ncoming calls from that outbound line group to mak e outbound calls via the outbound line groups configured in the LCR.
Chapter 21 Group Ma nagement X6004 User’s Guide 195 21.2 Group Management Screen Use this screen to view and manage the associ ations for the authority and outbound line groups configured on the X6004. T o access this screen, clic k Configuration > PBX > Group Management .
Chapter 21 Gro up Managem ent X6004 User’s Guide 196 Figure 178 Configuration > PBX > Gro up Management > Advanced Each field is described in the following table.
X6004 User’s Guide 197 C HAPTER 22 Call Services This chapter shows you how to config ure and use call services on the X6004. 22.1 Call Services Overview The following table summarizes ca ll service.
Chapter 22 Call Services X6004 User’s Guide 198 22.2 Emergency Call Overview The X6004 allo ws you to specify and give higher priorit y to emergency calls to the outside world. Y ou can configure a list o f emergency phone numbers, for example police or fire department, on the X6004.
Chapter 22 Call Services X6004 User’s Guide 199 22.3 Conference Calling Overview The X6004 allo ws you to set up specific extension numbers whic h callers can dial to join a conference call. This type of extension is re ferred to as a conference room number .
Chapter 22 Call Services X6004 User’s Guide 200 Callers within your or ganization simply call the conference room number to join the conference call. Callers from the outside dial the conference room number after they are prompted by auto-attendant to dial th e extension they wish to call.
Chapter 22 Call Services X6004 User’s Guide 201 22.3.2 Conference Calling Edit and Add Use this screen to configure a new conf erence room. Click the Add icon to see the screen as shown. " The screen for editing an exis ting conference room has th e same fields as the screen shown below .
Chapter 22 Call Services X6004 User’s Guide 202 22.4 Music on Hold Overview The X6004 allows you to specify a music file to play when callers are placed on hold. This lets the callers know that they are still connected. Use th e following guidelines for the music file: 22.
Chapter 22 Call Services X6004 User’s Guide 203 Figure 183 Distinctive Ring The following table describes the labels in this screen. 22.6 Auto Callback Overview The auto callbac k feature is used when a caller encounters a busy signal when dialing one of the extensions.
Chapter 22 Call Services X6004 User’s Guide 204 22.7 Call Parking Overview Call parking is similar to placing a call on hold. Th e difference is that yo u can pick the call up again from another telephone extension in your organization. The X6004 allows you to configure an extensio n for a call parking lot.
Chapter 22 Call Services X6004 User’s Guide 205 22.7.1 Call Parking Configuration Use this screen to configure ca ll parking on the X6004. Click Configuration > PBX > Call Settings > Call Park to view the Call Parking sc reen. Figure 186 Call Parking Configuration The following table describes the labels in this screen.
Chapter 22 Call Services X6004 User’s Guide 206.
X6004 User’s Guide 207 C HAPTER 23 ZyStack This chapter shows you how to combine two or more X6004s to expand your IP PBX capabilities and utilize a failsafe mech anism in case of a breakdown. 23.1 ZyS tack Overview A ZyStack is t he aggregation of multiple X6004s under a single management IP address.
Chapter 23 ZyStac k X6004 User’s Guide 208 Figure 187 ZyS tack - Active Mode When one of the X6004 fails, then its backup X6004 services the SIP clients that used to connect to the X6004.
Chapter 23 ZyStack X6004 User’s Guide 209 23.2 ZyS tack Setting Use this screen to view and mana ge your ZyStack settings. Click Configuration > ZyS tack > Settings in the navigation panel to view the screen as shown. Figure 189 Configuration > ZyS tack > Setting The following table describes the labels in this screen.
Chapter 23 ZyStac k X6004 User’s Guide 210 The following table describes the labels in this screen. 23.2.2 ZySt ack Edit Screen Use this screen to edit the serial number or d escription of an existing ZyStack member . Click the Edit icon in the Configuration > ZyS tack > Setting sc reen to view the sc reen as shown.
Chapter 23 ZyStack X6004 User’s Guide 21 1 23.3 ZyS tack Internal Call Routing When an IP phon e is a SIP client of one X6004 ( A in the figure) and it calls a telephone that is a SIP client of another X6004 ( B in the figure).
Chapter 23 ZyStac k X6004 User’s Guide 212 The following example shows an example where your IP phones are located in different subnets on your network. The X600 4s are still on the same subnet ( Subnet 1 ). IP phones in Subnet 2 and Subnet 3 are both SIP cli ents of X6004 A .
Chapter 23 ZyStack X6004 User’s Guide 213 23.4.1 ZySt ack Add Intranet Use this screen to add local subn ets from which IP phones connect to the X6004s in the ZyStack. Adding network subnet s helps to increase the ef ficie ncy of call routing. Click Add in the Configuration > ZyS tack > Intranet screen to view the following screen.
Chapter 23 ZyStac k X6004 User’s Guide 214 Figure 196 Z y St a c k St a t u s The following table describes the labels in this screen. T able 97 Z y St a c k St a t u s LABEL DESCRIPTION ZyS tack S tatus List This table displays the X6004s particip a ti ng in the ZyS tack and their current status.
Chapter 23 ZyStack X6004 User’s Guide 215 Fail Reason This field displays the reason for not being able to add an X6004 to the ZyS tack. The field displays: • Tim e o u t - if the master X6004 was unable to establish a connection with th e X6004 that wanted to join the ZyS tack.
Chapter 23 ZyStac k X6004 User’s Guide 216.
217 P ART IV Monitor , Log & Maintenance System Information (219) Stat us Observation (223) System Log (229) Call Detail Record (CDR) (239) Maintenance (245) Diagnostics (249) System File Maintenance (253) myZyXEL.
218.
X6004 User’s Guide 219 C HAPTER 24 System Information This chapter shows you how to vi ew system information via the Monitor page. 24.1 System Information Overview The System Information screen allows you to view essen tial information about the X6004.
Chapter 24 System Information X6004 User’s Guide 220 IP Address These two fields d isplay the IP addresses of the of the WAN and LAN interfaces on the X6004. ZyS tack This field displays: Master - if the X6004 is the master for all of the X6004s in a ZyS tack.
Chapter 24 Sy st em Information X6004 User’s Guide 221 # This field displays the index number of the X6004. If you ha ve a ZyS tack configured then this screen displ ays information about all the X6004 in the ZyS tack. File System These fields display the current utilization of the avail able memory on the X6004.
Chapter 24 System Information X6004 User’s Guide 222.
X6004 User’s Guide 223 C HAPTER 25 Status Observation This chapter shows you how to view detail status information about SIP and FXS extensions as well as the FXO and SIP trunks co nfigured on the X6004. 25.1 SIP Peer St atus Use the SIP Peer screen to view status information abou t the SIP extensions configured on the X6004.
Chapter 25 Stat us Observation X6004 User’s Guide 224 Each field is described in the following table. 25.2 FXS Peer S tatus Use the FXS Peer screen to view status information about the FXS ex tensions configured o n the X6004. Click Monitor > S tatus Observ ation > FXS Peer in the web configurator to view the screen as shown.
Chapter 25 Status Observation X6004 User’s Guide 225 Figure 199 Monitor > S tatus Observation > FXS Peer Each field is described in the following table. 25.3 FXO T runk S t atus Use the FXO T runk screen to view status informatio n about external conn ections via FXO interface cards.
Chapter 25 Stat us Observation X6004 User’s Guide 226 Figure 200 Monitor > S tatus Observation > FXO T runk Each field is described in the following table. 25.4 SIP T runk St atus Use the SIP T runk screen to view status information ab out external connections to other SIP servers.
Chapter 25 Status Observation X6004 User’s Guide 227 Figure 201 Monitor > S tatus Observation > SIP T runk Each field is described in the following table. T able 102 Monitor > S tatus Obse rvation > SIP Trunk LABEL DESCRIPTION Query Use this section to specify your query crit eria.
Chapter 25 Stat us Observation X6004 User’s Guide 228.
X6004 User’s Guide 229 C HAPTER 26 System Log This chapter contains informa tion about configuring log set tings and viewing the X6004’ s logs. 26.1 System Log Overview The X6004 monitors different aspe cts of its operations and can be configured to record events based on the so urce of the event.
Chapter 26 System Log X6004 User’s Guide 230 26.2 V iew Log The web confi gurator allows you to look at all of the X6004’ s logs in one location. Click Report > LOGS > System Log > V iew Log to open the Vi e w L o g screen. Use this screen to see the logs for the categories that you selected in the Log Setting screen (see Section 26.
Chapter 26 System Log X6004 User’s Guide 231 26.2.1 Filter Log Result s Use this screen to filter the logs you want to view . Click the Show Filter button in the Vi e w Log screen to bring up the log filter . Figure 203 Report > LOGS > System Log > V iew Log: Show Filter Each field is described in the following table.
Chapter 26 System Log X6004 User’s Guide 232 26.3 Log Setting The log setting screen lets you view the settings co nfigured for the internal system log and the remote syslog servers. Use this screen to acc ess the configuration pages for internal and external log servers.
Chapter 26 System Log X6004 User’s Guide 233 26.3.1 Active Log Summary The Active Log Summary screen allows you to view and edit the categories the X6004 logs in the internal and extern al log servers. Click the Active Log Summary button in the Report > LOGS > System Log > Log Setting screen to view the screen as shown next.
Chapter 26 System Log X6004 User’s Guide 234 26.3.2 System Log Configuration T o change your X6004’ s log settings, cli ck the edit icon of the System Log entry in the Report > LOGS > System Log > Log Setting screen. The scre en appears as shown.
Chapter 26 System Log X6004 User’s Guide 235 Each field is described in the following table. T able 108 Report > LOGS > System Log > Log Setting > Edit Internal Log LABEL DESCRIPTION E-mail Server 1/2 Y ou can config ure a single e-mail address or two e-mail addresses for se nding your logs to.
Chapter 26 System Log X6004 User’s Guide 236 26.3.3 Edit Syslog Server Settings Use this screen to edit the remote syslog ser ver settings. T o access this screen, click the Edit icon of one of th e Remote Server columns in the Report > LOGS > System Log > Log Setting screen.
Chapter 26 System Log X6004 User’s Guide 237 Each field is described in the following table. T able 109 Report > LOGS > System Log > Log Setting > Edit Remote Log LABEL DESCRIPTION Log Settings for Remote Server Activ e Click Active to enable syslog log ging.
Chapter 26 System Log X6004 User’s Guide 238.
X6004 User’s Guide 239 C HAPTER 27 Call Detail Record (CDR) This chapter shows you how to collect and mana ge Call Detail Records (CDRs) on the X6004. 27.1 CDR Overview Call Detail Records (CDRs) are telephone records containing details such as the time of call, duration of call, source telephone number and so on.
Chapter 27 Call Detail Record (CD R) X6004 User’s Guide 240 27.2 CDR Management Screen Use this screen to set up an external server to collect CDR information. Y ou can also configure an administrator e-mail address to send alerts and CDR files for later viewing.
Chapter 27 Call Detail Record (CDR) X6004 User’s Guide 241 27.3 Backup List Screen Use this screen to backup CDR files, de lete existing backups of CDR files and mail CDR files to an administrator email address. Figure 209 Report > LOGS > CDR > Backup List Each field is described in the following table.
Chapter 27 Call Detail Record (CD R) X6004 User’s Guide 242 27.4 CDR Query Screen Use this screen to configure search criteria for call records on the X6004. Y ou also use this screen to execute your query and create CDR reports. Click Report > LOGS > CDR > CDR Query to view the screen as shown next.
Chapter 27 Call Detail Record (CDR) X6004 User’s Guide 243 Direction S pecify the types of calls you want to view base d on the source and destination of the calls.
Chapter 27 Call Detail Record (CD R) X6004 User’s Guide 244 27.4.1 CDR Report Screen The CDR Report screen displays the results of the searches you make in the CDR Query screen. Specify your search criteria and click the Report button in the CDR Query screen to view the screen as shown next.
X6004 User’s Guide 245 C HAPTER 28 Maintenance This chapter shows you how to c reate and manage admi nistrator accounts on the X600 4. 28.1 Administrator Account s The X6004 has a default administrator account, named “admin”. Y ou can also configure up to four additional accounts with dif ferent privileg e levels on the X6004.
Chapter 28 Maintenance X6004 User’s Guide 246 Each field is described in the following table. 28.3 Administrator List Screen Use this screen to manage administrator account s on the X6004. T o access this screen, clic k Maintenance > Administrator List .
Chapter 28 Maintenance X6004 User’s Guide 247 28.3.1 Add an Administrator Use this screen to c reate new administrato r accounts. T o ac cess this screen, click Maintenance > Administrator List > Add . Figure 214 Maintenance > Administrator List > Add Each field is described in the following table.
Chapter 28 Maintenance X6004 User’s Guide 248 28.3.2 Edit an Administrator Account Use this screen to change the passwo rd, descri ption or rank of an existing administrator account. T o access this sc reen, click Maintenance > Administrator List > Edit .
X6004 User’s Guide 249 C HAPTER 29 Diagnostics This chapter shows you how to collect diagnostic information and capt ure network traffic for analysis from the X6004.
Chapter 29 Diagnostics X6004 User’s Guide 250 Figure 216 Maintenance > Administration > Dia gnostic > Information Collect Each field is described in the following table. 29.1.2 Packet Capture Screen Use this screen to log network traf fic going through the X6004 LAN or W AN interface.
Chapter 29 Diagnostics X6004 User’s Guide 251 Figure 217 Maintenance > Administration > Diagnostic > Packet Capture Each field is described in the following table.
Chapter 29 Diagnostics X6004 User’s Guide 252 Capture Now Click Capture Now to start collecting network traffic information from the X6004. Note: It may t ake several minutes to perform the data collection . Do not try to browse to other screens while the capt ure is in progress.
X6004 User’s Guide 253 C HAPTER 30 System File Maintenance This chapter shows you how to uplo ad new firmware a nd manage the configuration file on the X6004. 30.1 Configuration File Maintenance The X6004 allows you to save a configuration file to your local co mputer .
Chapter 30 System File Maintenance X6004 User’s Guide 254 Figure 218 Maintenance > Backup & Restore Each field is described in the following table. T able 120 Maintena nce > Back up & Restore LABEL DESCRIPTION Backup Configuration Backup Click this to save the X6004’ s current c onfigur ation to a file on your computer .
Chapter 30 System File Maintenance X6004 User’s Guide 255 30.2 Firmware Upgrade Screen The X6004 accepts two kinds of firmware files. Th e first type of file has a “.bin” extension. This type of file contains instructions on how th e device drivers in teract with the main processing unit of the X60 04.
Chapter 30 System File Maintenance X6004 User’s Guide 256 30.3 FTP Command Line This section shows so me examples of uploading files to the X6004 us ing FTP commands.
Chapter 30 System File Maintenance X6004 User’s Guide 257 This is a sample FTP session showing the transfer of the ZLD-current file to the X6004: 1 Be sure to upload the correct model fi rmware as uploadi ng the wrong model firmware may damage your device.
Chapter 30 System File Maintenance X6004 User’s Guide 258.
X6004 User’s Guide 259 C HAPTER 31 myZyXEL.com This chapter shows you how to register your X6004 and subscribe to services available at myZyXEL.com. 31.1 myZyXEL.com Overview myZyXEL.com is ZyXEL ’ s online services center wh ere you can register your X6 004 and manage subscription services available for the X6004.
Chapter 31 myZyXE L.com X6004 User’s Guide 260 " At the time of wr iting ZyXEL offers the V100 So ftPhone. Contact your vendor for more information. • SIP extension registration - the number of SIP extensions you can create on the X6004 is limited by your service subscription.
Chapter 31 m yZyXEL.c om X6004 User’s Guide 261 31.3 Service Use the Serv ice screen to register and enter your license key information (prov ided in the box with your X6004). Y ou can also view the serv ices to which you currently subscribe. Click Maintenance > License Control > Service to open the screen as shown next .
Chapter 31 myZyXE L.com X6004 User’s Guide 262 31.4 License St atus Use this screen to view the registration stat us of your subscription services. Click Maintenance > License Control > License S tatus to open the screen as shown next. Figure 222 Maintenance > License Control > Service Each field is described in the following table.
263 P ART V W eb Port al and IVR W eb Portal (265) Interactive V oice Res ponse (IVR) System (275).
264.
X6004 User’s Guide 265 C HAPTER 32 Web Portal This chapter shows you how to use the web portal to make calls v ia the web phone and manage settings for in dividual users.
Chapter 32 Web Port al X6004 User’s Guide 266 3 The login screen appears. Enter your ex tens ion number and the associated W eb password in the upper part of t he login screen and click Login . " The web password is set up by the adminis trator when the extension is initially created.
Chapter 32 Web Portal X6004 User’s Guide 267 Figure 225 Peer Info. Each field is described in the following table. 32.4 Call Forwarding and Blocking Use this screen to set up call forwarding and ca ll blocking rules for your extension. T o access this screen, click Forward/Block in the web portal.
Chapter 32 Web Port al X6004 User’s Guide 268 Figure 226 Forward/Block Each field is described in the following table. T able 127 Forward/Block LABEL DESCRIPTION Call Forward Setting Use this section to configure call forwarding settings for your extension.
Chapter 32 Web Portal X6004 User’s Guide 269 32.4.1 DND White List Use this screen to edit the DND White List for your extension. Th e X6004 will forward calls to these extensions even if you have DND enabled. T o access this screen, click the DND White List button in the Forward/Block screen.
Chapter 32 Web Port al X6004 User’s Guide 270 Each field is described in the following table. 32.4.2 Find Me List Use this screen to edit the Find Me List for your extension. This is a list of extensions that the X6004 tries to call if you do not pick up a call.
Chapter 32 Web Portal X6004 User’s Guide 271 32.4.3 Blacklist Use this screen to edit the Black List for your extension. This is a list of phone numbers from which the X6004 will block ca lls to your extension. T o access this screen, click the Black List button in the Forward/Block sc reen.
Chapter 32 Web Port al X6004 User’s Guide 272 Each field is described in the following table. 32.6 W eb Phone Use this screen to make calls from the web phone. T o access this screen, click the W eb Phone tab in the web portal. Figure 231 Web Phone Each field is described in the following table.
Chapter 32 Web Portal X6004 User’s Guide 273 Call Duration This total time of your conversation is displ ayed above the input field i n the web phone GUI.
Chapter 32 Web Port al X6004 User’s Guide 274.
X6004 User’s Guide 275 C HAPTER 33 Interactive Voice Response (IVR) System This chapter shows you how to use the personal IVR system on the X6004. 33.1 IVR Overview IVR is a phone technology that allows a computer to detect voice and touch tones using a normal phone.
Chapter 33 Interactive Voic e Response (IVR) System X6004 User’s Guide 276 33.3 Personal IVR Main Flow The following figure describes the main flow in the personal IVR system. Figure 232 Personal IVR Flow 33.4 Personal IVR PIN Menu The following figure describes the PIN Menu .
Chapter 33 Interactive Voice Response (IVR) Syste m X6004 User’s Guide 277 33.5 Personal IVR Call Forward & Blacklist The following figure describes the Call Forward & Blacklist Menu . From IVR Main , press number 2 on your phone keypad to enter the Call Forward & Blacklist Menu .
Chapter 33 Interactive Voic e Response (IVR) System X6004 User’s Guide 278 Figure 234 IVR: Call Forward & Blacklist Call Forward Do Not Disturb 1 Disable Enable V oicemail Back 1 2 3 9 Blind For.
Chapter 33 Interactive Voice Response (IVR) Syste m X6004 User’s Guide 279 33.6 Personal IVR V oicemail The following figure describes the V oicemail Menu . From IVR Main , press number 3 on your phone k eypad to enter the V oicemail Menu . This menu allows you to enable sending your voicemail as an audio file attachment to your email inbox.
Chapter 33 Interactive Voic e Response (IVR) System X6004 User’s Guide 280.
281 P ART VI Appendices & Index Product Specification s (283) IP Addresses and Subnetting (287) Open Software Announcements (297) Legal Information (317) Customer Support (321) Index (327).
282.
X6004 User’s Guide 283 C HAPTER 34 Product Specifications The following tables summarize the X600 4’ s hardware and firmware features. T able 133 Hardware Specifications SPECIFICATIO N DESCRIPTION Dimensions S tandard 19” rack mountable 438 mm (W) x 309 mm (D) x 66 mm (H) Weight 5.
Chapter 34 Product Specifications X6004 User’s Guide 284 T able 134 Firmware Specifications FEATURE DESCRIPTION Default IP Address / Subnet Mask LAN: 192.
Chapter 34 Product Specifications X6004 User’s Guide 285 The following list, which is not exhaustive, i llustrates the standards supp orted in the X6004. Music on Hold S pecify an audio file to play for calle rs who are placed on hold. G . 71 1 format audio fi le (*.
Chapter 34 Product Specifications X6004 User’s Guide 286 Safety UL 60950-1 CSA 60950-1 EN 60950-1 IEC 60950-1 EMC FCC Part 15 (Class A) CE EMC (Class A) T able 135 Standards Supported (continued ) S.
X6004 User’s Guide 287 A PPENDIX A IP Addresses and Subnetting This appendix introduces IP addresses and subnet masks. IP addresses identify ind ividual devices on a network. Every networking device (includin g computers, servers, routers, printe rs, etc.
Appendix A IP Addre sses and Subnetting X6004 User’s Guide 288 Figure 236 Network Number and Host ID How much of the IP address is the network number and how much is the host ID varies according to the s ubnet mask.
Appendix A IP Addresses and Subnetting X6004 User’s Guide 289 Subnet masks are expressed in dotted decimal no tation just like IP addresses. The follow ing examples show the binary and decimal not ation for 8-bit, 16-bit, 24-bit an d 29-bit subnet masks.
Appendix A IP Addre sses and Subnetting X6004 User’s Guide 290 Subnetting Y ou can use subnetting to divide one network into multiple sub-networks. In the following example a network administrator creates two sub-networks to isolate a group of servers from the rest of the c ompany network for security reasons.
Appendix A IP Addresses and Subnetting X6004 User’s Guide 291 Figure 238 Subnetting Example: Af ter Subnetting In a 25-bit subnet the host ID has 7 bits , so each sub-network has a maximum of 2 7 – 2 or 126 possible hosts (a host ID of all zeroes is the subnet’ s address itself, all ones is the subnet’ s broadcast address).
Appendix A IP Addre sses and Subnetting X6004 User’s Guide 292 Example: Eight Subnet s Similarly , use a 27-bit mask to create eight subnets (000, 00 1, 010, 01 1, 100, 101, 1 10 and 111 ) . The following table shows IP address last octet values for each subnet.
Appendix A IP Addresses and Subnetting X6004 User’s Guide 293 Subnet Planning The following table is a summary for su bnet planning on a network with a 24-bit network number . The following table is a summary for su bnet planning on a network with a 16-bit network number .
Appendix A IP Addre sses and Subnetting X6004 User’s Guide 294 Configuring IP Addresses Where you obtain your netwo rk number depends on your particular situation. If the ISP or your network administrator assigns yo u a bloc k of registered IP addresses, follow their instructions in selecting the IP addresses and the subnet mask.
Appendix A IP Addresses and Subnetting X6004 User’s Guide 295 IP Address Conflict s Each device on a network must have a unique IP address. Devices with duplicate IP addres ses on the same network will not be ab le to access the Internet or ot her resources.
Appendix A IP Addre sses and Subnetting X6004 User’s Guide 296 Conflicting Computer and R outer IP Addresses Example More than one device can not use the same IP addr ess. In the following example, the computer and the router ’ s LAN port both use 192.
X6004 User’s Guide 297 A PPENDIX B Open Sof tware Announcement s Notice Information herein is subject to change withou t notice. Companies, name s, and data used in examples herein are fictitious unless otherwise noted.
Appendix B Open Softwar e Announcements X6004 User’s Guide 298 When we speak of free software, we are referri ng to freedom, not price. Our General Public Licenses are designed to make sure that you.
Appendix B Open Software Announcements X6004 User’s Guide 299 2. Y ou may modify your copy or copi es of the Program or any portion of it , thus forming a work based on the Program, and copy and dis.
Appendix B Open Softwar e Announcements X6004 User’s Guide 300 The source co de for a work means the preferred form of the work for ma king modifications to it.
Appendix B Open Software Announcements X6004 User’s Guide 301 This section is inte nded to make th oroughly clear what is believed to be a consequence of the rest of this License.
Appendix B Open Softwar e Announcements X6004 User’s Guide 302 If you develop a new program, and you want it to b e of the greatest possible use to the public, the best way to achieve this is to make it fr ee software which everyone can redistribute and change under these terms.
Appendix B Open Software Announcements X6004 User’s Guide 303 PPP License Copyright (c) 1993 The Australian National University . All rights reserved.
Appendix B Open Softwar e Announcements X6004 User’s Guide 304 Exp at License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any.
Appendix B Open Software Announcements X6004 User’s Guide 305 THIS SOFTW ARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED W ARRANTIES, INCLUDING , BUT NOT LIMITED T O, THE IMPLIED W ARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A P AR TICULAR PURPOSE ARE DISCLAIMED.
Appendix B Open Softwar e Announcements X6004 User’s Guide 306 3.All advertising materials mentioning features or use of this soft ware must display the following acknowledgement: "This product incl udes cryptographic software written by Eric Y oung ( eay@cryptsoft.
Appendix B Open Software Announcements X6004 User’s Guide 307 LIABLE FOR ANY DIRECT , INDIRECT , INCIDENT AL, SPECIAL, EXEMPLAR Y , OR CONSEQUENTIAL DAMAGES (INCLUDING , BUT NOT LIMITED T O, PROCURE.
Appendix B Open Softwar e Announcements X6004 User’s Guide 308 "W ork" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright no tice that is included in or attached to the work (an example is provided in the Appendix below).
Appendix B Open Software Announcements X6004 User’s Guide 309 (d) If the W ork includes a "NOTIC E" text file as part of its distribution, then any Derivative W orks that Y ou distribute m.
Appendix B Open Softwar e Announcements X6004 User’s Guide 310 END OF TERMS AND CONDITIONS Ve r s i o n 1 . 1 Copyright (c) 1999-2 0 03 The Apache Software Foundation.
Appendix B Open Software Announcements X6004 User’s Guide 31 1 " Portions of this software are based upon public domain software originally written at the National C enter for Supercomputing App lications, University of Illinois, Urbana-Champaign.
Appendix B Open Softwar e Announcements X6004 User’s Guide 312 INTERRUP TION) HO WEVER CAUSED AND ON ANY THEO R Y OF LIA BILITY , WHETHER IN CONTRACT , STRICT LIABILITY , OR TOR T (INCLUDING NEGLIGENCE OR OTHER W ISE) ARISING IN ANY W A Y OUT OF THE USE OF THIS SOFTW ARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Appendix B Open Software Announcements X6004 User’s Guide 313 THIS SOFTW ARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED W ARRANTIES, INCLUDING , BUT NOT LIMITED TO, THE IMPLIED W ARRAN TIES OF MERCHANT ABILITY AND FITNESS FOR A P AR TICULAR PURPOSE ARE DISCLAIMED.
Appendix B Open Softwar e Announcements X6004 User’s Guide 314 Y ou have no ownership rights in the Software. Rather , you have a license to use the Software as long as this License Agre ement remains in fu ll force and effect.
Appendix B Open Software Announcements X6004 User’s Guide 315 COUR T OF COMPETENT JURISDICTION, THEN ALL EXPRESS AND IMPLIED W ARRANTIES SHALL BE LIMITED IN DURA TION TO A PERIOD OF THIR TY (30) DA YS FROM THE DA TE OF PURCHASE OF THE SOFTW ARE, AND NO W ARRANTIES SHALL APPL Y AFTER THA T PERIOD.
Appendix B Open Softwar e Announcements X6004 User’s Guide 316 This License Ag reement sh all be construed, interpreted and governed by the laws of Republic of China without regard to conf licts of laws provisions thereo f.
X6004 User’s Guide 317 A PPENDIX C Legal Information Copyright Copyright © 2006 by ZyXEL Communications Corporation. The contents of this publication may not be reprod uced in any part or as a whol.
Appendix C Legal Info rmation X6004 User’s Guide 318 FCC W arning This device has been tested and foun d to comply with the limits for a Class A digital switch, pursuant to Part 15 of the FCC Rules. Thes e limits are designed to provide reasonable protection against harmful interference in a co mmercial environment.
Appendix C Legal Infor mation X6004 User’s Guide 319 Note Repair or replacement, as provided under this warranty , is the exclusive remedy of the purchaser . This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness fo r a particular use or purpose.
Appendix C Legal Info rmation X6004 User’s Guide 320.
X6004 User’s Guide 321 A PPENDIX D Customer Support Please have the following information r eady when you contact customer support. Required Information • Product model and serial number . • W arranty Information. • Date that you received your de vice.
Appendix D Custo mer Support X6004 User’s Guide 322 • Re g u l a r Ma i l : ZyXEL C ommunications, Czech s.r .o., Modranská 621, 143 01 Praha 4 - Modrany , Ceská Republika Denmark • Support E-mail: support@zyxel.dk • Sales E-mail: sales@zyxel.
Appendix D Customer Support X6004 User’s Guide 323 India • Support E-mail: support@zyxel.in • Sales E-mail: sales@zyxel.in • T elephone: +91-1 1-30888144 to +91 -11-308 88153 • Fax: +91-1 1-30888149, +91 -11-2 6810715 • W eb: http://www .zyxel.
Appendix D Custo mer Support X6004 User’s Guide 324 • Re g u l a r M a i l: ZyXEL Communications Inc., 1 130 N. Miller St., Anaheim, CA 92806- 2001, U.S.A. Norway • Support E-mail: support@zyxel.no • Sales E-mail: sales@zyxel.no • T elephone: +47-22-80-61-80 • Fax: +47-22-80-61-81 • W eb: www .
Appendix D Customer Support X6004 User’s Guide 325 Sweden • Support E-mail: support@zyxel.se • Sales E-mail: sales@zyxel.se • T elephone: +46-31-744-7700 • Fax: +46-31-744-7701 • W eb: www .zyxel.se • Re g u l ar M a il : ZyXEL Communications A/S, Sjö porten 4, 41764 Götebor g, Sweden Thailand • Support E-mail: support@zyxel.
Appendix D Custo mer Support X6004 User’s Guide 326.
Index X6004 User’s Guide 327 Index A accounts types 245 administr ator account change password 245 administr ator accounts 24 5 add 247 edit 248 rank 247 administrator list 246 aggregating multiple .
Index X6004 User’s Guide 328 aged files 239 and MySQL 239 backup results 241 local database 239 management 240 overview 239 report screen 244 types of file s 23 9 viewing results 242 CDR (Call Detai.
Index X6004 User’s Guide 329 file transfer using FTP command example 256 file types 256 filename convention, configuratio n configuration file names 256 find me list 267 , 270 firmware 255 file type.
Index X6004 User’s Guide 330 voicemail 279 IVR (Interactive V oice Response) 275 L LCR 39 add dial condition 188 advanced setup 39 and authority group 54 , 61 and dial cond itions 185 and dialing co.
Index X6004 User’s Guide 331 O office hours 268 and hunt group 150 online services center 259 open software announcements 297 OpenLDAP License 30 6 OpenSSL license 304 outbound call routing 39 outbo.
Index X6004 User’s Guide 332 SIP peer status 223 SIP registration 46 SIP servers 34 SIP telephones example configuration scre en 46 SIP trunk 56 , 163 adding and editin g 167 and auto-attendant 17 0.
Index X6004 User’s Guide 333 white list 269 weight 283 white list 267 , 269 www .dyndns.org 87 X X6004 registration 260 Z Z_Interface 209 ZendEngine 312 ZyS tack 207 advantages 207 call routing 21 1.
Index X6004 User’s Guide 334.
Ein wichtiger Punkt beim Kauf des Geräts ZyXEL Communications X6004 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie ZyXEL Communications X6004 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für ZyXEL Communications X6004 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von ZyXEL Communications X6004 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über ZyXEL Communications X6004 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon ZyXEL Communications X6004 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von ZyXEL Communications X6004 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit ZyXEL Communications X6004. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei ZyXEL Communications X6004 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
