Benutzeranleitung / Produktwartung WorkCentre 7335 des Produzenten Xerox
Zur Seite of 300
System Administrator’s Guide 701P47693 W orkCentre 7328/7335/7345.
Copyright s and T rademarks Microsoft® is a registered tra demar k of Micro s oft Corporation. Windows NT®, Windows® 95, Wind ows® 98, Wind ows® Me, Windows® 2000, and Windows® XP are registered trade mar ks of Microsoft Corporation.
i Table of Contents Network Connectivity .............. ............. ................ ............. ................ ............. ................ ...... .............. ........ 1 Installation Steps ................ ... .... ... ... ... ............
ii To access LPD Settings at the Device ............... .... ... ... ... .... ... ... ... .... ... ... ... ... .... ............. ... ... ... ... .... . ..... 29 Port Status (LPD Enablement) ............... ................ ............. .............
iii Installation Instructions for 10.x (OS X) .. ...... ...... ............. ................. ............ ............. ............. .... ......... 60 Common UNIX Printing System (CUPS) .. ................ ... ............. ................ .......
iv Enter the Fax Repository Details via Internet Se rvices ......... ............ ............. ................ ........ 107 Configure General Settings .. ... ... .... ... ... ... ... .... ............. ............. ............ ............. ......
v Using the Scan to PC (FTP/SMB) Feature............. ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... .... ... . 1 43 Setup and Use of Job Flow Sheets with Mailboxes ... ................ ............. ..........
vi Preparations: ............ ............. ............. ................ ............. ............. ................ ............. ..... .............. . 172 Configure Remote Authentication for K erberos (Windows 2000) ................ ............
vii Create a Group Account..... ................ ............. ... ................. ............. ............ ................. ......... .......... . 216 Create a User Account and Set Usage Limits . ....... ......... ............. ............. ...
viii To access Internet S ervices Settings at the Device ............... ................ ............. ................ .............. 2 38 Internet Services (HTTP) Enab lement ............... ............. ............. ................ ............
ix Print a Configuration Report at t he Device and perform these tasks: .... ................ ................ ........... 282 At the Macintosh workstation ................. ................ ................ ............. ................ ............
x.
1 Network Connectivity Inst allation St ep s Step 1. Connect one en d of a Category 5 twisted pair cable to a live network drop. Co nne ct the opposite end of the cable to the RJ-45 socket at the rear of the Device. Step 2. Set the Device's power switch to ON a nd wait until the Main screen is displayed.
2 Step 4. Referring to the Configuration Report, de termine if the appropriate ports a nd protocols are enabled for your Net work env ironment. To support communicating with the Device's In te rnet Se rvices, a series of internal Web Pages that enable remote configuration of operating setting s , the TCP/ IP protocol stack should be enabled.
3 Configuration Report To print a Configuration Report , with the Device switched ON , perform the follow ing steps: 1. Press the Machine Status button . 2. Press the Print Reports butto n . 3. Press the Copy Reports butto n . 4. Press the Configuration Report button .
4 Ethernet S peed Setting The Device's Ethernet Inte rf ace has speed settings of Auto (10 BASE-T/100 BASE-TX), 100 BASE-TX (Half or Full D uplex), and 10 BASE-T (Half or Full Duplex). By defaul t the Ethernet Port Configuration will be set to Auto .
5 Enable Internet Services (HTTP) Internet Servic es are a se ries of Web (HTML) Pag es located wit hin the Devic e enabling ne twork communication settings to be conveniently configur ed from a web browser running on a remotely loca te d workstation.
6 Internet Services (HTTP) Enablement 1. Press the selection line labeled Port Status . 2. Press the Change Settings button. 3. On the Port Status screen, note which of the tw o buttons is highlighted as the current setting for Internet Services En ablement.
7 Proxy Server Settings To use the Web Service butto n on the machine (if available), which enab les the machine to access HTTP file servers on the Internet, you need to ente r your Proxy Server information as described here. 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld.
8 Parallel Port Configuration To view or change the settings of the Device's para llel port, perform the following steps: Note: You must have purchased the Para llel (1284) Printing kit and installed the supplied hardware before you can configure this po rt.
9 Port S t atus (Paralle l Port Enablement) 1. On the Parallel Port selectio ns menu, press the selection line l abe led Port Status . 2. Press the Change Settings button. 3. On the Parallel Port Status screen , note which of the two buttons is highlighted as th e current setting for Parallel Port En ablement.
10 PJL (Printer Job Language)Setting 1. On the Parallel Port selectio ns menu, press the selection line l abe led PJL . 2. Press the Change Settings button. 3. On the sett ings screen, note whic h of the two bu ttons is highlighted as the current setting for Job Control Language.
11 Bi-Directional Communications 1. Select the down arrow on the screen to see this settin g. 2. On the Parallel Port selectio ns menu, press the selection line l abe led Bi-directional communications .
12 Exiting the Parallel Po rt Selections Menu To exit the Parallel Port Selections Menu, which returns you to the Port Settings menu, press the rectangular Clos e button in the upper righ t corner of the to uch screen. Exiting the Port Settings Menu and ret urning to the Device's Tools tab scree n 1.
13 USB Configuration The file folder on the Properties page of Inter net Serv ices (the device’s intern al web page s) contains a folder, labeled Physical Connections . To access this folde r, ent er the IP ad dr es s of th e device in the Address line of your browser and press Enter .
14 SNMP Configuration SNMP (Simple Network Management Protocol) provid es a method to remotely monitor and diag nose device performance on th e network.
15 Port S t atus (SNMP Enablement) 1. On the SNMP selection menu, press t he select ion line labeled Port Status . 2. Press the Change Settings button. 3. On the Port Status screen, note wh ich of the two buttons is highlight ed as the current setting for SNMP Enablement.
16 Configuring SNMP Community Names with Internet Services 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press Enter . 2. Click the Properties Tab. 3. Click the plus symbol (+) to the left of the Connectivity , then the Protocols file folder.
17 Changing the Administrator Password There are two Administrator Passwords that co ntrol access to the Device's fea ture sett ings. One password is a numeric password (lo gin ID) that co nt rols access through th e Device's Con trol Panel.
18 T o Change the Alphanum eric Password used by Internet Services Note: If Authentication is ena bled, as s tated in the Security – Authentica tion topic in th e Options section of this guide, you .
19 Setting the Auto Clear T imer For security purposes, the Auto Cle ar service will automatically log the System Administrator out of the machine’s To ols tab, after a period of inacti vity de termined b y the Auto Clear timer. To set the Auto Clear Timer to a duration of up to 240 second s , perf orm the followin g step s.
20 Add or Remove All Services Screen Buttons To Add or Remove All Services Screen Buttons: 1. Press t he [Log In / Out] button to ent er System Administra tion Mode. 2. Type the administrato r password (11111 or current password). 3. Touch [Enter] 4. Press the [Machin e Statu s ] bu tt on on the Con tr o l Pa ne l.
21 Smart eSolutions (Meter Assist ant and Supplies Assist ant) Select this featur e in Internet Services to access and set up automatic billing meter reading and automatic machine supplies reporting. Note that this feature may curren tly be available only in the U.
22 14. Place a check mark in the Request Registration box and Server Communication box. Note that you can now schedule Xerox Communic ation Server polling time. Ma ke sure to check the server communication Enabled box. 15. Click Apply and supply the administrator User Name and Password, if pr ompted.
23 Machine Sof tware Upgrades To upgrade, you must first obtain th e upgrade software and then install it. Prepare for the upgrade It is important to obtain the correct upgra de file for your machine . Determine the softw are version you are currently runnin g, as follows: 1.
24 NOS Selection TCP/IP Protocol Configuration To view or change the settings of th e Device's TCP/IP Protocol C onfiguration, perform th e following steps: T o access the TCP/IP Protocol Settings at the Device 1. Press the Log In / Out button on the Control Panel.
25 Ethernet Sett ing (Ethernet Rated Speed) 9. On the Protocol Settin gs menu, press the selection line labeled Ethernet Rated Speed . 10. Press the Change Settings button. 11. On t he settings s creen, n ote which o ne of th e buttons is highlighte d as the current set ting for Et hernet Speed.
26 IPv4 IP Address 1. Used for static IP Addressing (with "STATIC" select ed as your address ing method ), on the Pr otocol Settings menu, press the selection line la bele d I Pv4 Addr ess . Note that the IP Address may be viewed, but not changed, with dynamic addressing enable d.
27 IPv4 IP Filter (IP Address Restrictio n) 1. Use your workstatio n's web browser to access th e Internet Servic es (web p ages) resid ing on the Device to set the IP Address or Addresses to use with this feature BEFORE enabling the feature, either here or with Inte rnet Services.
28 Exiting the Protocol Settin gs Menu and returning to the Device's Tools tab screen 1. To exit the Protocol Settings menu, returnin g to the Tool s tab screen, press the rectangular Close button in the upper right corner of the Pro t ocol Settings menu screen .
29 TCP/IP LPD Enablement To support TCP/IP printing through th e workstation' s LPR port in the case o f Windows XP, the LPD (Line Printer Daemon) MUST be enabled at the d evice . To view or change the Device's LP D setting, perfor m th e following steps: T o access LPD Settings at the Device 1.
30 Port S t atus (LPD Enablement) 1. On the LPD selections menu, press the selection line labeled Port Status . 2. Press the Change Settings button. 3. On the LPD Port Status screen, note which of the tw o buttons is highlighted as the current setting for LPD Enablem ent.
31 TCP/IP Dynamic Addressing 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press Enter . 2. Click the Properties Tab. 3. Click the plus symbol (+) to the left of the Connectivity , then the Protocols file folder.
32 TCP/IP Configurat ion Selection List As displayed on your screen, the following select ions are available for TCP/IP Configuration. IP Mode Select the IP Mode that applies to your network environment. General Host Name. The defa ult entry assures a name that is unique to this device on the network.
33 IP Filtering (IP Address Restriction) 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press Enter . 2. Click the Properties Tab. 3. Click the plus symbol (+) to the left of the Security file folder.
34 Configure Port 9100 (Raw Printing) 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press Enter . 2. Click the Properties tab. 3. Click the plus (+) symbol to the left of the Connectivity , then the Protocols file folder.
35 Microsof t (NetBIOS over IP) Networks Before Y ou S tart 1. Print a Configur at ion Re po rt as stated in the Network Connectivity sectio n of this guide. 2. Referring to the re port, verify that SMB is enabled . To enable SMB at the Device, if required, follow the procedu re below.
36 7. Press Port Settings . 8. When the Port Settings me nu displays, press the SMB selection line. 9. Press the Change Settings button in the lower right corner of the Port Se ttings menu screen. 10. When the SMB selection menu displays, note that yo u have only one setting available on a single , numbered horizontal line.
37 Viewing or Configuring the SMB Host Name or WINS Ser ver with Internet Services 1. Open your Web browse r and enter the TCP/IP addre ss of the Device in the Add ress or Location field. Press Enter . 2. Click the Properties Tab. 3. Click the plus symbol (+) to the left of Connectivity , then the Protocols file folder.
38 Note regarding DNS/WINS NetBIOS Name Resolution To use the Device's NetBIOS name over the TCP/IP Network, the DNS and WINS Servers MUST be configured for NetBIOS name to IP address resolu tion.
39 IPP Configuration The Internet Printing Protocol provides a conven ient way to print over the Int ern et or Intranet using the device's IP address.
40 Port S t atus (IPP Enablement) 1. On the IPP selection menu, press the se lection line labeled Port Status . 2. Press the Change Settings button. 3. On the IPP Port Status screen , note which of the two buttons is high lighted as the current setting for IPP Enablement .
41 Exiting the Port Settings Menu and returning to the T ools t ab screen 1. To exit the Port Settin gs menu, ret urning to the Too ls tab screen , press the rect angular Close button in the upper r ight corner o f the Port Settings menu screen. 2. Wait several seco nds and the Auto Clear service should log you out.
42 EtherT alk (AppleT alk) Configuration The EtherTa lk Protocol enables workst ation to Devic e communic ations over the EtherTal k (AppleTalk) network. T o access EtherT alk Settings at the Device 1. Press the Log In / Out button on the Control Panel.
43 Port S t atus (EtherT alk Enablement) 1. On the EtherTalk selection me nu, press the selection line labeled Port Status . 2. Press the Change Settings button. 3. On the Port Status screen, note which of the tw o buttons is highlighted as the current setting for EtherTalk Enablement.
44 Configuring EtherT alk Setting s with Internet Services 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press Enter . 2. Click the Properties Tab. 3. Click the plus (+) symbol to the left of Connectivity , then the Protocols file folder.
45 AS400 Printing AS400 Raw TCP/IP Printing to Port 9100 (CRTDEVPRT) Purpose This is the procedure to set up printin g to a mult ifunction device fr om an AS/400 using the SNMP drivers. Assumptions This procedure is intend ed for users familiar with the AS/400 s ystem, especially those experienced with printing in an AS/400 environment.
46 8. The default [TRAP Commu nity Name] is SNMP_t rap, which you ca n use with out changin g. The Default TRAP commu nity name is used to specify the de fault community name for all traps generated by this machine. 9. Click your browser Back button to return to the SN MP Configuration page, th en click the [Advanced] button.
47 AS400 Printing using LPR (CRTOUTQ) Creating a remote qu e ue (LPR) on th e AS4 00 At the comm and line, issu e CRTOUTQ and press F4, then F 9 for addit ional para meters.
48 ONLY CHANGE THE PARAMETERS IN BOLD. At this point, a spool file (d ocument) should be able to be sent tot he WorkCentre. Note: If printing PCL, set this parameter to HPI IID , HP5Si (most of the HP driver s will work) and set Workstation customizing object as *no ne.
49 Print Drivers TCP/IP Peer to Peer (LPR or S t andard TCP/IP) Printing Windows 2000 Server Professional & XP Professiona l (& V ist a) Print Driver Installation Before you st art Obtain the Print Driv er for your workstat ion's operating system.
50 Add the Printer to the Windows 2000 or Wind ows XPVista Desktop 1. On the Windows 2000 deskto p, from the Start menu, select Settings , then Printers. On the Windows XP desktop, from Start , select Printers and Faxes . The Vista path is Star tControl PanelPrinter(s).
51 NetBIOS over IP Peer to Peer Printing Before You Start 1. Obtain the Print Dr iver for your workst ation's operating syst em. Driver s are available on one of the CD-ROMs that came with your Device. They are al so typically available for downloading in self- extracting Zip file format from the Internet at w ww.
52 An Alternate Procedure for Setting up NetBIOS over IP Peer to Peer Printing EXPERIENCED SYSTEMS ADMINISTRATORS can use the follo wing procedure: 1. On Windows 2000 a nd XP workstations , from the "Properties selection" of th e "Lo ca l Area Connection" icon, verify that the Internet Protocol (TCP/IP) is installed.
53 NetBIOS over IP Client/Server Printing Before You Start 1. Obtain the Print Dr iver for your workst ation's operating syst em. Driver s are available on one of the CD-ROMs that came with your Device. They are al so typically available for downloading in self- extracting Zip file format from the Internet at w ww.
54 Windows 2000 & XP Profes sional W orkstation Prin t Driver Installation Verify that the Correct Pr oto cols and Services are installed in the workstation 1. Verify that the Internet protocol (TCP/IP) is installed in the Workst ation. On the Windows 2000 Desktop , right mouse click the My Network Places icon an d select Pro perties .
55 Add the Printer to the Windows 200 0 or Windows XP Desktop 1. On the Windows 2000 deskto p, from the Start menu, select Settings , then Printers. On the Windows XP desktop, from Start , select Printers and Faxes . 2. On Windows 2000, double-click Add Printer .
56 IPP Printing (Windows 2000XPV ist a) Note: Supported by all Windows 2000, XP, and Vista wo rkstations, IPP (the Inte rn et Printing Protocol) enables the convenience o f printing over the Internet or Intran et through the creation of an IPP network po rt.
57 Verify that TCP/IP is in stalled in the workstation On the Windows 2000 Desktop , right mo use click the My Network Places icon and select Properties . Right mouse click on the Local Area Connection icon and select Properties . On the Windows XP desktop , click Start , Control Panel , and double click Network Connections .
58 Configure the Print Driver 1. On the Windows 2000 deskto p, from the Start menu, select Settings , then Printers. On the Windows XP desktop, from Start , select Printers and Faxes . The Vista path is Star tControl PanelPrinter(s). 2. Right click on the Prin ter's icon and s elect Properties.
59 EtherT alk (AppleT alk) Peer to Peer Printing Before Y ou S tart 1. Obtain the Adobe PostScript Prin t Driver f or your Macin tosh (OS 9.x) workstation. Drivers are available on one of the CD-ROMs that came with your Device. They are also typically availa ble for downloading in self-extract ing file format from the Intern et at www.
60 Installation Instruct ions for 10.x (OS X) 1. Double click to open the folder con ta ining the drivers for ver sion 10.x. 2. Double click to open the [machine mo del.dm g]. 3. Double click to open the [machine mo del.pkg ] file. 4. When the Welco me screen displays, click Continue .
61 Common UNIX Printing System (CUPS) Overview The Common Unix Printing System ( CUPS) wa s create d by Easy Software Pr od ucts in 199 8 as a modern replacement for the Berke l ey Line Printer Daemon (LPD) and AT&T Line Prin ter (LP) system designed in the 1970's for pr inting text to line printers.
62 Installi ng CUPS on the UNIX workstation The instructions for installing a nd building CUPS are contained in the CUPS Software Administrators Manual, written and cop y righted by Easy Softwar e Products and available for downloading at www.cups.org/documenta tion.
63 Adding the Xerox printer 1. Use the PS comma nd to make su re th at the CUPS da emon is running. The daemon can be r esta rted from Linux using the init.d script that w as created wh en the CUPS RPM was installed. The command is > /etc/init.d/cups restart.
64 Options Enabling Options with Sof tware Keys Options such as Scanning (E-Mail, Mailbox, Network, Twain), Security (Disk Overwrite, Secure Watermark), Internet Fax (iFAX), Server Fax , and Job Based Accounting , require purchase and subsequent enabling with a supplie d 12 character key before they will w ork.
65 Hidden Features Specialized features are enabl ed by typing special code s at the device. These are not major options like scanning or faxing. They are mino r changes, such as changing the durations of built-in timers, that allow users to custom ize th e de vice to the ir own ne e ds.
66 Xerox Extensible Interface Program (XEIP) Xerox Extensib le Interfac e Platform enables indep endent softw are vend ors and pa rtners to d evelop customized programs to access directly from the Xe rox d evice .
67 e. Click [Apply]. f. If changes were made to the SSL settings you may need to: • Reboot the system. • Close and reopen the client browser. 5. To enable the port s: a. Click the [Properties] tab. b. Click the [Connectivity] fold er, then Port Settings.
68 Scan to Home The Scan to Hom e option is su pported thr ough the Netw ork Scannin g service. Esse ntially, it is a template file (.xst) stored locally on the device, bu t in a diffe rent directory than the network scann ing templates or mailbox folders.
69 Configure Scan to Home Note: Scan to Home does not wo rk without Remote Account mode. 1. At the device, press the [Log In / Out] button to enter System Administration Mode. 2. On the keyp ad enter [11111] or the curren t passwor d. Touc h [Enter] when finished .
70 Scanning to the Device’ s Hard Drive (Mailboxes) Before Y ou S tart It is assumed that you purchase d t he Scanning op tion to e nab le Scanning to the Har d Drive with your Device. If you did not, contact your Xero x Representative to purcha se this option.
71 Setting Up Mailboxes at the Device Note: Scanning to the Device's hard dr ive requires the set up of individu al Mailboxes to receive scanned files. Up to 200 Mailboxes can be set up to support this type of scanning. To set up Mailboxes, perform the following steps: 1.
72 14. Press the rectangular Change Se ttings button. 15. Use the touch screen keyboard to enter in a name for yo ur Mailbox. 16. When finish e d en te rin g in a na m e, press t he Save button in the upper right corner of the screen. (To exit the screen, without saving changes, press the Cancel butto n .
73 Setting Up Mailboxes with Internet Services Note: Scanning to the Device's hard dr ive requires the set up of individu al Mailboxes to receive scanned files. Up to 200 Mailboxes can be set up to support this type of scanning. To set up Mailboxes, perform the following steps: 1.
74 Scanning to Mailboxes Note: Scanning to the Device's hard dr ive requires the set up of individu al Mailboxes to receive scanned files. Up to 200 Mailboxes can be set up to support this type of sca nning.
75 Retrieving Images from Mailboxes 1. Images are retrieved from Mailboxes using Internet Services. To access Inte rnet Serv ices from you r workstation, with your Internet Browse r program running, enter the Device's IP Address (as seen on the Configuratio n Re po rt ) into the Addres s or Location field of the br ow ser.
76 Inst alling and Using the Network Scanner Utility To retrieve scanned docu ments directly from the Devi ce' s ma ilbox( e s) into an image-editing application such as Adobe® Photoshop®, you nee d to install the Netw ork Scanner Utility (sca n driver) on your workstation.
77 Importing Scanned Data fr om the Mailbox to an Im age-Editing Appl ication 1. Start a TWAIN-compatible applic ation program, such as Photosho p. 2. From the File menu, sele ct the comm and for se lecting the s can sourc e (Import/ Twain Source , in Photoshop).
78 Importing Scanned Data from t he Mailbox using Mailbox V iewer 1. On your Windows desktop, select StartProgramsFujiXeroxNetwork Scanner UtilityMailbox Viewer. 2. Select the scanner for co nnection fr om the displayed list, then click Select Scanner .
79 Scan to E-mail E-mail Overview It is assumed that you purchased the Scanning option to enable Scanning to the E-ma il with your Device. If you did not, contact your Xero x Representative to purcha se this option. The machine is capable of exchanging E-mails.
80 Preparations The following items are required in order to use the E-m ail feature. Item Description E-mail via SMTP E-mail via POP3 iFAX via SMTP IFAX via POP 3 IFAX Direct (1) via SMTP E-mail Printing Mail Notice Job Completion TCP/IP address The TCP/IP address for the machine.
81 O Required setting. s O ptional setting. – Not required to set. x Not su pp or te d. (1) When you use iFAX Direct, select System Setti ngs, Fax Settings, iFAX Operation Control, and then select Direct (P2P) under IFAX Communication Pathwa y. Registering an E-mail acc ount A mail account for the machine needs to be register ed to a mail server.
82 Installation Procedure Installation Overview This section describ es the co nf igu ra tio n pr oc e dure to use the E-mail feature on the machine. The following two steps are necessary to use the E-mail feature. • Enabling the E-mail ports an d setting TCP/IP Set the machine to be able to use TCP/IP.
83 Enabling the E-mail Port s and Setting TCP/IP First enable the E-ma il ports, then set the IP address. Note: The configuration can also be perfo rmed using Ce ntreWare In ternet Serv ices. Note: For information on how to use CentreWare In ternet Services, refer to the Internet Services section of this guide.
84 3. Set an IP address. If an IP address is already set , this step is not necessary. Also, in an environment with DHCP or BOOTP, configure the wa y to obtain an IP address. If the address cannot be obtained automatically or static configuration is preferred, configure an IP addr ess, a subnet mask, and a gateway address as stated below.
85 Configuring the E-mail Environment Note: This configuration can also be performed using CentreWare Internet Services. For informat ion on how to use Ce ntreWare In ternet Serv ices, refer to the Internet Services section of this guide. 1. Display the System Admi nistrator Men u screen.
86 If [POP3] has been sele cted for the [Mail Receiving Protocol] Specify a POP user name to an account na me (the left side of the @ mark), and a POP3 receiving mail server to an address (the righ t side of th e @ mark). A user can decide an alias such as mymail@example.
87 [POP3 Server Port Numb er] Enter a value in the range from 1 to 65535. The default is 110. Note: Do n ot use th e numbers of any o ther ports. [POP3 Server Check Interva l] Set the interval for checking the e-mail on the POP3 server. [POP3 Server Login Name] Enter the name to log in to the POP3 server and press Sa ve .
88 [SMTP Server Port Number] Enter a value in the range from 1 to 65535. The default is 25. Note: This configuration is not necessar y if [SMTP] has been selected fo r the [Mail Receiving Protocol] and has already been configured. [E-mail Send Aut he nti cation] Select one from [Off], [P OP befo re SMTP], or [ SMTP AUTH].
89 5. Setting S/MIME (Security), if desired. a. From the Connectivity & Network Setup list, select Security Settings . If the selection is not visible, use the scrollin g arrow to display it. b. Select S/MIME Settings and set the follow ing items.
90 6. Select Close repeatedly until the Tools tab screen is displ ayed. 7. Wait se veral seco nds for the Au to Clear service to log you out. 8. After the machine is restarted, pr int a Configuration Report to confirm that each item is configured.
91 Internet Fax (iF AX) iF AX Overview When the iFAX feature is enable d , the machine can tra n smit scanned data as an e-mail attachment using either corporate ne tworks or the Intern et, unlike conventiona l fax machines which utilize public phone lines.
92 Installation Procedure Installation Overview The configuration proced ure to use the iFAX feature on the machine is compr is ed of the following steps. 1. Enable the ports which are used for the iFAX feat ure, and set an IP address of the machine. 2.
93 Enabling the E-mail Port s and Setting TCP/IP First enable the ports for th e e-mail feature, th en set the IP address. Th e procedure for se tting the machine is as follows. First enable the E-ma il port, then set the IP address. Note: The configuration can also be perfo rmed using Ce ntreWare In ternet Serv ices.
94 3. Set the IP address. If an IP address is already set , this step is not necessary. Also, in an environment with DHCP or BOOTP, configure the wa y to obtain an IP address. If the address cannot be obtained automatically or static configuration is preferred, configure an IP addr ess, a subnet mask, and a gateway address as stated below.
95 Configuring the E-mail Environment Note: This configuration can also be performed using CentreWare Internet Services. For informat ion on how to use Ce ntreWare In ternet Serv ices, refer to the Internet Services section of this guide. 1. Display the System Admi nistrator Men u screen.
96 If [POP3] has been sele cted for the [Mail Receiving Protocol] Specify a POP user name to an account na me (the left side of the @ mark), and a POP3 receiving mail server to an address (the righ t side of th e @ mark). A user can decide an alias such as mymail@example.
97 [POP3 Server Port Numb er] Enter a value in the range from 1 to 65535. The default is 110. Note: Do n ot use th e numbers of any o ther ports. [Polling Interval] Set the interval for checking the e-mail on the POP3 server. [Login Name] Enter the name to log in to the POP3 server and press Sa ve .
98 4. Set the protocol for sending E-mail. a. From the Connectivity & Network Setup list, select Outgoing/Incoming , th en select SMTP Server Settings, and then set the following items for the SMTP server. [SMTP Server Name/Address] Enter the SMTP Server Name/IP Addr ess and press Save .
99 5. Setting S/MIME (Security), if desired. a. From the Connectivity & Network Setup list, select Security Settings . If the selection is not visible, use the scrollin g arrow to display it. b. Select S/MIME Settings and set the follow ing items: Device Certificate - S/MIME Link a certif icate to the machine.
100 6. Select Close repeatedly until the Tools tab screen is displ ayed. 7. Wait se veral seco nds for the Au to Clear service to log you out. 8. After the machine is restarted, pr int a Configuration Report to confirm that each item is configured.
101 T esting iF AX Send from the Device to another iFAX-ca pable Machine Test the iFAX transmission fr om the machine. 1. Press the All Services button , t hen touc h the Internet Fax button to display the Internet Fax screen. 2. Select New Recipient, then the To butt on, in the Recipient’s drop-down list.
102 Server Fax Server Fax Overview The Server Fax feature en ables you to fax document s without havin g a telephone line directly connected to your multifunction device. This is achieved by sending the document s to a separate, networked fax server with its own links to the telephone system.
103 Installation Checklist Please ensure that the following items are availab le or have been performed. 1. Ensure the ma chine is fully functionin g on the netw ork prior to installation. 2. Enable the purchased Scanning op tion. For in structions, r efer to the En abling Optio ns with Sof tware Keys topic, in the Options sect ion of this guide.
104 5. Ensure that the T CP/IP and HTT P protocols are confi gured on the device and a r e fully functional. This is required to access the m u ltifunction device's Cent reWare Internet Services web pages, wh ich ca n be used to configure Server Fax settings from a network-con nected workstation.
105 Configure a Fax Filing Location (Repository) Faxing from the multifunction d evice to a fax server is ver y similar to the other meth ods of faxing availab le to users on the multifunction device.
106 Configure a Fax Filing Repository usin g FTP Installation Checklist 1. Ensure that a File Transfer Protocol ( FTP) service is runn ing on the fax server wher e images sca nned by the machine will be stored. Write down the IP addre ss or Host Name.
107 Enter the Fax Reposit ory Details via Internet Services 5. At your workstation, open your Web browser and enter the IP address of the mach ine in the Address or Location field. Press Enter . 6. Click the Properties tab. 7. Click the Services folder.
108 Configure General Settings 18. Click the De faults link. 19. To pr int a Scan File Transfer Report, sele ct Auto Print On, Auto Print Off, or P rint when delivery fails, from the drop-down menu. Note that the Transfer Report on ly shows whether data was sent to the fax server.
109 Configure a Fax Filin g Repository using SMB Installation Checklist 1. Following the fax ser ver software m anufacturer's ins t ructions, create a shared folder on the fax server to be used as a scan filing loca tion (repos itory) for sc anned documents.
110 Enter the Fax Reposit ory Details via Internet Services 4. At your workstation, open your Web browser and enter the IP address of the mach ine in the Address or Location field. Press Enter . 5. Click the Properties tab. 6. Click the Services folder.
111 Configure General Settings 17. Click the De faults link. 18. To pr int a Scan File Transfer Report, sele ct Auto Print On, Auto Print Off, or P rint when delivery fails, from the drop-down menu. Note that the Transfer Report on ly shows whether data was sent to the fax server.
112 Configure a Fax Filing Repository usin g SMTP Installation Checklist 1. Ensure that the TCP/IP protocol is configured on the device and is fu lly func tional. To configure TCP/ IP, refer to the TCP/IP Conf ig uration topic in the NOS Sele ction section of this guide .
113 Enter the Fax Reposit ory Details via Internet Services 1. At your workstation, open your Web browser and enter the IP address of the mach ine in the Address or Location field. Press Enter . 2. Click the Properties tab. 3. Click the Services folder.
114 Configure General Settings 10. Click the De faults link. 11. To pr int a Scan File Transfer Report, sele ct Auto Print On, Auto Print Off, or P rint when delivery fails, from the drop-down menu. Note that the Transfer Report on ly shows whether data was sent to the fax server.
115 Features that can be set in support of Server Fax Address Book Setu p Use of this feature enables Fax users to select recipi ents by 3 digi t nu mbers. Note that a maximum of 50 characters can be d esignated for each destination a nd that only fax destinations can be used.
116 Fax Mode Settings (Scre en Defaults and Fax Default s such as Delayed Start) These settings include Screen De faults and Fax Defaults. Screen Defaults sets the screen displayed a t the d evice's Control Pa nel when the Fax bu tton is pressed .
117 Fax Fax Overview FP The optional Fax feature works mu ch the same as a stand ard facsimile machine. Extra features , covered in this section, such as the Addres s Book, Group Dial, Comments, and the use of Mailboxes, are meant to provide addit ional capabilities in support of the Fax featur e.
118 Local T erminal Information Settings 1. Press the Log In / Out button to enter System Administration Mod e. 2. On the keypad ente r [11 1 11 ] or curr en t pa ssw or d. Touch Enter when finished. 3. Press the Machine Status button on the Cont rol Panel.
119 Address Book Setup Use of this feature enables Fax users to se lect recipients by 3 digit numb ers, which ca n be used to supp ort speed dialing. 1. Press the Log In / Out button to enter System Administration Mod e. 2. On the keypad ente r [11 1 11 ] or the cu rr en t pa ssw ord.
120 11. Select the items you would like to enter info rma tion for and touch Change Settings . a. Fax Numbe r, up to 12 8 charac ters, the n touch Save . b. Name, up to 18 c haracters, then touch Save . c. Index, only 1 digit (used for a quick find), then touch Save .
121 Group Send Setup This setting supports Group Send (broa d cast) Fax transmissions to up to 20 addre ss numbers in a pre- designated group. Refer to the Group Send topic in th e Device’s User Guide for full information. To set up a Group, perform the following steps.
122 Comments This feature can be used to add comments to a Cover Note (Cover Page). 1. Press the Log In / Out button to enter System Administration Mod e. 2. On the keypad ente r [11 1 11 ] or the cu rr en t pa ssw ord. Touch Enter w hen finished. 3. Touch the Machine Status butto n on the Control Panel.
123 Create a Mailbox The machine has 200 mailboxes available . A mailbox must be created befo re you can use Remote Mailbox or route re ceived documents into mailboxes (using the File Destination / Output Destination settings). Mailbox Fax Receiv e or Private Polling documents are stored in the Mailbox .
124 8. Touch Crea te/Delete . a. Check Passcode – Select On or Off, then touch Save . Note that it is recommended th at you select On, then provide a pa ssw ord, to secure access to your Mai l box. b. Mailbox Name – Enter a na me, then touch Save .
125 File Destination / Output Destination Received Fax documents will be rout ed to the output tr ay or Mailbox specified by these settings. 1. Press the Log In / Out button to enter System Administration Mod e. 2. On the keypad ente r [11 1 11 ] or curr en t pa ssw or d.
126 Fax Settings (including Fax Default s and Fax Control) Common Settings: Audio Tones and Re port s. 1. Press the Log In / Out button to enter System Administration Mod e. 2. On the keypad ente r [11 1 11 ] or curr en t pa ssw or d. Touch Enter when finished.
127 8. Touch Repor ts . Select each item of interest, then touch Change Settings to modify the desired setting. Touch Save to save any new settings. a. Job History Report - Automa tically pr int every 50 print operations. Default is 0=0ff. b. Activity Report - Autom a tica lly print every 100 transactions.
128 Fax Mode Settings (including Fa x Defaults and Fax Control) These settings include: Screen Defaults, Fax Defaults, Fax Control, File Destinat ion / Output Destination, Reduce/Enlarge Presets, Original Size De faults, an d Local Terminal Information.
129 8. Touch Close un til the Fax Mode Settings selections are a gain displayed. 9. Touch Fa x Control . 10. Select the Line to enter or change, then touch Change Settings . Touch Save to save any new settings. • Re-enter Recipients • Re-enter Bro adcast Recipients • Re-enter Speed Dial Recipien ts • Transmission Header Text – Polling.
130 • Fax Receivin g Mode. L eave this set ting at Auto Receive for unattende d operation . • Border Limit. • Auto Reduce on Receipt. • Tray for Printing Incoming Faxes. • 2 Pages up on Receipt. • 2 Sided Print. • Edge Erase – Top & Bott om Edges.
131 To Configure Fax to Mailbox 1. Log in at the devi ce. 2. On the Tools tab, touc h System S ettings. 3. In the Group column, touch Fax Service Settings. 4. Touch System Settings. Under Gr oup, select Fax Service Settings. a. Under Features, touch Fax Control.
132 LAN Fax (PCL Drivers) You can facsimile documents dire ctly from your PC in the same way you would print a document. This is known as the LAN Fax .
133 LAN Fax (PostScript Drivers) You can facsimile documents dire ctly from your PC in the same way you would print a document. This is known as the LAN Fax .
134 Adding a Recipient to a Fax Phonebook 1. From the File menu of you r prog r am , sele ct Print to display the Print dialog. 2. Check that the corr ect (PS) printer is selected, and then click Properties to display the Properties dialog. 3. On the Paper/Output tab, select Fax from the Job Type drop-down menu.
135 Sending the Fax 1. When the Print di alog is displayed, click OK . 2. On the Fax Recipient dialog , to send to th e previously- entered, n ew recipie nt, click Look Up Phonebook . 3. Double click the name of the new individual previously enter ed (in st ep 6 above) and click OK .
136 Scan to PC (FTP/SMB) Overview This feature is desig ned to convert scanned data to TIFF, JPEG, or PDF format, and then use the FTP or SMB protocol to send the data to a computer (server or work station) on the network. Notes: It is assumed that you purchased the Scanning op t ion to enab le Scanning to FTP/SMB wit h your Device.
137 Installation Procedure This section describe s the configuration procedure to use the Scan to PC (FTP/SMB) feature on the machine. The following two steps are necessary to use the Scan to PC (FTP/SMB) feature.
138 Enabling Ports and Setting TCP/IP To use Scan to PC (F TP/SMB) yo u need to enabl e the applicable Ports (SMB or FTP client) on the Device, and make sure that an IP address ha s been set on the machine. Note: The configuration can also be perfo rmed using Ce ntreWare In ternet Serv ices.
139 3. When using the FTP pr otocol, ena ble the FTP client port. a. From the Tools tab screen, select Connectivity & Netwo rk Setup , then Port Settings . b. From the Port Settings screen, select FTP Client and then select Change Settings . c. Select Port Status and then select Change Settings .
140 5. Select Close until the Tools tab screen is displayed. 6. Wait se veral seco nds for the Au to Clear service to log you out. 7. If you changed any settings, the De vice will automatically reboot to register and enable your new settings.
141 Receiving Computer Configuration The following describes the configuration pr ocedure fo r the receiving computer (s erver or workstation) . Using with FTP 1. Ensure that File Transf er Protocol (FTP) ser vices is runn ing on the s erver or wo rkstation wh ere images scanned by the machine will be stored.
142 Adding the Receiving Computer ’ s Address to the Address Book To direct your scan ned documents to the appropri ate receiving computer (s er ver or workstation) you will need to add the Receiving Computer’s Address to the machine ’ s Address Book as follows.
143 Using the Scan to PC (FTP/SMB) Feature After the appropriate Por ts have been e nabled , TCP/ IP has bee n configured, an d the receiving compu ters address added to the Address Book, the Scan to PC (FTP/SMB) feature can be used as follows. 1. Select Scan to PC from the All Services screen.
144 Setup and Use of Job Flow Sheet s with Mailboxes Overview Job flow is a feature for execu ting a series of regist ered actio ns. The target of a job flow is documents stored in a Mailbox.
145 Enabling Ports and Setting TCP/IP In order to use the job flow service, you must enabl e the SOAP port, the SNMP port, the Intern et Service (HTTP) por t, and set I P address es. The proc edure for setting the machine is as follows. Note: The configuration can also be perfo rmed using Ce ntreWare In ternet Serv ices.
146 3. Enable the SNMP port. a. Select SNMP and then select Change Settings . b. Select Port Status and then select Change Settings . c. Select Enabled then select Save . d. Select Close until the Port Settings screen is displayed. e. Enable the Internet Service (HTTP) port using the same process as stated above.
147 Configuring the SNMP Port Configure t he transport protocol for the SNMP port usin g CentreWar e Internet Services. 1. Start a web browser on a networ k connected workstation . 2. Enter the mach ine’s IP address in the address box of the browser an d press Enter .
148 Creating Job Flow Sheets Before you can link a job flow sheet to a mailbox, you need to create at least one job flow sheet. To create a job flow sh eet, per form the fo llowing step s. 1. Press the Log In / Out button to enter System Administration Mode.
149 Creating a Mailbox and linking to a Job Flow Sheet (for automatic processing) Before you ca n link a job flow sh eet to a mailbox, you need to cr ea te at least one mailbox for your use. In the proces s of creati ng the mailbo x, you can lin k to your n ewly created Job Flow Sheet.
150 14. Press the rectangular Change Se ttings button. 15. Use the touch screen keyboard to enter in a name for yo ur Mailbox. 16. When finish e d en te rin g in a na m e, press t he Save button in the upper right corner of the screen. (To exit the screen, without saving changes, press the Cancel butto n .
151 Manually linking a Job Flow Sheet to document s in a Mailbox 1. Touch Send from Mailbox on the All Services scr een. 2. Select a Mailbox , enter the passw ord, then tou ch Confirm . 3. On the Document List screen, select a docu ment. 4. Touch Jo b Flow Settings .
152 Scan to PC Desktop Overview Sc an to P C D es kt op i s n ow a c o re element of the Xerox FreeFlo w Digital Workflow collection for the o ffice. What was once called Scan to PC De sktop Deluxe is now kno wn as Scan to PC De sktop Professional.
153 Preparations Perform the procedure s for setting up this device to Scan to SMB, as stated in the Scan to PC (FTP/SMB) section of this guide. Software Inst allation Procedure To install Scan to PC Desktop components on networ ked workstations, refer to the Scan to PC Deskto p Network Installation Guide, Versio n 7.
154 Network Scanning (using templates) Overview Network Scanning is an optional feature for this mult ifunction device, available for purchase from your Xerox Sales Representative. Network Scann ing allows a user to scan an origin al docu ment and convert it to an electronic file.
155 Additional Notes Network Scanning User Auth entication Authentication can be enabled to prevent unauthori zed a ccess to the Network Scanning feature. If Authentication is enabled, users will be prompted to enter a 4 to 12 digit pass code before they can access the Network Scanning feature.
156 Installation Checklist Please ensure that the following items are availab le or have been performed. 1. Ensure the ma chine is fully functionin g on the netw ork prior to installation. 2. Enable the purchased Scanning op tion. For in structions, r efer to the Enabling Options with Software Keys topic, in the Options section of this guide.
157 Configure a Scan Filing Location Scanning with the machine is accomp lished through user selectio n of templates on the device tha t route scanned jobs to network servers. After sto rage on th e server, the files can be retrieved at any properly configured networked wor kstation.
158 Configure a Scan Filing Repository using FTP Installation Checklist 1. Ensure that a File Tran sfer Protoc ol (FTP) s ervice is ru nning on t he server o r workstat ion where images scanned by the machine will be stored. Write down the IP address or host name.
159 Configure General Settings 19. Click the General hot link. 20. To pr int a Conf irmation She et after eve ry scan jo b, select On from the Co nfirmation Sheet drop-down menu. 21. Check the User Name and Domain Name boxes if you want these items to appear on the Job Log.
160 Configure a Scan Filing Repository using SMB Installation Checklist 1. Create a shared folder to be us ed as a scan filing loc ation (repos itory) for scanne d documents.
161 Configure General Settings 19. Click the General hot link. 20. To pr int a Conf irmation She et after eve ry scan jo b, select On from the Co nfirmation Sheet drop-down menu. 21. Check the User Name and Domain Name boxes if you want these items to appear on the Job Log.
162 Configure Scan to HTTP The device can be configured to scan to either a n HTTP or an HTTPS destination. To set up a remote template pool repository, see the next procedure. To configure the Scan Reposit ory Details using CentreWare Inte rnet Services: 1.
163 Setting up a Remote Template Pool Repository (opt ional) 1. At your workstation, open your Web browser and enter the IP address of the mach ine in the Address or Location field. Press Enter . 2. Click the Properties tab. 3. Click the Services folder, then the Networ k Scanni ng file folder.
164 Configuring the Default T emplate with Internet Services You need to create at least one te mplate for users to se lect to scan their docume nts to the pre-configured repository.
165 enabling the text of th e do cu m en t to be s earched on, copied, and pasted, as desired. To set the device to creat e searchable PDF files: a. On the Default Temp late page, in the Network Scanning Image Settings area , click Edit . b. In the Searchable PDF Defaults area, click Sear chable .
166 Setting up a Remote T emplate Pool Repository (optional) 1. At your workstation, open your Web browser and enter the IP address of the mach ine in the Address or Location field. Press Enter . 2. Click the Properties tab. 3. Click the Services folder, then the Networ k Scanni ng file folder.
167 T esting Network Scanning (using templates) 1. Go to the machine and pre ss the All Services button . 2. Press the Network Scanning button. 3. See if the template you created is displaye d on screen. 4. If it is, press it. If it is not, return to the begi nning of this section and repeat the required procedure s.
168 W eb Service (if available) The Web Service button on the machine, if available, enables users to view Internet or Intranet web servers on th e machine’s User Inte rface, an d to send scanned files to web servers through job flow sheets, if the server login an d passw ord are valid as en te re d on the job flow sheet.
169 Security – Authentication Overview Users Controlled by Authenticat ion Authenticated Users These are users who are registered with the machine. When using a restricted service , authenticated users are p rompted to type th eir user IDs on the authentication screen .
170 Services Managed by Us er ID Authentication The services that can be managed by user ID authentication vary depend ing on the selected Authentication mode.
171 Effect s of Authentication on Job Flow Sheets and Mailboxes When Login to Local Accounts is enabled, even if au th entication is not enabled for the copy, fax, scan, or print services, authentication will be required for mailbox and job flow sheet operations.
172 Configuring Remote Authentication When Login to Remote Accounts is enabled, users of the device will be asked to provide a user name and password to be validated by the designated authen tica tion s erver. If this validation is successful, the machine and any restrict ed services will be available for individual use.
173 Configure Remote Authenticat ion for Kerberos (Windows 2000) At your Workstation: 1. With the Authentication Configur ation web page st ill running, click Configure next to the server you wish to use for Authentication. If not still running, perform steps 2 and 3 below.
174 Configure Remote Authenticat ion for Kerberos (Solaris) At Your Workstation: 1. With the Authentication Configur ation web page st ill running, click Configure next to the server you wish to use for Authentication. If not still running, perform steps 2 and 3 below.
175 Configure Remote Authentication for SMB At Your Workstation: 1. With the Authentication Configur ation web page st ill running, click Configure next to the server you wish to use for Authentication. If not still running, perform steps 2 and 3 below.
176 Configure Remote Authentication for LDAP Refer to your LDAP server documentation fo r the full ra nge of information that can be entered into this LDAP dialog to fully support both E-mail a pplicati ons and authentication using your LDAP server. The path to the LDAP dialog is as follows: At Your Workstation: 1.
177 12. Enter your require d numb er for Maximum Number of Sear ch Results . This is the maximum number of addresses that will appear which match the s earch criteria selected by the user. 13. Enter the required time to wait for Search Time-Out . Alternatively, you may select Wait LDAP Server Limit.
178 Configuring Network Authentication (by a Remote Accounting server) Network authentication uses the us er information managed on a remote Accountin g server to manage authenticat ion (access) to available machine se rvices.
179 Configure communications b etween th e Accounting server and the dev ice Refer to the remote Accounting server manufactu r er's documentat ion for the specific procedures to follow to configure communications betwee n t he server and the multifunction device.
180 Enable the Accounting option in worksta tion print drivers Use the Windows Add Printer dia logs to ad d the mu ltifu n ctio n device's print drive r to individual, networked workstations. For instructions, if needed, refe r to the Print Drivers section of this guide.
181 Configuring Xerox Secure Access (Authentication) Xerox Secure Access enables cust ome rs to levera ge Xero x Par tn er Solut ion s to pr ov ide use r authentication with an optional card reader. Users can access the features availab le at the device once they have been authenticated.
182 Configuring Xerox Secure Access to wor k with Remote Authentication At Your Workstation: 1. Open your Web b rowser and enter the TCP/IP address of the machine in the Address or Location field, then select [Enter]. 2. Click the [Properties] tab. 3.
183 Configure Remote Authenticat ion for Kerberos (Windows 2000) At your Workstation: 1. With the Authentication Configur ation web page st ill running, click Configure next to the server you wish to use for Authentication. If not still running, perform steps 2 and 3 below.
184 Configure Remote Authenticat ion for Kerberos (Solaris) At Your Workstation: 1. With the Authentication Configur ation web page st ill running, click Configure next to the server you wish to use for Authentication. If not still running, perform steps 2 and 3 below.
185 Configure Remote Authentication for SMB At Your Workstation: 1. With the Authentication Configur ation web page st ill running, click Configure next to the server you wish to use for Authentication. If not still running, perform steps 2 and 3 below.
186 Configure Remote Authentication for LDAP Refer to your LDAP server documentation fo r the full ra nge of information that can be entered into this LDAP dialog to fully support both E-mail a pplicati ons and authentication using your LDAP server. The path to the LDAP dialog is as follows: At Your Workstation: 1.
187 12. Fill in the Search Root Entry D N (for exa mple, ou= users, dc =xerox, dc=com), and select All Levels below Root Entry for Scope of Se arch. 13. In the Referral and Referral Ho p Limit boxes, dec ide wh ethe r or not to perform referrals and specify the hop limit.
188 Enable Specific Xerox Secure Access Settings 1. Open your We b browse r and enter t he TCP/IP address of the machine in the Addr ess bar. Pr ess Enter . 2. Select the Properties tab. 3. Select the Security folder. 4. In the Security folder, select the Remote Authentica tion Servers folder.
189 Add the Secure Access to th e Server 1. On the Windows 2000 deskto p, from the Start menu, select Settings , then Printers. On the Windows XP desktop, from Start , select Printers and Faxes . The Vista path is Star tControl PanelPrinter(s). 2. On Windows 2000 or XP, click Add a Print er .
190 Configure Color Copy Acces s for LDAP Group Refer to your LDAP server documentation fo r the full ra nge of information that can be entered into th is LDAP dialog to fully suppor t both e-ma il applicat ions and authentication using your LDAP server.
191 LDAP Authentication To set LDAP authentication: 9. Click the Properties tab, click the Connectivit y folder, click the Protocols folder, then click the LDAP folder. 10. In the LDAP folder, click the LDAP Authentication link. 11. On the LDAP Auth entication page, in the LDAP Aut henticati on box: a.
192 Authentication System To set Authentication System: 24. Click the Properties tab, click the Security folder, then click the Remote Authen tication Servers folder. 25. In the the Remote Authentication Serv ers folder, click the Authentication Sy stem link.
193 802.1X Authentication The multifunction device suppor ts 802.1X authentication based on the Extensible Application Protoco l (EAP). 802.1X can be ena bled for devices connected th rough both wired and wireless Eth ernet networks. As described here, the 802.
194 Security – Encryption Encryption Service Overview Note: You may have to purchase the Security Kit option to enable enc ryption with your Device. If you cannot generate a self-signed certificate,.
195 E-mail Encryption /Digital Signature S/MIME certificates, imported fr om a Certificate Authority (in PKCS7 format) , can be used on the machine’s HTTP server for E-mail Encryption.
196 Configuration of HTTPS (SSL /TLS) Communication Encryption Installation Overview Configuration on the Machine Two methods are available dep endi ng on the type of certificate. - Create a self-signed cer tificate on the machine with In ternet Services, and enab le HTTPS.
197 Configuring certificat es with CentreWare Internet Services Two methods are available to config ur e certificates with CentreWare In ternet Services: creating a self- signed certificate (for SSL server), and impo rting a signed certificate from a Certificate Authority.
198 Configuration on a Computer The following describes the configuratio n fo r a computer. When encrypting communicatio n between a web brow ser and the machine, enter an add ress beginning with "https" instead of "http" into the address column in the web browser.
199 Configuration of E-mail Encr yption/Digital Signature Installation Overview Configuration on the Machine Import an S/M IME certific ate from a Certificate Au thority (in PKC S7 format), then config ure the cer tificate on the machine using Ce ntre Ware Internet Services.
200 Configuring S/MIME certificates wi th CentreWare In ternet Services To configure S/MIME cert ificates with CentreWare Internet Services, first enab le HT TP communications (as stated under Configuration of HT TP Communication Encry ption in this section).
201 8. Refresh the web browser . 9. Click [+] on the left of Security to display the items in the folder. 10. Configure the certificate. a. Click Trusted Certificates Mana gement . b. Select [Local D evice] for Category , [S/MIME] for Certificate Purpose , and then click the Display the List button.
202 15. Apply the settings. a. Click Apply . b. The right frame on the web browser will change to the machine reboot display. c. Click Reboot Machine . The machine will be unavailab le for a short period of time. 16. Configure the settings fo r S/MIME.
203 Configuration on a Computer The following describes the configuratio n for a remote, networked com puter. Sending scanned data by S/MIME encrypte d E-mail from the ma chine to a computer An S/MIME.
204 Configuration of Scan File Si gnatures (PDF/XPS Document s) Installation Overview Configuration on the Machine Import a certificate from a Certific ate Authority (in PKCS12 format), then configure the certificate on the machine using CentreWare Internet Se rvices.
205 Configuring Scan File certificat es with CentreWare Internet Services To configure certificates with Cent r eWar e Internet Ser vices, first en able HTTP communicatio ns (as sta ted under Config uration of HTTP Communication Encryption in this section).
206 9. Configure the cer t ificate. a. Click on Trusted Digital Certificate Management . b. Select [Local Device] for Category , [Scan File] for Certificate Purpose , and then click the Display the List button. c. Place a chec k mark in t he box in fr ont of the Certificate you wish to v iew details for.
207 Configuration on a Computer Confirm that the digital certifica te being used by the machine to encrypt PDF and XPS files has been imported and is registered on the recipient’s computer. This will a ssure the ability to conduc t two way digital signing of files, should this capability be desired or needed.
208 IP Sec IP Sec (IP Security) is co mprised of the IP Authentication Header and IP Encaps ulating Security Payload protoco ls, that se cure IP communi cations at the ne twor k layer of the protocol stack, using both authentication and data encr yption techniques.
209 Scheduled Image Overwrite A TCP/IP network-connected device can be set to overwrite image data on a scheduled basis. Note: The Image Overwrite will delete a ll image data from the hard disk! To enable a scheduled image overwrite, perfo rm the following steps: 1.
210 Security – Secure W atermark This proced ure enables the System Administrato r to set parameters f or the inc lusion of a Se cure Watermark as the background for an y d ocuments that are copied or printed on this, or another identical model machine.
211 13. Place th e copy just made into the documen t handler of the sam e, or an identical mo del, machin e, and attempt to make a copy. Note that co pying of this document is prohibited.
212 Security – Secure Print Supported by the devic e’s print driver, or In ter n et Se rvic es pr int pag e , this feat ur e dir ec ts the prin tin g of confidential documents, or documents which should not be se en by th ird parties, to a User Account on the machine.
213 To use the Secure Print feature from Internet Services , a series of web page s installed on the printer, perform th e following st eps. 1. On a TCP/IP networked workst ation , start you r web brow ser. 2. Enter the IP address of the print er in the a ddress box of the brow ser and press Enter .
214 Xerox S tandard Accounting Overview When enabled, Xerox Standard Accounting (XSA) tracks the numbers of Copy, Print, Network Scanning, E-mail, Server Fax, Inte rnet Fax and Embedded Fa x jobs (when these features are installed o n the machine), for each user.
215 Enable Xerox S tanda rd Accounting (from Internet Services) At your Workst ation 1. Open your Web browser and enter th e TCP/IP address of the machine in the Address bar. Press Enter . 2. Click the Properties tab. 3. Select the Accountin g folder, then click the Accounting Configuration hot link.
216 Create a Group Account 1. On the Properties tab of Internet Services, click the Accounting folder, then the Xerox Standard Accounting folder in the directory tre e . 2. Click the Group Accounts link to create a new grou p ac count. 3. In the Group Accoun ts Acco u nt ID bo x, ente r an ID for the ne w gr ou p acco un t (fo r ex am p l e 001) .
217 Create a User Accoun t and Set Usage Limits Note: At least one group ac co unt must be created before you cr ea te user accounts. 1. On the Properties tab of In ternet Services, click the Accounting folder, then the Xerox Standard Accounting folder in the directory tre e .
218 Maximum Usage Limit s and Rese tting Individual Usage Limit s The first tim e a user lo gs into th e device aft er they h ave reache d their max imum usa ge limit, a m essage displays on the user interface. The message notifies th e user that they have reached their limit for the feature.
219 Using XSA at the machine When you enable XSA, users mu st enter a valid user name at the machine to access an y services to which access restriction has been applied. Refer to Enable Xerox Standard Accounting in this section for the specific service restricting pr ocedure.
220 Resetting Usage Data At your Workstation 1. Open your Web b rowser and enter the TCP/IP address of the machine in the Address or Location field. Press Enter . 2. Click the Properties tab. 3. Click the Accounting folder, then the Xerox Standard Accounting folder in the directory tree.
221 Print a Usage Report At your Workstation 1. Open your Web b rowser and enter the TCP/IP address of the machine in the Address or Location field. Press Enter . 2. Click the Properties tab. 3. Click the Accounting folder, then the Xerox Standard Accounting folder in the directory tree.
222 Enable XSA in your Print Drivers Refer to the driver documentation for the steps to follow to e nable XSA in your print drivers..
223 Backing Up XSA data and setting s and Cloni ng to another device The Cloning feature enables you to copy settings, including Xerox St andard Accounting (XSA) settings and account information, to a file on your worksta t ion or Server. You can then use this file to restore the data and settings on the same ma chine or to clon e other machines.
224 To Restore Set t ings or Clone Settings to another Machine Note: This procedure will cause th e machine to reboot and will be unavailable over the network for several minutes. Note: All machines must have th e same version of software fo r the .dat file to be accepted 1.
225 Audit Log Overview With TCP/IP and HTTP-based processes running on the device, exposure to access attack s, eavesdropping, file tamperin g, se rvice disruption, and identity (password) theft is significantly increased.
226 Annot ation (Bates S t amping) Overview Adding notes to scanned and cop i ed pages (annotatio n) is primarily a user-controlled feature. An Annotation button is ac cessed by pressing th e Copy button on the device's Main (All Services) screen, then by pressing the Output Format ta b.
227 Configuring a precise Bates S t amp l ocation (if available) 1. Press the Log In / Out button on the Control Panel. 2. Press the "1" key on the n umeric keyp ad five cons ecutive tim es. (This is the facto ry default "password.") 3.
228 Media Card Reader Overview The Media Card Reader is availab le as an op tional kit for the WorkCentre 328/7335/7 345 . If the Media Card Reader is installed on the Work Ce ntre 7328/7335/73 45, imag e data (Exif) take n by digital cameras and document files (PDF, TIFF) ca n be printed by th e WorkCentre 7328/73 35/7345.
229 Important Notes and Restricti ons • MagicGate Memory Stick is not supported. • Image files other than files in Exif format (J PEG and TIFF files created on computers) cannot be printed. • If an image file in Exif format is edited or save d on a computer, the file format is change d and no longer remains in Exif format.
230 Media Print Text Tab The Media Print Text tab allows you to select from a variety of pr inting options. The options for the Me dia Print Text tab include: • Output Color – you can choose Color or Black & White. • Paper Supply – choose the paper tray to be used as a source when printing.
231 Index Print The Index Pr int b utton allows you to print a collection of minia ture (30mm x 40mm) imag es onto one page from the files on the media card. When you select the Index Print button, you will only be able to specify the number of copie s pr int ed .
232 USB Printing Overview The USB Printing is available as an op tiona l kit for the WorkCentre 7328/7335 /7345. If the Media Card Reader is installed on the Work Ce ntre 7328/7335/73 45, imag e data (Exif) take n by digital cameras and document files (PDF, TIFF) ca n be printed by th e WorkCentre 7328/73 35/7345.
233 • If characters not supported by the machine are used in file names, the file names will not be displayed on the screen . • Characte rs up to 25 5 can be r ecognized a s a file na me.
234 Selecting and Printing T ext Files To Select and Print T ext Files: 1. Insert the USB drive into the U SB slot. 2. Press the All Services button. 3. Touch the Media Print – Text icon. 4. After the file s are importe d, touch the appro priate butto n.
235 Selecting and Prin ting Photo Files To Select and Print Photo File s: Note: The photo file s MUST be in the format that they were stor ed in on the camera. Copy th e folder, (for instance, a DCIM folder ) to the USB drive. 1. Insert the USB drive into the U SB slot.
236 Thumbnail Preview Thumbnail Preview is an optional featur e and may not be available on your mach ine. Review the instructions that are incl uded in the Thumbnail kit . To view a thumbnail preview an d print a document 1. At the device, select [All Services].
237 Hard Disk Dat a Encryption The controller hard disk data encryption is enabled by default on your WC 7300 serie s product. This encryption feat ure provide s an additional level of data security on the device, while oper ating at a low level within the operating system.
238 Internet Services Enable Internet Services (HTTP) Internet Servic es are a se ries of Web (HTML) Pag es located wit hin the Devic e enabling ne twork communication settings to be conveniently configur ed from a web browser running on a remotely loca te d workstation.
239 Internet Services (HTTP) Enablement 1. Press the selection line labeled Port Status . 2. Press the Change Settings button. 3. On the Port Status screen, note which of the tw o buttons is highlighted as the current setting for Internet Services En ablement.
240 Overview Internet Services is the embedded HTTP server application that resides in the Device. Internet Services allows you to access Device configuration and connecti vity tools using a web browser.
241 S t atus T ab The Status tab allows you to retrieve th e status of the Device’s Trays and Consumables. Click either the Trays or Consumables hot link to view the status of the desired item. Click the General hot link for a general description of t he machine currently being co mmunicated with.
242 Jobs T ab Clicking the Jobs tab allows you to view the current job queu e, as well as a history of processed jobs. Click on the Active Jobs hot link to view the current job que ue.
243 Print T ab The Print tab features the J ob Submission hot link. Job Submission allows you to send pr int-read y jobs to the Device. Note: Th e print-rea dy jobs must be in a file format that the Device re cognizes (PostScript files with a .ps file ext ension, for example).
244 Scan T ab Includes the Mailbox , Job Templates , and Job Flow Sheets hot links. The Mailbox link lets you create individual mailboxes into which yo u can direct sc anned documents.
245 Properties T ab The Propertie s tab allows you to configure the Device's numer ous job processing, options support, and network communications settings. The Directory Tree on the left side of the scr een consists of individual hot links , mixed in with a num ber of file folders , includin g nested folders and links .
246 The Power Saver Set tings hot link displays t he set ting s for low power mode and sleep mode . Low Power Mode is selectable from 1 to 240 minutes. Sleep Mode is select able fr om 1 to 240 minu te s. To have the Device register changes made to any settings, click the rectangular Apply butt on.
247 • Receive E-mail • E-mail Notification Service • Internet Serv ice s • FTP Client •I P P • UPnP Discovery •W e b D A V •B o n j o u r •W S D •S O A P.
248 Physical Connections subfolder The file folder, labeled Physical Connections , contains Ethernet, Parallel Port (if available), and USB (if available) ho t links. No te that t he Parallel Port and USB hot links need an optional kit installed before they can be displayed .
249 Services Folder This folder contains several subfolders. The Printing subfolder contains a hot link labeled Print Mode , and another sub-fo lder labeled Language Emulations . Click on the Print Mode hot link to set the Page Description Lang ua ge emulation used by the Printer's Input Ports displayed on the screen.
250 Services Folder (continued) The Network Scanning subfolder is used to set up Network Scanning using Templates , a s stated in this guide in the topic of the same name. The Machine Software Subfolder currently contains two hot links : Upgrad es and Manual Upgrade .
251 Security folder This file folder now contains the contents fo un d in previous products in the Security folde r . The Authenticati on Conf ig u ra t io n hot link is used for setting up the machine with local and remote Authentication, and for th e use of Au thentication in conjunctio n with Accoun ting methods.
252 Support T ab The Support tab provides a Software Upgrade hot link, and displays System Administrator and Xerox Support inform ation. By clic king on Change Settings, the displayed information can be modifie d as desired.
253 Additional Det ails of some Properties T ab features Setting TIFF (and other PD L) Processing Properties To set the Prin ter's defau lt TIFF / JPEG , PostScript , PCL, or H P-GL/2 pr ocessing pro perties, pe rform the following step s: 1.
254 Setting PDL Emulations To set the PDL (Page Description Language ) Emulations , used by the Device's Input Ports, perform the following step s: 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld.
255 Banner Sheet Printing When documents are se nt to print at the machine, a ba nner sheet is printed ide ntifying the P C that se nt the print job. The banne r sheet is printed on paper fro m a selected tray.
256 Set the Ethernet S peed 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press Enter . 2. Click the Properties tab. 3. Click the Connectivity folder, then the Physical Connec tions folder. 4.
257 Configure TCP/IP Settings 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press Enter . 2. Click the Properties tab. 3. Click the plus symbol (+) to the left of Connectivity , then the Protocols file folder.
258 TCP/IP Configurat ion Selection List As displayed on your screen, the following select ions are available for TCP/IP Configuration. IP Mode Select the IP Mode that applies to your network environment. General Host Name. The defa ult entry assures a name that is unique to this device on the network.
259 Configure LPD 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press Enter . 2. Click the Properties tab. 3. Click the plus symbol (+) to the left of Connectivity , then the Protocols file folder.
260 Configure SNMP It is possible to remotely define and modify GET (R ead Only), SET (Read/Write) , an d Trap SNMP (Sim ple Network Management Protoco l) community names for the Device. You can also enter the System Administrator's Name here for packet iden tification purposes.
261 Configure Microsoft Network ing (also know n as SMB) For full instructions on configuring this device for Microsoft Networking, refer to the Microsoft (NetBIOS over IP) N etworks topic in the NO S Selection section of this guide.
262 Configure IPP 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press Enter . 2. Click the Properties tab. 3. Click the plus (+) symbol to the left of Connectivity , then the Protocols file folder.
263 Modify the HTTP (Intern et Services) Settings 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press Enter . 2. Click the Properties tab. 3. Click the plus symbol (+) to the left of Connectivity , then the Protocols file folder.
264 Configure WSD (Web Services on Devices) As stated by Microsoft, WSD is Microsoft’s imp lementation of the Devices Profile for Web Services (DPWS) standard, a specification th at enables devices,.
265 Configure Port 9100 (Raw Printing) 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press Enter . 2. Click the Properties tab. 3. Click the plus (+) symbol to the left of Connectivity , then the Protocols file folder.
266 IP Filtering (IP Address Restriction) Using Internet Services, access to t he Device's Services can be restrict ed by Host IP Address. To restrict device access , perform the following steps: 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld.
267 Configure EtherT alk (AppleT alk) 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press Enter . 2. Click the Properties tab. 3. Click the plus (+) symbol to the left of Connectivity , then the Protocols file folder.
268 E-mail, SMTP , and POP3 Settings The Protocols hot links for SMTP, and POP3, and the E-ma il subfolder under the Ser vices folder (on the Properties page of Internet Se rvices) can be used instead of the settings at the machine’s User Interfa ce , to configure E-mail scanning with the ma chine.
269 Bonjour (if available for selection) Bonjour, also known as zero -con figuration networki ng, suppo rts com mu n icat ing with othe r de vic es us ing 169.254/16 IPv4 addressing, over the same physica l or logical link (such as in ad hoc, or isolated (non- DHCP) networks).
270 T roubleshooting General T roubleshooting Procedure 1. Make sure th at the mach ine is switch ed ON and that the Main screen (typ ically the All Services screen) is displayed.
271 5. At any networked workstation, or at your laptop c onnected to the De vice with a crossover cable, open your Web browse r and enter the TCP /IP address of the Device (as shown on the Configuration Report) into the Address or Loca tion field . Press Enter.
272 TCP/IP T roubleshooting Use the following check list to troubleshoot your networ k communication problem. Check Physical Media and Network Interface Cards 1. Verify that the Device is powered ON. 2. Verify th at the Device and Workstation are u sing th e correct cabling to communicate o ver the network.
273 At the workstation, perform these t asks: 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press ENTER. If the Device's Internet Services (web pages) begin to display on the workstation, you are communicating with the Device.
274 5. If the correct Port is being used by the driver but you are still un able to print, per form the following procedure. In Windows 2000/XP, follo w the instructi ons for TCP/IP Peer to Peer (LPR) Printing, under the Print Drivers Tab of th is guide, t o verify that Print Services for Unix are installed in the workstation.
275 NetBIOS over IP T roubleshooting Use the following check list to troubleshoot your networ k communication problem. Check Physical Media and Network Interface Cards 1. Verify that the Device is powered ON. 2. Verify th at the Device and Workstation are u sing th e correct cabling to communicate o ver the network.
276 At the DNS or WINS Server Refer to the Server Opera ting System documentation for the appro priate procedure to use to enable Host name to IP address r esolution on the Se rver.
277 At the workstation, perform these t asks: 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press ENTER. If the Device's Internet Services (web pages) begin to display on the workstation, you are communicating with the Device.
278 5. From your Work station's De sktop, click Start/Settings /Printers (Start /Printers and Faxes in XP), right mouse click on the Printer's icon and select Properties. From the Ports Ta b (Wind o ws 2000) determine the Port tha t the driver is using t o print through.
279 IPP T roubleshooting Use the following check list to troubleshoot your networ k communication problem. Check Physical Media and Network Interface Cards 1. Verify that the Device is powered ON. 2. Verify th at the Device and Workstation are u sing th e correct cabling to communicate o ver the network.
280 At the Windows 2000 workst ation, perform these t asks: Note: As IPP (the Inter n et Printing Pro tocol) is supp orted by all Windows 2000 workstations, the following procedure is writte n specifically for Windows 2000.
281 4. If Web browser and Ping Tests are successful but you are still unable to print to the Device, verify that the driver is using an IPP Port to print throug h. From the Windows desktop, select Start , Settings , Printers (Start/Printers and Faxes in XP), right click on the Printer's icon, and select Properties .
282 EtherT alk T roubleshooting Use the following check list to troubleshoot your networ k communication problem. Check Physical Media and Network Interface Cards 1. Verify that the Device is powered ON. 2. Verify th at the Device and Workstation are u sing th e correct cabling to communicate o ver the network.
283 At the Macintosh workst ation Verify that the Printer is visible in the Chooser . If it is NOT, install the Driv er and PPD file as stated in the EtherTalk (AppleTalk) Peer to Peer Printing topic of the Print Drivers section of this guide.
284 Scanning to Hard Drive T roubleshooting Use the following check list to troubleshoot your networ k communication problem. Before you start It is assumed that you purc hased the Scannin g option to enable Scanning to the Hard Drive with your Device.
285 Print a Configuration Re port at the Device and perform these t asks: 1. Under the Ethernet Rated Speed data label on the Report, verify that your communications speed is correctly set for your n etwork an d that you have a MAC address lis ted. The d river for yo ur NIC works at the Media Access Control (MAC) layer of the pr otocol stack.
286 At the Workstation 1. Open your Web browse r and enter the TCP/IP addre ss o f the Device in the Address or Lo cation fie ld. Press ENTER. If the Device's Internet Services (web pages) begin to display on the workstation, you are communicating with the Device.
Published by: Xerox Corporation GKLS East Coast Operations 800 Phillips Road, Building 0845-17S Webster, New York 14580-9791 United States of America Translated by: Xerox GKLS European Operations Bessemer Road Welwyn Garden City Hertfordshire AL7 1BU UK Copyright 2007 by Xer ox.
701P47693.
Ein wichtiger Punkt beim Kauf des Geräts Xerox WorkCentre 7335 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Xerox WorkCentre 7335 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Xerox WorkCentre 7335 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Xerox WorkCentre 7335 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Xerox WorkCentre 7335 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Xerox WorkCentre 7335 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Xerox WorkCentre 7335 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Xerox WorkCentre 7335. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Xerox WorkCentre 7335 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
