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User’s Guide V2.5 Logitech Digital Video Security Sy stem.
WARNING! Due to the surveillance nature of this video security system and the discreet nature of its cameras, its use may be subject to national, state, and/or local laws r especting copyright, right of publicity, and privacy.
i Copyright © Logitech 2008. No part of this document may be reproduced, transmitted, tra nscribed, stored in a retrieval system, or translated into an y language in any form or by any means without the written permission of Logitech. WiLife , WiLife Co mmand Cent er, and W iLife On line are registered trademarks or trademarks of Logitech.
WiLife User Guide ii.
iii Table of Contents W ELCOME TO W I L IFE ......................................................................................................................... 1 Introduction ......................................................................
WiLife User Guide iv Protect and Upload Video Segments .............................................................................................. .32 Check Online Storage ............................................................................
WiLife User Guide v Find My Cameras ................................................................................................................ ...............69 Rediscover Cameras .................................................................
WiLife User Guide vi WiLife Firewall Requirements ........................................................................................................ 109 Microsoft Firewall .........................................................................
1 1 Welcome to WiLife Introduction Thank you for purchasing the WiLife Vid eo Security System or WiLife Pro System. As you already know, WiLife® is a robust video monitori ng system for your home or small business allowing you to view live, streaming video from up to six cameras.
Welcome to WiLife User Guide 2 WiLife Video Security System Applications Overview of the WiLife Video Security System WiLife has three primary components : Intelligent Camer as, Powerful Co mmand Ce nter Software, and WiLife Online Services.
Welcome to WiLife User Guide 3 U NDERSTANDING H OME P LUG T ECHNOLOGY One key to our system is our use of Hom ePlug technology. HomePlug allows you to turn your existing wiring into a powerful network capable of delivering ri ch, live video from around your property to your PC and from there anywhere you need it.
Welcome to WiLife User Guide 4 U NDERSTANDING THE W I L IFE P RO N ETWORK WiLife Pro seamlessly integrates WiLife-engineered componen ts of up to six WiLife IP and/or H omePlug Digital Cameras, WiLife Command Center PC software, and WiLi fe Online Services, into one turnkey video security system.
Welcome to WiLife User Guide 5 WiLife Power Injector using standard Ethernet ca ble. On the Ethernet l ine, the camera both communicates and receives its power, making it easy to set up. Features include all of those present in the standard Wi Life Camera, and also include DHCP and fixed IP -addressing and WiLife Powered Ether net.
Welcome to WiLife User Guide 6 seconds long, while others could last hours. As a Setu p option, you specify the maximum amount of disk space allocated to the Command Center f or video file storage. Once the WiLife Command Center reaches this limit, it makes space for new video clips by removing the oldest cl ips.
Welcome to WiLife User Guide 7 System Components W I L IFE R ETAIL C AMERAS WiLife Cameras are the smartest cameras on the market. At their core i s a 400MHz processor.
Welcome to WiLife User Guide 8 SPY CAMERA The Spy Camera delivers the power of p r ofessional-grade video security in a package that is easy to set up and affordable. The Spy Camera masquerades as a sleek, fully functionin g digital clock, and is perf ect for coverage of any area of the home or small business that requires discreet observance.
Welcome to WiLife User Guide 9 CAT 5 E C ABLE F OR S TANDARD W I L IFE R ETAIL K ITS The CAT 5e Cable carries D C power from the Camera Power Supply to the camera and provides the network connection for digital data communications to and from the camera.
Welcome to WiLife User Guide 10 W ALL M OUNT Component of both the WiLife Re tail kits and WiLife Pro kits. Using a few screws, the Wall Mount allows you to hang the camera from a wall, ceiling, or other surface to watch a room from a discrete location.
Welcome to WiLife User Guide 11 User Guide Chapters We designed this manual to be the ultimate resource for learning, understanding, and using the multi-faceted features within the Command Center app lication to meet your personal or small business expectations.
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User Guide 7 2 Getting Started Overview The WiLife Command C enter is very easy to deploy because of an inst allation process that we designed to be user-friendly.
Getting Started User Guide 8 System Requirements Below you can find the minimum and recommended requirements for systems running cameras using the default QVGA (320 x 240) settings. Runni ng your cameras in the higher VGA (640 x 4 80) mode requires additional CPU.
Getting Started User Guide 9 Starter Kit Contents Before you begin the installation proc ess, please review the co ntents of the kit to verify that all of the components necessary for a successful install are inside. If any of these listed items are not in the kit, please contact WiLife Customer Support for assistance.
User Guide 10 A. W ELCOME TO THE INSTALL WIZARD The Command Center install is ready to start. Simply click the Next> button to begin. A. I F NECESSARY , C OMMAND C ENTER WILL GUIDE YOU THROUGH THE INSTALLATION OF M ICROS OFT .NET F RAMEWORK The Microsoft .
Getting Started User Guide 11 Click Next> to begin the Setup Wizard. S ET D ISK U SAGE O PTIONS S CREEN The Set Disk Usage options window allows you to set two things: 1. Location for video storage. 2. The amount of disk space allocated for Command Center video storage.
Getting Started User Guide 12 T ELL U S A BOUT Y OUR S YSTEM This screen allows you to specify the number of camera s you are putting on the system during this install and how they are connected to the computer, i.e. via a WiLife USB Adapter, Other HomePlug Powerline Adapter, or Non- Powerline LAN.
Getting Started User Guide 13 N AME Y OUR C AMERAS Simply name your cameras by clicking inside the text field under each video panel and entering the desired name. Sug gestions for names might be: Garage, Entryway, Foyer, Kitchen, Storag e Area, Front Door, Porch, Fami ly Area, etc.
Getting Started User Guide 14 Windows Firewall Auto-Alert McAfee Auto-Alert Message Additional Cameras You can have up to six WiLife Cameras for each WiLife site . Currently, WiLife offers a suite of three intelligent digital video security cameras —Indoor, Outdoor, and Spy.
Getting Started User Guide 15 Use the included Camera Cable (8 ft . standard Et hernet cable) to connect the power supply to the camera. Note: The Camera Power S upply has built-in surge prot ection and must be plu gged directly into y our wall outlet.
Getting Started User Guide 16 For the Outdoor Camera, take the paper clip and gently press the reset button hidden below the reset hole on the bottom right si de of the camera’s shell (near the back ). You will need to use a long paper clip to be able to reach the reset button.
Getting Started User Guide 17 HINT: Position the lens straight so that it is well-s eated on the lens holder before yo u begin to screw it in. This will allow it to screw easily and straight. If needed, s lightly screw the lens backwa rds (counter-clockwise) at first so that the threads match up.
Using the Command Center Application WiLife User Guide 18 3 Using the Command Center Overview The WiLife Command C enter provides a powerful-but-sim ple interface for managing cameras, recording video, tracking alerts, and configuring remote viewing. Once you learn a few of the basic elements, most operations are easy and intuitive.
Using Command Center Applications User Guide 19 The Maximize icon is active from both the Live Screen and Playback Screen. (If you activate Full Screen mode while on the Playback Screen, however, there are not any playback controls. The Playback Controls are only available in standard- sized viewing mode.
Using the Command Center User Guide 20 Live View The Live View is the first screen that appears when you open Command Ce nter. From here, you c an monitor live video feeds, change screen layo uts, and enable and disable cameras an d e-mail alerts. This is a screen shot of the Live View, showing the co mponents of the screen.
Using Command Center Applications User Guide 21 scheduled and manual. Password Note: If you activate Password System Lock, th en yo u can have the peace of mind that events can't be armed or disarmed without your password.
Using the Command Center User Guide 22 Alerts manually disabled Alerts disabled (Email set up incomplete) Alerts disabled (action is Do Nothing) Alerts disabled (no active schedule item) Alerts armed .
Using Command Center Applications User Guide 23 When you zoom in, you see a subsection of the full image. From th is viewpoint, you can pan and tilt to the edges of the full image represented by th e lens in the camera. The camera ca n zoom in or out of a picture up to 2x in both VGA and Q VGA mode.
Using the Command Center User Guide 24 Live Mode Right-Click Context Menus The WiLife Command Center provides quick acces s to common funct ions through cont ext menus on th e Video Windows and Camera Alerts buttons. To access the cont ex t menus simply right-click on the object and choose between the various commands.
Using Command Center Applications User Guide 25 Change Camera Order In the Live view, Command Center displays each came r a’s “feed” in order of the ca mera’s number. For example, if the Live view is set to display the feed fr om four cameras, then the lowest camera num ber (i.
Using the Command Center User Guide 26 Live Mode Hot Key Assignments To allow you to quickly navigate or activate features on the Live Mode, the Command Center provi des keyboard shortcuts. You will notice some of these features are only available through the keyboard controls.
Using Command Center Applications User Guide 27 Playback View Playback View allows you to find, view, and manage your recorded video segments, which Command Ce nter stores in a database on your computer. Yo ur cameras create these segments ac cord ing to your settings.
Using the Command Center User Guide 28 To navigate through the segments, use one of these operations: Click on the desired date and time Click and drag the red position line to the le ft or right, bey.
Using Command Center Applications User Guide 29 To turn on or off the video f or a camera, cl ick the green icon next to the camera name. S EEING V IDEO S EGMENT F ILE D ETAILS Press the Ctrl button or move your mouse over a vi deo segment in the playback navigation window.
Using the Command Center User Guide 30 Play Video with Onscreen Contro ls Like any DVD player, the Playback Controls allow you to play, pause, adjust speed, and step-through your video segments.
Using Command Center Applications User Guide 31 When the Camera Records Events When the camera detects motion within the specified zones, video segments are recorded an d saved t o the C:WiLife Video folder, unless you are running in a pre-WiLife 2.0 version.
Using the Command Center User Guide 32 Protect a Recorded Video Segment The Command Center automatically deletes old file s as it reaches its disk storage limi t. It does this by deleting the oldest recorded vi deo segm ents to make room for the new video.
Using Command Center Applications User Guide 33 Check Online Storage Use the Check Online Storage option to monitor the amount of storage space you are using and/or have available on your WiLife Online account. The Online Storage Space screen also gives you access to view stored videos online and purchase more online storage.
Using the Command Center User Guide 34 Print or Save Recorded Video Printing or saving (save as) a video is simple. 1) Navigate to the segment so that it is paused in the playback window. 2) Right-click on the video window to reveal the playback context menu and choose the Print Current Frame, Save Current Frame, or Save Curre nt Segment option.
Using Command Center Applications User Guide 35 remembers it and keeps these addresses for the next time you send video via e-mail. Note: Adding or deleting a recipient to or from this list does not alter the list of ema il recipients that has been set up in the Setup > Email tab screen.
Using the Command Center User Guide 36 Online Viewing With WiLife Online, you can monitor nearly -live video feed s from all of your WiLife Command Center sites over the Internet to Windo ws Mobile-enabled cell phones, Internet Browsers, and other devices that support Windows Media 9 Video.
Using Command Center Applications User Guide 37 S YSTEM T RAY R IGHT -C LICK O PTION D ESCRIPTIONS Option Description Show Command Center Display the WiLife Command Center for use. Hide Command Center If the WiLife Command Center is di splayed, this opti on closes the Command C enter to the system tray.
Using the Command Center User Guide 38 Exiting Command Center The WiLife Command C enter does not, of course, r ecord when your computer is not running. If you shutdown your computer while Command Center is running, you wi ll see a message reminding you that you are closing Command Center as well.
Using Command Center Applications User Guide 39 4 WiLife Platinum Features WiLife Platinum expands your already powerful video secu rity system with innovative PC and Online features.
Using the Command Center User Guide 40 Whenever you attempt to use a Platinum-specific feature, the WiLife Command Center is g oing to display a popup message that educates you about the Platinum feature you selected to use and displays a link where you can get more information about Platinum and subscribe.
Using Command Center Applications User Guide 41.
Using the Command Center User Guide 42 Online Video Storage Have you wanted an easily accessible, secure storage facility on the Internet for your most important video files? WiLife has made it possible! Online video storage. Easy accessibility. Secure storage server.
Using Command Center Applications User Guide 43 Online Video Sharing WiLife Platinum gives you the ability to share video files you’ve stored online with friends, family, employees, and even local law enforcement.
Using the Command Center User Guide 44 Online Search & Playback Go beyond live Internet viewing. You can now search for and play video clips from your WiLife Co mmand Center on line! Thanks to WiLife Platinum. Access your recorded video from a site a nywhere and at any time.
Using Command Center Applications User Guide 45 S EARCH R ESULTS Video search results can be displayed using two displ ay modes -- text-grid view (default), which incl udes a header and can be sorted by each column; or by thumbn ail tile view, which includes details of the video when you mouse-over the thumbnail.
Using the Command Center User Guide 46 Purchasing WiLife Platinum To purchase WiLife Platinum: 1) Click on the “Get WiLife Platinum Now! Cl ick Here!” button in the left pane l. (This button is accessible from any screen o n your WiLife Online Account pages.
Using Command Center Applications User Guide 47 Other Cart Options Click the Change link to change the S ubscription option. Click the Remove link to remove the Add-on item. 5) Click “Go to Billing Information” to continue. 6) Complete all of the required Payment and Billing Information fields and then click “Continue with Order.
48 5 Setting System Options The default configuration of your WiLi fe Command Center provides you with all of the basic features activated so that you have a fully-functioning video security sy stem running i n minutes.
Setting System Options User Guide 49 Camera Tab Options Use the Setup Camera dialog to view and modify proper ties for each camera— e.g. define a nam e, flip the display orientation, and adjust the image quality. Yo u will find the default image settings work for most conditions.
Setting System Options User Guide 50 Here is a brief review of these options: Option Description Resolution The Resolution dropdo wn option allows you to set VGA or QVGA resolution. By default, your cameras are set at QVGA (320 x 2 40) resolution and 15 frames per second (fps).
Setting System Options User Guide 51 Each time the camera detects motion it alerts the Co mmand Center so ftware and records the event and a few prior frames. Once motion is detected, the system records uninterrupted until 5- seconds after the motions stops.
Setting System Options User Guide 52 b) To delete a single zone, left-click anywhere in th e zone and then press the Delete key or click the Clear Selected Zone button. c) To delete all zones, click the Clear All Zones button. d) Finally, to detect motion anywhere on the image, click t he Enable Entire Image button.
Setting System Options User Guide 53 Manage Disk Usage The Command Center Disk U sage dial og allows you to view and change the disk allocation rules. The adjustable options include the Video Path and Max Alloca tion. You can also view the free disk space, current usage, and discard date among other statistics.
Setting System Options User Guide 54 Alerts Tab Option With the WiLife Command Center, you can receive e-m ail and cell phone alerts (messages) when a camera detects motion. You have the option of receiving one of three message types: simple text-only, text and one frame of video, or a video clip.
Setting System Options User Guide 55 E-mail and Cell Ph one Alerts Setup S END A LERTS U SING A CCOUNT Enter the account information for the e-mail server you wi ll use for sending alert notifications. Info rmation required to enable this option is your e-mail address, account username, accou nt password, and outgoing mail server address.
Setting System Options User Guide 56 Email Server Provider Outgoing Email Server Address Netscape smtp.isp.netscape.com Lycos smtp.mail.lycos.com Xmission mail.xmission.com Comcast.net smtp.comcast.net AOL smtp.aol.com CompuServe smtp.compuserve.com NetZero smtp.
Setting System Options User Guide 57 Because of limits in many cell phone messaging systems, most will not send you vid eo frames or video clips. To set up the WiLife Command Center to send aler ts to your cell phone, follow these easy steps: 1) Click on the SETUP button.
Setting System Options User Guide 58 Desktop Notifi cations Desktop Notifications allows you to se t unique PC alerts that include thum bnails of a video clip, text, and even a distinguishing sound so that you not only see the notification but you hear it as well.
Setting System Options User Guide 59 Setting Desktop Notifications The following graphic shows and describes the fields applicable to desktop notification functionality:.
Setting System Options User Guide 60 Online Viewing Setup Online Viewing allows you to view live video from your cameras anywhere and at anytime. If you did not set up Online Viewing during the Setup Wizard, first create a “WiLife Online” account at www.
Setting System Options User Guide 61 WiLife is compatible with a wide range of M icrosoft Windows Mobile cell phones and wireless handhelds. Of course, these devices require Internet access either thro ugh a cell service provider or wireless Internet hub, depending on your device.
Setting System Options User Guide 62 Online Dialog Screen Options Once you have created your WiLife Online account, you are ready to setup individual sites such as the Home, Office, or Vacation Home. Yo u use the Setup > On line dialog to configure the site options: Dialog Item Usage Username Displays the username for your WiLife Online account.
Setting System Options User Guide 63 connected via “Direct Mode.” In Direct Mode, there is no time limit. You can view a video feed for any l ength of time. Cell phone viewing is limited to 3 minutes. There are answers to more questions av ailable in our Knowledge Base/FAQ ( http://wilife.
Setting System Options User Guide 64 Communication Error Command Center cannot conn ect to WiLife at thi s time. Please try again later. If this error persists, contact your networ k administrator. Possible causes include firewall software, antivirus software, or a virus.
Setting System Options User Guide 65 4) When the WiLIfe Setu p Wizard screen displays, val i date that the option "Create new remote viewing account" is selected. Click Next>. 5) Fill out the fields with basic account and site inform ation -- first/last name and locat ion name.
Setting System Options User Guide 66 and product updates camera updates. Remove the checkbox if you don’t wish to receive any notifications. I have read and agree to th e Terms of Use and Privacy Policy Click this checkbox after you have read the Terms of Use page and Privacy Page.
Setting System Options User Guide 67 Disconnecting WiLife Online Viewing Setup > Online Tab > Clicking Disconnect To disable Online Viewing: 1) Click on the Setup button.
Setting System Options User Guide 68 Advanced Options The Advanced dialog includes tools that assist you in maintaining the cameras an d the application. These tools range from changing passwords to checking for so ftware and firmware updates. Tools would be a more fitting title for the dialog.
Setting System Options User Guide 69 Find My Cameras SETUP > Advanced tab > FIND MY CAMERAS The Find My Cameras Wizard automatically attempts to find all of the cameras on your network, including any new cameras you may have just plugged in.
Setting System Options User Guide 70 6) Click Next > when the test is complete . The Search for Cameras screen displays. Cameras that have been discovered will display wi th active LED marks.
Setting System Options User Guide 71 8) When you have completed the wizard , the last screen of the Wi zard displays. Click Finish to close..
Setting System Options User Guide 72 Rediscover Cameras Setup > Advanced > Find Camera section > REDISCOVER button. On rare occasions, you may lose a camera due to powerl ine problems, bad w eather, or even static electricity.
Setting System Options User Guide 73 The Password System Lock feature exists on the same sc reen as the Change Password function located on the Setup > Advanced tab screen. To access, click the Manage Security button. Note: If you are not subscribed for WiLife Platinum, the Access Control section is grayed o ut.
Setting System Options User Guide 74 Note: If you are not subsc ribed for WiLife Platinum, the Access Control section is grayed out. Thus, the “Exit Command Center” function is the only one available under the non-Platinum running Command Center, which requires a password --if a pa ssword is set-- to exit Command Center.
Setting System Options User Guide 75 2) After the system checks for new firmware updates, it will notify you if an update for your cameras is available. 3) Check the “Select” checkboxes next to the cameras you wish to update. 4) Select the firmware file using the Browse button.
Setting System Options User Guide 76 3) Each camera will indicate the recommended action to be taken for the files associated with that camera. Most commonly, it simply indicates that No Action is required. If some problems have been discovered, Command Center may sugges t that you ex ecute a Repair or Rebuild operation.
Setting System Options User Guide 77 System Information The System Information screen collect s and displays information about the configuration of your system such as hardware configurations, computer components, and software, incl uding signed drivers and unsigned drivers.
Setting System Options User Guide 78 Dr. Watson A program error debugger that helps technica l support troub leshoot program errors for computers running on a Windows Operating System.
79 6 Scheduling Alerts & Recording Events Scheduling Alerts Overview The Scheduled Alerts feature gives you the ability to easily create scheduled eve nts which cause recording to take place, or which arm email or ce ll phone alerts during selected periods of time.
User Guide 80 There will also be no a lerts sent, but this would be the ca se anyway. It might b etter be named (Turn Motion-Based Re cording Off). H OW D O I C REATE A N E VENT ? Create an event by clicking and dragging from the start to the stop time.
User Guide 81 R IGHT -C LICK O PTIONS The WiLife Recording and Al erts Schedule screen offers ri ght-click options that make it easy for you to schedule immediate events that only require you to set the details for the time period. Create any four event types -- Arm Alerts, No Motion, Continuou s Recording, or Recording Off.
User Guide 82 No-Show Alerts The No-Show detection alerts feature allows you to inte lligently monitor an area where you expect motion. And if there is no motion, Command Center alerts you.
User Guide 83 5) Specify the camera(s) you want involved with this event and set camera alert properties for each participating camera by double-click ing on the came ra line or clicking the Edit button.
User Guide 84 Note: You do not need to create an alert ev ent to select "Arm Manual Alerts Now." And, the manual arming of alerts is available with or without the WiLife Platinum upgrade.
User Guide 85 Create a Continuous Recording Event Continuously record for a set time and on specific days, if desired, even if there is no motion on the camera. To create a Continuous Recording event, follow these inst ructions: 1) Click the Alerts Scheduler Front Control Panel > Vi ew Schedule.
User Guide 86 7) Specify camera event properties for each camera by cl icking o n a camera line or clicki ng on the Edit button. 8) Click the OK button to save the properties for the ev ent.
User Guide 87 3) When you have made the desired modi fications, click the OK button. Deleting a Recording or Alert Event Over time, you will need to delete a recording or alert event. 1) Click the Alerts Scheduler Front Control Panel > Vi ew Schedule.
User Guide 88 7 Using Online Viewing Using the WiLife Command Center, and your WiLife Online account, you can access liv e video from your cameras anywhere in the world using a Windows Media enabled Inter net browser, wireless PDA, or mobile phone.
User Guide 89 Family Monitor Elder Care Monitor Pet Monitor Mobile cell phone How Do I Access My WiLife Online Account? You can access your WiLife Online Acco unt using any one of these met hods: Using the WiLife Button Online Setup Tab Link Click the WiLife button located on both the Live and Playback screens.
User Guide 90 If you would like to use Direct Mode and not be restricted to a time limit, you can ena ble UPnP on your router. If you cannot enable UPnP, you can manu ally set ports in the router for Command Center to use. The port addresses Command Center uses are 20570 to 20575 .
User Guide 91 Using the My Cameras Page online.wilife.com > My WiLife > Login The My WiLife page allows you to see all yo ur WiLife sites and cameras on one page. Your account page is accessed by going to online.wilife.com. The layout of the page is designed so you can easily distinguish between sites and the cameras used for each site.
User Guide 92 View the Video for All Cameras In One Image online.wilife.com > Cam era name or icon To view live video for all cameras at a specific site, follow these instructions: 1) Go to online.
User Guide 93 1) Go to online.wilife.com. If you previously marked the “Remem ber me next time” check box wh en logging in, the system will automatically open your My Cameras page. If not, you will need to enter your login name and password. (See Logging into Your WiLife Online Account for instructions.
User Guide 94 • The Normal and Large options allow you to alter th e size of the video. The default setting is Normal. Managing Your WiLife Online Account online.wilife.com > My Account Your My WiLife Account allows you to manage acc ount subscriptions and billing, your onli ne account information, and online vi ewing prefe rences.
User Guide 95 Changing Your WiLife Online Password online.wilife.com > My Ac count > Change Password The Change Password option can be used when you have accidentally forgotten your original password or if you feel the security of your password has bee n compro mised.
User Guide 96 Changing Your WiLife Online Login Name online.wilife.com > My A ccount > Change Login Note: When you change your login na me, your account will be disabled un til you complete the process, as describe d below. If the e-mail address you are using for your wilife.
User Guide 97 • “Unknown Remote Viewing Account.” This me ssage displays on the Live screen, in the message panel. • “Disconnected–Account Unknow n.” This message displays on the Online tab sc reen, in the Status section. 10) You can now go to online.
User Guide 98 Manage WiLife Online Page Overview The Manage Sites and Cameras page is used to se e details about each location and its cameras for troubleshooting purposes and fo r removing a location and/or cameras from Online Viewing.
User Guide 99 Removing a Location or a Came ra Removing your location or ca meras is perfectly safe and easy. The WiLi fe Command Center will re-register itself and any cameras to keep your WiLife Online accurate and fully up-to-date. To remove a location or a camera, f ollow these instructions: 1) Go to online.
User Guide 100 Viewing Your Cameras Using a Cell Phone or Handheld The following requirements must be met p rior to viewing remotely using a cell phone or handheld: 1) Registered for a WiLife Online account? If not, please see the topic “Create Your WiLife Online Account” for complete details.
User Guide 101 U SING THE W I L IFE O NLINE P AGE ( FOR H ANDH ELDS ) Your WiLife Online page allows you to see your WiLife network all on one page. In the example on the right, you will notice the names of your locations and cameras. You will see if a Location is Offline or Available.
Troubleshooting User Guide 102 8 Troubleshooting We expect that you will rarely have problems with your WiLife system. Howeve r, in the event of a problem, you will find solutions to those issues here. You can also find ad ditional resources at www.wilife.
Troubleshooting WiLife User Guide 103 Installation Problem Solution Camera suction cup comes free from the window • Clean the window to ensure an airtight fit. • With your fingertip, place a very light layer of vegetable or olive oil around the edge of the suction cup.
Troubleshooting WiLife User Guide 104 Video Problems Video Proble m Solution My video is fuzzy • Clean the lens gl ass with soft cloth designed fo r cleaning eyeglasses. This will remove any dust or dirt. • If your camera is pointin g out a window, clean the gl ass inside and out.
Troubleshooting WiLife User Guide 105 Maintenance Problems Maint enance P roblem Solution My CPU is pegged at 100% • Test if Command Center.exe is using the CPU by checking Ta sk Manager (CRTL-ALT- DEL>Task Manager>Process Tab).
Troubleshooting WiLife User Guide 106 Maint enance P roblem Solution Command Center does not see my cameras • Reset the camera by unplugging the power supply and then repluggin g it in to the wall. • Verify that the camera ON/OFF button on th e main Command Center window is set to ON.
Troubleshooting WiLife User Guide 107 Maint enance P roblem Solution I am unable to see my site or cameras from WiLife Online account To view your cameras remotely you need four items: proper Command Center configuration, an active WiLife Online acco unt, Internet connec tivity, and a compatible remote device.
Troubleshooting WiLife User Guide 108 camera only and quickly when sending date between the camera and Command Center USB R ECEIVER S TATUS L IGHTS There are three status lights on the USB Receiver. Beca use the USB Receiver gets its power f rom the USB port, these lights will be on even when you have not plugged the receiver into an outlet.
Configuring Your Firewall User Guide 109 9 Configuring Your Firewall Firewall Basics Firewall configuration issues are our mo st comm on support call. In this chapter, we help you understand and configure your firewall, saving you an d us the trouble of a support call.
Configuring Your Firewall User Guide 110 Troubleshooting Note: XMP P also happens to be used in some Instant Messaging (IM) software such as Google Talk. If a firewall is trying to block all IM co mmunication, it will likely also block remote viewing and control.
Configuring Your Firewall User Guide 111 Microsoft Firewall Microsoft Firewall is a standard compon ent for Windows XP, Service Pack 2 (S P2). Mi crosoft does a good job of automatically asking users to allow Command Center to access the network. This automatic configuration method is sufficient in most cases.
Configuring Your Firewall User Guide 112 If the Windows Firewall is enabled (On), select the Exceptions tab. On the Exceptions tab, check the Command Center box to enable it for ne twork communications.
Configuring Your Firewall User Guide 113 Norton Internet Security 2001 - 2005 Norton Firewall is a component of several S ymantec security products including Norton Intern et Security, Norton Personal Firewall, Symantec Cl ient Securi ty, and others.
Configuring Your Firewall User Guide 114 If you do NOT find Command Center in the Program li st (rare), you will need to click the Add button. On the program dialog, enter the file name “c:Pro gram FilesWiLifeCommand Center.exe” and click Open. Now repeat the previous step.
Configuring Your Firewall User Guide 115 Norton Personal Firewall 2006 Norton Personal Firewall 2006 is a component of several Symantec security products that include Norton Internet Security, Norton Personal Firewall, Norton AntiViru s, Symantec Client Security, and others.
Configuring Your Firewall User Guide 116 You have now successfully configured Norton Firewall 2006. Note: If you may have more than one firewall application running on your PC, you need to disable or configure each one t o run with Comma nd Center.
Configuring Your Firewall User Guide 117 4. Click the Add button to add th e WiLife Command Center (wer ks.exe) to the program list. 5. Add Werks.exe to the programs list with Allow set as the access option. Typically Werks.exe is installed at c:program filesWiLife Command CenterWerks.
Configuring Your Firewall User Guide 118 Norton AntiVirus 2007 The Norton AntiVirus firewall has an aggressive worm pr otection feature that blocks Command Center fr om giving the cameras a DHCP address when you install Command Center Version 1.5. Even if y ou have set AntiVirus to allow Command Center, AntiVirus still bloc ks that traffic.
Configuring Your Firewall User Guide 119 3) Click on the “Turn Off” button. 4) Click OK. Command Center only needs the feature turned off temporarily. 5) In the Command Ce nter Software, open the Setup pr ogr am, click on the Advanced ta b, and click on the Find My Cameras button.
Configuring Your Firewall User Guide 120 Norton 360 1) Open Norton 360. 2) From the main screen, click on th e menu option Tasks and Settings. 3) In the Settings section, click Change Advanced Settings.
Configuring Your Firewall User Guide 121 4) Click on the Firewall Protection Settings. 5) On the Firewall Program Rules tab, scroll through th e list of Programs and fi nd the WiLife Command Center. 6) Click on it so that it is highlighted. Then , in the Access dropdown field, select Custom.
Configuring Your Firewall User Guide 122 Communications: Any Protocol: TCP and UDP. 8) After updating these settings, click Ok. 9) Exit Norton 360..
Configuring Your Firewall User Guide 123 ZoneAlarm Firewall Zone Labs produces several computer sec urity pack ages including ZoneAlarm Pro and ZoneAlarm. Though there are differences in the UI, they are largely the same . Like other PC firewall products, Zone Labs provides both automatic and manual configuration interfaces.
Configuring Your Firewall User Guide 124 On the ZoneAlarm Control pa ge, click the Program Control option to show the Program Control Page. Then click the Programs tab and scroll down to the Command Center program. Set each Access and Server option to Allow (as shown).
Configuring Your Firewall User Guide 125 McAfee Security Center All users with the McAfee Security Center runni ng on th eir PC must foll ow these instructions in order for the WiLife Command Center to run. Eve n if you accept to “Allow” WiLife network access at installation time, the McAfee Security firewall will block your cameras.
Configuring Your Firewall User Guide 126 4) In the Firewall panel, select the option "Pr ogram Permissions." 5) In the Program Permissions panel, locate the WiLife Comma nd Center program name and highlight it. If it is highlighted, details about the program will di splay in the Program Details panel, as shown in the graphic above.
Configuring Your Firewall User Guide 127 McAfee Personal Firewall McAfee distributes its firewall product in several packages including Internet Security Suite, Personal Firewall Plus, and Desktop Fir ewall. Though there are differences in the UI, they are largely th e same.
Configuring Your Firewall User Guide 128 4) Finally, you can confir m that Command Center is in the Internet Applic ations list and marked as “Allow Full Access” along with other networked applications. 5) You have now successfully configured McAfee, bu t remember that you may have more than one firewall application running on your PC.
Configuring Your Firewall User Guide 129 BlackICE Firewall BlackICE is the least friendly of all the firewalls we review here. There are two common implementations of BlackICE: those that have purchas.
Configuring Your Firewall User Guide 130 3) Click the Add button again. Enter the values sh own: ( Name: UPnP; IP Address: 172.29.0.0- 172.29.255.255; Chec k All Ports; Type:UDP; Mode: Acce pt; Duration of Rule: Forever) and click Add. 4) Click the Add button again.
Configuring Your Firewall User Guide 131 1) Open an explorer window by clicking on the My Computer icon and change directories to c:program filesISSBlackICE. 2) Open the file firewall.ini with Notepad by double-clicking on the file. 3) Find the [Manual UDP low REJECT] section and add these lines: ACCEPT, 169.
Configuring Your Firewall User Guide 132 Windows Live OneCare If your PC is running the Wi ndows Live OneCare firewa ll, your Comma nd Center system may not be displaying video, even if you placed Command Ce nter on the Allow List. If Command Center is not displaying video, follow these instructions to resolve it: 1.
Configuring Your Firewall User Guide 133 4. Click on the Ports and Protocols tab. 5. In the Ports and Protocols section, locate the “Uni versal Plug and Play – Xbox 360 (UDP 19 00) checkbox and select it so that it is marked. Then, hit the A pply button.
Configuring Your Firewall User Guide 134 Turning Off Spam Blocking for WiLife E-mails If you are not receiving WiLife alert e- mails, it may be due to your e-ma il service blocking the e-mails because it considers them to be spam.
Configuring Your Firewall User Guide 135 Yahoo Mail Yahoo Mail places SPAM in the “Bulk Mail” folder. Yahoo uses a mail filt ering system called SpamGuard, which is automatically activated. The Bulk Mail folder is ge nerated when you receive your first message that appears to be spam.
Configuring Your Firewall User Guide 136 Opera M2 Opera M2 places SPAM in the “Spam” folder. To access e-mail messages in this view, toggle the Hotlist by pressing F4, and double-click on "Spam." To get a WiLife alert message out of this folder, right-cl ick on the alert message and then select the "Not Spam" option.
Configuring Your Firewall User Guide 137 A Specifications System Computer Requirements WiLife requires these requirements for proper oper ation. Additionally, we re commend a mor e powerful machine to achieve the best results. Number of Cameras Requirement 1 2 3 4 5 6 CPU Speed* 2.
Specifications User Guide 138 Example Wireless Ha ndheld Devices: Asus MyPal A730W HP iPAQ hx2400 series; hx2 700 series; hx3700 serie s; hx4700 series Dell Axim X51v; X50v; X30v Toshiba e805 B ROWSER Common Requirements Windows Media Player 9 or later Browsers Microsoft Internet Ex plorer Version 5.
Specifications User Guide 139 Property Size Up to 8,000 square feet P HYSICAL M ETRICS Power Consumption 15 Watts Camera Body Dimensions Height: 5.0 inch (12.7 cm); Width 3. 2 inch (8.1 cm); Depth: 1.8 inch (4.6 cm) Camera Weight 6.7 oz (190 g) Power Supply Dimensions Height: 3.
Specifications User Guide 140 Camera Weight 1.1 lb (500 g) DLC-810c Spy Camera S PY C AMERA F EATURES Processing Power 400 MHz DSP Onboard Image Encoding Windows® Media Video 9 Onboard Image Processi.
Specifications User Guide 141 Powerline Networking WiLife uses powerful power -line networking technolo gy to allow users to easi ly install and setup your surveillance system.
Specifications User Guide 142 Wall and Ceiling Mount Installation Installing the WiLife Camera Wall and Ceiling M ount is simple . Use the recommen ded tools an d drilling template below. As always, use caution to avoid injury. Recommended tools: Screwdriver, ele ctric drill.
License and Warranty User Guide 143 B Software License and Hardware Warranty Command Center Software License NOTICE TO USER: BE SURE TO CAREFULLY READ AND UNDERSTAND THIS END-USER LICENSE AGREEMENT (“EULA”) BEFORE YOU INSTALL OR USE AN Y WILIFE SOFTWARE, FIRMWARE, OR RELATED DOCUMENTATION.
License and Warranty Command Center User Guide 144 OBTAIN BY USING THE SOFT WARE. FURTHER, WILIFE MA KES NO REPRESENTATION ( EXPRESS OR IMPLIED) AS TO MATTERS OF NONINFRINGMENT, CONDITIO N OF TITL E, MERCHANTABILITY, INTEGRATION, SATISFACTORY QUALITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.
License and Warranty User Guide 145 Limited Product Warranty WiLife, Inc. ("WiLife" ) warrants to the original purchaser that its hardware pr oducts will be free from defects in materials and workmanship for a period of one (1) year fr om the date of original purchase ("Warranty Period"), as further described below.
License and Warranty Command Center User Guide 146 CONFERRED BY THIS WARRANTY ARE IN A DDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
User Guide 147 C Regulatory and Safety Regulatory Information R ADIO F REQUENCY I NTERFERENCE This device complies with Part 15 of the FCC Rules. Op eration is subject to the fo llowi ng two condition.
Regulatory and Safety User Guide 148 E LECTRIC S HO CK H AZARD When properly installed and configured, the WiLife equi pment is designed to protect users from exposure to hazardous voltage levels. This system sh ould only be op erated from the type of power source indica ted in this guide and on the system’s label.
Regulatory and Safety User Guide 149 If, after falling, the camera exhibits degraded performanc e, has ceased operating, shows visible cracks or if there is evidence that internal comp onen ts have come loose, disconnect the camer a from its cable and follow the instructions in this manual for obtaining service repai r.
Regulatory and Safety User Guide 150 P ROLONGED U SE OF E QUIPMENT As with all equipment, care should be taken to minimize the risk of repetitive motion injuries, muscle fatigue, prolonged muscle inactivity and eye strain. Repetitive motion injuries may be caused by common WiLife activities such as typing and computer mouse use.
Regulatory and Safety User Guide 151 To protect your privacy, be sure to set a un ique passw ord via the WiLife software. Doing this encryp ts your camera data and makes the output unreadable by ne igh boring HomePlug® systems which may be able to detect your signals.
User Guide 152.
Ein wichtiger Punkt beim Kauf des Geräts WiLife V2.5 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie WiLife V2.5 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für WiLife V2.5 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von WiLife V2.5 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über WiLife V2.5 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon WiLife V2.5 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von WiLife V2.5 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit WiLife V2.5. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei WiLife V2.5 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
