Benutzeranleitung / Produktwartung TL-SC3171 des Produzenten TP-Link
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TL-SC3171 Day/Night Surveillance Camera Rev: 1.0.0 1910010291.
COPYRIGHT & TRADEMARKS S pecifications ar e subject to change without notice. is a registe red trademark of TP-LINK TECHNOLOGIES CO., L TD. Other br ands and product names are trademarks or registered trademarks of t heir respective holders.
FCC ST A TEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These lim its are designed to pro-vi de reasonable protection against harmful interference in a residential inst allation.
CONTENTS Package Co ntents............................................................................................................... .......... 1 Chapter 1 Mini mum System Requirement s ............................................................
6.3 Networ k ..................................................................................................................... 33 6.3.1 Informat ion ..................................................................................................
1 Package Content s The follow items should be found in your package: ¾ TL-SC3171 Day/Night Surveillance Camera ¾ Power Adapter ¾ Mounting Bracket with three screws, a Lock Ring, a Brace and a Base.
2 Chapter 1 Minimum System Requirement s We strongly recommend your computers follow our minimum requirements in order to use this IP-Camera normally .
3 Chapter 2 Physical Overview 2.1 Front View Figure 2-1 Focus Adjustment Ring : Adjust the focus to get a clear image. Built-in Microphone : Built-in microphone for two-way audio. 2.2 Bottom view Figure 2-2 Wireless Antenna : For connection of IEEE 802.
4 then press and hold the Reset Button for at least 10 seconds. T he CPU of the camera starts to work completely 1 minute after you release the Reset button. I/O T erminal Connector : Input/Output to support External Alarm and Sensor used for motion detection, event triggering and alarm notification, etc.
5 Chapter 3 Using IP Camera via Web Browser 3.1 Obain the IP Address 1. Insert the provided CD into your CD-ROM driver . The Setup Wizard will automatically pop up on your computer ’s screen as shown in the figure below . Figure 3-1 2. Choose the Intelligent IP Inst aller , and then the next screen appears.
6 Figure 3-2 3. After the inst allation is finished, click St art > Program Files > TP-LINK >Intelligent IP Inst aller to start using the program. Figure 3-3 4. The following screen will then display . Click the Search button to search Network Cameras in the network; it displays Network Came ras information including IP Address.
7 Figure 3-4 3.2 Windows W eb Browser 1. Click Link to IE button in Figure 3-4 or launch your web br owser , and en ter the IP address (obtain from Figure 3-4) of the IP camera in the Location / Address field of your browser . ) Note: 1) For the first time login wi th IE, you will need to enable “ Download signed ActiveX controls ”.
8 Figure 3-5 ) Note: The default User name “admin” and Password “admin” are set at the factory for the administrator . Y ou can change them in the A ccount Menu. (P lease check “ SETTING → BASIC → Securit y → Account ”) 3. The web-based managem ent page will display on y our screen.
9 3.3 Mac Web Browser 1. Click the Safari icon on the screen as the figure below s hown, and enter the IP address of the IP camera (which can be obt ained from Figure 3-4) in the Lo cation / Address field of your browse r . ) Note: If you only want to view the video wit hout setting page, enter “http://<IP>/index2.
10 2. Enter the default User na me “admin” and passw ord “admin” in the dialog box as shown below . Figure 3-8 ) Note: The default Name “admin” and Password “admin” are set at the factory for the administrator . Y ou can change them in the Acc ount Menu (Pl ease check “ SETTING → BAS IC → Security → Account ”).
11 3. The web-based manage ment page will be display on your screen. In the leftmost column of the web-based manage ment page are Setting , Client Setting , and Image Setup . For more details, you can refer to Section 5.2 、 Section 5.3 and Section 5.
12 Chapter 4 Using IP Camera via Mobile Phone Y ou can use TP-LINK Web User Interface via mo bile phones. T o use IP cameras via mobile phones, please make sure your R TSP is set to “On” (Default is “ On”). T o change the settings of IP cameras, Please check “Settings → Basic → Camera → General.
13 ) Note: Y ou can also use RTSP clients (RealPlayer , VLC, Qu ickT ime Player etc) to view RTSP streaming, just type in “rtsp://<IP>:<PORT>/video.3gp ” as the Player URL. Below is an example of viewing the came ra in 3G streaming mode on NOKIA N76: 1.
14 5. Open with Real-Player and click Ye s to connect. 4.2 3G Web Brower Mobile V i ew Mode For 3G Web Browser Mobile V iew Mode, pleas e type “http://<IP> ” into your 3G Mobile’s W eb Browser . <IP> is the Public IP address of your IP camera (the default value is 192.
15 3. Enter name and p assw ord. Default values are both admin. Then click Log in 4. The TP-LINK User Interface and live image will show up in the middle of the screen. ) Note: It will show continuous snapshot s not a real time video streaming. T herefore, the recording feature is disabled.
16 4.3 2.5G W A P Browser Snap shot Mode For 2.5G W AP Browser Snapshot M ode, please type “<IP>/mobile.wml ” into your 2.5G WAP Browser . <IP> is the IP address of your IP camera, which can be obtained from Figure 3-4. 4.4 2.5G W eb Browser Snapshot Mode For 2.
17 3. Click Setting I and select protocol with TCP . 4. Click Setting II and select System Settings . 5. Click OK and connect to IP Camera..
18 T o use IP Camera via Opera Mobile with Windows M obile Smart Phone, please take the following steps: 1. Download the ” Opera Mobile 9.5.cab “ and copy to Windows Mobile 6 Smart Phone. 2. Click the “ Windows Explorer ” to find the download cab file.
19 5. T ype IP or http url link. 6. T ype the username and password or setup authentication off in Setting > Basic > Security > Account ..
20 Chapter 5 Configuration of Main Menu You would find that the illustrative web pages in this Manual are all orange. Please note that they're from our latest firmware, which can be downloaded fro m our website. Web pages in our previous firmware are blue.
21 5.1.2 Zoom in / out the image via the monitor window z Click to display the digital zoom in window . z Pull the to adjust the digital zoom range, and it will be showed on the above windo w . z Y ou can use the left click of your mouse to mo ve the to any where on the window to view the desired detail more clearly .
22 Microphone turned off V olume control bar 5.2 Setting This function is only for the Ad ministrator . Click this button to get into the Basic and Advance settings menus. There are four sub-menus under the BASIC menu, which includes Sy stem , Camera , Network , and Security .
23 Click this button to configure the settings of IP Camera, which includes Mode , View Si z e , Protocol , and Video Buffer . 5.3.1 Mode Click the drop-down list to choose MPEG4 , MJPEG and JPEG video compression mode. ) Note: MJPEG streaming is unavailable if RTSP mode is On (Please check SETTING → BASIC → Camera → General ).
24 General ). 5.3.4 V ideo Buffer T urn the Video Buffer function ON / OFF . The V ideo Buffer function makes the streaming more smoothly in unsteady network environment, but might cause a little delay in live viewing. 5.4 Image Setup Y ou can use the tool bar to optimize video Brightness , Contrast, Saturation and Hue .
25 Chapter 6 Setting-BASIC Click BASIC to display the submenus including System , Camera , Network , and Security . 6.1 System Click Sy stem to display the submenus including Information, Date/Time , and Initialize .
26 6.1.2 Date/T ime The Date/Time p age displays all options of time setting. ¾ Current date/time : Displays the current date and time of this IP Camera. ¾ PC clock : Displays the date and time of the monitoring PC clock. ¾ Date/time format : Y ou can click the drop-down list to sele ct dif ferent time display formats.
27 ) Note: The NTP server (Network T ime Protocol) is the ti me server whi ch is an Internet standard protocol built on the top of TCP / IP . This assures accura te synchronization to t he millisecond of computer clock time in a network of computers. z Time zone : Y ou can select the format from Greenw ich Mean Time.
28 applied immediately . The def ault language is “English”. 6.2 Camera Click Camera to display the submenus including General , MPEG4 and MJPEG . 6.2.1 General ¾ RTSP : Switch is On or Of f z RTSP Port : S pecify the transmission port number of RT SP streaming.
29 randomly from this range. ) Note: RTSP (Real T ime S treaming Protocol ) is a protocol used in streaming media system which allows client s to remotely control a streaming video server . RTSP is supports by most of the media clients such as Real Player , QuickT ime and VLC.
30 3) Viewer Authentication: If the viewer authentication is On , the users will be requested to type in username and password when viewing through RTSP . 4) Multicast Streaming (If it is ON) z Multicast address : S pecify the multicast server ad dress.
31 B. Mobile Vie w If RTSP is On (see Setting → Basic → Camera → General), the scr een will display as shown below . ¾ Vie w er Authentication: If the viewer authentication is On , the users will be requested to type in username and password when viewing through RTSP .
32 through. 8) Image Size : The image size of Mobile View is fixed at 160 x 120. 9) Frame Rate : Set the frame rate of the MPEG4 image. Y ou can choose values fr om 5, 10fps. The unit “fps” stands for “frames sent per second”. 10) Quality : z Auto : The quality and bitrate will be adjusted automatica lly according to the frame rate.
33 If RTSP is Off (see Setting → Basic → Camera → General), the screen will display as show n below . 11) Image Size : S pecify the image size when the networ k camera transmits. Y ou can choose among 640 x 480, 320 x 240, and 160 x 120. 12) Frame Rate : Set the frame rate of the MJPEG image.
34 6.3.1 Information The page of Information displays the MAC addres s of the device. 14) Obt ain an IP address automatically (DHCP) : (If a DHCP server is installed on the network) Select this, the IP will be assigned by the DHCP serve. 15) Obt ain DNS server address autom atically : Select this to obt ain the address of DNS server automatically .
35 16) Use the following IP address : Select this when the fixed IP address is set. z IP address : Enter the IP address of the device. z Subnet mask : Enter the subnet mask. z Default gatew ay : Enter the default gateway . 17) Use the following DNS server address : Select this when you set the fixed IP address as the IP address of DNS server .
36 6.3.2 PPPoE (Point-to-Point Protocol over Ethernet) If your ISP provi des Dynamic IP with authentication by username and password, enter all PPPoE information in this part. When you use the PPPoE function, you nee d to turn on the DDNS or IP Notification function at the same time.
37 24) Use the following DNS server address : Select this when you set the fixed IP address as the IP address of DNS server . z Primary DNS server : Enter the IP address of the primary DNS server . z Secondary DNS serve r: Enter the IP address of the secondary DNS server .
38 The IP Camera offers the DDNS (Dynamic Domain Name Syst em) feat ure, which allows the hosting of a website, FTP server , or e-mail server with a fix ed domain name (named by yourself) and a dynamic IP address, and then your friends can connect to your se rver b y entering your domain name no matter wh at your IP address is.
39 2. Input all information and fo llow step by step with DynDNS. . 3. Log in with new account and click Account → My Hos ts → Add Host Services ..
40 4. Type domain in the Hostname field and select sub-domain. 5. After typing in information, check your DDNS service..
41 6. Type yo ur DDNS User ID , Password and Host name in Setting → Basic → Netw ork → DDNS . After completing setting, reboot IP Camera. 6.3.4 UPnP (Universal Plug and Play) Choose menu “ Network → UPnP ”, you can view t he information about UPnP (Universal Plug and Play ) in the screen as shown in the following figure.
42 30) HTTP port : Enter the HTTP port number and the default HTTP port is 80. 31) SSL port : Enter the SSL port number and the default SSL port is 443. 32) MPEG4 RTSP port : Enter the MPEG4 RTSP port, default value is 5544. ) Note: UPnP (Univ ersal Plug and Play) : UPnP is a set of computer netwo rk protocol.
43 33) Device Name : Enter Device Name to your needs. ) Note: How to use Bonjour in your Windows Browser UI? Please check the link below: http://www .apple.com/support/do wnloads/bonjourforw indows.html 6.3.6 IP Notification When network notify type is set to “ON”, you can s end an e-mail notification of the completion of the network setting.
44 e-mail is sent. If this option is selected, the IP Notification page will be different as following figure shown. z POP server name : It is necessary when the POP before SMTP is selected in Authentication. T ype the POP (receiving mail) server name up to 64 characters, or type the IP address of the POP server .
45 42) Messenger : Check the radio button before On , so you can use your IP Camera via this fu nction. 43) Protocol : Displays the protocol used. 44) Login Account : Enter th e MSN account registered for you IP Camera. 45) Pass w ord : Enter the password of the MSN acco unt.
46 A. Configuring your IP camera ) Note: If you use a Modem Router to access the Internet, y ou should set your IP Camera as the virtual server with port range 20000-21000 on the M odem Router ’s web-based management page. 1. Click “ BASIC->Network->Messenger ” to enter the “Messenger” page.
47 B. Add the camera’s msn account 1. Make sure the desired computer with MSN installed. Log into the MSN. 2. Make sure the MSN view plugin is installed. This plugin is embedded in IntelligentIPInstalle rSetup(TPLink)-1.1.16.09. exe and will be installed automatically when you install Intelligen tIPInstallerSetup(TPLink)-1.
48 5. Check its st atus. Normally it should be online. 6. Click the camera icon and select Vie w a contact’ s w ebcam to view the video..
49 7. W ait for a moment, and you will see the video captured by your IP Camera. 6.4 Security Click Security to display the submenus including Account and HTTPS .
50 6.4.1 Account The device default account and password setting is “admin / admin”. That means everyone who knows IP address can access the device including all configur ation. Therefore, it is necessary to assign a password if the device is intende d to be accessed by others.
51 z The Viewer mode only can view the Live View . 56) V iew er Authentication : Allows all viewers direct ly access to Live V iew . 6.4.2 HTTPS HTTPS is a URL scheme used to indicate a secure H TTP connection. It is syntac tically identical to the http:// scheme normally used for accessing resources us ing HTTP .
52 ) Note: 1) When enable HTTPS with R TSP on mode, the IP Camera only protect the setting such as username and password and do not protect video and audio. 2) When enabl e HTTPS with R TSP off mode, the IP Camera will protect all setting including video and audio.
53 Chapter 7 Setting-Advance Click Advance to display the submenus including FTP client , SMTP , HTTP event , Alarm output , Schedule , Alarm input , Alarm buffer , Motion detection and S ystem Log . 7.1 FTP client Use this menu to set up for capturing and sending images to an FTP server .
54 7.1.1 General Select On when you use FTP function. The FTP client setting p age will appear . Select Off when you do not wish to use the FTP client function. ) Note: The frame rate and operabilit y on the main viewer may decreas e while a file is being transmitted by the FTP client function.
55 65) Remote p ath : T ype the path to the destination in FTP server up to 64 characters. 66) Image file name : T ype the file name you want to assi gn to the images when sending to the FTP server . Y ou can use up to 10 alphanumeric characters, - (hyphen ) and _ (underscore) for naming.
56 ) Note: 1) Y ou can set motion detection on motion detection p age (Please go to “ Setting → Advance → Motion detection → Setting ”). For more details, you can check Section 7.7 . 2) Motion Detection works only when the MPEG4 function is On and the Cropping is set to Of f.
57 ) Note: Y ou can set the alarm buffer function at Alarm Buffer page (Please go “ Setting → Advance → Alarm Buffer → Setting ”). For more details, you can check Section 7.7 . z Alarm Input: Select the connected alarm. Sensor i nput1: The external sensor which is connected to sensor input 1 of the alarm input.
58 ) Note: Y ou can set schedule function on Schedule page . (Please go to “ Setting → Advance → Schedule → Setting ”) For more details, you can check Section 7.5 . 7.1.3 Periodical sending Y ou can set to send an image file to FTP server periodically by selecting On to send the image file to FTP server linked with setting period.
59 to the file name. z Sequence number : A consecutive number is adde d to the Image file name. z Sequence number clear : Click Clear and the suffix of the sequence number returns to 1. 72) Interval : Set the periodical sending is ef fective interv al.
60 7.2.1 General Select On when you use the SMTP fu nction. The co mmon setting options are displayed below . Select Off if you do not wish to use the e-Mail (SMTP) function.
61 74) SMTP server name : T ype the SMTP server name up to 64 characters, or the IP address of the SMTP server . 75) SMTP Server Port : Y ou can set port number from 1~65535 according to your mail server . The default value is 25. 76) Security setting : Check SSL box if the mail server you use has security restriction.
62 78) SMTP : Select it if SMTP authentication is necessary when an e-mail is sent. 79) POP before SMTP : Select if POP before SMTP authenticati on is necessary when an e-mail is sent. ) Note: When you set to On, be sure to select either or both SMTP or / and POP before SMTP .
63 characters.) 7.2.2 Alarm sending Set to send the mail with connection to the alarm detecti on by the external sensor inp ut or by the built-in motion detection function. Select On to send the image and file to SMTP server linked with the alarm detection.
64 88) Alarm z Motion Detection : Click it for using Motion Detection function as a sensor . Y ou can set motion detection function on the motion detection page.
65 ) Note: 1) Y ou can set motion detection on motion detection p age (Please go to “ Setting → Advance → Motion detection → Setting ”). For more details, you can check Section 7.8 . 2) Motion Detection works only when the MPEG4 function is On and the Cropping is set to Of f.
66 ) Note: Y ou can set the alarm buffer function at Alarm Buffer page (Please go “ Setting → Advance → Alarm Buffer → Setting ”). For more details, you can check Section 7.7 . z Alarm input : Select the connected alarm. Sensor input1 : The external sensor which is connected to sensor input 1 of the alarm input.
67 ) Note: Y ou can set schedule function on Schedule page . (Please go to “ Setting → Advance → Schedule → Setting ”) For more details, you can check Section 7.5 . 7.2.3 Periodical sending Y ou can set to send an image file by SM TP server periodically by selecting On to send the image file by SMTP server linked with setting period.
68 is added to the file name. z Sequence number : A consecutive number is adde d to the Image file name. z Sequence number clear : Click Clear and the suffix of the sequence number returns to 1. 92) Interval : Set the periodical sending is ef fective interv al.
69 7.3.1 General 94) HTTP even t: Set up the HTTP server URL, port, User ID, Pass word, and Proxy Server settings..
70 For example: URL: 192.168.1.7/cgi-bin/operator/ptzset ) Note: The setting of URL should be the same as CGI. 7.3.2 Alarm sending Set to send the mail with connection to the alarm detection by the built-in motion detection function. Select On to send the image and audio file to HTTP server linked with the alarm detection.
71 9 Parameter : the parameter of CGI (defined in Setting → Advance → HTTP event → General → URL ) is from your target device. For example, move=down. 9 Message : message will show up in the form of Me ssage = PTZ down. If your target device didn’t support the parameter of messa ge, you c an’t see the message.
72 ) Note: Y ou can set the alarm input functi on at alarm input page (Please go “ Setting → Advance → Alarm input → Setting ”). For more details, you can check Section 8.6 . 96) Effective period : Set the period when the periodical sending is ef fective.
73 7.4.1 Setting Alarm output : To activate the Alarm output function, select On . When you do not use the Alarm output function, select Off . 97) Digital output : Select High signal output and Low signal output as your alarm. 98) Trigger condition : Select the mode of the Alarm output function.
74 ) Note: 1) Y ou can set motion detection on motion detection p age (Please go to “ Setting → Advance → Motion detection → Setting ”). For more details, you can check Section 7.7 . 2) Motion Detection works only when the MPEG4 function is On and the Cropping is set to Off.
75 ) Note: Y ou can set the alarm buffer function at Alarm Buffer page (Please go “ Setting → Advance → Alarm Buffer → Setting ”). For more details, you can check Section 7.7 . z Alarm Input: Select the connected alarm. Sensor input1 : The exter nal sensor which is connected to sensor input 1 of the alarm input.
76 z Schedule: Y ou can specify the period when the periodical sending is effectiv e in the Schedule setting in the other section. ) Note: Y ou can set schedule function at schedule page. (Please go “ Setting → Advance → Schedule → Setting ”) For more details, you can check Sectio n 7.
77 7.5.1 Setting 102) Schedule Selection : Select the list box to spec ify the schedule you want to set. z FTP -Alarm z FTP - Periodical z e-Mail (SMTP) -Alarm z e-Mail (SMTP) -Periodical z HTTP event -Alarm 103) Mon (Monday ) to Sun (Sunday ): The time period on the right of the checked day is the effective period of the schedule.
78 7.6.1 Setting 106) Sensor input 1 : Click it on for using external sensor wh ich is connected to s ensor input1 of the camera I / O port. z Trigger condition : Select High signal output and Lo w signal output as your alarm. z Camera move : Pull down the window to select the camera preset position.
79 7.7.1 Setting Alarm buffer : The basic setting options are displayed below. 107) Recording cap acity z Pre-alarm period : Display the maximum recording capac ity of image/audio before the alarm detection. z Post-alarm period : Display the maximum recording capacity of image/au dio after the alarm detection.
80 There are three Motion Detection functions as sens ors to set for different detecting zones. Each one has Threshold and Sensitivity inputs which you c an adjust to specific zone sequentially . Motion Detection function can support FTP , SMTP and HTTP event for capturing and sending images.
81 7.8.1 Setting 109) Threshold : It means the extent whic h the alarm will be triggered. 110) Sensitivity : It means that how often the sensor will sc an the image. The higher sensitivity it is and the more frequently it scans. z Motion Detection 1 : Click it for using Motion Detection 1 function as a sensor .
82 7.9.1 Setting ¾ Enable remote log : Enables user to send the log data to a specified log server . ) Note: There is a function called W atchdog which can automatically detect errors and restart the IP camera while mpeg, mjepg, 3gpp, or web cannot work.
83 Appendix APPENDIX a – FRAME RA TE & BIT RA TE T ABLE This chapter provides tables that help you to optimize your IP camera with your network environment.
84 320*240 512 30 550 30 320*240 512 15 600 16 160*120 1024 30 950 30 160*120 1024 15 750 16 160*120 512 30 500 30 160*120 512 15 50 16 160*120 128 30 130 30 160*120 128 15 140 16 A.3 MJPEG @ 15f ps / kbp s Quality 640*480 320*240 160*120 Excellent 4000 1500 600 Detailed 2400 900 400 Good 1600 650 300 S tandard 1300 500 240 Medium 900 350 170 A.
85 320*240 Good 5 260 5 320*240 Medium 15 350 13 160*120 Medium 5 130 5 160*120 Excellent 15 600 13 160*120 Excellent 5 230 5 160*120 Good 15 300 13 160*120 Good 5 1 15 5 160*120 Medium 15 170 13 160*120 Medium 5 65 5 APPENDIX b – STORAGE REQUIREMENT T ABLE This chapter provides tables that help you set your recording storage system.
86 B.3 MPEG4 St orage Requirement GB / channel / day Image-Size Bitrate Setting Frame-Rate Setting Current Bitrate 640*480 2048 30 23.0 640*480 2048 15 22.2 640*480 1536 30 18.5 640*480 1536 15 17.9 640*480 1024 30 10.5 640*480 1024 15 10.5 640*480 512 30 5.
87 FA Q Q1. What can I do if I forgot the login name and p assw ord? Press and hold the Reset button on the bottom panel with a p in or paperclip. Please continue holding down the Reset button for approximately 15 seconds. And t hen IP Camera will reboot.
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Wenn Sie TP-Link TL-SC3171 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für TP-Link TL-SC3171 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von TP-Link TL-SC3171 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über TP-Link TL-SC3171 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon TP-Link TL-SC3171 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von TP-Link TL-SC3171 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit TP-Link TL-SC3171. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei TP-Link TL-SC3171 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.