Benutzeranleitung / Produktwartung iES32 des Produzenten Toshiba
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January 2003 Stratagy Flash, IVP8 and Stratagy iES32, ES4, ES80, ES96, ES96R General Description ® V oice Processing Systems.
Publication Information T oshib a Americ a Informati on Syst ems, I nc., T elecomm unicat ion S ystems Divis ion, r es erve s the r ig ht, w it hou t p r ior n o ti ce, to r e vise th is in forma tion.
TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division License Agreement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULLY READ THIS LICENSE AGREEMENT .
TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division Additional Microsoft License T er ms The following additional License Agreement terms apply to software included in the T AIS System that is licensed from Microsoft Licensing, Inc.
T oshiba America Information System s, Inc. T elecommunication Sy stems Division Limite d W arrant y T oshiba America I nformation Systems, I nc., ( “ TA I S ” ) warrants that this voice processin.
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Stratagy General Description 01/03 i Content s Introduction Organizati on ..................... .................................... ........................... .................. ............. ..... .................. .. v Conventions.... ...........
Contents Chapte r 2 – Features ii Stratagy General Description 01/03 Class of Ser vice (COS) ...................... .................. ........................... .................................... .. ................ 22 Copy Mailbox. ............
Contents Chapt er 3 – Str atagy ES Featu re G rou ps Stratagy General Description 01/03 iii Single-dig it Menus ............................. ........................... .................. .................. ................. .......... ......... 36 Soft Key Con trol of Voice Mail .
Contents Chapte r 4 – Specific ations iv Stratagy General Description 01/03.
Strat agy General Description 01/03 v Introduction This gene ral de scripti on is an ov erview of the S tratagy ® V oice Pr ocessi ng systems and provide s general infor mati on desc ribin g each sy stem. Unle ss noted other wis e in th is book, r efer ences t o the S tratagy apply to a ll S tratagy product model s.
Introduction Related Documents/Media vi Strat agy General Description 01/03 Related Document s/Media Note Some documen ts list ed here may appea r in dif fe re nt ver si ons on the CD-ROM, FYI, or in print .
Strat agy General Description 01/03 1 Overview 1 This chap ter de scr i bes the mai n compo nent s of S tratagy and pr ovi des genera l de sc ripti ons of eac h of the S tratagy sy st ems ( se e T able 1 on page 2 ). Unless noted otherwise in this book, re fe re nces to S tratagy apply to a ll produc t lines a nd models.
Overview 2 Strat agy General Description 01/03 T able 1 Stratagy Mo dels and Key Feature Co mparison Stra tagy Flash IVP8 iES32 ES4 ES80 ES96 ES96R Ports M i n i m u m 2 2 42444 Maximu m 4 8 32 4 80 96 96 Port Upg rade Opti on Electroni c Deliv ery Meth od Intel® V oic e Board H ardware Messa ge S torage (approx.
Overview Stratagy Fl ash and I VP8 Strat agy General Description 01/03 3 S trat agy Flash and IVP8 S tratagy Flash and I VP8 share man y of the same feat ures and ca pabilit ies. The Flash i s desi gned for small b usines ses wit h fe wer users a nd lo wer call vo lumes.
Overview Stratagy F lash and IVP8 4 Strat agy General Description 01/03 S trat agy IVP8 The Stra tagy IV P8 ’ s circuit card arc h i tec tu re (shown right) is a T os hiba pro priet ary d esign utili zing stat e-of-t he-art e m bedded process ing cap abiliti es.
Overview Stratagy Fl ash and I VP8 Strat agy General Description 01/03 5 S trat agy Flas h, IVP8 Syst em So f tware Str a ta g y ’ s flex ibilit y is l argely a r esult of it s soft ware. The follow ing provi des a b rie f o ver vi ew of the Stra tagy s ystem sof tware .
Overview Stratagy E nterprise Serve r (ES) 6 Strat agy General Description 01/03 S t rat agy Enterprise Server (ES) The Stra tagy ES is a po werf ul ha rdwa re /so ftw are p lat fo rm th at con sists of fi ve mod els — St ratagy iES 32, ES4, ES80, ES96, and ES96R — d esigned fo r medium t o ente rprise- sized busines ses.
Overview Stratagy Enterp rise Server (ES) Strat agy General Description 01/03 7 All S tratagy ES standalone systems ar e equipped with IDE hard drive s that ca n off er a voic e storage capacit y of 900 hour s.
Overview Stratagy E nterprise Serve r (ES) 8 Strat agy General Description 01/03 Str at agy ES96 ES96 (shown right) is the lar gest S tratagy ES platfor m.
Overview Stratagy Enterp rise Server (ES) Strat agy General Description 01/03 9 Strat agy ES4, ES80 , ES 96, ES96R St and ard Compon ent s The Stra ta gy ES ’ s base c omponents ar e shown i n Ta b l e 2 . T able 2 Stratagy ES Bas e System Comp onents ES4 1,3 ES8 0 1 ES96 1 ES96R 1, 2 Motherbo ard with Inte l Cele ron p roces sor .
Overview Stratagy E nterprise Serve r (ES) 10 Strat agy General Description 01/03 Voice and Resour ce Boards One or mo re voice b oards are used in th e standalone S trata gy ES platforms to convert, compress and stor e analog vo ice si gnals.
Overview Stratagy Enterp rise Server (ES) Strat agy General Description 01/03 11 Optional Equipment Optional equipment c an be order ed with t he system an d is boxed separat ely . Th e followin g equipment is optio nal and can be inc luded in t he initi al confi guration or added as an upgr ade.
Overview Stratagy E S System So ftware 12 Strat agy General Description 01/03 S t rat agy ES System Sof tware All of t he St ratag y ES platfo rms run on W indows NT , with the i ES32 runnin g on Micro soft ’ s W indows NT 4.0 Embedded o perating system soft ware.
Overview Stratagy ES Syste m Software Strat agy General Description 01/03 13 Strat agy ES Administrat i on Sof tware The S t ratagy ES Administration s oftware p rogram is p reloaded o n every system and i s composed of the a dministra tive and configu ration men us for the system .
Overview Features 14 Strat agy General Description 01/03 Microsof t NetMee ting Note Appl ies to iES3 2 only . Remote maint enance ca n be perfor med using t he NetMeetin g ® softw are lo cated on an IB M- compatibl e computer . This software repl aces pcANYWHERE us ed on the de sktop S trata gy ES systems.
Overview Feature/Sy stem C ompariso n Chart Strat agy General Description 01/03 15 Feature /System Comp ar ison Chart The foll owing t able provi des a lis t of the availabl e S tratagy feature s .
Overview Feature/Sy stem C omparison C hart 16 Strat agy General Description 01/03 Mailbox – Function Loc k NA NA ✕✕ Mailbox – Grou ps ✕✕ ✕ ✕ Mailbox – Security Code ✕✕ ✕ ✕ M.
Overview Feature/Sy stem C ompariso n Chart Strat agy General Description 01/03 17 Single-di git Me nus ✕✕ ✕ ✕ Soft Key Control of V oice Mail NA NA ✕✕ Soft Key Control Over S trata Net NA NA ✕✕ System Adminis trator ’ s Mail box ✕✕ ✕ ✕ System Backup ✕✕ ✕ ✕ T oken Program ming (c ustom ap plicat ions, IVR, etc.
Overview Feature/Sy stem C omparison C hart 18 Strat agy General Description 01/03.
Strat agy General Description 01/03 19 Features 2 This chap ter pr esents a n overview o f availa ble S tratagy standar d featur es. S tratagy ES fe atures provide d throu gh the use o f Feature Groups a re descri bed in Chap ter 3 – S trata gy ES Feat ure Groups .
Feature s Automati c Message Copy 20 Strat agy General Description 01/03 Automa ti c Me s sa g e Co py System A vail abili ty: All syst ems A mailbox c an be confi gured to a utomati cally co py all inc oming mess ages into a second designa ted mailbo x ’ s fol de r of messa ges.
Feature s Caller C onfirmati on Prior to T ransfe rring Strat agy General Description 01/03 21 Caller Confirmation Prior to T ransferring System A vail abili ty: All syst ems When a ca ller st ays on .
Feature s Call Q ueuing 22 Strat agy General Description 01/03 Call Queuing System A vail abili ty: All syst ems When a us er ’ s extensi on is busy , St ratagy c an be co nfigured to of fer the calle r the opti on of e ither leaving a message or holdi ng unti l the cal led exte nsion becomes av ailable .
Feature s Copy Mail box Strat agy General Description 01/03 23 Copy Mailb ox System A vail abili ty: All syst ems The Copy Ma ilbox fea ture ena bles t he System Admin istrat or to cre ate new mailboxes b y copyin g an ex isting mail box.
Feature s Disk Spa ce Notific ation 24 Strat agy General Description 01/03 Disk S p ace Notifi cation System A vail abili ty: All syst ems Auto mati cally notif ies th e Sys tem A dmini stra tor w hene ver av ailab le sys tem d isk s pace f alls b elow a defin ed thre shold.
Feature s Fax T one Dete ction Strat agy General Description 01/03 25 Fax T o ne Detecti on System A vail abili ty: All syst ems All S tratagy syste ms can be programmed t o list en for an incomin g fax tone when answe ring incomi ng lines.
Feature s Interacti ve V oice Response (IVR) 26 Strat agy General Description 01/03 Interact iv e V oice Respons e (IVR) System A vail abili ty: All syst ems Note S tratagy Fla sh does not suppor t some IVR fun ctions.
Feature s Mailbox – Personal Gree tin g Strat agy General Description 01/03 27 Mailbo x – Personal Gre eting System A vail abili ty: All syst ems Each user can recor d up to seven pers onal gree tings that are pl ayed when the user i s unavail able.
Feature s Mailbo x Number – V aried/Fixed L ength 28 Strat agy General Description 01/03 Mailbo x Number – V aried/Fix ed Length System A vail abili ty: All syst ems S tratagy supports mailboxes o f up to eight dig its, or 10 0 million d iff erent pos sible mai lbox number s.
Feature s Message – D ate and Tim e Strat agy General Description 01/03 29 Message – Date and T i me System A vail abili ty: All syst ems Prior t o playing the contents of the a mes sage, the System Adminis trator c an configu re eac h mailbox or group of ma ilboxes t o automat ically play the d ate and ti me the messa ge was r ecorded.
Feature s Messa ge – Pause During Playback 30 Strat agy General Description 01/03 Note The Panic notif ication is supp orted by t he S tratag y Flash and IVP8. Bene fit( s) • Flexibl e notifi cation r ecords ena ble S tratagy to be us ed with al most any kind of PBX or notifi cati on method.
Feature s Messa ge – Purgin g Strat agy General Description 01/03 31 Bene fit( s) • Useful t o users who want to writ e down a long phone n umber or other inf ormation i n a message. • Enables a user t o skip fo rward i n a previo usly-h eard messag e to ge t one part icula r piece o f info rmatio n.
Feature s Messa ge – Retur n Rec eip t V er i fic ati on 32 Strat agy General Description 01/03 Message – Return Receipt V erification System A vail abili ty: All syst ems When a user s ends or for ward s a mes s age to anoth er us er , the m e ssage can be mark ed fo r retu rn receip t veri ficati on.
Feature s Message – Vo l u me Co n t r o l Strat agy General Description 01/03 33 Message – V olume Control System A vail abili ty: S tratagy Fl ash, S trat agy ES S tratagy permits r eal-ti me volume c ontrol of messages du ring pl ayback.
Feature s Networking (AMIS) 34 Strat agy General Description 01/03 Networking (AMIS) System A vail ability : S tratagy IVP8 , St ratagy ES S tratagy software supports industry standa rd AMIS analog network ing.
Feature s Remote Admini stra tio n Strat agy General Description 01/03 35 Remote Administration S trat agy Flas h, IVP8 The R e mote Admin ist ra tor ha s full s creen acce ss to th e sys tem (p rote cted b y two di fferen t passw ord s), in clu di ng al l ava il abl e syst em fea tur e s.
Feature s Shutdow n Using th e T elephone Di al Pad 36 Strat agy General Description 01/03 • Report Opti on 2 enabl es you to cus tomi ze a rep ort for user mail boxe s and AMIS Gateway and Proxy mailbox es. The report columns represe nt fields of the User scre en, and can include either all or a subse t of mailb oxes in th e syst em.
Feature s Soft Key Co ntrol of V oice Mail Strat agy General Description 01/03 37 Sof t Key Control of V oic e Mail System A v ailabili ty: S tratag y ES Important! Requi r es T oshiba Pr opriet ary Integ ration.
Feature s System Adm inistrator ’ s M ailbo x 38 Strat agy General Description 01/03 System Admin istra tor ’ s Mailbox System A vail abili ty: All syst ems S tratagy has a specia l mailbo x known as th e System Admin istr ator mai lbox.
Feature s T oken Programmin g Lang uage Strat agy General Description 01/03 39 T oke n Progra mming Language System A vail abili ty: All syst ems While S tra tagy provi des an eas y confi guratio n of mail boxes for stand ard featu res (Au diotex, Automated At tendant, V oice Mess aging, d ialing a standard extension , etc.
Feature s User T utor ial ( New Us er) 40 Strat agy General Description 01/03 User T utori al (New User) System A vail abili ty: All syst ems A first time user of S trata gy auto maticall y hears a us er -friendly tut orial upo n logging in to hi s/her mailbox.
Feature s T elephone S ystem Int egratio n Strat agy General Description 01/03 41 T elephone Sys tem Integration S tratagy can be conf igure d to work wit h various telephone system integrat ions.
Feature s T elephone Sys tem Integra tion 42 Strat agy General Description 01/03.
Strat agy General Description 01/03 43 S trat agy ES Feature Group s 3 Feature Groups e xpand the s tandard vo ice proce ssing fea tures of the S tratagy product family by providi ng such adva nced feature fu nctional ity as Fax Server and Unifie d Messaging.
Stratagy ES Feature Groups Fax Server 44 Strat agy General Description 01/03 Fax Server W ith the Fax Ser ver feat ure group, the Strat agy ES syste m serves as the ce ntral hub for fax messaging and tr ansmissio n. T o use fa x wit h the Stra ta gy E S: • A Intel GammaFax boar d and D/41ESC or D/160SC-LS voi ce board mus t be inst alled.
Stratagy ES Feature Groups Fax Ser ver Strat agy General Description 01/03 45 Remote Retrieval T o retrie ve a fax mess age re mote ly , the us er ca n call from a ny DTMF telep hone . The user re view s the messa ge, is prompt ed that t he message contains a fax, and the number of pages.
Stratagy ES Feature Groups Automati c Speech Recogn ition (ASR) 46 Strat agy General Description 01/03 Unified Mess aging wit h Fa x Server When bundled with the Fax Serve r featur e group, UM of fers the us er an ef ficient and easy way to manage all types of messages, s aving time and troubl e.
Stratagy ES Feature Groups Unifie d Messagi ng (UM) Strat agy General Description 01/03 47 Unified Messagi ng (UM) S tratagy ES provides UM as an opti onal feat ure group. UM enables users to retriev e their v oice, fax and e -mail messages from withi n their e -mail clien t inbox scr een.
Stratagy ES Feature Groups Unifie d Messa ging (UM) 48 Strat agy General Description 01/03 Internet Pr ot ocol Inte gration The S t ratagy ES sends v oice and f ax messages to any e -mail servi ce that s upports t he SMTP and POP3 Inter net prot ocols.
Stratagy ES Feature Groups T ext-T o-Sp eech (TTS) Strat agy General Description 01/03 49 T ex t- T o-S peech (TTS) The S t ratagy ES provides TTS as an optional f eature g roup.
Stratagy ES Feature Groups Interacti ve V oice Response (IVR) 50 Strat agy General Description 01/03 T o enable TTS on the S tratagy ES4, ES80, ES96, and ES96 R: • the E TI – Eloquence software must be ins talled. T his softwa re can be found on t he St rata gy ES softwar e CD-ROM that ships with each s ystem.
Strat agy General Description 01/03 51 S pecifications 4 This chap ter pr ovides de tails of the ph ysical an d funct ional cha racteri stics of the S tratagy sy stem equipment .
Specifications Stratagy i ES32 52 Strat agy General Description 01/03 S trat agy iES32 S t rat agy ES4, ES80, ES96, and ES96R Configurat ion Dime nsi ons We ig ht Po we r Requirements • 4~32 port s (upgrades perfo rmed e lectronic ally) • Integrate d board for Strata CTX te lephone syste m • Storag e capaci ty of appro x.
Specificati ons Str a tagy F las h, IVP 8 Opti onal E quipm ent Strat agy General Description 01/03 53 S t rat agy Flas h, IVP8 Optional Equipment S t rat agy ES Optional Eq uipment System Options Str.
Specifications ONEAC 400 U PS 54 Strat agy General Description 01/03 ONEAC 400 UPS • Nominal input vol tage: 1 20V AC, 6 0 Hz and 2 30V AC, 5 0/60 Hz • Surge vol tage withs tand capa bility: ANSI/ IEEE C62.
Specificati ons ONEAC 400 U PS Strat agy General Description 01/03 55 T able 6 Stratagy Hardware Envir o nme ntal and Elect ri cal Spec ifica tion Summ ary Envi ron ment al Conditions Operatin g T emper ature 39.
Specifications ONEAC 400 U PS 56 Strat agy General Description 01/03.
Strat agy General Description 01/03 57 Index A about this guide conventions, v organization, v related documents/media, vi administrati on software, 13 configuration wizard, 13 AMIS, 34 Antares board,.
Index I ~ S 58 Strat agy General Description 01/03 platform configurations, 12 resource boards, 11 , 53 SAM, 10 serial port boards, 53 tape drive, 11 , 53 voice boards, 10 - 11 , 53 I integration, 41 .
Ind ex T ~ V Strat agy General Description 01/03 59 Stratagy systems Strat agy Fl ash, 3 - 4 , 39 , 51 , 53 Stratagy IVP8, 4 , 39 - 40 , 51 system administrator ’ s mailbox, 38 backup, 38 electr ica.
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