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SpeedT ouch™ USB/330 ADSL USB Modems Setup and User’ s Guide Release R3.0.1 300 SERIES.
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SpeedT ouch™ USB/330 Setup and User’ s Guide Release R3.0.1.
Status v4.0 Change Note Pec ke lb e e n S Shor t Title STUSB/330 Setup and User’ s Guide R3.0.1 (en) Copyright © 2004 THOMSON. All r ights reserved. Passing on, and copyi ng of this document, use and communication of its contents is not perm itted without written authorization from THOMSON.
E-SIT-CTC-20030702-0003 v4.0 3 Contents 1 SpeedTouch™ Introducti on ...................... .................... 5 1.1 Getting Acquainted with the SpeedTouch™ ............................. ....................... 6 1.2 SpeedTouch™ Support .......
E-SIT-CTC-20030702-0003 v4.0 4 4 SpeedTouch™ Diagnostic s ........................ .................. 43 4.1 The SpeedTouch™ Status Icon ......... ................................... ............................ 44 4.2 The Diagnostics Appl ication .
1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 5 1 SpeedT ouch™ Introduction Introduction Thank you for pur chasing the SpeedT ouch™USB/330 ADSL USB modem! With the awar d-winning SpeedT ouch™ Asymme tric Digital Subscriber Line (ADSL) modem surfing the Internet will become a whole ne w experience.
1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 6 1.1 Getting Acquainted with the SpeedT ouch™ Delivery check Check your SpeedT ouch™ package for the following items: • One SpeedT ouch.
1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 7 1.2 SpeedT ouch™ Suppor t Suppor ted Operating Systems This User’ s Guide describes the installati on and use of the SpeedT ouch™ unde.
1 SpeedTouch™ Introduction E-SIT-CTC-20030702-0003 v4.0 8.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 9 2 SpeedT ouch™ Installation Connection methods The SpeedT ouch™ supports the following conne ction methods: • PPP (PPP oE or PPP oA) • RFC1483 Bridged Note PPP oE connectivity for Mac OS 8.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 10 2.1 Installation for MS Windows Operating Systems Introduction This section will a ssist you in installing the SpeedT ouch™ and preparing your PC for your Internet connectivity .
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 11 2.1.1 SpeedT ouch™ Installation Previous SpeedT ouch™ installations If a pr evio us SpeedT ouch™ in stallation r e sides on your computer , you ar e able to perform an upgrade of the exis ting SpeedT ouch™ installat ion.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 12 4 The following window appears: Click either Install PPP USB Softw are or Install RFC1483 USB Softw are depending on your Service Provider’ s specifications. 5 The follo wing window asks y ou to select y our local setting.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 13 8 The following windows ask you to select a destination and a program folder . In most cases the proposed f olders are best suited f or the SpeedT ouch™ driver soft- ware. Follow the instructions and cli ck Next whenev er r equested.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 14 The hardware installation procedure Pro ceed as follows: 1 Use the ADSL cable pro vided to wir e the SpeedT ouch™ ADSL por t to your tele- phone wall outlet or distributed filter . 2 Insert the SpeedT ouch™’ s USB connector into the computer’ s USB por t.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 15 2.1.2 Dr SpeedT ouch™ Introduction The Dr SpeedT ouch™ application allows you to diagnose and tr oubleshoot your Speed- T ouch™.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 16 Using Dr SpeedT ouch™ By default Dr SpeedT ouch™ is started automati cally at boot of your system and runs in the background, i.e. minimized in the status area. To s h o w D r S p e e d To u c h ™ : 1 Double-click in the status area.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 17 • Select the Performance tab to monitor the downstream and upstream perfor- mance . of your DSL connection: For mor e information on Dr SpeedT ouch™ cli ck Help in the application or press F1 for context sensitive help.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 18 2.2 Installation for Mac Operating Systems Introduction This section will assist y ou in installing the SpeedT ouch™ and preparing y our computer for your Internet connectivity . Installation The installation procedur e to follow depends on the Mac OS y ou are running.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 19 2.2.1 Installation for Mac OS 8.6/9.x Suppor ted Operating Systems One of the following OSs must be readily installed on your computer : • Mac OS 8.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 20 6 The installer copies the necessa r y files to your computer . 7 The following screen a ppears: Click OK to procee d. 8 At the end of the procedur e , the following window appears: Click Restar t to finish the installation and restart your computer .
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 21 5 Close the Modem control panel. A dialog box appears asking whether you want to sa ve the changes you made: Click Save to sa ve y our changes to the configuration. As a result y our SpeedT ouch™ connection is installed and ready for use.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 22 2.2.2 Installation for Mac OS X Suppor ted Operating Systems The following OS must be readily installed on your computer: • Mac OS X v10.1, v10.2 and v10.3 Note Mac OS X v10.0 users must download the free upgrade to Mac OS X v10.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 23 5 The installation window appears: Click Continue . 6 The Software License Agreement scre en appears: When you click Continue , you are pr ompted to agree to the terms of th e software license agree ment.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 24 9 At the end of the procedur e , the following window appears: Click Restar t to quit the installer .
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 25 If you want to connect to the Internet via: • An RFC1483 connection your conn ection is installe d and read y for use. The SpeedT ouch™ is now prepar ed for connecting you to the Internet (See “3.
2 SpeedTouch™ Installation E-SIT-CTC-20030702-0003 v4.0 26 7 Click the Modem tab. This panel shows the modem configuration: Select SpeedT ouch™ USB Modem in the Modem list and lea ve the other modem settings unchanged.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 27 3 SpeedT ouch™ Internet Connectivity Introduction The SpeedT ouch™ supports two connection pr otocol models: • A PPP (PPPoE or PPP oA) connection See “3.1 Internet Sessions via a PPP Connection” on page 28 for mo re in form a- tion.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 28 3.1 Internet Sessions via a PPP Connection Introduction The SpeedT ouch™ suppor ts both most popular con nection methods: • PP.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 29 3.1.1 PPP Sessions for MS Windows Star ting a PPP session Pro ceed as follows: 1 Double-click the SpeedT ouch™ Dial-up icon on y.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 30 Network connection icon on the status area While you ar e connected, you can find the netw ork connection icon showing tw o PCs co.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 31 Configuring multiple entries In case you ha ve more than one account, and/or multiple SpeedT ouch™ devices connected to your PC , you can create m ult iple Dial-Up Networking (DUN) entries f or the SpeedT ouch™, with specific credenti als, properties and home web page.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 32 3.1.2 PPPoA Sessions for Mac OS 8.6/9.x Note For PPP oE session connectivity , see “3.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 33 T erminating a PPPoA session T o release a r emote access connection, click the Remote Access icon in the contro l strip , and select Disconnect : As a result the connection is r eleased.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 34 3.1.3 PPP Sessions for Mac OS X Star ting a PPP session Pro ceed as follows: 1 Click the Internet Connect dockling. Note If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect .
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 35 T erminating a PPP session Pro ceed as follows: 1 Click the Internet Connect dockling. Note If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect .
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 36 3.2 Internet Sessions via an RFC1483 Bridged Connection Connectivity The RFC1483 Bridged connection offers two connectivity scenario’ s: • IEEE802.1D T ranspar ent Bridging This connection pr ovides instant access without the ne ed of “opening” a connec- tion.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 37 3.2.1 Using an MS Windows XP BroadBand Connection. Configuring a broadband connection Pro ceed as follows: 1 On the Start menu, click (Setti ngs >) Control P anel . 2 The Control Panel window appears.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 38 6 In the next window , select Connect using a broadband connection that requires a user name and passwor d : Click Next to continue. 7 In the next window , give a name to th e connection you are cr eating, e.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 39 9 In the next window , fill in the Internet account information. This information should be pro vided by your service provider: 10 At the end of the configuration the following window a ppears: Click Finish to complete the configurat ion.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 40 5 As soon as the connection is establishe d, the connection message box and dial-up window are minimized into a DUN icon in the system tra y: Y ou can open your web br owser and surf the Internet.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 41 3.2.2 Using the Mac OS X PPPoE Dial-in Client Configuring a broadband connection Pro ceed as follows: 1 On the Apple menu, click System Pref erences . 2 The System Pref erences windo w appears.
3 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030702-0003 v4.0 42 Star ting a broadband Internet session Pro ceed as follows: 1 Click the Internet Connect dockling. Note If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect .
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 43 4 SpeedT ouch™ Diagnostics Introduction This section describes the SpeedT ouch™ Diagnostics tool.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 44 4.1 The SpeedT ouch™ Status Icon SpeedT ouch™ Status Icon As soon as your SpeedT ouch™ is in stalled, a SpeedT ouch™ status icon is displa y ed: • For MS Windows OSs the SpeedT ouch™ status icon is found on the status area.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 45 4.2 The Diagnostics Application Introduction The Diagnostics appl ication allows you to overview specific information on the vari ous la y ers the SpeedT ouch™ uses to transmit or r eceive inf ormation ov er the Asymmetric Digital Subscriber Line (ADSL) link .
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 46 4.2.1 The Diagnostics Application for MS Windows Opening the Diagnostics window Double-click the SpeedT ouch™ Status icon in the status area to open the Speed- T ouch™ Diagnostics windo w .
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 47 Basic data In case the SpeedT ouch™ has established ADSL line synchronization, the following data are displa yed: Throughput bars The thro.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 48 Proper ties menu Left-click the upper-left corner of the SpeedT ouch™ USB Diagnosti cs windo w or right- click the SpeedT ouch™ status i.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 49 4.2.2 The Diagnostics Application for Mac OS 8.6/ 9.x Opening the Diagnostics window Open the Applications folder on your system startup disk: Open the SpeedT ouch™ Diagnostics by double-clicking the Diagnostics icon.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 50 Basic date In case the SpeedT ouch™ has established ADS L line synchronization, the following data are displa yed: Diagnostics buttons The following buttons are a v ailable: Data Description Bytes Sent Shows the total number of se nt bytes since ADSL link synchroni- zation.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 51 4.2.3 The Diagnostics Application for Mac OS X Opening the Diagnostics window Click the SpeedT ouch™ status dockling to open the SpeedT ouch™ Diagnostics window . Note Y ou can also go to Applications > SpeedT ou ch™ > USB and double-click Diagnostics.
4 SpeedTouch™ Diagnostics E-SIT-CTC-20030702-0003 v4.0 52 Basic data In case the SpeedT ouch™ has established ADSL line synchronization, the following data are displa yed: Throughput bars The thro.
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 53 5 T roubleshooting Introduction This chapter pr ovides information on how to identify and cor r ect some common pr ob- lems you ma y encounter when using the SpeedT ouch™.
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 54 5.1 General Solving problems In most cases the described solutions will solve the problem. Howe ver , if the problem k eeps persistent, reinstallation of y o ur SpeedT ouch™ might solve the pr oblem.
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 55 Normal operation during a session In this state the USB LED is assigned to th e downstream (R X ) data channel (towar ds the USB connection). The ADSL LED is assigned to the upstream (T X ) data channel (towards the ADSL channel).
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 56 5.2 SpeedT ouch™ System Software Updates System software updates (all OSs) Y ou can check for system software upgrades via the support pages at th e SpeedT ou ch™ web site: www .speedtouch.com/suppor t.
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 57 5.3 Removing a SpeedT ouch™ Driver Installation Introduction This section describes how to remov e the SpeedT ouch™ drivers fr om your system. if your computers runs: • MS Windows OS Pr oceed with “5.
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 58 5.3.1 Removing a SpeedT ouch™ Driver Installation on MS Windows Procedure Pro ceed as follows: 1 Insert the SpeedT ouch™ Setup CD-R OM in your PC's CD-R OM drive. The SpeedT ouch™ CD Bro wser will start automatica lly .
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 59 5.3.2 Removing a SpeedT ouch™ Driver Installation on Mac OS 8.6/9.x Procedure Pro ceed as follows: 1 Insert the SpeedT ouch™ Setu p CD-R OM in your computer’ s CD-R OM driv e and open the OS9 folder .
5 Troubleshooting E-SIT-CTC-20030702-0003 v4.0 60 5.3.3 Removing a SpeedT ouch™ Driver Installation on Mac OS X Procedure Pro ceed as follows: 1 Go to Applications > SpeedT ouch™ > USB and double-click SpeedT ouchUSBUnin- staller . 2 The Uninstaller window appears: Click Uninstall to continue.
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