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Acer Altos R720 Series User’ s Guide.
Changes may be made periodically to the info rmation in this publicat ion without obligation to notify any person of such re vision or changes. Such changes will be incorporated in new editions of this manual or supplementary doc uments and publications.
iii Notices FCC notice Class A equipment This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection agai nst harmful interference when the equipment is operated in a commer cial environment.
iv Caution! Changes or modifications not expressly approved by the manufacturer could void the user’ s authority , which is granted by the Federal Communications Commiss ion, to operate this server . Use conditions This part complies with Part 15 of the FCC Rules.
v Important safety instructions Read these instructions carefully . Save these instructions for future reference. 1 Follow all warnings and instruct ions marked on the product. 2 Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aeros ol cleaners.
vi d If the product does not operat e normally when the operating instructions are followed. Adjust on ly those controls that are covered by the operating instructions sinc e improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.
Contents Notices iii FCC notice iii Laser compliance statement iv Important safety instructions v 1 System tour 1 Features summary 3 External and internal structure 7 Front bezel 7 Front panel 8 Rear .
viii Removing and installing a slim-line optical drive 51 Installing and removing a FDD 56 Installing a tape drive 60 Installing a sixth HDD 62 Removing and installing a PCI card 65 Removing and insta.
ix First steps checklist 136 Hardware diagnostic testing 137 Verifying proper operation of key system lights 137 Specific problems and corrective actions 138 Error beep codes 146 BIOS POST error beep .
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1 System tour.
The Acer Altos R720 is a 2U rack optimized server that features single or dual-core Intel Xeon processors, fully buf fered DIMMs, integrated SAS RAID, standard-based server management, and server -oriented embedded I/O. Remote monitoring and management functions are also included, providing a new level of user tools for server administration.
3 Featur es summary Listed below are the system’ s key features: Processor • Supports two dual-core Intel ® Xeon™ processors 5000 sequence with 2 x 2 MB L2 cache and 1066 MHz or 1333 MHz front .
1 System tour 4 - 3.5-inch half-height tape drive SAS controller • LSI SAS 1068 3Gb/s SAS controller • Supports integrated SAS RAID • Supports RAID levels 0, 1, 5, 10, and 50 • Requires RAID activation key • Requires DDR2-400 registered EC C DIMM (mini DIMM) for RAID cache • Supports RAID BBU (Battery Backup Unit).
5 Graphic interface •A T I ® ES1000 video controller with 16MB DDR SDRAM Baseboard Management Contr oller • Integrated BMC • IPMI (Intelligent Platform Mana gement Interface) 2.
1 System tour 6 Operating system and utilities • Operating system options: • Microsoft ® Windows ® Server 2003, x64 edition • Microsoft Windows Server 2003 • Microsoft Windows 2000 Advanced Server • Red Hat Enterprise Linux 4.0 • Red Hat Enterprise Linux 4.
7 Exter nal and inter nal structur e Fr ont bezel The front bezel provides an inte rface for system management via status LED indicators. The light pipes on the backside of the front bezel allow the system status LEDs to be monitored when the front bezel is closed.
1 System tour 8 Fr ont panel * The dual purpose drive bay is covered by two filler panels. To configure the drive bay to support a sixth hot-plug SAS HDD see page 62 or a tape drive go to page 60.
9 Fr ont panel contr ol button functions Below table lists the functions of the front panel control buttons. Item Function NMI button Puts the server in a halt-state for diagnostic purposes. Reset button Press to reset the system. Power button Press to turn the system power on and off.
1 System tour 10 Fr ont panel LED indicators The illustration below shows th e LED indicators available on the control panel and hot-plug HDD. Item LED indicator Color Status Description A LAN2 status indicator Green, on Link Link between system and network.
11 CP o w e r / Sleep indicator Green, off Power off System is not powered on. Green, on Power on System has power applied to it. Green, off S4/S5 System is in ACPI S4 or S5 state (power off). Green, blinking S1 System is in ACPI S1 state (sleep mode).
1 System tour 12 D Status/ fault indicator (cont.) Amber , blinking Non- critical condition • Non-critical temperature, voltage, or fan threshold crossing. • Chassis intrusion • Change in system memory configuration. • Change in CPU configuration.
13 Rear panel 1 The system power can be co nfigured to support non-redu ndant (1+0) configuration. 2 Reserved for remote management of server . This requires the installation of an ARMC/3 module.
1 System tour 14 Rear panel LED indicators The illustration below shows the LED indicators located on the rear panel. Item LED indicator Function/ Status Color Description A Hot-swap power supply module status indicator No power Off No AC power to the power supply .
15 * For more information on how to trouble shoot during a system hang, refer to the Diagnostic POST Code table on page 149. C System ID indicator ID Blue, on System identification is active. Blue, off System identification is disabled. D System status/fault indicator Ready Green, on System booted and ready .
1 System tour 16 Inter nal components Item Component Item Component A SAS/SA T A backplane board F Mainboard B Air baffles G Memory modules C Power distribution module H CPU air duct D Power supply mo.
17 System boar ds Mainboar d The mainboard becomes accessible on ce you open the system. It should look like the figure shown below. Item Description Item Description A Rolling BIOS jumper AA USB conn.
1 System tour 18 C Diagnostic POST code indicators CC SA T A 0 connector D Full height riser slot DD SA T A 1 connector E Low profile riser slot EE SA T A 2 connector F USB ports FF SA T A 3 connector.
19 * Reserved for remote manageme nt of server . This requires installation of an ARMC/3 module. Backplane and mid-plane boar d SAS/SA T A backplane boar d Front view U Bridge board connector V IDE op.
1 System tour 20 Rear view Item Description Item Description A Flex bay power cable connector D Backplane power connector B Flex bay data cable connector E Mid-plane connectors CI D E c o n n e c t o .
21 SAS mid-plane boar d Item Description Item Description A Fan 1 power connector G Integrated SAS hardware RAID BBU (battery backup unit) connector B Fan 2 power connector H Mid-plane power connector.
1 System tour 22 System diagnostic LEDs * For more information on how to trouble shoot during a system hang, refer to the Diagnostic POST code table on page 149.
23 System jumpers Jumper name Settings Function J1D2 Password clear 1-2 (default) 2-3 Password enabled Password disabled/cleared J1D3 Clear CMOS 1-2 (default) 2-3 BIOS clear CMOS Forced CMOS clear J3H.
1 System tour 24.
2 System setup.
This chapter gives you instructions on how to set up the system. Procedures on how to connect peripherals are also explained..
27 Setting up the system Pr e-installation requir ements Selecting a site Before unpacking and installing the sy stem, select a suitable site for the system for maximum efficiency .
2 System setup 28 Connecting peripherals Caution! The server operates on 100-127/200-240 V AC only . Do not connect the system to an incorrect voltage source. Refer to the illustration below for sp ecific connection instructions on the peripherals you want to connect to the system.
29 Tur ning on the system After making sure that you have properly set up the system and connected all the required cables , you can now power on the system. Note: After plugging in the AC po wer cord, allow system to warm up for 30 seconds or until the St atus/fault LED on the control panel stops blinking before turni ng on the system.
2 System setup 30 If the POST finds any problems, th e system will emit a beep code followed by an error message displayed on the monitor . Aside from the POST messages, you can determine if the syste.
31 Configuring the system OS The Altos R720 comes with Acer EasyBUILD TM that allows you to conveniently install your choice of operating system. T o start using EasyBUILD, follow the steps below . 1 Locate the EasyBUILD DVD includ ed in the system package.
2 System setup 32 T ur ning of f the system There are two ways by which you can turn off the server . These include: • If you are using a Windows OS on your server , you can turn off the server by clicking the Start button, point to Shut Down... , select Shut down from the drop-down window then click on OK .
3 System upgrade.
This chapter discusses the precautionary measures and installation procedures you need to know to upgrade the system..
35 Installation pr ecautions Before you install any server component, we recommend that you read the following sections. These se ctions contain important ESD precautions along with pre-installation and post-installation instructions.
3 System upgrade 36 W ar ning! Failur e to properly turn off the server befor e you start installing components ma y cause serious damage. Do not attempt the procedur es described in the following sections unless you are a qu alified service technician.
37 Opening the server Caution! Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the “Pre- installation instructions” on page 35. Y ou need to open the server before you can install additional components.
3 System upgrade 38 Removing and installing the fr ont bezel T o r e move the fr ont bezel: 1 If the bezel is locked, unlock it. 2 Disconnect any cables attach ed to the control panel. 3 Grasp the front bezel at the outer edge and pull it straight out.
39 T o install the fr ont bezel: 1 Line up the center notch on both en ds of the bezel with the center guide on the rack handles. 2 Slide the front bezel onto the chas sis until it clicks into place.
3 System upgrade 40 Removing and installing the top cover T o r e move the top cover: 1 Observe the ESD precautions an d pre-installation instructions described on page 35.
41 T o install the top cover: 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 Place the top cover on the chassi s so that the tabs on the cover align with the slots on the chassis . 3 Slide the top cover toward the front of the chassis until it is fully closed (A) .
3 System upgrade 42 Removing and installing the CPU air duct Caution! Always operate your serv er with the CPU air duct installed to ensure reliable and continued operation.
43 T o install the CPU air duct: 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 Place the CPU air duct over the two processor sockets. The front edge of the air duct should touc h the front fan module and the top of the installed air duct should be flush with the top of the power supply .
3 System upgrade 44 Removing the CPU air dam T o r e move the CPU air dam: Important: Do not remove the CPU air dam if only one processor is installed. Do not remove the memory air deflector . If two processors are installed, remove th e CPU air dam. If installing full- height DIMMs, remove th e memory air deflector .
45 Removing and installing the air baf fles Caution! Always operate your server with both the air baffles installed to ensure reliable and continued operation. Y our server is equipped with two air baffle, one small air baf fle attached to the drive cage area and one large air baff le attached between the backplane board and th e power supply .
3 System upgrade 46 T o r e move the large air baf fle: 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 Note how the cables are routed ov er and under the air baffle. Y ou will need to re-route these cables later .
47 T o install the large air baf fle 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 Lower the air baffle into the chassis and snap it into the mainboard standoff. 3 While setting the baffle into pl ace, route the cables beneath it appropriately .
3 System upgrade 48 Removing and installing storage devices The system supports 3.5-inch and 5. 25-inch storage devices. The system comes pre-installed with one hot- plug SAS hard disk drive and an optical drive. An optional floppy dr ive, tape drive, or sixth hot-plug HDD can also be added to the server .
49 4 Pull out the lever and slide the carrier from the chassis (B) . 5 Place the HDD carrier on a clean , static-free work surface. 6 If you are replacing a hard disk, remove the four screws that secure the hard disk to the HDD carrier , then remove the disk from the HDD carrier .
3 System upgrade 50 6 Install a hard disk on the HDD carrier , then secure it with the four screws (A) that came with the HDD carrier (B) . 7 With the lever still extended, slid e the HDD carrier all the way into the drive bay (A) . Do not push on the lever until it begins to close by itself.
51 Removing and installing a slim-line optical drive Note: The slim-line optical drive is not hot-swappable. Before removing or replacing the driv e, you must first power down the server , unplug the AC power cord from the system, and turn of f all peripherals devices connected to the server .
3 System upgrade 52 4 Remove the screw that secures the interposer board to the optical drive tray . 5 Pull the interposer board to remove it, then store the board in a protective packaging. 6 Press downward on the side of the tray (A) and disengage the drive from the two metal tabs on the opposite side of the tray (B) .
53 9 Install the filler pa nel into the drive bay . If installing a new optical drive, see succeeding section. T o install a slim-line optical drive: 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 If necessary , remove the old opti cal drive.
3 System upgrade 54 6 Install the new optical drive into th e optical drive tray by aligning the two holes on the left edge of the optical device with the two metal tabs in the tray (A) . 7 Lower the right side of the device into the tray until it clicks into place (B) .
55 11 For installing an optional USB fl oppy drive, note the location of the USB connector (C) on the backplane board and refer “T o install a FDD in a converted HDD bay” section on page 56 for installation instructions. 12 Observe the post-installation instructions described on page 36.
3 System upgrade 56 Installing and r emoving a FDD Y ou can choose to install a FDD into either the slim-line optical drive bay or the top, left-hand HDD bay , di rectly beneath the slim-line drive bay . T o install a FDD in the optical drive bay: Note: Refer to the FDD documentation for additional installation requirements.
57 3 Remove the slim-line optical driv e. See “T o remove a slim-line optical drive” section on page 51. 4 If a drive carrier cover is installe d, remove the cover from the drive bay . 5 Place the diskette drive conversi on carrier on a clean, static-free work surface.
3 System upgrade 58 9 Secure the FDD into the carrier with the two screws that came with your diskette drive conversion kit. 10 Attach the slide rails to the si des of the carrier using the four screws that you removed earlier . 11 Slide the carrier assembly into the upper -left HDD bay into the front opening in the server (A) .
59 13 Observe the post-installation instructions described on page 36. T o r e move the FDD fr om the optical drive bay: 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 Disconnect the data cable from the USB connector on the backplane board.
3 System upgrade 60 6 Install an empty hot-plug HDD carrier or a filler panel into the HDD bay . If installing a new FDD, see “T o install a FDD in a converted HDD bay” section on page 56 for instructions. Caution! The filler panel must be installed to maintain proper system cooling.
61 3 Remove the empty HDD carrier from the sixth drive bay . See “T o remove a HDD” section on page 48. 4 Attach the tape drive to the tape drive carrier (A) , then secure the tape drive into the carrier with the four screws (B) that are included in the tape drive carrier kit.
3 System upgrade 62 5 Slide the tape drive assembly into the combined tape drive or sixth drive bay until the carrier clicks into place. 6 Plug the data cable to the rear of the tape drive. 7 Connect the other end of the data cable to the data cable connector on the rear of the backplane board.
63 3 Remove the empty HDD carrier from the sixth drive bay . See “ T o remove a HDD” section on page 48. 4 Slide the sixth HDD bracket into the backplane board.
3 System upgrade 64 Note: Make sure the board seats secure ly into the plastic retainer at the bottom of the openin g in the backplane board. 7 Install a hot-plug HDD into the sixth HDD bay . See “T o install a HDD” section on page 49 for installation instructions.
65 Removing and installing a PCI car d Note: The PCI riser assembly includ es an intrusion switch that engages the system cover . The intr usion switch is provided to allow server management software to monitor removal of the top cover from the server .
3 System upgrade 66 5 Lift the riser assembly from the chassis (B) . 6 Place the riser assembly on a clean, static-free work surface. 7 Add or remove PCI cards.
67 T o install the PCI riser assembly: 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 Lower the PCI riser assembly (A) , aligning the three hooks on the back edge of the riser assembly with the matching slots on the rear of the chassis (B) .
3 System upgrade 68 T o r e move a PCI riser boar d 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 Remove the CPU air duct. Perform the instructions described in “T o remove the CPU air duct” section on page 42.
69 3 Remove the PCI riser assembly fro m the server . See “T o remove the PCI riser assembly” section on page 65. 4 While holding the blue release lever in (A) , align the holes in the PCI riser board with the retent ion pins on the riser assembly .
3 System upgrade 70 Note: The install sequence for lo w profile PCI cards on the opposite side of the rise r assembly is the same. 6 Pull up the card to remove it (C) , then store the card in an antistatic protective wrapper . 7 Observe the post-installation ins tructions described on page 36.
71 5 When removing a full height PCI riser board, open the full length PCI card retention clip on the fr ont of the riser assembly by rotating it 90 degrees outward (B) . 6 Remove the filler panel (C) , if installed. 7 Insert the PCI card into the selected slot (D) .
3 System upgrade 72 Replacing a system fan The system fans on the server can be individually replaced or hot- swapped in the event of failure. T o provide adequate cooling in the chassis, at least 3 fans must be in stalled to the server . Each fan is equipped with an LED to indicate a fan failure condition.
73 3 Grasp the defective fan and lift it up the fan bay . 4 Install the new fan by sliding the new fan into an empty fan socket. 5 Observe the post-installation inst ructions described on page 36.
3 System upgrade 74 Upgrading the CPU The server supports two dual-core Intel Xeon processors 5000 sequence with 2 x 2 MB L2 cache and 1066 MHz or 1333 MHz FSB. CPU upgrading guidelines When installing CPUs the following must be observed: • Use only Acer-qualified CPUs.
75 4 Loosen the four screws on the heat sink. 5 Lift the heat sink to remove it. 6 Place the heat sink upsid e down on a flat surface. Note: Wipe off the thermal grease fr om both the heat sink and processor using an alcohol pad. 7 Pull the CPU socket retainer lever handle down and away from the socket to release it.
3 System upgrade 76 3 Push the socket retainer leve r handle down and away from the socket to release it, then pull the lever to a fully open, upright position. 4 Lift the load plate (A) and remove the protective socket cover (B) . 5 Remove the CPU from its protective packaging.
77 Upgrading the system memory Altos R720 supports eight DDR2 fully buf fered DIMM slots. Each slot supports 512 MB, 1 GB, and 2GB DDR 2-533/667 FBDIMM.
3 System upgrade 78 DDR2 module population or der T o install DIMMs Caution! Use extreme care when installing a DIMM. Applying too much pressure can damage the connector . DIMMs are keyed and can be inserted in only one way . Note: The number labels next to the DIMM slots correspond to proper installation sequence.
79 6 Press the holding clips inward to lock the DIMM in place (D) . Note: The DIMM slot is slotted to en sure proper installation. If you insert a DIMM but it does no t fit easily into the socket, you may have inserted it incorrectly . Reverse the orientation of the DIMM and insert it again.
3 System upgrade 80 Caution! Use extreme care when removing DIMMs. T oo much pressure can damage the connec tor . Apply only enough pressure on the plastic levers to release the DIMM. 1 Observe the ESD precautions an d pre-installation instructions described on page 35.
81 Installing and r emoving a power supply The server has two hot-swap power supply module bays on the rear panel that accept hot-swap redundant power supply modules.
3 System upgrade 82 T o install a power supply module 1 If a filler panel is installed, press the release lever (A) and use the finger hole to remove the filler panel out of the bay (B) . 2 Insert the power supply module into the power supply bay until it locks into place.
83 T o r e move a power supply module Caution! Power supply hot-swap operations should be performed only if a failure occurs in the power supply . 1 If there are more than one power supply modules installed, determine which power supply modul e has failed.
3 System upgrade 84 Removing and installing an ARMC/3 module The optional ARMC/3 module provides server management firmware and functionality to the system. T o r emove an ARMC/3 module: 1 Observe the ESD precautions an d pre-installation instructions described on page 35.
85 5 Pull up the module to remove it from the connector (B) . 6 Observe the post-installation in structions described on page 36. T o install an ARMC/3 module: Note: Prior to installing the ARMC /3 module module, you must remove the server management po rt cover module cover on the rear of the server .
3 System upgrade 86 4 Attach the module to the ARMC/3 module connector on the mainboard and snap the standoff into the matching hole on the mainboard (B) . 5 Install the NIC module. a Install the three standoffs to the mainboard. b Attach the module to the NIC module connector on the mainboard and matching standoff holes.
87 Removing and installing the SAS mid-plane boar d T o r e move the SAS mid-plane boar d: 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 Remove the air baffles. See “T o remove the small air baf fle” section on page 45.
3 System upgrade 88 T o install the SAS mid-plane boar d 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 Remove the air baffles. See “T o remove the small air baf fle” section on page 48. 3 Position the mid-plane boar d over the retention clips (A) .
89 Removing and installing the SAS/SA T A backplane boar d T o r e move the SAS/SA T A backplane boar d: 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 Remove the air baffles. See “T o remove the small air baf fle” section on page 45.
3 System upgrade 90 T o install the SAS/SA T A backplane boar d: 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 Remove the air baffles. See “T o remove the small air baf fle” section on page 45. 3 Make sure all hot-plug HDD carrie rs are removed from the drive bay .
91 Configuring the integrated SAS har dwar e RAID components The system supports hardware RAID through the SAS mid-plane and backplane board. The server platform supports RAID 0, 1, 5, 10, and 50 levels.
3 System upgrade 92 5 Store the activation key in an anti-static bag. 6 Observe the post-installation ins tructions described on page 36. T o install the RAID activation key: 1 Observe the ESD precautions an d pre-installation instructions described on page 35.
93 4 Gently pull the RAID cache upwar d to remove it from the slot (B) . 5 Close the clips. 6 Replace the air baffles and CPU air duct. 7 Observe the post-installation in structions described on page 36. T o install the RAID cache: 1 Observe the ESD precautions an d pre-installation instructions described on page 35.
3 System upgrade 94 Removing and installing the RAID BBU To r e m o v e t h e R A I D B B U : 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 Remove the air baffles. See “Removing and installing the air baffles” section on page 42.
95 8 Observe the post-installation in structions described on page 36. T o install the RAID BBU 1 Observe the ESD precautions an d pre-installation instructions described on page 35. 2 Remove the air baffles. See “T o remove the small air baf fle” section on page 45.
3 System upgrade 96 6 Engage the hooks on the back of the battery into the matching chassis tabs, then slide it toward the power supply to lock into place. 7 Connect the power cable betw een the BBU and the mid-plane board. 8 Replace the air baffles and CPU air duct.
4 BIOS setup.
This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters..
99 BIOS setup BIOS setup is a hardware configurat ion program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, th ere is no need to run this utility . The BIOS setup utility stores basic sett ings for your server .
4 BIOS setup 100 Entering BIOS setup Power on the server to start the sy stem POST process. During bootup, press F2 to enter the BIOS setup screen. Note: Y ou must press F2 while the system is booting. This key does not work during any other time. There are several tabs on the setup screen corresponding to the eight primary BIOS menus.
101 •P r e s s F1 for General Help on using the BIOS setup. •P r e s s F9 to load the default configuration. •P r e s s F10 to save changes and close the BIOS setup.
4 BIOS setup 102 Using the BIOS menus Main The Main menu displays basic and important information about the system. These information are necessary for troubleshooting and may be required when asking for tech nical support. These entries are for your reference only and are not user-configurable.
103 Processor Specification of the processor currently installed in the server . T otal Memory Indicates the si ze of the system memory . Quiet Boot When Enabled, th e BIOS splash screen is displayed during startup. When Disabled, the diagnostic messages are displayed during startup.
4 BIOS setup 104 Advanced The Advanced menu contains parameter values that define how the system behaves on startup. W ar ning! Be cautious in sett ing parameter values in the Advanced menu as any incorrect value may cause the system to malfunction. Press Enter to enter the submenu screen of the parameters shown in the screen below .
105 Processor The Processor submenu displays CP U settings such as type, actual speed, cache size and other CPU related settings. Parameter Description Option Core Frequency Indicates the processor clock speed. System Bus Frequency Indicates the processor front side bus speed.
4 BIOS setup 106 Virtualization Te c h n o l o g y Enables or disables the system to run multiple operating systems and applications in different partition. Disabled Enabled Execute Disable Bit When Enabled, the processor disables code execution when a worm attempts to insert a code in the buffer preventing damage and worm propagation.
107 Processor # Information The screen below appears when you select the Processor #1 or 2 Information menu..
4 BIOS setup 108 Memory The Memory submenu displays the total amount of memory installed, the number of memory modules installed, and the current memory configuration. Parameter Description T otal Memory Indicates the total amount of onboard memory . The memory size is automaticall y detected by BIOS during the POST .
109 Configure Memory RAS and Performance The screen below appears when yo u select the Configure Memory RAS and Performance menu. This submen u allows you to view memory configuration details and configure the memory modules in the server. DIMM information Indicates the DIMM and DIMM slot status.
4 BIOS setup 110 A T A Contr oller The A T A Controller submenu lets you define the para meter settings related to the hard disk(s). Thermal Throttling Enables or disables thermal throttling. When disabled, the chipset and BIOS will not perform any electrical throttling on overheated DIMMs.
111 Onboard SA T A Controller Enables or disables the integrated Serial ATA c o n t r o l l e r. Enabled Disabled SA T A Mode When set to Enhanced, it will enable all SA T A connectors as individual connectors. When set to Legacy , it will enable primary and secondary channels on SA T A connectors.
4 BIOS setup 112 Mass Storage The Mass Storage submenu displays the status of the mass storage controller . Parameter Description Option SAS Controller Enables or disables the SAS controller . Enabled Disabled SAS Option ROM If enabled, initializes the the embedded SAS device Option ROM.
113 Serial Port The Serial Port submenu lets you define the parameter settings for the system’ s serial port. Parameter Description Option Serial A Enable Enables or di sables the onboard serial A port. Enabled Disabled Address Set the base I/O address for the serial B port.
4 BIOS setup 114 USB Confguration The USB Configuration submenu allo ws you specify settings for USB devices. Parameter Description Option USB Controller Enables or disables the USB controller . If disabled, all the US B controllers will be turned off and inaccessible to the OS.
115 Storage Emulation When set to Auto, USB mass storage devices with less than 530 MB will be emulated as a floppy and the remaining as hard drives. The Forced FDD option can be used to force a formatted HDD to boot as a FDD. Auto Floppy Forced FDD CD-ROM Hard Disk USB 2.
4 BIOS setup 116 PCI The PCI submenu lets you specify se ttings that are related to the onboard controllers. enable or di sable the ROM scan of a device installed in the selected PCI slot. It also enables or disables posting of a 16-bit legacy ROM from the plug-in fiber channel card.
117 Onboard NIC ROM Enables or disables both channels of the embedded LAN. Note: If disabled, NIC1 and NIC2 cannot be used to boot the system. Enabled Disabled NIC 1 or 2 MAC Address Indicates the media access control of the system’ s LAN controller .
4 BIOS setup 118 System Acoustic and Performance Configuration The System Acoustic and Performance Configuration submenu lets you set the system fan performance option. Parameter Description Option Set Fan Profile Select the Fan Control Profile that will be used to cool the system.
119 Security The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parameter Description Option Administrator Password Prevents unauthorized access to the BIOS setup utility . Not Installed Installed User Password Secures the system against unauthorized use.
4 BIOS setup 120 T o set a Administrator/User passwor d 1 Use the up/down keys to highlight a password parameter (Set Administrator Password or Set User Password) then press Enter . A password box will appear . 2 T ype a password then press Enter . The password may consist of up to seven alphanumeric characters (A-Z, a-z, 0-9).
121 Server Management The Server Management submenu le ts you specify the appropriate settings for the system’ s event handling function. The system event log enables you to record and monitor events that occur in the system (eg., system te mperature changes, fan stops, over- temperature, over-voltage, fan failures, etc.
4 BIOS setup 122 Resume on AC Power Loss Defines the mode of operation if a power loss occurs. When set to Stay Off, the system remains off after power shutdown. When set to Last State, the system returns to the state it was prior to the AC power loss.
123 Console Redir e ction The Console Redirection submenu lets you enable or disable the console redirection parameters for server management tasks over the serial port.
4 BIOS setup 124 System Information The System Information submenu disp lays basic information about the server unit..
125 Boot Options The Boot Options menu allows you to set the BEV device priority during system bootup. It also displa ys information about the installed storage devices. Parameter Description Option BEV Device # Sets the boot order of the Bootstrap Entry V ector Devices.
4 BIOS setup 126 BEV Device # The BEV Device # submenu lets you sp ecify the preferred settings for system bootup. Parameter Description Option Boot T imeout Sets the automatic boot time-out value. Note: A value ot 65535 will disable the timeout completely .
127 CD-ROM Order Specifies the boot device priority sequence for available CD drives. Floppy Order Specifies the boot device priority sequence for available FDD.
4 BIOS setup 128 Boot Manager The Boot Manager menu lets you set th e device priority during system bootup. The server will attempt to b oot from the first device on the list. If the first device is not availa ble, it will continue down the list until it reaches an available device.
129 Err o r Manager The Error Manager menu lets you view the system POST errors detected by the system..
4 BIOS setup 130 Exit The Exit menu displays the various op tions to quit from the BIOS setup. Highlight any of the exit options then press Enter . Parameter Description Save Changes and Exit Saves changes made and close the BIOS setup. Discard Changes and Exit Discards chan ges made and close the BIOS setup.
131 Restore User Default Va l u e s Restores previously save d user default values. Parameter Description.
4 BIOS setup 132 Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in the flash memory . T o prepare to upgrade the BIOS, you need to record the current BIOS settings and download th e BIOS image file to a temporary folder on your hard drive or a USB flash memory device.
5 T r oubleshooting.
This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
135 T r oubleshooting This chapter helps you identify an d solve problems that might occur while you are using the system. For any issue, first ensure that yo u are using the latest firmware and files. Firmware upgrades include updates for BIOS, the BMC, and the hot-swap controller .
5 T roubleshooting 136 First steps checklist • AC power available at the wall outlet? • Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source.
137 Har dware diagnostic testing This section provides a more deta iled approach to identifying a hardware problem and locating its source. Caution! Before disconnecting any pe ripheral cables from the system, turn off the system and an y external peripheral devices.
5 T roubleshooting 138 Confirming loading of the OS Once the system boots up, the opera ting system prompt appears on the screen. The prompt varies accord ing to the operating system. If the operating system prompt does not appear , see "No Characters Appear on Screen" on page 143.
139 Server boot does not complete POST Do the following: • Make sure the CPU is properly seated. • Check the BIOS release notes to ensure the BIOS installed on the platform supports the stepping and the family of processors currently installed.
5 T roubleshooting 140 If you have installed one or more hard drives in the system, do the following: • Make sure the power and signal cables are connected correctly . • If using a sixth HDD, make sure the sixth HDD board is properly installed to the backplane bo ard and HDD is plugged into connectors on the sixth HDD board .
141 Hard drives are not recognized. Do the following: • Make sure the disk controller is not disabled in the BIOS setup. • Make sure the drive is compatible. Bootable CD drive is not detected. Make sure the Boot Options sett ing in the BIOS setup utility is configured to allow the CD drive to be the first bootable device.
5 T roubleshooting 142 Problems with the network Network status indicator does not light. Do the following: • Check the cabling and network eq uipment to make sure that all cables are properly connected. • Reinstall the network drivers. • T ry another port or hub on the switch.
143 • Network might be idle. T ry accessing the server . Server hangs when the drivers are loaded. Change the PCI interrrupt settings. There is problem with the application software. Do the following: • V erify that the software is pr operly configured for the system.
5 T roubleshooting 144 • Make sure the memory modules comply with the system requirements. • Make sure the memory modules have been populated according to the system requirements. • Remove and reseat the memory modules. • Make sure the CPU comply with the system requirements.
145 Check the following: • Is the power indicator lit? If not, see “Power indicator does not light.” on page 138 . • Have any of the fan motors stoppe d? Use the server management subsystem to check the fan status.
5 T roubleshooting 146 Err or beep codes BIOS POST err or beep codes The following table lists the POST er ror beep codes. Prior to system video initialization, BIOS uses these beep codes to inform you of error conditions. The beep code occurs onl y when a critical error occurs or when the BIOS fails to boot to the operating system.
147 T r oubleshooting BIOS POST error beep codes The following table lists the possible beep codes thay may occur while using the system and is followed by solutions to the situation. Number of beeps T roubleshooting action 1, 2, or 3 • Make sure the memory mo dules are properly seated on the DIMM slots.
5 T roubleshooting 148 ARMC/3 module err or beep codes In addition to the beep codes a bove, additional beep codes are provided if an ARMC/3 module is installed. The management modules provide the following additional beep codes. Beep Code Reason for the beeps and action to take 1 Control panel CMOS clear has been initiated.
149 Diagnostic POST code LEDs During the system boot process, BIOS executes a number of platform configuration processes, each of whic h is assigned a specific hex code number . As each configuration routin e is started, BIOS will display the given POST code to the diagnostic POST code LEDs found on the rear of the mainboard.
5 T roubleshooting 150 0x13h OFF OFF G A SMM initialization Chipset 0x21h OFF OFF R G Initializing a chipset component Memory 0x22h OFF OFF A OFF Reading configuration data from memory (SPD on DIMM) 0.
151 A T A / A T API / SA T A 0x5Ah G R G R Resetting PA T A / SA T A bus and all devices 0x5Bh G R G A Reserved for A T A SMBUS 0x5Ch G A OFF R Resetting SMBUS 0x5Dh G A OFF A Reserved for SMBUS Local.
5 T roubleshooting 152 0x9Bh A OFF G A Enabling the mouse Fixed Media 0xB0h R OFF R R Resetting fixed media device 0xB1h R OFF R A Disabling fixed media device 0xB2h R OFF A R Detecting presence of a fixed media device (IDE hard drive detection, etc.
153 0xDB A R G A T rying boot device selection 0xDC A A OFF R T rying boot device selection 0 x D E AAGR T r y i n g b o o t d e v i c e s e l e c t i o n 0 x D F AAGAT r y i n g b o o t d e v i c e s.
5 T roubleshooting 154 0xF8h A R R R Operating system has requested EFI to close boot services (Exit Boot Services has been called) 0xF9h A R R A Operating system has switched to virtual address mode .
Appendix A: Acer Altos R720 rack installation guide.
This appendix shows yo u how to set up the Altos R720 server in a rack mount configuration..
157 Setting up the system rack Important! Observe the electrostatic discharge (ESD) precautions indicated on page 35 when perfo ming the follow ing procedures. Do not attempt the procedures desc ribed in the following sections unless you are a qua lified technician.
Appendix A: Acer Altos R 720 rack installation guide 158 • Elevated operating ambient temperature The maximum operating temperature of the system is 35 °C (95°F). Careful consideration should be gi ven to installing the system in an environment compatible with the 35 °C (95°F) maximum ambient temperature.
159 System rack installation The Altos R720 server system should be mounted into a rack. A tool- less rack rail and CMA (cable mana gement arm) kit is available for installing system to a rack cabinet. The figure below shows the Altos R720 server in a rack-mount position.
Appendix A: Acer Altos R 720 rack installation guide 160 V ertical mounting hole pattern The four vertical rails of the sy stem rack contain mounting holes arranged in a manner shown in the figure below: The system occupies 2U in the ra ck. Count the U positions and hole numbers from the bottom up.
161 Installing the system into the rack Caution! T o minimize the chances of injuries, make sure that two or more people help in installing the server . T o install the system into a four -post rack 1 Remove the inner rails from the mounting rails. (1) Extend the inner rail from the mounting rail until the rail release latch clicks.
Appendix A: Acer Altos R 720 rack installation guide 162 (3) Do the same thing to the other mounting rail. Caution! T o avoid personal injury , care should be taken when pressing the inner rail release latches and sliding the component into the rack. 2 Attach the inner rails to both sides of the server .
163 3 Install the mounting rails to the rack posts. (1) Determine the vertical position in the rack. Refer to “V ertical mounting hole pattern” on page 160 for more information. (2) Align and insert the mounting rails into the rack posts’ mounting holes (A) .
Appendix A: Acer Altos R 720 rack installation guide 164 (6) Fully extend the mounting rails on the rack..
165 4 Install the server into the rack. Caution! T o avoid personal injury , ca re should be taken when pressing the inner rail release la tches and sliding the component into the rack. (1) Carefully align the inner rails attached to the server with the fully extended mounting rails on the rack.
Appendix A: Acer Altos R 720 rack installation guide 166 5 Attach the CMA (cable management arm) to the rear of the server . The CMA allows you to tie-wrap al l cables to and from the system. As you slide the system in and out of the rack, the CMA collapses and extends, keeping the cables untangled and attached to the system.
167 (6) Connect the power , peripheral and networking cables into their appropriate ports. Refer to “Connecting periphera ls” on page 28 for detailed instructions.
Appendix A: Acer Altos R 720 rack installation guide 168.
Appendix B: SAS h a rd w a re RAID configuration.
This appendix shows you how to create a RAID volume with integrated SAS hardware RAID..
171 Configuring the integrated SAS har dwar e RAID This section briefly shows how to create RAID with integrated SAS hardware RAID. Starting integrated SAS hardwar e RAID configuration utility T o start Integrated SAS hardware RAID Configuration Utility , press CTRL + G when you see the RAID BIOS dur ing POST .
Appendix B: SAS hardware RAID configuration 172 9 Click Ye s to initialize the new logical dr ives. The logical drives will be listed. 10 Click Home to go back to the configuration menu. 11 Now you can reboot the system and install the Operating System.
173 Index A air baffles installing 45 removing 45 ARMC/3 module installing 85 removing 84 B BIOS menus Advanced 104 ATA Controller 110 Mass Storage 112 Memory 108 Configure Memory RAS and Perfor- manc.
174 removing 52 L large air baffle installing 47 removing 46 M memory 81 reconfiguring 80 N NIC module installing 86 removing 84 O opening the system 37 installing the front bezel 39 installing the to.
175 OS 6 PCI I/O 4 power supply 5 processor 3 SAS mid-plane board 4 serial ATA port 4 system fan 5 system boards 17 backplane 19 SAS backplane board 19 mainboard 17 mid-plane board SAS mid-plane board.
176.
Ein wichtiger Punkt beim Kauf des Geräts Acer Altos R720 Series (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Acer Altos R720 Series noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Acer Altos R720 Series - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Acer Altos R720 Series reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Acer Altos R720 Series erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Acer Altos R720 Series besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Acer Altos R720 Series verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Acer Altos R720 Series. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Acer Altos R720 Series gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
