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A v a y a 1165E IP De skphone with SIP So ft w ar e Us er Guide A v ay a Communic ation Server 1000 Document S tatus: Stand ar d Document V ersion: 01.
© 2010 A vaya Inc. All Rights Reserved. Notic es While reasonable ef forts have been made to ensure that the inform ation in this document is complet e and accurate at the time of printing, A vaya assumes n o liability for an y errors.
Revision history 3 Revision histor y August 2010 S tandard 01.01. This document is u p-issued to support SIP software Release 3.2..
Revision history 4.
Contents 5 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 IP Deskphone controls . . . . . . . . . . . . . .
Contents 6 Selecting the headset tuning parameter . . . . . . . . . . . . . 60 Connecting the LAN ethernet c able . . . . . . . . . . . . . . . . . 61 Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 62 Wall-mounting the IP Deskph one (opt ional) .
Contents 7 Creating the idle screen te xt display . . . . . . . . . . . . . . . . . . . . 92 Setting-up the Backlight Screensaver . . . . . . . . . . . . . . . . . . 93 Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 94 Selecting a ring pattern .
Contents 8 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Answering an incoming call . . . . . . . . . . . . . . . . . . . . .
Contents 9 Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Managing calls in the Call Outbox wh ile not on a call . . 192 Initiating a call from the Call Outbox .
Contents 10 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 230 Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 11 Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282 Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 12 Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 303 Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304 Resetting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307 Erasing the user data .
Contents 13 Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 369 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 14.
Welcome 15 W elcome The Avaya 1165E IP Deskphone b uilds on the award-winning Avaya 1100 Series IP Deskp hones ind ustrial de sig n and offe rs a high re solution color display and new gr aphical user interfa ce elements that en hance the user experience.
Welcome 16 • seven specialized feature keys: —Q u i t — Directory — Message/In box — Shift/Outbox — Services —C o p y — Expand • five call-handling keys: —M u t e — Handsfree —.
Welcome 17 IP Deskphone controls Figure 1 shows the Avaya 1165E IP Deskphone. Figure 1: A vaya 1165E IP Deskphone.
Welcome 18 This section describes the controls on your Avaya 116 5E IP Deskphone. Your Avaya 1165E IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. The keys on either side of the LCD disp lay area are Self-labeled Line/Programmable feature ke ys w ith labels on the LCD.
Welcome 19 Press the Handsfree key to activate the built-in speaker and microph one of the Avaya 1165E IP Deskphone. The Handsfree LED indica tor on the Handsfree key lights to indicate when handsfree is active. Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen or for text en tr y.
Welcome 20 Press the Headset key to answer a call using the headset or to switch a call from th e handset or handsfre e to the headset. The headset LED indica to r on the Headset key lights to indicate that the headset is in use. Press the Headset key twice to open the Bluetooth Setup menu.
Welcome 21 Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls. Press the Shift/Outbox key to toggle between two feature ke y page s, and to access an additional six lines or features.
Welcome 22 Press the Services key, an d then use the navigation keys to access th e following items: • Telephone Options: — Volume adjustment... — Contrast adjustment — Language... — Date/Time — Display diagnostics — Local Dialpad Ton e — Set Info — Diagnostics — Call Log Options — Ring type.
Welcome 23 Press the Services key twice to access the Local Tools menu, and then use the Left / Right navigation keys to access the following items: • Preferences • Diagnostics • Configuration .
Welcome 24 IP Deskphone display The Avaya 1165E IP Deskph one provides a 4.1 inch (diagonal me asured) color QVGA TFT display, cap able of displaying a QVGA 320 x 2 40 (width by height) image. The graphics controller supports 24-bit c olor (16 million colors).
Welcome 25 means that the labels that appear above the sof t keys present the features th at are ava ilable to the us er at that time. The s oft key labels change depending on the active feature or the state of the call.
Welcome 26 • When you power the Avaya 1165E IP Deskphone throu gh local AC power, the Avaya 1165E IP Deskphone provides up to 500 mA at 5 volts on the USB port. Note: Current limiting can ob struct the working of complex devices such as USB keyboards with built-in hubs.
Welcome 27 Context-sensitive soft keys Y our A vaya 1 165E IP Deskphone has four context-sensitive sof t keys beneath the LCD screen. The context-s ensitive sof t keys access different features and menu s de pendin g on th e st ate of the IP Deskphone and the menu you acces s.
Welcome 28 abc or 123 Press the abc context-sensitive soft key to toggle betwee n alpha and numeric input modes. • To type letters, the abc context- sensiti ve soft k ey must be displayed. • To type numbers, press the abc context-sensitive soft key to display the 123 context-sensitive soft key on th e menu list.
Welcome 29 More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists ar e available). When you press the More… context- sensitiv e soft key, a different se lection of context-sensit ive soft keys appears.
Welcome 30 CallFwd Press the CallFwd co ntext-sensitive soft key to forward all calls to a specified addr ess. DND Press the DND context- sens itive soft key to block all calls. Retrve Press the Retrve context-sens itive soft key to retrie ve parke d calls ( local and server calls only) .
Welcome 31 Presnce Press the Presnce context-sen sitive soft key to configure the presence status for your IP Deskphone. Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD sc reen.
Welcome 32 Prefs 4. Language—use to change the interface language. 5. Misc Options—use to ac cess the following options: — Alpha Dialing — Searc h Method — Incomin g Priva cy — Outgoing Privacy — # Ends Dialing — Hold Mode : Private —T i m e 6.
Welcome 33 Idle display screen after dial pad input After you enter information usin g the di al pad (th ere is no dial tone or preceding lin e selection), th e context-sen sitive soft keys displayed on the idle screen appear as shown in Figure 7 on page 48 .
Welcome 34 Table 2 on page 34 lists the context-sensitive soft keys that you can u se to access menu items after dial pad input. T able 2: Menu items accessed afte r dial pad input through context-sensitive soft keys Item Function Send Press the Send context-sensitive soft key to dial out the user input using the primary login of the IP Deskpho ne.
Welcome 35 In-call context-sensitive soft keys When a call is active, use the contex t-sensitive soft keys to access the menu items shown in Figure 6 on page 35 . Figure 6: In-call co ntext-sensitive soft keys Table 3 on page 35 lists the context-sensitive soft keys you ca n use to access menu items duri ng an in-call session.
Welcome 36 Audio Press the Audio context-sensitive soft key to access the following features: Tones • Ring Pattern — Select test patterns from 1 to 8 • Alerting Volume — Set Desired volume T a.
Welcome 37 Audio Voice • Set the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: • G722 (wideband codec) • PCMU (standard u-l.
Welcome 38 Bluetooth Setup • Enable Bl uetooth (enable or disable) • T o unpair Device select UnPair . If Bluetooth is enabled, select : • Search device s (p ho n e searches the blueto oth de vices and lists the disco vered devices in the Found field.
Welcome 39 Activate The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).
Welcome 40 More… • If you press the More… context-sensitive soft key once from the first menu list, you access the following co ntext- sensitive soft keys: [NewCall] [Park] [Retrve] [More.
Welcome 41 Park Press the Park co ntext-sens itive soft key to park the current call to the server or another user (not available for all call servers). Retrve Press the Retrve context-sensitive soft ke y t o retrieve parked ca lls (local and server parked calls only).
Welcome 42 Prefs 2. Audio—use to adjust tones and volume settings, to con figure a USB headset, and to access the Bluetooth wireless technology setu p.
Welcome 43 Prefs 6. Network—use to access the following: —S e r v e r S e t t i n g s — Device Settings — Diagnostics — Disable screensaver — Licensing —L o c k 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse — USB Keyboard — USB Headset — USB flash drive 8.
Welcome 44 Navigation keys This section provides information abou t keys you can use to navigate within the menus of your Avaya 1165 E IP Deskphone. Note: Menu items are sorted by number . You can select menu items in one of th e following ways: • Press the corresponding number on the dialpad and then pr ess the Select soft key.
Welcome 45 Table 4 on page 45 describes the navigation keys and their functions. T able 4: Navigation keys and functions (Part 1 of 2) Key Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluste r to: • Scroll long lines of text when you view caller ID.
Welcome 46 Using a USB Mouse The Avaya 1165E IP Deskphone is equ ipped with a USB port in which you can connect a USB mouse. Yo u c a n use th e USB mo us e to activa te context-sen sitive soft key items and me nu items. Use your mouse to click a context- sensitive soft key label of the LCD screen to activate that item.
Welcome 47 menu item to activate it or click on the item to highlight it. For example, you can click the View context-sensitive soft key label to op en that menu. Double-click the word Inbox in the menu list; you can th en double-click a name in the Inbox list to initiate a call, or click the item to ighlight the name.
Welcome 48 Secure connection Call security is identified by the pres ence of a securi ty icon (padloc k) that is displayed on the IP Deskphone screen. After the IP Deskpho ne is register ed with the S.
Welcome 49 Figure 8: Example of a secure connection during an active call.
Regulatory and safety information 50 Regulator y and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonab le protection against harmful interference in a resident ial installation.
Regulatory and safety information 51 • This equipm ent complies w ith FCC radia tion exposu re limits set for th for an uncontrolled enviro nment. This equipment sho uld be installed and operated with a minimu m dista nce of 20cm between th e ra diator and your body (excluding the handse t).
Regulatory and safety information 52 Table 6 lists Safety compliance for various jurisdictions . European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN .
Regulatory and safety information 53 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. EU Countries: This device complies with the essential requir ements and other relevant provisions of Directive 1999/5/EC.
Using your Avaya 1165E IP Deskphone 54 Using your A vaya 1165E IP Deskphone After you familiarize yourself wit h the Avaya 1165E IP Deskphone features, you can start to use the IP Deskpho ne. Getting Star ted This section provides in formation abou t how to use the Avaya 1165E IP Deskphone.
Using your Avaya 1165E IP Deskphone 55 Before you begin Connecting the components Figure 9 on page 56 shows the co nn ections on the Avaya 1165E IP Deskphone. CA UTION Damage to Equipment Do not plug your Avaya 1165E IP Deskphone into a regular telepho ne jack.
Using your Avaya 1165E IP Deskphone 56 Figure 9: A vaya 1165E IP Deskphone connections Install your phone by completing the following pr ocedures in the order listed: • “Removing the stand cover .
Using your Avaya 1165E IP Deskphone 57 • “Wall-mounting the IP Deskphone (opti onal)” on page 62 Figure 10: W all-mount lever Removing the stand cover To access t he cable ro uting trac ks and atta ch cables, yo u must remo ve the stand cover. Pull upward on th e center catch as indi cated in the following figure, and remove th e stand cover.
Using your Avaya 1165E IP Deskphone 58 Figure 11: Remove the stand cover Connecting the AC power adapter (optional) Your Avaya 1165E IP Deskphone supports AC power and Power over Ethernet (PoE) options, in cluding IE EE 802.3af standard power. For AC power, use th e Avaya AC adap ter only.
Using your Avaya 1165E IP Deskphone 59 1. Form a small be nd in the cabl e. 2. Thread the adapter cord thro ugh the channels in the sta nd. To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your phone o ver the CAT-5 network cable and an AC adapter is not required .
Using your Avaya 1165E IP Deskphone 60 Connecting the headset (optional) Perform the following procedure to connect the optional headset to the Avaya 1165E IP Deskphone. 1. On the back of the phone, plug the headset connecto r into the RJ-9 headset jack marked with the ) symbol.
Using your Avaya 1165E IP Deskphone 61 Perform the following procedure to select a headset. 1. Press Prefs . 2. Select Audio . 3. Select Headset Type . Connecting the LAN ethernet cable Note: Y our A vaya 1 165E IP Deskphon esuppor t s both AC powe r and PoE options, including IEEE 802.
Using your Avaya 1165E IP Deskphone 62 Installing additional cables If applicable, you can plug an option al USB device such as a USB mouse or a USB keyboard into your IP Deskphone. Co nnect the USB cable to the USB port on the back of the IP Deskphone.
Using your Avaya 1165E IP Deskphone 63 Method A: 1. Press the wall-mount lever, and pull the phone a way from the stand, as shown in Figure 13 on page 63 .
Using your Avaya 1165E IP Deskphone 64 Method B: 1. Attach the 15-cm (6-inch ) CAT5e cable. 2. Position the stand over the mountin g rivets, a nd slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 12 on page 62 (Method B).
Using your Avaya 1165E IP Deskphone 65 You can use the following methods to enter and edit text on your Avaya 1165E IP Deskp hone: • “Entering text using the telephone dia lpad” on page 6 5 • .
Using your Avaya 1165E IP Deskphone 66 • To enter the next letter, press the d ialpad key 6 twice to cycle to the letter r. When entering alphan ume ric information, the 1 key on the dialpad represents the charac ters in Table 7 on page 66 .
Using your Avaya 1165E IP Deskphone 67 Note: No letters are associated with the 0 key . Enabling and disabling the # Ends Dialing feature You can enabl e the Avaya 116 5E IP Deskpho ne to use the octo thorpe (#) symbol to immediately dial the addr ess or phone number .
Using your Avaya 1165E IP Deskphone 68 T o disable the # Ends Dialing feature: Prefs 1. To turn off # Ends Dialing, p ress the Prefs context-s en sitiv e so ft key , an d then select Misc Options . Highlight # Ends Dialing and press the Change context-s en sit iv e soft key.
Using your Avaya 1165E IP Deskphone 69 Setting the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 co ntext-sensitive soft key when you enter text, you can set th e Avaya 1165E IP Deskp hone dialpad default to alphabetic mode.
Using your Avaya 1165E IP Deskphone 70 Entering text using the USB keyboard You can connect a USB keyboard to the USB po rt of your Avaya 1165E IP Deskphone to enter text and numb ers, access some fe atures, and duplicate some functions.
Using your Avaya 1165E IP Deskphone 71 F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluste r Arrow Left Left arrow of Navigation C.
Accessing the Avaya 1165E IP Deskphone 72 Accessing the A vaya 1165E IP Deskphone You require a log on ID and a passwor d to log on to a server with your Avaya 1165E IP Deskphone.
Accessing the Avaya 116 5E IP Deskph one 73 When you log on to your Avaya 11 65E IP Deskph one you must co nfirm your logon ID, enter your password , and select the duration of this session.
Accessing the Avaya 1165E IP Deskphone 74 Note: Y ou must enter the admin password to edit domains. Note: Check with your system admi nistrator before editing or changing domains. T o change the domain: Domain 1. Choose one of the following: — Press the Domain context-sensitive soft key to change the current domain.
Accessing the Avaya 116 5E IP Deskph one 75 Password protec tion for domains This feature supports a dmin password protection for editing of the domain and is not requir ed for switching d omains. If you log on using the administrato r password , you can us e the editin g domain opt ion for both the Current Domain state and Domain List state.
Accessing the Avaya 1165E IP Deskphone 76 sensitive soft key, there is no prom pt for the admin passwor d because you have alread y entered the adm in password to load the Server Settings menu. Selecting a language Your Avaya 116 5E IP Deskphone has the capacity to operat e using other languages, such as French.
Accessing the Avaya 116 5E IP Deskph one 77 Logging on to your IP Deskphone You need to log on to your IP De skphone when you fir st install and restart your IP Deskphone and anytime you log off or reboot. Note: When you log on to the Avaya 1 165E IP Deskphone for the first time, the system prompts you for a location.
Accessing the Avaya 1165E IP Deskphone 78 2. Use the dialpad to enter your user ID login at the prompt. Note: Use the left navigation k ey to backspace an d remove a previous user ID. 3. Press the Login context-sensitive soft key. If Authentication is enabled by yo ur system administration, you are presented with the Authenticatio n ID screen.
Accessing the Avaya 116 5E IP Deskph one 79 4. Enter y our passwor d by using t he dialpad. Note 1: When you enter your passwor d, the last character entered ap pea rs.
Accessing the Avaya 1165E IP Deskphone 80 Setting the durat ion of the login After you enter your logo n ID an d pass wo rd the Duration sc reen appears. You can enter the ma ximum le ngth of time of the sessio n. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off.
Accessing the Avaya 116 5E IP Deskph one 81 Logging on multiple user accounts The Avaya 1165E IP Deskphone h as a multiuser feat ure that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information ab out logging on multiple users, see “Multiuser” on page 281 .
Accessing the Avaya 1165E IP Deskphone 82 Timed logoff wh ile on a call When the logi n time expires while you are o n a call, you can d o one of the following at the prompt: • Press the Yes context-sensitive soft key to log off immediately. •P r e s s t h e No context-sensitive soft key to switch to Permanent logon.
Accessing the Avaya 116 5E IP Deskph one 83 location by accessing th e phone information screen. For mor e information, see “Vie wing the IP Deskphone information” on page 301 .
Accessing the Avaya 1165E IP Deskphone 84 User Pr ofile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your Avaya 1165E IP Deskp hone. If you delete your User Profile, the phone r eboots, and you m ust log on and create a ne w User Prof ile.
Accessing the Avaya 116 5E IP Deskph one 85 Overwriting your pe rsonal Address Book When an address book exists on a call server, such as an address book for a specific company, you can updat e yo ur persona l Addr ess Book with an address book from the call server.
Accessing the Avaya 1165E IP Deskphone 86 Figure 16: Logon co nfirmation screen Logging off fr om the A vaya 1165E IP Deskphone T o log off from the A vaya 1 165E IP Deskphone: 1. Press the Services fixed key, and then select Logout from the menu. abc 2.
Accessing the Avaya 116 5E IP Deskph one 87 Logging off multiple user accounts The Avaya 1165E IP Deskphone h as a multiuser feat ure that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. By logging off of the primary account, all other accounts log off automatically.
Accessing the Avaya 1165E IP Deskphone 88 Deskphone returns to the in itial state. After the conn ectio n is established, the call can be disconnected only by an operator. If you hang up after the connection has been made, the IP Phone switches to loudspeaker.
Accessing the Avaya 116 5E IP Deskph one 89 Location information When you make an emergency call, the IP Deskphone provides the PSAP with the location information of the IP Deskphone. The IP Deskphone receives the location in formation when the IP Deskphone is first plugged in to the net work and then stores it.
Accessing the Avaya 1165E IP Deskphone 90 Figure 18: Phone location display Y ou can obta in location information on ly if it has been configured on your system.
Configuring the Avaya 1165E IP Deskpho ne 91 Configuring the A vaya 1165E IP Deskphone You can adjust a few setting s of the Avaya 1165E IP Deskphone to conform to the envir on m en t wh er e yo u wan t to use th e ph on e . Th es e settings are saved to your User Prof ile.
Configuring the Avaya 1165E IP Deskphone 92 Creating the idle screen text display You can create a te xt to display on the screen, while the phone is idle. T o create the idle screen disp lay text: 2. Press the Lef t/Right navigat ion key to increase o r decrease the display contrast level.
Configuring the Avaya 1165E IP Deskpho ne 93 Setting-up the Backlight Screensaver T o set the amount of time the LCD screen remains backlit : 4. Choose one of the following: — Press the Save context-sensitive soft key to save the idle screen text display.
Configuring the Avaya 1165E IP Deskphone 94 Configuring Menu Auto back-out You can use the Menu Auto ba ck-out feat ure to configure the time interval required for the IP Deskphon e to go back to the idle screen when the IP Deskphone is left inactive.
Configuring the Avaya 1165E IP Deskpho ne 95 Note: When you enter the Auto back-out menu, the cu rrent configuration for the Menu Auto back-o ut time is pre-selected (highlighted) on the list.
Configuring the Avaya 1165E IP Deskphone 96 Selecting a ring pattern You can use the ring patte rn feature to select the ring pa ttern for an incoming call. T o select the ring p attern for an incoming call: Prefs 1. Press the Prefs context-sensitiv e so ft key, select Audio , select Tones , and then select Ring Pattern .
Configuring the Avaya 1165E IP Deskpho ne 97 Adjusting the volume You can adjust the volume of th e Avaya 1165E IP Deskphone for the following: • ring volume • handset volume • headset volume • handsfree volume A sliding scale appears on the LCD screen display when you adjust the volume.
Configuring the Avaya 1165E IP Deskphone 98 T o adjust the ring volume for an incom ing call: Prefs 1. Press the Prefs context-sensitiv e so ft key, select Audio , select Tones , and then select Alerting Volume . 2. To adjust th e ring volume of an incom ing call do one of the follow ing: — Press the Left/Right navigat ion key.
Configuring the Avaya 1165E IP Deskpho ne 99 Adjusting the volume of th e Handset, headset, and Handsfree mode You can adjust the volume for the handset, headset, and th e handsfree speaker of the Avaya 1165E IP Deskphone. T o adjust the volume of the handset: Prefs 1.
Configuring the Avaya 1165E IP Deskphone 100 You can adjust the head set volume on the Avaya 1165E IP Deskp hone. T o adjust the headset volume: You can adjust the hand sfree mode volume on the Avaya 1165 E IP Deskphone. Prefs 1. Press the Prefs context-sensitiv e so ft key, select Audio , select Voice , and then select Headset .
Configuring the Avaya 1165E IP Deskpho ne 101 T o adjust the handsfree mode volume: Prefs 1. Press the Prefs context-sensitiv e so ft key, select Audio , select Voice , and then select Handsfree .
Configuring the Avaya 1165E IP Deskphone 102 Selecting a language The display is available in multip le languages. A maximum of five languages ar e ac ce ssib le th ro ug h the ph o ne . Th e sys te m ad m inist ra to r determines which language s ar e available for your phon e.
Configuring the Avaya 1165E IP Deskpho ne 103 Selecting the date and time format Several date an d time for m ats are av aila b le. F or ma ts are base d on the 12-hour and 24- hour clocks. T o select a date format: Prefs 1. Press the Prefs context-sensitiv e so ft key, select Misc Options , and then select Time .
Configuring the Avaya 1165E IP Deskphone 104 You can select a time zone for your Avaya 1165E IP Deskphone. T o select a time zone: 6. Choose one of the following: — Press the Select context-sen sitive soft key to save the format and return to the Time Format menu.
Configuring the Avaya 1165E IP Deskpho ne 105 You can select th e time zone format fo r your Avaya 1165E IP De skphone. T o select a time format: 5. Press th e Up/Down navigation key to scroll through and highlight the time zones. Note: Tim e zones are listed based on GMT forma t, for ex ample: — GMT -11:00 Samoa — GMT -10:00 Hawaii 6.
Configuring the Avaya 1165E IP Deskphone 106 USB headset You can attach only one USB headset to the Avaya 116 5E IP Deskphone. (If you add an additional USB head set, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB port of the IP Phone, the IP Deskph one configur es th e headset to work with it.
Configuring the Avaya 1165E IP Deskpho ne 107 T able 9: Supported USB headset types Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the w ire d an d the Bluetooth headset. You can add a headset to your preferences by clicking on th e Prefs context-sensitive soft key, and then choosing Audio .
Configuring the Avaya 1165E IP Deskphone 108 Figure 20: Pref erences me nu with headset menu item On the IP Deskphone, after you select the Prefs , Audio , and Headset Selection menu items, use the headset screen to se lect the desired headset and correspondin g functional parameters.
Configuring the Avaya 1165E IP Deskpho ne 109 Table 10 on page 109 describes the configuration option s on the h eadset screen. T able 10: Configuration opti ons on the headset screen (Par t 1 of 3) Option Function Active Headset Device Select the active headset device; either USB, Wired, or Bluetooth.
Configuring the Avaya 1165E IP Deskphone 110 Enable HID Commands Enable HID Commands only if USB headset is selected. The checkbox is used to enable the HID commands of supported headsets to allow the IP Deskphone to run in g eneric mode 1 operat ion , su pp or tin g both USB audio and HID commands.
Configuring the Avaya 1165E IP Deskpho ne 111 The changes in the menu take effe ct immed iately if the device is attached. Th e active voice path switch es to the selected headset if you are on an active call.
Configuring the Avaya 1165E IP Deskphone 112 Figure 22: Pres ence of USB headset screen Audio format selection After the IP Deskphone receives the e ndpoint configurations, it searches the records to select an au dio for mat th at mat che s th e IP Desk phone requirements.
Configuring the Avaya 1165E IP Deskpho ne 113 After you select the format and th e Set Interface co mma nd is sent, the USB headset runs in Generic Mode 1 operation (both au dio and HID) or Mode 2 opera tion (a ud io on ly) .
Configuring the Avaya 1165E IP Deskphone 114 A vaya USB headset adapter with HID When you enable the HID su pport fo r Avaya USB Mobile or Enha nced adapter, then the IP Deskp hone makes use of the UI elements on the adapter. Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs.
Configuring the Avaya 1165E IP Deskpho ne 115 LED There are two LEDs on the adapters, one for the mute status and the other for messa ge waiting. These two LEDs are also mappe d to the corresponding LEDs on the IP Deskphone.
Configuring the Avaya 1165E IP Deskphone 116 External Alerter The Avaya USB Enhanced Adapter has a port to allow an External Alerter (large LED indicator) to attach to the ad ap te r. The IP Phone uses HID commands to keep the External Alerter syn ch ronized with the red Message Waiting LED on the IP Deskp hone and on the adapter.
Configuring the Avaya 1165E IP Deskpho ne 117 Table 13 on page 117 lists the Avaya USB adapte r key mappings. T able 13: A vaya USB adap ter key map pings The Blue key is mapped to the Expan d key on the IP Deskphone. Therefore, pressing the Blue key invokes the In stant Messaging screen.
Configuring the Avaya 1165E IP Deskphone 118 Third–party USB headsets with HID Both USB Audio and USB HID commands are supported. The two classes of third-party USB headsets are as follows: • Plan.
Configuring the Avaya 1165E IP Deskpho ne 119 Table 14 on page 119 lists the features of a third–pa rty USB headset with HID support. T able 14: Third-party USB headset with HID suppor t features (P.
Configuring the Avaya 1165E IP Deskphone 120 Attached Indicator Both types of headsets can ha ve attached indications indep endent of the IP Deskphone operations. The GN Netcom (Jabra) 9350 head se t can take over 3 seconds to complete the enumera tio n pr oc ess afte r th e head se t is attached to the IP Deskphone.
Configuring the Avaya 1165E IP Deskpho ne 121 Outgoing Call You can make an ou tgoing call by eithe r pressing the headse t key on the IP Deskphone or the Off Hook equivalent key on the headset. When off hook, th e IP Deskph one streams dial tone to the headset.
Configuring the Avaya 1165E IP Deskphone 122 Analog T erminator Adap ter for analog (500/2500- type) telephone or fax machine SIP Software Release 3.2 sup ports the Analog Term inator Adapter (ATA) which is connected using the USB port.
Configuring the Avaya 1165E IP Deskpho ne 123 Table 15 on page 123 displays the characteristics of ATA. T able 15: Summar y of A T A characteris tics (Par t 1 of 3) Feature Description Key Events In addition to On hook, Off hook events, dial pad digit events from the attached analo g devic e ar e als o supported.
Configuring the Avaya 1165E IP Deskphone 124 Call Answer You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook key on the attached analog device. Afte r a call is answered, the adap ter converts the digital voice data to analog and sends it to the attached analog device.
Configuring the Avaya 1165E IP Deskpho ne 125 Configuring Bluetooth wireless technology headset Your Avaya 1165E IP Deskphone is equipped with a wireless au dio gateway system to support Bluetooth wireless tech nology enabled headsets.
Configuring the Avaya 1165E IP Deskphone 126 T o pair a wireless hea dset with your IP Deskphone: 1. Double-p re ss th e Headset key t o open the Bluetooth Setup dialog box.
Configuring the Avaya 1165E IP Deskpho ne 127 6. Press the Enter key. The message Searching…. appears. It can take up to two minutes for the search to complete. If the search is succ essful, the mess age Search Completed Found Device(s) appears, and a list of devices that support Blue tooth wireless technology appears in the Found list.
Configuring the Avaya 1165E IP Deskphone 128 10. If the name of your headset appears in the Found box, proceed to step 15. If your headset is not displayed in the Found box, select your he adset from the list. 11. Press the Right navigation key one or more times to highlight the Found box.
Configuring the Avaya 1165E IP Deskpho ne 129 16. If the headset is successfully paired with your IP Deskphone, proceed to step 17. To verify that the pairing is successf ul, ensure that the headset appears in the list next to the Paired item. If pairing is successful, the message Pair completed also appears at the bott om of the scre en.
Configuring the Avaya 1165E IP Deskphone 130 17. If the name of your headset appears in the Paired box, proceed to step 18. If more than one device is paired, and the one yo u wish to use is not shown in the Paired box, n avigate to the one yo u want, as follows: — Press the Right navigation key one or more times to highlight the Paired : box.
Configuring the Avaya 1165E IP Deskpho ne 131 Dual p a iring headset s Take special care when using a du al pairing type of Bluetooth wire less technology headset. This type of headset ca n be paired to th e base of the headset, as well as to the Avaya 1165E IP Deskphone.
Configuring the Avaya 1165E IP Deskphone 132 • If the base is powere d of f, th e he ad s et is only paired to the Avaya 1165E IP Deskphone, and you can pres s the telephone key to connect to the Avaya 1 165E IP Deskphon e.
Configuring the Avaya 1165E IP Deskpho ne 133 T o switch between a wired headset and a wireles s headset: T o unpair a wire less headset: 1. Double-p re ss th e Headset key t o open the Bluetooth Setup dialog. 2. Press the Left/Right naviga tion key to select the Use BT Headset item.
Configuring the Avaya 1165E IP Deskphone 134 4. If more than one device is paired, and your headset is not already displayed in the Paired box, press the Right navigation key one or mor e tim es to highlight the Pai red box. 5. Press the Enter key to open edit mode.
Configuring the Avaya 1165E IP Deskpho ne 135 Your Blueto oth wireless tec hnology hea dset is no longe r paired with yo ur IP Deskphone, and you can use the wired headset. To u se the wi reless headset again, you must perfor m the pairing and activation procedu re.
Making a call 136 Making a call This section describ es the m eth o ds you can us e to make a call. You can make a call fro m your Avay a 1165E IP De skphone u sing one of th e following: • “Makin.
Making a call 137 Making a call using off-hook dialing T o make a call using off- hook dialing: 1. Make a call by using one of the follo wing off-hook d ialing metho ds: — Press the Line feature key — Lift the handset — Press the Headset fixed key — Press the Handsfree fixed key The IP Deskphone produces a dial tone.
Making a call 138 Redial VMail Alex — Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitiv e soft key only appears if a n umber or addre ss was previously entered. — Press the Msgs context-sensitive soft key and then select Voice Mail from the Messages menu to access your voice mail.
Making a call 139 Making a call using on-hook dialing You can make a call by using on-hook d ialing. Enter the SIP address o r the phone number befo re going off-hook. Note: When you use this method, you cannot toggle between alphabetic or nume ric input.
Making a call 140 T o end a handsfree call: T o mute a handsfr ee call: T o switch from the handsfree to handset mode: T o switch from the handset mode to handsfre e mode: Press the Goodbye key 1. Press the Mute key. The LED indicator lights. 2. Press th e Mute key again to return to a two-way handsfree conversation.
Making a call 141 T o use a headset : T o switch from handsfree to headse t: Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact.
Making a call 142 T o enter a call subject from a list: Subject 1. Press the Subject context-sensitive so ft key to send a Call Subject with the call you are making .
Making a call 143 T o create a new call subject w hile initiating a call: Save Clear Back 5. Choose one of the following: — Press the Save context-sensitive soft key to continue. — Press the Clear context-sen sitiv e soft key to clear the text. — Press the Back context-sensitive soft key to return to the previous menu.
Making a call 144 Save Clear Back 5. Choose one of the following: — Press the Save context-sensitive soft key to save the new Call Subject and use it with the call. — Press the Clear context-sen sitiv e key to clear the text. — Press the Back context-sensitive soft key to return to the previous menu without sending the new Call Subject.
Making a call 145 Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on th e Avaya 1165E IP Deskphone depends o n how the phone was initia lly configured.
Making a call 146 Deleting a Call Subject You can delete a Call Su bject while the phone is idle . T o delete a Call Subject while the phone is idle: 5. Choose one of the following: — Press the Save context-sensitive soft key to add the new Ca ll Subject.
Making a call 147 Editing a Call Subject You can edit a Call Subjec t while the IP Deskphone is idle. T o edit a Call Subject wh ile the phone is idle: 4. Choose one of the following: — Press the Ok context-sensitive sof t key to confirm the deletion of the Call Subject.
Making a call 148 5. Use the dialpad to edit the Call Subject. 6. Choose one of the following: — Press the Save context-sensitive soft key to confir m the changes. — Press the Back context-sensitive soft key to return to the previous menu without editing the Call Subject.
Receiving a call 149 Receiving a call When you receive a call, you are typica lly notified by the alerting ri ng, and the incoming caller identification appears on the LCD scr een. The incoming call forces th e scree n to exit act i ve men u activit ies and takes precedence over a pop-up Instant Message (IM).
Receivin g a call 150 Figure 23: Incoming call screen Answering an incoming call When you can answer an incoming ca ll, you can choose one of four methods. T o answer an incoming call: Answer 1. Choose one of the following: — Press the Answer context-sen sitive soft key that activates a Handsfree call.
Receiving a call 151 Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call.
Receivin g a call 152 T o redirect a call by using the Address Book, Call Inbox, or Call Outbox: Redrct Clear Back 3. To redirect the call to the address you enter, choos e on e of the fo llow i ng : — Press the Redrct context-sen sitive soft key. — Press the Clear context-sen sitiv e soft key to cl ear th e en tr y.
Receiving a call 153 Declining an incoming call You can decline an incoming call by pressing the Decline cont ext- sensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons, and you have th e option of selecting one.
Receivin g a call 154 T o de cline an i ncoming cal l: Creating a new Ca ll Decline Reason You can create an ne w Call Decline Reason. Decline 1. Press the Decline cont ext -se n sitiv e sof t key to decline an incoming call. New 2. Choose one of the following: — Press the Up/Down navigation key to highlight a Decline Call Reason.
Receiving a call 155 T o create a New Decline Reason during an in coming call: Decline 1. Press the Decline cont ext -se n sitiv e sof t key to decline an incoming call. New 2. Press the New context-sensitive soft key to create a new custom decline reason.
Receivin g a call 156 Managing Call Decline Reasons You can create Call Decline Reasons that you can a ccess when you want to decline an incoming call. Also, you can ed it and delete Call Declin e Reasons fro m the lis t of Call Decline Re asons y ou create.
Receiving a call 157 T o delete a Call De cl in e Re as o n: T o edit a Call Decline Reason: 1. Press th e Up/Down navigation key to scroll through and highlight the Call Decline Reason to delete. Delete 2. Press the Delete context-sensitive soft key to d elete the s e lected Call Decline Reason.
Receivin g a call 158 Ignoring an incoming call You can terminate an incomin g call alert without answering the call or sending a Decline Call reason by pressing the Ignore context-sensitive soft key or by pressing the Goodbye fixed key. The caller continues to hear the ringing to ne but is unaware that you are ignoring the call.
Receiving a call 159 change the Call Ignor e setting to either Call Ignor e: Local, or Call Ignore: Network. Note: When you are on active call and you r ecei ve an incoming call, do not press the Go odbye fixed key to ignore an incoming call. If you press the Goodbye fixed key , the current call disconnect s.
Receivin g a call 160 • The IP Deskphone auto-answers t he intercom call on handsfre e after the configured nu m be r of seco nd s pass by . • The IP Deskphone a uto-answers only if you do not answer the cal l within the configured time limit. • If you are on an a ctive call, the IP Deskphon e does not auto- answer the incoming intercom call.
The Address Book 161 The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Insta nt Message (IM).You can access the Address Book while on a call and start a n ew call from the highlighted contact.
The Address Book 162 To view information abo ut a contact use the navigatio n button to highlight a name, and then pre ss the View context-sensitive soft key. The name, SIP address, and designatio n of contact or not as Friend appears. See Figure 25 on page 162 .
The Address Book 163 add a Call Subject. For more information, see “Using Call Subjects” on page 141 . You can also acces s the Address Book while on an active call and initiate a new call. The Avaya 1165E IP Deskphone automatically places the active call on hold when you initiate a new call.
The Address Book 164 Adding a contact to your Address Book You can add a new contacts to the Ad dress Book of t he Avaya 1165 E IP Deskphone. T o add a cont act to your Address Bo ok: Add 1. Choose one of the following: — Press the Directory fixed key.
The Address Book 165 Editing a contact in your Address Book You can edit a contact in your Address Book. T o edit a contact in your Address Book: Yes No Back 5. Do one of the following to complete the entry: — Press the Yes context-sens itive soft key to add the contact to a group and then select the group for the contact to be added.
The Address Book 166 View 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context- sensitive soft key.
The Address Book 167 7. Use the dialp a d to enter a ne w ph on e number or new SIP addres s (URI) for the contact. Next Back 8. Choose one of the following: —P r e s s t h e Next contex t-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu.
The Address Book 168 T o delete a cont act from your Address Book: Ok 10. Press t he Ok context-sensitiv e sof t key to complete the entry and return to the previous menu. View 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive soft key.
The Address Book 169 Copying information to the Address Book To copy information from the Call Inbox or th e Call Outbox screen to the Address Book use the Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message, No content selected for copying ap pe ars on the screen.
The Address Book 170 abc 3. Press the abc/123 contex t-sensitive soft key to toggle betw ee n alp h abet i c and numeric characters. 4. Use the dialpad to enter a n ame for the new entry. Next Back 5. Choose one of the following: —P r e s s t h e Next contex t-sensitive soft key to continue.
The Address Book 171 Searching for a contact in the Address Book When you access the Avaya 1165E IP Deskphone Address Book you can perform a search for a contact u sing one of the following methods: • Index Searc h (p er fo rm s a sea rc h ba se d on the index nu m be r yo u enter) Yes No Back 8.
The Address Book 172 • 1st Character Search (per forms a search base d on the first char acter you enter) • Name Search (performs a se ar ch based on the name you enter) T o change the method the Avaya 1165E IP Deskphone us es to search.
The Address Book 173 item on the list. For example, if th e ad dress you need is item 28 on the list, you must enter the digit 8 quickly after ente ring the digit 2. • 1st Character Sea rch—to search for a co ntact whose name begins with the letter d , using the dialpad, p ress the d (3) key on the di alpad.
The Address Book 174 abc 3. Press the abc/123 contex t-sensitive soft key to toggle betw ee n alp h abet i c and numeric characters. 4. Use the dialpad to en ter the se arch information for th e co nt act . Search Back 5. Choose one of the following: — Press the Search context-sen sitive soft key.
The Address Book 175 You can perform a global sear ch for a contact. T o perform a Global Search for a cont act: Search Exit 7. When a search result is not succes s ful, you can do one of the following: — Press the Search context-sen sitive soft key to return to the search menu and begin a new search.
The Address Book 176 4. Use the dialpad to en ter the se arch information for th e co nt act . Ok Back 5. Choose one of the following: — Press the Ok context-sensitive soft key. — Press the Back context-sensitive soft key to return to the previous menu.
The Address Book 177 Call Save 6. When a search result is successf ul you can do one of the following: — Press the Up/Down navigation key to highlight a contact from t he search result and press the Call context-sen sitive soft key to initiate a call.
The Address Book 178 New Back 8. When a search result is not succes s ful, you can do one of the following: —P r e s s t h e New context-sensitive so ft key to return to the search menu and begin a new searc h. — Press the Back context-sensitive soft key to return to the previous screen.
Call Inbox 179 Call Inbox While your Avaya 1165E IP Deskphone is active, all incoming call s are saved in your Call Inbox. You can view the following details a bout each call: • Call status (Missed).
Call Inbox 180 Accessing the Call Inbox You can access the Call Inbox and initiate a call when th e phone is: • Idle. For mo re informatio n, see “Managing calls in the Call Inbox while not on a ca ll” on page 180 . • Active. For more information, see “Accessing the calls in your Call Inbox during a call” on page 189 .
Call Inbox 181 Enter Missed All 3. Do one of the following: — To place a call to the selected address using the primary login of the IP Deskphon e, press the Enter key. — To view the details of a highlighted call, press the Right navigation key. See “Viewing the details of a call in the Call Inbox” on page 182 .
Call Inbox 182 Table 16 on page 182 provides a list of additional user interactions for the main inbox scr een. Viewing the details of a call in the Call Inbox You can view the details of a call in th e Call In bo x.
Call Inbox 183 T o view details of a call in the Call Inbox: Managing missed calls When you do not answer incoming calls, the number of new calls appears on the Avaya 1165E IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls .
Call Inbox 184 T o view missed calls: Msg/Inbox 1. Press th e Msg/Inbox fixed key and then press the Missed context-sensitive soft key. 2. Press the Up/Down navigation key to highlight a call from the list of missed calls. 3. Press the Right context-sensitiv e so ft key to view the details of the missed call.
Call Inbox 185 Missed Calls Notification You can change the call log beh avior so that the message xx new calls is cleared by entering the Inbox without having to sele ct each missed call. Figure 27 on page 185 displa ys th e Message options screen. Figure 27: M essages scre en Changing the Missed Calls Notification behavior: Exit 6.
Call Inbox 186 2. Press the Up/Down navigation key to highlight Missed Calls Not ifi ca ti on . Select 3. Choose one of the following: — Press the Select context-sen sitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and retu rn to the Message Options scr een .
Call Inbox 187 Initiating a call fr om the Call Inbox When you receive a call that is miss ed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and select Inbox from the menu.
Call Inbox 188 T o initiate a call from the Call Inbox : 1. Press the Msg/Inbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. 3. To view details of the call, press the Right navigation key.
Call Inbox 189 Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls an d answered c alls are dele ted. When you view the miss ed calls and se lect delete, only the missed calls are deleted.
Call Inbox 190 T o access the calls in your Call Inbox during a call: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Select Back 2. Choose one of the following: — Press the Select context-sensit ive soft key to initiate a call to the highlighted caller.
Call Outbox 191 Call Outbox The Call Outbox keeps a record of all o utgoin g calls made from your phone. You can add the contact details of the calls in your outbo x to your Address Book .
Call Outbox 192 Accessing the Call Outbox You can access the Call Outbox and initiate a call wh en the phone is: • Idle. For more info rmation, see “Initiati ng a call from the Call Outbox” on page 1 93 . • Active. For more information, see “Accessing the calls in your Call Outbox during a call” on page 196 .
Call Outbox 193 Initiating a call fr om the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. T o initiate a cal l from the Cal l Outbox: Delete 4.
Call Outbox 194 Deleting calls from your Call Outbox You can delete calls fro m your Call Outbox. T o delete calls from you r Call Outbox: 4. You can initiate a call from the highlighted call of th e Call Outbox list or from the details of a caller scr een, by doing one of the follow i ng : — Lift the handset.
Call Outbox 195 Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox. Yes AllUsr All No 3. Select one of the following context- sensitive soft keys: — Press the Yes context-sens itive soft key to delete the highlighted ca ll.
Call Outbox 196 T o view details of a call in the Call Ou tbox: Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call. T o access the calls in your Call Outbox during a call: Call Prev Next Back 1.
Call Outbox 197 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. Select Back 3. Choose one of the following: — Press the Select context-sensit ive soft key to initiate a call to the highlighted caller.
Instant Messaging 198 Instant Messaging You can use your Avaya 1165 E IP Deskphone to send and re ceive an Instant Message (IM). You can access and re spond to an IM while on a call. The blue LED (Feature Status Indi cator) at the top left of the phone lights accompanied by a beep when a ne w IM arrives.
Instant Messaging 199 Figure 29: Instant Me ssage pop-up When an IM pop-up appears you can d o the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable).
Instant Messaging 200 Configuring Instant Messaging pop-ups You can configure Instant Messagi ng pop-ups. T o enable or disable automatic pop-up of a ne w IM: Configuring IM audible alert You can configure the Avaya 1165 E IP Deskphone to audibly al er t you when a new IM arrives.
Instant Messaging 201 T o enable or disable the audible alert s of a new IM: Composing an Instant Message When you compose an IM, enter the addre ss of the recipient and then enter the message. When you reply to an In stan t Message, the phone automatically ente rs th e address.
Instant Messaging 202 T o compose and send an Inst ant Message: Msgs Send IM 1. Do one of the following: — Press the Msgs context-sensit ive soft key, select Instant Messagin g , and press the New IM context- sensitive soft key — Access the list of IMs by pressing the Expand fixed key.
Instant Messaging 203 Instant Message Inbox/Outbox The IM Inbox contains a list of all incoming and outgoin g Insta nt Messages. You can filter the IM l ist to track a ser ies of corresponden ce to a contact. The lit blue LED indicates the arrival of a new IM.
Instant Messaging 204 T o access and view the content s of the Inst ant Message Inbox/ Outbox: Msgs 1. Choose one of the following: — Press the Msgs context-sensit ive soft key, and then select Instan t Messaging from the menu. — Press the Expand fixed key.
Instant Messaging 205 V iewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message. See “Replying to an Instant Message ” on page 2 05 . • Initiate a Call to the contact.
Instant Messaging 206 Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs context-sensitive soft ke y, and then select Instant Mess aging from the menu.
Instant Messaging 207 Deleting an Instant Message To delete a single IM, all the IMs fr om one cont act, or all th e IMs in you r IM Inbox complete the necessary steps in the following procedur e. View 3. Press the View context-sensitive so ft key to acce ss the IM.
Instant Messaging 208 Delete Back 3. Select one of the following context- sensitive soft keys: — Press the Delete context-sensitive soft key to clear a ll IMs from the IM Inbox/Outbox. — Press the Back context-sensitive soft key to return to the previous screen.
While on an active ca ll 209 While on an active call You can use the following featur es during an active call: • “Making a new call” on page 2 09 • “Placing a call On Hold” on page 211 .
While on an active c all 210 Initiating a call using the active c all context-sensit ive soft key menu You can initiate a call using the ac tive call context-sensitive soft key menu. T o initiate a call using the active ca ll context-sensitiv e sof t key menu: Call W aiting While you are on an active call and you receive an inc oming call.
While on an active ca ll 211 can also redirect the new call, declin e the ne w call, transfer the new call, or ignore the new call. For more information, see “Receiving a call” on page 149 .
While on an active c all 212 T o retrieve a call on hold: Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call me nu list.
While on an active ca ll 213 The Join context-sensitive so ft key appear s when there are multiple calls on the IP Phone that can be joined for a conference call or 3-way calling. Context-sensitive sof t keys for th e multiple calls In-call display screen Join Press the Join context-sens itive soft key to join the eligible calls.
While on an active c all 214 more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. When you press the more… context- sensitive soft key, a dif ferent selection of context-sensitive soft keys appears.
While on an active ca ll 215 Park Press the Park context-sensitive soft key to park the current call. more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys.
While on an active c all 216 Prefs Press the Prefs context-sensitive soft key to display the Pr eferences menu. The menu items include the following: 1.
While on an active ca ll 217 Prefs 6. Network—use to access the followin g: — Server Settings — Device Settings — Diagnostics — Disable scree ns av er —L i c e n s i n g —L o c k 7. USB Locks—use to lock or unlock the followi ng USB devi ces: — USB Mouse — USB Keyboard — USB Headset — USB flash drive 8.
While on an active c all 218 T o access a call on hold when multiple calls are on hold: T o make a ca ll on ho ld th e ac ti ve ca ll: 1. Press the Up/Down navigation key to highlight a call on hold. Chad 2. To retrieve the highlighted call on hold do one of the following: — Press the Line featu r e key bes i de the flashing LCD indicator.
While on an active ca ll 219 Using 3-way calling When you have more than one call and you want to join the inco ming calls into one call, you can use 3-wa y calling or create a conference c all. Note: Y our system administrator or service provider must enable 3- way calling and confer ence calls for y our Avaya 1 165E IP Deskphone.
While on an active c all 220 Figure 32: 3-way Call Note 1: If you receive a new call during a 3-wa y call, you can answer the new call as usual. The A vaya 1 165E IP Deskphone automatically puts the 3-way call on hold.
While on an active ca ll 221 Setting up a conference call When you want to invite three or more callers to a ca ll, you can set up a conference call using the Avaya 1165E IP Deskph one. The call se rver handles conference calls. You can join incoming calls to the conferen ce call, or you can join ca lls that you initiate.
While on an active c all 222 T o join a call to an existing confer ence call: Ad hoc conferencing when connecting to the Call Server This feature allows yo u to m ake ad hoc co nf er en ce calls when you connect to the Call Server. Note: Y our system administrator must enable ad hoc conferencing before you connect to the Call Server .
While on an active ca ll 223 Figure 33: Current Domain page The context-sensitive soft keys available for viewing the confer ence details of the current domain are as follows: • Domains : Allows you to select the domain. • Edit : Allows you to edit the conference details.
While on an active c all 224 Figure 34: Domain page wi th conference paramete rs The context-sensitive soft keys availa ble on th e co nfe r en ce param e te rs page are as follow s: • Domains : Allows you to select the domain. • Edit : Opens the Edit Domain pag e that allows you to edit the conference details.
While on an active ca ll 225 Figure 35: Edit Domain scr een To edit the conference proper ties and maximum numb er of ports, press the Edit c ontext-sensitive soft key to di splay the Domain Conference Edit screen. Figure 36 on page 225 provides an ex am p le of th e Dom a in Co nf er en ce Edit screen.
While on an active c all 226 • Save —to sav e the update d value to the system c onfiguration file. • Abc (/123) —to toggle the input mode to digits (or alphabets). • Clear —to clear the characte r behind the cursor . • Back —to return to the previous screen.
While on an active ca ll 227 Select 4. Choose one of the following: — Enter the phone numb er or SIP address to which you are transferrin g the c all. — Select a contact from the Address Book, Call Inbox, or Call Outbox by pressing the correspon ding fixed key.
While on an active c all 228 T o transfer a call to V oice Mail: Yes No Back The Avaya 1165E IP Deskpho ne prompts you with the following question, Consult with party? 6.
While on an active ca ll 229 Note 1: The T ransfer to V oice Mail feature is not available for all call servers. Cont act your system administrator or service provider to determine if this featur e is available to you. Note 2: The T ransfer to V oice Mail feature during a conference call is dependent on the call server and cann ot be allowed.
While on an active c all 230 Using the Park Call feature You can use the Park Call feature to temporarily pa rk a call to the call server or to a specific user. You or another user can retr ieve the parked call from another phone. Using Park Ca ll does not tie up a line, since it is held on the call server.
While on an active ca ll 231 Retrieving a Parked Call You must ha ve the retrieva l code to retrieve a parked call from the server. You can retrieve a parked call while the phone is in the idle state or while on a call. T o retrieve a pa rke d call from the server abc 2.
While on an active c all 232 2. Use the Dialpad to enter the retrieval code of the parked call. Retrve Clear Back 3. You can do one of the following: — Press the Retrve context-sensitive soft key to retrieve the parked call. — Press the Clear context-sen sitiv e soft key to er ase the input field.
Additional features 233 Additional features You can use the following additional feature s: • “Using the Friends fea ture” on page 233 • “Feature keys” on page 241 • “Using Call Forwar.
Additional features 234 Figure 37: Pres ence status of a friend Accessing your Friends list T o check the online st atus of a friend on your list: Filter Select 1. Choose one of the following: — Press the Directory fixed key. — Press the Filter context-sensitive soft key, and select Friends from the menu.
Additional features 235 T o initiate a call to a friend on the Fri ends list: Status All Edit 2. Do one of the following: — Press the Status context-sensitive soft key to view the current presence status of the friend.
Additional features 236 T o send an IM to a friend on the Friends list: Call 3. Press the Call context-sensitive soft key to initiate a ca ll to the friend. The Avaya 1165E IP Deskpho ne uses the SIP address or phone number from your personal Address Book to make the call.
Additional features 237 Editing information of a friend You can edit informa tio n of a friend on the Friends list. T o edit your Friends list: 5. Use the dialpad to enter the text of the message. Send Back 6. Choose one of the following: — Press the Send context-sensitive soft key to send the IM.
Additional features 238 Edit 2. Press the Up/Down navigation key to highlight the friend you want to edit and press the Edit context-sensitive soft key. abc 3. Press the abc/123 contex t-sensitive soft key to toggle betw ee n alp h abet i c and numeric characters.
Additional features 239 6. Use the dialpad to en ter the ne w address for the contact. Next Back 7. Choose one of the following: —P r e s s t h e Next contex t-sensitive soft key to complete the pr oc ess. — Press the Back context-sensitive soft key to return to the previous menu.
Additional features 240 T o delete a cont act from your Frie nds list: Filter Select 1. Choose one of the following: — Press the Directory fixed key. — Press the Filter context-sensitive soft key, and select Friends from the menu. — Press the Select context-sen sitive key.
Additional features 241 Feature keys Use the Feature ke y option to config ure the feature ke ys on Avaya 1165E IP Deskphone and the Expansion Mod ule for Avaya 1100 Series IP Deskphones. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature ke ys.
Additional features 242 You can program the fe ature keys one at a tim e, or you can automatically program empty feature keys from your Friends list or Address Book. For information abou t how to autoprogr am feature keys see, “Feat ure key autoprogrammin g” on page 257 .
Additional features 243 The Program Key screen provid es th e following context-sensitive soft keys: • View — to access the featur e key detail scr een. • Edit —to edit the setting or mo dification of the selected programmable key. • Bulk —to access the autoprogr amming and auto rem o val feature.
Additional features 244 Figure 40: Feature key details The Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the featu re key • Service—.
Additional features 245 Note 1: If you to try to view a feature key th at is not programmed the IP Deskphone displays the message: Program Key Not Available (Key is empty) . Note 2: If you try to v iew a feature key that is designated as a line key , the IP Deskphone displays the messag e: Program Key Not Available (Key is a line key) .
Additional features 246 Figure 41: Edit feature key screen T o modify a feature key: Modify 1. Press the Modify context-sensit ive soft. The Select Service screen opens.
Additional features 247 Select Back 3. Choose one of the following: — Press the Select context-sen sitive soft key to choose a service. The next screen in the pr ocess opens. — Press the Back context-sensitive soft key to return to the previous menu.
Additional features 248 The following procedure continues from Step 6 o n page 248 . T o program a Speed Dial feature ke y: Next Back 6. Choose one of the following: —P r e s s t h e Next co ntext-sensitiv e soft key to continue. Continue to input information base d on the following services: Speed dial.
Additional features 249 4. Use the dial pad to enter a key label. Next 5. Press the Next context-sensitive soft key to continue. 6. Use the dial pad to enter an address. Next 7. Press the Next context-sensitive soft key to continue. 8. Use the dial pad to ente r a Call Subje ct associated w ith the Speed Dial contact.
Additional features 250 The following procedure continues from Step 6 o n page 248 . T o program a Call Forward feature key: Yes No 10. Choose one of the following: — Press the Yes context-sens itive soft key to activate auto-retrieve of held call on hang up of speed dial.
Additional features 251 The following procedure continues from Step 6 o n page 248 . T o program a Do Not Disturb feature key: Finish Clear Back 3. Choose one of the following: — Press the Finish context-sensitiv e soft key to confirm the entry and complete the procedure.
Additional features 252 The following procedure continues from Step 6 o n page 248 . T o program a Send IM feature key: Finish Back 2. Choose one of the following: — Press the Finish context-sensitiv e soft key to confirm the entry and complete the procedure.
Additional features 253 The following procedure continues from Step 6 o n page 248 . T o program a Presence feature key: Finish 6. Press the Finish context-sensitiv e sof t key to continue. 1. Press the Up/Down navigation key to highlight one of the fo llow ing : — Connected — Unavailable Select Back 2.
Additional features 254 3. You can choose a more detailed message for ot he r users to see or you can select None if you do not want to give additional information.
Additional features 255 Remove a programmed feature key You can remove a feature key by using on e of th e following methods: 1. Edit context-sensitive soft keys. See “To remove a featur e ke y using the Edit context-sensitive soft key:” on page 256 .
Additional features 256 T o remove a feature key using the Edit cont ext-sensitive s of t key: Edit 1. To select a featur e key t o remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight one to remove and press the Edit context -s en sitiv e sof t k ey .
Additional features 257 Feature key autoprogramming The feature key aut oprogramming provides t he user with the ability to cause the phone to detect all unused programmable keys, and to automatically fill them as Speed Dial key s, Send IM keys, or Call Forwarding keys using the user Frie nds list or the user Address Book.
Additional features 258 T o au toprogram fea ture keys: Prefs 1. Press the Prefs context-sensitive soft key, select Feature Options , and select Feature Keys fr om the menu. The Program Key screen open s as shown in, Figure 38 on page 241 . Bulk Back 2.
Additional features 259 T o remove all programmed feature keys by using the Bulk contex t- sensitive so f t key: Bulk Back 6. Choose one of the following: —P r e s s t h e Bulk co ntext-sensitiv e soft key. — Press the Back context-sensitive soft key to return to the previous step.
Additional features 260 T o remove individual programmed feature keys us ing the Bulk context-sens itive sof t key: Back 10. To select a single feature key to remove, do one of the following: — Pres.
Additional features 261 Select 12. Press the Up/Down navigation key to highlight 2. Feat ure key remova l and press the Select context-sensitive soft. The Program Key screen opens listing all the feature key s. All 13. Press the All context-sensitive soft key to remove all the p rogrammed feature keys.
Additional features 262 Creating a feature ke y using the Copy key You can create a feat ure key for Speed Dial, Call Forw ard, or Send IM by pressing the Copy fixed key when you are viewing any of th.
Additional features 263 2. Press the Up/Down navigation key to highlight Speed Dial, Call Fo rward, or Send IM from the menu. Note: Presence and Do No t Disturb are not progr ammable by using the Copy key . Select 3. Press the Select context-sensit ive soft key.
Additional features 264 Using Call For ward Use the Call Forward featur e to direct incoming calls to an alter nate destination. You can continue to make calls from the phone but all incoming calls are redir ected to the new destination.
Additional features 265 Figure 42 on page 265 shows the incoming call display for an incoming call. Figure 42: Incoming call displ ay for a forwarded call When the address or subje ct line is long, you can scroll by using the left and right navigation keys.
Additional features 266 When you forward your calls to another user or telephone, you have the option to program the Avaya 1165 E IP Deskphone to remind you that incoming calls can be for warded. This notification is an audible signal you hear when you g o off ho ok and a chang e to the ring p attern when a call is incoming.
Additional features 267 T o forward your calls or change t he numbe r where calls are forwarded: T o deactivate Call Forward: CallFwd 1. Press the CallFwd co ntext-sens itive soft key. 2. Enter the phone numb er or SIP address where you want to forw ard your calls.
Additional features 268 Setting the IP Deskphone to Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. T o enable Do Not Disturb: T o disable Do Not Disturb: DND 1.
Additional features 269 Setting a Presence state Set a presence state to enable other users to se e information about your availability. You can select from a list of pre-mad e messages or create a new message to displa y fo r you r pr es en ce stat e.
Additional features 270 Select Back 4. Choose one of the following: — Press the Select context-sensit ive soft key to continue to the next screen. — Press the Back context-sensitive soft key to return to the previous step.
Additional features 271 Adding a new Presence state message You can ad d a new Presen ce state me ssage. T o add a new Presence st ate message: Select Add Back 6. Choose one of the following: — Press the Select context-sensit ive soft key to select the Presence de tail and move to the conf irmation screen.
Additional features 272 Configuring Privacy settings You can restrict ca ller information coming to th e phone or caller information leaving the ph one.
Additional features 273 T o configure Incoming Call Privacy: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options , and then Incoming Privacy from the me nu. Change Back 2. Choose one of the following: — Press the Change context-sensitive soft key to chan ge the Incoming Privacy restrictio n to th e hig hlig hte d restriction.
Additional features 274 Outgoing call privacy You can restrict th e information for outg oing calls from your phone by configuring the Outgoi ng Call Privacy setting. T o configure Outgoing Call Privacy: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options , and then Outgoing Privac y from the menu.
Additional features 275 Multiple Appearance Director y Number Multiple Appearance Dir ectory Number (MADN), also known as Bridge Line Appearance , and usin g Single Call Appearance (SCA) allows multiple phones to appear as a single line to the caller.
Additional features 276 Figure 43: MADN SCA shared line not a ctive Figure 44: MADN SCA shared line ac tive.
Additional features 277 Audio Codecs This feature allows yo u to sp ec ify a cod e c to whic h you can switch to during an active call. You can use the Preferences menu to modify the order of p reference of the codecs between ca lls. You can select an audio codec by name durin g a call, or while the handset is idle.
Additional features 278 • MoveDwn —to move the h ighlighted codec down in the list. • Back —to return to the Audio Codec screen. The Audio Codec Ord er ing scre e n allo ws yo u to m od ify th e or de r of preference of the codecs. You can re order the prefer ences, and the changes to the ordering are saved.
Additional features 279 • Allow Address —to edit the list of address. The following context-sensitive soft keys are available for the Answer- Mode Settings p age: • Change —to open the Allow Mode Settin gs page if option 1 is selected. Allows you to open the Allow Domain pag e shown if option 2 is selected.
Additional features 280 • Back —to return to the previous screen. The Allow Addresses screen displa ys the dom ain s an d SIP ad dres ses in a list.
Multiuser 281 Multiuser The Multiuser feature allo ws multiple SIP user accoun ts to be active on the IP Deskphone a t the same time. This allows a single IP Deskpho ne to be shared among multiple users each with their own account, allowin g each user to receive calls without logging off other users.
Multiuser 282 Initial login For an initial logi n, you must enter a user name and password and specify your login t o either be pe rmanent or to expire. You can a lso specify which SIP domain you want to access. The Domain key allows you to select a domain from the configured list but you cannot m odify the domains.
Multiuser 283 Figure 46: Secondary Login screens You can specify th e Line Key to which the new account is associated. By default, the first unused key is selected. If the configured limit is r eached on concurrent logins, then the selected login command displa ys an error message.
Multiuser 284 Logging out The logout co mmand prom pts you to select an ac count, asks for confirmation, then proceeds to log out the account. Logg ing out an account free s the correspo nding Line key .
Multiuser 285 Secondar y accoun t logout You can log out of a secondary account by se lecting the secondary account in the Logout Select User screen. This causes the secon dary account to be removed from the auto login list. If you restart the IP Deskphone, the secondary account is n ot logged back in.
Multiuser 286 Upgrade impacts to user profiles In previous releases of the IP Deskphone so ftware, user profiles were associated to user names rather tha n accounts; one user profile could be associated with multiple user names. After the IP Deskphone is upgrad ed to Release 3.
Multiuser 287 associated to the user2 accoun t; therefore a new profile i s created. Not all the information in old p rofiles is preserved. The prefer ence settings (for example, voice mail ID) are discarded in the upg ra de. Line keys Each registe red user is ass ociated to a separate line key.
Multiuser 288 Figure 48: A vaya 1165E IP Deskphone with Expansion Module and multiple acc ounts Pressing a line key either brings up a dialin g prompt, initiates a call to a pre-selected target, or answer s an incoming call. For mo re information see ““Making a call” on pa ge 289 .
Multiuser 289 MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of th e registered user accounts.
Multiuser 290 Line Key 2. However, th ere are cases where pre ssing a Line Key does not initiate dialing (for example, Addr ess Book in Select mode ). While the outgoing call is ringing, t he selected account is d isplayed on screen on a From: line.
Multiuser 291 The active call is affected b y operation s such as tr ansfer or c all parking. One exception is the New Call action, which uses the pr imar y account by default; this can be overridden by pressing anoth er line key to initiate the call.
Multiuser 292 Menu features The IP Deskphone menu displays a re customized to match the service package of th e active accoun t that is accessing the menu.
Multiuser 293 V oice Mail settings Voice Mail Settings is located under User Settings . You can program different voice mail addresses and ID s for each account. To access the voice mail of a secondary account, press the line ke y of the secondary account to obtain a dial prompt, an d th en press the VMail context- sensitive soft key.
Multiuser 294 used. When accounts are registered on differe nt domains, you can only program and use speed dial keys with targets that are r eachable on the domain of the se condary account. It is possible to prog ram and use speed dial keys with targets that are only reacha ble on the domain of a secondary account.
Multiuser 295 already in progre ss dete rm in es wh ich acco un t to us e. (For example, if you press the line key to obtain a dial prom pt, press the Inbox key to select a target, press Select , then press Send , then the line key that was originally pressed dete rmines the account.
Multiuser 296 User status This section desc ribes the features associated with the User status. Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mode. The option all allows you to pla ce all accoun ts in DND mode.
Multiuser 297 DND mode for each account is persi stent. If you restart the IP Deskphone, or log out and log in, the account maintains the original state. Call Forwarding Selecting the Call Forward command from th e Services menu pr om pts you to spec ify which accou nt must be placed in Ca ll Forward mo de.
Multiuser 298 After a forward all programmed key is pressed: • If all accounts are already set to forward calls to the key's targ et, then Call Forward is disabled for all accounts. • If not, Call Forward is ac tivated for all ac counts using th e key's targ et.
Multiuser 299 After the all accounts Presence programme d key is pressed: • If all accounts are already set to the programme d presence state, then all accounts are set to the Connected state. • If not, all accounts are set to the pr ogrammed presence state.
Multiuser 300 Figure 51: Per-account notifications It is possible for the same event to occur for multiple accoun ts at the same time. In this ca se, they are displayed one after the other.
Advanced features 301 Advanced features The following chapter describes the fo llowing advanced features: • “Viewing the IP Deskphone information” on page 301 • “Accessing the services menu .
Advanced features 302 • Presence •F e a t A c t v • Srv Pkg Location Press the Details context-sensitive soft key t o show: • Primary User • Primary Domain •M A C •I P • License server — Status Press the Back context-sensitive soft key to go back to the Phone Information Screen.
Advanced features 303 The Avaya 1165E IP Deskphone d isplays the following menu: 1. Search—use to perfor m local/global search. 2. Login—use when the call server supports multiple user logons only. 3. Logout— use to logoff the p hon e. For more informa tion, see “Logging off from the Avaya 1165E IP Deskphon e” on page 86 .
Advanced features 304 Switching the proxy When you switch proxy, you change the domain to which the Ava ya 1165E IP Deskphone conn ects. T o switch the proxy: Yes No 4. Choose one of the following: — Press the Yes context-sensitive soft key check for the latest firmware update for your Avaya 1165 E IP Deskphone.
Advanced features 305 5. Use the dialpad to enter your password. Ok Back 6. Choose one of the following: — Press the Ok context-sensitive sof t key. — Press the Back context-sensitive soft key to return to the previous menu. Yes No The phone p rompts you with Switch to alternate proxy server? 7.
Advanced features 306 9. Choose one of the following: — Press the Domains context- sensitive soft key to chang e the current dom ain. — Press the Done context-sensitive soft key to keep the existing configurations and return to the User Login screen.
Advanced features 307 Resetting the phone You can use this fe ature to res et th e phone without unplugging the p ower cable. T o reset the A vaya 1 165E IP Deskphone: 1. Press the Services fixed key, and then select Reset Phone . Select 2. Press the Select context-sensit ive soft key.
Advanced features 308 Erasing the user data The Avaya 1165E IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles—user profile settings 2. Sounds —d ow nlo a de d to ne s or audi o ale rt s 3. Languages—downlo aded language files 4.
Advanced features 309 abc 3. Press the abc/123 contex t-sensitive soft key to toggle betw ee n alp h abet i c or numeric input. 4. Use the dialpad to enter your password. Ok Back 5. Choose one of the following: — Press the Ok context-sensitive soft key.
Advanced features 310 T o delete a user profile: Select Delete Exit Back 7. Choose one of the following: — To enter the sele ct ed folder, press the Select context-s ensitive soft key. — T o delete contents of the selected folder , press the Delete context- sensitive soft key .
Advanced features 311 T o delete a sound file: T o delete a language file: 3. Log off or restart the phone to complete the proces s. 1. Press the Up/Down navigation key to highlight the so und file you want to delete.
Advanced features 312 T o delete a log file: Delete Back 2. Choose one of the following: — Press the Delete context-sensitive soft key to de lete the highlighted language file from the list. — Press the Back context-sensitive soft key to return to the previous menu.
Advanced features 313 T o delete the system file without dele ting the user profile: T o delete all files: Network menu Primarily, the system administrator is the only person authorized to access the network menu and to use an administr ation password to access the items.
Advanced features 314 The following Ne twork menu items a re available: • Server Settings—to se lect and edit doma ins • Device Settings—to configure the ne twork settings • Diagnostics—to.
Advanced features 315 • To support file transfer between the PCs and the IP Deskp hone to upload specific files or pref erences into t he IP Deskph one.
Advanced features 316 Figure 52: USB de vices: USB por t disabled screen If the USB port is not disabled, then the USB menu displays information on all USB devices attached, even if th e device is locked. An unsupported device is enumerated if it is attached to the IP Deskphone.
Advanced features 317 Figure 53: USB devices: Phone information screen Customizable Banner for login If a login banner with login banne r text is configured, the IP Deskphon e displays the banner text on the screen as the user logs on . Changing the IP Deskph one configured lang uage does not ch ange the banner text language .
Advanced features 318 Figure 54: Login banner screen You can dismiss the banner screen. While you dism iss the banner screen, the IP Deskphone switches to DND mode until the banner is dismissed. Ou tgoing or incoming calls are not allo wed other than emergency calls until you dismiss the banner.
Advanced features 319 If the Details context-sensitive soft key is enabled, you can view the Phone Inform at ion Details screen. In t he Serv ices menu, s elect Phone Information and then press the Deta ils context-s ensitive soft key. Figure 55 on page 319 displa ys th e Phone Information Details screen.
Advanced features 320 When the screensaver is active, it clears the programmed keys of the plugged-in Expa nsion Mod ule. If you h ave logged in to th e IP Deskphone, then you are not logged out, but the line key label clears and makes the IP Phone inactive.
Advanced features 321 Figure 57: Screensaver settings screen The following are the items on the displayed list: • Mode —to enable or disable th e screensaver and choose if the screensave r is to be pa ssword prot ected. • Delay —to set the time delay before the screensaver is invoked.
Advanced features 322 Images can be displa ye d as a slides ho w. Ch oo se Prefs , Display , Display Screensaver , Images and then select Slideshow . Selecting the sc reensaver setting screen The screensaver mode settings screen allows you to ena ble or disable the screensav er /lo ck.
Advanced features 323 Note: Some options may not appear , depending on configuration. Disabling the Screensaver displays a me ssage confirming your selection.
Advanced features 324 Figure 60: Screensaver ena bled message Note: If the device configuration does not allow the use of a password free screensaver , this menu option is unavailable to you. Enabling the screensaver in password protected mode prompts you to enter the passw or d be fo re logg in g in.
Advanced features 325 The options, which are available for the Enable (with password) mode are as follows: • Ok —Screensaver enabled message appears if the passwor d is valid. Invalid passwor d me ss ag e ap p ea rs if the pa sswo r d is inva lid.
Advanced features 326 password–protected mode, pressin g the Unlock context-sensitive soft key invokes a pass word inpu t scr ee n. The pa ssw ord must be correctly entered to cancel the screen saver.
Advanced features 327 • If you make an emerge ncy call while the screensaver is active, the call is placed using the primary user. • The Networ k menu is ac cessible to administrators (double pr ess of the services key) ev en w he n the scr ee ns aver is active.
Advanced features 328 Figure 63: Displa y menu Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System. Selecting an image screen Select an image from a list of images currently sto red on the Flash File System of the device.
Advanced features 329 2. The following are the options ava ilab le for the background selection screen. • Select —to select the currently h ighlighted image. • Back —to dismiss the Image selection scr een. After you select the background image you want to us e, the conf irmation screen appears.
Advanced features 330 Ser vice Package Gr oup Suppor t The Service Package Group Support can he lp you program feature keys on an expansion module. You can view the gr oup support featur e in the feature key programm ing user interface an d in the Friends list interface of the Address bo ok.
Advanced features 331 Bulk 3. Press the Bulk context-sensitive soft key. The Program Key Bulk commands screen appears. 4. Press the Up/Down navigation key to highlight Feature key cre at io n . Select 5. Press the Select context-sensit ive soft key. The Create keys screen app ears.
Advanced features 332 You can view existing grou ps in your address book if you selected Groups as the source data for the bulk key cr eation. 8. Press the Up/Down navigation key to highlight the source data for the bulk key creation.
Advanced features 333 T o view existing group s in your address Book if you se lected Group s: Note: After you se lect from on e of your e xisting groups, the bulk creation of the keys ha pp e ns auto mat i ca lly . Viewing the existing g roup s you have in your Addre ss Book 1.
Advanced features 334 3. Press the Up/Down navigation key to highlight the requir ed filter . Select Back 4. Choose one of the following: — Press the Select context-sen sitive soft key to choose the group you want to vi ew (for exam ple, if you choose personal, only address book entries that are part of the group personal are displayed).
Advanced features 335 T o add a new cont act to your Address Book View All Edit Back 6. Choose o ne of the follo wing options: — Press the View context-sen sitiv e soft key to display the address book entry details for the selected entry.
Advanced features 336 Add 2. Press the Add context-sensitive soft key. Next Back 3. Choose one of the following: — Use the dialpa d to enter a na m e fo r the new contact and press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu.
Advanced features 337 Yes No Back 5. Do one of the following to complete the entry: — Press the Yes context-sens itive soft key to add the new entr y to an address book group . — Press the No context-sensitive soft key to add the entry t o the ad dr es s book with out adding it t o a group.
Advanced features 338 T o add a new group: Select Edit Add Back 7. Choose o ne of the follo wing options: — Press the Select context-sen sitive soft key to assign your new address book entry to the group th at you selected. —P r e s s t h e Edit context-sensitive soft key to modify the name of an existing group.
Advanced features 339 Speed Dial List When configuring the provision, a feature key can be use d as a Speed Dial List. You cannot mo dify or delete the feature key used by the Speed Dial List. Also, you cannot modify the content of th e Speed Dial List.
Advanced features 340 in-call screen). The label used for the selected key is provided th ro ugh provisioning. The following is the icon for the Speed Dial List key.
Advanced features 341 marked as MID CALL are displaye d if the Speed Dial List is invoked while the IP Deskphone is in a call. The following are the options availab le for the Speed Dial List screen. • Dial —invokes the selected speed dia l. • Exit — screen dismisses without invo king a Speed Dial List entry.
Advanced features 342 key/entry, the IP Deskphone attempts to un-hold the call after the key or entry call completes. For example: • A is talking to B when A invokes their Speed Dial List and selects an entry.
Advanced features 343 Figure 69: Root screen The following are the options availab le for the Root screen: • Select —use to enter the selected folder. • Delete —prompts you to delete contents of selected folde r (fold ers are not deleted beca use the y ar e on the IP Deskp hon e) .
Advanced features 344 Figure 70: File manager select devi ce screen The following are the options availab le for the Select Device screen: • Select —to enter the selected device. • Exit —to dismiss the file manager and returns to the Services menu.
Advanced features 345 Figure 71: File manager device br owsing screen.
Advanced features 346 The file manager browsing screen pr ovides the following options: Note: The context-sensitive sof t keys change based on the selected item on the screen.
Advanced features 347 Figure 72 on page 347 displa ys th e message to select the destination folder. Figure 72: Select destina tion The following are the options availab le for the Select Destination screen. • OK —to ente r in to the sele cted folder.
Advanced features 348 Figure 73: File Ma nager Select D estination scre en Note: The context-sensitive sof t keys change based on the selected item on the screen.
Advanced features 349 Done —to set the current location as th e destinatio n for the sen d and initiates copy operation. Back —to return to the previous screen. Notes on File Manager General notes for File Manager are as follows: • Selection of the .
Advanced features 350 • You are prompted to select the device you wish to send the selected file. • Select the IP Deskphone as the d estination device. • The file is validated based on the f ile extension and the p assing of the validation routines and a handler is ca lled for the file.
Advanced features 351 Figure 75: Sample Fa ilure message for File Manager Operation Scenario 2 - If you want to copy the ring tone f rom the IP Deskphone into the USB drive: • Log into the device and plug the USB flash dr ive into the USB port of the IP Deskphone.
Advanced features 352 Manager (device configuration), then an err or message is displayed on the screen. An error message displays on the scre en due to in su fficien t space on th e USB device, or the selected file type not being enabled in the File Manager (device configuration).
Visual indicators 353 V isual indicators The Avaya 1165E IP Deskphone uses vis ual indicators or cues to ind icate incoming calls and messages. The displa y icons on the telephone also indicate the current call state, the status of Inbox calls, and Instant Messages ( IMs), and t he Presence st ate of cont acts designa ted as Friend.
Visual indicators 354 Do Not Disturb Call Forward Speed Dial list Send IM Instant M essaging New, Unread Read Replied to Inbox Incoming Call Answered Incoming Call Missed, New T able 18: D isplay scre.
Visual indicators 355 V isual Alerter/Message W aiting Indicators The red LED light at the top right of the phone ligh ts to indicate incoming calls or when a caller leaves you voic e m ail.
Visual indicators 356 Table 19 on page 356 lists the visual indicator and the LED stat us. T able 19: V isual Alerter/Message W aiting Indicator LED Visual in dicator LED status Red LED Voice mail left by ca ller Steady red light until message is reviewed.
Quick reference 357 Quick reference This section provide s a qu ick re fe re nc e gu ide for the IP Phone. See the following sections fo r more information: • “Fixed keys” on page 357 • “Com.
Quick reference 358 Access your outbox to view all calls made and to place a call to a previo usly called contact. Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call.
Quick reference 359 Note: The abc/123 context-sensitive sof t key toggles between alphabetic and numeric inp ut. When the context-sensitive sof t key label is abc , you can enter alphabetic text and when the con- text-sensitive soft ley label is 123 , yo u can ente r numbers .
Quick reference 360 Making a call • Lift the Hand set or press the Headset key , Handsfree key or the Line key and enter the SIP address or ph one number and press send. Or , press the Redial key to call the prev iou sly en te re d SIP address or phone number .
Quick reference 361 Context-sensitive soft keys The following context-sensitve key menus ar e provided below: • “Idle phone display” on pa ge 361 • “Active call display” on page 364 Idle phone display Initiating a converence call 1. During a call, pre ss th e Conf Context-sensitive soft key .
Quick reference 362 When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys availa ble with the phone is idle is provided below . More… context-sensitive sof t key menu (second) ScrnSvr Presnce Prefs More .
Quick reference 363 Retrve Retrieve parked ca lls (local and server p arked calls only). ScrnSvr Activate the screen saver (onl y if th e screensaver fe atur e is enabled). Presnce Configure the presen ce status for your IP Phone. Prefs Display the Pr eferences me nu.
Quick reference 364 Active call display When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys availa ble with the phone is idle is provided below .
Quick reference 365 Display screen icons The table below provides a list of the following display screen icons: • Call st ate —Icons to indicate the Call state of your phone. • Inst ant Messaging —Icons displayed when you view your instant message log.
Quick reference 366 Call st ate Icon On hook On the phone On hold Call Forward Do Not Disturb Outgoing call, Incoming call (ringing) Missed call Inst ant messaging Icon New , unread Read Replied to Se.
Quick reference 367 Inbox Icon Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed Presence Icon Te r m i n a t e d Connected Inactive (only availab le if audo presence i.
Quick reference 368.
Terms you should know 369 T erms you should know 3-way Call The 3-way Call feature jo ins two calls on your IP Deskphone into one 3-way call. You and the other two callers can speak togeth er.
Terms you should know 370 Categor y 5e (Cat5e) Most Cat5 cable manufactu red after 1996 also support s 1000BaseT (GigE) inst allations, and is designated Cat 5e. Normally , Cat5e cable has four pairs of copper wire. Categor y 6 (Cat6) This is a cable and its asso ci ated connecting ha rdware capable of transmitting at speeds up to 2 00 MHz.
Terms you should know 371 Enter key The center key of the Navigation Cluster key is used to select menu items and to confirm changes . The Enter key duplicates the function of the context-sensit ive sof t keys Select, and Set.
Terms you should know 372 Indicator This is an LCD or an LED signal that indicates the st atus of a feature by the flash, blink, steady on, or off. Message/Inbox This is a fixed ke y on your IP Phone 1 140E that connects to yo ur Call Inbox.
Terms you should know 373 Quit key This is a fixed key you us e to exit an active menu. Ringback/ring tone This is a sound indicating that a call you make is ring ing at its destination. Shift/Outbox This is a fixed key you ca n use to conn ect to your Call Outbox.
Terms you should know 374 Visual Aler ter/Message W aiting indicator This is an LCD or an LED signal that fl ashes to indi cate that a message is waiting or when th e ringer is on.
Index 375 Index Symbols # Ends Dialing 67 Numerics 3-way calling 219 A Action key 35, 210 Active Call feat ures 209 Address Book 85, 161 Advance system features 301 Alphanumeric dialing 69 Answering a.
Index 376 G Global Search 173 Goodbye key 20 H Handsfree (Speaker ) key 19 Handsfree calling 139 Headset key 20 Hold key 19, 211 I Ignoring a call 158 Inbox key 23 Incoming call privacy 272 Instant Me.
Index 377 Send IM feature key program ming 252 Servcs (Services) key 35, 40, 41 Services key 22 Shift/Outbox key 21 Speed Dial feature ke y 264 Speed Dial feature ke y pro gra m- ming 248 T Terms 369 .
Index 378.
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