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A v a y a 112 0E IP Desk phone with SIP So ft w ar e Us er Guide A v ay a Communic ation Server 1000 Document S tatus: Stand ar d Document V ersion: 06.
© 2010 A vaya Inc. All Rights Reserved. Notic es While reasonable ef forts have been made to ensure that the inform ation in this document is complet e and accurate at the time of printing, A vaya assumes no liability for any errors.
Revision history 3 Revision histor y October 2010 S tandard 06.04. This do cument is up-issued to support chan ges related to reb randing. September 2010 S tandard 06.03. This do cument is up-issued to include the Mu lti- Level Precedence and Preemption service.
Revision history 4.
Contents 5 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Avaya 1120E IP Deskphone controls . . . . . . . .
Contents 6 Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 58 Wall-mounting th e I P Desk ph on e (opt ional) . . . . . . . . . . . 58 Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Entering text using the IP Des kphone dialpad .
Contents 7 Configuring the Backlight Screensav er . . . . . . . . . . . . . . . . . 88 Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 89 Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Adjusting the volume .
Contents 8 Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 134 Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Creating a new Call Dec line Reason . . . . . . . . . . . . . . . 138 Managing Call Decline Reasons .
Contents 9 Managing calls in the Call Outbox wh ile not on a call . . 175 Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 176 Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 177 Viewing the details of a call in the Call Outb ox .
Contents 10 Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 214 Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 11 Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267 Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 267 Secondary account logout . . . . . . . . . . . . . . . . . . . . . . .
Contents 12 Resetting the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 289 Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 290 Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295 USB flash drive .
Contents 13 Making an MLPP call from a received Instant Message 346 Making a call by using a programmed spee d dial key . . 348 Incoming calls with precedence . . . . . . . . . . . . . . . . . . . . . . 349 Call transfer with precedence . . . . . . . .
Contents 14.
Welcome 15 W elcome Your Avaya 1120E IP Deskphone brings voice and data to your desktop. The IP Deskphone co nnec ts directly to a Local Area Net wor k (LAN) through an Ethern et connection. The IP Deskph one with SIP software communicates using Session Initiate d Pr otocol (SIP) after the software is upgraded to a SIP-enable d version.
Welcome 16 • graphical, high-resolution LCD di splay, backlit, with adjustable contrast • high-quality speaker phon e • volume control keys for adjusting the ringer, spe aker, handset, and heads.
Welcome 17 • logging off the IP Deskphone without en tering a password • dialing a call from the Inbox • the capacity to attach up to thre e Expansion Modules for Avaya 1 100 Series IP Deskphones, adding up to 54 pr og rammable feature keys A vaya 1120E IP Deskphone contr ols Figure 2 on page 17 shows the Ava ya 1120E IP Deskpho ne.
Welcome 18 This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. Thi s document presents both versions of the fixed key. The keys on either side of the LCD disp lay area are User-defined feature keys , with labels on the LC D.
Welcome 19 Press the Handsfree key to activate the built-in speaker and microph one of the IP Deskphone. Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active. Use the Navigation Key Cluster to scroll through menus and lists that appe ar on the LCD display screen or for text en tr y.
Welcome 20 Press the Headset key to answer a call using the headset or to switch a call from th e handset or handsfre e to the headset. Note: The Headset LED indicator on the Headset key lights to indicate that the headset is in use. Press the Hold key to put an active call on hold.
Welcome 21 Press the Services key to access the following features: 1. Search—search in the local directory (personal Addr ess Book) and the global directory (network Address Book for names and telep hone numbers) 2. Login—log in to your IP Deskp hone only when the call server supports multiple user logins.
Welcome 22 Press the Inbox key to access your call inbox. The call inbox stores all incoming calls on an active IP Deskphone. Note: This key does not function to send Instant Me ssages. Press the Outbox key to view a record of all outgoing ca lls. Note: Th is key does n ot function as a shif t key .
Welcome 23 A vaya 1120E IP Deskphone display Your Avaya 1120E IP Deskphone has three display area s: • The upper display area pro vides line and feature key status.
Welcome 24 Cleaning the A vaya 1120E IP Deskphone LCD display screen To clean th e LCD display sc reen, gently w ipe with a sof t, dry cloth. Context-sensitive soft keys Y our A vaya 1 120 IP Deskphone has four context-sensitive sof t keys beneath the LCD screen.
Welcome 25 Table 1 on pa ge 25 lists the context-sensitive soft keys that you can use to access menu items.. T able 1: Menu items ac cessed through context-se nsitive soft keys (Par t 1 of 6) Item Function Redial or NewCall Press the Redial co ntext-sensitive soft key to redial th e last dialed num- ber .
Welcome 26 More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists ar e available). When you press the More… context- sensitiv e soft key, a different se lection of context-sensit ive so ft keys appears.
Welcome 27 CallFwd Press the CallFwd context-sen sitive soft key to forward all calls to a specified addr ess. DND Press the DND context- sensitive soft key to block all calls. Retrve Press the Retrve context-sens itive soft key to retrieve park ed calls (local and server calls only) .
Welcome 28 Presnce Press the Presnce context-sen sitive soft key to configure the presence status for your IP Deskphone. Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adju st the display settings of the LCD scree n.
Welcome 29 Prefs 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: — Alpha Dialing — Searc h Method — Incomin g Priva cy — Outgoing Privacy — # Ends Dialing — Hold Mode : Private —T i m e 6.
Welcome 30 Idle display screen after dial pad input After you enter information usin g the di al pad (there is no dial tone or preceding lin e selection), the co ntext-sensitiv e soft keys displa yed on the idle screen appear as shown in Figure 7 on page 62 .
Welcome 31 Table 2 on pa ge 31 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. In-call context-sensitive soft keys When a call is active, use the contex t-sensitive soft keys to access the menu items shown in Figure 6 on page 32 .
Welcome 32 Figure 6: In-call co ntext-sensitive soft ke ys lists the context-sensitive soft key s you can use to access menu items during an in-call session.
Welcome 33 Audio Press the Audio context-sensitive soft key to access the following features: Tones • Ring Pattern — Select test patterns from 1 to 8 • Alerting Volume — Set Desired volume T a.
Welcome 34 Audio Voice • Configure the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: • G722 (wideband codec) • PCMU (standa.
Welcome 35 Audio Note: Y ou can chan ge the audio settings to improve audio quality based o n the available band wid th. If the Internet bandwidth is low , you can improve the audio quality by changing the audio setting to low . • Monitor Audio Quality—used to view details about the audio quality of an active call.
Welcome 36 More… • If you press the More… context-sensitive soft key once from the first menu list, you access the following context- sensitive soft keys: [NewCall] [Park] [Retrve] [More.
Welcome 37 Park Press the Park context-sen sitive soft key to park the current call to the server or another user (not available for all call servers). Retrve Press the Retrve context-sensitive soft ke y t o retrieve parked ca lls (local and server parked calls only).
Welcome 38 Prefs 2. Audio—use to adjust tones and volume settings and to configure a USB headset. 3. Feature Options—use to configure the following: — Feature keys — Call Decline Reasons — Call Ignore Action — Call Subject — Call Fwd Notification — Missed Call Notification.
Welcome 39 Prefs 6. Network—use to access the following: —S e r v e r S e t t i n g s — Device Settings — Diagnostics — Disable screensaver — Licensing —L o c k 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse — USB Keyboard — USB Headset — USB flash drive 8.
Welcome 40 Navigation keys This section provides information abou t keys you can use to navigate within the menus of your Avaya 1120E IP D eskphone. Note: Menu items are sorted by number . You can select menu items in one of th e following ways: • Press the corresponding number on the dialpad and then press the Select soft key.
Welcome 41 Table 4 on pa ge 41 describes the navigation keys and their functi ons. T able 4: Navigation keys and function s (Part 1 of 2) Key Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluste r to: • Scroll long lines of text when you view caller ID.
Welcome 42 Using a USB Mouse The IP Deskphone is equipp ed with a USB port in wh ich you can connect a USB mouse. You can use the USB mouse to act ivate context-s ensitive soft key items and menu items. Use your mouse to click a context- sensitive soft key label of the LCD screen to activate that item.
Welcome 43 menu item to activate it or click on the item to highlight it. For example, you can click the View context-sensitive soft key label to op en that menu. Double-click the word Inbox in the menu list; you can th en double-click a name in the Inbox list to initiate a ca ll, or click the item to highlight the name.
Welcome 44 Secure connection Call security is identified by the presence of a security icon (pa dlock) that is displayed on the IP Deskphone scr een. After the IP Deskphone is reg istered wit h th e S.
Welcome 45 Figure 8: Example of a secure connection dur ing an active call.
Regulatory and safety information 46 Regulator y and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonab le protection against harmful interference in a resident ial installation.
Regulatory and safety information 47 Table 5 lists EMC compliance for various jurisdictions. T able 5: EM C com pli anc e Jurisdiction St a n da rd Description United States FCC CFR 47 Part 15 Class B.
Regulatory and safety information 48 Table 6 lists Safety compliance for various jurisdictions . T able 6: Safety com p lia nce Jurisdiction St andard Description United St ates UL 60950 -1 Safety of .
Regulatory and safety information 49 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking re quirements. EU Countries: This device complies with the essential requir ements and other relevant provisions of Directive 1999/5/EC.
Using your Avaya 1120E IP Deskphone 50 Using your A vaya 1120E IP Deskphone After you familiarize yourself wit h the Av aya 1 120E IP Deskphone features, you can start to use th e IP Deskpho ne. Getting star ted This section provides in formation abou t how to use the IP Deskphone.
Using your Avaya 1120E IP Deskphone 51 Before you begin Connecting the components Figure 9 on page 102 shows the connections on the IP Deskphone. CA UTION Damage to Equipment Do not plug your IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Deskphone.
Using your Avaya 1120E IP Deskphone 52 Figure 9: IP Deskphone connections Install your IP Deskphone by completin g the follo wing procedures in the order listed : • “Removing the stand cover ” o.
Using your Avaya 1120E IP Deskphone 53 • “Wall-mounting the IP Deskphone (opti onal)” on page 58 Figure 10: W all-mount lever Removing the stand cover To access t he cable rout ing tracks an d attach cables, you must rem ove the stand cover. Pull upward on th e center catch as indica ted in the following figure, and remove th e stand cover.
Using your Avaya 1120E IP Deskphone 54 Figure 11: Remove the stand cover Connecting the AC power adapter (optional) Your IP Deskphone supports AC power and Power over Ethernet (Po E) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only.
Using your Avaya 1120E IP Deskphone 55 1. Form a small bend in the cab le. 2. Thread the adap ter cord through the chan nels in the stand. To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your IP Deskphone over the CAT-5 network cable and an AC adapter is not required.
Using your Avaya 1120E IP Deskphone 56 Connecting the headset (optional) Perform the following procedure to conne ct the optional he adset to th e IP Deskphone. 1. On the back of the IP Deskphon e, plug the headset connector in to the RJ-9 headset jack marked with the ) symbol.
Using your Avaya 1120E IP Deskphone 57 Perform the following procedure to select a headset. 1. Press Prefs . 2. Select Audio . 3. Select Headset Type . Connecting the LAN ethernet cable Note: Y our IP Deskphone support s both AC powe r and PoE o ptions, including IEEE 802.
Using your Avaya 1120E IP Deskphone 58 Installing additional cables If applicable, you can plug an option al USB device such as a USB mouse or a USB keyboard into your IIP Deskphone. Connect the USB cable to the USB port on the back of the IP Deskphone.
Using your Avaya 1120E IP Deskphone 59 Method A: 1. Press the wall-mount lever, and pul l the IP Deskphone away from the stand, as shown in Figure 13 on page 59 .
Using your Avaya 1120E IP Deskphone 60 Method B: 1. Attach the 15-cm (6 -inch) CAT5e cable. 2. Position the stand over the mo u nting rivets, and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 12 on page 58 (Metho d B).
Using your Avaya 1120E IP Deskphone 61 You can use the following methods to enter and edit text on your Avaya 1120E IP Deskpho ne: • “Entering text using the IP Deskphone d ialpad” on page 61 .
Using your Avaya 1120E IP Deskphone 62 3. To enter the next letter, pr ess the dialpad key 6 twice to cycle to the letter r. When entering alphan ume ric information, the 1 key on the dialpad represents the characte rs in Table 7 on page 62 .
Using your Avaya 1120E IP Deskphone 63 Note: No letters are associated with the 0 key . Enabling and disabling the # Ends Dialing feature You can enable the IP Deskphon e to use the octothorpe (#) symbol to immediately dial the address o r phone number.
Using your Avaya 1120E IP Deskphone 64 T o disable the # Ends Dialing feature: Prefs 1. To turn off # Ends Dialing, press the Prefs context-sensitive soft key, and then select Misc Options . Highlight # Ends Dialing and press the Change context-s en sit iv e soft key.
Using your Avaya 1120E IP Deskphone 65 Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 co ntext-sensitive soft key when you enter text, you can con fig ure the Avaya 1120E IP Deskphone dialpad defa ult to alphabetic mod e.
Using your Avaya 1120E IP Deskphone 66 Entering text using the USB keyboard You can connect a USB keyboard to the USB po rt of your IP Deskphone to enter te xt and number s, access some features, an d duplicate som e functions.
Using your Avaya 1120E IP Deskphone 67 F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluste r Arrow Left Left arrow of Navigation C.
Accessing the Avaya 1120E IP Deskphone 68 Accessing the A vaya 1120E IP Deskphone You require a log on ID and a passwor d to log on to a server with your Avaya 1120E IP Deskpho ne.
Accessing the Avaya 1120E IP Deskphone 69 session. However, the first time you u se yo ur IP Deskphone , you need to complete some of the following procedures: • “Automatic login” on page 6 9 .
Accessing the Avaya 1120E IP Deskphone 70 Note 1: Y ou must enter the admin password to edit domains. Note 2: Check with your system admi nistrator befo re editing or changing domains. T o change the domain: Domain 1. Press the Domain context-sensitive soft key to change the current domain.
Accessing the Avaya 1120E IP Deskphone 71 Password protec tion for domains This feature supports a dmin password protection for editing of the domain and is not requir ed for switching doma ins. If you log on u sing the administrato r password, yo u can use th e editing domain option for b oth the Current Domain state and Domain List state.
Accessing the Avaya 1120E IP Deskphone 72 To c hange the language: Logging on to your A vaya 1120E IP Deskphone You need to log on to your Avaya 1120E IP Deskphone whe n you first install and restart your IP Deskphone and anytime you log off or re boot.
Accessing the Avaya 1120E IP Deskphone 73 Note 1: When you log on to the IP De skphone fo r the first time, the system prompts you for a lo cation. For more information, see “Selecting a location” on page 78 . Note 2: The IP Deskphone ret ains the previous user logon ID, which appears af ter the ID prompt whenever the IP Deskphone reboots.
Accessing the Avaya 1120E IP Deskphone 74 abc 3. Press the Login context- sensitive soft key. If Authentication is enabled by yo ur system administration, you are presented with the Authenticatio n ID screen. The authentication ID is autofilled with your user ID.
Accessing the Avaya 1120E IP Deskphone 75 4. Enter your password by u sing the dialpad. Note 1: When you enter your passwor d, the last character entered ap pea rs.
Accessing the Avaya 1120E IP Deskphone 76 Configuring the dura tion of the login After you enter your logo n ID an d pass wo rd the Duration sc reen appears. You can enter the ma ximum le ngth of time of the sessio n. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off.
Accessing the Avaya 1120E IP Deskphone 77 Logging on multiple user accounts The Avaya 1120E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information ab out logging on multiple users, see “Multiuser” on page 264 .
Accessing the Avaya 1120E IP Deskphone 78 Timed logoff wh ile on a call When the logi n time expires wh ile you are on a call, y ou can do one of t he following at the prompt: • Press the Yes context-sensitive soft key to log off immediately. •P r e s s t h e No context-sensitive soft key to switch to Permanent logon.
Accessing the Avaya 1120E IP Deskphone 79 information, see “Vie wing the IP Deskphone information” on page 284 .).
Accessing the Avaya 1120E IP Deskphone 80 User Pr ofile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your IP Deskphone. If you delete your User Profile, the IP D eskphone reboots, and you m ust log on and c reate a new User Profile.
Accessing the Avaya 1120E IP Deskphone 81 Overwriting your pe rsonal Address Book When an address book exists on a call server, such as an address book for a specific company, you can updat e yo ur persona l Addr ess Book with an address book from the call server.
Accessing the Avaya 1120E IP Deskphone 82 Logging off fr om the IP Deskphone T o log off from the IP Deskphone: Logging off multiple user accounts The Avaya 1120E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time.
Accessing the Avaya 1120E IP Deskphone 83 Making an emer gency call You can use the Ava ya 1120E IP Deskphone to make an em er gen cy call to the Public Safety Answering Point (PSAP) from any a ccessible screen without logging on.
Accessing the Avaya 1120E IP Deskphone 84 Location information When you make an emergency ca ll, the IP Deskphone provides the PSAP with the location informatio n of the IP Deskphone. The IP Deskphone receive s the location information when the IP Deskphone is first plug ged in to the n etwork and then stores it.
Accessing the Avaya 1120E IP Deskphone 85 Figure 18: Phone location display Y ou can obtain location informa tion only if it has been configured on your system.
Configuring the Avaya 1120E IP De skphone 86 Configuring the A vaya 1120E IP Deskphone You can adjust a few setting s of the Avaya 1120E IP Deskphone to conform to the envir on m en t wh er e yo u wan t to use th e ph on e . Th es e settings are saved to your User Prof ile.
Configuring the Avaya 1120E IP Deskphone 87 Creating the idle screen text display You can create a text to display on the scre en, while the IP Deskp hone is idle. T o create the idle screen display text: 2. Press the Lef t/Right navigation key to increase o r decrease th e display contrast level.
Configuring the Avaya 1120E IP De skphone 88 Configuring the Backlight Screensaver T o configure the amount of time the LCD screen remains backlit : 4. Choose one of the following: — Press the Save context-sensitive soft key to save the idle screen text display.
Configuring the Avaya 1120E IP Deskphone 89 Configuring Menu Auto back-out You can use the Menu Auto ba ck-out feat ure to configure the time interval required for the IP Deskphon e to go back to the idle screen when the IP Deskphone is left inactive.
Configuring the Avaya 1120E IP De skphone 90 Note: When you enter the Auto back-out menu, the cu rrent configuration for the Menu Auto back-o ut time is pre-selected (highlighted) on the list.
Configuring the Avaya 1120E IP Deskphone 91 Selecting a ring pattern You can use the ring patte rn feature to select the ring patter n for an incoming call. T o select the ring p attern for an incoming call: Prefs 1. Press the Prefs cont ex t-s en sitiv e soft key, select Audio , select Tones , and then select Ring Pattern .
Configuring the Avaya 1120E IP De skphone 92 Adjusting the volume You can adjust the volume of th e IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume • Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume.
Configuring the Avaya 1120E IP Deskphone 93 2. To adjust the ring volume of an incoming call do one of the following: — Press the Left/Right navigat ion key.
Configuring the Avaya 1120E IP De skphone 94 Adjusting the volume of the Handset, Headset, and Handsfree mode You can adjust the volume for the handset, headset, and th e handsfree speaker of the IP Des kp ho ne . T o adjust the volume of the handset: Prefs 1.
Configuring the Avaya 1120E IP Deskphone 95 You can adjust the he ad set volume on the IP Deskphon e. T o adjust the headset volume: You can adjust the hand sfree mode volume on the IP Deskp hone. Prefs 1. Press the Prefs cont ex t-s en sitiv e soft key, select Audio , select Voice , and then select Headset .
Configuring the Avaya 1120E IP De skphone 96 T o adjust the handsfree mode volume: Prefs 1. Press the Prefs cont ex t-s en sitiv e soft key, select Audio , select Voice , and then select Handsfree .
Configuring the Avaya 1120E IP Deskphone 97 Selecting a language The display is available in multip le languages. A maximum of five languages are a ccessible through the IP De skphone. The system administrator determines which langua ges are available for your IP Deskphone.
Configuring the Avaya 1120E IP De skphone 98 Selecting the date and time format Several date an d time for m ats are av aila b le. F or ma ts are base d on the 12-hour and 24- hour clocks. T o select a date format: Prefs 1. Press the Prefs cont ex t-s en sitiv e soft key, select Misc Options , and then select Time .
Configuring the Avaya 1120E IP Deskphone 99 You can select a t ime zo ne for your IP Deskphone. T o select a time zone: 6. Choose one of the following: — Press the Select context-sen sitive soft key to save the format and return to the Time Format menu.
Configuring the Avaya 1120E IP De skphone 100 You can select the time zone format for your IP Deskpho ne. T o select a time format: 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Tim e zones are listed based on GMT forma t, for exam ple: — GMT -11:00 Samoa — GMT -10:00 Hawaii 6.
Configuring the Avaya 1120E IP Deskphone 101 USB headset You can attach only one USB headset to th e Avaya 1120E IP Deskphone. (If you ad d an additional USB headset, th e IP Deskphone ignores it without an y message .) When you connect the USB headset to the USB port of the IP Deskphone, the IP Deskphone configures the hea dset to work with it.
Configuring the Avaya 1120E IP De skphone 102 T able 9: Supported USB headset types Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the wi re d he a ds et. You ca n ad d a he a dset to your preference s by clicking on the Prefs context-sensitive so ft key, an d then choosing Audio .
Configuring the Avaya 1120E IP Deskphone 103 Figure 20: Pref erences menu with H eadset menu item On the IP Deskphone, after you select the Prefs , Audio , and Headset Selection menu items, use the Headset screen to select the desired headset and corresponding fun ctional paramet ers.
Configuring the Avaya 1120E IP De skphone 104 Table 10 on page 104 describ es the configur ation options on th e Headset screen. T able 10: Configuration option s on the Headset screen (Par t 1 of 3) Option Function Active Headset Device Select the active headset device; either USB or Wired.
Configuring the Avaya 1120E IP Deskphone 105 Enable HID Commands Enable HID Commands only if USB headset is selected. The checkbox is used to enable the HID commands of supported headsets to allow the IP Deskphone to run in generic mode 1 operat ion , su pp or tin g both USB audio and HID commands.
Configuring the Avaya 1120E IP De skphone 106 The changes in the menu take effe ct immed iately if the device is attached. Th e active voice pa th switch es to the selected headset if you are on an active call.
Configuring the Avaya 1120E IP Deskphone 107 Figure 22: Presence of USB Headset screen Audio format selection After the IP Deskphone receives the e ndpoint configurations, it searches the records to select an au dio for ma t th at mat che s th e IP D esk ph o ne requirements.
Configuring the Avaya 1120E IP De skphone 108 After you select the format and th e Set Interface co mma nd is sent, the USB headset runs in Generic Mode 1 operation (both au dio and HID) or Mode 2 opera tion (a ud io on ly) .
Configuring the Avaya 1120E IP Deskphone 109 adapter. Both type of USB headset s are stimulus devices, as the IP Deskphone can have complete control of the LEDs.
Configuring the Avaya 1120E IP De skphone 110 Attached Indicator When a Avaya USB Mobile or Enhan ced Headset is connected to the IP Deskphone, after enumeration, the IP Deskph one flashes the LEDs on the headse t for a short duration to indicate the headset is ready to use.
Configuring the Avaya 1120E IP Deskphone 111 Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off H ook (Green) key on the adapter. After a call is answered, audio data flows be tween the IP Deskp hone and the headset ad apter through th e USB.
Configuring the Avaya 1120E IP De skphone 112 Table 13 on page 112 lists the Avaya USB adapter key mappings. T able 13: A vaya USB adapter key mappings The Blue key is mapped to the Expan d key on the IP Deskphone. Therefore, pressing the Blue key invokes the In stant Messaging screen.
Configuring the Avaya 1120E IP Deskphone 113 The HID support of third-party USB headsets per forms differently from the Avaya Headset. The headsets are in dependen t devices with an intern al state machine to control LED oper ation s an d he adset behavior.
Configuring the Avaya 1120E IP De skphone 114 LEDs Both types of headsets have LEDs on the base station for status indicatio n. These LED s are controlle d by the headset base stations themselves according to their internal stat e machines. The IP Deskphone has no direct control of these LEDs.
Configuring the Avaya 1120E IP Deskphone 115 Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the head set. The IP Deskphone coordinates th e key events from both source s and performs the necessary call processing operations.
Configuring the Avaya 1120E IP De skphone 116 Call Release You can release an incoming call or an outgoing call by pressing either the Release (Goodbye) key on the IP Deskphone or th e On Hook equivalent key on the head set. After a call is released, audio data stops between the IP Deskphone and the headset.
Configuring the Avaya 1120E IP Deskphone 117 Analog T erminator Adapter for analog (500/2500-type) telephone or fax machine SIP Software Release 3.x supports the Analog Te rminator Adapter (ATA) which is connected using the USB port.
Configuring the Avaya 1120E IP De skphone 118 Table 15 on page 118 displays the charac terist ics of ATA. T able 15: Summar y of A T A ch aracteristics (Par t 1 o f 3 ) Feature Description Key Events In addition to On hook, Off hook events, dial pad digit events from the attached analo g devic e ar e als o supported.
Configuring the Avaya 1120E IP Deskphone 119 Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook key on the attached analog device. Afte r a call is answered, the adapter converts the digital voice data to analog and sends it to the attached analog device.
Configuring the Avaya 1120E IP De skphone 120 Audio Process ing Same as the wired heads et. Audio quality is restricted to narrow band with mono voice channel only.
Making a call 121 Making a call This section describ es the m eth o ds you can us e to make a call. You can make a call from your IP Deskphone using one of the following: • “Making a call using of.
Making a call 122 Making a call using off-hook dialing T o make a call using off- hook dialing: 1. Make a call by using o ne of the following off-hook d ialing methods : — Press the Line feature key — Lift the handset — Press the Headset fixed key — Press the Handsfree fixed key The IP Deskphone produces a dial tone.
Making a call 123 Redial VMail Alex — Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitiv e soft key only appears if a n umber or addre ss was previously entered. — Press the Msgs context-sensitive soft key and then select Voice Mail from the Messages menu to acce ss your voice mail.
Making a call 124 Making a call using on-hook dialing You can make a call by using on-hook d ialing. Enter the SIP address or the phone number befo re going off-hook. Note: When you use this method, you cannot toggle between alphabetic or nume ric input.
Making a call 125 T o end a handsfree call: T o mute a handsfr ee call: T o switch from the handsfree to handset mode: T o switch from the handset mode to handsfre e mode: Press the Goodbye key 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation.
Making a call 126 T o use a headset : T o switch from handsfree to headse t: Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact.
Making a call 127 T o enter a call subject from a list: Subject 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making .
Making a call 128 T o create a new call subject w hile initiating a call: Save Clear Back 5. Choose one of the following: — Press the Save context-sensitive soft key to continue. — Press the Clear context-sen sitiv e soft key to clear the text. — Press the Back context-sensitive soft key to return to the previous menu.
Making a call 129 Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Ca ll Subjects that are stored o n the IP Deskphone depends on how the IP Deskpho ne was initially configured.
Making a call 130 Deleting a Call Subject You can delete a Call Su bject while the IP Deskphone is idle. Add 2. Press the Add context-sensitive soft key to create new Call Subject. Note: If the Call Subject list is full, then the option to add a new Call Subject is not available.
Making a call 131 T o delete a Call Su bj ect whil e the IP Deskphone is idle: Editing a Call Subject You can edit a Call Subjec t while the IP Deskphone is idle. Prefs 1. Press the Prefs cont ex t-s en sitiv e soft key, select Feature Options , an d then select Call Subject from the menu.
Making a call 132 T o edit a Call Subject while the IP Deskphone is idle: Prefs 1. Press the Prefs cont ex t-s en sitiv e soft key, select Feature Options , an d then select Call Subject from the menu. 2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to edit.
Receiving a call 133 Receiving a call When you receive a call, you are typica lly notified by the alerting ri ng, and the incoming caller identification appears on the LCD scr een. The incoming call forces th e scree n to exit act i ve men u activit ies and takes precedence over a pop-up Instant Message (IM).
Receivin g a call 134 Figure 23: Incoming call screen Answering an incoming call When you can answer an incoming ca ll, you can choose one of four methods. T o answer an incoming call: Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call.
Receiving a call 135 To redirect a call, press the Redrct context-sensitive soft key. To enter a SIP address or phone number wher e you want the call redirected, use one of the following methods: • Enter the SIP address or phone number by using the dialpad .
Receivin g a call 136 T o redirect a call by using the Address Book, Call Inbox, or Call Outbox: Redrct 1. Press the Redrct context-sensitive soft key to redirect an incoming call. 2. To select a SIP a ddress to redirect the call, do one of the following: — Press the Directory fixed key to choose a SIP address from the Address Book.
Receiving a call 137 Declining an incoming call You can decline an incoming call by pressing the Decline contex t- sensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons, and you have the op tion of selecting one.
Receivin g a call 138 Creating a new Ca ll Decline Reason You can create an ne w Call Decline Reason. T o create a New Decline Reason during an in coming call: Send Back 3. Choose one of the following: — Press the Send context-sensitive soft key to send the selected decline reason to the ca ller.
Receiving a call 139 Managing Call Decline Reasons You can create Call Decline Reasons that you can a ccess when you want to decline an incoming call. Also, you can ed it and delete Call Decline Reasons fro m the lis t of Call Decline Re asons you cre ate.
Receivin g a call 140 T o delete a Call De cl in e Re as on: Save Back 4. Choose one of the following: — Press the Save context-sensitive soft key to save th e new Call Decline Reason. — Press the Back context-sensitive soft key to return to the previous menu without saving the new Call Decline Reason.
Receiving a call 141 T o edit a Call Decline Reason: Ignoring an incoming call You can terminate an incomin g call alert without answering the call or sending a Decline Call reason by pressing the Ignore context-sensitive soft key or by pressing the Goodbye fixed key.
Receivin g a call 142 You can configure the Call Ignore feature to either Local or Network. When Call Ignore is configured to Local, only that IP Deskphon e is affected, and it stops ring ing when you press the Ignore context-s ensitive soft key.
Receiving a call 143 Receiving intercom ca lls Your IP Deskphone can be part of an intercom group. After you receive a call from the intercom group, the following occurs: • You receive a ca ll notification and the IP Deskphone rings; the display is similar to th e display of a normal call.
Receivin g a call 144 • The IP Deskphone blocks all key ev ents, such as line keys and digit keys, except for the Vo lume up and down keys, the Mute on and off key, and the Releas e key (Goodbye k ey). • If you are on an active call, th e I P Deskphone does not auto -a ns wer the page call.
The Address Book 145 The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Insta nt Message (IM).You can access the Address Book while on a call an d start a new call fr om the highlight ed contact.
The Address Book 146 SIP address, and designatio n of contact or not as Friend appears. See Figure 25 on page 14 6 . When you view the details of a contact, you can: • Send an IM. For more information, see “Comp osing an Instant Message” on page 184 .
The Address Book 147 T o initiate a call to a cont act stored in the Address Book: 1. Press the Directory fixed key to select a contact fro m the Address Bo ok to call. 2. Press the Up/Down navigation key to highlight a cont act on the list. View 3. Press the View cont ex t-s ensitive soft key to make a call to the contact.
The Address Book 148 Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1120E IP Deskpho ne. T o add a cont act to your Address Bo ok: View 1. Choose one of the following: — Press the Directory fixed key.
The Address Book 149 Editing a contact in your Address Book You can edit a contact in your Address Book. T o edit a contact in your Address Book: Yes No Back 5. Do one of the following to complete the entry: — Press the Yes context-sensitive so ft key to add the contact to a group and then select the group for the contact to be added.
The Address Book 150 View 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context- sensitive soft key.
The Address Book 151 7. Use the dialpad to ente r a ne w ph on e number or new SIP addres s (URI) for the contact. Next Back 8. Choose one of the following: —P r e s s t h e Next contex t-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu.
The Address Book 152 T o delete a cont act from your Address Book: Ok 10. Press the Ok context -se n sitiv e sof t k ey to complete the entry and return to the previous menu. View 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive soft key.
The Address Book 153 Copying information to the Address Book To copy information from the Call Inbox or th e Call Outbox screen to the Address Book use the Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message, No content selected for copying ap pe ars on the screen.
The Address Book 154 abc 3. Press the abc/123 context-s ensitive soft key to toggle betw ee n alp h abet i c and numeric characters. 4. Use the dia lpad to enter a name for the new entry. Next Back 5. Choose one of the following: —P r e s s t h e Next contex t-sensitive soft key to continue.
The Address Book 155 Searching for a contact in the Address Book When you access the IP Deskphone Address Book you can pe rform a search for a contact using one of the following methods: • Index Searc h (p er fo rm s a sea rc h ba se d on the index nu m be r yo u enter) Yes No Back 8.
The Address Book 156 • 1st Character Search (perfo rms a search base d on the first char acter you enter) • Name Search (performs a sear ch based on the name you enter) T o change the method the A vaya 1 120E IP Deskphone uses to search.
The Address Book 157 item on the list. For example, if th e ad dress you need is item 28 on the list, you must enter the digit 8 quickly after ente ring the digit 2. • 1st Character Sea rch—to search for a contact whose nam e begins with the letter d , using the dialpad, p ress the d (3) key on the di alpad.
The Address Book 158 Select 2. Press the Up/Down navigation key and then press the Select context-sensit ive soft key to choo se a search cr iteria: — 1. User Name —2 . N a m e — 3. Phone Number abc 3. Press the abc/123 context-s ensitive soft key to toggle betw ee n alp h abet i c and numeric characters.
The Address Book 159 Using Global Search You can perform a global sear ch for a contact. T o perform a Global Search for a cont act: Call Search Exit 6.
The Address Book 160 Select 2. Press the Up/Down navigation key and then press the Select context-sensit ive soft key to choo se a search cr iteria: — 1. User Name —2 . N a m e — 3. First Name — 4. Last Name — 5. Phone Number abc 3. Press the abc/123 context-s ensitive soft key to toggle betw ee n alp h abet i c and numeric characters.
The Address Book 161 Call Save 6. When a search result is successful you can do one of the following: — Press the Up/Down navigation key to highlight a contact from t he search result and press the Call context-sen sitive soft key to initiate a call.
The Address Book 162 New Back 8. When a sear ch result is not succes sful, you can do one of the following: —P r e s s t h e New context-sensitive so ft key to return to the search menu and begin a new searc h. — Press the Back context-sensitive soft key to return to the previous screen.
Call Inbox 163 Call Inbox While your IP Deskphone is active, a ll incoming calls are saved in your Call Inbox. You can view the fo llowing details about each call: • Call status (Missed) • Name of.
Call Inbox 164 Accessing the Call Inbox You can access the Call Inbox and initiate a call when th e IP Deskphone is: • Idle. For mo re information, see “Managing calls in the Call Inbox while not on a ca ll” on page 164 . • Active. For more information, see “Accessing the calls in your Call Inbox during a call” on page 173 .
Call Inbox 165 Enter Missed All 3. Do one of the following : — To place a call to the selected address using the primary login of the IP Deskphone, p ress the Enter key. — To view the details of a highlighted call, press the Right navigation key. See “Viewing the details of a call in the Call Inbox” on page 167 .
Call Inbox 166 Table 16 on page 166 provides a list of additional user interactions for the main inbox scr een. T able 16: Additional use r interactions Item Function Use the Enter key to place a call to th e selected address using the prim ary login of the IP Deskphon e.
Call Inbox 167 Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox: Managing missed calls When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls .
Call Inbox 168 T o view missed calls: 1. Press the Msg/In box key and press the Missed context-sensitive so ft key . 2. Press the Up/Down navigation key to highlight a call from the list of missed calls. 3. Press the Right context-sensitive soft key to view the details of the missed call.
Call Inbox 169 Missed Calls Notification You can change the call log beh avior so that the message xx new calls is cleared by entering the Inb ox without having to select each missed call. Figure 27 on page 16 9 displays the Message options screen. Figure 27: M essages screen Changing the Missed Calls Notification behavior: Exit 6.
Call Inbox 170 Select 3. Choose one of the following: — Press the Select context-sen sitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and retu rn to the Message Options scr een .
Call Inbox 171 Initiating a call fr om the Call Inbox When you receive a call that is miss ed or answered, the calling number is listed in the Inbox. You can select the number, and then dial fro m th e Inbox, or you can edit the number in the Inbox.
Call Inbox 172 Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls an d answered c alls are deleted. When you view t he missed calls an d select delete, only the missed calls are deleted. T o delete calls from you r Call Inbox: Edit Call 4.
Call Inbox 173 Accessing the calls in your Call Inbox during a call You can access the ca lls in your Call Inbox while you are in an active call. T o access the calls in your Call Inbox during a call: Yes AllUsr All No 3.
Call Outbox 174 Call Outbox The Call Outbox keeps a record of all o utgoin g calls made from your IP Deskphone. You can ad d th e contact d etails of the calls in your ou tbox to your Address Book.
Call Outbox 175 Accessing the Call Outbox You can access the Call Outbox and initiate a call wh en the IP Deskphone is: • Idle. For more info rmation, see “Initiati ng a call from the Call Outbox” on page 1 76 . • Active. For more information, see “Accessing the calls in your Call Outbox during a call” on page 179 .
Call Outbox 176 Initiating a call fr om the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. T o initiate a cal l from the Call Ou tbox: Delete 4.
Call Outbox 177 Deleting calls from your Call Outbox You can delete calls fro m your Call Outbox. T o delete calls from you r Call Outbox: 4. You can initiate a call from the highlighted call of th e Call Outbox list or from the details of a caller scr een, by doing one of the follow i ng : — Lift the handset.
Call Outbox 178 Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox. Yes AllUsr All No 3. Select one of the following contex t- sensitive soft keys: — Press the Yes context-sensitive soft key to delete the highlighted call.
Call Outbox 179 T o view details of a call in the Call Ou tbox: Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call. T o access the calls in your Call Outbox during a call: Call Prev Next Back 1.
Call Outbox 180 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. Select Back 3. Choose one of the following: — Press the Select context-sensit ive soft key to initiate a call to the highlighted caller.
Instant Messaging 181 Instant Messaging You can use your IP Deskphone to se nd and r eceive an Instant Messa ge (IM). You can access and r espond to an IM while on a call. The b lue LED (Feature Status Indicator) at the to p left of the IP Deskphone ligh ts accompanied by a beep when a new IM ar rives.
Instant Messaging 182 Figure 29: Instant Me ssage pop-up When an IM pop-up appears you can d o the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable).
Instant Messaging 183 Configuring IM audible alert You can configure the IP Deskp hone to audibly alert you when a new IM arrives. The IP Deskphone audibly al erts you when the IP De skphone is idle or while on a call. You can also choose to disable the audible alert of the IM feature.
Instant Messaging 184 Composing an Instant Message When you compose an IM, enter the addre ss of the recipien t and then enter the message. Whe n you reply to an I nstant Message, the IP Deskphone automatica lly en ters the address. For mor e information, see “Replying to an Ins t ant Me ss age” on page 188 .
Instant Messaging 185 Instant Message Inbox/Outbox The IM Inbox contains a list of all incoming and outgoin g Insta nt Messages. You can filter the IM l ist to track a ser ies of corresponden ce to abc 2. Press the abc/123 context-s ensitive soft key to toggle betw ee n nu m er ic an d alphabetic input.
Instant Messaging 186 a contact. The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in your Instant Message Inbox/Outbox as follows: Accessing Instant Messages You can access and view the cont ents of the Instant Message Inbox/ Outbox.
Instant Messaging 187 User 2. Press the Up/Down navigation key to highlight an IM from the list of Inst ant Messages in your IM Inbox/Outbox. Note: When you want to view only IMs from a specific cont act, press the User context-s en sit iv e soft key to filter all IMs based on the lM that you highligh t.
Instant Messaging 188 V iewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message. See “Replying to an Insta nt Message” on page 1 88 . • Initiate a Call to the contact.
Instant Messaging 189 Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs context-se nsitive soft key, and then select Instant Mess aging from the menu.
Instant Messaging 190 Deleting an Instant Message To delete a single IM, all t he IMs from on e contact, or all the IMs in you r IM Inbox complete the necessary steps in the following procedur e. View 3. Press the View context-sensitive so ft key to acce ss the IM.
Instant Messaging 191 Delete Back 3. Select one of the following contex t- sensitive soft keys: — Press the Delete context-sensitive soft key to clear a ll IMs from the IM Inbox/Outbox. — Press the Back context-sensitive soft key to return to the previous screen.
While on an active c all 192 While on an active call You can use the following featur es during an active call: • “Making a new call” on page 1 92 • “Placing a call On Hold” on pa ge 194 .
While on an active ca ll 193 Initiating a call using the active call context-sensitive soft key menu You can initiate a call using the ac tive call context-sensitive soft key menu. T o initiate a call using the active ca ll context-sensitive sof t key menu: Call W aiting While you are on an active call and you receive an incomin g call.
While on an active c all 194 can also redirect the new call, declin e the ne w call, transfer the new call, or ignore the new call. For more information, see “Receiving a call” on page 133 .
While on an active ca ll 195 T o retrieve a call on hold: Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call me nu list.
While on an active c all 196 The Join context-sensitive so ft key appear s when there are multiple calls on the IP De skphone that ca n be joined for a conference call or 3-way calling. context-sensit ive sof t keys for the multiple calls In-call display screen Join Press the Join context-sens itive so ft key to join the eligible calls.
While on an active ca ll 197 more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. When you press the more… context- sensitive so ft key, a differe nt selection of context-sensitive soft keys appears.
While on an active c all 198 Park Press the Park context-sensitive soft key to park the current call. more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys.
While on an active ca ll 199 Prefs Press the Prefs context-sensitive soft key to display the Pr eferences menu . The menu items include the following: 1. Display—use to adjust the displa y settings of the LCD screen. 2. Audio—use to adjust to nes and volume settings and to configure a USB headset.
While on an active c all 200 Prefs 6. Network—use to acce ss the following: — Server Settings — Device Settings — Diagnostics — Disable scree ns av er —L i c e n s i n g —L o c k 7. USB Locks—use to lock or unlock the followi ng USB device s: — USB Mouse — USB Keyboard — USB Headset — USB flash drive 8.
While on an active ca ll 201 T o access a call on hold when multiple calls are on hold: T o make a ca ll on ho ld th e ac ti ve ca ll: 1. Press the Up/Down navigation key to highlight a call on hold. Chad 2. To retrieve the highlighted call on hold do one of the following: — Press the Line featu r e key bes i de the flashing LCD indicator.
While on an active c all 202 Using 3-way calling When you have more than one call and you want to join the incoming calls into one call, you can use 3-wa y calling or create a conference c all. Note: Y our system administrator or service provider must enable 3- way calling and confe rence calls for your IP Deskphone.
While on an active ca ll 203 Figure 32: 3-way Call Note 1: If you receive a new call during a 3-wa y call, you can answer the new call as usual. Th e IP Deskpho n e au to ma tic ally puts the 3- way call on ho ld.
While on an active c all 204 Configuring a conference call When you want to invite three or more callers to a call, you can configure a conference call using the IP Deskphone. The call server handle s conference ca lls. You can join in comi ng calls to the conference call, or you can join calls that you initiate.
While on an active ca ll 205 T o join a call to an existing confe r en ce call: Ad hoc conferencing when connecting to the Call Server This feature allows yo u to m ake ad hoc co nf er en ce calls when you connect to the Call Server. Note: Y our system administrator must enable ad hoc conferencing before you connect to the Call Server .
While on an active c all 206 Figure 33: Current Domain page The context-sensitive soft keys available for viewing the confer ence details of the current domain are as follows: • Domains —to select the domain. • Edit —to edit the conference details.
While on an active ca ll 207 Figure 34: Domain page wi th conference parameters The context-sensitive soft keys availa ble on th e co nfe r en ce param e te rs page are as follow s: • Domains —to select the domain. • Edit — to open the Edit Domain page that allows you to edit the conference details.
While on an active c all 208 Figure 35: Edit Domain screen To edit the conference properties a nd maximum number o f ports, press the Edit c ontext-sensitive soft key to di splay the Domain Conference Edit screen. Figure 36 on page 20 8 provides an ex am p le of th e Dom a in Co nf er en ce Edit screen.
While on an active ca ll 209 • Save —to sav e the updated value to the s ystem configurat ion file. • Abc (/123) —to toggle the input mode to digits (or alphabets). • Clear —to clear the characte r behind the cursor. • Back —to return to the previous screen.
While on an active c all 210 Select 4. Choose one of the following: — Enter the phone numb er or SIP address to which you are transferrin g the c all. — Select a contact from the Address Book, Call Inbox, or Call Outbox by pressing the correspon ding fixed key.
While on an active ca ll 211 T o transfer a call to V oice Mail: Yes No Back The IP Deskphone pr om pts you with th e following question, Consult with party? 6.
While on an active c all 212 Note 1: The T ransfer to V oice Mail feature is not available for all call servers. Cont act your system administrator or service provider to determine if this featur e is available to you. Note 2: The T ransfer to V oice Mail feature during a conference call is dependent on the call server and cann ot be allowed.
While on an active ca ll 213 Using the Park Call feature You can use the Park Call feature to temporarily pa rk a call to the call server or to a specific user. You or another user can retrieve the par ked call from another phone. Using Park Ca ll does not tie up a line, since it is held on the call server.
While on an active c all 214 Retrieving a Parked Call You must ha ve the retrieva l code to retrieve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call. T o retrieve a pa rked call from the server abc 2.
While on an active ca ll 215 2. Use the Dialpad to enter the retr ieval code of the parked call. Retrve Clear Back 3. You can do one of the following: — Press the Retrve context-sensitive soft key to retrieve the parked call. — Press the Clear context-sen sitive soft key to er ase the input field.
Additional features 216 Additional features You can use the following additional feature s: • “Using the Friends fea ture” on page 216 • “Feature keys” on page 224 • “Using Call Forwar.
Additional features 217 Figure 37: Pres ence status of a fr iend Accessing your Friends list T o check the online st atus of a friend on your list: Filter Select 1. Choose one of the following: — Press the Directory fixed key. — Press the Filter context-sensitive soft key, and select Friends from the menu.
Additional features 218 T o initiate a call to a friend on the Fri end s list: Status All Edit 2. Do one of the following : — Press the Status context-sensitive soft key to view the current presence status of the friend.
Additional features 219 T o send an IM to a friend on the Friends list: Call 3. Press th e Call context-sensitive soft key to initiate a ca ll to the friend. The IP Deskphone uses the SIP ad dress or phone number from your per sonal Address Book to make the call.
Additional features 220 Editing information of a friend You can edit informatio n of a friend on the Friends list. T o edit your Friends list: 5. Use the dialpad to enter the text of the message. Send Back 6. Choose one of the following: — Press the Send context-sensitive soft key to send the IM.
Additional features 221 Edit 2. Press the Up/Down navigation key to highlight the friend you want to edit and press the Edit context-sensitive soft key. abc 3. Press the abc/123 context-s ensitive soft key to toggle betw ee n alp h abet i c and numeric characters.
Additional features 222 6. Use the dialp ad to enter the new address for the contact. Next Back 7. Choose one of the following: —P r e s s t h e Next contex t-sensitive soft key to complete the pr oc ess. — Press the Back context-sensitive soft key to return to the previous menu.
Additional features 223 T o delete a cont act from your Friends list: Friends Select 1. Choose one of the following: — Press the Directory fixed key. — Press the Filter context-sensitive soft key, and select Friends from the menu. — Press the Select context-sen sitive soft key while viewing the Address Book.
Additional features 224 Feature keys Use the Fe ature key opti on to configure the feature keys on IP Deskphone and the Expansion Module fo r Avaya 1100 Series IP Deskphones. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature ke ys.
Additional features 225 You can program the fe ature keys one at a tim e, or you can automatically program empty feature keys from your Friends list or Address Book. For information abou t how to autoprogram fea ture keys see, “Feature key autoprogrammin g” on page 240 .
Additional features 226 The Program Key screen provid es th e following context-sensitive soft keys: • View — to access the featur e key detail scr een. • Edit —to edit the setting or mo dification of the selected programmable key. • Bulk —to access the autoprogr amming and auto rem oval feature.
Additional features 227 Figure 40: Feature key details The Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the featu re key • Service—.
Additional features 228 Note 1: If you to try to view a feature key th at is not programmed the IP Deskphone displays the message: Program Key Not Available (Key is empty) . Note 2: If you try to v iew a feature key that is designated as a line key , the IP Deskphone displays the message: Program Key Not Available (Key is a line key) .
Additional features 229 Figure 41: Edit feature key screen T o modify a feature key: Modify 1. Press the Modify context-sensitive soft. The Select Service screen opens.
Additional features 230 Select Back 3. Choose one of the following: — Press the Select context-sen sitive soft key to choose a service. The next screen in the pr ocess opens. — Press the Back context-sensitive soft key to return to the previous menu.
Additional features 231 The following procedure continues from Step 6 on page 231 . T o program a Speed Dial feature ke y: Next Back 6. Choose one of the following: —P r e s s t h e Next co ntext-sensitive so ft key to continue. Continue to input information base d on the following services: Speed dial.
Additional features 232 4. Use the dial pad to ente r a key label. Next 5. Press the Ne xt context-sensit ive soft key to continue. 6. Use the dial pad to ente r an address. Next 7. Press the Ne xt context-sensit ive soft key to continue. 8. Use the dial pad to en ter a Call Subject associated w ith the Speed Dia l contact.
Additional features 233 The following procedure continues from Step 6 on page 231 . T o program a Call Forward feature key: Yes No 10. Choose one of the fo llowing: — Press the Yes context-sensitive soft key to activate auto-retrieve of held call on hang up of speed dial.
Additional features 234 The following procedure continues from Step 6 on page 231 . T o program a Do Not Disturb feature key: Finish Clear Back 3. Choose one of the following: — Press the Finish context-sensitiv e soft key to confirm the entry and complete the procedure.
Additional features 235 The following procedure continues from Step 6 on page 231 . T o program a Send IM feature key: Finish Back 2. Choose one of the following: — Press the Finish context-sensitiv e soft key to confirm the entry and complete the procedure.
Additional features 236 The following procedure continues from Step 6 on page 231 . T o program a Presence feature key: Finish 6. Press the Finish context-sensitive sof t key to continue. 1. Press the Up/Down navigation key to highlight one of the fo llow ing : — Connected — Unavailable Select Back 2.
Additional features 237 3. You can ch oose a more detailed message for ot he r users to see or you can select None if you do not want to give additional information.
Additional features 238 Remove a programmed feature key You can remove a feature key by using on e of th e following methods: 1. Edit context-sensitive soft keys. See “To remove a feature key using the Edit context-sensitive soft key:” on page 239 .
Additional features 239 T o remove a feature key using the Edit cont ext-sensitive sof t key: 1. To select a featur e key to remove, do one of the following: — Press the Up/Down navigation key to scroll through the feature keys to highlight one to remove and p ress the Edit context -sensitive soft k ey.
Additional features 240 Feature key autoprogramming The feature key aut oprogramming provides t he user with the ability to cause the IP Deskphone to detect all u nused pr ogra mma ble keys, and to automatically fill them as Speed Dial key s, Send IM keys, or Call Forwarding keys using the user Frie nds list or the user Address Book.
Additional features 241 T o au toprogram featur e keys: Prefs 1. Press the Prefs context-s ensitive soft key, select Feature Options , and select Feature Keys fr om the menu. The Program Key screen op en s as shown in, Figure 38 on page 224 . Bulk Back 2.
Additional features 242 T o remove all programmed feature keys by using the Bulk contex t- sensitive so f t key: Bulk Back 5. Choose one of the following: —P r e s s t h e Bulk cont ext-sensitive so ft key. — Press the Back context-sensitive soft key to return to the previous step.
Additional features 243 T o remove individual programmed feature keys us ing the Bulk context-sens itive sof t key: Back 9. To select a sing le feature key to remove, do one of the following: — Pres.
Additional features 244 Select 11. Press the Up/Down navigation key to highlight 2. Feat ure key removal and press the Select context-sensitive soft. The Program Key screen opens listing all the feature key s. All 12. Press the All context-sensitive soft key to remove all the p rogrammed feature keys.
Additional features 245 Creating a feature ke y using the Copy key You can create a feat ure key for Speed Dial, Call Forward , or Send IM by pressing the Copy fixed key when you are viewing any of th.
Additional features 246 2. Press the Up/Down navigation key to highlight Speed Dial, Call Fo rward, or Send IM from the menu. Note: Presence and Do No t Disturb are not progr ammable by u sing the Copy key . Select 3. Press the Select context-sensitive soft key.
Additional features 247 Using Call For ward Use the Call Forward featur e to direct incoming calls to an alterna te destination. You can continue to make calls from the IP Deskphone but all incoming calls are redir ected to the new destination.
Additional features 248 Figure 42 on page 24 8 shows the incoming call display f or an incoming call. Figure 42: Incoming call displ ay for a forwarded call When the address or subje ct line is long, you can scroll by using the left and right navigation keys.
Additional features 249 When you forw ard your calls to anot her user or IP Deskphone, you have the option to pr ogram the IP Deskphone to r emind you that incoming calls can be forwar ded. This notificati on is an audible signal you h ear when you go off hook and a change to th e ring pattern when a call is incoming.
Additional features 250 T o forward your calls or change t he numbe r where calls are forwarded: T o deactivate Call Forward: CallFwd 1. Press the CallFwd cont ext-sensitive sof t key. 2. Enter the phone number or SIP address where you want to forw ard your calls.
Additional features 251 Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal.
Additional features 252 Configuring a Presence state You can con figure a pres ence state to en able other use rs to see information about your availability. You can select from a list of pre-made messages or cre a te a new mess age to display for your pr es en ce stat e.
Additional features 253 Select Back 4. Choose one of the following: — Press the Select context-sensit ive soft key to continue to the next screen. — Press the Back context-sensitive soft key to return to the previous step.
Additional features 254 Adding a new Presence state message You can ad d a new Presence state messag e. T o add a new Presence st ate message: Select Add Back 6. Choose one of the following: — Press the Select context-sensit ive soft key to select the Presence de tail and move to the confirmat ion screen.
Additional features 255 Configuring Privacy settings You can restrict ca ller information coming to the IP Deskpho ne or caller information leavi ng the IP Deskphone.
Additional features 256 T o configure Incoming Call Privacy: Outgoing call privacy You can restrict th e information for outgoing calls from your IP Deskphone by configuring the Outgoing Call Privacy setting. Prefs 1. Press the Prefs context-s ensitive soft key, select Misc Options , and then Incoming Privacy from the me nu.
Additional features 257 T o configure Outgoing Call Privacy: Multiple Appearance Director y Number Multiple Appearance Dir ectory Number (MADN), also known as Bridge Line Appearance , and usin g Single Call Appearance (SCA) allows multiple IP Deskphones to appear as a single line to the caller.
Additional features 258 Y ou can prevent others from joining the call by using the MADN feature to make the call private. T o make the call private you dial a special code (V ertical Service Code) so that the call server knows that the call is private.
Additional features 259 Figure 44: MADN SCA shared line ac tive Audio Codecs This feature allows yo u to sp ec ify a cod e c to whic h you can switch to during an active call. You can use the Preferences menu to modify the order of p reference of th e codecs betw een calls.
Additional features 260 The following context-sensitive soft ke ys are available for selecting the audio codes: • Select : The IP Deskphone attempts to ren egotiate the codec for the current call to use the se lect ed cod ec . • Back : Allows you to return to the Audio Codec screen.
Additional features 261 Answer-Mode Settings For an Avaya 1120E IP D eskphone to automatically be answered on your PC Client softphone, you must pre-gr ant au thor iza t ion to the user or user groups who are making th e request for an automatic answer.
Additional features 262 The Allow Addresses screen allows you to preauthorize re quests to automatically answer to a list of user-entered domains, and SIP addresses. Select Prefs , Feature Options , Ans wer-Mode Settings , and then press Allow addresses to view the Allow Addresse s screen.
Additional features 263 Your IP Deskphone may be configured to perform automatic software updates. If this feature is configure d, the IP Deskphone displays when a software update is scheduled to occur , and Yes and No context-sensitive soft keys are displayed.
Multiuser 264 Multiuser The Multiuser feature allo ws multiple SIP user accounts to be active on the IP Deskph one at the same time. This allows a s ingle IP Deskph one to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users.
Multiuser 265 Initial login For an initial logi n, you must enter a user name and password and specify your login t o either be perm anent or to expire. You can also specify which SIP domain you want to access. The Domain key allows you to select a domain from the configured list but yo u cannot modify the domains.
Multiuser 266 Figure 46: Secondary Login screens You can specify th e Line Key to which the new account is asso ciated. By default, the first unused key is selected. If the configured limit is reach ed on concurrent logins, then the selected login command displays an error message.
Multiuser 267 Logging out The logout c ommand prom pts you to se lect an accoun t, asks for confirmation, then proceeds to log out the account. Logg ing out an account free s the correspond ing Line key. Logg ing out does not requ ire a password. For more information abo ut logging out, see ““Logging off from the IP Deskphon e” on page 82 .
Multiuser 268 acts as a Line key. If the accoun t is logged out manually, the pr ogrammed feature key becomes available. Secondar y account l ogout You can log out of a secondary account by se lecting the secondary account in the Logout Select User screen.
Multiuser 269 the cable, the IP Deskphone proce eds to re-register all acco un ts sta rt i ng with the primary account. Upgrade impacts to user profiles In previous releases of the IP Deskphon e software, user profiles were associated to user names rather tha n accounts; one user profile could be associated with multiple user names.
Multiuser 270 access to the call logs a nd most preferen ces available b efore the upgrade. — User2 logs out, then log s in “user1@domain1 .com”. User1 had a profile before the upgrade, bu t that profile has now been associated to the user2 accoun t; therefore a new profile is created.
Multiuser 271 Figure 48: A vaya 1120E IP Deskphone with Expansion Module and multiple acc ounts Pressing a line key either brings up a dialin g prompt, initiates a call to a pre-selected target, or answer s an incoming call. For more in formation see ““Making a call” on pa ge 272 .
Multiuser 272 missed calls message on the idle scr een and the red LED, which cannot provide per-account in formation. MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of th e registered user accounts.
Multiuser 273 For example, pressing Line Key 1 to ob tain a dial pr omp t, dialing, then pressing Line Key 2 initiate s the ca ll using the account associated with Line Key 2. However, th ere are cases where pressing a Line Key does not initiate dialing (for example, Addr ess Book in Select mode ).
Multiuser 274 single line. The local account for the active call appe ars on the context line. Each line key reflects the most active call state of its account.
Multiuser 275 Instant Messages Only the pr imary account ca n send or receiv e instant mess ages. Incoming messages for secon dary accounts are rejected; they are not displayed on screen , and ar e not added to the instant message logs.
Multiuser 276 IM Settings IM Settings is located under User Settings . Any change in settings on the primary account takes effect immediate l y. You can also modify settings for a secondary ac count, but they do not take effect until that account re gisters as th e primary acco unt.
Multiuser 277 The Do Not Distur b, Call Forward, a nd Presen ce keys are associated to a specific user account when they are created, and determine which account’s status to affec t. For more information see, ““User status ” on page 279 . By default, you can press a Speed Dial pro grammed key to initiate a call using the primary account.
Multiuser 278 Call logs and IM logs provide many wa ys of initiating a call to the address identified by the selected entry, such as liftin g the handset. In most cases, the primary account is used. However, if you press a line key to initiate the call, the call uses the account associated with the line key.
Multiuser 279 The Friends view always accesses and modifies the address book of the primary account (local or network-based ). There is no selection mode for the Friend s view. You can only monitor a nd view the pr esence information of Friends of the pr imary account in Friend s view.
Multiuser 280 behavior is the same as previously described , except no confirmation prompt is displayed. The operatio n is perform ed immediatel y, and a message indicating what was done is d isplayed. DND mode for each account is per sis tent. If you restart the IP Deskphone, or log out and log in, the account ma intains the original state.
Multiuser 281 • If call forwarding is not already activated, then the account is configured to forward calls to the given target, disabling DND if necessary, an d ov erriding any other call forward target that might be active for th e account.
Multiuser 282 After a single-a ccount Presen ce programmed key is pressed: • If the acc ount is already c onfigured to the programme d presence state, then the account is configured back to the Connected presence s tate. • If not, th e account is co nfigured to the programmed presence stat e.
Multiuser 283 Figure 51 on page 28 3 shows per account notification on the Avaya 1120E IP Deskpho ne. Figure 51: Per-account notifications It is possible for the same event to occur for multiple accoun ts at the same time. In this ca se, they are displayed one after the other.
Advanced features 284 Advanced features The following chapter describes the fo llowing advanced features: • “Viewing the IP Deskphone information ” on page 284 • “Accessing the services menu.
Advanced features 285 Press the Back context-sensitive soft key to go back to the Phone Information Screen. Note: Y ou cannot make any changes to the setting fr om this menu. To view information about th e USB port press the USB context-s ensitive soft key after you access the Phone Information screen.
Advanced features 286 8. Phone Info rmation—use to view phone details. For mor e information, see “Viewing the I P De sk ph o ne info rm at ion ” on page 284 . Checking for updates You can che ck for the latest software upda te for your Avaya 1120E IP Deskpho ne.
Advanced features 287 T o switch the proxy: 1. Press the Services fixed key. 2. Select Check For Updates . Select 3. Press the Select context-sensitive soft key. abc 4. Press the abc/123 context-s ensitive soft key to toggle betw ee n alp h abet i c or numeric input.
Advanced features 288 Yes No The IP Deskphone prompts you with Switch to alternate proxy server? 7. Choose one of the following: — Press the Yes context-sensitive soft key to proc eed. — Press the No context-sensitive soft key to return to the System menu.
Advanced features 289 Resetting the IP Deskphone You can use this feature to reset the IP Deskphone withou t unplugging the power cable . T o reset the IP Deskphone: Select Back 11. Choose one of the fo llowing: — Press the Select context-sen sitive soft key to change the domain to the highlighted domain from the list.
Advanced features 290 Erasing the user data The IP Deskphone stores user files th at you eventually want to delete. These files include: 1. Profiles—user profile settings 2. Sounds—dow nloaded tones or audi o ale rt s 3. Languages—d ownloaded language files abc 3.
Advanced features 291 4. System file—IP Deskphone system co nfiguration file (Deleting this file returns the IP Deskphone to the factory defau lt configuration settings.) You can delete some or all of these f iles. The deletion of files is often necessary when the IP Deskphone is redeplo yed to a different user.
Advanced features 292 6. Press the Up/Down navigation key to highlight one of the fo llow i ng : — Profiles — Sounds — Languages — System file — All files Select Delete Exit Back 7. Choose one of the following: — To enter the sele ct ed folder, press the Select context-s ensitive soft key.
Advanced features 293 T o delete a user profile: T o delete a sound file: 1. Press the Up/Down navigation key to highlight the user profile you want to delete. Delete Back 2. Choose one of the following: — Press the Delete context-sensitive soft key to de lete the highlighted user profile from the list.
Advanced features 294 T o delete a language file: T o delete a log file: 1. Press the Up/Down navigation key to highlight the language file you want to delete. Delete Back 2. Choose one of the following: — Press the Delete context-sensitive soft key to de lete the highlighted language file from the list.
Advanced features 295 T o delete the system file without dele ting the user profile: T o delete all files: Network menu Primarily, the system administrator is the only person authorized to access the network menu and to use an administr ation password to access the items.
Advanced features 296 The following Ne twork menu items are available: • Server Settings—to se lect and edit domains • Device Settings—to configure the ne twor k settings • Diagnostics—to .
Advanced features 297 • To support file transfer between the PCs and the IP Deskphone to upload specific files or preferences into the IP Deskphone. • To backup data stored in the IP Deskphone.
Advanced features 298 Figure 52: USB devices: USB por t disabled scre en If the USB port is not disabled, then the USB menu displays information on all USB devices attached, even if th e device is locked. An unsupported device is enumerat ed if it is attached to the IP Deskphone.
Advanced features 299 Figure 53: USB devices: Phone information screen Customizable banner for login If a login banner with login banner text is configured , the IP Deskphone displays the banner text on the screen as the user logs on . Changing the IP Deskphone configured language does not change the banner text language .
Advanced features 300 Figure 54: Login ban ner screen You can dismiss the banner screen. While you dism iss the banner screen, the IP Deskphone switches to DND mode until the banner is dismissed. Ou tgoing or inco ming calls are not allowed othe r than emergency calls until you dismiss the banner.
Advanced features 301 If the Details context-sensitive soft key is dis abled, you ca nnot view details on the Phone Information details screen. If the Details context-sensitive soft key is enabled, you can view the Phone Inform at ion Details screen.
Advanced features 302 When the screensaver is active, it clears the programmed keys of the plugged-in Exp ansion M odule. If yo u have logged into the IP Deskphone, then you are not logged out, but the line key label clears and makes the IP Deskphone inactive.
Advanced features 303 Figure 57: Screensaver settings screen The following are the items on the displayed list: • Mode —to enable or disable th e screensaver and choose if the screensave r is to be passw ord protecte d. • Delay —to configure the time delay before th e scr eensaver is invoke d.
Advanced features 304 Figure 58 on page 30 4 shows the screensaver mode setting scr een. Figure 58: Screensaver mode s etting screen The screensaver mode settin g lists the following items: • Disable —to the disable the scree nsaver . • Enable (no password) —to enable the screensaver with a password free mode .
Advanced features 305 Figure 59: Screensaver di sabled message Enabling the screensaver in no p assword mode displays a message confirming your selection.
Advanced features 306 The screen lets you launch the user- defined password d efinition screen if it is enabled in the configuration. The text on screen displays Enter user pa ssword to activate screensaver followed by a user input pr omp t. Figure 61 on page 30 6 displays the screen saver password screen.
Advanced features 307 use only the primary user lo gin password to enable the pass word– protecte d scr ee ns av er. After the screensaver is activated, if the IP Deskphon e is idle for the defined delay/time interval, the screen saver takes control of the IP Deskphone.
Advanced features 308 • If you have not enabled autologin, th en the screensaver setting remains enabled, but not active, after you log back into the IP Deskphone manually. If you enable the screensaver with a password protected m ode: • User interaction, key presses , an d mouse movements do not cancel the screensav er .
Advanced features 309 Selecting an image to be viewed a s a slidesh ow . You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format. These files are loaded on the IP Deskpho ne using the USB flash drive.
Advanced features 310 Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File Syste m. Selecting an image screen Select an image from a list of images currently sto red on the Flash File System of the device.
Advanced features 311 Figure 65: Background confirmation scre en Note: If the selected image is not ef fective, you need to cancel the selection. 3. The following are the optio ns available for the background confirmation screen. • OK —to configure the selected image as backgroun d image.
Advanced features 312 • to bulk-create fe atur e keys, such as Speed Dial keys, based on one of your existing Directory Address Book groups. See “To bulk-create feature keys based o n an existing director y Address book gro up:” on page 312 .
Advanced features 313 Select 5. Press the Select context-sensitive so ft key. The Create keys screen app ears. 6. Press the Up/Down navigation key to highlight the type of programme d keys you want to create by bulk c ommand. You can choose one of the following options: — Speed Dial — Send IM — Call Forward Select Back 7.
Advanced features 314 You can view existing grou ps in your address book if you selected Groups as the source data for the bulk key cr eation. T o view existing group s in your address Book if you sele cted Group s: Select Back 9. Press the Select context-sensitive soft key.
Advanced features 315 Note: After you se lect from one of your existing groups, the bulk creation of the keys ha pp e ns auto mat i ca lly . Viewing the existing g roup s you have in your Address Book Select Back 2.
Advanced features 316 Select Back 4. Choose one of the following: — Press the Select context-sensit ive soft key to choose the group you want to vi ew (for exampl e, if you choose personal, only address book entries that are part of the group personal are displayed).
Advanced features 317 T o add a new cont act to your Address Book After the screen displays the details of the selected address bo ok entry, you can do the following: SendIM Edit Back — Press the SendIM context-sensitive soft key to display the address book entry details for the selected entry.
Advanced features 318 Next Back 4. Choose one of the following: — Use the dialpad to enter a telephone number or SIP address (URI) for the new contact. Press the Next context-sensitive soft key to continue. — Press the Back context-sensitive soft key to return to the previous menu.
Advanced features 319 T o add a new group: Select Edit Add Back 7. Choose one o f the following op tions: — Press the Select context-sen sitive soft key to assign your new address book entry to the group th at you selected. —P r e s s t h e Edit context-sensitive soft key to modify the name of an existing group.
Advanced features 320 Speed Dial List When configuring the provision, a feature key can be use d as a Speed Dial List. You cannot mo dify or delete the feature key used by the Speed Dial List. Also, you cannot modify the content of th e Speed Dial List.
Advanced features 321 in-call screen). The label used for the selected key is provided th ro ugh provisioning. The following is the icon for the Speed Dial List key.
Advanced features 322 marked as MID CALL are displaye d if the Speed Dial List is invoked while the IP Deskphone is in a call. The following are the options availab le for the Speed Dial List screen. • Dial —invokes the selected speed dial. • Exit — screen dismisses without invo king a Speed Dial List entry.
Advanced features 323 For example: • A is talking to B when A invokes their Speed Dial List and selects an entry. • Selection/invocation of a Speed Dial List entry places th e A-B call on hold and plac e another ou tgoing call to U RI specified in th e Speed Dial List entry, let's say C.
Advanced features 324 Figure 69: Root screen The following are the options availab le for the Root screen: • Select —use to enter the selected folder. • Delete —prompts you to delete contents of selected folde r (fold ers are not deleted bec a use the y ar e on the IP De skp ho n e) .
Advanced features 325 Figure 70: File manager select devi ce screen The following are the options availab le for the Select Device screen: • Select —to enter the selected device. • Exit —to dismiss the file manager and returns to the Services menu.
Advanced features 326 Figure 71: File manager device browsing screen.
Advanced features 327 The file manager browsing screen pr ovides the following options: Note: The context-sensitive sof t keys change based on the selected item on the screen.
Advanced features 328 Figure 72 on page 32 8 displays the message to select the destination folder. Figure 72: Select De stination The following are the options availab le for the Select Destination screen. • OK —to ente r in to the select ed folder.
Advanced features 329 Figure 73: File Ma nager Select Des tination screen.
Advanced features 330 Note: The context-sensitive sof t keys change based on the selected item on the screen. Select —to enter the selected folder. Done —to configure the current location as the destination for the send and initiates copy oper ation.
Advanced features 331 •S e l e c t Flash Disk device . The contents of th e device are displayed. • Select the file you wish to copy and then pre ss Send . • You are prompted to select the device you wish to send the selected file. • Select the IP Deskphone as the destination device.
Advanced features 332 Figure 75: Sample fail ure message for File Manager operation Scenario 2 - If you want to c opy the ring tone f rom the IP Deskphone into the USB drive: • Log into the device and plug the USB flash dr ive into the USB port of the IP Deskphone.
Advanced features 333 An error message displays on the scre en due to in su fficien t space on th e USB device, or the selected file type not being enabled in the File Manager (device configuration).
Visual indicators 334 V isual indicators The IP Deskphone uses visual indicato rs or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend.
Visual indicators 335 Do Not Disturb Call Forward Speed Dial list Send IM Instant M essaging New, Unread Read Replied to Inbox Incoming Call Answered Incoming Call Missed, New T able 18: Display scree.
Visual indicators 336 V isual Alerter/Message W aiting Indicators The red LED light at the top right of the IP Deskp hon e lights to indicate incoming calls or when a caller leaves you voice mail.
Visual indicators 337 Table 19 on page 337 lists the visua l indica to r an d the LED stat us. T able 19: V isual Alerter/Message W aiting Indicator LED Visual in dicator LED stat us Red LED Voice mail left by ca ller Steady red light until message is reviewed.
Visual indicators 338.
Multi-Level Precedence and Preemption 339 Multi-Level Precedence and Preemption Over view The Multi-Level Preceden ce and Preem ption (MLPP) service functionality allows you to place calls at vary ing levels of pr ecedence; that is, you can specify the precedence level of each call you place.
Multi-Level Precedence and Pree mption 340 Other MLPP service features The MLPP service also inclu des the following features: • Call Origination Busy • Re-authoriza tion • Speakerphone exclu si.
Multi-Level Precedence and Preemption 341 Making a call with MLPP If your IP Deskphone is configured for MLPP, the displa y screen is enhanced for ma kin g an d re ce ivin g pr ec ed en ce calls. The r e ar e sev er al ways to make outgoing calls from your IP Deskphone with MLPP, as follows: • Make a call by going off-ho ok.
Multi-Level Precedence and Pree mption 342 and you can select the precedence of the call by pressing the Prec soft key. Note: Y ou can press the Good-bye key at an y time to disconnect from the call. 1. Go off-hook and press the Op tions soft key. See Figure 76 .
Multi-Level Precedence and Preemption 343 Figure 77: Options menu 2. Use the up and down navigation keys to select Preceden ce Level and then press the Select soft key.
Multi-Level Precedence and Pree mption 344 3. Use the up and down navigation keys to select the de sired precedence level and th en press the Select soft ke y.
Multi-Level Precedence and Preemption 345 Figure 80: Outgoing call Making an MLPP call usi n g Inbox/Outbox, Address Book, and Friends List You can place a call from multiple areas of the IP Deskphone interf ace. including the Inbox/Ou tbox, Call Logs, Address book, and Friends list.
Multi-Level Precedence and Pree mption 346 Making an MLPP call from a received Instant Message 1. Navigate to the Instant Messa ge (IM) inbox by pressing the Msgs context -sensit ive soft ke y; then sel e ct Instant Messaging from the menu. Alternatively, press the Expand fixed key.
Multi-Level Precedence and Preemption 347 Figure 82: IM display 4. Press the Call soft key. The IP Deskphone displays the off-hook scre en containing the address in the idle screen and the p recedence option.
Multi-Level Precedence and Pree mption 348 5. Press the Prec soft key and navigate to the desire d precedence. 6. Press the Select soft key to select the desired precedence. 7. Press the Send soft key to initiate the call. Making a call by using a programmed speed dial key 1.
Multi-Level Precedence and Preemption 349 Incoming calls with precedence Four types of incoming calls with preced ence can be displayed. 1. Precedence call without subject 2. Precedence call with subject 3. Redirected precedence c all without subje ct 4.
Multi-Level Precedence and Pree mption 350 Figure 85: Incoming prece dence call with subjec t Incoming redirected precedence call display The first line of the IP Deskphone a lways displays the ca ller's information (From) with the ringing phone icon.
Multi-Level Precedence and Preemption 351 Consultative transf er When doing a consultative call transfer, the Call Ser ver does not know if the precedence of the transfe rred call can be re-used. Therefor e you can only use a precedence level that you are author ized to use.
Multi-Level Precedence and Pree mption 352 Example : There are 4 incoming calls in th e following order and you have not gone off-hook: 1. Caller A, Flash (oldest or first coming) 2. Caller B, Routine (next oldest or second coming) 3. Caller C, Routine (third oldest or third coming) 4.
Multi-Level Precedence and Preemption 353 Order of call preemption The following is the order of call pr eemption: 1. the lowest pr ecedence call 2. If there are multiple calls on the same precedence level, then the following ord er is used a. any outgoing call that is unanswered b.
Multi-Level Precedence and Pree mption 354 While a call is on hold 1. Preemption tone is play ed through the Handsfree sp ea ke r for three seconds. 2. The preempting call presen ts with the appropriate r inging. 3. The new pree mption precedence call screen is displayed.
Multi-Level Precedence and Preemption 355 Figure 86: Preemption ac knowledgement screen External preemption The IP Deskphone supports preemption fr om external sources.
Multi-Level Precedence and Pree mption 356 The following table describe s the IP Deskphone behaviors that occur when receiving a call from an external source with higher precedence than the presented cu rrent calls and no call appeara nces are available.
Multi-Level Precedence and Preemption 357 Call Origination Busy When Call Origination Busy is enabled , incoming calls are prevented from disturbing you when you are in the process of making an outbound call.
Multi-Level Precedence and Pree mption 358 Incoming call while dialling out bound number + one f ree call appearance line When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. The incoming call hears ringback tone.
Multi-Level Precedence and Preemption 359 Incoming call while dialing outbound number + held call with priority lower then incoming call When you enter the first digit or character to make a new call, then any call that comes in during th is time is not presented.
Multi-Level Precedence and Pree mption 360 incoming call has not hung up .You can decide to answer the new incoming call. Re-authorization While you are logged in to your IP Deskphone, the administrator may change your password. Co nsequently, any call or networ k request placed by you is responded to with an error me ssage.
Multi-Level Precedence and Preemption 361 Call Waiting Disabled Not available when MLPP is enabled. Multiuser When MLPP is enabled, only one user can be logged on to the IP Deskphone. If an MLPP user is logged on to the IP Deskphone, other user logons ar e blocked.
Multi-Level Precedence and Pree mption 362.
Quick reference 363 Quick reference This section provide s a qu ick re fe re nc e gu ide for the IP De skp ho ne. See the following sections for more information: • “Fixed keys” on page 363 • .
Quick reference 364 Access your outbox to view all calls made and to place a call to a previously call ed contact. Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call.
Quick reference 365 Note: The abc/123 context-sensitive soft key toggle s between alphabetic and numeric inp ut. When the context-sensitive soft key label is abc , you can enter alphabetic text and when the con- text-sensitive soft ley label is 123 , yo u can enter numbers.
Quick reference 366 1. Press the Services hard key and then select Logout . 2. Press the abc/123 context-sensitive sof t key to toggle between alphabet and num eric input.
Quick reference 367 T o make an emergency call, logging on is not requir ed. Choose one of the following options: • Lift the Hand set and dial the emergency nu mber . • Press the Handsfree key and dial the emergency number . • Press the Headset key and dial the emerg ency number .
Quick reference 368 Context-sensitive soft keys The following context-sensitve key menus ar e provided below: • “Idle phone display” on p age 368 • “Active call display” on page 370 Idle phone display When you press the More… context-sensitive soft key for the third time, you return to the first menu list.
Quick reference 369 Redial the last dialed number . • If there is no stored redial number , NewCall appears and has the same effe ct as pressing the primary user lin e key (dial prompt). abc or 123 T oggle be tween alpha an d numeric inp ut modes. • T o type letters, abc must be displayed.
Quick reference 370 Active call display Display the Pr eferences menu. 1. Display —Adjust screen display settin gs. 2. Audio —Adjust tones and volume settings and configure a USB headset. 3. Feature Options —Pro gram feature keys, call decline reason s, call ignore actions, and call subject s, call fwd notification.
Quick reference 371 When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys availa ble with the phone is idle is provided below . More… context-sensitive sof t key menu (second) Prefs More .
Quick reference 372 Display screen icons The table below provides a list of the follo wing display screen icons: • Call st ate —Icons to indicate the Call state of your phone. • Inst ant Messaging —Icons displayed when you view your instant message log.
Quick reference 373 Do Not Disturb Outgoing call, Incoming call (ringing) Missed call Inst ant messaging Icon New , unread Read Replied to Inbox Icon Incoming Call Answered Incoming Call, Missed, New .
Quick reference 374 Unavailable Busy , or Offline Active Available (o nly available if audo presence is activated) On the Phone (only available if au do presence is activated) Unknown.
Third party terms 375 Third par ty terms Third Par ty T erms for A vaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010) Certain portions of the pr oduct ("Op en Source Components") are li.
Third party terms 376 * National Center for Biotechnology Information * * This software/database is a "U nited States Governm ent Work" under the terms of the United States Copyr ight Act. It was written as part of the author's official duties as a United Sta tes Government employee and thus cannot be copyrighted.
Third party terms 377 allowed. Preamble The licenses for most softwa re are designed to take away your freedom to share and change it. By contrast, the GNU Gene ral Public License is intended to gu arantee your freedom to shar e and change fre e software--t o ma ke sure the software is free for all its users.
Third party terms 378 portion of it, either verbatim or wit h modifications an d/or translated into another language. (He reinafter, translat ion is included without limitation in the term "modification".) Each licensee is addressed as "you".
Third party terms 379 Thus, it is not the intent of this secti on to claim rights or contest your rights to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivati ve or collective works based on the Program.
Third party terms 380 have not signed it. However, nothing else grants you permission to modify or distribute the Program o r its derivative works. These actions are prohibited by law if you do n ot accept this L icense.
Third party terms 381 incorporates the limitation as if writte n in the body of this Lice nse. 9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present versio n, but may differ in detail to address new problems or concerns.
Third party terms 382 Terms to Your New Pr ogr ams If you develop a new program, and yo u want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistr ibute and change unde r thes e te rm s.
Third party terms 383 Zlib The following component is licensed un der zlib lic ense: Zlib 1.2.1 Zlib License /* zlib.h -- interface of the 'zlib' general p urpose compre ssion library version 1.
Third party terms 384 COPYRIGHT NOTICE, DISCLAIMER, and LICENSE: If you modify libpng you may insert additional no tices immediately following this sentence.
Third party terms 385 Greg Roelofs Tom Ta nner libpng versions 0.5, May 1995, through 0.88, Janu ary 1996, are Copyright (c) 1995, 199 6 Guy Eric Schalnat, Group 42, Inc.
Third party terms 386 Libpng is OSI Certified Open Source Software. OSI Certified Open Source is a certification mark of the Open Source Initia tive. Glenn Randers-Pehrson glennrp a t users.
Third party terms 387 HOWEVER CAUSED AND ON ANY THEORY OF LIAB ILITY, WHETHER IN CONTRACT, STRICT LI ABILITY, OR TORT (INCLUD ING NEGLIGENCE OR OTHER WISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Third party terms 388 USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIAB ILITY, WHETHER IN CONTRACT, STRICT LI ABILITY, OR TORT (INCLUD ING NEGLIGENCE OR OTHER W.
Third party terms 389 We specifically permit an d en co u ra g e the use of this software as the basis of commercial products, provided th at all warranty or liability claims are assumed by the product ven dor .
Third party terms 390.
Terms you should know 391 T erms you should know 3-way Call The 3-way Call feature joins two calls on your phone into one 3- way call. You and the other two callers can sp eak together.
Terms you should know 392 Categor y 5e (Cat5e) Most Cat5 cable manufactu red after 1996 also support s 1000BaseT (GigE) inst allations, and is designated Cat 5e. Normally , Cat5e cable has four pairs of copper wire. Categor y 6 (Cat6) This is a cable and its asso ci ated connecting ha rdware capa ble of transmitting at speeds up to 2 00 MHz.
Terms you should know 393 Expansion Module The Expa nsion Mo dule i s a hard ware accessory tha t connect s to the IP Deskphone and pro v ides additional line appearances and feature keys. A maximum of three modules ar e supported. The Avaya 1 120E IP Deskphone can ha ve up to 54 additional line/ feature ke ys with three Expansion Modules.
Terms you should know 394 Message/Inbox This is a fixed key on your A vaya 1 120E IP Deskphone that connects to your Call Inbox. Multiple Appearance Director y Number (MADN) When multiple phones are configured with a MADN Single Call Appearance ( SCA), they appe ar as a single Dir ectory Number (DN).
Terms you should know 395 Ringback/ring tone This is a sound indicating that a call you make is ring ing at its destination. Shift/Outbox This is a fixed key you can us e to connect t o your Call Outbo x.
Terms you should know 396.
Index 397 Index Symbols # Ends Dialing 63 Numerics 3-way calling 202 A Action key 32, 193 Active Call feat ures 192 Address Book 81, 145 Advance system features 284 Alphanumeric dialing 65 Answering a.
Index 398 Expansion Module for Ava ya 1100 Series IP Deskphones 224 External preemption 355 F Feature interactions with MLPP 360 Feature key auto-programming 240 Feature key options 224 Feature key pr.
Index 399 N Navigation key 19, 41 Network Menu 295 O Off-hook dialing 122 On hold 194 On-hook dialing 124 Outbox key 22 Outgoing call privacy 256 P Park Call 213 Park Call retrieval 214 Prec soft key .
Index 400 V Visual Alerter 20, 33 6 Visual indicators 334 Voice Mail 25, 211 Volume adju stm e nt 92 Volume control 18.
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