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A vaya 3 1 0 0 M o b i le Co m m un i c ato r Re l ea s e 3.1 Docume nt S tatus: S t andard Document Number : NN42030-102 Document V ersion: 04.05 Date: Octo ber 2010 A v a y a 3100 Mobile C ommunicat.
© 2007 – 2010 A vaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, A vaya assumes no liability for any errors.
Contents Avaya 3100 Mobile Communicator - Client for Nokia User G uide 3 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Your new Avaya 3100 Mobile Communicator - Client for Nokia .
Contents 4 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Starting and exiting the Avaya 3100 MC - Client for Nokia .
Contents Avaya 3100 Mobile Communicator - Client for Nokia User G uide 5 Using the Mid-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 7 Call hold and retrieve . . . . . . . . . . . . . .
Contents 6 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010.
Welcome Avaya 3100 Mobile Communicator - Client for Nokia User G uide 7 We l c o m e This section co ntains the following topics: • “Your new Avaya 3100 Mobile Communica tor - Client for Nokia” .
Welcome 8 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 November 2009 S tandard 04.02. This document is issued to support A vaya 3100 Mobile Co mmunicator Release 3.
Welcome Avaya 3100 Mobile Communicator - Client for Nokia User G uide 9 April 2008 S tandard 02.01. This document is issued to support A vaya 3100 Mobile Co mmunicator Release 2.
Welcome 10 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Note: Y ou must configure your Outgoing Call Servic e DN in the A vaya 3100 MC - Client settings before you can us e the Direct call mode.
Getting started Avaya 3100 Mobile Communicator - Client for Nokia User Guide 11 Getting star ted This section co ntains the following topics: • “Before you begin” on page 11 • “System and ne.
Getting started 12 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 For a list of the latest supported devices, see the Avaya 3100 Mobile Communicator Produc t Bulletin at www.avaya.com . For installation information, see “Software installation” on page 15 .
Getting started Avaya 3100 Mobile Communicator - Client for Nokia User Guide 13 Sample calculation Using the following assumption fo r a Avaya 3100 MC - Client user: • 5 logon or logout attempts per day. • 3 calls per hour (2 inbound, 1 outbound ) within an 8 hour workday.
Getting started 14 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010.
Software installation Avaya 3100 Mobile Communicator - Client for Nokia User Guide 15 Software installation This section describes how to inst all, upgrade, and uninst all the Avaya 3100 Mob ile Communicator - Client (Avaya 3100 MC - Client) for Nokia on a supported No kia device.
Software installation 16 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Inst alling the A vaya 3100 MC - Client for Nokia sof tware (new inst all) from a computer 1.
Software installation Avaya 3100 Mobile Communicator - Client for Nokia User Guide 17 4. Use the f ollowing address f ormat to access th e user portal Web page: http://<hostname or IP address>:8.
Software installation 18 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 9. Click File Manager . The Nokia Phone Browser win dow appears. 10. Use the browser to locate the softw are files you extracted, and select mcc310 0_ip1_<number>.
Software installation Avaya 3100 Mobile Communicator - Client for Nokia User Guide 19 11. Optionally, move the Avaya 3100 MC - Client for No kia application icon to th e menu screen of your Nokia device and press OK . For more informa tion, see “Upgrading the Avaya 3100 MC - Clien t for Nokia software from a comput er” on page 17 .
Software installation 20 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010.
Avaya 3100 MC - Client for Nok ia configuration Avaya 3100 Mobile Communicator - Client for Nokia User Guide 21 A vaya 3100 MC - Client for Nokia configuration This section co ntains the following top.
Avaya 3100 MC - Client for Nokia configuration 22 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 — In the Cell Number field, enter your cell number as it would be di aled from your Enterprise telephone system. 6. Select Login .
Avaya 3100 MC - Client for Nok ia configuration Avaya 3100 Mobile Communicator - Client for Nokia User Guide 23 • “Configuring IM and Presence Settings” on pa ge 28 • “Configuring Network Settings” on page 28 Configuring Login Information 1.
Avaya 3100 MC - Client for Nokia configuration 24 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Configuring owner information 1. From the Avaya 3100 MC - Client for Nokia main pane, select Settings . 2. From the Settings pane, select Owner I nformation .
Avaya 3100 MC - Client for Nok ia configuration Avaya 3100 Mobile Communicator - Client for Nokia User Guide 25 Configuring your Ap plication Settings Use the Application Settings pane to co nfigure preferences for the application. Configuring the application se ttings 1.
Avaya 3100 MC - Client for Nokia configuration 26 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Configuring your Call Settings Use the Call Settings pane to select a call scre ening mode and configure the instant conference notification period.
Avaya 3100 MC - Client for Nok ia configuration Avaya 3100 Mobile Communicator - Client for Nokia User Guide 27 Preferred Call Setup Select how calls are p laced from the de vice. Direct (Default): Calls are pla ced directly to the other party through the enterprise network.
Avaya 3100 MC - Client for Nokia configuration 28 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 4. From the menu, select Optio ns, Save . Configuring IM and Presence Settings On the IM and Presence status pane, select IM and presence alerts.
Avaya 3100 MC - Client for Nok ia configuration Avaya 3100 Mobile Communicator - Client for Nokia User Guide 29 WiFi Roaming Variance A slidebar setting th at allows you to co nfigure the variance a r.
Avaya 3100 MC - Client for Nokia configuration 30 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010.
Basic features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 31 Basic features This section co ntains the following topics: • “Starting and exit ing the Avaya 3100 M C - Client for .
Basic features 32 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Hiding and restoring the A vaya 3100 MC - Client for Nokia To use an other application , you can temp orarily hide the Avaya 3100 MC - Client for Nokia application.
Basic features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 33 You can change your presence status from the Main pane by selecti ng Options, My Status.
Basic features 34 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 You can: • Add, delete, and edit contacts • Call and send instant messa ges to your contacts • View the onlin e presence stat us for a cont act V o ice Mail link Select the Voice Mail link to access your voice mail mess ages.
Basic features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 35 Note: Some devices may not of fer the full range of shortcut keys. Green call and red hangup buttons If your wireless dev.
Basic features 36 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010.
Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 37 Advanced features This section co ntains the following topics: • “Placing calls” on page 37 • “Receiving cal.
Advanced features 38 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Figure 3: Direct mode When the Avaya 3100 MC - Clie nt for Nokia is conf igured for Direct mode, you can switch from Direct mode to Call-me-First mode fo r advanc ed calls.
Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 39 Calling a contact Place a call to a contact from your Nokia devic e to any of your contact’s te lephone numbers. Placing a call to a cont act from your Nokia device 1.
Advanced features 40 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 T o dial an emergenc y numbe r 1. Ensure that the cellular ne twork connection is active. 2. Do one of the following actions: a. Go to the Phone pane an d enter an emergency numbe r.
Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 41 Receiving a call when ca ll screening is enabled 1. When you receive an incoming call, the Avaya 3100 MC - Client fo r Nokia Incoming Call Con firmation dialog box appe ars.
Advanced features 42 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Adding a new cont act 1. From the Main pane, select the Busines s Contacts link. 2. Select Options, New Contact . 3. Complete the fields on the Edit Contact pane u sing the information in Tab le 11 "Adding a contact" on page 42 as a guide.
Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 43 4. After you enter the information, pr ess OK . Your contact is added to the Avaya 3100 MC - Client for Nok ia local address book and appe ars on the Contacts pane .
Advanced features 44 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Searching for contacts You can search for contacts in you r Business Contac ts list, the local device address book, and in th e Corporate Directory. Searching for cont act s 1.
Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 45 Changing your presence st atus 1. From the Main pane, select Options, My Status . 2. Select a Pr esence status fr om the list. 3. Select Options, Updat e Presence from the menu.
Advanced features 46 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Viewing the presence st atus of your conta ct s 1. From the Main pane, select Business Cont acts link. The Business Contacts pane appears. The pane displays a list of contacts.
Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 47 Using the Mid-Call Fea tures While you ar e engaged in a voice call, you can use the following voice call telephony features: • Call hold and retrieve: Pl ace the current call on hold , then resume it.
Advanced features 48 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Supervised transferrin g a call 1. While in a call, select Optio ns, Hold . The call is placed on hold. 2. Dial the number of the other party. OR Select the number from the Phone, Search , or Business Contacts panes.
Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 49 Speaker mode To switch from the ear piece speaker to the system speaker: • While a call is connected, select Options, Turn on Loudspe aker .
Advanced features 50 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Clearing the IM history Clear the record of your most recent message s ( up to 20 entries) from the Instant Message pan e. Clearing the IM history 1. From the Instant Message pane me nu, select Options, End Conversati on .
Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 51 Logging Events The Avaya 3100 MC - Client for Nokia re tains a reco rd of your recent commun ication sessions.
Advanced features 52 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Viewing missed calls The Main pane displays the missed call icon if you have missed a call. Viewing missed calls 1. From the Main pane, select the Phone icon.
Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 53 Calling the voice mail s ystem 1. From the Main pane, select the Voice Mail icon.
Advanced features 54 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010.
Acronyms Avaya 3100 Mobile Communicator - Client for Nokia User Guide 55 Acr onyms Table 13 lists the acronyms used in this guide. T able 13: Acronyms Acronym Full Name CDMA 1xRTT Code Division Multip.
Acronyms 56 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010.
Quick reference Avaya 3100 Mobile Communicator - Client for Nokia User Guide 57 Quick reference You can print this chapter to carry for quick reference.
Quick reference 58 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Declining an incoming call with th e A vaya 3100 MC - Client for Nokia with Show Client Alert configured: Press the red hang-up button or select Reject . The call forwards to voice mail.
Quick reference Avaya 3100 Mobile Communicator - Client for Nokia User Guide 59 Logs The MCC 3100 for Nokia ret ains a record of your recent communica tion sessions. V iew an abbreviated list of log event s on the Main pan e. Viewing entries on the Main p ane: 1.
Quick reference 60 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010.
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