Benutzeranleitung / Produktwartung IP600 des Produzenten Avaya
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Copyright 2000, A vaya, Inc. All Rights Reserved, Printed in U.S.A. Notice Every effort was made to ensure that the inf ormation in t his book was complete and accurate at the time of printing. However , in formation is subject to change. A vaya Web Page The world wide web home page f or A vaya is: http://www .
iii Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 Contents About This Do cument ix Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 iv 3 Adjuncts 25 Power S ystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents v Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 6 Wirel ess Solutions 59 Medium -Range mo bility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 vi Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents vii Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 Appendix B: T elephone Features 109 Handlin g Inco ming Call s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 viii.
ix Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 About This Document Purpose This document provides a high-level overview of the features, components, and capabilities of the Avaya IP60 0 Internet Protocol Comm unications Server.
Conventions used in this document Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 x • Chapter 7, Computer T elephony Integration describes the applications that enable employees to combine computer and telepho ne functions to access client information.
Trademar ks xi Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 T rademarks This document contains references to the following Lu cent or Av.
How to comment on this document Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 xii How to co mment on this doc ument Avaya welcomes feedb ack. Please complete and return the reader commen t form at the back of the docum ent.
1 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 1 Intr oduction W ith the use of the Internet and e-commerce, the paradi gm of business is sh ifting from brick and mortar to the virtual enterprise.
Avaya IP6 00 Comm unications S ystem 1 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 2 A vaya IP600 allo ws f o r business growth without additio nal investment.
DEFINITY Site Administra tion (DSA) 3 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 1 DEFINITY Site Adm inistration (D SA) DEFINITY Site Admi nistr atio n (DSA) is a Windows- based sy stem manag ement t ool that provides an easy-to-use interface with the Avaya IP600 a nd AUDIX.
Call Accounting 1 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 4 Call Accounting Call Accounting controls commu nications costs with accurate reporting on calls processed and effective cost-allocation methods .
Hardwa re 5 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 1 Hardware The major compo nents of the Avaya IP60 0 include the following circuit p acks: a TN744 call cl assifier, TN2302AP IP medi a processor (IP gateway) , a TN799C C-LAN, and a TN79 5 processor.
Hardwa re 1 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 6 Figure 1 . A vaya IP600 Rack -Mounted C abinet Slots 1 and 2 are reserved for the TN795 circuit pack. Slot 3 is recomm ended for the TN744D circuit pack, but any ot her slot is acceptable.
Hardwa re 7 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 1 The Avaya IP600 should be installed in a well- ventilated area.
Reliability 1 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 8 Reliability High reliabiity and availability has been a cornerstone of DEFINITY sy stems.
Incomparab le servic e 9 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 1 Avaya IP600 also pro v ides • System surviv al of m in or powe.
Incomparab le servic e 1 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 10.
11 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 2 Desktop/Console Solutions The communi cations nee ds of peop le in your compan y vary widely . Some may requi re only basic t elephone service.
Telephones for the global marketplace 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 12 These telephones emulate the DCP 6400-series telephon es and provide all of t he same features except for the group listen speakerphone f eature.
Telephones for the global marketplace 13 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 2 6400-Ser ies digit al telephones The 6400-Series digit al teleph ones are versat ile 2-wire DC P telephon es that su pport all of the key /hybrid features of Avaya IP600.
Telephones for the global marketplace 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 14 • 6408D+ te lephone The 6408D+ telephone is a digital, multi line DCP telephone that has 8 call appearance/feature button s and a 2-line by 24-character d isplay .
Telephones for the global marketplace 15 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 2 • 6424D+M tel ephone The 6424D+M telephone is a digital, multi lin e DCP telephone that has 24 call appearance/feature button s and a 2-line by 24-character d isplay .
Telephones for the global marketplace 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 16 • 8410D te lephone The 8410D is a 10- l ine telephone with a 2-line, 2 4-character display .
Telephones for the global marketplace 17 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 2 Requirement s The 8400-Series telephones are comp atible with all 2-wire and 4-wire DCP cir cu it packs.
Telephones for the global marketplace 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 18 6200-Ser ies analog telephones The 6200-Series telepho nes are single- l ine, analo g telephones.
Wireless Handsets for X -Station Mobility 19 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 2 Wireless Handset s for X-St ation Mobility X-Station Mobility allows remote users to access s witch features.
Teleconferencing Products 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 20 T eleconferencing Product s SoundSt ation Audioconferencing S.
Teleconferencing Products 21 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 2 Figure 2. Soundst ation EX with Externa l Microphones 1 4 78.
Attendant Consoles 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 22 Attendan t Consoles To increase the ef fectiveness of attendants han.
Attendant Consoles 23 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 2 Requirement s The following requirements m us t be met for th e PC .
Attendant Consoles 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 24.
25 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 3 Adjunct s A vaya IP600 provides th e following equipment to supplement the serv ices an.
On hold and delayed announc ement sy stems 3 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 26 On hold and delayed announcement syste ms Av.
Audio and visual paging 27 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 3 Audio and visual p ag ing Avaya’s overhead voice p aging equip ment allows tel ephone users t o make announcement s b y speak i ng i nto a telephone han ds et.
Securi ty devices 3 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 28 Security devices Avaya provides the f o llowing security devices: •.
Call Acco unting System s 29 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 3 Call Accounting Systems Note: Call Accounting Systems (CAS) do not run co-r esident on the Avaya IP600 platform.
Call Acco unting System s 3 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 30 A traffic engineering option allows you to monitor trunk usage, calli ng patt erns, incoming traf fic, and outgoing calls by area code.
31 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 4 I NTUITY AUDIX Messaging Fewer than 30% of perso n-to-person business cal ls reach the in tended party on the firs t attempt.
Additional sources of information 4 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 32 Additiona l sources of information The following addi.
Accessing AUDIX Adminis tration 33 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 4 Review and test the DSA conn ection To review and test th e DSA connection: 1. Review the V oice Mail System Summary and make any needed corrections.
Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 34 Using T e lnet to access AUDIX Administration To access AUDIX via Telnet or another terminal emulator: 1.
Features of AUDIX 35 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 4 Nuances and inf lection are integral p arts of person- to-person co mmunication.
Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 36 Multilingua l support Optional multil ingu al functions allow callers to inter act with the AUDIX application using different languages.
Features of AUDIX 37 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 4 Outgoing m ailbox The outgoing section of a mailbox stores messages that users create, send, or forward. In most cases, messages remai n in th e outgoing section until delivered .
Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 38 TCP/IP allows you to exchan ge voice, fax, text messages , and attached files from other AUDIX systems. This enables a user to: • Address messag es by name on ly , know n as name addr essing.
Features of AUDIX 39 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 4 What dis tinguishes Mes sage Manager from ordinary voice mes saging pro ducts is the way users interact with the feature.
Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 40 Bui ld P e rson al Phone book You can us e the Person al Phoneboo k in Message Man ager to store “cards” with the addresses of AUDIX sub scribers, as well as other numbers and notes.
Features of AUDIX 41 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 4 The following info rmation is available to Messag e Manager users: .
Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 42 Automated Attendant An automated attendant is an in teractive telephone answering syst em.
43 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 5 Call Center The A vaya IP600 Call Center applications are designed to ef fici ently connect each caller to th e appropriate representative.
Automatic Call Distribution (ACD) 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 44 Automati c Call Distribution (ACD) If your company ha.
Automatic Call Distribution (ACD) 45 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 Figure 3. A Basic Example of Automatic Call Distribution DEFINITY places all Automatic Call Distribution calls into a queue.
Automatic Call Distribution (ACD) 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 46 Two features provide for redirectio n of ACD h unt gr.
Basic Call Management System 47 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 Basic Call Managem ent System The Basic Call Management S.
Attendant Vectoring 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 48 Attendant V ecto ring This is a Avaya IP600 feature for calls where the caller is seeking an attendant.
Call Center Del uxe 49 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 • Service Observ ing Rem ote • T imed After Call W ork/Agent P.
CentreVu Virtual Routing 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 50 CentreV u Virtual Routing CentreVu Virt ual Routing, an Avaya .
CentreVu Advocat e 51 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 CentreV u Advocate You can leverage y our Call Center as a st rategic business asset with Avaya’s innovative CentreVu Advo cate software solution.
BCMS Vu 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 52 • Service Level Superv iso r with Reserve Agents Service Level Sup ervisor gi.
CentreVu CT 53 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 CentreV u CT Computer Telephony Int egration (CTI) is t he linking o f tel.
CentreVu Call Management System (CMS) 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 54 CentreV u Call Mana gement System (CMS) The performance of the Cent reVu Call Center is critical to your business success.
CMS add-on packages 55 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 CMS add-on p ackages The follow ing section s describe C MS add-on.
CMS add-on packages 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 56 CentreV u Explorer II CentreVu Explorer II takes yo ur CentreVu CMS reportin g capabilities to the next level by pr oviding a more granul ar view of agent and call activit y throughou t your call center operation.
CMS add-on packages 57 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 You can use y our Window s-bas ed works tatio ns with a Web bro ws.
CentreVu Compa ct Call Cent er Solut ions Pac kages 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 58 CentreV u Comp act Call C enter Solutions Packages The CentreVu Compact C all Center solutions are an easy and cost-ef fective way for businesses to implemen t small Call Centers.
59 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 6 W ireless Solutions Most business es today struggle to improve customer serv ice and increase pr ofits while controlling staf f size and costs.
Medium-Range mobility 6 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 60 Figure 4 . T ransT alk 9000 TransTalk 9000 is available in two co.
Long-Range mobility 61 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 6 Long-Ran ge mobility Avaya off ers two po werful long- range solut ions for con tact with cus tomers, coworkers, and s uppliers from any where in the office.
DEFINITY Wireless B usiness System P WT 6 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 62 DEFINITY Wireless Busine ss System PWT The DEFINITY Wireless Busines s System PWT relies on Avaya IP600 to manag e mobility .
63 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 7 Computer T elephony Integration Computer T elephony Integ ration (CTI) is the linki ng .
Third-Party applic ations 7 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 64 Third-Party applications All third-party CTI applications are suppo rted by Avaya IP600, ex cept for those that require adjunct routing.
65 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 8 Enterprise Class IP Solutions The capabilities and applications of A v ay a IP600 are extended with the in trod ucti on of Enterprise Class IP Solutions (ECLIPS).
Avaya IP Softphones 8 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 66 A vaya IP Softphon es Avaya IP So ftphones o perate on a PC equi pped with Microsoft W indows 95/98/ NT and with TCP/IP connectivity to the Avaya IP60 0.
Avaya IP Telephones 67 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 8 CentreV u IP Agent Provides a v ariation of th e telecommuter a pplication.
Avaya R300 Remote Off ice Communicat or 8 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 68.
69 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 9 T elecommuting/V irtual Office A vaya’ s research and indep enden t indus t ry s tudi es sho w that telecom muters are gener a lly 15 t o 30 percen t more productive.
Pipeline 15 9 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 70 St ation Security Codes Station Security Codes protect access to telepho ne stations and can be chan ged by th e telephone users.
DEFINITY Extender 71 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 9 DEFINITY Extend er DEFINITY Ex tender is a si ngle-box remo te voice and d ata solut ion for telecommuters, remote agents, and branch offices using Avay a IP600.
AUDIX features for telecommuting 9 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 72.
73 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 10 System Administration A vaya IP600 of fers a variety of m odular tools fo r managing yo ur system.
DEFINITY Site Administra tion 10 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 74 • Graphically Enhanced DEFINITY I nterface (GEDI) The .
DEFINITY Site Administra tion 75 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 10 • Glob al C han ge Ca pa bili ty The global change ca.
Administration 10 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 76 Administrat ion Avaya IP600 includ es features that simplify and accelerate the administration process.
Scheduling 77 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 10 Automatic S tation Reloca tion/T e rminal T ranslation Initialization Terminal Translation Initiali zation (TTI) is a feature that works with the Administrat ion Withou t Hardware feature.
Basic reporting 10 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 78 Basic reporting Avaya IP600 has built-in capabil ities f o r generating reports. These reports are available without special hardware or software.
Performan ce measuremen ts 79 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 10 • The T raffic Summary report of fers additional measurements that help configure the switch, determine the sw itch’ s capacity for g rowth, and r eport unaut horized switch-access attempts.
Call Charge informa tion 10 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 80 The ECS Rep orts Gener ator produces all standard reports, plus the f o llowing: • The U nus ed Ex tens ion R epor t show s all un use d exte nsi ons.
Call Detail Rec ording 81 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 10 Call Det ail Recording Call Deta il R ecord in g (C DR) he lp s y ou man a ge call cost s by le tt i ng y ou mo ni tor an d analyze call patterns and usage in your s ystem.
Secur ity 10 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 82 Call Det ail Recordi ng devices There is no RS-232 interface provided by A vaya IP600 for LAN. Y our CDR Output Records are stored in D:Lucent Data/C DR in f iles Cas.
83 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 11 Networking A vaya IP600 provides powerful voi ce and data capabilities an d connections to a variety of voice and data networks .
Distributed Communication System — Integrated SDN and Non-Integrated SDN 11 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 84 Feature tra.
Avaya IP6 00 DC S network s 85 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 11 A vaya IP600 DCS networks If your com pany has two o r more sites with Av aya IP600, you can network th em using the DCS over I SDN-PRI feature (DCS+).
World-Class Routing 11 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 86 W orld-Class Routing Avaya IP600 is a world-class system that meets the needs of global cu stomers.
Network management features 87 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 11 Network managem ent features Avaya IP600 has a variety of features that enable y ou to manage y our network resources effectively.
Network management features 11 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 88 If Generalized Route Selection is n ot being used when a call is mad e, the system selects a routing pattern based on the digits di aled.
Network management features 89 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 11 Facility Restriction Level Facility Restrict ion Level s are used to limit user calli ng priv ileg es for incoming and outgoing calls.
Network interfaces and equipment 11 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 90 Network interfaces and e quipment Avaya IP600 supp orts a variety of interfaces to voice an d data networks.
ISDN 91 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 11 Miscellan eous trunks Miscellaneo us trunks perf orm func tions that do not fit neatl y into any of t hose already described: • Release-link trunks are used b etween switch locations to prov ide Centralized Attendant Service.
Centralized Att endant Service 11 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 92 Centralized Atte ndant Service Avaya IP600 owners who h ave more than on e switch location can bene fit greatly by using the Cent ralized Attendant Service (CAS) feature.
Main/Satellit e/Tributary 93 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 11 Main/Satellite/T ribu t ary If you have modest network requi rements, a m ain/satellite/tributary configur atio n is an attractive possibi lity for private network ing.
Electronic Tandem Network 11 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 94 Electronic T andem Network If yo ur co mpa ny re quir es a m.
95 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 12 SNMP Native Agent Software A vaya IP600 includes a SNMP (Simp l e Networ k Manag ement Prot oco l ) Nativ e Agent .
SNMP Tr a ps 12 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 96 Via the SNMP Agent allo ws retriev al of Avaya I P600 status data, sy stem time, trunk group inf orma tio n, boa rd da ta, DS1 boa rd d ata, A TM bo ard da ta , port data, stati on data, and data modules .
Avaya IP6 00 Co-Resident Modules 97 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 12 License Server The SNMP agent will use the license server. DSA SNMP Native Agent do es not require DSA.
Avaya IP6 00 Co-Resident Modules 12 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 98.
99 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 A A vaya IP600 Features This appendix pro vides a list of the featur es of A vaya IP600 a.
Basic fe atures A Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 100 Basic features The following featur es are supported with Avaya IP600:.
Basic fe atures 101 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 A • Automatic Cal l T imer • Automatic Ci rcuit Assu rance • Auto.
Basic fe atures A Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 102 • Demand Prin t • Dial Access to Attendant • Dial Plan • Diale.
Basic fe atures 103 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 A • Manual Mess age W aiting • Manual Originati ng Line Service •.
Call Center feature s A Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 104 • T elephone Self Administr a tio n • T empor ary Bridged Ap.
Call Center feature s 105 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 A • Call V ector ing • Calling Par ty/ Billing Number • Cen.
Privat e networki ng feat ures A Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 106 Private networking featu res The great expandability of Avaya IP600 makes it a lo gical choice for settin g up private netw orks.
Trunk group features 107 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 A • QSIG Name and Number Identification • QSIG Path Replacemen.
Trunk group features A Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 108.
109 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 B T elephone Features Handling In coming Calls • Station Used as a V irtual Extension — Allows a cus tomer to assign multiple, individu al, virtual extension s to one phy sical phon e.
Handling Incoming Calls B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 110 • T runk-to-T runk T ransfer — Al lows the attendan t or telep hone user to connect an incoming trunk call to an outgoing trunk call.
Handling Incoming Calls 111 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B Misoperation Handling Note: This feature is required on ly in France an d Italy , but it can be used at any location where the featur e has been turned o n.
Handling Incoming Calls B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 112 Call Redirecti on • Call Forward ing — Call Fo rwarding pr.
Handling Incoming Calls 113 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B ~ Reset Shift Call — If a call number is busy and doesn’t have coverage or the called number and the cov erage are both bu sy , you have an oppo rtunity to replace the last digit that was entered.
Handling Incoming Calls B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 114 Night Service There are five Night Serv ice features: • Hunt Group Night Serv ice allows an attendant or a split su pervisor to assign a hunt group or split to Nig ht Service mode.
Handling Incoming Calls 115 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B Bridged Call Appearanc e — Multi- Appearance T elephone Allows calls made to or from a primary telephone user’s extension number to be handled f rom more than o ne telephone.
Disconnect ing Unans wered Calls B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 116 St ation Hunting Routes calls made to a bus y extension t o another ext ension.
Speed/Convenience Calling 117 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B Speed/Conven ience Calling Abbreviated Dialing Provides lis.
Speed/Convenience Calling B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 118 Automatic Callbac k Allows internal users who placed a call to a busy or unanswered internal telepho ne to be called back automatically wh en the called telephone becomes available.
Speed/Convenience Calling 119 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B Emergency A ccess to t he Attenda nt Provides for emergency calls to be placed to an Attendant. These calls can be placed automatically by the system o r can be dialed b y system u sers.
Telephone Displays B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 120 Special Dial T one Provides the ability to play a Special Dial Tone whenever an analog set is not able to receive calls.
Group Communication 121 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B • Administrable Language Displays — Allows the messages that appear on telephone di splay unit s to be sho wn in the lang uage spoken by the us er .
Special Ringing B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 122 • Whisper Pag e — Allows an assistan t or colleague to bridge onto your telephone conversatio n and give you a message wit hout being hear d by the other party o r parties you are talking to .
Messaging 123 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B • Ringing — Abbreviated and Delayed — Allo ws you to m anually or auto matically assign one of fo ur ring types to each call appearance on a telephone.
Messaging B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 124 • V oice Message Retrieval — Allows telephone users, remote access u sers, and attendants to retrieve Leave W o rd Calling and Call Coverage voice m ess ages.
Telecommuting 125 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B T elecommutin g • Remote Call C ove r a ge/C all Fo rwarding Off-Net — Remote Call C over age and Call Forwarding Off-Net allow calls to be redi rected to a remote location .
Telecommuting B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 126.
127 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 C Attendant (Operator) Features This section discus ses the features of the following at.
Attendant Featur es C Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 128 Attendan t Features Call Handling • Listed Directory Number — llows outside callers to access your attendan t group in two ways , depending on the type of trunk us ed for the i ncoming call.
Attendant Featur es 129 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 C • Release Loop Operation — Allows the Attendan t to hold a call at the cons ole if the call cannot immediately go through to the pe rson being called.
Attendant Featur es C Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 130 Accessing the Attendant • Recall — users to recall the Attendant when they are on a t wo-party call or on an Attendant Conference call held on the console.
Attendant Featur es 131 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 C • T runk Group Busy/W arning Indicat ors to A ttendant — Pro vides the Att endant with a visual indication that the number of busy trun ks in a group h as reached an administered level.
Attendant with DCS C Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 132 Attendan t with DCS • Control of T runk Group Access — Allows an Attendan t at any node in the Distribu ted Commun ication Syst em (DCS) to t ake contro l of any out going tr unk group at an adjacen t node.
133 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 Index Numerals 4600-serie s IP teleph ones 11 6200-s eries ana l og telep hones 18 6400-.
B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 134 B Backup A lertin g 128 Basic Call Ma nageme nt 47 Basic Call M anagem ent Syst em 47 .
D 135 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 D DEFINIT Y C ommun ic ati ons Syste m Avaya IP 600 func t ionalit y 2 DEFINITY Exten.
L Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 136 interfaces, T1 91 Interflow ACD hunt gr ou ps 46 Call Forward ing All Calls 46 interna.
S 137 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 reports, historical 47 reports, real-time 47 ringin g 122 road warrior 66 routing Aut.
U Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 138 U Uniform Dia l Plan 83 uninterruptible power systems (UPS) 25 V virtual office 69 Vir.
Ein wichtiger Punkt beim Kauf des Geräts Avaya IP600 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Avaya IP600 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Avaya IP600 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Avaya IP600 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Avaya IP600 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Avaya IP600 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Avaya IP600 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Avaya IP600. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Avaya IP600 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.