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4610SW IP Telephone User Guide 555-233-784 Issue 4 November 2006.
© 2006 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. ca n assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases.
Issue 4 November 2006 3 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended Audience . . . . . . . . . . . . . . . . . . . .
Contents 4 4610SW IP Telephone User Guide Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Hold . . . . . . . . . . . . . .
Contents Issue 4 November 2006 5 Entering T ext on Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Entering Characters Using the Dialpad . . . . . . . . . . . . . . . . . . . . . 49 Adding a S peed Dial Button for a W eb Site T elephone Number .
Contents 6 4610SW IP Telephone User Guide Chapter 8: T elephone Management and T rou bleshooting . . . . . . . . 73 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Interpreting Ringer T ones . . . . . . . . .
Issue 4 November 2006 7 About This Guide Overview This guide covers how to use your new 46 10SW IP T elephone. The 4610SW is simple to use while offering th e latest advances in telephony systems.
About This Guide 8 4610SW IP Telephone User Guide How to Use This Document This guide is organized to h elp you find topics in a logical manner . Read it from st art to finish to get a thorough underst anding of how to use your 4610SW IP T elephone.
Related Documentation Issue 4 November 2006 9 Symbolic Conventions Note: Note: This symbol precedes additional information about a topic. T ypographic Conventions This guide uses the followi ng typographic conventions: Related Document ation This guide and other related document ation is available online at the following URL: http://www .
About This Guide 10 4610SW IP Telephon e User Guid e.
Issue 4 November 2006 11 Chapter 1: Introducing Y our 4610SW IP T elephone Introduction This chapter introduces you to the layout of t he 4610SW I P T elephone.
Introducing Your 4610SW IP Tele phon e 12 4610SW IP Telephon e User Guid e Figure 1: 4610SW IP T elephone 4 7 8 9 10 11 12 13 14 15 2 1 4 16 17 18 19 20 21 5 6 3 3.
The 4610SW IP Telephone Issue 4 November 2006 13 T able 1: 4610SW IP T elephone Button/Feature Descriptions Callout Number Button/ Feature Name Button/Feature Description 1 Message W aiting Lamp When lit, indicates you have a message waiting on your voice messaging system.
Introducing Your 4610SW IP Tele phon e 14 4610SW IP Telephon e User Guid e 11 Headset With a Headset conne cted, changes audio control from the Handset or S peaker to the headset. 12 Mute LED Indicator Lights steadily when the Handset, Headset, or S peaker is muted.
Navigating Application Screens Issue 4 November 2006 15 Navigating Application Screens Y our 4610SW IP T elephone uses a combination of Phone Feature buttons, Line/Feature buttons, and softkeys t o allow you maximum flexibility in operating the phone and working with its applications.
Introducing Your 4610SW IP Tele phon e 16 4610SW IP Telephon e User Guid e Four sof tkeys ( ) appear directly belo w the display area. They allow you to acce ss the other 4610SW applications. In an app lication, they allow you to perform application-specific functions, like add, save, edit, de lete, or canc el.
4610SW IP Telephone App lica tions Issue 4 November 2006 17 4610SW IP T elephone Applications Y our 4610SW IP T elephone provides four applic ations (Phone, S peed Dial, Call Log, and We b Access). Additionally , use the Options function to define settings, personalize you r phone, and troubleshoot cert ain functions.
Introducing Your 4610SW IP Tele phon e 18 4610SW IP Telephon e User Guid e Call Log Application The Call Log application provides thre e lists, each showin g up to 15 outgoing, incoming answered or missed calls.
Additional 4610SW Functionality Issue 4 November 2006 19 Additional 4610SW Functionality Push Feature Y our System Administrator can “push” a W eb page, a text message, an audio message, or an y combination of those items to your 4610S W IP T elephone.
Introducing Your 4610SW IP Tele phon e 20 4610SW IP Telephon e User Guid e.
Issue 4 November 2006 21 Chapter 2: Using Y our 4610SW IP T elephone Introduction This chapter describes how to make calls, re ce ive calls, retrieve voice mail messages, and log off yo ur 4610SW IP T elephone. The telephone Line/ Feature buttons that assist in call handlin g are also covered in this chapter .
Using Your 4610SW IP T elephone 22 4610SW IP Telephon e User Guid e Manual Dialing Dial a call manually by picking up the ha ndse t, activating your headset, pressing the S peaker button or simply st arting to dial with the handset on-hook. 1. Pick up the handset, activate your headset, or press the S peaker button and d ial.
Making Calls Issue 4 November 2006 23 Note: Note: The 4610SW IP T elephone often receives telephone numb ers through the Call Log or W eb Access application that are not immediately “dialable.” For example, the Call Log may cont ain an incoming call from the following U.
Using Your 4610SW IP T elephone 24 4610SW IP Telephon e User Guid e Dialing a p arty using a Speed Dial button Automatic dialing of pre-stored numbers is the mo st common meth od of automatic dialing. Y ou can set up S peed Dial buttons and select the party you want to call by pressing that button.
Making Calls Issue 4 November 2006 25 Calling a p arty from the Call Log Y our 4610SW IP T elephone maintains a log of up to 45 outgoing, incoming answered, and incoming unanswered calls to/from your p hone. Each log can have up to 15 calls. 1. T o call a party listed in the Call Log, press the Lo g sof tkey at the bottom of the display area.
Using Your 4610SW IP T elephone 26 4610SW IP Telephon e User Guid e Calling a p arty from th e Web Access Application Y our 4610SW’s optional W eb Access application can automatically dial W eb links designated as phone numbers by the W eb p age author .
Call Handling Features Issue 4 November 2006 27 Conference The Conference feature allo ws you to conference up to the maximum n umber of parties set by your System Administrator . Adding another p arty to a call 1. Dial the first party , then press the Conference ( ) button.
Using Your 4610SW IP T elephone 28 4610SW IP Telephon e User Guid e Retrieving the held call Press the Line/Feature button on which t he call is being held, or press th e Hold () button. The call is now active . Mute During an active call, the Mute feature prevent s the part y with whom you are speaking from hearing you.
Call Handling Features Issue 4 November 2006 29 Changing from the Speaker to the handset or headset Pick up the handset or activate the headset. The Speaker indicator next to the Speaker bu tton goes off and audio cont rol reverts to the handset or headset as a pplicable .
Using Your 4610SW IP T elephone 30 4610SW IP Telephon e User Guid e 3. If you do not want to announce the call, press the T ransfer ( ) button again and proceed to S tep 6 . If you wish to wait for an answer and announce the call, se e S tep 4 . The call is sent to the extension or num ber yo u dialed.
Logging Off the Phone Issue 4 November 2006 31 Logging In Logging in depends on how your telephone is administered, as well as how the telephone was logged off. Extension entry: If you see a Login sof tkey in the lower right, pressing it will either log in you r telephone or display Extension: a nd Password: prompts.
Using Your 4610SW IP T elephone 32 4610SW IP Telephon e User Guid e.
Issue 4 November 2006 33 Chapter 3: Using the S peed Dial Application Introduction This chapter describes how to add, upda te, and delete a S peed Dial button label. Up to 4 8 S peed Dial buttons are allowed, e ach containing a name and corresponding telephone numb er .
Using the Speed Dial Applicatio n 34 4610SW IP Telephon e User Guid e Note: Note: Y ou can enter text while on a call, however , you automatically exit text entry mode if you go of f-hook (either via the headset/handset or by a fixed button like T ransfer ).
Entering Data on Speed Dial Screens Issue 4 November 2006 35 Name Entry Example T o add a S peed Dial button for Jane O’Hara, you would typically press the following dialp ad number button/Right Arr.
Using the Speed Dial Applicatio n 36 4610SW IP Telephon e User Guid e Adding a S peed Dial Button T o add a S peed Dial button: 1. Access the S peed Dial application by pressing the SpD ia l softkey . The Speed Dial Main screen displays . 2. Press the Add softkey .
Updatin g Spe e d Dial Butt on La b el Info rma ti on Issue 4 November 2006 37 9. T o exit the S peed Dial application, press the Phone/Exit ( ) button. Note: Note: Y ou can position an entry at the beginning of the list, out of alphabetica l order , by placing a space, aste risk, etc.
Using the Speed Dial Applicatio n 38 4610SW IP Telephon e User Guid e 8. When the Name and/or Number have been up dated, press the Save sof tkey to update the S peed Dial button. The Name/Number entry is up dated, and all Speed Dial b uttons are re-sorted in alphabetical order by Name.
Issue 4 November 2006 39 Chapter 4: Using the Call Log Application Introduction This chapter describes the three Ca ll Logs available on your 4610SW IP T elephone. It also provides procedures f or adding a Call Log entry to a S peed Dial button and deleting one or all Call Log entries.
Using the Call Log Application 40 4610SW IP Telephon e User Guid e V i ewing a Call Log T o view a Call Log: 1. Access the Call Log application by pressing the Log softk ey . The Missed Call Log Main screen displa ys the Calle r ’s name, number , and time/date of the first three unanswered call s.
Adding a Call Log Entry to a Speed Dial Button Issue 4 November 2006 41 Adding a Call Log Entry to a S peed Dial Button T o add a Call Log entry to a S peed Dial button: 1. Access the Call Log application by pressing the Lo g softkey . The Missed Calls Main screen displays .
Using the Call Log Application 42 4610SW IP Telephon e User Guid e Deleting Call Log Entries Y ou can delete a single Call Log entry or all e ntries on a specific Call Log. Deleting a Single Call Log Entry T o delete a single Call Log entry: 1. Access the Call Log application by pressing the Log softk ey .
Deleting Call Log Entries Issue 4 November 2006 43 Deleting All Entries from a Call Log T o delete all entries from a Call Log: 1. Access the Call Log application by pressing the Log softk ey . The Missed Calls Main screen displays . 2. T o clear the Missed Calls Log, proceed to S tep 3 .
Using the Call Log Application 44 4610SW IP Telephon e User Guid e.
Issue 4 November 2006 45 Chapter 5: Using the W eb Access Application Introduction One of the exciting a spects of the 4 610SW IP T elephone is its optional W eb Access application. Y ou can actually use your telephone to access your Corporate int ranet and the World Wide Web.
Using the Web Access Application 46 4610SW IP Telephon e User Guid e W eb Access Authentication Depending on how your W eb Access application is administered, you might have to provide identification before gaining access t o Web p ages. If you do not know your User ID or Password, contact you r System Administrator for assist ance.
Navigating Web Pages Issue 4 November 2006 47 Navigating the Home Page and Other S t andard-Size Web Pages T o navigate the Home page and other st andard-size W eb pages: 1. Access the Web Access scre en by selecting the Web softkey at the bo ttom of the display area.
Using the Web Access Application 48 4610SW IP Telephon e User Guid e Entering T ext on Web Pages T ext entry pag es are those on which you can enter da ta, for example, a name , a Web address (URL), or other identifying information. A set of square brackets , possibly with text in between, identifies a p age’s text entry areas.
Entering Text o n Web Pages Issue 4 November 2006 49 Entering Characters Using the Dialp ad Use the dialpad keys 0 through 9, * and # to enter ch aracters in a text entry field/line.
Using the Web Access Application 50 4610SW IP Telephon e User Guid e Adding a S peed Dial Button for a W eb Site T elephone Number Some Web sites might include the ability to p ass names and associated telephone numbers to the 4610SW IP T elephone.
Issue 4 November 2006 51 Chapter 6: 4610SW IP T elephone Options Introduction This chapter describes how to set or view phone parameters, including: ● Displaying the Phone screen upon dialing/a nswe.
4610SW IP Telephone Options 52 4610SW IP Telephon e User Guid e Accessing the Options Main Menus T o access the Options main menus: 1. T o access the Options application, press the Options butt on ( ) to the right of an d below the sof tkeys. The first of four Options Main screen s displays .
Application Options Issue 4 November 2006 53 The procedures that follow describ e each Options ca tegory in detail. 1. T o select an option, press the Line/Feature button on either side of the desired option. The respective Options screen displays . 2.
4610SW IP Telephone Options 54 4610SW IP Telephon e User Guid e Setting the Phone Screen on Answer? Option When the Phone Screen on Answe r? option is set to Ye s , the Phone screen a ppears in the display area when you answer a call, reg ardless of the screen you were working with at t hat time.
Application Options Issue 4 November 2006 55 Setting the Display Call T imers? Option Y our 4610SW IP T elephone is capable of di splaying two types of Call T imer . The Call T imer displays in the top display area showing the elap sed time you are connected on a call in h:mm:ss (hours:minutes:seconds) format.
4610SW IP Telephone Options 56 4610SW IP Telephon e User Guid e Setting V isual Alerting When this option is set to No (the default), ringing is the only notification of an incoming call. When set to Ye s , your phone rings and your voice message i ndicato r light flashes to alert you to an incoming call.
Status Screen Viewing Options Issue 4 November 2006 57 S t atus Screen Viewing Options T wo S tatus Main screens provide views of tele phone and system information. Y ou generally do not need to view this information. However , if problems occur , your System Administrator might ask you to report certain values from any sta tus screen.
4610SW IP Telephone Options 58 4610SW IP Telephon e User Guid e V iewing Quality of Service (QoS) S t atus QoS refers to a number of mechanisms used to improve au dio quality over the network. V iewing Interface St atus Y our phone interfaces with several system hardware devices and system sof tware.
Changing the Display Co ntrast Issue 4 November 2006 59 Changing the Display Contrast On first-time startup , your 4610SW IP T elephone’s di splay area contrast is set to a mid-level. T o adjust it to better suit your wo rk environment and lighting, 15 contrast levels are available.
4610SW IP Telephone Options 60 4610SW IP Telephon e User Guid e 2. Choose one of the following options: 3. If Right/Left Page indicators a ppear in the sof tkey button area, your phone has more than one page of Feature buttons. Use the Right or Lef t Page button to move to the pa ge on which you want to re-label one or more Feature buttons.
Logging Off the 4610SW IP Te lephone Issue 4 November 2006 61 5. T o re-label a Feature button, use the dial p ad and any applicable Line/Feature buttons, to enter the new label (13 or less chara cters). T o restore the default label to the selected Feature button, select Clear to remove the label you previously def ined.
4610SW IP Telephone Options 62 4610SW IP Telephon e User Guid e Reinst ating the Phone Af ter a Log Off When your phone is logged of f, the top line displays “Ext.=”. 1. T o reinstate your phon e following a log of f, us e the dialp ad to enter your Extension Numb er , then press the Pound ( # ) key .
Backup/Restore Options Issue 4 November 2006 63 Settings Saved During a Backup When the Backup/Restore Option is properly administe red, Backup/Restore saves the following settings and preferences: .
4610SW IP Telephone Options 64 4610SW IP Telephon e User Guid e 2. T o automatically back up all your options se ttings, your Fea ture button labels, and your S peed Dial information following a save to any of these values, select the Line/Feature button to the right or lef t of Automatic Backup .
Backup/Restore Options Issue 4 November 2006 65 2. If you want to return to the Backup/Restore Main screen without retrieving or restoring the backup file, select Cancel . The retrieval or restoration of backup dat a is cancelled, and any pa rtially retrieved data is discarded.
4610SW IP Telephone Options 66 4610SW IP Telephon e User Guid e 2. Choose one of the following options: If you want to Then Add or update the Server IP Address. Press a Line/Feature butto n on the row immediately under Server IP Address/Directory Path .
Selecting a Display Language Issue 4 November 2006 67 3. Repeat this procedure from S tep 1 for each FTP setting you wan t to add or modify . Selecting a Display Language Users can change the user interface language their 4610SW IP T elephones display .
4610SW IP Telephone Options 68 4610SW IP Telephon e User Guid e 1. Select Select display language o n the third Options Main screen. The first Language Selection screen displays . 2. If the language to which you want to change is sho wn, go to S tep 3 .
Changing a Phone/PC Ethernet Interf ace Issue 4 November 2006 69 Changing a Phone/PC Ethernet Interface The 4610SW IP T elephone ordinar ily communicates with any optionally-att ached PC in auto-negotiation mode. This basically means the PC and telephone together decid e how to communicate when they are connected.
4610SW IP Telephone Options 70 4610SW IP Telephon e User Guid e.
Issue 4 November 2006 71 Chapter 7: Headset s and Handset s Introduction This chapter provides information abo ut headsets and specialized handset s that are comp atible with your IP telephone. Headset s for 4600 Series IP T elephones Avaya supports on ly those headsets an d headset adapters that carry an A vaya brand or logo.
Headsets and Handsets 72 4610SW IP Telephon e User Guid e Handset s for 4600 Series IP T elephones S pecialized handset s are available for noisy env ironment s, hearing-imp aired users, and other special purposes. See the following t able fo r specialized handsets an d replacement handset s for your phone.
Issue 4 November 2006 73 Chapter 8: T elephone Management and Troubleshooting Introduction The 4600 Series IP T elephones are relatively trouble-free. This chapter provides help ful information for: ● Interpreting the dif ferent ringer tones you hear .
Telephone Management and Troubleshooting 74 4610SW IP Telephon e User Guid e Ringing (Incoming) T ones Meaning 1 Ring -------- Call from another extension. 2 Rings ------- ------- Call from outside or the System Administrator . 3 Rings ------ ------ ------ Priority call from another extension, or from an Automatic Callback call you placed.
Interpreting Dis play Icons Issue 4 November 2006 75 Interpreting Display Icons As you become more familiar wit h your IP telephone’ s display , you will recognize the icons or symbols associated with the st ate of a call or the st ate of the phone.
Telephone Management and Troubleshooting 76 4610SW IP Telephon e User Guid e Basic T roubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate af ter connecting it the first time.
Basic Troubleshooting Chart Issue 4 November 2006 77 Characters do not appear on the Display screen. See “ Phone does not activa te after connecting it th e first time. ” Check all lines into the phone to ensure tha t it is properly connected. Check the power source to en sure that your telepho ne is receiving power .
Telephone Management and Troubleshooting 78 4610SW IP Telephon e User Guid e T roubleshooting 4610SW Applications Problem/Symptom Suggested Re solution GENERAL: A feature does not work as indicated in this guide, or does not work as it had previously worked.
Resetting and Power Cycling the IP Te lephone Issue 4 November 2006 79 Resetting and Power Cycling the IP T elephone Reset your IP telephone when other trou bleshoot ing suggestions do not correct the problem or after being advised to do so by your System Ad ministrator .
Telephone Management and Troubleshooting 80 4610SW IP Telephon e User Guid e 3. Choose one of the following: 4. Press # to restart the phone or * to terminate the restart and resto re the phone to it s previous sta te. Note: Note: Any reset/rest art of your phone may t ake a few minutes.
Issue 4 November 2006 81 Index Index Numerical 4600 Series IP Telephone s Handsets . . . . . . . . . . . . . . . . . . . . 72 Headsets for . . . . . . . . . . . . . . . . . . 71 4610SW Applications, Troubleshooting . . . . . . . 78 4610SW IP Telephone about the .
82 4610SW IP Telephone User Guide Index E Editing During or After Data Entry . . . . . . . . . . 34 Enhanced Dialing . . . . . . . . . . 23 , 25 , 26 , 78 , 79 Entering Characters Using the Dialpad . . . . . . 33 , 49 Entering Data on Speed Dial Screens .
Issue 4 November 2006 83 Index P Page Right/Left bu ttons . . . . . . . . . . . . . . 13 Paging indicator . . . . . . . . . . . . . . . . . . 13 Password . . . . . . . . . . . . . . . . . . . . . 65 Password Entry, during login . . . . . . . . . . . .
84 4610SW IP Telephone User Guide Index V Viewing a Call Log . . . . . . . . . . . . . . . . . 40 Viewing the Network Audio Quality . . . . . . . . . 58 Visual Alerting, Setting . . . . . . . . . . . . . . . 56 Voice Mail Message, Retri eving a . . . .
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