Benutzeranleitung / Produktwartung 555-233-001 des Produzenten Avaya
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555-233-0 01 Issue 2 November 20 00 DEFINITY ONE ™ Communicati ons System Release 3. 0 Overview.
Copyright 2000, Avaya, Inc. All Rights Reserved, Printed in U.S.A. Notice Every effort was made to e nsure that th e information in this boo k was comple te and accurate at the time of printing. However , informati on is subject to change. A vaya Web Page Th e wo rld w id e we b hom e pa ge fo r A v aya is : http://www .
iii Overview 555-233-001 — Issue 2 — November 2000 Contents About This Document vii Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Intended au diences .
Contents Overview 555-233-001 — Issue 2 — November 2000 iv 3 Adjuncts 3-1 Power S ystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 On hold and delayed announcem ent systems .
Contents v Overview 555-233-001 — Issue 2 — November 2000 6 Wirel ess Solutions 6-1 Medium -Range mobil ity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 - 1 Long-R ange mobilit y . . .
Contents Overview 555-233-001 — Issue 2 — November 2000 vi 10 Networking 10-1 Uniform D ial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Distribute d Commun ication Sy stem — Integra ted SDN and Non-Integrated S DN .
vii Overview 555-233-001 — Issue 2 — November 2000 About This Document Purpose This document provides a high-level overview of the features, components, and capabilities of the DEFINITY ONE ™ Communications System (DEFINI TY ONE).
Conventions used in this document About This Document Overview 555-233-001 — Issue 2 — November 2000 viii • Chapter 7, Computer T elephony Integration describes the applications that enable employees to combine co mputer and telephone functions to access client informati on.
Trademar ks ix Overview 555-233-001 — Issue 2 — November 2000 About This Document T rademarks This documen t contains references to the fo llowing Avaya trad emarked produ cts: • AUDIX ® • Ca.
How to order documentation About This Document Overview 555-233-001 — Issue 2 — November 2000 x How to o rder documen t ati on This documen t orde r number i s 555-233 -001, Iss ue 3. To ord er this do cument, contact: Lucent Technologies BCS Publications C enter 2855 Nort h Frankl in Road Indianapo lis, IN 46219-138 5 U.
1-1 Overview 555-233-001 — Issue 2 — November 2000 1 Introduction The DEFINITY ONE Communications System (DEFINITY ONE) Release 3.0 pro vides A vaya customers an integrated set of ap plications that are admin istered through an easy-to-us e interface.
DEFINITY ONE Communications System 1 Intr oduction Overview 555-233-001 — Issue 2 — November 2000 1- 2 What’ s new in release 3. 0 DEFINITY ONE with DEFINITY Release 9 offers significant new features and improvements to facilitat e system administ ration and enhance call center functions.
DEFINITY Site Administra tion (DSA) 1-3 Overview 555-233-001 — Issue 2 — November 2000 1 Intr oduction AUDIX AUDIX provides a me ssaging communication s solution for un ified voice and fax messaging. Accessing v oice mail and fax via phon e, PC, l aptop, and wireless saves the user valuable tim e.
Web browser ac c ess 1 Introduction Overview 555-233-001 — Issue 2 — November 2000 1- 4 Web browser access DEFINITY ONE can be administer ed through a web interface.
System administ ra ti on 1-5 Overview 555-233-001 — Issue 2 — November 2000 1 Intr oduction • Wi re l e s s The W ir eless S tarter Package enhances mobility with in business locations, enabling employees to r eceive important calls away from their des ks.
AMIS Analog Networking 1 Intr oduction Overview 555-233-001 — Issue 2 — November 2000 1- 6 AMIS Analog Networ king The Audio Messaging In terchang e Sp ecification (AMIS) An alog Networking featu .
Hardwa re 1-7 Overview 555-233-001 — Issue 2 — November 2000 1 Intr oduction Release 3.0 allows for the addition of o ne expansion cabinet. The cabinet mus t be side-by-side with the f irst cabinet and connected b y LAN. Figure 1-1. /Comp a ct Modular Cabinet Slots 1 and 2 are reserved for th e TN795 circuit pack.
Software 1 Intr oduction Overview 555-233-001 — Issue 2 — November 2000 1- 8 Software DEFINITY ONE systems use DEFINITY Release 9 software. For m ore information, see DEFI N ITY Ent erpr i se Comm unica t ions Sy stem R eleas e 9 Feat ure Desc ri ption .
Incomparab le service 1-9 Overview 555-233-001 — Issue 2 — November 2000 1 Intr oduction Incomp arab le service DEFINITY ONE customers enjoy incomparable service. Avaya’s knowledgeable sales associates and techn icians are thoroughly trained in remo te alarming, exp ert systems, troub leshooting, and dis aster-recovery p rocedures.
Incomparab le service 1 Intr oduction Overview 555-233-001 — Issue 2 — November 2000 1- 10.
2-1 Overview 555-233-001 — Issue 2 — November 2000 2 Desktop/Console Solutions The communi cations nee d s of people in yo ur compan y vary wid ely . Some may requi re only basi c teleph one service. Others may n eed ef fective messaging s ervices or high -speed data comm unications and access to a variety of host and personal computers.
Telephones for the global marketplace 2 Desktop/Console Solutions Overview 555-233-001 — Issue 2 — November 2000 2- 2 Digit al DCP telephones Digital telephones using th e DCP use digital transmission for inte grated voice, data, and contr ol signals.
Telephones for the global marketplace 2-3 Overview 555-233-001 — Issue 2 — November 2000 2 Desktop/Console Solutions • The 4612 IP telephone is a digital, multil ine IP telephone that has 12 call appearance/ feature bu ttons and a 2- line by 24- character display .
Telephones for the global marketplace 2 Desktop/Console Solutions Overview 555-233-001 — Issue 2 — November 2000 2- 4 6400-Series telephon es DEFINITY ONE supp orts the following 6400-Series telepho nes: • 6402 tel ephone The 6402 telephone is a digital, sin gl e-li ne DCP telep hone without a display; it can be wall mounted.
Telephones for the global marketplace 2-5 Overview 555-233-001 — Issue 2 — November 2000 2 Desktop/Console Solutions A 24 -butt on expa nsi on modu l e can be added to pr o vide 24 addit iona l auxil iary buttons. (The 24- button exp ansion m odule requires power fro m the stati on or th e closet.
Telephones for the global marketplace 2 Desktop/Console Solutions Overview 555-233-001 — Issue 2 — November 2000 2- 6 8400-Ser ies digit al telephones The 8400-Series telepho nes are versatile 2 -wire/4-wire D CP t elephones that off er flexibility and co st savings and sup port most of the key/h ybrid features of DEFINI TY ONE.
Telephones for the global marketplace 2-7 Overview 555-233-001 — Issue 2 — November 2000 2 Desktop/Console Solutions Requirement s The 8400-Series telephones are comp atible with all 2-wire and 4-wire DCP circuit packs.
Telephones for the global marketplace 2 Desktop/Console Solutions Overview 555-233-001 — Issue 2 — November 2000 2- 8 9400-Ser ies digit al telephones The 9400-Series telepho nes (used only in selected Eur opean cou ntries) are d igital telepho nes.
Telephones for the global marketplace 2-9 Overview 555-233-001 — Issue 2 — November 2000 2 Desktop/Console Solutions Analog (single-line) telephones Single-line telephones are an eco nomical choice for users who do n ot handle many calls and do not use mo dems and fax machines exte nsively.
Telephones for the global marketplace 2 Desktop/Console Solutions Overview 555-233-001 — Issue 2 — November 2000 2- 10 8100-Ser ies analog telephones The 8 100-S eries tel ephon es are si ngle-l ine analog telepho nes that require one t ip-and- ring pair for operation.
Telephones for the global marketplace 2-11 Overview 555-233-001 — Issue 2 — November 2000 2 Desktop/Console Solutions • 9103 tel ephone The 9103 t elephone h as the fol lowing features: ~ Conven.
Attendant Consoles 2 Desktop/Console Solutions Overview 555-233-001 — Issue 2 — November 2000 2- 12 Attendan t Consoles To increase the ef fectiveness of attendants handling calls, DEFINITY ONE of.
Attendant Consoles 2-13 Overview 555-233-001 — Issue 2 — November 2000 2 Desktop/Console Solutions Requirement s The following requirements m us t be met for th e PC Console to fun ctio n properly.
Attendant Consoles 2 Desktop/Console Solutions Overview 555-233-001 — Issue 2 — November 2000 2- 14.
3-1 Overview 555-233-001 — Issue 2 — November 2000 3 Adjunct s DEFINITY ONE provides the follo wing equipmen t to supplement the s ervices and f eatures of you r system and telepho nes: • Powe r.
On hold and delayed a nnouncement systems 3 Adjuncts Overview 555-233-001 — Issue 2 — November 2000 3- 2 On hold and delayed announcement systems Avaya offers the following ex ternal annou ncement.
Audio and visual paging 3-3 Overview 555-233-001 — Issue 2 — November 2000 3 Adjuncts Audio and visual p agi ng Avaya’s overhead voice p aging equipment all ows tel ephone users to make announcements by speaking into a telephone han dset.
Call Acco unting System s 3 Adjuncts Overview 555-233-001 — Issue 2 — November 2000 3- 4 • Remote Port Security Device The Remote Port Security Device (RPSD) is a single-line dial-up port protection system that prevents unauthorized access to a host resource.
Call Acco unting System s 3-5 Overview 555-233-001 — Issue 2 — November 2000 3 Adjuncts • Call Accoun ting Sys tem for W indows (CFW) The Call Acc ounting S ystem for W indows (CFW) allows y ou to gen erate comprehensive and accurate accounting reports us ing the Microsof t W indows 98 or 95 environ ment.
Call Acco unting System s 3 Adjuncts Overview 555-233-001 — Issue 2 — November 2000 3- 6.
4-1 Overview 555-233-001 — Issue 2 — November 2000 4 I NTUITY AUDIX Messaging Fewer than 30 percen t of pers on-to-person b usiness calls reach th e intended party o n the first attempt. This makes the day-to-da y business com munication s frustrat ing and can impact productivi ty .
Additional sources of information 4 I NTUITY AUDIX Mess aging Overview 555-233-001 — Issue 2 — November 2000 4- 2 Additiona l sources of info rmation The following additional inf orm atio n fo r a.
Accessing AUDIX Adminis tration 4-3 Overview 555-233-001 — Issue 2 — November 2000 4 I NTUITY AUDIX Mess aging Review and test the DSA conn ection To review and test th e DSA connection: 1. Review the V o ice Mail System Sum mary and make an y needed corrections.
Accessing AUDIX Adminis tration 4 I NTUITY AUDIX Mess aging Overview 555-233-001 — Issue 2 — November 2000 4- 4 Using T e lnet to access AUDIX Administration To access AUDIX via Telnet or another terminal emulator: 1.
Features of AUDIX 4-5 Overview 555-233-001 — Issue 2 — November 2000 4 I NTUITY AUDIX Mess aging Features of A UDIX The following AUDIX f eatures allow u sers to send , receiv e, an d organ ize vo.
Features of AUDIX 4 I NTUITY AUDIX Mess aging Overview 555-233-001 — Issue 2 — November 2000 4- 6 In addition to basic capabilities, th e Outcalling function of A UDIX Voice Messaging allows the f.
Features of AUDIX 4-7 Overview 555-233-001 — Issue 2 — November 2000 4 I NTUITY AUDIX Mess aging Incoming m a ilbox Mailboxes ar e divid ed into t wo sections , the incoming mailbo x, and the out going mailbox.
Features of AUDIX 4 I NTUITY AUDIX Mess aging Overview 555-233-001 — Issue 2 — November 2000 4- 8 TCP/IP AUDIX Tran smissio n Contro l Progr am/Internet Protoco l (TCP/IP ) provi des the ability to exchange messages wit h subscribers on other AUDIX systems.
Features of AUDIX 4-9 Overview 555-233-001 — Issue 2 — November 2000 4 I NTUITY AUDIX Mess aging TCP/IP enhances AUDIX Messaging in many ways: • Customers who exceed the capacity of one AUDIX application at a single location can network mu ltiple machines.
Features of AUDIX 4 I NTUITY AUDIX Mess aging Overview 555-233-001 — Issue 2 — November 2000 4- 10 Message Manager includ es the basic functions listed in Ta b l e 4 - 3 .
Features of AUDIX 4-11 Overview 555-233-001 — Issue 2 — November 2000 4 I NTUITY AUDIX Mess aging The following info rmation is available to Mes sage Manager users : • Message Manager Quick Re f.
Features of AUDIX 4 I NTUITY AUDIX Mess aging Overview 555-233-001 — Issue 2 — November 2000 4- 12 F AX Messaging The Avaya FAX Messaging feature combines the send and receive capabilities of a stand-alone fax machine or fax modem on a PC with the capabilities of Av aya messaging.
Features of AUDIX 4-13 Overview 555-233-001 — Issue 2 — November 2000 4 I NTUITY AUDIX Mess aging Bulletin Board A bulletin boar d is an electronic messaging system. Callers dial the b ulletin board’s telephone number and the system ans wers and plays a recorded mes sage.
Features of AUDIX 4 I NTUITY AUDIX Mess aging Overview 555-233-001 — Issue 2 — November 2000 4- 14.
5-1 Overview 555-233-001 — Issue 2 — November 2000 5 Call Center The DEFINITY ONE Call Center applications are designed to ef ficiently connect each caller to the appropriate representative.
Automatic Call Distribution (ACD) 5 Call Center Overview 555-233-001 — Issue 2 — November 2000 5- 2 Automati c Call Distribution (A CD) If your company has departm e n ts (such as sales, billing, or custom er ser vice) th at handle large volumes of incomi ng calls, you can be nefit by us ing DEFI NITY ONE’s powerful ACD capab ilities .
Automatic Call Distribution (ACD) 5-3 Overview 555-233-001 — Issue 2 — November 2000 5 Call Center Figure 5-1. A Basic Example of Automatic Call Distrib ution DEFINITY places all Automatic Call Distribution calls into a queue.
Automatic Call Distribution (ACD) 5 Call Center Overview 555-233-001 — Issue 2 — November 2000 5- 4 Two features provide for redirec t ion of ACD hunt g roup calls: • Intraflow al lows an ACD call to be re directed from one hunt group to another through cover age paths that are as signed to determ ine call-redirection criter ia.
Basic Call Management System 5-5 Overview 555-233-001 — Issue 2 — November 2000 5 Call Center Basic Call Managem ent System The Basic Call Management Syst em (BCMS), an integrated, in ternal capab.
Attendant Vectoring 5 Call Center Overview 555-233-001 — Issue 2 — November 2000 5- 6 Attendant V ecto ring This is a DEFINITY ONE feature for calls where the ca l ler is seeking an a t tendant.
Call Center Del uxe 5-7 Overview 555-233-001 — Issue 2 — November 2000 5 Call Center • Service Observ ing Rem ote • T imed After Call W ork/Ag e n t Pause Between Calls • V uSt ats (incl uding the Service Level and L ogin IDs enhancements) Note: 12-Agent Call Center Basic is included with DEFINITY ONE Release 2.
CentreVu Virtual Routing 5 Call Center Overview 555-233-001 — Issue 2 — November 2000 5- 8 CentreV u Virtual Routing CentreVu Virt ual Routin g, a DEFINI TY ONE featur e, helps you p rovide the best possibl e service t o you r custom ers whil e using all your Call Ce nter reso urces wisel y and cost-effectively.
CentreVu Advocate 5-9 Overview 555-233-001 — Issue 2 — November 2000 5 Call Center CentreV u Advocate You can leverage y our Call Center as a s trategic business asset with Av aya’s innovative C entreVu Advocate so ftware solut ion.
BCMS Vu 5 Call Center Overview 555-233-001 — Issue 2 — November 2000 5- 10 • Service Level Superv iso r with Reserve Agents Service Level Sup ervisor gives you the ability to set Estimated W ait T ime (EWT) thresholds for sk ills an d to assign agents as reserve, in the event a skill overruns its threshold.
CentreVu CT 5-11 Overview 555-233-001 — Issue 2 — November 2000 5 Call Center CentreV u CT Computer Telephony Integrat ion (CTI ) is the l inking o f telepho ne commun ication systems to pers onal computers , which can incr ease productivity and cu stomer satisfaction through the ex change of information between the PC and the telephone.
CentreVu Call Management System (CMS) 5 Call Center Overview 555-233-001 — Issue 2 — November 2000 5- 12 CentreV u Call Mana gement System (CMS) The performance of the Cent reVu Call Center is critical to your business success.
CMS add-on packages 5-13 Overview 555-233-001 — Issue 2 — November 2000 5 Call Center CMS add-on p ackages The follow ing secti ons des cribe CMS add-on p ackages: • CentreV u Supervisor • Cen.
CMS add-on packages 5 Call Center Overview 555-233-001 — Issue 2 — November 2000 5- 14 CentreV u Explorer II CentreVu Explorer II takes yo ur CentreVu CMS reporting capabilities to the next level by pr oviding a more granul ar view of ag ent and call activity thr oughou t your call center operation.
CentreVu Compact Cal l Center So lutions Pac kages 5-15 Overview 555-233-001 — Issue 2 — November 2000 5 Call Center You can use y our Window s-bas ed works tatio ns with a Web bro wser to connect.
CentreVu Compact Cal l Center So lutions Pac kages 5 Call Center Overview 555-233-001 — Issue 2 — November 2000 5- 16 • Enhanced Package The Enhanced Package of fers the following features: ~ Su.
6-1 Overview 555-233-001 — Issue 2 — November 2000 6 W i reless Solutions Most business es today stru ggle to improve custo mer service and i ncrease pr ofits while controlling st af f size and costs. T o maintain a balance between s ervice and cos ts, employees mus t be more produ ctive, responsi ve, and mobile in performin g their jobs.
Long-Range mobility 6 Wirele ss Solutions Overview 555-233-001 — Issue 2 — November 2000 6- 2 TransTalk 9000 is available in two configuratio n s: • Complet e Syst em : carrier that hold s up to.
Long-Range mobility 6-3 Overview 555-233-001 — Issue 2 — November 2000 6 Wirele ss Solutions Figure 6-2. Long-Rang e mobility The DEFINITY Wireless Business System PWT , when integrated with DEFINITY ONE, offers inhe rent efficiencies. This solution is su pported by a patented software pro du ct uniq ue to the wireless industry.
Applicat ion Start er Package 6 Wirele ss Solutions Overview 555-233-001 — Issue 2 — November 2000 6- 4 Application St arter Package The Wireless Starter Package enhances mobi l ity within your bu siness environment by allowing employees to receive i mportant calls when away from their d esks.
7-1 Overview 555-233-001 — Issue 2 — November 2000 7 Computer T elephony Integration Computer T elephony Inte gration ( C TI) is the linkin g of tel ephone co mmunicatio n systems to perso nal computers, which can in crease productiv ity and cus tomer satisfaction throug h the exchange o f information between the PC and the telephone.
Server- Based s olutions 7 Computer Telephony Integration Overview 555-233-001 — Issue 2 — November 2000 7- 2 Third-Party applications All of th e third-part y CTI appl ication s currently su pported by DEFINIT Y are also support ed by DEF INITY ONE, except for those that require adjunc t routin g.
DEFINITY IP Softphone 7-3 Overview 555-233-001 — Issue 2 — November 2000 7 Computer Telephony Integration DEFINITY IP Softp hone DEFINITY IP Softp hones oper ate on a PC equi pped with Microsof t Wind ows 95/98/NT and with TCP/IP connectivity to DEFINITY ECS.
DEFINITY IP Softphone 7 Computer Telephony Integration Overview 555-233-001 — Issue 2 — November 2000 7- 4.
8-1 Overview 555-233-001 — Issue 2 — November 2000 8 T elecommuting/V irtual Office A vaya’ s research and indep enden t indus try s t udies sho w that telecom muters are gener a lly 15 to 30 percen t more productive.
Pipeline 15 8 Tele comm ut ing /V irtual Of fice Overview 555-233-001 — Issue 2 — November 2000 8- 2 St ation Security Codes Station Security Codes protect access to telepho ne stations and can be chan ged by th e telephone users. This feature allows you to ensure pro tection of your con sole features.
DEFINITY Extender 8-3 Overview 555-233-001 — Issue 2 — November 2000 8 Tele comm ut ing /V irtual Of fice DEFINITY Extend er DEFINITY Ex tender is a s ingle-box remote voice and dat a soluti on for telecommuters, remote agents, and br anch offices u sing DEFINITY ONE.
Remote Max 8 Tele comm ut ing /V irtual Of fice Overview 555-233-001 — Issue 2 — November 2000 8- 4 Remote Max Remote MAX is a product which acts like a simple switch at the remote s ite to connect remote stations and local access trunks. Th e Remote MAX supports VOIP and DCP, as well as analog lin e and trunk con nections.
9-1 Overview 555-233-001 — Issue 2 — November 2000 9 System Administration DEFINITY ONE off ers a variety of m odular too ls for man aging yo ur system. T erm inal and facility adm in istr atio n features allow you to administer telephones, computers, facilities, and features th rougho ut your system o r network.
DEFINITY Site Administra tion release 1.5 9 Syst em Administratio n Overview 555-233-001 — Issue 2 — November 2000 9- 2 • Graphically Enhanced DEFINITY I nterface (GEDI) The Graphically Enhanced.
DEFINITY Site Administra tion release 1.5 9-3 Overview 555-233-001 — Issue 2 — November 2000 9 Syst em Administratio n • Glob al C ha nge C a pabil i ty The global change capability lets users s.
Terminal administration 9 System Administ ration Overview 555-233-001 — Issue 2 — November 2000 9- 4 T erminal administratio n DEFINITY ONE includes features that simplify and accelerate the administration process from a terminal.
Scheduling 9-5 Overview 555-233-001 — Issue 2 — November 2000 9 Syst em Administratio n Automatic S tation Reloca tion/T erminal T ranslation Initialization Terminal Translation Initiali zation is a feature that works with the Administratio n Without Hardware feature.
Basic reporting 9 Syst em Administratio n Overview 555-233-001 — Issue 2 — November 2000 9- 6 Basic reporting DEFINITY ONE has buil t-in capabil ities for gen erating reports. These reports are available without special hardware or software. • System Measurements repo rts supply info rmation on the status of all communication facilities.
Performan ce measurements 9-7 Overview 555-233-001 — Issue 2 — November 2000 9 Syst em Administratio n • The T raff ic Summary report offers additional measurements that help configure the switch, determine the s witch’ s capacity for growt h, and repor t unauthorized switch-access attempts.
Call Charge informa tion 9 Syst em Administratio n Overview 555-233-001 — Issue 2 — November 2000 9- 8 The ECS Rep orts Gener ator prod uces all standard repo rts, plus the fol lowing: • The U nuse d Extens ion R eport shows a ll unu s e d exten sion s.
Call Detail Rec ording 9-9 Overview 555-233-001 — Issue 2 — November 2000 9 Syst em Administratio n Call Det ail Recording Call Deta il R ecord in g (C DR) he lp s y ou man a ge call cost s by le tt i ng y ou mo ni tor an d analyze call patterns and usage in yo ur system.
Secur ity 9 Sy stem Administrat ion Overview 555-233-001 — Issue 2 — November 2000 9- 10 Call Det ail Recordi ng devices There is no RS-232 interface provided by DEFINITY ONE fo r LAN. Y our CDR Output Records are s tored in D: A vaya Data/CDR/ in files Cas.
Starter applicatio n package 9-11 Overview 555-233-001 — Issue 2 — November 2000 9 Syst em Administratio n St arter applicatio n p ackage The System Administration Starter Packag e has all the function ality of the DEFINITY Si te Adminis tration p ackage, bu t for a s ingle site.
Starter applicatio n package 9 Syst em Administratio n Overview 555-233-001 — Issue 2 — November 2000 9- 12.
10-1 Overview 555-233-001 — Issue 2 — November 2000 10 Networking DEFINITY ONE provides powerful voice and data capabilities and con nection s to a variety of voice and data networks .
Distributed Communication System — Integrated SDN and Non-Integrated SDN 10 Networking Overview 555-233-001 — Issue 2 — November 2000 10- 2 Feature transparency means that features wor k the same from a user’s persp ective, whether the telephones involved are assig ned to the same switch or to different switches.
DEFINITY ONE DCS networks 10-3 Overview 555-233-001 — Issue 2 — November 2000 10 Networking DEFINITY ONE DCS netwo rks If your company has two or mor e si tes with D EF INITY ONE, you ca n netwo rk them together using the DCS over ISDN-PRI feature (DCS+).
World-Class Routing 10 Networking Overview 555-233-001 — Issue 2 — November 2000 10- 4 W orld-Class Routing DEFINITY ONE is a world-class system that meets the needs of global customers.
Network management features 10-5 Overview 555-233-001 — Issue 2 — November 2000 10 Networking Network managem ent features DEFINITY ONE has a variety o f features that enable you to manage y our networ k resources effectively.
Network management features 10 Networking Overview 555-233-001 — Issue 2 — November 2000 10- 6 If Generalized Route Selection is n ot being used when a call is made, the system selects a routing pattern based on the di gits dialed.
Network management features 10-7 Overview 555-233-001 — Issue 2 — November 2000 10 Networking Facility Restriction Level Facility Restrict ion Level s are used to limit user calli ng priv ileg es for incoming and outgoing calls.
Network interfaces and equipment 10 Networking Overview 555-233-001 — Issue 2 — November 2000 10- 8 Network interfaces and e quipment DEFINITY ONE s upports a variet y of interface s to voice and dat a networks. Trunks supply links betw een DEFI NITY ONE, t he public n etwork , and other switches .
ISDN 10-9 Overview 555-233-001 — Issue 2 — November 2000 10 Networking Miscellan eous trunk s Miscel laneous trun ks perform functions t hat do not fi t neatly into any of thos e already described: • Release-link trunks are used b etween switch locations to p rovide Centralized Attendant Service.
Centralized Att endant Service 10 Networking Overview 555-233-001 — Issue 2 — November 2000 10- 10 Centralized Atte ndant Service DEFINITY ONE owners wh o have more than one switch l ocation can benef it greatly by using the Cen tralized Attendant Service (C AS) feature.
Electronic Tandem Network 10-11 Overview 555-233-001 — Issue 2 — November 2000 10 Networking An important DEFINITY ONE networking feature is Main /Satell ite Extended Trunk Access.
Starter applicatio n package 10 Networking Overview 555-233-001 — Issue 2 — November 2000 10- 12.
11-1 Overview 555-233-001 — Issue 2 — November 2000 11 SNMP Native Agent Software DEFINITY ONE includ es a SNMP (Si mple Netw or k Mamagemen t Proto col ) Native Agen t. The agent provi d es a SNMP interface to the system’ s alarm and error tables, select perf ormance measurem ents, and select configuration d ata.
SNMP Tr a ps 11 SNMP Native Agent Software Overview 555-233-001 — Issue 2 — November 2000 11- 2 Via the SNMP The agent allows retrieval of DEFINITY status data, system tim e, trunk g roup inf ormat ion, bo ard da ta, DS 1 boar d data, A TM boa rd dat a, por t data, stati on data, and data modules .
DEFINITY ONE Co-Resident Modules 11-3 Overview 555-233-001 — Issue 2 — November 2000 11 SNMP Native Agent S oftware License Server The SNMP agent will use the license server. DSA The SNMP agent will not require DSA. Adm inistratio n of the SNMP agent is via GAS commands.
DEFINITY ONE Co-Resident Modules 11 SNMP Native Agent S oftware Overview 555-233-001 — Issue 2 — November 2000 11- 4.
A-1 Overview 555-233-001 — Issue 2 — November 2000 A Features This appendix pro vides a list of th e features of DEFINITY ONE arrang ed in the fo llowing categories: • Automatic Ro u ting Featur.
Basic fe atur es A Featu res Overview 555-233-001 — Issue 2 — November 2000 A- 2 Basic features The following featur es are supported with DEFINITY ONE: • Abbreviated Dialing • Administer ed C.
Basic fe atur es A-3 Overview 555-233-001 — Issue 2 — November 2000 A Featu res • Automatic Cal l T imer • Automatic Ci rcuit Assuranc e • Automatic Exclusion • Automatic Incom ing Call Di.
Basic fe atur es A Featu res Overview 555-233-001 — Issue 2 — November 2000 A- 4 • Default Dial ing • Demand Prin t • Dial Access to Attendant • Dial Plan • Dialed Number Identification .
Basic fe atur es A-5 Overview 555-233-001 — Issue 2 — November 2000 A Featu res • Loudspeaker Paging Access • Manual Mess age W aiting • Manual Originati ng Line Service • Manual signal in.
Call Center features A Featu res Overview 555-233-001 — Issue 2 — November 2000 A- 6 • Station User Administration • T elephone Self Administr a tio n • T empor ary Bridged Ap pearance • T.
Call Center features A-7 Overview 555-233-001 — Issue 2 — November 2000 A Featu res • Call Prom pting • Call V ector ing • Calling Par ty/ Billing Number • CentreV u Advocate • CentreV u.
Privat e networking f eatures A Featu res Overview 555-233-001 — Issue 2 — November 2000 A- 8 Private networking featu res The great expandability of DEFINITY ONE makes it a logical choice for setting up private netw orks.
Trunk group feature s A-9 Overview 555-233-001 — Issue 2 — November 2000 A Featu res • QSIG Name and Number Identification • QSIG Path Replacement W ith Replacement • QSIG V alue- Called Num.
Trunk group feature s A Featu res Overview 555-233-001 — Issue 2 — November 2000 A- 10.
IN-1 Overview 555-233-001 — Issue 2 — November 2000 Index Numerals 800-serv ice trunks 10 -8 A accessing A UDIX administration 4- 2 ACD 1-4 adjunc ts alerts 3- 3 audio pa ging 3-3 call accoun ting.
Index C Overview 555-233-001 — Issue 2 — November 2000 IN-2 C Call Accounting 1-4 Call Acco unting Sy stem for Windo ws 9-10 Call Accoun ting System Terminal 9- 10 call accoun ting systems 3-4 , 9.
E Index IN-3 Overview 555-233-001 — Issue 2 — November 2000 distri bu ted commu nications syst em (DCS) feature tr ansparenc y 10-2 ISDN 10-2 networks 10-3 nodes 10- 2 docume ntation comment s x c.
Index N Overview 555-233-001 — Issue 2 — November 2000 IN-4 multiline digital cordless busi ness telephon e 6-1 Multinatio nal World C lass Automatic Alternate Routing 10-4 Multiple Personal Greet.
T Index IN-5 Overview 555-233-001 — Issue 2 — November 2000 T T1 interfac es 10-9 Tandem Traffic reports 9-7 telecom muting 8-1 AUDIX features 8-3 Call Answering for Nonres ident Subscr iber 8-3 C.
Index W Overview 555-233-001 — Issue 2 — November 2000 IN-6.
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