Benutzeranleitung / Produktwartung 4606 des Produzenten Avaya
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4600 Series IP Telephone Release 2.2 Installation Guide 555-23 3-128 Issu e 2.2 April 20 05.
Copyrig ht 2005, Avaya I nc. All Rights Reserved Notice Every effort was made to en sure that the information in this docu ment was complete and accur ate at the time of printing . However, information is subject to change . War ra n t y Avaya Inc. pr ovides a li mited warra nty on this p roduct.
Issue 2.2 April 2005 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Intend ed Audience . . . . . . . . . . . . . . . . . . . . .
Contents 4 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Signaling Prot ocol Identi fi er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Self-T est Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Issue 2.2 April 2005 5 Chapter 1: Introduction About This Gui de This guide describe s how to instal l the 4600 Series IP T el ephone product line and trou bles hoot problems with the tel ephones. The 4600 Series IP T el ephon e product line is a supplement to A vaya’ s DEFINITY ® / MultiV antage™ IP Solutions pl atfor m .
Introduction 6 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Document Organization The guide cont ains the followin g sections: Change Histor y Chapter 1: Introducti on Provides an overview of the 4600 Seri es IP T elephone Insta llation Guid e .
Document Organiza tion Issue 2.2 April 2005 7 T erms Used in This Guide Issue 2.0 This ver sion of the document, re vis ed and issued in December , 2003, support s through A vaya Communi cat ion Manager Release 2.
Introduction 8 4600 Serie s IP Telephon e Release 2.2 Installati on Guide Convention s Used in This Guide This guide uses the fo llowing textual , symbolic, and typog raphic conventi ons to hel p you interpr et inform ati on. Symbo lic Conve nt io ns Note: Note: This symbol prec edes additional inf ormation about a topic.
Rel ate d Do cume n ts Issue 2.2 April 2005 9 Related Document s ● DEFINITY Document ation Release 8.4 This document describes how to admi nister a DEFINITY switch wi th Release 8.4 soft ware. ● DEFINITY Document ation Release 9 This document describes how to administer a DEFINITY swit ch with Release 9 softwar e.
Introduction 10 4600 Serie s IP Telephone Release 2.2 Installation Guide ● 4600 Series IP T elephone LAN Administr ator Guide This document descri bes how to administer DHCP , TFTP , and other se rv ers as appropriat e for the 4600 Series IP T elephones.
Customer Support Issue 2 .2 April 2005 11 ● 4601/4602/4602SW IP T elephone St and Instruc ti ons This document provides i nformation on how to desk- or wall- m ount a 4601 or 460 2/4602SW IP T elephone. ● 4610SW IP T elephone S t and Instructi ons This document provides i nformation on how to desk- or wall- m ount a 4610SW IP T elephone.
Introduction 12 4600 Serie s IP Telephone Release 2.2 Installation Guide.
Issue 2 .2 April 2005 13 Chapter 2: 4600 Series IP T elephone Ins t allation Introduction The 4600 Series IP T elephone pr oduct l ine uses Int erne t Protoc ol (I P) t echnology wit h Ethernet interf aces. The IP tel ephones supplement the existing DEFINI TY ® /MultiV antage™ IP Solutions plat form.
4600 Series IP Te lephone Installation 14 4600 Serie s IP Telephone Release 2.2 Installation Guide IP T ele phone Models There are fif teen telephone set models defined i n the 4600 Ser ies IP T eleph.
Pre-Inst alla tio n Check list Issue 2 .2 April 2005 15 Pre-Inst allation Checklist Before pluggi ng in the 4600 Series IP T elepho ne, verify that all the fol l owing requirement s are met. Fai lure to do so prevent s th e telephone from workin g and can have a negativ e impact on the network.
4600 Series IP Te lephone Installation 16 4600 Serie s IP Telephone Release 2.2 Installation Guide ! CAUTION: CAUTION: Using IP telephones on R8.4 or R9 requires extreme cautio n.
Pre-Inst alla tio n Check list Issue 2 .2 April 2005 17 Note: Note: The 4630 IP T elephone does not support IEEE-st andard power , and therefore requires the Power Module. The 4690 IP Conference T elephone is powered with a special LAN/power cable with a power inter fac e module included with this phone .
4600 Series IP Te lephone Installation 18 4600 Serie s IP Telephone Release 2.2 Installation Guide Assembling the 4600 Series IP T elephone ! CAUTION: CAUTION: Be careful to use the cor rect jack when pluggi ng in t he telephone. The jacks are located on the back of the tel ephone housi ng and are flanked by icons to represent their c orrect us e.
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 19 Figure 1 th rough Figure 6 provide illustrati ons to connect cords to jac ks on 4600 IP Series T elephones. See the chart bel ow to deter mine the a pplicable il l ustrati on. Use the i llustrati ons and associated pr ocedures as appropri ate fo r telephone assembly .
4600 Series IP Te lephone Installation 20 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 1: Connection Jacks on a 4 601/4602/460 2SW/4606/4612/4624 IP T elephone DC (DSS 4624) optiona.
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 21 1. Plug one end of the H4DU 4-conductor coil ed handset cord into the teleph one and the other end into the handset .
4600 Series IP Te lephone Installation 22 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 2: Connection Jacks on a 4 620/4620SW/4621SW/462 2SW/4625SW IP T elephone - Option A optional f acultatif optionale opcional = 1151B Note: Note: The 4622SW does not have a handset, but i nstead can support a second headset .
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 23 Figure 3: Connection Jacks on a 4 620/4620SW/4621SW/462 2SW/4625SW IP T elephone - Option B optional f acultatif optionale opcional = Note: Note: The 4622SW does not have a handset, but i nstead can support a second headset .
4600 Series IP Te lephone Installation 24 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 4: Connection Jacks on a 4 630/4630SW IP T elephone DC optional f acultatif optionale opcional.
Assembling the 4600 Series IP Telephone Issue 2 .2 April 2005 25 Figure 5: Connection Jacks on a 4 610SW IP T elephone.
4600 Series IP Te lephone Installation 26 4600 Serie s IP Telephone Release 2.2 Installation Guide Figure 6: Connection Jacks on a 4 690 IP Conferen ce T elephone optional f acultatif optionale opcion.
Dynamic Address in g Proces s Issue 2 .2 April 2005 27 Dynamic Addres sing Process Note: Note: Before st arting thi s process, you must have an extension number f or the IP telephone and the A v aya Communication Manager securit y code (p assword) for that extensi on.
4600 Series IP Te lephone Installation 28 4600 Serie s IP Telephone Release 2.2 Installation Guide 2. The IP t elephone sends a request to the DHCP se rver and i nvokes the DHCP process. One of the following messages di splay: where s is the number of seconds that have ela psed since DHCP was invoked.
Dynamic Address in g Proces s Issue 2 .2 April 2005 29 5. The IP telep hone connect s to the TFTP or HTTP se rver and looks for an upgrade sc ript fi le .
4600 Series IP Te lephone Installation 30 4600 Serie s IP Telephone Release 2.2 Installation Guide 10. The phone cont act s the A vaya Medi a Server and at tempts to log in.
Downgrading Avaya IP Telephones Issue 2 .2 April 2005 31 Downgrading A vaya IP T elephones ! Import ant: Important: We stron gly recomme nd that you upgrade DEFINITY t o the lat est rel ease rather than ta ke the extreme steps in th is section.
4600 Series IP Te lephone Installation 32 4600 Serie s IP Telephone Release 2.2 Installation Guide.
Issue 2 .2 April 2005 33 Chapter 3: Local Adminis trative Options Introduction Aft er you have succe ssfully i nstal led an IP t elephone, you might be instruct ed to administer one of the options descri bed in this chapter .
Local Administrative Options 34 4600 Serie s IP Telephone Release 2.2 Installation Guide ! CAUTION: CAUTION: Perform these procedure s only if instru cted to do so by the system or LAN administr ator . S tatic a dministratio n of these options c auses upgrades to work di ff erently t han if they are adminis tered dynamicall y .
Entering Data for Administrative Opti ons Issue 2 .2 April 2005 35 5. How to backs pace depend s on the t ype of phone being ins tall ed, as sho wn in thi s chart: When you press the applicab le button or key to backsp ace, the most recentl y enter ed digit or peri od is er ased from t he display .
Local Administrative Options 36 4600 Serie s IP Telephone Release 2.2 Installation Guide Entering Dat a for the 4601 IP T elephone Because the 4601 IP T elephone has no display , its LEDs indicat e: .
About Local Administrative Procedures Issue 2 .2 April 2005 37 About Local Administ rative Procedures Local admi nistrati ve procedure s allow y ou to cust omize the 460 0 Series I P T elephone inst allati on for your specific oper ati ng environment.
Local Administrative Options 38 4600 Serie s IP Telephone Release 2.2 Installation Guide Group Identi fier (Release 2. 0 and lat er only) G R O U P (4 7 6 8 7) Group I dentifier on page 48 Computer-T .
Pre-Installation Chec klist for Stat ic Addressing Issue 2 .2 April 2005 39 Pre-Inst allation Checklist for St atic Addressing Before per forming st atic addressing, verify t hat all the requirement s l isted in t he Requir ements to V erify about the Net work s ection of the Pr e-Inst alla tion Checkl ist are met.
Local Administrative Options 40 4600 Serie s IP Telephone Release 2.2 Installation Guide Note: Note: The displays on the 4602, 4602SW , 4610SW , 4612, 4620, 4620SW , 4621SW , 4622SW , 4624, 46 25SW , 4630, 4630SW , and 4690 IP T elephones accommodate 24 charact ers per l ine.
Static Addressing Ins tallation Issue 2 .2 April 2005 41 3. Enter the Gatekeeper IP address followed by the # button. The followi ng message disp lays: where nnnnn is the value of th e Management Complex (media server/gate keeper) transport -l aye r port number , a value between 0 and 65535.
Local Administrative Options 42 4600 Serie s IP Telephone Release 2.2 Installation Guide 9. Press the # button to conti nue the proc edure without changing the di spl ayed status of 802.1Q The followi ng text displays lef t-justif ied at the top of the display: where dddd is the value of th e 802.
QoS Option S etting Issue 2 .2 April 2005 43 QoS Option Setting Use the following proc edure to set Quality of Service (QoS) options. Note: Note: The 4601 IP T elephone does not support QoS Option Setti ng.
Local Administrative Options 44 4600 Serie s IP Telephone Release 2.2 Installation Guide 4. Enter a valid value between 0 and 63 for the new value of the Diff erential Ser vices audio pa r a m e t e r .
Interface Control Issue 2 .2 April 2005 45 Interf ace Con trol Use the following proc edure to set or change the interf ace control value. Note: Note: The 4601, 4602, and 4690 T elephones do not have Ethernet PC inter fa ces, so this procedure does not appl y to those phones.
Local Administrative Options 46 4600 Serie s IP Telephone Release 2.2 Installation Guide 3. T o chan ge the PHY1 val ue, press * . Depending on the curren t value, the next sequent ial valid PHY1 value is select ed and displayed as th e status. For example, if the current value i s 10Mbp s HDX (2), pressing * changes the value to 3 (10Mbp s FDX).
Interface Control Issue 2 .2 April 2005 47 6. Press the * button to termi nate the pr ocedure, or the # bu tton to save the new values. If you press the # butt on, the following tex t displays. The new values are saved and a rest art occur s automatical ly .
Local Administrative Options 48 4600 Serie s IP Telephone Release 2.2 Installation Guide Group Identifier Use the following proc edure to set or change the Group Identif i er . Note: Note: Perform t his procedur e only i f the LAN Admini strator instruct s you t o do so.
Computer-Telephony Integration (CTI) Ena ble/Disable Issue 2 .2 April 2005 49 Computer-T elephony Integrati on (CTI) Enable/Disable Use the following proc edure to enable or disable the CTI i n ter face. Note: Note: The default for the CTI interfac e is enabled .
Local Administrative Options 50 4600 Serie s IP Telephone Release 2.2 Installation Guide 4. Press the * button to termi nate the pr ocedure, or the # bu tton to save the new values. If you press the # butt on, the following tex t displays. The new values are saved, and the user int erface is resto red to its previ ous stat e.
Reset Syst em Values Issue 2 .2 April 2005 51 Aft er the 4601 “di spl ays” the cur re nt SSON, the Mes sage W aiting indi cat or at the t op of the phone and t he Message bu tton LED on the faceplate flash 500 milliseconds on, 500 milli seconds off to in dicate an entr y is expected.
Local Administrative Options 52 4600 Serie s IP Telephone Release 2.2 Installation Guide Note: Note: Press the Mut e button moment arily . Do not press t his button while pr essing other keys/butt ons. The 4630/4630SW IP T elephones and the 4690 IP Conference T elephone do not have a dedi cated Ho ld button.
Restart the Telephone Issue 2 .2 April 2005 53 Rest art th e T eleph one Use the following proc edure to restart the telephone. 1. While the phone is on-hook and idle, press th e followi ng s equence of key s on the f aceplate of the telephone: Mute 7 3 7 3 8 # ( Mute R E S E T #) Note: Note: Press the Mut e button moment arily .
Local Administrative Options 54 4600 Serie s IP Telephone Release 2.2 Installation Guide Signaling Pro tocol Iden tifi er Use the following proc edure to set or change t he Si gnaling Protoc ol Identif ier . A valid SIG Protocol Id entifier is either 0 (default), 1 (H.
Signaling Protocol Identifier Issue 2 .2 April 2005 55 2. T o chan ge the SIG v alue, pres s * . Depending on the curren t value, the next sequent ial valid SIG value is selected and displayed as th e protocol. For example, i f the current value is SIP (2), pr essi ng * changes the valu e to 0 (default).
Local Administrative Options 56 4600 Serie s IP Telephone Release 2.2 Installation Guide Self-T est Procedure For self -testi ng, use the followi ng procedure: 1.
Clear Proced ure Issue 2 .2 April 2005 57 Clear Proc edure Sometimes, you mi ght want to r emove al l administere d values , user-spe cif ied data , and option settings . Essenti ally , you want t o return a telephone to it s ini tial “cl ean slate” conditi on.
Local Administrative Options 58 4600 Serie s IP Telephone Release 2.2 Installation Guide 3. Press the * button to t erminate the pro cedure without c learing the values .
Manually Se tting the DHCP C lient Hardware Addres s Issue 2 .2 April 2005 59 phone and t he Message bu tton LED on the faceplate flash 500 milliseconds on, 500 milli seconds off to in dicate an entr y is expected. 2. T o change the Aler ting value, press * .
Local Administrative Options 60 4600 Serie s IP Telephone Release 2.2 Installation Guide All IP telep hones except the 4601 displa y the fol l owing text lef t-justi fied at the top of the display: where ddd is the value of NVCHADDR, the system va ri able for the DHCP Client Hardware Address.
Setting L2Q Tagging Control (4601 Only ) Issue 2 .2 April 2005 61 Setting L2Q T agging Control (4601 On ly) Use the following proc edure to set the layer 2 (802.
Local Administrative Options 62 4600 Serie s IP Telephone Release 2.2 Installation Guide.
Issue 2 .2 April 2005 63 Chapter 4: T roubleshooting Guidelines Introduction This chapter desc ribes problems th at might occur durin g inst alla tion of the 4600 Series IP T elephones and po ssible ways of resolvi ng thes e probl ems.
Troubleshooting Guidelines 64 4600 Serie s IP Telephone Release 2.2 Installation Guide ● Use the ADDR option to verify IP addres ses. See S tatic Addr essing Ins tallat ion on p age 39 for informati on. ● Use the QoS option to verify QoS pa rameters.
The View Administrative Option Issue 2 .2 April 2005 65 The V iew Admini strative Option If you ar e using st at ic addressi ng and encounter problems, u se the fol lowing procedu re to v erify the current values of system par ameters and file versions.
Troubleshooting Guidelines 66 4600 Serie s IP Telephone Release 2.2 Installation Guide PWB SN cccccccccccc cccccccc Printed Wiring Board (c ircuit boar d) Serial Number , up to 18 ASCII graphic ch aracters. PWB comcode ccccccccc 9 ASCII numbered character s.
Error and St atus Messages Issue 2 .2 April 2005 67 Error and St atus Message s Note: Note: This section descri bes error and st atus messages only for those I P telephones having a displa y . For error and status messages relat ed to insta lling a 4601 IP T elephone, see T roubleshoot ing the 4601 IP T elephone on page 71.
Troubleshooting Guidelines 68 4600 Serie s IP Telephone Release 2.2 Installation Guide Discovering ... CAUSE: The 46xx telephon e is att e mpti ng to find a DHCP server . RESOLUTION: If thi s message appear s for more than a few seconds, verify wi th the LAN Admini strator tha t a DHCP serve r is appropriat el y administered on the network.
Error and St atus Messages Issue 2 .2 April 2005 69 Incompatible CAUSE: This releas e of DEFINITY does not support the current ver sion of the IP telephone . RESOLUTION: Upgrade to the cur rent version of A vaya Communication Manager sof tware. IP Address in use by another CAUSE: The telephone has detected an IP address conf lict.
Troubleshooting Guidelines 70 4600 Serie s IP Telephone Release 2.2 Installation Guide System busy CAUSE: Most likely , the number of IP endpoin ts on the PBX is already at maximum, Less like ly , networ k resource is unavail able.
Troubleshooting the 4601 IP Telephone Issue 2 .2 April 2005 71 T roublesh ooting the 4601 I P T elephone Because the 4601 IP T elephone lacks a display , it uses it s LEDs to indi cate st atus and error situati ons. In T able 3 , the Messages shown in the fir st col umn correspond to the equiv alent conditi ons described in T able 2 .
Troubleshooting Guidelines 72 4600 Serie s IP Telephone Release 2.2 Installation Guide IP Address in use by another VISUAL INDICA TION: All LEDs are stead ily lit, except Call Appearance Line a , which is fl ashi ng. CAUSE: The telephone has detect ed an IP address conflict.
Troubleshooting the 4601 IP Telephone Issue 2 .2 April 2005 73 Undefined Error VISUAL INDICA TION: M essage W aiting indi cators at top of phone and l eft middle of faceplate di splay a broken flu tte.
Troubleshooting Guidelines 74 4600 Serie s IP Telephone Release 2.2 Installation Guide.
Issue 2 .2 April 2005 75 Appendix A: Rest art Scenarios Scenarios for the Restart Process The sequence of the rest art proces s depends on t he st atus of the boot and appli cat ion files. This appendix explai ns the dif fer ent scenarios possibl e. Note: Note: The di splay messages shown in t his appendix do not apply to the 4601 IP T elephone.
Rest art Scen ario s 76 4600 Series IP Telephone Release 2.2 Installation Guide 3. Press the * key to terminat e the proced ure without rest arting the tel epho ne.
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 77 4. When control is pas sed to the soft ware tha t was just loaded, the foll owing messages display: This message continues wh il e the new boot code is being written i nto RAM.
Rest art Scen ario s 78 4600 Series IP Telephone Release 2.2 Installation Guide 9. The script fil e is processed. The soft ware determines th at the telephone’ s boot code file name (BOOTNAME) is not the lat est version. APPNAME is set to the name of an applicat ion file to replace the boot code.
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 79 15. While the entire flash memory i s erased in preparat ion for rewrit ing the code, the follo wing message displ ays: where n is the percent age of memory erased and x is the numbe r of el apsed seconds during erasi ng.
Rest art Scen ario s 80 4600 Series IP Telephone Release 2.2 Installation Guide 3. While either the applic ation fil e if th ere is one or the boot code is uncompres sed int o RAM, the following message displ ays: This message count s t he seconds as the application fi le (4620_031225.
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 81 9. The script fil e is pro cessed. The softw ar e determines that the name of the boot code fi le i n the tel ephone (BOOTNAME) is not the latest versi on. APPNAME is set to the n ame of an applicat ion file to replace the boot code.
Rest art Scen ario s 82 4600 Series IP Telephone Release 2.2 Installation Guide 3. While either th e application file i s unc ompressed into RAM, the followi ng mess age displays : This message count s the seconds as the applicat ion fi le (4620_031225.
Scen ario s for t he Re star t Proc ess Issue 2 .2 Ap ril 2005 83 9. The script fil e is pro cessed. The softw ar e determines that the name of the boot code fi le i n the tel ephone (BOOTNAME) i s the lat est ver sion, and the name of the appl icati on fi le in th e telephone is the s ame as APPNAME.
Rest art Scen ario s 84 4600 Series IP Telephone Release 2.2 Installation Guide.
Issue 2 .2 Ap ril 2005 85 Ind ex Index Numerical 4600 Seri es IP Telep hone Assemb ling t he . . . . . . . . . . . . . . . . . 18 Install ation . . . . . . . . . . . . . . . . . . . 13 Model s . . . . . . . . . . . . . . . . . . . . . 14 Powering th e .
86 4600 Series IP Telephone Release 2.2 Installation Guide Index P Paramete r Values . . . . . . . . . . . . . . . . . 65 Power Interru ption . . . . . . . . . . . . . . . . . 64 Powerin g the 4600 IP T elephone . . . . . . . . . . 18 Pre-Instal lation Checklist .
Ein wichtiger Punkt beim Kauf des Geräts Avaya 4606 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Avaya 4606 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Avaya 4606 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Avaya 4606 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Avaya 4606 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Avaya 4606 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Avaya 4606 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Avaya 4606. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Avaya 4606 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
