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4600 Series IP Telephone Release 2.2 LAN Administrator Guide 555-23 3-507 Issu e 2.2 April 20 05.
Copyrig ht 2005, Avaya I nc. All Rights Reserved Notice Every effort was made to en sure that the information in this docu ment was complete and accur ate at the time of printing . However, information is subject to change . War ra n t y Avaya Inc. pr ovides a li mited warra nty on this p roduct.
Issue 2.2 April 2005 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Intend ed Audience . . . . . . . . . . . . . . . . . . . . .
Contents 4 4600 Serie s IP Telephone Release 2.2 LAN Administr ator Guide 4600 Series IP T e lep hones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Dual Connection Archit ecture . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Single Connection Archi tectur e .
Contents Issue 2.2 April 2005 5 Activati ng the Leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Veri fying Your Conf igurat ion . . . . . . . . . . . . . . . . . . . . . . . . . 5 7 Windows 2000 DHCP Server . . . . . . . . . . . . .
Contents 6 4600 Serie s IP Telephone Release 2.2 LAN Administr ator Guide Chapter 5: T roub leshooting Guidelines . . . . . . . . . . . . . . . . . . 99 Intr oduct ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Error Conditi ons .
Contents Issue 2.2 April 2005 7 Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 37 Maint aini ng Co ntext . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 User Inte ractio n . . . . . . . . . .
Contents 8 4600 Serie s IP Telephone Release 2.2 LAN Administr ator Guide.
Issue 2.2 April 2005 9 Chapter 1: Introduction About This Gui de This guide provides a descr iption of V oice over IP and descr ib es how to administer the DHCP and TFTP servers. This guide al so cover s how to troubleshoot oper ati onal problems with the 4600 Series IP T e lephones and t he servers .
Introduction 10 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Document Organization The guide cont ains the followin g sections: Chapter 1: Intr oduction Provides an overvie w of the 4600 Series IP T elephone LAN Administrator document.
Document Organiza tion Issue 2 .2 April 2005 11 Change Histor y Issue 1.0 Thi s document was issued for the fi rs t time in November 2000. Issue 1.1 This version of the document, revised and issued in Apr il 2001, suppor ts through DEFINITY ® Rel ease 9.
Introduction 12 4600 Series IP Telephone Release 2.2 LAN Administrator Guide What’ s New in Release 2.2 New material in th is r elease includes : ● Support f or Av aya Communicat ion Manager Releas e 2.2. ● Support f or the 4621SW , 4622SW , and 4625SW IP T elephones.
Document Organiza tion Issue 2 .2 April 2005 13 IETF Internet Engineerin g T ask F orce, the organiz ation that produces s tandard s for communications on the int ernet. LAN Local Area Network. LDA P Lightweight Directory Acces s Proto col, an IETF st andard for dat abase organizati on and query exchange.
Introduction 14 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Convention s Used in This Guide This guide uses the fo llowing textual , symbolic, and typog raphic conventi ons to hel p you interpr et inform ati on. Symbo lic Conve nt io ns Note: Note: This symbol prec edes additional inf ormation about a topic.
Online Documentation Issue 2 .2 April 2005 15 Online Document ation The online document ation for the 4600 Seri es IP T elephones is located at th e following URL: http:/ /www .avaya.com/support Related Document s ● DEFINITY ® Document ation Release 8.
Introduction 16 4600 Series IP Telephone Release 2.2 LAN Administrator Guide ● A vaya Communic ation Manager Document ation Release 2.1 This document descri bes how to administer a switch with A vaya Communicat io n Manager sof tware. This document is provided wit h the Avaya Communi cat ion Manager Release 2.
Rel ate d Do cume n ts Issue 2 .2 April 2005 17 ● 4601/4602/4602SW IP T elephone St and Instruc ti ons This document provides i nformation on how to desk- or wall- m ount a 4601 or 4602/ 4602SW IP T elephone. ● 4601 IP T elephone User Guide This document provides detailed informati on about us ing the 460 1 IP T elephone.
Introduction 18 4600 Series IP Telephone Release 2.2 LAN Administrator Guide IETF Documen t s The following document s provide st andards rel evant to IP T elephony and are availabl e for free from the IETF W eb site: http: //www .ietf. org/rfc.ht ml .
Rel ate d Do cume n ts Issue 2 .2 April 2005 19 SNMPv2 Management Informati on Base for the Internet Proto col using SMIv2, November 1996, edited by K. McClogh rie (RFC 201 1) S tructur e of Managemen t Informati on V ersi on 2 (SMIv2), April 1999, edited by K.
Introduction 20 4600 Series IP Telephone Release 2.2 LAN Administrator Guide ISO/IEC, ANSI/IEEE Documents The following document s are availabl e for a fee from the ISO/IEC st andards We b site: http:/ /www .iec.ch . Internat ional S tandard ISO/IEC 8802-2:1998 ANSI /IEEE S t d 802.
Issue 2 .2 April 2005 21 Chapter 2: Over view of V oice over I P (V oIP) and Network Prot ocols Introduction This chapter desc ribes the dif ferences between dat a and voice networ ks, and the factors that influenc e the perf ormance of V oIP .
Overview of Voice over IP (VoIP) and Network Protocols 22 4600 Series IP Telephone Release 2.2 LAN Administrator Guide - local telephone comp any practic es, - internal cust omer-specific codes . In IP c ommunications, dial plans track ext ension numbers assigned to t erminals.
Overview of Voice o ver IP (V oIP) Issue 2 .2 April 2005 23 V oice Coding S t andards There are several v oice co ding st andards. A vaya 4600 Series IP T elepho nes of fer these options: ● G .71 1, which des cribes t he 64 kbp s PCM voice coding techni que.
Overview of Voice over IP (VoIP) and Network Protocols 24 4600 Series IP Telephone Release 2.2 LAN Administrator Guide HTTP HTTP is pot entiall y a more sec ure alter native t o TFTP , p articul arly when T ransport L ayer Security (TLS) is used to create HTTPS (Secure HTTP).
SNMP Issue 2 .2 April 2005 25 QoS Quality of Servic e (QoS) is a term co vering several ini tiatives t o maximize t he voice quality heard at both ends of a call that originates or t ermi nates on an IP-based telephon e.
Overview of Voice over IP (VoIP) and Network Protocols 26 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Y ou can rest rict which IP Addresses the te lephone accept s SNMP quer ies from.
TCP/UDP P ort Utilization Issue 2 .2 April 2005 27 TCP/UDP Port Utilization Like most network equipment , the 4600 Series IP T elephones use a variety of protoc ols, pa rt icularl y TCP and UDP , to communica te with other equipment in that network—numerous dif ferent type s of servers, rout ers, other tel ephones, etc.
Overview of Voice over IP (VoIP) and Network Protocols 28 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Figure 1: Signali ng, Audio and Management Diagram 4600 Series I P T elephone Por.
TCP/UDP P ort Utilization Issue 2 .2 April 2005 29 Figure 2: Init ial ization and Address Resolution Dia gram 4600 Series IP T elephone Port : 68 Port: [1024 - 5000] Operatin g System – selected (a .
Overview of Voice over IP (VoIP) and Network Protocols 30 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Figure 3: Applicat ions Diagram 4600 Series I P T elephone Port: [1024 – 5000] .
Suggestions for Installation and Configur ation Issue 2 .2 April 2005 31 Suggestions for I nst allation and Con figuration Reliability and Perf ormance There is a cost/pe rformance trade-of f associ ated with V oice over IP .
Overview of Voice over IP (VoIP) and Network Protocols 32 4600 Series IP Telephone Release 2.2 LAN Administrator Guide IP Address Lis t s and St ation Number Port ability Release 1.5 of the 4600 Series IP T elephones provided the cap abi lity to s pecify IP Addr ess list s in either dotted dec imal or DNS format.
Suggestions for Installation and Configur ation Issue 2 .2 April 2005 33 Security In V oIP , physical wir e is rep laced with an IP connecti on. The connection is more mobile . Unauthoriz ed relocation of the IP tel ephone allows unauthorized users t o send and rece ive calls as the valid owner .
Overview of Voice over IP (VoIP) and Network Protocols 34 4600 Series IP Telephone Release 2.2 LAN Administrator Guide 4600 Series IP T elephones Dual Connection Architecture Releases 1.0 and 1.1 of the 4600 Series I P T elephones use dual connec tion archit ecture to communicate wi th the DEFI NITY ® switch .
4600 Series IP Telepho nes Issue 2 .2 April 2005 35 W AN Considerations QoS is harder on a W AN than a LAN. A LAN assumes no bandwidth concerns . A W AN assumes a finite amount of bandwid th. There for e, QoS consi derations are more signi ficant when the IP telephony enviro nment includes a W AN.
Overview of Voice over IP (VoIP) and Network Protocols 36 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Initia lization Pro cess These step s of fer a high-leve l descri ption of the info rmation excha nged when the t elephone initial izes and registers.
Initializ ation Process Issue 2 .2 April 2005 37 The telephone queri es the file serv er , which transmits a scri pt file to the te lepho ne. This script file, at a minimum, tells the telep hone which appl ication fi le the telephone must use.
Overview of Voice over IP (VoIP) and Network Protocols 38 4600 Series IP Telephone Release 2.2 LAN Administrator Guide.
Issue 2 .2 April 2005 39 Chapter 3: Requir ement s Introduction The 4600 Series IP T elephones use Internet Proto col (IP) technology with Ether net line interf aces.
Requirements 40 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Additional H ardware Requirement s ● Ensure that the appr opriate ci rcuit p ack( s) are admini stered on your media se rver . See the media serve r ’s hardware guide f or more det ail.
Software Requir ements Issue 2 .2 April 2005 41 ● V erify that the 4600 Series IP T elephone pac kage inclu des the fol l owing component s: - 1 telephone set. - 1 telephone handse t. No te that t he 4622SW and the 469 0 IP Conference T elephones do not come wi th handset s.
Requirements 42 4600 Series IP Telephone Release 2.2 LAN Administrator Guide ● The TFTP and/or HTTP file server and appl ic ation must be properl y admini stered, as described i n TFTP on page 62 and HTTP on page 66. ! CAUTION: CAUTION: A file server does not need to be available fo r the Avaya IP T elephones to operate.
Issue 2 .2 April 2005 43 Chapter 4: Server Administratio n Introduction When a 4600 Series IP T elephone is plugged in and powered, it automat ically negot iates with it s associated LAN to determine the Ethe rnet speed.
Ser ver A dmin istr ati on 44 4600 Series IP Telephone Release 2.2 LAN Administrator Guide These p arameters can be admin istered i n a v ariety of way s, as indicated in Ta b l e 1 . Note tha t not all para meters c an be adminis tered on al l deliver y mechanisms.
Introduction Issue 2 .2 April 2005 45 Interface DHCP DHCP and File Servers on page 47, and Administer ing Opti ons for the 4600 Series I P T elephones on page 80. Sett in gs fi le (strongly rec ommended) DHCP and File Servers on page 47, and Administer ing Opti ons for the 4600 Series I P T elephones on page 80.
Ser ver A dmin istr ati on 46 4600 Series IP Telephone Release 2.2 LAN Administrator Guide General i nformation about administe ring DHCP serv ers is c overed in DHCP and File Servers on page 47, and more speci fically , DHCP on page 49.
DHCP and File S ervers Issue 2 .2 April 2005 47 DEFINITY Release 8.4 Note: Note: DEFINITY ® Releas e 8.4 is very old. W e do not recommend using this release. DEFINITY ® Release 8.4 suppor t s the 4612 and 4624 IP T elephones. The 4612 and 4624 IP T elephones are aliased as 6424 T elephones, admi nistered a s IP Sof tphones.
Ser ver A dmin istr ati on 48 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Required Network Info rmatio n DHCP is the control point wher e an enterprise contro l s its IP telephon es.
DHCP Issue 2 .2 April 2005 49 DHCP This section provi des basi c information on DHCP servers and generi c i nformation on DHCP server a dministrat ion. Choosing a D HCP Co nfiguration A discussi on on how to be st set up you r net work to work wit h the 46 00 Series IP T elephones is beyond the scope of t his document.
Ser ver A dmin istr ati on 50 4600 Series IP Telephone Release 2.2 LAN Administrator Guide DHCP Generic Setup DHCP server setup invol ves the fol lowing phases : 1.
DHCP Issue 2 .2 April 2005 51 - Option 52 - Overload Opti on, if desired. If this option is recei ved in a message, the telephone int er prets the sname and fil e fields in accordanc e with RFC 2132, Section 9 .3. - Option 58 - DHCP lease renew time, if desire d.
Ser ver A dmin istr ati on 52 4600 Series IP Telephone Release 2.2 LAN Administrator Guide The 4600 Series I P T elephones do not support Regu lar Expressi on Matching, and th erefore, do not use wildcards. See Admini st ering Options for the 4600 Seri es IP T elephones on page 80.
DHCP Issue 2 .2 April 2005 53 In T able 3 , the 4600 Series IP T elephone set s the sys tem values to the DHCP ACK message field values shown. The rest of this secti on describes some common DHCP servers. Windows NT 4.0 DHCP Server This section cont ains det ails on how to verify and conf igur e the DHCP server included in the Windows NT ® 4.
Ser ver A dmin istr ati on 54 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Initial Conf i gur at i on The Windows NT ® 4.0 DHCP server configurati on involves setti ng up a scope for the IP telephone. A DHCP scope is essenti a ll y a grouping of IP devices, in th is case IP telephones, running the DHCP client ser vice in a subnet.
DHCP Issue 2 .2 April 2005 55 c. Click t he Add butt on. d. Repeat step s a. through c. for each IP Addr ess range to be excluded. Example: Suppose the range of I P Addresses av ailable for your IP telepho ne network ar e: ● 135.254.76. 7 to 135.254 .
Ser ver A dmin istr ati on 56 4600 Series IP Telephone Release 2.2 LAN Administrator Guide 7. Clic k the OK button. The DHCP Options menu displays. 8. Select the Opt io n Na me for 176 and set the v alue st ring . 9. Clic k the OK button. 10. For t he Option Name f ield, select 003 Route r from th e drop-d own list.
DHCP Issue 2 .2 April 2005 57 V erifying Y our Configu ration This secti on descri bes how to verify that the 46XXOPTIONs are correctl y configur ed for the Windows NT ® 4.0 DHCP server . V erify the Def ault Option, 176 46XXOPTION Use the following proc edure to verify t he defaul t option.
Ser ver A dmin istr ati on 58 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Windows 2000 DHCP S erver This sect ion describes the confi guration of the DHCP s erver in Windows 2000 ® . V erifying the Inst allation of the DHCP Server Use the following proc edure to verify whet her th e DHCP server is inst alled.
DHCP Issue 2 .2 April 2005 59 8. Defin e the subnet mask in one of two ways: ● The number of bits of an IP Addres s to use for the network/subnet IDs. ● The subnet mask IP Address . Enter only one of thes e values . When you finish, click t he Next butt on.
Ser ver A dmin istr ati on 60 4600 Series IP Telephone Release 2.2 LAN Administrator Guide 12. Clic k the No, I wil l activate this scope later butt on. The Router (Default Gateway) dialog box dis p lay s. 13. For each rout er or default gate wa y , enter the IP Address and cl ick the Add butt on.
DHCP Issue 2 .2 April 2005 61 8. Change t he Dat a T ype to Strin g . 9. In t he Code fi eld, enter 176 , then cli ck the OK but ton twic e. The Predefi ned Options and V alues dialog box c loses, leavi ng the DHCP di alog box enabled. 10. Exp and the newly created scope to reveal its Scope Options .
Ser ver A dmin istr ati on 62 4600 Series IP Telephone Release 2.2 LAN Administrator Guide TFTP This section de scri bes how to set up a TFTP server for downloading sof tware updates to the 4600 Series IP T elephones. ! CAUTION: CAUTION: The files defi ned by the TFTP server conf igurat ion have to be acces sib le from all IP telephones.
TFTP Issue 2 .2 April 2005 63 A vaya TFT P (Suite Pro) Configuration Use the f ollowing proc edure to co nfigure the A v aya TFTP server: 1. Run the TFTP Suite Pro Serv er by selecting: Star t --> Programs --> Avaya TFTP Server --> TFTPServer 32 .
Ser ver A dmin istr ati on 64 4600 Series IP Telephone Release 2.2 LAN Administrator Guide T able 4: Media Server Fiel d Names & Correspondi ng Script Fil e Parameter Names Media Server Field Name.
TFTP Issue 2 .2 April 2005 65 Secondary Et hernet Line I nterface S t atus PHY2ST A T Local ( dial p ad) Procedur e Password PROCPSWD R TCP Monitor IP Addre ss R TCPMON V oicemail Home Page VMLHOME LD.
Ser ver A dmin istr ati on 66 4600 Series IP Telephone Release 2.2 LAN Administrator Guide HTTP This sect ion gives gene ral guidan ce to set up an HTTP server for downloading s oftware updates t o 4600 Series IP T elephones.
4600 Serie s IP Tele phone Scrip ts and Appl ication File s Issue 2 .2 April 2005 67 4600 Series IP T elephone Scrip t s and Application Files The files necessary to operate the 4600 Series IP T elephones are availabl e on the A vaya W eb site at : http: //www .
Ser ver A dmin istr ati on 68 4600 Series IP Telephone Release 2.2 LAN Administrator Guide ● Download the self -ext racting execut able fil e, or the correspondi ng zi p file. ● Extract all t he file s. When ext racti ng t he 4630 f iles, ens ure that y ou all ow th e direc tories t o be created.
4600 Serie s IP Tele phone Scrip ts and Appl ication File s Issue 2 .2 April 2005 69 The A vaya- provided upgrade scr ipt fil e incl udes lines that tell the telephone to GET 46xxsettings .scr and 46xxsetti ngs.txt . Th ese lines cause the t elephone to use TFTP/HTTP to attempt to downlo ad the fi le specif ied in the GET command.
Ser ver A dmin istr ati on 70 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Note: Note: All bundles i nclude the complete sof tware for the other , non-4610SW/46 20SW/ 4621SW/4622SW T elephones. The sof tware includes the 4620 IP T elephone, but not the 4630/ 4630SW , which remai ns separat e.
4600 Serie s IP Tele phone Scrip ts and Appl ication File s Issue 2 .2 April 2005 71 Content s of the Upgrad e Script This is a sample upgrade scr ipt file: Note: Note: The filenames fol l owing the SET APPNAME command in this sample are examples only and may not match those used in produc tion.
Ser ver A dmin istr ati on 72 4600 Series IP Telephone Release 2.2 LAN Administrator Guide IF $MODEL4 SEQ 4612 goto DEF4624 IF $MODEL4 SEQ 4620 goto DEF4620 IF $MODEL4 SEQ 4624 goto DEF4624 goto END #definity bigApp for 4602 model # DEF4602 SET APPNAME ap4602r1_61.
The GROUP S ystem Va lue Issue 2 .2 April 2005 73 Content s of the Settin gs File Check the last li nes of the Upgrade Script file example in the previous section. They show that aft er checking the appli cat ion soft ware , the 4600 Series IP T elephone looks for a 46xx setti ngs file.
Ser ver A dmin istr ati on 74 4600 Series IP Telephone Release 2.2 LAN Administrator Guide For example, the set ti ngs file might look like: IF $GROUP SEQ 1 goto CALLCENTER IF $GROUP SEQ 2 goto HOTDES.
QoS Issue 2 .2 April 2005 75 T o support IEEE 802.1D/Q, the 4600 Series IP T elephones can be administered eit her of t wo ways: ● from the network by appropri ate administrat ion of the DHCP or TFTP/HTTP servers, or ● at the telephone i tself using dialp ad input .
Ser ver A dmin istr ati on 76 4600 Series IP Telephone Release 2.2 LAN Administrator Guide With Dif fServ , the default DSCP is all zeroes , and represent s “no spec ial handling.
QoS Issue 2 .2 April 2005 77 Network Audio Quality Disp lay on 4600 Series IP T elephones With the ex ceptions of the 4601, 4606, 4612, 4624, and 4690 IP T elephones, a ll Ser ies 4600 I P T elephones are by def aul t admini stere d t o all ow th e end user an opportuni ty to moni tor net work audio per formance whil e on a cal l.
Ser ver A dmin istr ati on 78 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Y ou can disable the Network Audio Quality dat a and assessment disp lay for all set s by setting the system value NTWKAUDIO to a value of “0.” Admini st ering Options for the 4600 Seri es IP T elephones on page 80 explai ns how to do so.
VLAN Considerations Issue 2 .2 April 2005 79 VLAN Considerati ons If your L AN environment does n ot include V i rtual LANs (VLANs) , ignore t his secti on. Otherwise, this s ection cont ains information on how to administer 460 0 Series I P T elephones to minimize registr at ion time and maximize performance i n a VLAN environment .
Ser ver A dmin istr ati on 80 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Administering Options for th e 4600 Series IP T e lephones This chapte r’s Introducti on indicat es that ther e are many p arameters you c an adminis ter for t he 4600 Series IP T elephones.
Administering Options for the 4600 Seri es IP Telephones Issue 2 .2 April 2005 81 AUTH 0 Script file auth enticatio n value (0=HTTP is acceptabl e, 1=HTTPS is required). CNAPORT 8888 Ava ya Converged Netw ork Analyzer ( CNA) server registrat ion transport -layer port number (0-65535).
Ser ver A dmin istr ati on 82 4600 Series IP Telephone Release 2.2 LAN Administrator Guide OPST A T 111 Options st atus flags. Consi sts of 3 “bi ts” of the for m abc , wher e each let ter represent s a 0 (disabled /off ) or 1 (enab led/on).
Administering Options for the 4600 Seri es IP Telephones Issue 2 .2 April 2005 83 Note: Note: Ta b l e 6 applies to all 460 0 Series I P T eleph ones. The 4630/ 4630SW and 4620/4620 SW/4621SW/ 4622SW/4 625SW IP T elephones have addit ional, optional administrati on.
Ser ver A dmin istr ati on 84 4600 Series IP Telephone Release 2.2 LAN Administrator Guide DNS Addressing As of Release 1.5, the 4600 IP T elephones support DNS addresses and dott ed decimal addresses. The telep hone attempt s to resol ve a non-ASCII- encoded dott ed decimal I P Address by checking the content s of DHCP Option 6.
Enhanced Local Dialing Issue 2 .2 April 2005 85 Enhanced Lo cal Dialing The 4610SW , 4620/4620SW , 4621SW , 4622SW , 4625SW , and 4630/4630 SW have a variety of telephony- related appli cations (e. g., S peed Dial, Cal l Log, W eb Browser , etc.). These applicat ions might obtai n a telephone number during oper ation.
Ser ver A dmin istr ati on 86 4600 Series IP Telephone Release 2.2 LAN Administrator Guide The system values rel evant to the Enhanced Dialing Feature ar e: ● PHNCC - the media server’s int ernational country c ode. For example, “1” f or the Uni ted S tates, “ 44” for the United Kingdom, etc .
Customizing the 4630/4630SW IP Telephone Issue 2 .2 April 2005 87 Customizing the 4630/ 4630SW IP T elephone The 4630/4630SW I P T elephone has so me unique and powerf ul cap abilit ies that t ake advant age of its l arge di splay and access to LAN facili ti es.
Ser ver A dmin istr ati on 88 4600 Series IP Telephone Release 2.2 LAN Administrator Guide T able 7: 4630/ 4630SW IP T elephone Customizable System Parameters by Applicati on Para m e t e r N a me Def.
Customizing the 4630/4630SW IP Telephone Issue 2 .2 April 2005 89 Note: Note: For a ssist ance in deve loping lo cal Web sites t ailored to the 4 630 IP T elephone’s display , see Appendix B: Creating W eb Sites f or the 4630/ 4630SW IP T elephone .
Ser ver A dmin istr ati on 90 4600 Series IP Telephone Release 2.2 LAN Administrator Guide 4630/4630SW Backup /Restore 4630/4630 SW users can cr eate an FTP backup file for S peed Dial b utton labels and unique option or p ar ameter settings. The associ ated Option is covered in Chapter 8 of the 4630/ 4630SW IP T elephone User Guide .
Customizing the 4630/4630SW IP Telephone Issue 2 .2 April 2005 91 If the Automati c Backup opt ion is set to No , S peed Dial dat a, Opt ions and Par ameter setti ngs are not saved. However , the user can forc e a one-time backup via the appropri a te opt ion.
Ser ver A dmin istr ati on 92 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Customizing 4610SW , 4620/4620SW , 4621 SW , 4622SW , and 4625SW IP T elephones The 4610SW/4620/4620SW/4621SW/ 4622SW/4625SW IP T elephones have some uni que and powerful cap abil i ties that t a ke advant age of the ir display and acces s to LAN facilities.
Customiz ing 4610SW , 4620/4620S W, 4621S W, 4622SW, a nd 4625SW IP Telep hones Issue 2 .2 April 2005 93 T able 8: 4610SW , 4620/4620SW , 4621SW , 4622SW , and 4625SW IP T elephone Customizable System.
Ser ver A dmin istr ati on 94 4600 Series IP Telephone Release 2.2 LAN Administrator Guide W eb Access Applicati on Parameters: SUBSCRIBELIST " " (Null) Optional Subscr iption list fo r potential pushed conte nt.
Customiz ing 4610SW , 4620/4620S W, 4621S W, 4622SW, a nd 4625SW IP Telep hones Issue 2 .2 April 2005 95 Note: Note: Appendix C: Creating Web Sit es for Other 4600 Series IP T elephones provides assist ance in developi ng loc al Web si tes tailo red to t he 4610SW/4620/4620SW IP T elephone’ s displ ay .
Ser ver A dmin istr ati on 96 4600 Series IP Telephone Release 2.2 LAN Administrator Guide In T able 9 , “suppr essed” appl ications are not displ ayed to t he user . Sof tkey label s, applicat ion tabs, etc. that wou ld us ually be labeled or displa yed to indicate th e presence of that application are not labeled or displayed.
Backup/Res tore for 4 610SW, 46 20/4620SW , 4621SW, 462 2SW an d 4625SW IP Telephone s Issue 2 .2 April 2005 97 Backup/Restore for 4610 SW , 4620/462 0SW , 462 1SW , 4622SW a nd 4625SW IP T e lephones.
Ser ver A dmin istr ati on 98 4600 Series IP Telephone Release 2.2 LAN Administrator Guide In additi on to S peed Dial lab els and associa ted phone numbers, the followi ng options, sett ings and non-.
Issue 2 .2 April 2005 99 Chapter 5: T roubleshooting Guidelines Introduction This chapt er descri bes problems that might occur dur ing 4600 Series IP T elepho ne operatio n and possible ways of re solving these prob lems.
Troubleshooting Guidelines 100 4600 Series IP Telephone Release 2.2 LAN Administrator Guide T able 10: Some Error Condit ions in Operation of 4600 Series IP T elephones Condition Cause/Res olution The telephone cont inually rebo ots, or re boots continuous ly about every 15 minutes.
Error Conditions Issue 2.2 Apr il 2005 101 The tel ephone was working, but does not work now , AND no light s a re lit on the phone and the display is not l it. CAUSE: Loss o f power . RESOLUTION: Check the connecti ons between the t elephone, the power supply , and the power jack.
Troubleshooting Guidelines 102 4600 Series IP Telephone Release 2.2 LAN Administrator Guide The telephone works , but t he audio quality i s poor , specifi cally: the user hears echo when speaking on a handset. CAUSE: Echo f rom digit al-to-an alog conversion on your A vaya media server trunk.
Error Conditions Issue 2.2 Apr il 2005 103 The telephone works properly except for the S peaker . CA USE: The S peaker was turned of f on the PBX. RESOLUTION: Administe r the PBX t o allow that st ation’ s S peaker to oper ate. If that does not work, do a Self-te st on the te lephone.
Troubleshooting Guidelines 104 4600 Series IP Telephone Release 2.2 LAN Administrator Guide The TFTP or HTTP script file is ignor ed or not used by the telephone AND the TFTP or HT TP se rver is a LINUX or UNIX system. CAUSE: The telep hone expect s li nes of the scri pt file to te r m in a t e w it h a <Carriage Return> <Line Feed> .
Error Conditions Issue 2.2 Apr il 2005 105 The user indica tes a 4610SW/4620/4620SW/ 4621SW/4622SW/4625SW -specifi c or 4630/46 30SW -specifi c application is not access ible. CAUSE: The 46xxsett ings scrip t file is not pointed to accurat ely , or is not properly administered to allow t he applica tion.
Troubleshooting Guidelines 106 4600 Series IP Telephone Release 2.2 LAN Administrator Guide There are three area s where instal lers can troub lesh oot problems before seek ing assist ance from the system or LAN administr ator: 1. Check the power and Ether net wiring to ensure that: ● all co mponents ar e plugged i n correctl y .
The Clear Administrative Option Issue 2.2 Apr il 2005 107 C L E A R then r estores al l such dat a to def ault valu es. The C L E A R opti on does not af fect the soft ware load itsel f, so if you hav e upgraded the telephone, the phone retai ns the l atest soft ware.
Troubleshooting Guidelines 108 4600 Series IP Telephone Release 2.2 LAN Administrator Guide The Reset Admini str ative Option As indic ated in some troubl eshoot ing procedur es, sometimes i t is appr opriate t o r eset the 460 0 Series IP T elephone.
The Reset Administrative Option Issue 2.2 Apr il 2005 109 The 4601 IP T elephone flashes both Message W aiting ind icators 500 milli seconds on, 500 milliseconds of f to indicate user input is expec ted.
Troubleshooting Guidelines 110 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Rest art th e T eleph one Use the following proc edure to restart the telephone.
The View Administration Option Issue 2.2 Apr il 2005 111 The V iew Administrati on Option If you are using st atic addressi ng and encount er problems, use thi s proce dure to verify th e curre nt va lues o f sy stem para mete rs a nd file versi ons.
Troubleshooting Guidelines 112 4600 Series IP Telephone Release 2.2 LAN Administrator Guide T able 1 1: Parameter V alues Name System V alue Format Model 46ccDccc Up to 8 ASCII g raphics char acters. Phone SN cccccccccccc cccccccc Phone Serial Number , up to 18 ASCII graphic characters.
Error Messages Issue 2.2 Apr il 2005 113 Error Messages The 4600 Seri es IP T elephones issue messages in Englis h only . The IP teleph ones also dis play messages from the swit ch, which out sid e the United S tates might is sue messages in the local language.
Troubleshooting Guidelines 114 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Discovering... CAUSE: The telephone is seeki ng a gatekeeper on the media server , using it s administer ed ga teke eper list.
Error Messages Issue 2.2 Apr il 2005 115 No file server address CAUSE: The f ile ser ver IP Address in t he IP telephone’ s memor y is all ze r oes. RESOLUTION: Depending on the specific re quirements of your network, th is may not be an error .
Troubleshooting Guidelines 116 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Extension in use CAUSE: The specified exte nsion is already in use, according to the A vaya media server .
Error Messages Issue 2.2 Apr il 2005 117 Resource Error CAUSE: The A vaya media s erver rej ects the regis tration request. RESOLUTION: V erify your Avaya media ser ver administr ati on to ensure the telephon e’ s proper IP Address, ext ension, and p asswor d are bein g used.
Troubleshooting Guidelines 118 4600 Series IP Telephone Release 2.2 LAN Administrator Guide T roubleshoo ting the 4601 I P T elephone This sect ion descri bes specif ic problems t hat can oc cur during 4601 IP T elephone i nstal lation, administr at ion or normal operation, and possible ways of resol vin g these problems.
Troubleshooting the 4601 IP Telephone Issue 2.2 Apr il 2005 119 T able 14: Possibl e Error Messages During 4601 IP T elephone Inst allat ion or Operation Error Message 4601 Vi sual Indication/Cause /Resolution Extension Error.
Troubleshooting Guidelines 120 4600 Series IP Telephone Release 2.2 LAN Administrator Guide Password Error. VISUAL INDICA TION: Message W aiting indicator s at t op of phone and lef t middle of facepl.
Troubleshooting the 4601 IP Telephone Issue 2.2 Apr il 2005 121 Wrong Set Type. VISUAL INDICA TION: Message W aiting indicator s at t op of phone and lef t middle of facepl ate display a broken flut t.
Troubleshooting Guidelines 122 4600 Series IP Telephone Release 2.2 LAN Administrator Guide.
Issue 2.2 Apr il 2005 123 Appendix A: A vaya - 46xx IP T elephone MIB Downloading the A vaya - 46x x IP T elephone MIB The custom Manag ement Inf ormation Base ( MIB) is av ailable in *. txt format for fre e download at http:/ /www .avaya.com/suppor t .
Avaya - 46xx IP Telephone MIB 124 4600 Series IP Telephone Release 2.2 LAN Administrator Guide.
Issue 2.2 Apr il 2005 125 Appendix B: Creating W eb Sites for t he 4630/4 630SW IP T elephone Introduction This appendix descri bes the capabil ities and limit ati ons of the 4630/ 4630SW IP T elephone’s We b Browser . W e also provi de suggestio ns to help you design Web sites fo r viewing on the 4630/4630 SW .
Creatin g Web Sites for the 4 630/4630SW IP Telep hone 126 46 00 Series IP Telephone Release 2.2 LAN Administrator Guide General Background The 4630 IP T elephone display is a 1/4-VGA (320 pixe ls wide by 240 pixels high, 256 colo rs supported) display .
Browser F eatures and Behavior Issue 2.2 Apr il 2005 127 Do cum ent Ske leto n Cert ain tags define the basic framework of an HTML document. Most browsers are usually good at dealing with missing tags. However , when you appl y style sheet s it is essential that you follow the t ag struc tures.
Creatin g Web Sites for the 4 630/4630SW IP Telep hone 128 46 00 Series IP Telephone Release 2.2 LAN Administrator Guide ● <em> indic a tes emphasis on a string of text. This is the co ntextual equi valent of using the <i> (italic ) tag.
Browser F eatures and Behavior Issue 2.2 Apr il 2005 129 Physical Style Physical tag s are ef fect ively the opposite of content- based ta gs. The t ext in a physical t ag might have no meani ng whats oever , out side what the designer i ntended. These t ags show text in a distin ct style.
Creatin g Web Sites for the 4 630/4630SW IP Telep hone 130 46 00 Series IP Telephone Release 2.2 LAN Administrator Guide ● <q> indic ates that the followi ng tex t is a short quote, and shoul d b e shown in double-quot es (according to document atio n).
Browser F eatures and Behavior Issue 2.2 Apr il 2005 131 ● <th> adds a header for some column(s) of a table. ● <t d> adds a p iece of da ta f or some row(s ) and col umn(s) of a table. ● <thead> defines a set of table header rows.
Creatin g Web Sites for the 4 630/4630SW IP Telep hone 132 46 00 Series IP Telephone Release 2.2 LAN Administrator Guide Links As of Release 1.8, the 4630/4630SW IP T elephones support di aling from hyperli nks. T o dial from a link, a given lin k’ s href at tr ibute value must of the form tel: nnnnn or java script: dial(‘ nnnnn ’).
Browser F eatures and Behavior Issue 2.2 Apr il 2005 133 ● <noframes> pr ovides a f allback for browsers t hat don’ t handle frames. If the designer intends to use fr ames and make these p ages available to the phone, thi s t ag should cert ainly be employed.
Creatin g Web Sites for the 4 630/4630SW IP Telep hone 134 46 00 Series IP Telephone Release 2.2 LAN Administrator Guide Character Enti ties As with any synt actic languag e, HTML has certain cha ract ers that have specia l meaning. The two most o bvious chara cters are the < and > symbo ls, which surround al l tags .
Design Guideline s Issue 2.2 Apr il 2005 135 Cookies Cookies can be a useful feat ur e in maintai nin g the state of a user when interacting with a W eb site.
Creatin g Web Sites for the 4 630/4630SW IP Telep hone 136 46 00 Series IP Telephone Release 2.2 LAN Administrator Guide Images Using images in a Web page is always a concern . For example, a page with many images can slow up downloading. While this is stil l a concer n in the phone, an image’ s size has a much greater eff ect.
Design Guideline s Issue 2.2 Apr il 2005 137 Fonts Font size i s a major concer n in the browser . Without designe r inte rvention, t he browser dis plays text as if it were runni ng on a PC in a normal wid th and height di splay . This means that the fonts shown appear huge relat ive to the screen size.
Creatin g Web Sites for the 4 630/4630SW IP Telep hone 138 46 00 Series IP Telephone Release 2.2 LAN Administrator Guide User Interaction As these Desig n Guidel ines indicate, HTML forms work r easonabl y well in the Browser . However , due to the phone’s limi t ations as an input devi ce, keyboard input can be dif ficult.
Design Guideline s Issue 2.2 Apr il 2005 139 The generated code is rendered as thi s Web p age:.
Creatin g Web Sites for the 4 630/4630SW IP Telep hone 140 46 00 Series IP Telephone Release 2.2 LAN Administrator Guide.
Issue 2.2 Apr il 2005 141 Appendix C: Creating W eb Sites fo r Other 4600 Series IP T elephones Introduction A Web browse r is available for W eb applicati on devel opment in these 4600 Series IP T el.
Creating Web Sites for Other 460 0 Seri es IP Telephones 142 46 00 Series IP Telephone Release 2.2 LAN Administrator Guide.
Issue 2.2 Apr il 2005 143 Appendix D: Administering Thin Client Directories Introduction If you have a corporat e dat abase that support s the Lightweig ht Directory Access Protocol (LDAP), A vaya’ s Thin Client Dir ecto ry applicati on can communicate with that data base.
Administering Thin Client Directories 144 46 00 Series IP Telephone Release 2.2 LAN Administrator Guide.
Issue 2.2 Apr il 2005 145 Appendix E: The Push Feature Introduction Release 2.1 of the 4600 Series IP T elephones provides suppor t for a feature called “Push,” which appl ies to the 4610SW , 4620, and 4620SW T elephones.
The Push Featur e 146 46 00 Series IP Telephone Release 2.2 LAN Administrator Guide ● Audio Messages (R TP) can be pushed. Pushed audio mes sages can drive t he telephone of f-hook, i f necessary and play the pushed mess age through t he telephone ’s S peaker .
Issue 2.2 Apr il 2005 147 Ind ex Index Numerical 4600 Seri es IP Telep hones . . . . . . . . . . . . . 34 Adminis teri ng on Avaya Me dia Servers . . . . . . 46 Adminis tering Options for . . . . . . . . . . . . 80 Adminis tration Alt ernatives and Opti ons .
148 4600 Series IP Telephone Release 2.2 LAN A dministrator Guide Index D DEFINITY R eleases 9 , 9.5, and 1 0 . . . . . . . . . 46 Delay and Jitter . . . . . . . . . . . . . . . . . . 22 DHCP and File Server Administration . . . . . . . . 47 DHCP and File Servers .
Issue 2.2 Apr il 2005 149 Ind ex Reset Admin istrati ve Op tion . . . . . . . . . . . . 108 Resta rt the Telep hone . . . . . . . . . . . . . . . 11 0 RSVP and RTCP . . . . . . . . . . . . . . . . . 78 S S8300 Me dia Server , as TFTP Serv er . . . . .
150 4600 Series IP Telephone Release 2.2 LAN A dministrator Guide Index.
Ein wichtiger Punkt beim Kauf des Geräts Avaya 4600 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Avaya 4600 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Avaya 4600 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Avaya 4600 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Avaya 4600 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Avaya 4600 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Avaya 4600 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Avaya 4600. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Avaya 4600 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
