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4600 Series IP Telephone LAN Administrator Guide 555-233-507 Issue 4 August 2006.
© 2006 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. ca n assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases.
Issue 4 August 2006 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Intended Audience . . . . . . . . . . . . . . . . . . . . . .
Contents 4 4600 Series IP Telephone LAN Administra tor Guide Registration and Authenticatio n . . . . . . . . . . . . . . . . . . . . . . . 35 WAN Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Initialization Process .
Contents Issue 4 August 2006 5 Adding the DHCP Option . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Activating the Leases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Verifying Your Configuration . . . . . . . . . . . . . . .
Contents 6 4600 Series IP Telephone LAN Administra tor Guide Setting the Date and T ime on SIP IP T elephones . . . . . . . . . . . . . . . . . . 1 12 Setting the Dial Plan on SIP IP T elephones . . . . . . . . . . . . . . . . . . . . . 1 13 Customizing the 4630/4630SW IP T elephone .
Contents Issue 4 August 2006 7 Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Frames . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Forms . . . . . . . . . . . . . . . . . .
Contents 8 4600 Series IP Telephone LAN Administra tor Guide.
Issue 4 August 2006 9 Chapter 1: Introduction About This Guide This guide provides a description of V oice over IP and descri bes how to administer the DHCP , TFTP , and HTT P servers. It also covers how to troubleshoot operational problems with the 4600 Series IP T elephones and the servers.
Introduction 10 4600 Series IP Telephon e LAN Administrator Guide Sets that support both protocols, for example, the 4610 SW , do not support each protoco l simultaneou sly . Instead, a given telephone must be loade d with software that sup ports one protocol or the other .
Document Organizatio n Issue 4 August 2006 11 Document Organization The guide conta ins the following sections: Chapter 1: Introduction Provides an overview of the 4600 Series IP T elephone LAN Administrator document.
Introduction 12 4600 Series IP Telephon e LAN Administrator Guide Change History Issue 1.0 This document was issued for the first time in Novembe r 2000. Issue 1.1 This version of the document, revised and issued in April 2001 , supports through DEFINITY ® Re lease 9.
Document Organizatio n Issue 4 August 2006 13 What’ s New in Issue 4 New material in this issue to support Release 2.6 software in cludes: ● Support for IEEE 802.1X authent ication standard and a corres ponding system p arameter , DOT1X. ● Support for Link Layer Discovery Proto col (LLDP).
Introduction 14 4600 Series IP Telephon e LAN Administrator Guide T erms Used in This Guide 802.1D 802.1Q 802.1Q defines a layer 2 frame structure that supp orts VLAN identification and a QoS mechanism usually referred to as 80 2.
Document Organizatio n Issue 4 August 2006 15 LLDP Link Layer Discovery Protocol. All IP T elephones with an Ethernet interface support the transmission and recep tion of LLDP frames on the Ethernet line interface in accordance with IEEE standard 802.
Introduction 16 4600 Series IP Telephon e LAN Administrator Guide SIP Session Initiation Protocol. An IETF st andard protocol for IP communication. SIP enables IP telephony gateways, client e n dpoint s, PBXs, and other communication systems or devices to communicat e with each other .
Online Document ation Issue 4 August 2006 17 Conventions Used in This Guide This guide uses the following te xtual, symbolic, and typographic conventions to help you interpret information. Symbolic Conventio ns Note: Note: This symbol precedes ad ditional info rmation about a topic.
Introduction 18 4600 Series IP Telephon e LAN Administrator Guide Related Document s ● DEFINITY ® ECS (Enterprise Communication Se rver) Documentation Re lease 8.4 This CD contains d ocumentati on that describes, among other things, how to administer a DEFINITY ECS switch with Release 8.
Related Documents Issue 4 August 2006 19 ● Avaya Communication Manager Document ation Release 2.2 This document describes how to adminis ter a switch with A vaya Communication Manager software. T his document is prov ided with the A vaya Communication Manager Release 2.
Introduction 20 4600 Series IP Telephon e LAN Administrator Guide ● Converged Communications Server Rele ase 3.0 Installation and Administration (555-245-705) This document describes procedures for in st alling and administering the Converged Communication Server , used by Session In itiation Protocol (SIP) IP T elephones.
Related Documents Issue 4 August 2006 21 ● 4610SW IP T elephone User Guide (555-233-784) This document provides det ailed informat ion about using the 4610SW IP T elephone. ● 4610SW SIP IP T elephone User Guide (16-300472)) This document provides det ailed informati on about using th e 4610SW SIP IP T elephone.
Introduction 22 4600 Series IP Telephon e LAN Administrator Guide IETF Document s The following document s provide st andards relevant to IP T elephony and are available for free from the IETF W eb site: http://www .ietf.org/rfc.html . ● Requirements for Internet Host s - Communication Layers , October 198 9, by R.
Related Documents Issue 4 August 2006 23 ● SNMPv2 Management Information Base fo r th e In ternet Protocol using SMIv2, November 1996, edited by K. McCloghrie (RFC 201 1) ● S tructure of Management Information V ersion 2 (SMIv2), April 1999, edited by K.
Introduction 24 4600 Series IP Telephon e LAN Administrator Guide ITU Document s The following document s are available for a fee from the ITU Web site: http://www .itu.int . ● Recommendation G .71 1, Pulse Code Modulation (PCM) of V oice Frequencies , November 1988 ● Recommendations G .
Customer Support Issue 4 August 2006 25 ISO/IEC, ANSI/IEEE Document s The following document s are available free from the ISO/IEC st andards Web site: http://www .standard s.ieee.org/getieee802/portfolio.html . ● International S tandard IS O/IEC 8802-2:1998 ANSI/IEEE S td 802.
Introduction 26 4600 Series IP Telephon e LAN Administrator Guide.
Issue 4 August 2006 27 Chapter 2: Overview of V oice over IP (V oIP) and Network Protocols Introduction This chapter describes the dif ferences between data and voice networks, and the factors that influence the performance o f V oIP .
Overview of Voice ove r IP (VoIP) and Network Protocols 28 4600 Series IP Telephon e LAN Administrator Guide ● Addressing: a unique address that must identify e ach terminal on a network.
Overview of Voice over IP (VoIP) Issue 4 August 2006 29 T andem Coding T andem coding, also called transcod ing, refers to converting a voice signal from ana log to digital and ba ck again. When calls are rout ed over mu ltiple IP facilities, th ey can be subject to multiple transcodings.
Overview of Voice ove r IP (VoIP) and Network Protocols 30 4600 Series IP Telephon e LAN Administrator Guide TFTP The Ava ya 4600 IP T elephones can get useful application information from the TFTP server . The telephones also can upgrade themselves us ing files stored on the TFTP server .
Overview of Voice over IP (VoIP) Issue 4 August 2006 31 NA T A Network Address T ranslation (NA T) is an app lication that can be administered between your network and the Internet. The NA T translates network layer IP addresses so your local intranet IP addresses can duplicate global, I nternet addresses.
Overview of Voice ove r IP (VoIP) and Network Protocols 32 4600 Series IP Telephon e LAN Administrator Guide SNMP Simple Network Management Protocol (SNMP) is a f amily of standards-b ased protocols and procedures to allow vendor-ind ependent data network management.
4600 Series IP Telephones Issue 4 August 2006 33 Avaya assumes that your organ ization has perf ormed a network a ssessment with or without Avaya ’s assist ance before attempting to inst all V oice over IP .
Overview of Voice ove r IP (VoIP) and Network Protocols 34 4600 Series IP Telephon e LAN Administrator Guide Sof tware As shipped from the factory , the 4600 Series IP T elephones may not contain the latest sof tware.
4600 Series IP Telephones Issue 4 August 2006 35 A minimum of two DHCP servers are recommended for reliability . Avaya strongly recommends that a DHCP server be available at remote sites if W AN failures isolate IP telephones from the central site DHCP server(s).
Overview of Voice ove r IP (VoIP) and Network Protocols 36 4600 Series IP Telephon e LAN Administrator Guide Initialization Process These steps o ffer a high -level description of the information e xchanged when the telephone initializes and registers.
Initialization Process Issue 4 August 2006 37 The script files, application files, a nd settings files discussed in this section are id entical for HTTP and TFTP servers. The general downloading pr ocess for those files is essentially the same. One exception is that when yo u use an H TTPS server , a TLS server is contacted first.
Overview of Voice ove r IP (VoIP) and Network Protocols 38 4600 Series IP Telephon e LAN Administrator Guide Unnamed Registration. A tele phone registered with Unnamed Registration has t he following .
TCP/UDP Port Utilization Issue 4 August 2006 39 Figure 1: Signaling, Audio and Management Diagram 4600 Series IP T elephone Port: 49300 Port: [1500–6500] randomly selected Port: 5060 Port: [2048–3.
Overview of Voice ove r IP (VoIP) and Network Protocols 40 4600 Series IP Telephon e LAN Administrator Guide Figure 2: Initialization and Address Resolution Diagram 4600 Series IP T elephone Port: 68 .
TCP/UDP Port Utilization Issue 4 August 2006 41 Figure 3: Applications Diagram 4600 Series IP T elephone Port: [1024 – 5000] Operating System – selected (only active if DIRSRVR is non-null) Port: .
Overview of Voice ove r IP (VoIP) and Network Protocols 42 4600 Series IP Telephon e LAN Administrator Guide Suggestions for Inst allation and Configuration Reliability and Performance There is a cost/performance trade-of f associated with V oice over IP .
Suggestions for Installation and Configu ration Issue 4 August 2006 43 switch can instruct such a 4600 Serie s IP T elephone to initiate a ping or a tracero ute to a specified IP address. The telepho ne carries out that instruction and sends a message to the switch indicating the result s.
Overview of Voice ove r IP (VoIP) and Network Protocols 44 4600 Series IP Telephon e LAN Administrator Guide Security In V oIP , physical wire is replaced with an IP connection. The connection is more mobile. Unauthorized relocation of the IP telephone allo ws unauthorized users to se nd and receive calls as the valid owner .
Suggestions for Installation and Configu ration Issue 4 August 2006 45 ● As of Release 2.0, an SNMP community string is specified for all SNMP messages sent by the telephone. ● As of Release 1.8, dialp ad access to Local Administration Procedu res, such as spe cif ying IP addresses, is restricted by a p assword.
Overview of Voice ove r IP (VoIP) and Network Protocols 46 4600 Series IP Telephon e LAN Administrator Guide.
Issue 4 August 2006 47 Chapter 3: Requirement s Introduction The 4600 Series IP T elephones use Internet Pr otocol (IP) technology with Ethernet line interfaces.
Requirements 48 4600 Series IP Telephon e LAN Administrator Guide 4600 Series IP T elephones supporting SIP need Avaya Converged Communications Se rver (CCS) Release 3.
Hardware Requirements Issue 4 August 2006 49 Additional Hardware Requirement s ● Ensure that the appropriate circuit pack(s) ar e administere d on your media server . See the media server ’s hardware guide f or more detail. ! Import ant: Important: IP telephone firmware Release 2.
Requirements 50 4600 Series IP Telephon e LAN Administrator Guide S o ft w a r e R e q u i r e m e n ts The following sof tware is required for 4600 Series IP T elephones to work properly: ● The DHCP server and application must be installed and pr operly administered, as described in DHCP on page 61.
Software Requireme nts Issue 4 August 2006 51 ● For 4610SW/4620/4620SW/4621SW/462 2SW/4625SW IP T elephone environment s, if users are to have access to LDAP directories or cor porate WML Web sites, the appropriate servers must be in place. Y ou must download the LDAP Directory Application software from the A vaya support Web site.
Requirements 52 4600 Series IP Telephon e LAN Administrator Guide.
Issue 4 August 2006 53 Chapter 4: Server Administration Introduction When a 4600 Series IP T elephone is plugged in and powered, it automatically negotiates with its associated LAN to dete rmine the Ethernet speed.
Server Administration 54 4600 Series IP Telephon e LAN Administrator Guide These para meters can be administered in a variety of wa ys, as indicated in T able 2 .
Introduction Issue 4 August 2006 55 Interface DHCP DHCP and File Servers on page 59, and Administering Options for the 4600 Series IP T elephones on page 100. Settings file (strongly recommended) DHCP and File Servers on page 59, and Administering Options for the 4600 Series IP T elephones on page 100.
Server Administration 56 4600 Series IP Telephon e LAN Administrator Guide General information about a dministering DHCP servers is covered in DHCP and File Servers on page 59, and more specifically , DHCP on page 61. General information about administering TFTP servers is covered in DHCP and File Servers , and more specifically , TFTP (H.
Parameter Data Precedence Issue 4 August 2006 57 Parameter Dat a Precedence If a given parameter is administe red in multiple places, the last server to provide the p arameter has precedence.
Server Administration 58 4600 Series IP Telephon e LAN Administrator Guide Administering 4600 Series IP T elephones on A vaya Media Servers (H.323 Only) DEFINITY Releases 9, 9.5, 10, and A vaya Communication Manager Sof tware Release 1.1+ DEFINITY ® Releases 9 and 9.
DHCP and File Servers Issue 4 August 2006 59 DHCP and File Servers Dynamic Host Configuration Protocol (DHCP) provides a means by which configuration parameters can be au tomatically assigned to cl ient s on a TCP/IP network.
Server Administration 60 4600 Series IP Telephon e LAN Administrator Guide When specifying IP addresses f or the file serv er or media server , use either dotted decimal format (“xxx.xxx.xxx.xxx”) or DNS names. If y ou use DNS, note that the system value DOMAIN is appended to the IP addresses you sp ecify .
DHCP Issue 4 August 2006 61 DHCP This section provides basic information on DHCP servers and generic information on DHCP server administration. Choosing a DHCP Configuration A discussion on how to best set up your network to wo rk with the 4600 Series IP T elephones is beyond the scope of this document.
Server Administration 62 4600 Series IP Telephon e LAN Administrator Guide DHCP Generic Setup This document is limited to describing a generic a dministration that works with the 4600 Series IP T elephones. Three DHCP soft ware alternatives are common to Windows ope rating systems: ● Windows NT ® 4.
DHCP Issue 4 August 2006 63 Note: Note: The DHCP stan dard states that when a DHCP le ase expires, the device should immediately cease using it s assigned IP address. If the network has prob lems and the only DHCP server is centralize d, th e server is not accessible to the given telephone.
Server Administration 64 4600 Series IP Telephon e LAN Administrator Guide - A 4600 Series IP T elephone-specific DHCP option specifying informatio n such as: TFTP server and A vaya Media Server Gate keeper IP addre sses, or SIP-specific parameters, such as SIPPR OXYSR VR, as defined in 4600 Series IP T elephone Customizable System Parameters .
DHCP Issue 4 August 2006 65 Administer DHCP servers to deliver only the optio ns specified in this document. Administering additional, unexpected options might ha ve un expected consequence s, including possibly causing the IP telephone to ignore the DHCP serve r .
Server Administration 66 4600 Series IP Telephon e LAN Administrator Guide Windows NT 4.0 DHCP Server This section contain s details on how to verify and configure the DHCP ser ver included in the Windows NT ® 4.0 server operating system. Use V erifying the Installation of the DHCP Server to verify whe ther the DHCP server is installed.
DHCP Issue 4 August 2006 67 Creating a DHCP Scope for the IP T e lephones Use the following procedure to create a DHCP scope for the IP telephones. 1. Select Star t --> Programs --> Admin T ools --> DHCP Manager . 2. Expand Local Machine in the DHCP Servers window by double clicking it until the + sign changes to a - sign.
Server Administration 68 4600 Series IP Telephon e LAN Administrator Guide 5. Under Lease Duration , select the Limited T o option and set the lease duration to the maximum. 6. Enter a sensible name for the Name field, such as “DEFINITY IP T elephones.
DHCP Issue 4 August 2006 69 Adding the DHCP Option Use the following procedure to add the DHCP option. 1. Highlight the scope you just created. 2. Select Scope under DHCP Options . 3. Select the 176 option that you created from the Unused Options list.
Server Administration 70 4600 Series IP Telephon e LAN Administrator Guide V erify the Scope Option, 176 46XXOPTION Use the following procedure to verify the scope option: 1. Select Scope under DHCP OPTIONS . 2. In the Active Options: scroll list, click 176 46XXOPTION .
DHCP Issue 4 August 2006 71 Creating and Configur ing a DHCP Sco pe Use the following procedure to cr eate and configure a DHCP scope. 1. Select Star t --> Programs --> Administrative T ools --> DHCP . 2. In the console tree, click the DHCP server to which you want to add the DHCP scope for the IP telephones.
Server Administration 72 4600 Series IP Telephon e LAN Administrator Guide Note: Note: Y ou can add additional exclusion r anges later by right clicking the Address Pool under the newly created scope and selectin g the New Exclusion Range option. Example: Suppose the ranges of IP addre sses avai lable for your IP telephone network are: ● 135.
DHCP Issue 4 August 2006 73 Adding DHCP Options Use the following procedure to add DHCP op tions to the scope you created in the previous procedure. 1. On the DHCP window , right-click the Scope Options folder under the scope you created in the last procedure.
Server Administration 74 4600 Series IP Telephon e LAN Administrator Guide 14. From the list in A vailable Options , check option 003 Router . 15. Enter the gateway (router) IP Address from the IP address field of T able 3: Required Network Information Before Installation - Per DHCP Server .
TFTP (H.323 Only) Issue 4 August 2006 75 TFTP Generic Setup The following phases are involved in setting up a TFTP server . ● Install the TFTP server sof tware. ● Configure the file path p arameter to the directory where the files are to be stored.
Server Administration 76 4600 Series IP Telephon e LAN Administrator Guide HTTP This section gives general g uidance to set up an HT TP server for downloading sof tware updates to 4600 Series IP T elephones. ! CAUTION: CAUTION: The files defined by HTTP server configu ration must be accessible from all IP telephones invoking those files.
4600 Series IP Telephone Scripts and Applicat ion Files Issue 4 August 2006 77 4600 Series IP T elephone Script s and Application Files ! Import ant: Important: Y ou can convert a 4602, 4602SW , 4602SW+, 4610SW , 46 20SW , and 4621SW IP T elephone from H.
Server Administration 78 4600 Series IP Telephon e LAN Administrator Guide The Ava ya-provided upgrade script files, and the binaries included in the zip files, upgrade the Avaya IP T elephones. Y ou should not need to modify them. It is essential that all the binary files be together on the file server .
4600 Series IP Telephone Scripts and Applicat ion Files Issue 4 August 2006 79 Note: Note: Enclose all data in quot ation marks for proper interpretation. The A vaya-provided upgrade script file includes line s that tell the telephone to GET 46xxsettings.
Server Administration 80 4600 Series IP Telephon e LAN Administrator Guide Note: Note: All bundles include the complete sof tware for the other , non-4610SW/4620SW/ 4621SW/4622SW T elephones. The software includes the 4620 IP T elephone, but not the 4630/4630SW , which remains separate.
4600 Series IP Telephone Scripts and Applicat ion Files Issue 4 August 2006 81 Content s of the Upgrade Script This is a sample upgrade script file: Note: Note: The filenames following the SET APP NAME command in this sample are examples only and may not match those used in production.
Server Administration 82 4600 Series IP Telephon e LAN Administrator Guide IF $MODEL4 SEQ 4612 goto DEF4624 IF $MODEL4 SEQ 4620 goto DEF4620 IF $MODEL4 SEQ 4624 goto DEF4624 goto END #definity bigApp for 4602 model # DEF4602 SET APPNAME ap4602r1_61.bin goto END #definity bigApp for 4606 model # DEF4606 SET APPNAME def06r1_73.
The GROUP System Value Issue 4 August 2006 83 Note: Note: The following is intended only a s an example. Y our settings will va ry from the settings shown. This sample assumes specification of a DNS Server , parameters for the 4630/4630SW Directory application, a nd a 4620 W eb Browser .
Server Administration 84 4600 Series IP Telephon e LAN Administrator Guide Here is an example of the settings file for the Call Center a gent: IF $GROUP SEQ 1 goto CALLCENTER IF $GROUP SEQ 2 goto HOTD.
QoS Issue 4 August 2006 85 # GROUP40 {specify settings unique to Group 4 0, for example} SET COVERAGEADDR "23000" SET SIPPROXYSRVR "{IP Address of server2}" SET SIPREGISTRAR "{IP Address of server2}" goto END # END {specify settings common to all Group s} QoS The 4600 Series IP T elephones support both IEEE 802.
Server Administration 86 4600 Series IP Telephon e LAN Administrator Guide T o support IEEE 802.1D/Q, the 4600 Series IP T elephones can be administered either of two ways: ● from the network by app.
QoS Issue 4 August 2006 87 DIFFSER V IETF RFCs 2474 and 2475 define “services” basically as dif ferent ways to treat a network’s different traf fic subsets at the Internet Protocol (IP) la yer , Layer 3. For example, some p ackets might be routed to expedite d elivery and minimize delay , with other packet s routed to minimize loss or cost.
Server Administration 88 4600 Series IP Telephon e LAN Administrator Guide The default value for MCPORT is 1719. Administer the switch to use a port within the proper range for the specific LAN, and th e IP telephone(s) will copy that port. A related p arameter is PORT AUD , which is the RTP port used by the switch .
QoS Issue 4 August 2006 89 For 4602/4602SW/4602SW+ IP T elephones, the Netw ork Audio Quality Screen gives the user a qualitative a ssessment of the current over all audio quality .
Server Administration 90 4600 Series IP Telephon e LAN Administrator Guide RTCP it self does not improve QoS, but provid es information to help identify where problem areas might be. Y ou cannot change the telephone’s RSVP or RTCP parameters directly on the te lephone or by TFTP or DHCP administra tion.
VLAN Considerations Issue 4 August 2006 91 VLAN Considerations This section contain s information on how to admin ister 46 00 Series IP T elephones to minimize registration time and maximize performance in a Virtual LAN (VLAN) environment.
Server Administration 92 4600 Series IP Telephon e LAN Administrator Guide Note: Note: Regardless of the setting of L2Q, VLANTEST , or L2QVLAN, you must have DHCP administered so that the te lephone will get a response to a DHCPDISCOVER when it makes that request on the default (0) VLAN.
VLAN Considerations Issue 4 August 2006 93 T able 7 provides several VLAN sep aration guidelines. T able 7: VLAN Separation Rules If Then VLANSEP is “0” (Disabled), OR the telephone is not tagging frames, OR the telephone is tagging frame s with a VLAN ID equal to PHY2VLAN.
Server Administration 94 4600 Series IP Telephon e LAN Administrator Guide Unnamed Registration As of Release 2.4, 4600 Serie s IP T elephones support unnamed registration. A telephone can register with the call serve r and receive limited service without requiring a n extension and password entry .
IEEE 802.1X Issue 4 August 2006 95 802.1X Pass-Through and Proxy Logoff As of Release 2.2.3, IP teleph ones support pass-through of 802.1x packet s to and from an attached PC. This e nables an attach ed PC running 802.1x supplicant sof tware to be authenticated by an Ethernet dat a switch.
Server Administration 96 4600 Series IP Telephon e LAN Administrator Guide These switches support the following th ree scenarios: ● St andalone telephone (T elephone Only Authenticates) - When the IP telephone is configured for Supplicant Mode (DOT1 X=2), the telephone can support authentication from the switch.
Link Layer Discovery Protocol (L LDP) Issue 4 August 2006 97 A 4600 Series IP T elephone initiates LLDP after receiving an LLDPDU message from an appropriate system.
Server Administration 98 4600 Series IP Telephon e LAN Administrator Guide TIA LLDP MED Inventory – Serial Number T elephone serial number . TIA LLDP MED Inve ntory – Manufacturer Name Av aya. TIA LLDP MED Inventory – Model Name MODEL4 - 4 character name.
Link Layer Discovery Protocol (L LDP) Issue 4 August 2006 99 On receipt of a LLDPDU message the A vaya IP T elephones will act on these T ype-Length-V alue (TL V) elements. These telephones: ● do not support LLDP on the secondary Ethe rnet interface.
Server Administration 100 4600 Series IP Telephone LAN Administrator Guide Administering Options for the 4600 Series IP T elephones This chapter ’s Introductio n indicates that there are many p arameters you can administer f or the 4600 Series IP T elephones.
Administering Options for the 4600 Series IP Telephones Issue 4 August 20 06 1 01 T able 10: 4600 Series IP T elephone Customizable System Parameters Parameter Name Default V alue Description and V alue Range AGCHAND 1 Automatic Gain Control status for handset (0=disabled, 1=enabled).
Server Administration 102 4600 Series IP Telephone LAN Administrator Guide COVERAGEADDR “ ” (Null) Call Coverage/Messages URI for SIP telephones. The URI used for Call Coverage and Mess ages buttons. V alid values are zero or one URI (0 to 255 ASCII characters).
Administering Options for the 4600 Series IP Telephones Issue 4 August 20 06 1 03 DNSSRVR " " (Null) T ext string containing the IP add ress of one or more DNS servers, at least one of which must be a valid , non-zero, dotted decimal address.
Server Administration 104 4600 Series IP Telephone LAN Administrator Guide DSTSTOP LSunOct2L Daylight Saving s T ime S top Date for SIP telephones. V alid values and format are the same as DSTST ART . ENHDIALST A T 1 Enhanced Dialing S tatus. If set to “1” the Enhanced Local Dialing feature is turned on for a ll associated applications.
Administering Options for the 4600 Series IP Telephones Issue 4 August 20 06 1 05 L2Q 0 802.1Q framing value (0=auto, 1=on, 2=o ff). L2QAUD 6 Layer 2 audio priority value (0 to 7). L2QSIG 6 Layer 2 audio priority value (0 to 7). L2QVLAN 0 802.1Q VLAN Identifier (0 to 4094).
Server Administration 106 4600 Series IP Telephone LAN Administrator Guide PHNCC 1 T elephone country code. The a dministered international country code for the location of the serving MultiV antage™ server . Range: 1-3 digits, from “1” to “999.
Administering Options for the 4600 Series IP Telephones Issue 4 August 20 06 1 07 PHY2ST A T 1 Secondary Ethernet interface setting (0=Secondary Ethernet interface of f/disabled, 1=auto, 2=10Mbps half-du plex, 3=10Mbps f ull-duplex, 4=100Mbps half-duplex, 5=100Mbps full-duplex).
Server Administration 108 4600 Series IP Telephone LAN Administrator Guide SIPPROXYSRVR “ ” (Null) SIP Proxy Server IP addresses. V alid values are zero or more IP addresses in dotted-decima l or DNS name format, separated b y commas without any intervening spaces (0 to 255 ASCII char acters, including commas).
Administering Options for the 4600 Series IP Telephones Issue 4 August 20 06 1 09 Note: Note: The 4630/4630SW and 4620/4620 SW/4621SW/4622SW/4625SW IP T elephones have additional, optional administration.
Server Administration 110 4600 Series IP Telephone LAN Administrator Guide DNS Addressing As of Release 1.5, the 4600 I P T elephones support DNS addresses and dotted decimal addresses. The telephone attempt s to resolve a non-ASCII-e ncoded dotted decimal IP address by checking the content s of DHCP Option 6.
Enhanced Local Dialing Issue 4 August 20 06 1 11 ● Clear - to remove all administered values, user-specifi ed data, and option settings, etc, see The Clear Administrative Option on page 134. ● Restart -to rest art a particular telephone, see Rest art the T elephone on page 138.
Server Administration 112 4600 Series IP Telephone LAN Administrator Guide The system values relevant to the Enhanced Dialing Feature are: ● PHNCC - the media server ’s international country code. For example, “1” for the United S tates, “44” for the United Kingd om, etc.
Setting the Dial Plan on SIP IP Telephones Issue 4 August 20 06 1 13 Setting the Dial Plan on SIP IP T elephones A dial plan is used during manual dialing to a llow a call to be initia ted without using a Send button and without waiting for the expirat ion of a timeout interval.
Server Administration 114 4600 Series IP Telephone LAN Administrator Guide Customizing the 4630/4630SW IP T elephone The 4630/4630SW IP T elephone has some unique and powerful capabilities that t ake advantage of its large display and access to LAN facilities.
Customizing the 4630/46 30SW IP Telephone Issue 4 August 20 06 1 15 Directory Application Parameters: DIRSRVR " " (Null) Mandatory T ext string of dotted d ecimal IP address, or DNS name, of the server containing the LDAP directory . DIRT OPDN " " (Null) Mandatory “Directory T opmost Distinguished Name.
Server Administration 116 4600 Series IP Telephone LAN Administrator Guide Note: Note: For assist ance in developing local We b sites tailored to the 4630 IP T elephone’s display , see Appendix B: Creating Web Sites for the 4630/46 30SW IP T elephone .
Customizing the 4630/46 30SW IP Telephone Issue 4 August 20 06 1 17 4630/4630SW Backup/Restore 4630/4630SW users can create an FTP backup file for S peed Dial button labels and unique option or p arameter settings. The associated Option is covered in Chapter 8 of the 4630/ 4630SW IP T elephone User Guide .
Server Administration 118 4600 Series IP Telephone LAN Administrator Guide If the Automatic Backup option is set to No , S peed Dial data, Options and Parameter settings are not saved. However , the user can force a one-time backup via the appropriate optio n.
Customizing 4610SW, 4620/4 620SW, 4621SW, 4622SW, and 4625SW IP Telephones Issue 4 August 20 06 1 19 Customizing 4610SW , 4620/4620SW , 4621SW , 4622SW , and 4625SW IP T elephones The 4610SW/4620/4620.
Server Administration 120 4600 Series IP Telephone LAN Administrator Guide FTPUSERST A T 1 Optional FTP User Permission. If set to “0” the user cannot specify alternatives to the FTP servers and FTP directories DHCP and/or TFTP/HTTP administration specify .
Customizing 4610SW, 4620/4 620SW, 4621SW, 4622SW, and 4625SW IP Telephones Issue 4 August 20 06 1 21 Note: Note: Appendix C: Creating Web Sites for Other 4600 Series IP T elephones provides assistance in developing lo cal Web sites tailored to the 4610SW/4620/4620SW IP T elephone’ s display .
Server Administration 122 4600 Series IP Telephone LAN Administrator Guide The Application S t atus Flag (APPST A T) The 4610SW , 4620/4620SW , 4621SW , 4622SW , and 4625SW IP T elephones offer the user numerous applications like S peed Dial, Call Log, R edial, etc.
Backup/Restore for 4610 SW, 46 20/4620SW, 4621SW, 4622SW an d 4625SW IP Telephones Issue 4 August 20 06 1 23 Note that you can: ● set APPST A T to 1 , for example, in a st aging area, ● administer.
Server Administration 124 4600 Series IP Telephone LAN Administrator Guide Note: Note: Users can specify alternate servers and dire ctories, for e xample, their own PCs, for backups an d retrievals. The 4610SW/4620/4620SW/46 21SW/4622SW/4625SW backup/restore file ca n contain ASCII, Extended ASCII , and non-ASCII characters.
Backup/Restore for 4610 SW, 46 20/4620SW, 4621SW, 4622SW an d 4625SW IP Telephones Issue 4 August 20 06 1 25 Note: Note: When the Options S tatus Fla g, OPST A T , is set to 0 or 000 , retrieving backed up data has n o effect. T his prevents a user from byp assing the administration of OPST A T and changing options settings in the backup file.
Server Administration 126 4600 Series IP Telephone LAN Administrator Guide.
Issue 4 August 20 06 1 27 Chapter 5: T roubleshooting Guidelines Introduction This chapter describes problems that might oc cur during 4600 Series IP T elephone operation and possible ways of resolving these pr oblems.
Troubleshooting Guidelines 128 4600 Series IP Telephone LAN Administrator Guide T able 14: Some Error Conditions in Operation of 4600 Series IP T elephones Condition Cause/Resolution The telephone continually reboot s, or reboots continuously about every 15 minutes.
Error Conditions Issue 4 August 20 06 1 29 The telephone was working, but does not work now , AND n o lights are lit o n the telephone and the display is not lit. CAUSE: Loss of power . RESOLUTION: Check the connections between the telephone, t he power supply , and the power jack.
Troubleshooting Guidelines 130 4600 Series IP Telephone LAN Administrator Guide The telephone works, but the audio quality is poor , specifically: the user hears echo when speaking on a handset. CAUSE: Echo from digital-to-analo g conversion on your A vaya Media Server trunk.
Error Conditions Issue 4 August 20 06 1 31 The telephone works properly except for the S peaker . CAUSE: The S peaker was turned of f on the PBX (H.323 telephones) or the 46xxsettings file’s SPEAKERST A T parameter is set to “0” (SIP telephones).
Troubleshooting Guidelines 132 4600 Series IP Telephone LAN Administrator Guide The TFTP or HTTP script file is ignored or not used by the telephone, AND the TFTP or HTTP server is a LINUX or UNIX system. CAUSE: The telephone expect s lines of the script file to terminate with a <Carri age Return> <Line Feed> .
Error Conditions Issue 4 August 20 06 1 33 The user indicates a 4610SW/4620/4620SW/ 4621SW/4622SW/4625SW -specific or 4630/4630SW -specific application is not accessible. CAUSE: The 46xxsettings script file is not pointed to accurately , or is not properly administered to allow the application.
Troubleshooting Guidelines 134 4600 Series IP Telephone LAN Administrator Guide There are three areas where inst allers can troubleshoot problems before seeking assistan ce from the system or LAN administrator: 1. Check the power and Ethernet wiring to ensure that: ● all components a re plugged in correctly .
The Clear Ad ministrat ive Option Issue 4 August 20 06 1 35 C L E A R then restores all such data to default values. The C L E A R option does not aff ect the software loa d itself, so if you h ave upgraded the telephone, the telephon e retains the latest software.
Troubleshooting Guidelines 136 4600 Series IP Telephone LAN Administrator Guide The Reset Administrative Option As indicated in some troubleshooting procedures, sometimes it is appropriate to reset the 4600 Series IP T elephone. Procedures on how to do so are printed in this section.
The Reset Administrative Opt ion Issue 4 August 20 06 1 37 The 4601 IP T elephone flashes both Message W a iting indicators 500 milliseconds on, 500 milliseconds of f to indicate user input is expected.
Troubleshooting Guidelines 138 4600 Series IP Telephone LAN Administrator Guide Rest art the T elephone Use the following procedure to rest art the telephone.
The View Administration Optio n Issue 4 August 20 06 1 39 The V iew Administration Option If you are using static addressi ng and encounter problems, use this procedure to ve rify the current values of system p arameters and file versions.
Troubleshooting Guidelines 140 4600 Series IP Telephone LAN Administrator Guide T able 15: Viewing Parameter V alues Name System V alue Format Model 46ccDccc Up to 8 ASCII characters: Model. Phone SN ccccccccccc c cccccccc T elephone Serial Number , up to 18 ASCII characters (which display on both lines).
The View Administration Optio n Issue 4 August 20 06 1 41 File server nnn.nnn.nnn.nnn.nnnnn Up to 21 ASCII characters: the IP address and port of last file server used successfully during initialization (“0.0.0.0” if no HTTP or TFTP file server was used successfully).
Troubleshooting Guidelines 142 4600 Series IP Telephone LAN Administrator Guide Error Messages The 4600 Series IP T elephones issue messages in English only . The IP telephones also display messages from the switch, which out side the United S tates might issue me ssages in the local language.
Error Messages Issue 4 August 20 06 1 43 Discovering... CAUSE: The telephone is seeking a gatekeeper on the media server , using it s administered gatekeeper list. RESOLUTION: W ait for a valid registration to occur , or press # to interrupt the search and re-initia lize manual or DHCP/script files procedures.
Troubleshooting Guidelines 144 4600 Series IP Telephone LAN Administrator Guide No file server address CAUSE: The file server IP address in th e IP telephone’s memory is all zeroes. RESOLUTION: Depending on the specific requirements of your network, this may not be an error .
Error Messages Issue 4 August 20 06 1 45 Extension in use CAUSE: The specified extension is already in use, according to the A vaya Media Server . RESOLUTION: W ait a few minutes, and try again. W aitin g works when the exten sion is correctly administe red, but a service interruption occurs of which the A vaya Media Server is not yet aware.
Troubleshooting Guidelines 146 4600 Series IP Telephone LAN Administrator Guide Password Error CAUSE: An invalid PBX Registration p assword has been entered. RESOLUTION: Re-enter the password if entered incorrectly . If appropriate, verify proper passwo rd with respect to switch administration.
Error Messages Issue 4 August 20 06 1 47 During Operation Discover aaa.bbb.ccc.ddd CAUSE: The 46xx tele phone is attempting to discover (and register with) the Gatekeeper at IP address aaa.
Troubleshooting Guidelines 148 4600 Series IP Telephone LAN Administrator Guide T roubleshooting the 4601 IP T elephone This section describes specific proble ms that can occur during 4601 IP T elephone installation, administration or normal o peration, and possible ways of resolving these problems.
Troubleshooting the 460 1 IP Te lephone Issue 4 August 20 06 1 49 Extension in Use VISUAL INDICA TION: If the extension is being used, the 4601 attempt s registration. The first attempt causes the Message Waiting ind icators at the top of telephone and lef t middle of the faceplate to display a broken flutter .
Troubleshooting Guidelines 150 4600 Series IP Telephone LAN Administrator Guide System busy VISUAL INDICA TION: Message W aiting indicators at top of telephone and left middle of facepla te display a .
Issue 4 August 20 06 1 51 Appendix A: A vaya - 46xx IP T elephone MIB Downloading the A vaya - 46xx IP T elephone MIB The custom Management Informati on Base (MIB) is available in *.txt format for free download at http://www .avaya.com/support . Follow these links: ● Under T echnical Dat abase , select T elephone Devices & User Agent s .
Avaya - 46xx IP Telephone MIB 152 4600 Series IP Telephone LAN Administrator Guide.
Issue 4 August 20 06 1 53 Appendix B: Creating W e b Sites for the 4630/4630SW IP T elephone Introduction This appendix describes the cap abilities and li mitations of the 4630/4630SW IP T elephone’s Web Browse r . We also provide suggestions to help you design W eb sites for viewing on the 4630/4630SW .
Creating Web Sites fo r the 4630/4630SW IP Telephone 154 4600 Series IP Telephone LAN Administrator Guide General Background The 4630 IP T elephone display is a 1/4-VGA (32 0 pixels wide by 240 pixels high, 256 colors supported) display . The data types and other features supported in the b rowser include: ● HTML 4.
Browser Featu res and Behavior Issue 4 August 20 06 1 55 Document Skeleton Certain t ags define the basic framework of an HTML do cument. Most browsers are usually good at dealing with missin g tags. Howe ver , when you apply style sheets it is essential that you follow the tag stru ctures.
Creating Web Sites fo r the 4630/4630SW IP Telephone 156 4600 Series IP Telephone LAN Administrator Guide ● <dfn> indicates a definitio n for a term. This is usually used with the first appearan ce of a term in a document. The enclosed text is shown in an it alic font.
Browser Featu res and Behavior Issue 4 August 20 06 1 57 Physical S tyle Physical tags are effectively the opposite of content-based tags. The text in a physical tag might have no meaning wh atsoever , outside what the designer intended. These t ags show text in a distinct style.
Creating Web Sites fo r the 4630/4630SW IP Telephone 158 4600 Series IP Telephone LAN Administrator Guide List s and T ables For present ation of data in a logical fo rmat, lists and t ables are two of the more important se ts of tags. Since sp ace is at a premium in the browse r , tables should be used with discretion.
Browser Featu res and Behavior Issue 4 August 20 06 1 59 ● <tfoot> defin es a footer for a t able. This tag can cont ain multiple rows. Like the <th ead> tag, the in tent of this tag is to pro vide a set of footer rows for each printed page.
Creating Web Sites fo r the 4630/4630SW IP Telephone 160 4600 Series IP Telephone LAN Administrator Guide Links As of Release 1.8, the 4630/4 630SW IP T elephones support dialing from hyperlinks. T o dial from a link, a given link’ s href attribute value must of the form tel: nnnn n or javascript:dial(‘ nnnnn ’).
Browser Featu res and Behavior Issue 4 August 20 06 1 61 Forms HTML forms provide the user the ability to enter d ata into a W eb browser . This data can then be passed to the We b server for processing. It is d ifficult to predict what W eb designers might have in mind for the 4630 IP T elephone W eb Browser .
Creating Web Sites fo r the 4630/4630SW IP Telephone 162 4600 Series IP Telephone LAN Administrator Guide Character Entities As with any syntactic langua ge, HTML has certain charact ers that have special meaning. The two most obvious characters are the < an d > symbols, which surround all t ags.
Design Guidelines Issue 4 August 20 06 1 63 Cookies Cookies can be a useful feature in maint aining the state of a user when interacting with a W eb site.
Creating Web Sites fo r the 4630/4630SW IP Telephone 164 4600 Series IP Telephone LAN Administrator Guide Images Using images in a W eb page is always a concer n. For example, a page wit h many images can slow up downloading. While this is still a concern in the telephone, an image’ s size has a much greater effe ct.
Design Guidelines Issue 4 August 20 06 1 65 Font s Font size is a major concern in the browser . Without designer in tervention, the browser displays text as if it were running on a PC in a normal width an d height display . This means that the font s shown appear huge relative to the screen size.
Creating Web Sites fo r the 4630/4630SW IP Telephone 166 4600 Series IP Telephone LAN Administrator Guide User Interaction As these design guidelines indicate, HTML forms work reasonably well in the Browser . However , due to telephone limit ations as an in put device, keyboard input ca n be difficult.
Design Guidelines Issue 4 August 20 06 1 67 The generated code is rendered as th is Web p age:.
Creating Web Sites fo r the 4630/4630SW IP Telephone 168 4600 Series IP Telephone LAN Administrator Guide.
Issue 4 August 20 06 1 69 Appendix C: Creating W e b Sites for Other 4600 Series IP T elephones Introduction A Web browser is availa ble for Web applica ti on development in these 4600 Series IP H.
Creating Web Sites for Other 4600 Serie s IP Telephones 170 4600 Series IP Telephone LAN Administrator Guide.
Issue 4 August 20 06 1 71 Appendix D: Administering Thin Client Directories Introduction If you have a corporate dat abase that support s the Lightweight Directory Access Protocol (LDAP), Avaya ’s Thin Client Directory a pplicat ion can communicate with that database.
Administering Thin Client Directories 172 4600 Series IP Telephone LAN Administrator Guide.
Issue 4 August 20 06 1 73 Appendix E: The Push Feature Introduction Release 2.1 of the 4600 Series IP T elephones provided support for a feature ca lled “Push,” which applies to the 4610SW , 4620, and 4620SW T elephones.
The Push Feature 174 4600 Series IP Telephone LAN Administrator Guide ● Audio Messages (R TP) can be pushed. Pushed audio messages can drive t he telephone off-hook, if necessary and play the pushed message through the telephone’s S peaker .
Issue 4 August 20 06 1 75 Index Index Numerical 4600 Series IP Telephone s . . . . . . . . . . . . . 33 Administering on Avaya Media Server s (H.323 Only) . . . . . . . . . . . . . . . . . 58 Administering Options fo r . . . . . . . . . . . . 100 Administration Alternatives and Options .
176 4600 Series IP Telephone LAN Administrator Guide Index DHCP and File Server Admin istration . . . . . . . . 59 DHCP and File Servers . . . . . . . . . . . . . . 34 DHCP and VoIP . . . . . . . . . . . . . . . . . . 29 DHCP Configuration, Choosing .
Issue 4 August 20 06 1 77 Index R Registration and Authentication, for H.323 . . . . . . 35 Registration and Authentication, for SIP . . . . . . . 35 Registration, Unnamed . . . . . . . . . . . . . . . 94 Related Documents . . . . . . . . . . . . . . .
178 4600 Series IP Telephone LAN Administrator Guide Index.
Ein wichtiger Punkt beim Kauf des Geräts Avaya 4600 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Avaya 4600 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Avaya 4600 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Avaya 4600 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Avaya 4600 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Avaya 4600 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Avaya 4600 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Avaya 4600. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Avaya 4600 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
