Benutzeranleitung / Produktwartung 15-601127 des Produzenten Avaya
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15-601127 Issue 09a - (16 July 2009) 2420/5420 Phone User Guide IP Office.
2420/5420 Phone Page 2 15-601127 Issue 09a (16 July 2009) IP Office © 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc.
2420/5420 Phone Page 3 15-601127 Issue 09a (16 July 2009) IP Office Contents Contents The Telephone 1. ..................................................................... 8 1.1 Call Appearance Keys ...................................................
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2420/5420 Phone Page 5 15-601127 Issue 09a (16 July 2009) IP Office The Telephone Chapter 1..
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2420/5420 Phone Page 7 15-601127 Issue 09a (16 July 2009) IP Office The Telephone: 1. The Telephone This guide covers the use of the 2420 and 5420 phones on IP Office. Both phones are similar, however the 5420 is only supported on the IP Office whereas the 2420 is supported on a range of Avaya phone systems.
2420/5420 Phone Page 8 15-601127 Issue 09a (16 July 2009) IP Office 1.1 Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your system administrator and are indicated as a= , b= and c=.
2420/5420 Phone Page 9 15-601127 Issue 09a (16 July 2009) IP Office The Telephone: Call Appearance Keys 1.2 Call Appearance Key Icons The icons displayed against the Call Appearance/Feature keys, allow you to determine the status (for example, on HOLD ) of each call.
2420/5420 Phone Page 10 15-601127 Issue 09a (16 July 2009) IP Office 1.4 Logging Off If you have been allocated a login code, you can log your phone off to prevent unauthorized use during an absence, or for privacy purposes.
2420/5420 Phone Page 11 15-601127 Issue 09a (16 July 2009) IP Office The Telephone: Logging On 1.6 No User The NoUser configuration will be used for extensions where the home user is not currently log.
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2420/5420 Phone Page 13 15-601127 Issue 09a (16 July 2009) IP Office Basic Call Handling Features Chapter 2..
2420/5420 Phone Page 14 15-601127 Issue 09a (16 July 2009) IP Office 2. Basic Call Handling Features 2.1 Answering a Call When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance.
2420/5420 Phone Page 15 15-601127 Issue 09a (16 July 2009) IP Office Basic Call Handling Features: Answering a Call 2.2 Making a Call You can make calls from the phone using a variety of methods as follows: To manually make a call: 1. Lift the handset and dial the required number on the key pad.
2420/5420 Phone Page 16 15-601127 Issue 09a (16 July 2009) IP Office 2.4 Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes · The number of parties allowed in a conference is controlled by your phone system.
2420/5420 Phone Page 17 15-601127 Issue 09a (16 July 2009) IP Office Basic Call Handling Features: Transfer 2.6 Headset Working When a headset is to be used, it must be plugged in to the headset socket on the base of the phone. To activate the headset and switch off the handset, press HEADSET.
2420/5420 Phone Page 18 15-601127 Issue 09a (16 July 2009) IP Office 2.7 Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations).
2420/5420 Phone Page 19 15-601127 Issue 09a (16 July 2009) IP Office Basic Call Handling Features: Speakerphone 2.8 Speed Dial The Speed Dial feature enables you to automatically dial calls to phone numbers stored in your personal directory. For more information about the Speed Dial facility, see Using Speed Dials.
2420/5420 Phone Page 20 15-601127 Issue 09a (16 July 2009) IP Office 2.10 Mute During an active call, the Mute feature prevents the party (with whom you are speaking) from hearing you. This feature is most commonly used in conjunction with the Speakerphone.
2420/5420 Phone Page 21 15-601127 Issue 09a (16 July 2009) IP Office Basic Call Handling Features: Hold 2.12 Message Message is used to access the voicemail system (if installed). Once pressed, the prompts given will depend on the type of voicemail system.
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2420/5420 Phone Page 23 15-601127 Issue 09a (16 July 2009) IP Office Using Speed Dials Chapter 3..
2420/5420 Phone Page 24 15-601127 Issue 09a (16 July 2009) IP Office 3. Using Speed Dials The phone can store up to 104 personal speed dials. For a list of the speed dials, press any and then press SpDial . To exit the current screen, press EXIT . · The speed dial list is sorted alphabetically.
2420/5420 Phone Page 25 15-601127 Issue 09a (16 July 2009) IP Office Using Speed Dials: 3.1 Adding a New Speed Dial To add a new speed dial: 1. Press SpDial .
2420/5420 Phone Page 26 15-601127 Issue 09a (16 July 2009) IP Office 3.2 Dialling a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook. To dial a speed dial number: 1. Press SpDial . If SpDial is not shown and to exit the current screen, press EXIT .
2420/5420 Phone Page 27 15-601127 Issue 09a (16 July 2009) IP Office Using Visual Voice Chapter 4..
2420/5420 Phone Page 28 15-601127 Issue 09a (16 July 2009) IP Office 4. Using Visual Voice Visual Voice gives you access to your mailbox using softkeys and, by using the associated feature keys, a more user- friendly option control.
2420/5420 Phone Page 29 15-601127 Issue 09a (16 July 2009) IP Office Using Visual Voice: 4.1 Listen to Voicemails To listen to your Voicemails or your Group Voicemails: 1. Press Voice . 2. Press Listen (for your messages) or <group name> (for your hunt group messages), for example, Sales (25).
2420/5420 Phone Page 30 15-601127 Issue 09a (16 July 2009) IP Office 4.2 Send a Voicemail To send a message to another person or Group: 1. Press Voice. 2. Press Message and dial the extension of the person or Group. 3. Press Message again. The soft-key Record is displayed.
2420/5420 Phone Page 31 15-601127 Issue 09a (16 July 2009) IP Office Using Visual Voice: Send a Voicemail 4.3 Changing Your Greeting You can listen to, change and save your current greeting. Note · Visual Voice only modifies your Personal Greeting for All Calls.
2420/5420 Phone Page 32 15-601127 Issue 09a (16 July 2009) IP Office 4.4 Changing Your Mailbox Password Note · When changing your mailbox password it is advisable not to use sequential numbers (1234, 6789, 8765, etc.) or existing extension numbers. To change your Mailbox password: 1.
2420/5420 Phone Page 33 15-601127 Issue 09a (16 July 2009) IP Office Using Visual Voice: Changing Your Mailbox Password 4.5 Email Alerts The Email option is displayed if: · You have Voicemail pro installed and · Voicemail Email has been configured for you.
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2420/5420 Phone Page 35 15-601127 Issue 09a (16 July 2009) IP Office Using the Call Log Chapter 5..
2420/5420 Phone Page 36 15-601127 Issue 09a (16 July 2009) IP Office 5. Using the Call Log The phone maintains a call log, to access, press Log . This log can store up to 100 entries. These can be a combination of incoming answered calls, incoming unanswered (missed) calls and outgoing calls.
2420/5420 Phone Page 37 15-601127 Issue 09a (16 July 2009) IP Office Using the Call Log: Using The Call Log You can make calls directly from the call log. Whilst in the call log you can still make a call by going off-hook, press SPEAKER and dial a new call.
2420/5420 Phone Page 38 15-601127 Issue 09a (16 July 2009) IP Office 5.3 Making Calls from the Call Log To make a call from the call log: 1. Press Log . If Log is not shown, press any . 2. At default, Missed calls are displayed first. You can select from InAns or Outgo .
2420/5420 Phone Page 39 15-601127 Issue 09a (16 July 2009) IP Office Using the Call Log: Saving a Call Log Entry to Your Speed Dial List 5.5 Deleting a Call Log Entry To delete a call log entry: 1. Press Log . If Log is not shown, press any soft key. 2.
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2420/5420 Phone Page 41 15-601127 Issue 09a (16 July 2009) IP Office Changing Options Chapter 6..
2420/5420 Phone Page 42 15-601127 Issue 09a (16 July 2009) IP Office 6. Changing Options 6.1 Ring Options The IP Office uses 'distinctive ringing' for different types of calls: · A repeated single ring for internal calls · A repeated double ring for external calls · A single ring followed by two short rings for ringback calls.
2420/5420 Phone Page 43 15-601127 Issue 09a (16 July 2009) IP Office Changing Options: Ring Options 6.2 Adjusting the Display Contrast You can adjust the contrast level on the phone display. You can choose from among fifteen levels of contrast. To adjust the display contrast: 1.
2420/5420 Phone Page 44 15-601127 Issue 09a (16 July 2009) IP Office 6.5 Using Self Test Self test can be used to display information about your phone and to check operation of the lamps and display. The information may be required by your system administrator.
2420/5420 Phone Page 45 15-601127 Issue 09a (16 July 2009) IP Office Changing Options: Default Phone/Erase All Settings 6.7 Language When the phone is first installed, it is set to display screen text in English.
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2420/5420 Phone Page 47 15-601127 Issue 09a (16 July 2009) IP Office Function Keys Chapter 7..
2420/5420 Phone Page 48 15-601127 Issue 09a (16 July 2009) IP Office 7. Function Keys 7.1 Overview of the Function Keys Both , function keys and softkeys can be used to access a range of system features. The display adjacent to the key shows the feature name.
2420/5420 Phone Page 49 15-601127 Issue 09a (16 July 2009) IP Office Function Keys: Overview of the Function Keys 7.2 Display Mode The phone has two display modes. These control the order in which functions are assigned to the display keys. The modes are: · Normal Mode: In this mode the 3 pages of and are ordered sequentially.
2420/5420 Phone Page 50 15-601127 Issue 09a (16 July 2009) IP Office 7.3 Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature key, it allows you to program further features against other function keys.
2420/5420 Phone Page 51 15-601127 Issue 09a (16 July 2009) IP Office Function Keys: Function Key Programming In addition to the above, there is a key labeled Expl? This key enables you to change the display from the shorthand version displayed at default to a longhand version of your own.
2420/5420 Phone Page 52 15-601127 Issue 09a (16 July 2009) IP Office 7.4 Shorthand Programming Mode 1. Press Admin or Admin 1 . See Function Key Programming . 2. The Admin or Admin1 menu is displayed, similar to the following: Admin Pages With the exception of Expl? , the names shown are the features that you can assign to soft keys.
2420/5420 Phone Page 53 15-601127 Issue 09a (16 July 2009) IP Office Function Keys: Shorthand Programming Mode 7.5 Longhand Programming 1. Press Admin . See Display Key Programming . 2. To switch to longhand programming mode, press Expl? . 3. Press Next until the required function required is shown, then press Selct .
2420/5420 Phone Page 54 15-601127 Issue 09a (16 July 2009) IP Office 7.6 Changing Function Key Labels You can replace the default label shown for any function key with you own custom label of up to 13 characters. 1. To exit any other mode, press EXIT and then press Label .
2420/5420 Phone Page 55 15-601127 Issue 09a (16 July 2009) IP Office System Features Chapter 8..
2420/5420 Phone Page 56 15-601127 Issue 09a (16 July 2009) IP Office 8. System Features 8.1 Introduction As well as accessing specific features on your phone, you can access a number of system features by dialling short codes. These instructions are for the system's default configuration.
2420/5420 Phone Page 57 15-601127 Issue 09a (16 July 2009) IP Office System Features: Call Forwarding 8.4 Diverting Calls You can divert your calls to another extension using Follow Me . Unlike Forward , Follow me can only be used to divert calls to another internal extension on the same IP Office.
2420/5420 Phone Page 58 15-601127 Issue 09a (16 July 2009) IP Office 8.5 Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list: · To switch Do Not Disturb on (with or without exceptions), dial *08 .
2420/5420 Phone Page 59 15-601127 Issue 09a (16 July 2009) IP Office System Features: Parking Calls 8.7 Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office, away from your desk or engaged on another phone call.
2420/5420 Phone Page 60 15-601127 Issue 09a (16 July 2009) IP Office 8.8 Default Feature Codes The following are the normal default feature codes available to all users. Your system administrator may add additional codes for other features and for speed dials.
2420/5420 Phone Page 61 15-601127 Issue 09a (16 July 2009) IP Office EU24 Expansion Module Chapter 9..
2420/5420 Phone Page 62 15-601127 Issue 09a (16 July 2009) IP Office 9. EU24 Expansion Module 9.1 EU24 Overview The EU24 Expansion Module is an optional device that can be connected to your 2420/5420 phone to extend the number of call appearance and feature buttons available on the phone.
2420/5420 Phone Page 63 15-601127 Issue 09a (16 July 2009) IP Office EU24 Expansion Module: EU24 Overview 9.2 Connection Before you can begin using the EU24 Expansion Module, the module must be connected to the phone according to the instructions in the EU24 Expansion Module Installation and Safety Instructions (555-233-136) .
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2420/5420 Phone Page 65 15-601127 Issue 09a (16 July 2009) IP Office Index Index A Adding 25 Adding,New Speed Dial 25 Adjusting 43 Adjusting,Display Contrast 43 AGC 45 All Logged Calls 39 All Logged C.
2420/5420 Phone Page 66 15-601127 Issue 09a (16 July 2009) IP Office U User 11 Using 63 Using Self Test 44 Using The Call Log 36 Using,EU24 Expansion Module 63 V Viewing 37 Viewing,Call Log 37 Visual .
2420/5420 Phone Page 67 15-601127 Issue 09a (16 July 2009) IP Office.
2420/5420 Phone Page 68 15-601127 Issue 09a (16 July 2009) IP Office Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract.
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