Benutzeranleitung / Produktwartung 15-601082 des Produzenten Avaya
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IP Office Wireles s Inst allation and Configuration Guide [15-601082] Issue [1] (1 June 2006).
© 2006 Avaya Inc. All Rights Reserved. Notice W hile rea sonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.
Wireless Instal lation and Configurat ion Guide Page iii IP Office [15-601082] Issue [1] (1 June 2006) T able Of Content s Declaration o f Conformity .....................................................................................................
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page iv IP Office [15-601082] Issue [1] (1 June 2006) CODE CS ............................................................................................
Table Of Contents Wireless Instal lation and Configurat ion Guide Page v IP Office [15-601082] Issue [1] (1 June 2006) Troubleshoot ing ...................................................................................................................
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Wireless Instal lation and Configurat ion Guide Page 1 IP Office [15-601082] Issue [1] (1 June 2006) Declaration of Conformity.
Wireless Instal lation and Configurat ion Guide Page 2 IP Office [15-601082] Issue [1] (1 June 2006) Overview A bo ut this Guide Before you can be gin using the 3600 se ries wireless phones , you wil l need to: 1. Install, configure and maintain the Av aya Voice Priority Processor (AVPP) within an IP telephony system.
Overview Wireless Instal lation and Configurat ion Guide Page 3 IP Office [15-601082] Issue [1] (1 June 2006) Important Information Safety Informa tion Follow these general precautions wh en installing phone e quipment: Never install phone wiring during a ligh tning storm.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 4 IP Office [15-601082] Issue [1] (1 June 2006) Overvie w of the A VPP Before you can be gin using the AVP P, you will need t o do the followin g: 1.
Overview Wireless Instal lation and Configurat ion Guide Page 5 IP Office [15-601082] Issue [1] (1 June 2006) Multiple A VPP Multiple AV PP environments are those which have mo re than one AVPP in the same subnet in ord er to accommodate lar ger systems and highe r call capacity.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 6 IP Office [15-601082] Issue [1] (1 June 2006) AVPP Capacit y The AVPP requires a Cat. 5 cable connectio n betw een its network port and the Ethe rnet switch.
Overview Wireless Instal lation and Configurat ion Guide Page 7 IP Office [15-601082] Issue [1] (1 June 2006) Overvie w of Wireless Phone The 3600 series w ireless phone is a mobile handset for workplace IP phone sy stems. The wirel ess phone operates ove r an 802.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 8 IP Office [15-601082] Issue [1] (1 June 2006) Phone Specifications Radio Frequency 2.
Overview Wireless Instal lation and Configurat ion Guide Page 9 IP Office [15-601082] Issue [1] (1 June 2006) System Components 3600 Series Wir eless Phones As they move throu ghout the build ing, users can carry w ireless phones to make and receiv e calls.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 10 IP Office [15-601082] Issue [1] (1 June 2006) IP Office The call-processin g component of the Ava ya IP telephony solution.
Overview Wireless Instal lation and Configurat ion Guide Page 11 IP Office [15-601082] Issue [1] (1 June 2006) Router A router is an optio nal component in th e wired Ethernet LAN infrastructure that separates a wired L AN into segments so that network tra ff ic is rest ricted to those seg ments that are directly involved in the communication.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 12 IP Office [15-601082] Issue [1] (1 June 2006) The Phone Display A lphanumeric The wirel ess phone display has tw o lines capable of display ing 16 alphanumeric characters each.
Wireless Instal lation and Configurat ion Guide Page 13 IP Office [15-601082] Issue [1] (1 June 2006) Introducing the A VPP Overvie w As shown in the sy stem diagram, the AVPP is connected to the Ethernet sw itch. The specifications covered here, allo w for flexibili ty in physical placement of the co mponents withi n the stated guidelines.
Wireless Instal lation and Configurat ion Guide Page 14 IP Office [15-601082] Issue [1] (1 June 2006) A VPP Co nfiguration Introduction During initial setup o f the AVPP, the IP address is established and the maxi mum number of activ e calls per access point is se t.
AVPP Configuration Wireless Instal lation and Configurat ion Guide Page 15 IP Office [15-601082] Issue [1] (1 June 2006) Connecting via Telnet Note Telnet can only be u sed after the AVPP ’ s IP address is confi gured.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 16 IP Office [15-601082] Issue [1] (1 June 2006) Net w ork Configuration The IP address and o ther netw ork settings are established via the Network Configu ration screen.
AVPP Configuration Wireless Instal lation and Configurat ion Guide Page 17 IP Office [15-601082] Issue [1] (1 June 2006) Workgroup - as set in WINS. Syslog Serv er - logging can be set to Syslog or N ONE . If Syslog is set , a message is sent to the Syslog server w hen an alarm is triggered.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 18 IP Office [15-601082] Issue [1] (1 June 2006) A VP P Configuration The SVP-II Configura tion screen allo ws you to set the mode of the AVPP for an IP environment .
AVPP Configuration Wireless Instal lation and Configurat ion Guide Page 19 IP Office [15-601082] Issue [1] (1 June 2006) SVP-II Master - the master AVPP must be identified in an IP sy stem.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 20 IP Office [15-601082] Issue [1] (1 June 2006) QoS Configuration If QoS Con f iguration is s elected from the SVP- II Configuration screen. A screen simil ar to the follow ing is display ed: Tags set packet p riorities for QoS.
AVPP Configuration Wireless Instal lation and Configurat ion Guide Page 21 IP Office [15-601082] Issue [1] (1 June 2006) Change Passw or d The password to acces s the AVPP may be changed, if desired .
Wireless Instal lation and Configurat ion Guide Page 22 IP Office [15-601082] Issue [1] (1 June 2006) A VPP Admini stration Introduction W he never an AVPP is removed from the system, wireless phones that are using the system wi ll be affected.
Wireless Instal lation and Configurat ion Guide Page 23 IP Office [15-601082] Issue [1] (1 June 2006) IP Office Configuration Introduction You need to configu re the wi reless phones as VoIP ex tensions on IP Offic e. Note The IP Office M anager screen shots bel ow are from IP O ffice Version 3.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 24 IP Office [15-601082] Issue [1] (1 June 2006) A dding a New User 1. Click the User tab . 2. Enter the Name o f the user. 3. Enter the Pass word and confirm.
IP Office Con f iguration Wireless Instal lation and Configurat ion Guide Page 25 IP Office [15-601082] Issue [1] (1 June 2006) 2. Enter the 6 line but tons for the user extensi on. 3. Click OK . 4. W he n you are prompt ed to create a new VoIP extension, clic k Yes .
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 26 IP Office [15-601082] Issue [1] (1 June 2006) IP Office Integration Factors Voice Messagin g Access To access voi cemail, dial *17. For ve rification, check w ith your system admin istrator.
IP Office Con f iguration Wireless Instal lation and Configurat ion Guide Page 27 IP Office [15-601082] Issue [1] (1 June 2006) DNS Domain Name Sy stem (DNS), an ind ustry-standard protocol, locates compute rs on an IP-based n etwork. IP networks rely on number-based addresses to move in formation on the netw ork.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 28 IP Office [15-601082] Issue [1] (1 June 2006) Passw ord Error If the wirel ess phone has an incorrec t password, the displa y will show: Password Error # to continue To enter a new extension and passw ord, press # to continue .
Wireless Instal lation and Configurat ion Guide Page 29 IP Office [15-601082] Issue [1] (1 June 2006) Wireless Phon e Inst al lation Introduction This section contains in formation on the installation and con figuration of the w ireless phone on IP O ff ice.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 30 IP Office [15-601082] Issue [1] (1 June 2006) System Configuration The follow ing diagram show .
W ir eless Phone Instal lation Wireless Instal lation and Configurat ion Guide Page 31 IP Office [15-601082] Issue [1] (1 June 2006) Sample Installation and Configuration A sample con figuration set-up is avai lable following the instru ctions below .
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 32 IP Office [15-601082] Issue [1] (1 June 2006) Sample Setup Below is a sampl e configuration designed as a quick reference . Sample Informa tion Item IP Ad dress Avaya Voi ce Priority Processor (AVPP) 192.
W ir eless Phone Instal lation Wireless Instal lation and Configurat ion Guide Page 33 IP Office [15-601082] Issue [1] (1 June 2006) A VPP Network Configuration Title State C omment Ethernet Address (fixed): 00:90:7A:01:24 :93 Leave as de fault IP Address: 192.
Wireless Instal lation and Configurat ion Guide Page 34 IP Office [15-601082] Issue [1] (1 June 2006) Wireless Phon e Configurati on Introduction The wirel ess phone can be automatically configured for IP add resses (by ena bling DHCP) and/or ESSID (by enabling ESSID learning).
W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 35 IP Office [15-601082] Issue [1] (1 June 2006) The follow ing table lists the Admin menu i tems.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 36 IP Office [15-601082] Issue [1] (1 June 2006) A dmin M enu Items Second Level Third Lev el Four.
W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 37 IP Office [15-601082] Issue [1] (1 June 2006) A dmin M enu Items Second Level Third Lev el Fourth Level Fifth Le.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 38 IP Office [15-601082] Issue [1] (1 June 2006) TFTP Se rver IP TFTP Server refer s to the IP address of a TFTP serv er on the network that holds software ima ges for updating the w ireless phones.
W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 39 IP Office [15-601082] Issue [1] (1 June 2006) ESSID Select the option that will enable the w ireless phone to ac quire access points wi th the correct ESSID (Extended Servi ce Set ID) each time it is turned on.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 40 IP Office [15-601082] Issue [1] (1 June 2006) License Management License M anagement lets you select the VoIP protocol that your site is licensed to download and ru n.
W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 41 IP Office [15-601082] Issue [1] (1 June 2006) Security *None Disables any 802.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 42 IP Office [15-601082] Issue [1] (1 June 2006) Cisco FSR (Fast Secure Roaming ) A proprietary secu rity mechanism devi sed by Cisco Sy stems to overcome so me shortcomings in the 802.
W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 43 IP Office [15-601082] Issue [1] (1 June 2006) A dmin PW The Admin P W (passw ord) controls access to the administra tion functions in the Admin menu. A password must be set in each w ireless phone if controlle d access is desir ed.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 44 IP Office [15-601082] Issue [1] (1 June 2006) Extension Each wi reless phone must have an ex tension assigned to it, as well as hav ing the same extension administered in IP Office.
W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 45 IP Office [15-601082] Issue [1] (1 June 2006) Standby Menu Item Second Level Third Level Fourth Level Lock Keys .
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 46 IP Office [15-601082] Issue [1] (1 June 2006) Standby Menu Item Second Level Third Level Fourth.
W ir eless Phone Con figuration Wireless Instal lation and Configurat ion Guide Page 47 IP Office [15-601082] Issue [1] (1 June 2006) To change the standa rd ring used for nor mal operation: 1.
Wireless Instal lation and Configurat ion Guide Page 48 IP Office [15-601082] Issue [1] (1 June 2006) License Management Introduction The wirel ess phone system support s a number of di fferent IP protocol integratio ns.
Wireless Instal lation and Configurat ion Guide Page 49 IP Office [15-601082] Issue [1] (1 June 2006) Feature Programming Introduction The 3600 series w ireless phone emulates the 4606 phone. This phone sup ports line appearances a nd has the follow ing keys: Six programmable keys.
Wireless Instal lation and Configurat ion Guide Page 50 IP Office [15-601082] Issue [1] (1 June 2006) T esting a Wireless Phone Verify proper regis tration and operation o f each wireless phone by performing the following tests on each wireless phone in an active wirel ess area.
Wireless Instal lation and Configurat ion Guide Page 51 IP Office [15-601082] Issue [1] (1 June 2006) Certifying the Inst allation Introduction Conduct a preliminary Site Survey M ode test according to the directions gi ven in this section. Note any areas where covera ge is conflicting or inade quate.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 52 IP Office [15-601082] Issue [1] (1 June 2006) Site Survey Mode Test signal strength in the covered area by performing a Site Surv ey.
Certifying the Ins tallation Wireless Instal lation and Configurat ion Guide Page 53 IP Office [15-601082] Issue [1] (1 June 2006) Confirm Suppor ted Data Rates To toggle to the De tail function, press FC N . Use this in formation to confirm signal stren gth and supported data ra tes.
Wireless Instal lation and Configurat ion Guide Page 54 IP Office [15-601082] Issue [1] (1 June 2006) Sof tware Maintenance Introduction 3600 Series Wire less Phones The wirel ess phones use proprietary so ftware programs.
Software M aintenance Wireless Instal lation and Configurat ion Guide Page 55 IP Office [15-601082] Issue [1] (1 June 2006) Normal Dow nload Messages W he n the wirele ss phone is powered on, it displays a series o f messages ind icating that it is searc hing for new so ft ware, chec king the versio ns, and downloa ding.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 56 IP Office [15-601082] Issue [1] (1 June 2006) Upgrading the A VPP The AVPP uses p roprietary so ft ware p rograms. The so ftware versions that are running on the syste m components can be disp layed via the System Status screen .
Wireless Instal lation and Configurat ion Guide Page 57 IP Office [15-601082] Issue [1] (1 June 2006) T roubleshooting A VP P Troubleshooting Overview Information abou t system alarms and ne twork status are display ed on various screens, which can be accessed via the System Status Menu .
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 58 IP Office [15-601082] Issue [1] (1 June 2006) Error Status The Error Status s creen display s any alarms that indicate so me system malfunction .
Troubleshootin g Wireless Instal lation and Configurat ion Guide Page 59 IP Office [15-601082] Issue [1] (1 June 2006) The screen display s information about the Ethernet netw ork which can help trouble shoot network problems: Ethernet A ddress - MAC address o f the AVPP (hex adecimal).
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 60 IP Office [15-601082] Issue [1] (1 June 2006) Softwar e Version The AVPP and w ireless phones, u tilize Avay a's proprietary software that i s controlled and main tained through softw are versions.
Troubleshootin g Wireless Instal lation and Configurat ion Guide Page 61 IP Office [15-601082] Issue [1] (1 June 2006) Wireless Phone Troubleshooting Introduction W ir eless phones can exhibit transmission p roblems in sev eral ways. They can cease functioni ng properly, display error messages, or display incorrect data .
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 62 IP Office [15-601082] Issue [1] (1 June 2006) Wireless Phone Status Messa ges W ir eless phone status messages provi de information about the w ireless phone's communi cation with the access point and host phone system .
Troubleshootin g Wireless Instal lation and Configurat ion Guide Page 63 IP Office [15-601082] Issue [1] (1 June 2006) DHCP Error 1 The wirel ess phone cannot locate a DHCP server. It will try every 4 seconds until a se rver is located. DHCP Error 2 The wirel ess phone has not received a response from the server for a request to an IP address.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 64 IP Office [15-601082] Issue [1] (1 June 2006) Erasing M emory The wirel ess phone has determined that a download should occur and is erasing the current softwa re from memory.
Troubleshootin g Wireless Instal lation and Configurat ion Guide Page 65 IP Office [15-601082] Issue [1] (1 June 2006) The wirel ess phone is not administered on IP Office. The wireless phon e is not properly configured. Veri fy that the extension and passw ord in the wireless phone match those administered on the IP Office unit.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 66 IP Office [15-601082] Issue [1] (1 June 2006) No AVPP Response T he AVPP is not respondi ng to requests from the wireless phone. This may be caused by bad radio reception or a proble m with AVPP.
Troubleshootin g Wireless Instal lation and Configurat ion Guide Page 67 IP Office [15-601082] Issue [1] (1 June 2006) AVPP Serv ice Rej. The AVPP has rejected a request from the w ireless phone. The wirel ess phone will restart and attempt to re- register with the AVPP, wh ich should fix the problem.
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 68 IP Office [15-601082] Issue [1] (1 June 2006) W ai ting... The wirel ess phone has attempted some ope ration several times and failed. None. The wirel ess phone is waiting for a speci fic period of time before attemptin g that operation again.
Wireless Instal lation and Configurat ion Guide Page 69 IP Office [15-601082] Issue [1] (1 June 2006) Index A about this guide........................................................ .. 2 access point ...................................... ...........
W ir eless Installation and Configuration Gui de Wireless Instal lation and Configurat ion Guide Page 70 IP Office [15-601082] Issue [1] (1 June 2006) Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particula r order or contract.
Ein wichtiger Punkt beim Kauf des Geräts Avaya 15-601082 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Avaya 15-601082 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Avaya 15-601082 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Avaya 15-601082 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Avaya 15-601082 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Avaya 15-601082 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Avaya 15-601082 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Avaya 15-601082. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Avaya 15-601082 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
