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QH32DVR4C User ’ s Manual 1 QH32DV R4C Net DVR Bundle User ’ s Manual V2.1 Contact U s: Q-See Products 8015 E. Cr ysta l Dr Anaheim, CA 92807 W ebsite: http://www .q-see.com Customer Ser vice: Phone: 877-998-344 0 x 538 Email: cs@dps i-usa.com T ec h Suppor t: Phone: 877-998-344 0 x 539 Email: ts@dpsi -usa.
QH32DVR4C User ’ s Manual 2 Index Chapter 1 Product Int rod ucti o n .......................... ........................................................................ ... 5 1.1 Summary ............................................ .................
QH32DVR4C User ’ s Manual 3 Chapter 6 Utiliti es ........................................................... ............................................................. 71 6.1 Restore Paramet ers ..... ............ .......... ............ ........
QH32DVR4C User ’ s Manual 4 Thank y ou for purchasing our Net DVR. T his manual applies to the QH32DVR4C model. Please read this Manual carefully to e nsure th at you can use the device correctly and s afely . The contents of this Manual are subject to change without notice.
QH32DVR4C User ’ s Manual 5 Chapter 1 : Pro duct Intro duct ion 1.1 Summar y The QSC26404 network digital video recorder is an excelle nt digital surveillance product.
QH32DVR4C User ’ s Manual 6 Prev iew & Playback Functions : Supports one com posite and one spot vide o output, and one VGA output. Supports fast/ slow playback, pause, forward, backward, fra me by frame, etc. Uses define pre view layout. Supports one cha nnel playback Network Functions : Supports TCP , UTP , R TP , Multicast, DHCP , etc.
QH32DVR4C User ’ s Manual 7 Chapter 2: Install ation W ar ning: Before you ins tall the DVR, please make s ur e the power to the DVR is switched off. 2.1 Chec king the DVR a nd Its Acces sories When you get the product, c heck that all the items are included in your product package.
QH32DVR4C User ’ s Manual 8 2.3 Rear Panel De scription Fig 2-1 QSC26404 Rear Panel 1- V ideo in 2- V ideo out 3-VGA video out 4- Ala rm ou t 5- RS485 T+ T - R+ R- 6- Power sw itch 7-USB 2.0 Port 8- Audio in 9- Audio out 10- Ethernet port 1 1- Alarm in 12- +12V DC po w er supply 2.
QH32DVR4C User ’ s Manual 9 Chapter 3: Operati onal Instruc tions 3.1 Front Panel Fig 3-1 Front Panel Form 3-1 It ems on Front Panel Index T y pe Name Description 1 Light IR receiver for remote c ontrol. 2 St atus Lights Power ST A TUS Tx/Rx Green means DVR is working; Red means DVR is p ower ed off; Green means you can use IR remote control.
QH32DVR4C User ’ s Manual 10 SHIFT 1. Manual record; 2. SHOT in PTZ control (adjust preset). 1. Enter into PTZ cont ro l m ode; 2. IRIS- in PTZ control.. 1. Multi screen preview switch; 2. Switch m en u mode into pre view; FOCUS- in PTZ contr o l. 1.
QH32DVR4C User ’ s Manual 1 1 3.2 IR Remote C ontrol Fig 3-2 IR Re mote Control Layout Form 3-2 Func tions of Remote Control Index Name Description 1 POWER T urnoff device. 2 DEV Enable/Disable IR r em o te control 3 Numeric Keys Same as num eric k eys on front panel.
QH32DVR4C User ’ s Manual 12 14 ESC Same as ESC key on fr ont panel. 15 Reserved 16 F1 Same as F1 ke y on front panel. 17 Lens control IRIS, FOCUS ZOOM for lens control on PTZ camera. 18 F2 Same as F2 ke y on front panel. Loading the Batteries Into the Remote Contr ol 1.
QH32DVR4C User ’ s Manual 13 3.3 Menu Descripti on 3.3.1 Menu Opt ions Form 3-3 List of Menu Options Menu Name Function Menu Name Function Display Unit name Device ID Require passw o rd Screen saver.
QH32DVR4C User ’ s Manual 14 3.3.2 Menu Opera tion How to Enter Into Menu Mode Press MENU key to enter into DVR main menu. Press PLA Y short ke y to enter into playback me nu. Press R EC short key to enter into manual record menu. Press PT Z short k ey to enter into PTZ control interfac e.
QH32DVR4C User ’ s Manual 15 Fig 3.4 Camera input a djustments Each menu cont ains different kind s of items. There is a small highlighted fra me called the “Ac tive Frame” wh ich is used to point to th e selected item. T his “Active Frame” can be moved by direction keys ( ) .
QH32DVR4C User ’ s Manual 16 c) Use EDIT k ey to delete the character in f ront of cursor; d) Press E NTER to save & exit or ESC to exit without saving. 4. Button: T rigger a specific func tion or enter into ne xt sub-menu. For example, press “Policy” bu tton t o enter into s ub-menu .
QH32DVR4C User ’ s Manual 17 Chapter 4: Basic O peration Gu ide 4.1 Power O n Note: Please make sure the power supply is the c orr ect one for the DVR and the AC adapter is connected correctly .
QH32DVR4C User ’ s Manual 18 Fig 4.1 Recording status Form 4-1 Camera record sta tus Icon Icon Color S tatus Description White N o vi deo sign al Y ellow V ideo input Pink Manual recording Green Rea.
QH32DVR4C User ’ s Manual 19 Fig 4.2 Alarm status Form 4.2 Cam era ala rm status Icon Icon Color S tatus Description White V ideo signal lost Y ellow V iew tampering alarm Pink Motion & Ext ernal alarm Green No alarm Blue Motion alarm Red External alarm Press numeric keys to switch to individual camera view .
QH32DVR4C User ’ s Manual 20 4.3 User Name an d Passw ord Note: When the DVR is delivered f rom the factory , there is only one default administrator n a med “adm in”, and the passwor d is “12345”. The administrator ’ s name can not be modified, w hile the password c an be modifie d.
QH32DVR4C User ’ s Manual 21 Fig 4.5 Ma in menu S tep 2: Select the user name by using , then move th e “Active Frame” to “Password” icon by using / keys.
QH32DVR4C User ’ s Manual 22 S tep 3: Input new password Use numeric keys to input new pass word. The password can be blank. It also can be 1 6 numbers.
QH32DVR4C User ’ s Manual 23 Currently c ontrolled c amera’ s na me is displayed in the position is selected by the user . Select Channel In PTZ control mode, you can press numeric ke ys to select channel. For example; press 2 key to select the PTZ camer a on channel 2.
QH32DVR4C User ’ s Manual 24 S ta rt/S top Auto in PTZ Co ntr o l Mode In PTZ control mode , press P LA Y/AUTO key to start PTZ auto function. Press PLA Y/AUT O key a gain to stop.
QH32DVR4C User ’ s Manual 25 Description Manual rec ord interface has the following pa rts: channel num ber , channel status, start/stop record, s tart all and stop all buttons. Channel : Lists the cha nnel numbers that the DVR ha s. S tatus : Channel work status has 4 status options: means idle.
QH32DVR4C User ’ s Manual 26 Description Select a Channel: Move the “ Active Frame” to “c han”, press “edit” button, then use or key to select a cha nnel. Rec T ype : Use or to select recorded file type. The file type options are “All”, “All T ime”, “Motion Detect”, “ Alarm” and “Manual”.
QH32DVR4C User ’ s Manual 27 At the bottom of the image, there is an information bar and the following information is include d: V olume, Play Progress, Play Speed, Played T ime and File T otal T ime. Display/Hide i nformation bar: MENU Open/Clo s e s ound: PL A Y Adjust play progress: (Backw ard), (Forward).
QH32DVR4C User ’ s Manual 28 Playback W it h Mo use Attached If you playback with a mouse attached the int erface will be a little dif fe rent, and you can acquire m ore functions to operate in t he playba ck menu, shown in fig 4. 1 1: Fig 4.11 Play ba c k control bar There is an ad ditional bar that appears.
QH32DVR4C User ’ s Manual 29 4.7 Bac kup Recorde d Files Note: The user must have “Playback” r ights. Please connect backup devices before you start to backup.
QH32DVR4C User ’ s Manual 30 Fig 4.12 Playba ck list S tep 3: Select backup device Please confirm t he backup device: USB flash me mory , USB HDD, U SB DVD/CD-R W , and se lect the corresponding backup device. S tep 4: S tart and finish backup Move “Active Fram e” to “Save” button and press ENTER key to start bac kup .
QH32DVR4C User ’ s Manual 31 Playback the vi deo segm e nt Y o u can use our file player software to playback the video segment on a PC. Y ou can find the player software on the included CD. Exit playback interface Please refer to C hapt e r 4.6. 4.
QH32DVR4C User ’ s Manual 32 Chapter 5: Param eters Setu p Guide Only the users that have “Parameters Setup” right need to read t his chapter . When the f ollowing parameters a re modified and save d, you must reboot the DVR to make the new parameters ef fective.
QH32DVR4C User ’ s Manual 33 Fig 5.1 Ente r into user menu Move “ Active Fram e” to “User” icon, press ENTER ke y to ent e r into “ User Management” me nu shown in fig 5.
QH32DVR4C User ’ s Manual 34 In the user name list box, by default only “admin” exists. Y ou can use key , to move “Active Frame” to password edit box, and press EDIT key to enter into edit s tatus. Press numeric keys to in put a new password.
QH32DVR4C User ’ s Manual 35 Fig 5.4 user managem ent S tep 2: Add new user name In the “User Mana gement” menu, move “Active Frame” to “A dd” button and press ENTER , in the pop-up di alog box input the new user name (ref er to Chapter 3.
QH32DVR4C User ’ s Manual 36 S tep 3: Setup the right s fo r new user The new added use r does not ha ve a ny operat ional rights. Y ou must setup rights for him.
QH32DVR4C User ’ s Manual 37 User ri ghts description “Local”: Local rights a re for local operation, such as us ing the front panel, remote control and RS-485 keyboard.
QH32DVR4C User ’ s Manual 38 Fig 5.7 Delete user 5.3 Unit Name and D evice ID Unit Nam e In the “Dis play” menu, shown as fig 5.8: Fig 5.8 Displa y menu There is an i tem called “ Unit N ame”. The d efault unit name i s “Embe dded Net DVR”.
QH32DVR4C User ’ s Manual 39 Device ID: When you use the remote c ontrol to operate the DVR, you m ust use the device ID to select the DVR. The defaul t device ID is “88”.
QH32DVR4C User ’ s Manual 40 5.5 Came ra name a nd OSD (On Screen Dis pla y ) Setup Camera Nam e In “Camera” me nu, you can input a name for each camera. See fig 5.9 Please note tha t a camera’ s name can not be copied. Fig 5.9 Input cam er a num ber The ste ps to setup camera name: S te p 1: Select a camera.
QH32DVR4C User ’ s Manual 41 S te p 1: Enter into “Camera” menu. S te p 2: Select a camera. S te p 3: Enable the check box on the right side of ca mera name, then move “Active Frame” to “P.
QH32DVR4C User ’ s Manual 42 Date OSD Positi on In “Camera” menu you c an adjust the position where you want the Dat e to display , m ove active frame to “Positi on” on the right side of “ Date OSD” a nd pr ess the ENTER button. Then you will see the picture be low .
QH32DVR4C User ’ s Manual 43 Fig 5.12 Col or setu p S te p 2: Select camera: Please use ke ys to select a camera. S te p 3: Adju st brightness, cont rast, saturation and hue: M ove “ Activ.
QH32DVR4C User ’ s Manual 44 5.7 Mas k Area Setup In som e cas es you might want t o mask a sensitive area. This area will not be viewed or recorde d. T he ma sk area setup steps are as follows: S te p 1: Enter into “Camera” menu: S te p 2: Select a camera: Y ou ca n use ke ys to select the camera.
QH32DVR4C User ’ s Manual 45 After you finish setup, press ENTER key to return to “Advanced settings” menu. Y ou can press A ke y to clear all mask areas. S te p 5: S a ve mask area: Y ou c a n repeat step 2, step 3 and s tep 4 to setup mask area for other cameras.
QH32DVR4C User ’ s Manual 46 5.8 V iew T a mpering Al arm If you enable this function, when so meone blocks the camera spitefully , the DVR will send a warning alarm. S t ep 1: Enter into “Cam era” menu: S tep 2: Select cam era: Please use k eys to select a camera.
QH32DVR4C User ’ s Manual 47 S tep 6 : Alarm schedule setup: When a view tampering alarm o ccurs, the DVR will handle the alarm based on the schedule. Y ou can se t 4 periods for eac h d ay o f the week. Y ou can also copy the sche d ule of any one day to other days.
QH32DVR4C User ’ s Manual 48 Fig 5.16 V ideo signal l oss handle setup S tep 4: Setup a larm schedule: Y ou can setup a workin g schedule. The DVR will o nly respond when the vi deo loss occurs during the schedule. Note: The 4 time pe riods can no t be repeated.
QH32DVR4C User ’ s Manual 49 5.10 Mot ion Detecti on If you e na ble this function, when there is motion d etecte d by a camera, t he DVR will send an alarm. S tep 1: Enter in to “Ca m e ra” m enu: S tep 2: Select cam era: Use key to select a camera after pressing edit key .
QH32DVR4C User ’ s Manual 50 The whole screen is divided into 22 *18 panels (NTSC: 22*15). There is one yellow panel on the upper left side. T he motion area setup steps are the same as that of mask area setup (refer to Chapter 5.
QH32DVR4C User ’ s Manual 51 Fig 5.18 Motion alarm handle setup S tep 6: Mo tion a larm record channel setup: When a moti o n alarm o ccurs, you can trigger related c amera to start to record. In “Moti o n Alarm Handle” m enu, yo u can select one or more recording channels.
QH32DVR4C User ’ s Manual 52 S tep 9: Save motion alarm setup: Press “Confirm” button t o return to “Image Setup” menu. In the “Image Set up” m enu, press “Confirm” button to save the current came ra parameters.
QH32DVR4C User ’ s Manual 53 S tep 2: Pre view p r o per ties: Pr eview m ode: For preview m ode item, you can use key to select one mode. If DVR has o nly 1 channel, yo u can select only “1 Screen” op ti on. I f DVR has 4 channels, there are “1 Screen” and “4 Screen” options.
QH32DVR4C User ’ s Manual 54 5.12 Recordin g Setup In the main menu, there is an icon called “Recording”. Y ou can ente r into recording menu as follows: Fig 5.20 Recording ch annel configuration “Recording” m enu description: If HDD is Full: There are two options: “Overwrite” and “S top recording”.
QH32DVR4C User ’ s Manual 55 Bit Rate T ype: The DVR will use the fixed b it rate to compress image. The bit r ate size is d efine d in “Bit Rate” option. W ith this option we can calculate the r eco rded file size and network bandwidth that we need.
QH32DVR4C User ’ s Manual 56 S tep 3: Record type For “Rec T ype”, the options are: All Time , M otion Detect, Alarm, Mo ti on|Alarm, and Motion&Alarm , command. For all day r ecord m ode, only one record ty pe ca n be selected. S tep 4: Copy to other days Y ou can r epea t step 2 and step 3 to setup for other days.
QH32DVR4C User ’ s Manual 57 5.13 Extern al Alar m Input and R elay Out put For Q SC 26404 there are 4 alarm in and 1 relay o ut ports. In “Ala r ms” menu, you can setup each external alarm input. In main menu, move the “ Active Frame” to “Alarms” icon and pre ss ENTER key to enter into alarms m enu as shown in fig 5.
QH32DVR4C User ’ s Manual 58 Fig 5.23 Alarm in hand ling s etup S tep 4: Alarm trigger r ecord channel setup Y ou can select channels to rec ord for ea ch alarm input. In the sub m enu, you can use ENTER or EDIT key to enable record chan nel. “ ” mea ns d isable d an d “ m eans enabled.
QH32DVR4C User ’ s Manual 59 S tep 8: PTZ Linkage Move the “A ctive Frame ” to the “PTZ L inkage” button, press ENTER key to enter t he “PTZ Linkage” setup menu as shown in fig 5.
QH32DVR4C User ’ s Manual 60 Alarm r e lay output setup S t ep 1: I n “Al arms” menu, use k eys t o select one alarm o utput. S tep 2: Select delay tim e The delay time is when the al ar m ends, the alarm o utput will co ntin ue o utput time.
QH32DVR4C User ’ s Manual 61 Exceptions The exceptions that can currentl y be handled include: hard d isk full, hard disk error, illegal access, IP address confli ct, network failure, and N TSC / P AL d if ference. Enter into the “ Exceptions” menu as shown i n fig 5.
QH32DVR4C User ’ s Manual 62 5.14 Netw ork Parameter s If you want t o access th e DVR over a network y ou m ust setup network parameters. Note: If any network parameter is modified, you must save and reboot the DVR to make it ef fective.
QH32DVR4C User ’ s Manual 63 Remote Ho st IP and Port: I f you set this IP and po rt, wh en there is an alarm and exce p tion happens, the DVR will send information to that host IP . T he cente r wit h this IP can receive alarm and exception inf ormation from the DVR.
QH32DVR4C User ’ s Manual 64 PPPoE: DVR su pports PPPoE dail-up functio n. Exampl e: T o use PPPoE function S tep 1: Enter in to “Network” m enu. S tep 2: Select NIC type. S tep 3: Input port number . In the port edit bo x, use numeric keys to inpu t port number .
QH32DVR4C User ’ s Manual 65 5.15 A cce ssing the DVR o ver a net work T o access the DVR t hrough a computer you need to ma ke sure the default gatewa y on the DVR is the same IP address a s your router , and the fir st three sets of numbers of the DVR IP address are the same as the first t hree sets of numb ers of r outer’s address.
QH32DVR4C User ’ s Manual 66 5.16 A cce ssing the DVR fr om a remot e computer T o access t he DVR fr om a remote computer , i n addition to the above steps, you will also need to forward ports 80 and 8000 o n th e ro uter the DVR is atta ched t o, to t he IP address of t he DVR.
QH32DVR4C User ’ s Manual 67 5.17 PT Z ( Pan, T ilt, Zoom) There is one RS-485 port on the DVR rear panel u se d for PTZ camera control. Y ou can setup RS-485 p aram eters to match your PT Z pro tocol. In main menu , move the “Active F ram e” to PT Z icon and press ENTER key , you will enter into PTZ m enu as shown in fig 5.
QH32DVR4C User ’ s Manual 68 Note: In the DVR “PTZ” menu, if yo u select P elco-P protocol when you setup PT Z address please p lus o r minus o ne compared with Camera ID.
QH32DVR4C User ’ s Manual 69 Add pr eset num b er: Y ou can input p r eset number (am ong 1-128) in the edit box. Then press the “Adjust” b utton to enter into PTZ control interface.
QH32DVR4C User ’ s Manual 70 In the “Se qu ence” setup menu , first input the sequence number . The sequence is from 1 to 16. Each sequence is made up of c ruise points, and each cruise po int inclu d es a preset number , dwell time and dwell sp eed.
QH32DVR4C User ’ s Manual 71 Chapter 6: Utilit ies There are many tools in the “ Utilities” menu. Including “SavePara”, “Rest orePara”, “Upgrade”, “Hard Disk”, “St op Alarm Out”, “Reboot”, “Power Of f”, “ V iew Lo g” a nd “Sy stem Info”.
QH32DVR4C User ’ s Manual 72 6.2 Upgra de Y ou can use thi s function to upg rade the firmware. Press “Upgrade” icon, in the pop-up dialog box you can select either “FTP” or “USB” upgrade mode as sh o wn in fig 6.3 Fig 6.3 Upgrade If you select “ FTP” mode, you will enter int o “FTP Upgrade” menu: Fig 6.
QH32DVR4C User ’ s Manual 73 6.3 Hard Dis k Manage ment fig 6.5 Hard Disk se tup Check HDD w ork status Capacity , Free space, Stan d by or not, Norma l status or not. Format HDD Before formatting stop all r ecording . After formattin g, yo u must reboot the DVR, otherwise DVR will not w ork correctly .
QH32DVR4C User ’ s Manual 74 6.7 V iew Log T o view th e log recorded on the DVR HD D . In the “Utilities” menu, press “V iew Log” to enter in to “Log” menu as shown i n fig 6.6 Fig 6.6 V iew log If you want t o view the log based on the default option, just press ENTER key .
QH32DVR4C User ’ s Manual 75 For exception major type, the minor type includes: V ideo Signal Loss, Illegal Access, Hard Disk Error , Hard Disk Full, IP Conflict, DCD Lost. For example: The s t e ps of viewing alarm log . S tep 1: For “Query” item , select “By T ype” to active “Major T ype” and “ M inor T ype” items.
QH32DVR4C User ’ s Manual 76 S tep 3: Input start tim e and st op time . S tep 4 : Move the “Active Frame” to “Search Log” b utton and press ENTER k ey to start searching. S tep 5: After finishing searc h, the DVR will list the matched log information.
QH32DVR4C User ’ s Manual 77 Chapter 7: Firmw ar e Upgrade The DV R firmware is stored in FLASH ROM. Y ou c an use the DVR upgrade fu nction to write the f irmware file (digicap) into FLASH. There are tw o cases where y ou need to upg r ade DV R firm ware.
QH32DVR4C User ’ s Manual 78 Fig 7.2 setup p aram eters 3. Select “Users/rights” under the “Security” menu item. The following d ialog b ox w ill b e displayed. Fig 7.3 Setup user name 4. Create new user . Click “new user ’. New user dialog bo x is d isplayed.
QH32DVR4C User ’ s Manual 79 Fig 7.9 Setup home director y 7. Next time, you do not need t o setu p again, just double click and o pen “wftpd32.exe” to upgrade the DV R/DVS firmware. 7.2 Upgrad e Mode 1. Use client softw are to up gr ade the firmware file.
QH32DVR4C User ’ s Manual 80 A p pendix A : Mouse Co ntrol Funct ion 1. In the preview interface Double-click the left key 1. Switc h to the m ost pictures wh en v iewing single picture. 2. Switc h to full screen mo de when view ing multi-pictures. B ack to previous mult i-pictures when y o u double cl ick again .
QH32DVR4C User ’ s Manual 81 5. T est input inter face Click the lef t key 1. pop u p soft key board 2. Input text 3. Save and exi t Click the right key Cancel the text a nd exit the edition Scroll wheel forward Cursor goes t o the f ront character 6.
QH32DVR4C User ’ s Manual 82 Appendi x B: HDD Capaci ty Calcul ation T o calculate total ca pa city needed b y e ach DVR according t o vide o recording ( video recording type and video fil e stor a ge time). Ste p 1: U se Formula (1) to calculate storage capacity i q that is the capacity of each channel needed for every hour: unit Mbyte.
QH32DVR4C User ’ s Manual 83 Appendix C: DVR C onnect Cab le Definition 1 How to Make a RS-485 Con nect Cable Material and tool One twist cable (8 p ins), one standard RJ45 connecto r and one special tool f or R J45.
QH32DVR4C User ’ s Manual 84 The correspon d ing rel ationship of the direct ca b le (2) Use the following method to ma ke the cross netw or k cable when DVR is directly connected with client-end PC.
QH32DVR4C User ’ s Manual 85 Appendi x D: DV R Specifi cations Model Name QSC26404 V ide o compression H.264 Preview resoluti on P AL: 352*288 (C I F), NTS C: 352*240 (CIF) Playback resol ution P AL: 352*288 (C I F), NTS C: 352*240 (CIF) V ide o input 4-ch BNC (Electrical Level: 1.
QH32DVR4C User ’ s Manual 86 Appendi x D: Ca mera Spe cifications MODELS QOCDC60 QOCDC36 Image P ick-up Devices 1/4" CCD Picture Ele ment NTSC: 510(H)X 492(V) Sync Mode I n ternal Syn c Horizontal Resolution 420 TV Li nes Video Outpu t 1.0 V p-p, 75 ohm S/N Ratio >48 dB Gamma Characteristic 0.
QH32DVR4C User ’ s Manual 87 App endix E: T roublesh ooting Failure Possible r easons After p luggin g in power , turning on the p ower switch, “POWER” light in front Panel doe s not turn on, and fan does not work. 1) Power cable is d am aged. 2) Power supply is d am aged.
QH32DVR4C User ’ s Manual 88 Appendi x F: Product Service & W arranty Thank you for choosing our products. All o f our products u se rs have a conditi on al fr ee war ra nty r epai r service for hardware within 12 months starting from p urchase date, and a free exchange service within one month ( valid for manufacturing de fects ).
QH32DVR4C User ’ s Manual 89 Appendix G Custom er Inform ation Card User ’ s Name Mr ./Mrs. Company Name Postal Address Postal code Phone Number E-mail Model Number of Product Serial N umb e r of .
QH32DVR4C User ’ s Manual 90 Notes: Contact Us: Q-See Products 8015 E. Cr ystal Dr Anaheim, CA 92807 We bsite: http://www .q-se e.com Customer Ser vice: Phone: 877-998 - 3440 x 538 Email: cs@dps i-usa.com T ech Suppor t: Phone: 877-998 - 3440 x 539 Email: ts@dpsi - usa .
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