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™ User's Manual Version 1.0 ®.
SuperTrak66™ User's Manual i Copyright Copyright by Promise Technology, Inc. (“Promise”), 2000. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respe ctive holders.
SuperTrak66™ User's Manual ii Table of Contents Introduction ________________________________ _________ 1 1.1 Promise Technology, Inc. ________________________________ 1 1.2 What is SuperTrak66? ________________________________ ___ 1 1.3 Key Features ________________________________ __________ 2 1.
SuperTrak66™ User's Manual iii 3.5 View / Define Array ________________________________ ____ 22 Define Array Definition Menu ________________________________ _______ 23 Creating a RAID 0 Array .
SuperTrak66™ User's Manual i v 5.2 SuperCheck Pull - Down Menu/Toolbar ____________________ 52 Using Pull - Down Menu Items ________________________________ ______ 52 Using View Pull - Down Men.
SuperTrak66™ User's Manual v Viewing IOPx Object icons ________________________________ ________ 83 IOPx Information View ________________________________ ____________ 84 5.9 Channel (chx) Functions _______________________________ 86 Viewing Channel Object icons ________________________________ _____ 86 5.
SuperTrak66™ User's Manual vi Fault Tolerance ________________________________ ________________ 109 Hot Spare Drive(s) ________________________________ ______________ 109 Troubleshooting ________________________________ ____ 110 7.1 Buzzer Alarms ________________________________ _______ 110 7.
SuperTrak66™ User's Manual vii Figure 28: Array pull - down menu ................................................................................................ 52 Figure 29: Using View Pull - Down Menu ........................................
SuperTrak66™ User's Manual viii Figure 78: Array Object View ................................................................................................ ........ 97 Figure 79: Array Information View ........................................
SuperTrak66™ User's Manual ix Manual Conventions Common identifiers: ↵ - Press the Enter key [Key] - Press the key(s) shown within the brackets Note: - Supplementary note containing important information Common expressions: “ Left - clic k ” - move the mouse cursor over the specified target, then click once with the left mouse button.
SuperTrak66™ User's Manual x NOTES.
SuperTrak66™ User's Manual Chapter 1 - 1 - Introduction 1.1 Promise Technology, Inc. Pro mise Technology, Inc. was founded in San Jose in 1989 and established a proven track record for leading edge storage controller products.
SuperTrak66™ User's Manual Chapter 1 - 2 - On the software side, SuperCheck comprises three “modules”: Console, Message Server , and Message Agent . These modules use TCP/IP connections to communicate with one another, allowing communication across a network .
SuperTrak66™ User's Manual Chapter 1 - 3 - 1.4 System Requirements • 1 bus mastering PCI slot (PCI v.2.1 compliant) • 8MB EDO 72 - pin SIMM for cache RAM (units may ship with 16MB) • One to four Ultra ATA/66, Ultra ATA/33 or EIDE hard drive(s) for dedicate d use in the RAID array • Windows NT 4.
SuperTrak66™ User's Manual Chapter 1 - 4 - Other Operating Systems Other operating systems may or may not provide an OSM driver for I 2 O sufficient to attach to SuperTrak66 arrays. However, Promise is not officially supporting any alternative operating system at this time.
SuperTrak66™ User's Manual Chapter 2 - 5 - Getting Started This chapter is designed to help you prepare SuperTrak66 for installation into Windows NT 4.0 system servers. Please read through this chapter carefully before attempting to install SuperTrak66 .
SuperTrak66™ User's Manual Chapter 2 - 6 - SuperTrak66 Controller Card Seen in Figure 1 , the SuperTrak66 controller card has several physical fe atures of interest for purposes of installation.
SuperTrak66™ User's Manual Chapter 2 - 7 - 2.2 Quick I nstallation Checklist Refer to this checklist to ensure that all hardware and software components necessary for your SuperTrak66 to operate efficiently are installed. Hardware Installation þ At least one drive is cabled and att ached to the controller.
SuperTrak66™ User's Manual Chapter 2 - 8 - 2.3 Hardware Installation 1) Install EDO memory into the SIMM slot at SIMM1 (see Figure 1 ). The minimum memory requirement is 8MB. For optimal performance, Promise recommends at least 16MB. Some units may ship with 16MB memory.
SuperTrak66™ User's Manual Chapter 2 - 9 - 2.4 Software Installation This section covers various software - related installation issues for SuperTrak66. These include: BIOS Utility, Network Connection, Driver Installation, and Application Installation.
SuperTrak66™ User's Manual Chapter 2 - 10 - 5) Highlight “TCP/IP Protocol” from the listbox, then click on the “OK” button. 6) Windows NT will proceed to install the TCP/IP protocol stack. 7) Click on the “Configure” button. 8) Enter the network IP address.
SuperTrak66™ User's Manual Chapter 2 - 11 - Driver Installation for Existing Windows NT 4.0 System The fol lowing procedure details the installation of the SuperTrak66 drivers on a system with Windows NT version 4.0 or later already installed. Under Windows NT 4.
SuperTrak66™ User's Manual Chapter 2 - 12 - Driver Installation During New Install of Windows NT 4.0 Under Windows NT 4.0, insert the included “SuperTrak66 Driver” diskette in drive A: when prompted for the drivers. 1a) Floppy Install: Boot the computer with the Windows NT installation diskettes.
SuperTrak66™ User's Manual Chapter 2 - 13 - SuperCheck Installation There are several layers of the SuperCheck software installation which must be installed on the appropriate netwo rk servers/workstations. Make sure the SuperTrak66 I 2 O device driver is installed as detailed on p.
SuperTrak66™ User's Manual Chapter 2 - 14 - NOTES.
SuperTrak66™ User's Manual Chapter 3 - 15 - SuperBuild™ This chapter contains a Setup Task Quick Reference which is a checklist of tasks needed to initialize your SuperTrak66 system, followed by a step - by - step instructional breakdown of each task.
SuperTrak66™ User's Manual Chapter 3 - 16 - Entering the BIOS SuperBuild utility When the system boots, you will see the Promise SuperTrak66 BIOS sign - on banner appear on the screen. Once the BIOS identifies arrays attached to the SuperTrak66 controller, it will offer an opti on to enter the SuperBuild utility.
SuperTrak66™ User's Manual Chapter 3 - 17 - 3.2 SuperTrak BIOS Reference When the SuperTrak66 BIOS loads during sy stem boot time, it displays pertinent information about the RAID arrays which it finds, then displays “Press <Ctrl - F> to enter Array BIOS Configuration Utility” (see below).
SuperTrak66™ User's Manual Chapter 3 - 18 - Status Shows one of three possible array status condi tions: Functional The array is fully operational, and no problems are present. Critical The array is operational, but has lost its fault tolerance.
SuperTrak66™ User's Manual Chapter 3 - 19 - 3.3 Auto Setup By pressin g the [1] key while in the Main Menu screen, the “Auto Setup” screen is displayed (see below). It is divided into sections: “Auto setup options menu”, “Auto setup configuration,” and “Keys Available”.
SuperTrak66™ User's Manual Chapter 3 - 20 - RAID 5 (needs 3 drives min.) Data/Parity Striping Auto Setup Configuration This section of the Auto Setup Menu contains four fields: Mode Items in this field correspond to the selections found in the “Optimize Array For” field in the Auto Setup Menu sec tion (see table on page 19 ).
SuperTrak66™ User's Manual Chapter 3 - 21 - 3.4 View Drive Assignments By pressing [2] on the “Main Menu” screen, the “View Drive Assignments” screen is displayed (below). This screen does not allow modifications to any of the four fields.
SuperTrak66™ User's Manual Chapter 3 - 22 - 3.5 View / Define Array By pressing [3] from the “Main Menu” scree n, the “Define Array Menu” is displayed (see Figure 9 below). There may already be existing arrays configured on this screen or it may appear as indicated in the figure below.
SuperTrak66™ User's Manual Chapter 3 - 23 - Capacity (MB) The values in this column reflect the total ca pacity in MB (megabytes) for that array. Status This column displays the state information for each array. Status definitions can be found at the beginning of Section 3.
SuperTrak66™ User's Manual Chapter 3 - 24 - Creating a RAID 0 Array In the Definition Menu section (see Figure 10 ), use the [Space] key to cycle through array types and select "RAID 0" for RAID Level.
SuperTrak66™ User's Manual Chapter 3 - 25 - Figure 11 : Two - Drive Mirroring Dialogue Window Once the process is complete, you will be returned to the [ Define Array ] menu where the arr ay will be shown as defined. NOTE: you may choose to attach an unassigned third drive to SuperTrak66 to act as a "hot spare” replacement (see p.
SuperTrak66™ User's Manual Chapter 3 - 26 - Assigning Four Driv es to a Mirroring Array Under the [ Drive Assignments ] section, assign all drives to the array and save the information with <Ctrl - Y>. SuperBuild will automatically create tw o striped pairs of drives (RAID 0+1).
SuperTrak66™ User's Manual Chapter 3 - 27 - Creating a RAID 5 Array Use the information in Chapter 6 to help determine the selection of a RAID 5 array. In the Definition Menu section, use the [Space] key to cycle through array types and select "RAID 5" for RAID Mode.
SuperTrak66™ User's Manual Chapter 3 - 28 - NOTE: Since spanning uses the full capacity of each assigned drive, different capacity drives may be used without adversely a ffecting the performance of the array. No other RAID benefits are provided (see Chapter 6).
SuperTrak66™ User's Manual Chapter 3 - 29 - Fi gure 13 : Assigning Bootable Array Disk Array Recognition Order During startup, the disk arrays on the SuperTrak66 are recognized in this order: 1) The array set to bootable in the SuperBuild TM setup 2) B y the Array number (i.
SuperTrak66™ User's Manual Chapter 3 - 30 - Figure 14 : Delete Array Menu NOTE: Deletion of an existing disk array could result in the loss of all dat a from the hard drives of the affected array. Record all array information, including array type, disk members, and stripe block size, in case you wish to undo a deletion.
SuperTrak66™ User's Manual Chapter 3 - 31 - Figure 16 : Controller configuration screen This screen allows you to modify the “Halt On Error” option (enable/disable) by pressing the spacebar.
SuperTrak66™ User's Manual Chapter 4 - 32 - Super Check™ Setup SuperCheck™ is Promise Technology’s array and system monitoring utility. With SuperCheck, you can monitor you’re arrayed hard drives, rebuild arrays, and check the operation of server - level components (fans, etc.
SuperTrak66™ User's Manual Chapter 4 - 33 - A typical installation of the SuperCheck software compon ents on a network might look like Figure 17 on page 32 .
SuperTrak66™ User's Manual Chapter 4 - 34 - 4.1 SuperCheck Installation SuperCheck has man y component modules, which, depending on your scenario, may or may not need to be installed on your system. The following “Installation Scenarios” describe what components are to be installed, and where.
SuperTrak66™ User's Manual Chapter 4 - 35 - To access a SuperTrak system remotely across a LAN 1) Install the Message Server software on to one (or more) systems on the LAN. The system(s) chosen for the Message Server ma y also include a SuperTrak66 station, be an independent station on the LAN, or act as a network server for the LAN.
SuperTrak66™ User's Manual Chapter 4 - 36 - Common Component Installation This section outlines the installation procedure for a component of the SuperCheck software package. See the installation scenarios outlined in section 4.1.1 to determine which components to install.
SuperTrak66™ User's Manual Chapter 4 - 37 - 6) When the “C hoose Destination Location” window (see Figure 19 below) comes up, choose a directory to install this component. 7) Click “Browse” to select a Destination folder on your system other than the folder suggested by default.
SuperTrak66™ User's Manual Chapter 4 - 38 - 8) The “Select Program Folder” window comes up next, shown in Figure 20 below. Choose a Start menu folder t o list this item under by entering a folder name, and selecting a “parent” folder from the list under which this new folder’s contents will reside.
SuperTrak66™ User's Manual Chapter 4 - 39 - 9) The “Start Copying Files” window will then be displayed (see Figure 21 below). Verify that the proper component(s), destination folder, and program folder you selected for installation are correct, then click on “Next” to proceed .
SuperTrak66™ User's Manual Chapter 4 - 40 - Figure 22 : “Setup Needs the Next Disk” pop - up window 11) When the installation is complete, you will see the “Setup Complete” window. Click on the “Finish” button to complete the install process for this component and restart your s ystem.
SuperTrak66™ User's Manual Chapter 4 - 41 - 4.2 SuperCheck Administration Once installation is complete, you may begin using the SuperCheck utility. There are still a few things that need to be configured before your SuperCheck install and administration are complete.
SuperTrak66™ User's Manual Chapter 4 - 42 - Array Administration Array administration is the ability to create, view, modify and delete arrays. The ability to view the status of an array throug.
SuperTrak66™ User's Manual Chapter 4 - 43 - Identifying Prob lems There are a variety of problems which can be detected by SuperCheck, allowing you to possibly prevent a system crash or data loss due to a hardware problem.
SuperTrak66™ User's Manual Chapter 4 - 44 - 4.3 SuperCheck Quick Reference The following sect ion is a listing of initial steps necessary to complete each task during administration of a SuperTrak66 server system using the SuperCheck utility.
SuperTrak66™ User's Manual Chapter 4 - 45 - Deleting an Existing User 1) Select the icon representing the user you wish to delete. 2) Right - click the icon and select “ Delete ” from the po p - up menu. 3) Choose “ Yes ” if this is a user you wish to delete.
SuperTrak66™ User's Manual Chapter 4 - 46 - Deleting an Existing Array NOTE: Deleting an array may result in the loss of all data contained on it. Be sure to back up any needed data before deletion. 1) Select the icon of the array you wish to delete 2) Right - click the icon and choose “ Delete ” from the pop - up menu.
SuperTrak66™ User's Manual Chapter 4 - 47 - Removing an User From an Email Receiver List 1) Double - click on the Message Agent from which you wish to remove a user for email alert notification(s). This will open the Message Agent main screen. Find the Information View of the Message Agent screen.
SuperTrak66™ User's Manual Chapter 5 - 48 - Using SuperCheck™ This section is an in - depth software functionality reference for the SuperCheck RAID Manager. It contains step - by - step instructions on activating events, modifying values, and executing all major tasks .
SuperTrak66™ User's Manual Chapter 5 - 49 - Using Tree View The Tree View can display every element of your SuperTrak66 system. This menu behaves like the Tree View in Windows Explorer (Explorer shows logi cal drives and folders, etc… in a hierarchical menu structure).
SuperTrak66™ User's Manual Chapter 5 - 50 - Console & Server level rights : no special user or administrative rights are required since the name applies only to the user’s s ystem.
SuperTrak66™ User's Manual Chapter 5 - 51 - Using Object View The device icons generated by a double - clic k in the Tree View will be displayed in this portion of the window.
SuperTrak66™ User's Manual Chapter 5 - 52 - Using Status Bar Figure 27 : Using Status Bar SuperCheck’s status bar is no different than any other Windows program. The status bar is located just below the Main Window of Su perCheck and provides status information of various administration functions such as (Ready, Rebuilding, etc…).
SuperTrak66™ User's Manual Chapter 5 - 53 - Using View Pull - Down Menu Figure 29 : Using View Pull - Down Menu By checking or unchecking items with the mouse, this pull - down menu selects or deselects the appearan ce of the Toolbar icons, Status Bar , and/or Tree View window.
SuperTrak66™ User's Manual Chapter 5 - 54 - Using Preference Pull - Down Menu Figure 31 : Using Preference Pull - Down Menu The Preference pull - down menu allows users or administrators to cha.
SuperTrak66™ User's Manual Chapter 5 - 55 - Start/Stop AutoDemo press F12 key Next Item press F10 Previous Item press F11 Using Help Topics Activated from the pull - down menu or toolbar icon, online help offers i nformation on functions and how - to items accessible from the SuperCheck utility.
SuperTrak66™ User's Manual Chapter 5 - 56 - Find Creates a comprehensive index based on each word and topic found in the Help file. Figure 34 : Using Help Find Window.
SuperTrak66™ User's Manual Chapter 5 - 57 - Using SuperCheck Toolbar Figure 35 : Toolbar icons Toolbar icons and their associated functions are available depending on which o f the items in the Tree View is highlighted as described in the descriptions below.
SuperTrak66™ User's Manual Chapter 5 - 58 - Create Array : available when an Message Agent icon is active. This allows user to create a New Array on the SuperTrak66 system. The user must have “User Account Rights” (see p. 80 for det ails). Delete User : available when a User icon is active.
SuperTrak66™ User's Manual Chapter 5 - 59 - 5.3 Console Functions The SuperCheck “Console” in the SuperCheck utility main screen represents the system from which you are monitoring your SuperTrak66 system(s). Its icon appears at the top of the Tree View (see below).
SuperTrak66™ User's Manual Chapter 5 - 60 - Figure 37 : Labeling New Message Server Viewing Console Object icons Once a Message Server has been created, double - clicking on the Console icon will display the associated “Message S erver” icon(s) in the Object View.
SuperTrak66™ User's Manual Chapter 5 - 61 - 5.4 Message Server Functions The “Message Server” icon in the SuperCheck Tree View represents the server that acts as a “gateway” into a particular SuperTrak Pro system. The sys tem may be composed of one server (the “gateway” server itself), or multiple servers.
SuperTrak66™ User's Manual Chapter 5 - 62 - 2) Left - click on “Disconnect” in the pull - down/pop - up menu. Figure 40 : Disconnecting Message Server pull - down 3) Click the “Confirm” bu tton. The Server connection from the SuperTrak66 will be taken "offline.
SuperTrak66™ User's Manual Chapter 5 - 63 - Figure 41 : Connecting Message Server pull - down Switching to Another Server 1) To connect to a Message Server in a different location, make sure the Message Server icon is highlighted, then enter the IP address and label name of the desired server in the Information View (see Figure 37 ).
SuperTrak66™ User's Manual Chapter 5 - 64 - Viewing Message Server Object icons Double - clicking on the “Message Server” icon will display the SuperTrak66 system server icons connected to the highlighted mess age server within the Object View (see top of figure below).
SuperTrak66™ User's Manual Chapter 5 - 65 - IP Addres s This series of four text boxes contains the IP address of the message server currently highlighted.
SuperTrak66™ User's Manual Chapter 5 - 66 - 5.5 Message Agent Functions The “Message Agent” icon(s) in the SuperCheck utility main screen represent the SuperTrak66 servers connected to the Message Server in a particular SuperTrak66 system.
SuperTrak66™ User's Manual Chapter 5 - 67 - Figure 44 : Crea ting New User screen 3) A “ New User ” icon will appear. Double - click on it to view the user Information View. 4) Modify all the user information according to the desired access level for the new user (see section 5.
SuperTrak66™ User's Manual Chapter 5 - 68 - Setting Up E - mail Alert Notification 1) Double - click on the Message Agent icon from where you want to receive email alert notifications. This will reveal the Message Agent main screen. Find the Information View of the Message Agent screen s imilar to below.
SuperTrak66™ User's Manual Chapter 5 - 69 - Figure 47 : Setting Email Address window 3) Under the “ Email receiver list ” segment of the Information View, type in the email address of the user you wish to receive email alert notification in the “ Email address ” field .
SuperTrak66™ User's Manual Chapter 5 - 70 - Figure 49 : Adding/Removing Events for Email Alert 2) Sele ct the event you wish to modify in the “Event” column. 3) Right - click on the “Email” column and select “yes” to have this event send alert email notification.
SuperTrak66™ User's Manual Chapter 5 - 71 - NOTE: During Array Synchronization, users may continue to access the working array and perform normal PC functions. However, system performance will be slightly degraded and the process will take longer.
SuperTrak66™ User's Manual Chapter 5 - 72 - Figure 52 : Message Agent Information V iew DNS Name, IP Address & Version Info These three fields correspond to the “Server name,” “IP address,” and “Version information” fields in the Message server information box above.
SuperTrak66™ User's Manual Chapter 5 - 73 - SuperTrak66 server in question in the two boxes directly below (“SMTP server” and “Email ID”.) SMTP Server Enter the SMTP server name or IP address of your mail server. Contact the System Administrator if you need this information.
SuperTrak66™ User's Manual Chapter 5 - 74 - Figure 53 : Alert Events & Schedule Synchronization screen Alert Events This area (se e above) allows you to choose which types of events will generate an email alert and/or report.
SuperTrak66™ User's Manual Chapter 5 - 75 - 5.6 User Management Functions The “Users” icon in the Tree View is a folder containing a list of users and administrators who are permitted access to a particular SuperTrak66 system’s status.
SuperTrak66™ User's Manual Chapter 5 - 76 - Figure 55 : Deleting User menu 2) Right - click the icon and select “ Delete ” from the pop - up menu. 3) Choose “ Yes ” if this is a user you wish to delete. NOTE: SuperCheck will not allow deletion of the last account with admin privileges.
SuperTrak66™ User's Manual Chapter 5 - 77 - Figure 56 : User icons in Object View The “Admin” icon in the Tree Vi ew represents the configuration of a user who has “User Account Rights” on a particular SuperTrak66 system.
SuperTrak66™ User's Manual Chapter 5 - 78 - Figure 57 : User Information View Adapter Main tenance Rights By checking the “ Enabled ” box, the user will be able to modify cache and performance tuning parameters for the SuperTrak66 card.
SuperTrak66™ User's Manual Chapter 5 - 79 - 5.7 I 2 O RAID Functions The “I 2 O RAID” icon(s) in the Tree View represents the I 2 O component installed on a Message Agent. Through here, you can identify model information and hardware/firmware versions.
SuperTrak66™ User's Manual Chapter 5 - 80 - 5 .8 IOPx Functions The “IOP x ” (I/O Platform #x) icon(s) represent individual SuperTrak66 controller cards which may be installed as part of a single or multiple SuperTrak66 server system as seen by SuperCheck.
SuperTrak66™ User's Manual Chapter 5 - 81 - 4) The new array icon will be created in the Tree View, titled with the text entered into the “Name” field.
SuperTrak66™ User's Manual Chapter 5 - 82 - Using The Event Viewer After "Read Events" has been selected, the Event Viewer window appears (see below). The Event Viewer lists events according to type, date, status, and array status. The entire events log is not shown or accessed from the memory buffer since it can be quite large.
SuperTrak66™ User's Manual Chapter 5 - 83 - Changing Dirty Threshold Flush Start Setting As part of the System Cache Policy settings, a user is able to change the maximum percentage of the total onboard SuperTrak66 memory th at can be occupied by data that has not yet been written to disk (i.
SuperTrak66™ User's Manual Chapter 5 - 84 - IOPx Information View The Information View displays the “IOP x Information View” as seen in Figure 65 .
SuperTrak66™ User's Manual Chapter 5 - 85 - System Cache Policy The “System cache policy” section contains a series of fields and text bo xes as follows: Cache block size (KB) This field reflects the size of a unit block in the cache module.
SuperTrak66™ User's Manual Chapter 5 - 86 - 5.9 Channel (ch x ) Functions The “ch x ” icons represent particular drive channels (i.e. 1,2,3,4) on the SuperTrak66 controller card. Viewing Channel Object icons Double - clicking on the icon displays the icons of the hard drives connected to the channel in the Object View.
SuperTrak66™ User's Manual Chapter 5 - 87 - 5.10 Hard Drive Function s The hard drive i cons represent hard drives connected to the SuperTrak66 controller card. The icons will be identified by the drive’s make, model, status, size, DMA mode, and array configuration.
SuperTrak66™ User's Manual Chapter 5 - 88 - 5.11 Enclosure Functions The “Enclosure X ” icon(s) represent the server - level monitoring capabil ities of SuperCheck. From this icon, users may choose to enable alerting alarms during rebuilding and synchronizing of arrays.
SuperTrak66™ User's Manual Chapter 5 - 89 - Enclosure Information View The Information View shows a graphical representation of the FastSwap66 or SuperSwap66 “hot” swap enclosures, along with the monitored components (fan, temperature, or power), as shown below.
SuperTrak66™ User's Manual Chapter 5 - 90 - 5.12 Array Functions The “Array” icon in the Tree View represents the architecture of a particular array.
SuperTrak66™ User's Manual Chapter 5 - 91 - Rebuilding An Array You will want to rebuild an array whenever a drive has failed and been removed from a RAID 1, 0+1, 3 or 5 array. For continuous operation, a replacement drive ca n be "hot" swapped while the attached system is operational.
SuperTrak66™ User's Manual Chapter 5 - 92 - Using Rebuild Wizard Step 1 1) Select the correct Target drive which will receive data (see below) Make sure you select the blank new or replacement drive. The unselected drive(s) will contain “good” data.
SuperTrak66™ User's Manual Chapter 5 - 93 - Step 2 1) Confirm the Target or “Rebuild” disk by drive identification. 2) Click "Finish" button to initiate physical Rebuild, click th.
SuperTrak66™ User's Manual Chapter 5 - 94 - To Stop Rebuild 1) To halt the Rebuild process, right - click the Array # again. 2) The pull - down menu will appear showi ng the Stop Rebuild option as shown below (see below).
SuperTrak66™ User's Manual Chapter 5 - 95 - Figure 76 : Array Synchronization pull - do wn NOTE: During Array Synchronization, users may continue to access the working array and perform normal PC functions. However, system performance will be slightly degraded and the process will take longer.
SuperTrak66™ User's Manual Chapter 5 - 96 - Turning On Read Cache Depending on the application or server operation in which the SuperTrak66 is used, admin/users may elect to turn on the read cache feature of the SuperTrak66 contr oller for performance purposes or disable caching entirely.
SuperTrak66™ User's Manual Chapter 5 - 97 - Viewing Cache Memory Statistics The usage performance statistics of the SuperTrak66 mem ory provides the admin/user with information about the effectiveness and efficiency of the cache.
SuperTrak66™ User's Manual Chapter 5 - 98 - Information View The Information View displays information pertinent to the operation of the chosen array, as seen below.
SuperTrak66™ User's Manual Chapter 5 - 99 - The fields displayed on the previous page are defined as follows: Name This field contains the name of the array. RAID Level The “RAID level” text box contains the RAID level information of the array.
SuperTrak66™ User's Manual Chapter 5 - 100 - Partial read cache hit This field shows the number of partial read cache requests made to this particular array since the field was last reset. Partial write cache hit This field shows the number of partial write cache hit requests made to this particular array since the field was last reset.
SuperTrak66™ User's Manual Chapter 5 - 101 - NOTES.
Supe rTrak66™ User's Manual Chapter 6 - 102 - RAID Setup This chapter discusses the various types of RAID arrays, their applications, including performance and reliability considerations, and gene ral maintenance information. Given the variety of applications for RAID systems, the various RAID levels each have advantages and disadvantages.
Supe rTrak66™ User's Manual Chapter 6 - 103 - 6.1 Application Scenarios This section describes typical application scenarios for a RAID system. You may use this information as a guideline to tailor your RAID system configuration to meet your specific needs.
Supe rTrak66™ User's Manual Chapter 6 - 104 - One solution is to create two (2) mirroring (RAID Level 1) arrays using four (4) drives (2 drives per array). Array 1 can be used for the bootable system files. Array 2 can be used for the user or data files.
Supe rTrak66™ User's Manual Chapter 6 - 105 - Largest Storage Capacity Required In the event that the largest capacity possible is required, one of two possible configurations are suggested: 1) Spanning - This method effectively takes advantage of th e total capacity of all attached drives.
Supe rTrak66™ User's Manual Chapter 6 - 106 - Mirroring (RAID 1) Mirroring is a widely - used method of fault tolerance. Mirroring exactly duplicates the content of one drive on to the other drive for every write operation. If either drive fails, the array continues to function using the remaining working drive.
Supe rTrak66™ User's Manual Chapter 6 - 107 - random writes (such as e - mail file servers, for example). For larger writes or sequential writes, the performance is sti ll fairly fast. Because only one drive in the array stores redundant data, the cost per megabyte of a level 3 array is fairly low.
Supe rTrak66™ User's Manual Chapter 6 - 108 - 6.3 RAID Management & Operation This segment covers issues pertaining to general RAID system management, operation, and terminology. Critical & Offline Arrays A fault tolerant array goes "critical" when a drive is removed or fails.
Supe rTrak66™ User's Manual Chapter 6 - 109 - 6.4 Configuration Ideas This part of the ch apter covers additional ideas which are helpful to bear in mind while considering RAID configurations.
SuperTrak66™ User's Manual Chapter 7 - 110 - Troubleshooting This chapter provides information on how to interpret error conditions as reported by the SuperTrak66. This includes buzzer alarms, LED display codes, SuperTrak BIOS Error Messages, and Installation & Runtime Problems.
SuperTrak66™ User's Manual Chapter 7 - 111 - 7.2 LED Display Codes LED displays ap pear on the backplane of the SuperTrak66 controller. NOTE: The LEDs on the backplane of the SuperTrak66 controller go through various patterns throughout the power - on and initi alization process.
SuperTrak66™ User's Manual Chapter 7 - 112 - 7.3 SuperTrak66 BIOS Error Messages On bootup, the SuperTrak66 BIOS will initialize. Should an error be detected, the followi ng messages will appear on screen and the bootup process halted.
SuperTrak66™ User's Manual Chapter 7 - 113 - 7.4 Installation & Runtime Problems This segment covers certain problems which may be encountered during SuperTrak66 installation, configuration and run - time.
SuperTrak66™ User's Manual Appendix A A - 1 Technology Background Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple hard drives to be combined together to form one large logical drive or “array.
SuperTrak66™ User's Manual Appendix A A - 2 RAID 0 (Striping) Figure A1: RAID 0 striping interleaves data across multiple drives.
SuperTrak66™ User's Manual Appendix A A - 3 Mirroring (RAID 1) When a disk array is mirrored, identical data is written to a pair of drives, while reads are performed in parallel. The rea ds are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner.
SuperTrak66™ User's Manual Appendix A A - 4 Striping/ Mirror (RAID 0+1) Striping/mirroring combines both of the previous array types. It can increase performance by reading and writing data in parallel while protecting data with duplication. A minimum of four drives are needed for striping/mirroring to be ins talled.
SuperTrak66™ User's Manual Appendix A A - 5 Block Striping with Parity Drive (RAID 3) RAID level 3 organizes data across the physical drives of the array, and stores parity information on to a drive dedicated to this purpose.
SuperTrak66™ User's Manual Appendix A A - 6 Figure A4: RAID 3 multiple dri ves stripe data w/ one dedicated parity drive.
SuperTrak66™ User's Manual Appendix A A - 7 Block and Parity Striping (RAID 5) RAID 5 is similar to RAID 3 as described above except that the parity data is rotated across the physical drives along with the block data.
SuperTrak66™ User's Manual Appendix A A - 8 Spannin g In a Spanning array, the disk array capacity is equal to the sum of all drives, even if the drives are of different capacities. Spanning stores data onto a drive until it is completely filled, then proceeds to store data on to the next drive in the array .
SuperTrak66™ User's Manual Appendix A A - 9 I 2 O technology I 2 O, which stands for Intelligent Input/Output, addresses one of the weakest links in turning today’s PCs into servers: degraded CPU performance due to heavy I/O processing.
SuperTrak66™ User's Manual Appendix A A - 10 NOTES.
SuperTrak66™ User's Manual Appendix B B - 1 SuperTrak66 Technical Specifications Performance - Related Features • True hardware - based RAID • Single IRQ per RAID I/O • Intelligent cache .
SuperTrak66™ User's Manual Appendix B B - 2 O/S support • Windows NT 4.0+ Monitoring tools • Monitoring utilities for Windows NT • Remote monitor capable through Internet or LAN • Notif.
SuperTrak66™ User's Manual Appendix C C - 1 Frequently Asked Questions This section lists frequently asked questions involving pre - installation, drive issues, installation, and post - installation.
SuperTrak66™ User's Manual Appendix C C - 2 Drive Issues Q: Can I add a drive to a SuperTrak66 RAID array via hot - swap and dynamically adjust the array size/configuration? A: No. The SuperTrak66 system does not support dynamically adjustable RAID size/configurations.
SuperTrak66™ User's Manual Appendix C C - 3 Installation Issues (NT, I 2 O Drivers, Drive Capacity, Booting, IRQ Settings) Q: Why doesn’t Windows NT see my SuperTrak66 controller? A: You need to install the Windows NT I 2 O drivers to be able to se e the card and the attached drives (arrays).
SuperTrak66™ User's Manual Appendix C C - 4 Q: How can I change the IRQ setting for the SuperTrak66 controller? A: The SuperTrak66 controller is fully PCI PnP. This means all the resourc es that it uses are assigned by the PCI BIOS on the motherboard.
SuperTrak66™ User's Manual Appendix C C - 5 Q: How can I be sure that write - back cache has flushed before I reboot after partitioning and formatting an array? A: A cache flush is always triggered immediately following any write from the int 13h BIOS.
SuperTrak66™ User's Manual Appendix C C - 6 NOTES.
SuperTrak66™ User's M anual Appendix D D - 1 Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
SuperTrak66™ User's M anual Appendix D D - 2 European Tech Support E - mail Support support@promise.nl Fax Technical Support +31 (0) 40 256 94 63 Attention: Technical Support Phone Tec hnical Support +31 (0) 40 256 94 61 8:30 - 5:00pm The Netherlands Time If you wish to write us for support: Promise Technology Europe B.
SuperTrak66™ User's M anual Appendix D D - 3.
SuperTrak66™ User's Manual Appendix E E - 1 Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for one (1) year from the time of the delivery of the product to the original.
SuperTrak66™ User's Manual Appendix E E - 2 Promise shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealiz ed savings, equipment damage, costs of recov.
SuperTrak66™ User's Manual Appendix F F - 1 Returning Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, cont act our Technica.
SuperTrak66™ User's Manual Appendix F F - 2 Your Responsibilities You are responsible for determining whether the product is appropriate for your u se and will interface with your equipment without malfunction or damage.
SuperTrak66™ User's Manual Appendix G G - 1 Glossary of Terms API Application Programming Interface: A software layer which provides a common method of accessing several types of hardware or other software that it supports.
SuperTrak66™ User's Manual Appendix G G - 2 cache A method of enhancing disk system performance by reducing and advancing physical drive ac cesses in an intelligent manner, by temporarily storing disk data in local RAM. Subsequent access to cached data is then fetched from RAM which is much faster than accessing the physical media.
SuperTrak66™ User's Manual Appendix G G - 3 EIDE Enhanced Integ rated Device Electronics: An I/O data bus model used by ATA and ATAPI devices. This model is superior to IDE allowing the addition of larger capacity devices through LBA addressing, and better performance through faster PIO and DMA data transfer specificat ions.
SuperTrak66™ User's Manual Appendix G G - 4 IxWorks An O/S built for dedicated processors. In the case of SuperTrak, IxWorks uses an I 2 O message frame architect ure and i960 microprocessor. JBOD Just a Bunch Of Drives: Another term describing the spanning type of RAID arrays.
SuperTrak66™ User's Manual Appendix G G - 5 parity A mechanism for making the sum of two binary digits (bits) equal to a pre - specified digit. Such a system may use "even parity," in which case the sum is made even, or "odd parity," in which the sum is made odd.
SuperTrak66™ User's Manual Appendix G G - 6 ROM Read Only Memory: A type of memory which is commonly adapted to c omputer systems in order to hold crucial data or programming code. Such information is critical to booting and/or operating the system’s basic functions.
SuperTrak66™ User's Manual Appendix H H - 1 INDEX A Administration Assigning user rights ................ 75 Password protection ................. 76 Arrays Administration of ...................... 41 Bootable ........................... 15, 28 Creating .
SuperTrak66™ User's Manual Appendix H H - 2 H Hard drives ..................... Se e Arrays Assignment of, .. 21, 24, 25, 26, 27, 86 Hot Spare ................ 103, 105, 108 Hot Spare ................................ 28 Hot Swap ...............
SuperTrak66™ User's Manual Appendix H H - 3 Quick install .............................. 7 SuperCheck ............................. 33 TCP/IP ................................ ...... 9 Spanning ................................ .... 27 Assigning drives to, .
SuperTrak66™ User's Manual Appendix H H - 4 P/N: C6101ST66000000 NOTES.
Ein wichtiger Punkt beim Kauf des Geräts Promise Technology SuperTrak66 Pro 66 Pro (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
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Wenn Sie aber schon Promise Technology SuperTrak66 Pro 66 Pro besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Promise Technology SuperTrak66 Pro 66 Pro verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Promise Technology SuperTrak66 Pro 66 Pro. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Promise Technology SuperTrak66 Pro 66 Pro gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
