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VT RAK E-Class E830f/i, E630f/i P RODUCT M ANUAL Ve r s i o n 1 . 1.
VTrak E-Class Product Manual ii Copyright © 201 1 PROMISE T echnology , Inc. All Rights Reserved. PROMISE, the PROMISE logo, VT rak, SmartS tor, Su perT rak, FastT rak, V essRAID, V ess, PerfectP A T.
iii Content s Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 VTrak Overview . . . . . . . . . . . . .
VTrak E-Class Product Manual iv Chapter 4: Management with WebPAM PROe, cont. Managing Background Activities . . . . . . . . . . . . . . . . . . . . . . . . . . 1 14 Managing Storage Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Working with the Event View er .
Contents v Chapter 6: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315 Updating the Subsystem Firm ware . . . . . . . . . . . . . . . . . . . . . . . . 3 15 Updating Physical Drive Firmware . . . . . . . . . . . . . .
VTrak E-Class Product Manual vi Appendix B: Multipathing on W indows . . . . . . . . . . . . . . . . . . . . . . 449 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449 Installing PerfectPath . . . . . . . . .
1 Chapter 1: Introduction This chapter covers the foll owing topics: • About This Ma nual (below) • VT rak Overview (page 2) • Architectural Description (page 3) • Features (page 6) • Genera.
VTrak E-Class Product Manual 2 VTrak Overview The PROMISE VT rak Ex30 series support for 6 Gb/s SAS and SA T A disks and a next-generation embedded storage I/O processing platform out to set a new performance standard while providing a reliable, flexible and easy to manage RAID storage system.
Architectural Description 3 industry leading warranty , PROMISE offers extended warranty and onsite part s replacement options with service levels with respon se times as low four hours. Architectural Description The VT rak Ex30 series subsystems are suitable for Dire ct Attached S torag e (DAS), S torage Area Network (SAN), and Expanded S torage.
VTrak E-Class Product Manual 4 Figure 2. VTrak E630 f / i front view Figure 3. VTrak E830f back view Drive Carriers Power and S tatus LEDs Drive Carrier LEDs Power Supply 1 Power Supply 2 RAID Cont ro.
Architectural Description 5 Figure 4. VTrak E630f back view Figure 5. VTrak E830i back view Power Supply 1 Power Supply 2 RAID Controller 1 RAID Controller 2 Power Supply 1 Power Supply 2 RAID Cont ro.
VTrak E-Class Product Manual 6 Figure 6. VTrak E630i back view Features Controller Module Features Drive Support • 3.5-inch and 2.5-inch form factor • Hard disk drives (HDDs) and Solid S tate driv.
Features 7 Dat a Cache • 2 GB data cache per controller . A portion of the data cache is shared with the controll er firmware • Protected with hot-swappable battery backup unit (BBU) Operational F.
VTrak E-Class Product Manual 8 • Disk SMART Polling • Online Capacity Expansion (OCE) • RAID Level Migration (RLM) • UPS Monitoring • Feature rich task scheduler for background activities Pe.
Features 9 Supported Operatin g Environment s Core Platform T ype Notes Microsoft Windows Server 2008 with SP2 x86 / x64 ALUA support wit h PerfectPath v4.00 or later Windows Server 2008 Hyper-V with SP2 x64 Windows Server 2008 R2 x64 Oracle Enterprise Linux 5.
VTrak E-Class Product Manual 10 Supported Browsers Browsers run on the host PC or server , from which you monitor and manage th e VT rak subsystem using W ebP AM PROe. T he browsers listed here meet the minimum version requirements for browser compatibility: • Internet Explorer – 8.
General Specifications 11 Humidity Range • Operational: 10% to 9 0% (Non-Condensing) • Non-Operational : 5% to 95% (Non-Condensing) Noise, Shock, and Vibration Acoustic Noise Levels • T ypical: 55 dB • Maximum: 65 dB Shock • Operatio nal: 5G , 1 1 ms duration • Non-Operational : 10G , 1 1ms duration Vib r at i on • Operational: 0.
VTrak E-Class Product Manual 12 Safety and Environmental EMI / RFI S t atement s BSMI CE W arning: This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Safety and Environmental 13 Environment al St andards •R o H S • GreenPC • WEEE W arnings and Cautions W arnings and Cautions are placed in th is Product Manual beside the user actions to which they apply .
VTrak E-Class Product Manual 14 • “USB Support Reports a Problem” on page 390 • “Unsaved Data in the Controlle r Cache” on page 398 Wa rranty and Support W arranty • Three year complete .
15 Chapter 2: Inst allation This chapter covers the foll owing topics: • Unpacking the VT rak (below) • Mounting VTrak in a Rack (page 17) • Installing Physical Drives (page 21) • Making Manag.
VTrak E-Class Product Manual 16 Import a nt Existing VT rak J330s, J630s, or J830s JBOD expansion units require two critical updates to support the VTrak E630f/i and E830f/i RAID subsystems: • If yo.
Chapter 2: Installation 17 Mounting VTrak in a Rack Cautions • Do not install the VT rak unit into a rack witho ut rails to support the subsystem. • Do not lay one VTrak unit on top of another . Mount each enclosure supported by its own set of rails.
VTrak E-Class Product Manual 18 Mounting rails are included with the VT rak. T o install the VT rak subsystem into your rack: 1. Attach the mounti ng rail assemb lies to th e rack posts, using screws and nuts from your rack system. • The rail halves are rivete d together and use no adjustme nt screws.
Chapter 2: Installation 19 Figure 2. Rail ends attach to the outside of each post 2. Place the VTrak s ubsystem onto the rails. • At least two persons are required to safely lift the VT rak. • Lift the VT rak subsystem itself. Do not lif t the VT rak by its br ackets.
VTrak E-Class Product Manual 20 Figure 4. Placing the VTrak subsystem onto the rack rails Screws and flange nuts attach the VT rak to the rack post.
Chapter 2: Installation 21 Installing Physical Drives If your VT rak subsystem shipped with the dr ives installed at the factory , you can skip this section and go to “Making Management and Data Connecti ons” on page 25. The VT rak Ex30 RAID subsystems an d JBOD expansion units support: • SAS and SA T A physical drives • 2.
VTrak E-Class Product Manual 22 Figure 5. VTrak E830f/i drive slot n umbering Figure 6. VTrak E630f/i drive slot n umbering Install all of the drive carriers into the VT rak enclosure to ensure proper airflow , even if you do not populate all th e carriers with physical drives.
Chapter 2: Installation 23 1. Press the drive ca rrier release button. The handle springs open. 2. Grasp the handle and ge ntly pull the empt y drive carrier out of the enclosure. Figure 7. Drive carrier front view 3. If you are installing SA T A drives, attach a SAS-to-SA T A adapter on to the power and data connectors of each drive.
VTrak E-Class Product Manual 24 • Install two screws per adapter . • Snug each screw . Be careful not to over tighte n. 7. With the drive carrier handle in ope n position, gently slide the drive carrier into the enclosure. Import a nt • Press the r elease butt on to push th e drive carrier into position.
Chapter 2: Installation 25 Making Management and Dat a Connections Examples of VT rak configurations include: • Fibre Channel SAN (below) • Fibre Channel DAS (page 28) • Fibre Channel wi th JBOD.
VTrak E-Class Product Manual 26 A Fibre Channel sto rage area network (SAN) requ ires: • An FC HBA card in each host PC or server • An SFP transceiver for each connected FC port on the subsystem • An FC switch • A network switch Dat a Path T o establish the data path: 1.
Chapter 2: Installation 27 Management Path T o establish the management path: 1. Connect Ethernet cables be tween the Management ports on both RAID controllers and the network switch. See Figure 12. 2. Connect Ethernet cables be tween th e network ports on both host PCs or servers and the network switch.
VTrak E-Class Product Manual 28 Fibre Channel DAS Fibre Channel direct attac hed storage (DAS) requires: • An FC HBA card in the host PC or server • An SFP transceiver for each connected FC port on the subsystem • A network switch Dat a Path T o establish the data path: 1.
Chapter 2: Installation 29 Figure 13. FC DAS data and management connections The VT rak RAID subsystem is show n with SFP transceivers installed. Management Path T o establish the management path: 1. Connect Ethernet cables between the Manage ment ports of both RAID controllers and the network switch.
VTrak E-Class Product Manual 30 Fibre Channel with JBOD Exp ansion JBOD expansion requires at least one SFF-8088 4X to SFF-8088 4X external SAS cable for each JBOD unit. T o add JBOD units: 1. Connect the SAS expansion port on the lef t controller of the RAID subsystem to the SAS data IN port on the left I/O module of the first JBOD unit.
Chapter 2: Installation 31 Fibre Channel SAN – No Si ngle Point o f Failure An FC SAN with no single point of failure (NSPF) requires: • An FC HBA card in each host PC or server • An SFP transce.
VTrak E-Class Product Manual 32 Figure 15. FC SAN NSPF data connections The VT rak RAID subsystem is show n with SFP transceivers installed. Management Path T o establish the management path: 1. Connect an Ethernet cable betwe en the Management port on each RAID controller and the network switch.
Chapter 2: Installation 33 If you have multiple VT rak subsystems, repeat steps 1 and 2 as required. Figure 16. FC SAN NSPF management conn ections The VT rak RAID subsystem is show n with SFP transceivers installed. JBOD Expansion JBOD connections are the same for all FC SAN and DAS configurations.
VTrak E-Class Product Manual 34 iSCSI Storage Area Network (SAN) Figure 17. iSCSI da ta and manageme nt ports on the RAID control ler This arrange ment requires: • An iSCSI HBA network interface car.
Chapter 2: Installation 35 Dat a Path Each VT rak RAID controller has four (4 ) RJ45 iSCSI data port connectors. See page 34, Figure 17. T o establish the data path: 1. Connect Ethern et cables between the iSCSI NIC in both host PCs or servers and the GbE network switch .
VTrak E-Class Product Manual 36 Management Path Each VT rak RAID controller has one (1) Ethernet RJ45 management port connector . See page 34, Figure 17. T o establish the management path: 1. Connect Ethernet cables between the network conne ctor on both host PCs or servers and the standard network switch.
Chapter 2: Installation 37 iSCSI Direct Att ached Storage (DAS) This arrange ment requires: • An iSCSI HBA network interface card (NIC) in the host PC or server • A standard network switch Dat a Path Each VT rak RAID controller has four (4 ) RJ45 iSCSI data port connectors.
VTrak E-Class Product Manual 38 Figure 20. iSCSI DAS data and ma nagement co nnections Management port Network switch Network connector Host PC or server iSCSI HBA card iSCSI data port Network cable i.
Chapter 2: Installation 39 iSCSI with JBOD Exp ansion JBOD expansion requires at least one SFF-8088 4X to SFF-8088 4X external SAS cable for each JBOD unit. T o add JBOD units: 1. Connect the SAS expansion port on the lef t controller of the RAID subsystem to the SAS data IN port on the left I/O module of the first JBOD unit.
VTrak E-Class Product Manual 40 Making Serial Cable Connections Serial communication ena bles the terminal emu lation application on yo ur host PC or server to access the VT rak’s Command Line Interface (CLI) to set up a network connection. The VTrak p ackag e includes one RJ1 1-to-DB9 serial data cable for each controller.
Chapter 3: Setup This chapter covers the foll owing topics: • Connecting the Power (below) • Setting-up the Serial Connection (page 44) • VT rak Default IP Addresses (page 45) • Choosing DHCP .
VTrak E-Class Product Manual 42 Figure 1. Fron t panel LE D display Also see the table below . For more information on LEDs, see “Chapter 8: T roubleshootin g” on page 375.
Chapter 3: Setup 43 Drive St atus Indicators The VT rak spins up the disk drives seque ntially to equalize power draw during start-up. Af ter a few moments: • The Power/Activity LED displays bl ue when a physical drive is present.
VTrak E-Class Product Manual 44 Setting-up the Serial Connection The initial connection a ccesses the VT rak’s serial port using the serial cable connection you made.
Chapter 3: Setup 45 About IP Addresses • VT rak Default IP Addresses (page 45) • Choosing DHCP or a St atic IP Address (page 45) • Accessing the MAC Address in the CLI (page 46) • Accessing the MAC Address in the CLU (page 46) Choosing the appropria te IP addresses is essen tial to manage you r VT rak subsystem over a network.
VTrak E-Class Product Manual 46 Accessing the MAC Address in the CLI T o access the MAC address in the CLI: At the command prompt, type net -a list -v and press Ente r .
Chapter 3: Setup 47 Setting-up VT rak with the CLI Setting up the VTrak in the CLI includes these a ctions: • Making Subsystem Date and T ime Settings (page 47) • Virtual Management Port Settings .
VTrak E-Class Product Manual 48 2. T o verify the setting change, at the command prompt, type net and press Enter . The followi ng information displays: administrator @cli> net ========================================== PF Status IP Link ========================================== IPv4 Enabled 192.
Chapter 3: Setup 49 MaxSupportedSpeed: 1000Mbps LinkStatus: Up ProtocolF amily: IPv4(Enabled) DHCP: Disabled IP: 192.168.10.85 IPMask: 255.255.255.0 MAC: 00:01:55:61:18:65 DNS: 192.
VTrak E-Class Product Manual 50 The following information displa ys: administrator @cli> net -a list - v ------------- ----------- ---------- -------------- ---------- ----------- ---------- ActiveCtrlId: 1 Port: 1 MaxSupportedSpeed: 1000Mbps LinkStatus: Up ProtocolF amily: IPv4(Enabled) DHCP: Disabled IP: 192.
Chapter 3: Setup 51 ------------- ----------- ---------- -------------- ---------- ----------- ---------- CtrlId: 1 Port: 1 ProtocolF amily: IPv4(Enabled) DHCP: Enabled IP: 192.168.10.94 IPMask: 255.255.255.0 MAC: 00:01:55:30:65:E9 DNS: 192.168.1.1 Gateway : 192.
VTrak E-Class Product Manual 52 Example: administrator@cli> net -a mod -m -c 1 "pri maryip=192.168.10.101, primaryipmask=255.2 55.255.0,prim arydns= 192.168.10.1 1,gateway=19 2.168.10.1" After a moment, the comand prompt rea ppears, indicating that your setting was successful.
Chapter 3: Setup 53 3. Repeat steps 1 and 2 ab ove but change -c 1 (controller 1) to -c 2 (controller 2). Making Maintenanc e Mode Settings – Manually und er IPv6 Y ou make these settings for one controller at a time. T o make maintenance mode settings: 1.
VTrak E-Class Product Manual 54 CtrlId: 1 Port: 1 ProtocolF amily: IPv6(Enabled) DHCP: Disabled IP: 2001:0db8:85a3:0000:0 000:8a2e:0370:7336 IPMask: 001:0db8:fedc:ba9 8:7654:3210:02 46:8acf MAC: 00:01.
Chapter 3: Setup 55 Setting-up VT rak with the CLU Setting up the VT rak in the CLU includes these action s: • Accessing the CLU Quick Setup Menu (page 55) • Making Subsystem Date and T ime Settin.
VTrak E-Class Product Manual 56 2. Highlight Quick Setup and press Enter . The first Quick Setup screen enables you to make Date and T ime settings. Making Subsystem Date and Time Settings T o set the subsystem date and time: 1. Press the arrow ke ys to highlight Syste m Date .
Chapter 3: Setup 57 Making Vi rtual Management Port Settings – Manually und er IPv4 T o make IPv4 settings manually on the management port: 1. Press the arrow ke ys to highlight IP Ad dress . 2. Press the backspace key to erase the curre nt IP address.
VTrak E-Class Product Manual 58 T o enable automatic maintenance mode setting s: 1. From the CLU Main Menu , highlight Network Manageme nt and press Enter . 2. Highlight Maintenance Mode Ne tw ork Configur ation and press Enter . 3. Highlight the controller you want and press Enter .
Chapter 3: Setup 59 • If you made settings for Controller 2, move to the RAID Configuration menu. Exiting the CLU T o exit the CLU from the Quick Setup RAID Configuration menu : 1. Highlight Skip the Step and Finish and pr ess Enter . 2. Highlight Re turn to CLI and press Enter .
VTrak E-Class Product Manual 60 Logging into W ebP AM PROe 1. Launch your browser . 2. In the browse r address field, type in the virtual ma nagement port IP address of the VT rak subsystem. Use the virtual management port IP address you set in the CLI (page 47) or CLU (page 55).
Chapter 3: Setup 61 After log-in, the W ebP AM PROe opens with the Dashboard tab. See page 61, Figure 5. Figure 5. WebP AM PROe Dashbo ard tab Import a nt PROMISE recommends that you change the Administrator ’s default password immediately after setup is completed.
VTrak E-Class Product Manual 62 Creating Disk Arrays and Logical Drives On a newly activated RAID system, there ar e no disk arrays or logical drives. The term “disk array” includes arrays composed of solid state drives. T o create your disk arrays and logical drives : 1.
Chapter 3: Setup 63 Optimal Configurations When you choose the Optimal Configur ations option, you choo se a script designed to set up your disk arrays, logical drives, and spare drives for a specific target application. Each script requires a specific model of RAID subsystem.
VTrak E-Class Product Manual 64 • Mixing SA T A/SAS Drive – Check this box if yo u want to use both SA T A and SAS drives in the same disk array If the box is unchecked, and you have both SA T A and SAS drives, different arrays are created for each type of drive.
Chapter 3: Setup 65 Look for drives with a green LED dark , a blue LED lit, and no crosshatching over the carrier . 3. Click a physical drive to se lect it for your array . The physical drive’s ID number is added to the Selected list. 4. Click the Next button to continu e.
VTrak E-Class Product Manual 66 2. Click the enclosure graphic to view information about physical drives. 3. Click a physical drive to sele ct it for your spare drive. The physical drive’s ID number is added to the Selected list. 4. Click the Next button to continu e.
Chapter 3: Setup 67 Enabling LUN Mapping and Masking These features are optional for each logical drive. Th e Enable LUN Mapping dialog box appea rs after you create a logica l drive. T o enable LUN Mapping: 1. Click the OK button in the Ena ble LUN Mapping dialog box.
VTrak E-Class Product Manual 68 Logging out of WebP AM PROe There are two ways to log out of WebP AM PROe: • Close your browser window • Click Logout on the WebP AM PROe banner Figure 7. Clicking “Logout” on the WebP AM PROe banner Clicking Logout brings you back to the Login Screen.
69 Chapter 4: Management with W ebP AM PROe This chapter contains the following topics: • Logging into WebP AM PROe (b elow) • Choosing the Display Language (page 70) • Perusing the Interface (p.
VTrak E-Class Product Manual 70 T ogether , your entry looks like this: https://192.168.10.85 3. When the logi n screen appears: •T y p e administrator in the User Name field. •T y p e password in the Password field. • Click the Login button . The User Name and Password are case se nsitive.
Chapter 4: Management with WebPAM PROe 71 If you are already logged in and you want to change the displa y language: 1. Click Logo ut at the top right corner of the screen. The Login screen appears. 2. Click the Lang uage dropdown menu and highli ght the language you prefer .
VTrak E-Class Product Manual 72 Perusing the Interface The WebP AM PROe interface consists of a header and four tabs, each with specific functions. •H e a d e r T op left corner of the window: • N.
Chapter 4: Management with WebPAM PROe 73 • Administration tab • Subsystem settings, clearing stat is tics, NTP , and controller lock • User management, including LDAP and role mappi ng • Soft.
VTrak E-Class Product Manual 74 Logging out of WebP AM PROe There are two ways to log out of WebP AM PROe: • Close your browser window • Click Logout on the WebP AM PROe banner Figure 2. Clicking “Logout” on the WebP AM PROe banner Clicking Logout brings you back to the Login Screen.
Chapter 4: Management with WebPAM PROe 75 V iewing the Storage Network T o view the other subsystems on your S torage Network, click the Disco very tab at the left edge of the WebP AM PROe window . Logging onto a Subsystem T o log onto a subsy stem in the list, double-click the subsystem.
VTrak E-Class Product Manual 76 Managing Subsystems Subsystem manage ment includes: • Vi ewing Subsys tem Information (below) • Making Subsystem Settings (page 77) • Locking or Unlocking the Sub.
Chapter 4: Management with WebPAM PROe 77 Making Subsystem Settings T o make subsystem settings: 1. Click the Administration tab. 2. Click the Subsyste m Information ico n. 3. Click the Settings button. 4. Make changes as required: • Enter an alias or change the existing alias in the field provided.
VTrak E-Class Product Manual 78 Releasing the Lock T o release a lo ck that you set: 1. Click the Administration tab. 2. Click the Subsyste m Information ico n. 3. Click the Lock / Unlock button. 4. Click the Unlock button. Releasing a Lock set by another us er T o release somebody else’s lock: 1.
Chapter 4: Management with WebPAM PROe 79 4. Click the Submit button. 5. In the Co nfirmation box, typ e the word “confirm” in the field pr ovided and click the Confirm button. Clearing St atistics This function clears statistical data on the RAID controllers, Fibre Channel ports, physical drives, and log ical drives.
VTrak E-Class Product Manual 80 Information for the report is gathered and compi led. This acti on takes up to a few minutes, depending on the si ze of your RAID system 2. Click the Save File op tion, then click the Save button. The report saves to your Host P C as a compressed HTML file.
Chapter 4: Management with WebPAM PROe 81 • Lunmap Info – LUN map type, LUN masking status, and LUN entries • Network Info – Virtual port • Network Maintenance Info – Maintenance mode port.
VTrak E-Class Product Manual 82 Importing a Conf iguration Script Y ou can write a CLI configuration script to auto matically configur e your VTrak subsystem. The script must be a plain, non-encrypted te xt file. From there, you can import the script from the Host PC and perform th e configuration automatically .
Chapter 4: Management with WebPAM PROe 83 5. Click the Submit button. 6. In the Open dialog box, click the Save File option, then click the OK button. The file is saved to your PC as “Configscript.txt”. Rest arting the Subsystem This function shuts down the subsystem and then restart s it.
VTrak E-Class Product Manual 84 6. Click the Confirm butto n. When the controller shuts down, your WebP AM PROe connection is lost. 7. Wait no less than two minutes. 8. Manually turn OF F the switches on both power supplies. Rest arting the Subsystem af ter a Shutdown T o st art the RAID subsystem: 1.
Chapter 4: Management with WebPAM PROe 85 Managing RAID Controllers RAID controller management includes: • Viewing Controller Information (below) • Making Controller Settings (page 86) • Viewing.
VTrak E-Class Product Manual 86 Advanced controller informati on includes: Items with an asterisk (*) are adjustable under Controller Settings. Making Controller Settings In a dual-controller RAID subsystem, settin gs made to one cont roller are applied to both controllers.
Chapter 4: Management with WebPAM PROe 87 • HDD Power Saving – Choose time periods from the dropdown me nus. After an HDD has been idle for the set period of time: • Power Saving Idle T ime – Parks the read/write heads. • Power Saving St an dby Time – Lowers disk rotation speed.
VTrak E-Class Product Manual 88 Controller statistics include: Locating a Controller This feature causes the controller LEDs to blink for one minute to assist you in locating the controller on a RAID subsystem or JBOD expansion unit. T o locate a controller: 1.
Chapter 4: Management with WebPAM PROe 89 RAID subsystems have the following components in their flash image: • Running – The version that is currently running on the subsystem or expansion unit. • Flashed – This version was update d but does not run until the subsystem restarts.
VTrak E-Class Product Manual 90 • T emperature threshold discharge – Maximum temperature all owed when the batt ery is dischargin g • T emperature threshold charge – Maximum temperature allowe.
Chapter 4: Management with WebPAM PROe 91 5. Make settings chang es as required: • S tart T ime • Uncheck the Enable This Schedule box to disabl e this activity . • Recurrence Pattern •S t a r t F r o m • End On 6. Click the Save button to apply the new settings.
VTrak E-Class Product Manual 92 Managing Enclosures Enclosure management i ncludes the following functions: • Viewing the Enclosures Summary (page 92) • Making Enclosure Settings (page 93) • Loc.
Chapter 4: Management with WebPAM PROe 93 Locating an Enclosure T o locate an enclosure: 1. Click the Device tab. 2. Click the Component List icon. 3. Click the enclosure you want, then click the Locate button. The enclosure LEDs blink for one minu te.
VTrak E-Class Product Manual 94 Enclosure settings includ e: • Enclosure Warning T empe rature Threshold • Enclosure Critical T emperature Threshold • Controller Warning T emperature Th reshold • Controller Critical T emperature Threshold 4. In the fiel d provided, type the temper ature in d egrees C for each threshol d value.
Chapter 4: Management with WebPAM PROe 95 2. Click the Component List icon. 3. Click the Enclosure and click the Vie w bu tton. 4. Scroll do wn to view the Fans. The screen displays the status and speed of the fans o n the power supplies. If fan speed is below the Health y Thre shold, there is a malfunction.
VTrak E-Class Product Manual 96 Managing UPS Units Uninterruptible Po wer Supply (UPS) Ma nagement includes the fol lowing functions: • Viewing a List of UPS Units (below) • Making UPS Settings (page 97) • Viewing UPS Information (page 98) Viewing a List of UPS Unit s T o view a list of UPS units supporting the VT rak: 1.
Chapter 4: Management with WebPAM PROe 97 Making UPS Settings These settings control how the VT rak subsystem detect s the UPS unit and responds to data reported by the UPS unit. T o make UPS settings: 1. Click the Device tab. 2. Click the UPS icon. 3.
VTrak E-Class Product Manual 98 Viewing UPS Information T o view information about a specific UPS unit: 1. Click the Device tab. 2. Click the UPS icon.
Chapter 4: Management with WebPAM PROe 99 Note The maximum recommended Loading Ratio varies among mode ls of UPS units. The general range is 60% to 80%. If the reported Loading Ratio excee ds the recommended valu e for your UPS unit: • Have fewer subsystems or periphe rals connected to this UPS unit.
VTrak E-Class Product Manual 100 Managing Network Connections Network Connections Management includes the fo llowing functions: • Making Virtual Management Port Settings (page 100) • Making Mainte.
Chapter 4: Management with WebPAM PROe 101 T o make maintenance mode settings: 1. Click the Device tab. 2. Click the Network Management icon. 3. Click the Maintenance Mode tab . 4. Click the controller and protocol family whose settings you want to change and click the Configuration button.
VTrak E-Class Product Manual 102 Managing Users User management includes: • Viewing User Information (below) • Creating a User (page 102) • Setting User Event Subscriptions (page 103) • Changi.
Chapter 4: Management with WebPAM PROe 103 5. Choose a privilege leve l from the dropdown menu. See the table below . 6. (Optional ) Uncheck the Enable box to disable this User account.
VTrak E-Class Product Manual 104 Subscribing users receive notification of events at the chosen severity level and all higher levels. See the table on the next page. Changing a user subscription requires Administrator or Super User privilege s. T o set a user event subscription: 1.
Chapter 4: Management with WebPAM PROe 105 Changing Us er Passwords This action requi res Administrator or Super U ser privileges. T o change a user ’s password: 1. Click the Administration tab. 2. Click the User Management icon. 3. In the Use r list, Click th e u ser you want, then click Change Password .
VTrak E-Class Product Manual 106 Deleting a User This action requi res Administrator or Super U ser privileges. T o del ete a user: 1. Click the Administration tab. 2. Click the User Management icon. 3. In the Use r list, Click the u ser you want, then click the Delete button.
Chapter 4: Management with WebPAM PROe 107 Exporting a User Dat abase Y ou can save the user information and settings from one VT rak RAID subsystem, export it, and then import it to automa tically configure your other VT rak RAID subsystems. T o export a user database: 1.
VTrak E-Class Product Manual 108 Managing LDAP LDAP Management includes the fol lowing functions: • Viewing LDAP Information (page 108) • Making LDAP Settings (page 109) • T esting LDAP Settings.
Chapter 4: Management with WebPAM PROe 109 • Object Class – For email notification. The default is person . • Full Name Attribute – S tores user’s full name in LDAP serve r . displayName is the default. • Email Address Attribute – S tores user ’s email address in LDAP server .
VTrak E-Class Product Manual 110 • Email notificati on for Eve nt – Check the box to enable an email subscription for an LDAP authenticated user . • Object Class – For email notification. The default is person . • Full Name Attribute – S tore user 's full nam e in LDAP ser ver .
Chapter 4: Management with WebPAM PROe 111 T esting LDAP Settings T o test your LDAP settings: 1. From the Main Me nu, highlight Additional Info and Management and press Enter . 2. Highlight L DAP Management and press Enter . The LDAP Settings scree n appears.
VTrak E-Class Product Manual 112 Group names are for convenience only . A group name does not impose any role or limitation upon the g roup it represents. Y ou can have multiple groups but each must have a different name. 7. From the Subsystem Privilege dropdo wn menu, choose a privilege level.
Chapter 4: Management with WebPAM PROe 113 Deleting a Role Map T o del ete a role map: 1. Click the Administration tab. 2. Click the User Management icon. 3. Click the LDAP Setting s button. 4. Click the Role Mapping button. 5. Click a Role Ma p in the list (under LDAP Role and Subsystem Privilege ) and click the Delete button.
VTrak E-Class Product Manual 114 Managing Background Activities Background activity management include s: • Viewing Current Background Activities (page 1 14) • Viewing Scheduled Background Activit.
Chapter 4: Management with WebPAM PROe 115 2. Click the Backgr ound Activities icon. The list of background appears. 3. Click the Schedu ler button. The list of currently scheduled background activiti es appears. Adding a Scheduled Background Activity T o add a new scheduled background activity: 1.
VTrak E-Class Product Manual 116 • Until date from the d ropdown menus. 12. For Redundancy Check, ch oose, • Auto Fix option – Attempts to repair the problem when it finds an error . Check to enable • Pause on Error option – The process stops when it finds a non- repairable error .
Chapter 4: Management with WebPAM PROe 117 • Until date from the d ropdown menus. • For Redundancy Check, choose, • Auto Fix option – Attempts to rep air the problem when it finds an error . Check to enable • Pause on Error option – The process stops when it finds a non- repairable error .
VTrak E-Class Product Manual 118 2. Click the Backgr ound Activities icon. The list of background appears. 3. Click the Schedu ler button. The list of currently scheduled ba ckground act it viti es appears. 4. Click the background activity and click the Delete button.
Chapter 4: Management with WebPAM PROe 119 3. Click the Settings button. 4. Click the Redundancy Check Rate dropdown menu and choose a rate: • Low – Fewer system resources to R edundancy Check, more to data read/write operations. • Medium – Balances system resources b etween Redundancy Check and data read/write operations.
VTrak E-Class Product Manual 120 Rebuild When you rebuild a disk array , you are actually rebuild ing the data on one physical drive. • When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array be gins to re build autom atical ly using the spare drive.
Chapter 4: Management with WebPAM PROe 121 See “Migrating a Logical Drive’s RAID Level” on page 169 and “RAID Level Migration” on page 347. Making Migration Settings T o make migration settings: 1. Click the Administration tab. 2. Click the Backgr ound Activities icon.
VTrak E-Class Product Manual 122 • High – More system resources to PDM, fewer to data read/write operations. • Highlight the current values in the block threshold fields and input new values. Reassigned block threshold range is 1 to 512 blocks. Error block threshold range is 1 to 2048 blocks.
Chapter 4: Management with WebPAM PROe 123 Making Synchronization Settings T o make Synchronizati on settings: 1. Click the Administration tab. 2. Click the Backgr ound Activities icon. The list of background activities appears. 3. Click the Settings button.
VTrak E-Class Product Manual 124 Managing S torage Services S torage service mana gement includes: • Viewing a List of Services (b elow) • Email Service (page 124) • SLP Service (page 125) • W.
Chapter 4: Management with WebPAM PROe 125 Rest arting Email Service T o restart the Email service: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the Email service and click the Restart button. Making Email Settings T o change Email service settings: 1.
VTrak E-Class Product Manual 126 Stopping SLP Servic e T o stop the SLP service: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the SLP servic e and click the Sto p button. 4. Click the Confirm butto n. T o start the SLP service after stopping it: 1.
Chapter 4: Management with WebPAM PROe 127 4. Click the Confirm butto n. T o start the Webserver service after stopping it: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the Webserver service and click the Star t button. Rest arting W ebserver Service 1.
VTrak E-Class Product Manual 128 3. Click the T elnet service and click the Start button. Rest arting T elnet Service T o rest art the T elnet service: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the T elnet service and click the Restart button.
Chapter 4: Management with WebPAM PROe 129 3. Click the SSH service and click the Star t button. Rest arting SSH Service T o rest art the SSH service: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the SSH service and click the Restart button.
VTrak E-Class Product Manual 130 3. Click the SNMP service and click the Star t button. Restarting SNMP Service T o rest art the SNMP service: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the SNMP service and click the Restart button.
Chapter 4: Management with WebPAM PROe 131 Deleting an SNMP T rap Sink T o delete a trap sink: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the SNMP service and click the Settings button. 4. In the Trap Sink list and click the Trap Sink you want to delete.
VTrak E-Class Product Manual 132 Rest arting CIM Service T o rest art the CIM service: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the CIM service and click the Restart button. Making CIM Settings T o change CIM service settings: 1.
Chapter 4: Management with WebPAM PROe 133 St arting Netsend Service T o restart the Net send service: 1. Click the Administration tab. 2. Click the Services icon. 3. Click the Netsend service and click the Start butto n. Stopping Net send T o stop the Netsend service: 1.
VTrak E-Class Product Manual 134 6. Click the Add button. The recipient server is added to the list. 7. Click the Save button . 8. Click the Confirm butto n. Deleting Net send Server Account s T o delete a Netsend server ac count: 1. Click the Administration tab.
Chapter 4: Management with WebPAM PROe 135 Working with the Event V iew er Working with the Event V iewer in cludes the foll owing functions: • Viewing Runtime Events (p age 135) • Saving Runtime .
VTrak E-Class Product Manual 136 • Timest amp – Date a nd time the event happened . • Description – A descrip tion of the event i n plain lang uage. 3. Press the up and down arrow keys to scroll through the log. Saving Runtime Event s This featur e saves a plain text fi le of r untime events to your host PC or server using your browser .
Chapter 4: Management with WebPAM PROe 137 • Description – A descrip tion of the event i n plain lang uage. 4. Press the up and down arrow keys to scroll through the log. Saving NVRAM Event s This featur e saves a plain text fi le of NVRAM events to your host PC or server using your browser .
VTrak E-Class Product Manual 138 Monitoring Performance Performance monitoring includes: • Monitoring I/O Performance (below) • Monitoring PSU Watt age (page 139) Monitoring I/O Performance The Performance Monitor displ ays real-time performance statistics for logical drives, physical drives, and Fibre Channel or iSCSI data ports.
Chapter 4: Management with WebPAM PROe 139 6. Click the Select Physical Driv es button and ch eck the boxes for the physical drives you want to see. • T otal of all physical drives • Up to 8 individual physical drives 7. Under Port, choose the metric you wa nt to see from the Meas urement dropdown menu.
VTrak E-Class Product Manual 140 • Average latency in ms • Minimum latency in ms • I/Os per second 4. Click the Select Logical Drives button and check the boxes for the logical drives you want to see. • T otal of all logical drives • Up to 8 individual logical drives 5.
Chapter 4: Management with WebPAM PROe 141 Managing Physical Drives Physical drive manageme nt includes: • Viewing a List of Physical Drives (below) • Viewing Physical Drive Information (page 141).
VTrak E-Class Product Manual 142 2. Click the Physic al Drive icon. 3. Click the physical drive you want, then click the View button. Physical drive information includes: • Physical Drive ID – ID .
Chapter 4: Management with WebPAM PROe 143 • Drive Reference T emperature Advanced information for SAS physical drives includes: • Read Cache – Enabled or disable d • Read Cache Support – Y .
VTrak E-Class Product Manual 144 • Enable Read Cache 5. Click the Save bu tton. Making Individual Physical Drive Settings T o make individual physical driv e settings: 1. Click the Device tab. 2. Click the Physic al Drive icon. 3. Click the physical drive you want, then click the Settings button.
Chapter 4: Management with WebPAM PROe 145 • Avg Response T ime Ctrl 2 – Contro ller 2 averag e response time • Max Response T ime Ctrl 1 – Controller 1 ma ximum response time • Max Response T ime Ctrl 2 – Controller 2 ma ximum response time T o clear physical drive statistics, see “Clearing S tatistics” on page 79.
VTrak E-Class Product Manual 146 5. Click the Save Advance d SMART Log bu tton. Y our browser sa ves a text file containing the SMART Log to its designated download folder .
Chapter 4: Management with WebPAM PROe 147 4. Mouse over the physical drive you want to force offline. 5. Click the Force Offline button. 6. In the Co nfirmation box, typ e the word “confirm” in the field pr ovided and click the Confirm button.
VTrak E-Class Product Manual 148 Managing Disk Arrays Disk array management includes: • Viewing a List of Disk Arrays (below) • Viewing Disk Array Information (page 148) • Creating a Disk Array .
Chapter 4: Management with WebPAM PROe 149 The list of disk arrays appears. 3. Click the disk array you want, then click the Vi ew button. Array informati on displays, including: • ID – DA0, DA1, DA2, etc.
VTrak E-Class Product Manual 150 Creating a Disk Array Manually This feature creates a disk array only . Y ou can also use the Wizard to create a disk array with logical drives and spare drives at the same time. This action requires Super User or Power User privileges.
Chapter 4: Management with WebPAM PROe 151 Creating a Disk Arra y with the Wizard The Wizard creates disk arrays and logi ca l drives automatically . It has four options. • Optimal Configur ations – Y ou choose a script designed to set up your disk arrays, logical drives, and spare drives for a specific target application.
VTrak E-Class Product Manual 152 Wizard: Optimal Configurations This action requires Super User or Power User privileges. T o use the Optimal Configurations Wizard: 1. Click the St o ra g e ta b. 2. Click the Wiz ard icon. 3. Click the Optimal Co nfigurations bu tton.
Chapter 4: Management with WebPAM PROe 153 4. T o accept the proposed configurati on, click the Submit button . 5. Click the Finish button to cle ar the Automatic Con figuration box. Wizard: Express Configuration When you choose the Express option, a set of characteristics an d options appears on the screen.
VTrak E-Class Product Manual 154 7. Click the Next button to continu e. The Summary screen appears with i nformation on disk arrays, logical drives, and spare drives you are about to create. 8. T o accept the proposed configurati on, click the Submit button.
Chapter 4: Management with WebPAM PROe 155 Look for drives with a green LED dark , a blue LED lit, and no crosshatching over the carrier . 3. Click a physical drive to se lect it for your array . The physical drive’s ID number is added to the Selected list.
VTrak E-Class Product Manual 156 T a sk 3 – Sp a re Drive Creation T o create your spare drive: 1. For each of the following items, accept the defau lt or change the setting s as required: • Check the Revertible box if you want a revertible spare drive.
Chapter 4: Management with WebPAM PROe 157 Making Disk Array Settings T o make disk array settings: 1. Click the St o ra g e ta b. 2. Click the Disk Array icon. The list of disk arrays appears. 3. Click the disk array you want, then click the Settings button.
VTrak E-Class Product Manual 158 Locating a Disk Array This feature causes the drive carrier LED s to flash for one minute to assist you in locating the physical drives that make up this disk array . T o locate a disk array: 1. Click the St o ra g e ta b.
Chapter 4: Management with WebPAM PROe 159 2. Click the Backgr ound Activities icon. The list of background activities appears. 3. Mouse-over Media Patrol and click the Star t button. Stopping, Pausing or Resuming Media Pa trol T o stop, pause or resume Media Patrol: 1.
VTrak E-Class Product Manual 160 Prep aring a Disk Array for T ransport This feature prepares the physical drives that make up the disk array to be removed from the enclosure and installed in a different location. T o prep are a disk array for tr ansport: 1.
Chapter 4: Management with WebPAM PROe 161 5. From the T arget Physica l Drive dropdown menu, choose a Ta r g e t physical drive. 6. Click the Confirm butto n. When the di sk array is rebui lding: • The disk array shows a green check icon and Reb uilding st atus.
VTrak E-Class Product Manual 162 Managing Logical Drives Logical drive management includes: • Viewing a List of Logical Drives (below) • Viewing Logical Drive Information (page 163) • Viewing Lo.
Chapter 4: Management with WebPAM PROe 163 Viewing Logical Drive Information T o view logical drive information: 1. Click the St o ra g e ta b. 2. Click the Logica l Drive icon. The list of logical drives appears. 3. Click the logical drive you want, then click the Vie w button.
VTrak E-Class Product Manual 164 Viewing Logical Drive S t atistics T o view logical drive st atistics: 1. Click the St o ra g e ta b. 2. Click the Logica l Drive icon. The list of logical drives appears. 3. Click the logical drive you want, then click the Vie w button.
Chapter 4: Management with WebPAM PROe 165 • Inconsiste nt Block – Inconsistent blocks for th is logical drive. Mirror data for RAID Levels 1, 1E and 10 or Parity data for RAID Levels 5, 6, 50, and 60. Identified by the Redundancy Check. The Check T able lists: • Entry Number – A number assigned to each block of entry .
VTrak E-Class Product Manual 166 • Choose a Read (cache) Policy . Read Cache, Read Ah ead, and No Cache are available. • Choose a Write (cache) Policy . Write Back and W rite Through (Thru) are avai lable. 10. Click the Add button. The new logical drive appears on the list at the right.
Chapter 4: Management with WebPAM PROe 167 • Choose a Read (cache) Policy . Read Cache, Read Ah ead, and No Cache are available. • Choose a Write (cache) Policy . Write Back and W rite Through (Thru) are avai lable. 5. Click the Save bu tton. For more information, see “Cache Policy” on page 362.
VTrak E-Class Product Manual 168 T o initialize a logical drive: 1. Click the Administration tab. 2. Click the Backgr ound Activities icon. The list of background activities appears. 3. Mouse-over Initialization and click th e Star t button. 4. Check the box to the left of the logical drive you want to initialize.
Chapter 4: Management with WebPAM PROe 169 Stopping, Pausing or Resuming a Redundancy Check T o stop, pause or resume Redundancy Check: 1. Click the Administration tab. 2. Click the Backgr ound Activities icon. The list of background activities appears.
VTrak E-Class Product Manual 170 9. In t he Capacity field, accept t he current capacity . Or check the Ex pan d C a pac i t y box an d enter a greater capacity and size in MB, GB or TB. If there is capacity remaining, you can create an add itional logical drive.
Chapter 4: Management with WebPAM PROe 171 • From the Choose a RAID level dropdown menu, choose the RAID level of the LUN clone. • From the Number of Copies dropdown menu, choose the number of LUN clones you want to create. Y ou can make up to 8 clones o f a LUN at a time.
VTrak E-Class Product Manual 172 Managing Spare Drives S pare drive management includes: • Viewing a List of S pare Drives (below) • Viewing S pare Drive Information (page 172) • Creating a S pa.
Chapter 4: Management with WebPAM PROe 173 • Physical Driv e ID – ID number of the physical drive chosen for this spare • Operationa l St atu s – OK means normal • Sp are T ype – Global or.
VTrak E-Class Product Manual 174 Deleting a Sp are Drive This action requi res Administrator or a Sup er User privileges. T o delet e a spare dri ve: 1. Click the St o ra g e ta b. 2. Click the Spa re Dr i ve icon. 3. Click the spare drive you want, then click the Delete button.
Chapter 4: Management with WebPAM PROe 175 6. Click the physical drive with the ma tching ID n umber and click the Locate button. The drive carrier LED blinks for one minute. Running Sp are Check S pare Check verifies the status of your spare drives. T o run spare check: 1.
VTrak E-Class Product Manual 176 5. From the T arget Physical Drive dropdown menu, choose a Ta r g e t unconfigured dr ive. 6. Click the Confirm butto n. Stopping, Pausing or Resuming a T ransition T o stop, pause or resume T ra nsition: 1. Click the Administration tab.
Chapter 4: Management with WebPAM PROe 177 Managing Initiators Initiator management includes: • Viewing a List of Initiators (below) • Adding an FC Initiator (page 177) • Deleting an FC Initiato.
VTrak E-Class Product Manual 178 5. Click the Submit button. The initiator is added. Method 2: Adding from a List This action requi res Administrator or Super U ser privileges. T o add a Fibre Channel initiator to the list: 1. Click the Device tab. 2.
Chapter 4: Management with WebPAM PROe 179 Example: iqn.1991-05.com.microsoft:promise-2935 3b7. Obtain the initiator name from the initiator utility on your host system. Note that the initiator name you input must match exa ctly in order for the connection to work.
VTrak E-Class Product Manual 180 Managing LUNs LUN management includes: • Viewing a List of LUN Maps (below) • LUN Mapping and Masking (page 180) • Adding a LUN Map (page 180) • Editing a LUN .
Chapter 4: Management with WebPAM PROe 181 A maximum of 1024 logical dri ves can be mapped to an FC initiator or p ort, or to an iSCSI initiator or target. T o assign a LUN to an initiator , add th e initiator first. See “Adding an FC Initiato r” on page 177 or “Adding an iSCSI Initiator” on page 178.
VTrak E-Class Product Manual 182 Editing a LUN Map Editing a LUN map is the action of assignin g a logical drive or LUN to an initiator . By changing the assignment, you chan ge the initiator ’s access. T o edit a LUN map: 1. Click the St o ra g e ta b.
Chapter 4: Management with WebPAM PROe 183 T o change the active LUN ma pping type: 1. Click the St o ra g e ta b. 2. Click the LUN Mappi ng & Masking i con. The list of LUN maps appears. 3. Beside Active LUN Mapping T ype: • FC subsystems, choose the Initiator or Port option.
VTrak E-Class Product Manual 184 Managing Fibre Channel Connections Fibre Channel managemen t includes: • Viewing FC Node Information (below) • Viewing FC Port Information (page 184) • Making FC.
Chapter 4: Management with WebPAM PROe 185 • Worldwide Port Number (WWPN) Making FC Port Settings T o make Fibre Channel port settings: 1. Click the Device tab. 2. Click the FC Managemen t icon. 3. Click the Port tab. 4. Click the FC port you want to access and click the Settings button.
VTrak E-Class Product Manual 186 Vie w in g F C P or t Stat i st i c s T o view Fibre Channel port statistics: 1. Click the Device tab. 2. Click the FC Managemen t icon. 3. Click the Stat i s ti c s ta b. 4. Mouse over the FC port you want to access and click the Vi e w button.
Chapter 4: Management with WebPAM PROe 187 SFP information includes: • FC port ID • Controller ID • Connector type • T ransceiver type • T ransceiver code • V endor name.
VTrak E-Class Product Manual 188 Managing iSCSI Connections iSCSI management include s: • Making Global iSCSI Settings (page 189) • Viewing a List of iSCSI T arge ts (page 189) • Viewing iSCSI T.
Chapter 4: Management with WebPAM PROe 189 A detailed explanation of iSCSI functions and how to best use them is beyond the scope of this document. For more information, contact the Internet Engineering T ask Force at http://www .
VTrak E-Class Product Manual 190 • Name – iSCSI qua lified name (iqn) of this target. • Alias – Maximum of 32 characters. Use letters, numbers, space between words, and underscore. An alias is optional.* • Stat us – Up or down. • Error Recovery Level – Error recovery level supported.
Chapter 4: Management with WebPAM PROe 191 Header and data digests work best with initiators equipped with a TCP Offload Engine (TOE). For more information, see your iSCSI HBA user documentation. VT rak supports a maximum 20 48 iSCSI targets. A maximum of 1024 logical drives can be mapped to a target.
VTrak E-Class Product Manual 192 2. Click the iSCSI Mana gement icon. 3. Click the Ta r g e t tab. 4. Click the target you want, then click the Delete button. 5. In the Co nfirmation box, typ e the word “confirm” in the field pr ovided and click the Confirm button.
Chapter 4: Management with WebPAM PROe 193 3. Click the Portal tab . Portal information includes: • ID – Portal number. S tarts at 0. • IP Address – IP address of the portal. • Controller I D – RAID controller ID, 1 or 2. • Port ID – Physical port on the RAID con troller , 1 to 4.
VTrak E-Class Product Manual 194 Items marked with an asterisk (*) are adjustable under “Mak ing iSCSI Portal Settings” on page 194. Adding iSCSI Port als VT rak supports up to 32 iSCSI portals per iSCSI port. Each iSCSI portal can belong to a different VLAN for a maximum of 32 VLANs.
Chapter 4: Management with WebPAM PROe 195 2. Click the iSCSI Mana gement icon. 3. Click the Portal tab . 4. Click the portal you want, then click the Settings button. 5. Make settings chang es as needed: • If you have a T runk association, choose a T runk ID (1 to 8) from the dropdown menu.
VTrak E-Class Product Manual 196 • Jumbo Frames – Enabled or disabled* • Current Speed – In Mb/s • Assigned Port als – Portals to which this port is assigned Items marked with an asterisk (*) are ad justable under “Making iSCSI Port Settings” on page 196 Viewing iSCSI Port Information T o view information about a port: 1.
Chapter 4: Management with WebPAM PROe 197 Viewing a List of iSCSI T runks A trunk is the aggregation of two or more iSCSI ports to increase bandwidth. T o view a list of trunks: 1. Click the Device tab. 2. Click the iSCSI Mana gement icon. 3. Click the Tr u n k tab.
VTrak E-Class Product Manual 198 Making iSCSI T runk Settings T o make trunk settings: 1. Click the Device tab. 2. Click the iSCSI Mana gement icon. 3.
Chapter 4: Management with WebPAM PROe 199 Viewing iSCSI Session Information T o view a list of iSCSI sessions: 1. Click the Device tab. 2. Click the iSCSI Mana gement icon. 3. Click the Session tab . 4. Click the iSCSI session you want and click the Vi ew button.
VTrak E-Class Product Manual 200 Making iSCSI Session Settings T o make iSCSI session settings: 1. Click the Device tab. 2. Click the iSCSI Mana gement icon. 3. Click the Session tab . 4. Click the iSCSI session you want and click the Settings button.
Chapter 4: Management with WebPAM PROe 201 Making iSCSI iSNS Settings T o make iSNS settings: 1. Click the Device tab. 2. Click the iSCSI Mana gement icon. 3. Click the iSNS tab. 4. Click the iSNS Settings button. 5. Make settings chang es are required: • Check the box to enable iSNS.
VTrak E-Class Product Manual 202 • Peer is one-way or uni-directional. • Local is two-way or bi -directional. • Enter a secret of 12 to 99 characters in the Secret field. • Enter the secret again in the Retype Secret field. 6. Click the Submit button.
Chapter 4: Management with WebPAM PROe 203 T o ping a host or server on the network: 1. Click the Device tab. 2. Click the iSCSI Ma nagement icon. 3. Click the Ping tab. 4. T ype the IP address of the host or server into the IP Address field. 5. Choose the port Ty p e from the dropdown menu.
VTrak E-Class Product Manual 204.
205 Chapter 5: Management with the CLU This chapter covers the foll owing topics: • Initial Connection (page 206) • Managing the Subsystem (page 21 1) • Managing the RAID Controllers (page 215) .
VTrak E-Class Product Manual 206 Initial Connection Making an initial co nnection includes the fol lowing functions: • Making a Serial Conn ection (page 206) • Making a T elnet Connecti on (page 2.
Chapter 5: Management with the CLU 207 3. Press Enter once to launch the CLI. Making a T elnet Connection A T elnet connection requi res a network co nnection between the Host PC and the Management (Ethernet) port on the VT rak controller . Figure 2. Management p ort on the RAID contro ller T o start the telnet program: 1.
VTrak E-Class Product Manual 208 3. Press Enter once to launch the CLI. Linux T o start the Linux SSH program: 1. Click the terminal ico n. 2. T y pe ssh 192.168.1.56 22 and press Enter . The IP address above is only an example. Use the Management port IP address of your VT rak.
Chapter 5: Management with the CLU 209 Quick Setup – A sequ ence of four steps to setup system date and time, Management port, and RAID configuratio n.
VTrak E-Class Product Manual 210 Exiting the CLU 1. Highlight Re turn to Previou s Menu and press Enter . Repeat this action until you arrive at the Main Menu. 2. From the Main Menu, highli ght Return to CLI and press Enter to exit 3. Close the termina l emulation, T elnet, SSH, or termina l window .
Chapter 5: Management with the CLU 211 Managing the Subsystem Subsystem Manageme nt includes the following functions: • Making Subsystem Settings (page 21 1) • Running Media Patrol (page 21 1) •.
VTrak E-Class Product Manual 212 Locking or Unlocking the Subsystem The lock prevents other sessions (includi ng sessions with the same user) from making a configuration ch ange to the cont roller until the lock expires or a forced unlock is done. When the user who locked the controller logs out, the lock is automatically released.
Chapter 5: Management with the CLU 213 3. Highlight the System Date or System T ime settin g. 4. Press the backspace key to erase the curre nt value. 5.
VTrak E-Class Product Manual 214 Synchronizing with a NTP Server The VT rak subsystem automatical ly synch ronizes with a NTP server every night and a startup. Y ou have the option of synchronizing manual ly at any time. T o manually synchronize the VTrak with a NTP server: 1.
Chapter 5: Management with the CLU 215 Managing the RAID Controllers RAID controller management includes the following functions: • Viewing Controller Information (page 215) • Clearing an Orphan W.
VTrak E-Class Product Manual 216 The condition is cleared . See “Physical Drive Problems” on page 399 for more information. Making Controller Settings If your subsystem has two controllers, any settings you make to one controller automatically apply to the other controlle r .
Chapter 5: Management with the CLU 217 • Highlight SMART Poll Interval and press the backspace key to erase the current value. T ype a new interval value (1 to 1440 minutes). • Highlight Poll Interval and press the backspace key to erase the current value.
VTrak E-Class Product Manual 218 Figure 4. FC RAID control ler LEDs Controller S tatus LED Dirty Cache LED.
Chapter 5: Management with the CLU 219 Managing the Enclosure Enclosure Management i ncludes the following functions: • Viewing the Enclosures Summary (page 219) • Viewing Enclosure Information (p.
VTrak E-Class Product Manual 220 Adjust able items Y ou can set or adjust the fo llowing items: • Enclosure W arning a nd Critical temperature thresholds • Controller Warning and Critical temperature thresh olds See “Making Enclosure Settings” below .
Chapter 5: Management with the CLU 221 3. Highlight the enclosure you want and press Enter . 4. Highlight Power Supplies and press Enter. The screen displays the operational and fan status of VT rak’s two power supplies.
VTrak E-Class Product Manual 222 Viewing V olt age Sensor St atus T o view the status of the voltage sensors: 1. From the Main Menu, highli ght Subsystem Manage ment and press Enter . 2. Highlight E nclosure Management and press Enter . 3. Highlight the enclosure you want and press Enter .
Chapter 5: Management with the CLU 223 Reconditioning a Battery T o recondition the subsystem battery: 1. From the Main Menu, highli ght Subsystem Manage ment and press Enter . 2. Highlight Enclosure Management and press Enter . 3. Highlight the enclosure you want and press Enter .
VTrak E-Class Product Manual 224 For more information about conn ections, see “Making Management and Data Connections” on page 25. T o view enclosure topology: 1. From the Main Menu, highli ght Subsystem Manageme nt and press Enter . 2. Highlight Enclosure T opology and press Enter .
Chapter 5: Management with the CLU 225 Managing Physical Drives Physical Drive Management includes the following functio ns: • Viewing a List of Physical Drives (page 225) • Making Global Physical.
VTrak E-Class Product Manual 226 For SAS drives: • Highlight Write Cache and press the spacebar to toggle between Enabled and Disabled . • Highlight Read Look Ahead Cache and press th e spacebar to toggle between Enabled and Disabled . • Highlight CmdQueuing and press the spacebar to to ggle between Enabled and Disabled .
Chapter 5: Management with the CLU 227 Setting an Alias An alias is optional. T o set an Alias for a physical drive: 1. From the Main Menu, highli ght Physical Drive Management and press Enter . 2. Highlight the physi cal driv e you want and press Ente r .
VTrak E-Class Product Manual 228 T o force a physical drive offline: 1. From the Main Menu, highli ght Physical Drive Management and press Enter . 2. Highlight Glo bal Physical Drives Settings and press Enter . 3. Highlight the physi cal driv e you want and press Ente r .
Chapter 5: Management with the CLU 229 Managing Disk Arrays Disk Array Management include s the following functions: • Viewing a List of Disk Arrays (page 229) • Creating a Disk Array (page 229) .
VTrak E-Class Product Manual 230 Creating a Disk Array – Automatic T o create a disk array us ing the Automatic feature: 1. From the Main Menu, highli ght Disk Array Management and press Enter . 2. Highlight Cr eate New Array and press Enter . 3. Highlight Configuration Method and press the sp acebar to toggle to Automatic .
Chapter 5: Management with the CLU 231 Creating a Disk Ar ray – Express T o create a disk array using the Express feature: 1. From the Main Menu, highli ght Disk Array Management and press Enter . 2. Highlight Cr eate New Array and press Enter . 3. Highlight Configuration Method and press the sp acebar to toggle to Express .
VTrak E-Class Product Manual 232 Creating a Disk Array – Advanced For more information on the choice s below , see “C hapter 7: T echnology Background” on page 331. T o create a disk array using the Advanced feature: 1. From the Main Menu, highli ght Disk Array Management and press Enter .
Chapter 5: Management with the CLU 233 • Highlight Sector and p ress the spacebar to toggle through secto r sizes and choose 512 B, 1 KB, 2 KB, or 4 KB. • Highlight Write Policy and press the sp aceb ar to toggle write cache policy between WriteBack and Wri te Th r u (write though).
VTrak E-Class Product Manual 234 The list of disk arrays appears. 2. Highlight the disk array you wan t and press the Enter . 3. Make settings chang es as required: • Enter , change or delete the alias in the Alias field Maximum of 32 characters; letters, numbers, space between characters, and underline.
Chapter 5: Management with the CLU 235 • Synchronizing – This condition is temporary . Synchronizing is a maintenance function that veri fies the integrity of da ta and redundancy in the logical drive. When a logical drive is Synchronizing , it functions and your data is available.
VTrak E-Class Product Manual 236 3. Highlight Media Patrol a nd press the spacebar to toggle between Enable and Disable . 4. Highlight PDM and press the spacebar to toggle between Enable and Disable . 5. Highlight Power Management and press the spacebar to toggle between Enable and Disable .
Chapter 5: Management with the CLU 237 See “Enabling Media Patrol, PDM, and Power Management on a Disk Array” on page 235. For Media Patrol rate , see “Making Background Activity Settings” on page 273.
VTrak E-Class Product Manual 238 Default source and target drives are shown with possible alternati ve choices. 5. T o choose different drive, highl ight the drive, press the backspace key to remove the current number , then type a new number . 6. Highlight Star t and press Enter .
Chapter 5: Management with the CLU 239 Managing Spare Drives S pare Drive Management inclu des the follow ing functions: • V iewing a list of S par e Drives (p age 239) • Creating a S pare Drive (.
VTrak E-Class Product Manual 240 5. Highlight Spar e T ype and press the spacebar to toggle between Dedicated and Global . Dedicated means this spare drive can only be used with the specified disk arrays. Global means this spare drive can be used by any disk array .
Chapter 5: Management with the CLU 241 Deleting a Sp are Drive T o delet e a spare dri ve: 1. From the Main Menu, highli ght Sp ar e Drive Management an d press Enter . A list of the curre nt spare drives appears. 2. Highlight the spare drive you want to d elete and press the spacebar to mark it.
VTrak E-Class Product Manual 242 Managing Logical Drives Logical drive management includes: • Creating a Logical Drive (page 242) • Deleting a Logical Drive (page 243) • Viewing Logical Drive In.
Chapter 5: Management with the CLU 243 • Str i pe s iz e – Press the spacebar to choose: 64 KB, 128 KB, 256 KB, 512 KB, or 1 MB. • Sector size – Press the spacebar to choose: 512 B; 1 KB, 2 KB, or 4 KB. • Write Policy – Press spacebar to choose: W rite Back or Write Through.
VTrak E-Class Product Manual 244 T o view logical drive information: 1. From the Main Menu, highli ght Logical Drive Management and press Enter . 2. Highlight the logical drive you want and press Enter . The information and settings screen appe ars. 3.
Chapter 5: Management with the CLU 245 Making Logical Drive Settings T o make Logical Drive settings: 1. From the Main Menu, highli ght Logical Drive Management an d press Enter .
VTrak E-Class Product Manual 246 T o change a parameter , highlight it an d press the backspace key to erase the current value, then type the new value. 5. Highlight Star t and press Enter . If necessary , you can pause and resume or stop and re start the Initialization.
Chapter 5: Management with the CLU 247 Figure 7. Drive carrier status LED Migrating a Logical Drive In order t o migrate RAID level, you ma y have to add physical drives . For more information, see “RAID Level Migration” on page 347. T o migrate a logical drive: 1.
VTrak E-Class Product Manual 248 12. Press Y to confirm. The screen returns to Disk Arrays Summary . For migration rate, see “Making Backgroun d Activity Settings” on page 273. Creating a LUN Clone A LUN clone is an exa ct copy of the original LUN or logical drive, including all the data it contains, at one point in time.
Chapter 5: Management with the CLU 249 If you chose a redundant RAID level, the LUN clone is automatically synchronized after creation. After the LUN clone is crea ted, you can man age it like any othe r logical drive.
VTrak E-Class Product Manual 250 Managing the Network Connection Network Management deals with network connections and setti ngs for the VT rak’s Management ports.
Chapter 5: Management with the CLU 251 • Subnet Mask • Default Gateway IP Address • DNS Server IP Address 6. Press Control-A to save your settings. Making Maintenance Mode Settings Each controller has its own IP addresse s for access when the controller goes into maintenance mode.
VTrak E-Class Product Manual 252 Managing Fibre Channel Connections The Fibre Channel Management optio n a ppears only with VT rak Fibre Channel models.
Chapter 5: Management with the CLU 253 Making Fibre Channel Port Settings T o make Fibre Channel port settings: 1. From the Main Menu, highli ght Fibre Channe l Management and press Enter . 2. Highlight Fibre Channel Ports and press Enter . 3. Highlight the port you wan t and press Enter .
VTrak E-Class Product Manual 254 Viewing Fibre Channel Port S tatistics T o view Fibre Channel port statistics: 1. From the Main Menu, highli ght Fibre Channe l Management and press Enter . 2. Highlight Fibre Channel Ports and press Enter . Highlight the port you want and press Enter .
Chapter 5: Management with the CLU 255 • WordsSent – Number of words se nt since la st reset. • WordsReceived – Number of words received since last reset. • LIPCount – Loop Initialization Primitive S equence. This primi tive sequence applies only to the arbitrated loop topol ogy .
VTrak E-Class Product Manual 256 T o view Fibre Channel initiators: 1. From the Main Menu, highli ght Fibre Channe l Management and press Enter . 2. Highlight Fibre Channel Initiators and press Enter . A list of all currently logged-in initiators ap pears on the screen.
Chapter 5: Management with the CLU 257 Managing iSCSI Connections The iSCSI Management option appe ars on ly with VTrak iSCSI models. iSCSI Management includes the followi ng functions: • Making Glo.
VTrak E-Class Product Manual 258 A detailed explanation of iSCSI functions, how and when they are used, a nd their relationship to one another is beyond the sco pe of this document. For more information, contact the Internet Engineering T ask Force at http://www .
Chapter 5: Management with the CLU 259 • Ta r g e t A l i a s – Maximum of 32 characters. Use le tters, numbers, space between words, and underscore. An alias is optional.* • Ta r g e t S t a t u s – Up or down. • ErrorRecovLevel – Error recovery level supported.
VTrak E-Class Product Manual 260 Using the CLU, you must assign a portal to a target when you create the target. T o add an iSCSI target: 1. From the Main Menu, highli ght iSCSI Management and press Enter . 2. Highlight iSCSI T argets and press Enter .
Chapter 5: Management with the CLU 261 • Optional. Highligh t Ta r g e t A l i a s and typ e an alias into the field provided. • Highlight each ite m and press th e S pacebar to tog gle between Ena ble and Disable. • HeaderDigest – Adds a head er digest (CRC).
VTrak E-Class Product Manual 262 1. From the Main Menu, highli ght iSCSI Management and press Enter . 2. Highlight iSCSI Ports and press Enter . The list of ports appears wi th controller and port numbers. Viewing iSCSI Port Information T o view information for an iSCSI ta rget port: 1.
Chapter 5: Management with the CLU 263 8. Press Y again to confirm the changes. 9. Highlight Re turn to Previou s Menu and press Enter to return to the target port information screen. Viewing a List of iSCSI Port als A port al is the interface between an iSCSI port and the iSCSI network.
VTrak E-Class Product Manual 264 • ProtocolFamily – IPv4 or IPv6.* • PrimaryIP – Primary IP address of this portal.* • PrimaryIPMask – Subnet mask of this portal.* • Assign edT arget – 0 is the default target. The number of targets available depends on how many targets you create.
Chapter 5: Management with the CLU 265 T o change a value, highlight the item, press Backspace to delete the current value and type a new value. 8. Highlight Save Settings and press En ter . The new Portal is added to the list. Making iSCSI Portal Settings T o make portal settings: 1.
VTrak E-Class Product Manual 266 6. Press Y again to acknowledge possibl e interruption of iSCSI services. The portal is removed from the list. Viewing a List of iSCSI Sessions T o view a list of iSCSI sessions: 1. From the Main Menu, highli ght iSCSI Management and press Enter .
Chapter 5: Management with the CLU 267 Viewing iSCSI Session Information T o view a list of iSCSI sessions: 1. From the Main Menu, highli ght iSCSI Management and press Enter . 2. Highlight i SCSI Sessions and press Enter . 3. Highlight the session you want and press Enter .
VTrak E-Class Product Manual 268 Viewing iSCSI iSNS Information Internet S torage Name Se rvice (iSNS) i s a protocol used to facilitate the automated discovery , management, and configuration o f iSCSI and Fibre Channel devices on a TCP/IP network. T o view iSNS information: 1.
Chapter 5: Management with the CLU 269 T o view a list of iSCSI CHAPs: 1. From the Main Menu, highli ght iSCSI Management and press Enter . 2. Highlight iSCSI CHA Ps and press Enter . A list of the cu rrent CHAPs appears. Information i ncludes: • ID – ID number .
VTrak E-Class Product Manual 270 The edited CHAP appears in the list. Deleting iSCSI CHAPs T o del ete an iSCSI CHAP: 1. From the Main Menu, highli ght iSCSI Management and press Enter . 2. Highlight iSCSI CHAPs and press Enter . 3. Highlight the CHAP you want to delete and press Enter to mark it.
Chapter 5: Management with the CLU 271 • Slave Port s – Any or all of the remaining physical ports on the same RAID controller • Failed Ports – A slave port that has no iSCSI data connection. • Stat e – Opti mal, Sub-Optimal or Failed. Identi fy and correct th e failed iSCSI ports.
VTrak E-Class Product Manual 272 Y ou can choose any o r all port numbers except the Master Port number . 5. Highlight Save Settings and press En ter . Deleting iSCSI T runks Before you can delete a trunk, you must delete any portals configured on it.
Chapter 5: Management with the CLU 273 Managing Background Activity Background ac tivity refers to an y of several fu nctions that t ake plac e in the background while normal operation of the VTrak continues. Background activities work in conjunction with disk arrays and logi cal drives.
VTrak E-Class Product Manual 274 • PDM – Migrates data from a suspect p hysical drive to a repla cement drive in a disk arra y • Tr a n s i t i o n – Returns a reve rtible spare drive to spare.
Chapter 5: Management with the CLU 275 Working with the Event V iew er Working with the Event V iewer in cludes the foll owing functions: • Viewing Runtime Events (p age 275) • Clearing Runtime Events (page 276) • Viewing NVRAM Events (page 276) • Clearing NVRAM Events (page 276) The Event V iewer displays log of sub system events.
VTrak E-Class Product Manual 276 Clearing Runtime Events T o clear the Runtime Event log: 1. From the Main Menu, highli ght Event Viewer and press Enter .
Chapter 5: Management with the CLU 277 Wo rking with LUN Mapping LUN Mapping includes the following functio ns: • Enabling LUN Mapping (page 277) • Viewing a List Ports (p age 277) • Viewing a L.
VTrak E-Class Product Manual 278 3. Highlight L UN Mapping: Por t s and press Enter . A list of ports appears. Viewing a List T argets T o view a list of iSCSI t argets: 1. From the Main Me nu, highlight Additional Info and Management and press Enter .
Chapter 5: Management with the CLU 279 Obtain the initiator name from the initiator utility on your host system. Note that the initiator name you input must match exactly in orde r for the connection to work. 6. Highlight Sav e Initiator and press enter .
VTrak E-Class Product Manual 280 Adding a LUN Map For FC systems, you can set up an Initiator or Port type LUN map. For iSCSI systems, you can set up an Initiator or T arget type LUN map. Y ou can set up both LUN map types on the same subsystem but only one LUN map type can be active at a time.
Chapter 5: Management with the CLU 281 • Highlight LUN Mapp ing: T argets and press Enter . Then highlight a target and press Enter . A list of logical drives displays. 4. In the LUN field, press the backspace key to erase the cu rrent value, then type the LUN you want to assign to this target, from 0 to 255.
VTrak E-Class Product Manual 282 3. Do one of the following actions: • Highlight LUN Mapping: Initiators and press Enter . Then highlig ht an initiator and press Enter . • Highlight LUN Mapp ing: Ports and press Enter . Then highlight a port and press Enter .
Chapter 5: Management with the CLU 283 Managing UPS Units Uninterruptible Po wer Supply (UPS) Ma nagement includes the fol lowing functions: • Viewing a List of UPS Units (below) • Making UPS Settings (page 284) • Viewing UPS Information (page 285) Viewing a List of UPS Unit s T o view a list of UPS units supporting the VT rak: 1.
VTrak E-Class Product Manual 284 Making UPS Settings These settings control how the VT rak subsystem detect s the UPS unit and responds to data reported by the UPS unit. T o make UPS settings: 1. From the Main Me nu, highlight Additional Info and Management and press Enter .
Chapter 5: Management with the CLU 285 Note 3 : The maximum recommended Loading Rati o varies among mo dels of UPS units. The general range is 60% to 80%. Note 4: T o specify UPS units by DNS name s, ask your IT administrator to add the DNS names to the DNS server , before you make UPS settings.
VTrak E-Class Product Manual 286 Managing Users User Management includes the followi ng functions: • Viewing User Information (p age 286) • Creating a User (page 286) • Changing Another User ’.
Chapter 5: Management with the CLU 287 Changing Another User ’ s Settings The Administrator or a Super User can ch ange other users’ settings. T o change user settings: 1. From the Main Me nu, highlight Additional Info and Management and press Enter .
VTrak E-Class Product Manual 288 Changing Y our Own User Settings Each user can change their display name and email address. T o change your user settings: 1. From the Main Me nu, highlight Additional Info and Management and press Enter . 2. Highlight Us er Management and press Enter .
Chapter 5: Management with the CLU 289 2. Highlight Us er Management and press Enter . 3. Highlight you r name and press Enter . 4. Highlight Ch ange Password.. . and press Enter . 5. Highlight Old Password and type your current passwor d. 6. Highlight Ne w Password and type a new password.
VTrak E-Class Product Manual 290 Managing LDAP LDAP Management includes the fol lowing functions: • Viewing LDAP Information (page 290) • Making LDAP Settings (page 291) • T esting LDAP Settings.
Chapter 5: Management with the CLU 291 • Server T ype – Windows Active Directory , Mac Open directory , or Unspecified. • Role Policy – Default or Explicit. • Default Privilege – Applies to Defa ult Role Policy . The following items apply to th e Default Role Policy .
VTrak E-Class Product Manual 292 Mac Open Directory and Unspecified set uid . • FullNameAttribute – S tore user ’s full name in LDAP server . displayName is the default. • EmailAddrAttribute – S tore user ’s email address in LDAP server . mail is the default.
Chapter 5: Management with the CLU 293 T esting LDAP Settings T o test your LDAP settings: 1. From the Main Me nu, highlight Additional Info and Management and press Enter . 2. Highlight L DAP Management and press Enter . The LDAP Settings scree n appears.
VTrak E-Class Product Manual 294 4. Highlight Cr eate Role and press Enter . 5. Highlight External Role and type a name in the field provided. 6. Highlight Privilege and press th e S pacebar to toggle through the privilege levels: View , Maintenance, Power, and Super .
Chapter 5: Management with the CLU 295 W orking with Software Mana gement Software Management includes the following fu nctions: • Making Email Settings (page 295) • Making SLP Settings (page 296).
VTrak E-Class Product Manual 296 T o start, stop or restart the Email service, highlight Star t , Sto p or Restart and press Enter . Making SLP Settings By default, SLP service is set to Automatic and its normal status is S tarted. T o make SLP service settings: 1.
Chapter 5: Management with the CLU 297 Making T elnet Settings By default, T elnet service is set to Au tomatic an d its normal status is S tarted. T o make T elnet service settings: 1. From the Main Me nu, highlight Additional Info and Management and press Enter .
VTrak E-Class Product Manual 298 Making SNMP Setting s By default, Simple Network Management Protocol (SNMP) service is se t to Automatic and its normal st atus is S tarted. T o make SNMP service settings: 1. From the Main Me nu, highlight Additional Info and Management and press Enter .
Chapter 5: Management with the CLU 299 2. Highlight Software Manageme nt and press Enter . 3. Highlight SNMP and pre ss Enter . 4. Highlight Tr a p S i n k s and press Enter .
VTrak E-Class Product Manual 300 T o make CIM service settings: 1. From the Main Me nu, highlight Additional Info and Management and press Enter . 2. Highlight Software Manageme nt and press Enter . 3. Highlight CIM and press Enter. 4. Enter information or change settings as required.
Chapter 5: Management with the CLU 301 Making Net send Settings By default, Netsend service is set to Manual and its normal status is S topped. T o make Netsend service settings: 1. From the Main Me nu, highlight Additional Info and Management and press Enter .
VTrak E-Class Product Manual 302 The selected level and all higher severi ty levels of severity are reported. See the T able below . 8. Press Control-A to save your settings. Deleting Net send Recipients T o delete a Netsend recipient: 1. From the Main Me nu, highlight Additional Info and Management and press Enter .
Chapter 5: Management with the CLU 303 Flashing through TFTP Use this function to flash (update) the fi rmware on the VTrak. See p age 317 for the procedure.
VTrak E-Class Product Manual 304 V iewin g Flash Image Information Flash image information refers to the package of firmware components running on your VT rak controller or controllers. T o view flash image information: 1. From the Main Menu, highli ght Additional In fo and Mana gement , and press Enter .
Chapter 5: Management with the CLU 305 Clearing S tatistics This function clears the statistical counts for the RAID controller , Fibre Channel ports, iSCSI ports, physical drives, and logical drives. T o clear statistics: 1. From the Main Me nu, highlight Additional Info and Management and press Enter .
VTrak E-Class Product Manual 306 Restoring Factory Defaults This function restores the factory defa ul t settings to the firmware and software items you select. 1. From the Main Me nu, highlight Additional Info and Management and press Enter . 2. Highlight Re store Factory De faults and press Enter .
Chapter 5: Management with the CLU 307 Shutting Down the Subsystem There are two me thods for shutting down the subsystem. Choose one of the following procedures: • Shutting down the VTrak – T eln.
VTrak E-Class Product Manual 308 T o shutdown the RAID subsystem: 1. From the Main Me nu, highlight Additional Info and Management and press Enter . 2. Highlight Sh utdown or Rest art and press Enter . 3. Highlight Option and press the spacebar to display Shut down .
Chapter 5: Management with the CLU 309 S tarting Up After Shutdown There are two me thods for shutting down the subsystem. Choose one of the following procedures: • S tarting up the VTrak – T elne.
VTrak E-Class Product Manual 310 St arting up the VT rak – Serial Connection T o st art the RAID subsystem: 1. Manually turn on th e power supply s witches on the back of the subsystem. 2. Wait about two minutes. 3. Establish a serial connection to the VT rak.
Chapter 5: Management with the CLU 311 Restarting the Subsystem There are two metho ds for restarting the subsystem. Choose on e of the following procedures: • Restarting the Subsystem (p age 31 1 ).
VTrak E-Class Product Manual 312 6. Close your SSH session. 7. Wait about two minutes. 8. Re-establish your SSH connection to the VT rak CLU. See “Making a SSH Connection” on page 207. If you cannot re-establish a connecti on, wait 30 seconds and try aga in.
Chapter 5: Management with the CLU 313 Buzzer Making Buzzer Settings The buzzer sounds to inform you that the VT rak needs attention. See “VT rak is Beeping” on page 375 for more information. T o make buzzer settings: 1. From the Main Menu, highli ght Buzzer and press Enter .
VTrak E-Class Product Manual 314.
315 Chapter 6: Maintenance This chapter covers the foll owing topics: • Updating the Subsyst em Firmware (below) • Updating Physical Dri ve Firmware (page 321) • Replacing a Power Supply (page 3.
VTrak E-Class Product Manual 316 • TFTP Server – Enter the TFTP Server host name or IP address, port number and file name. 5. Opti onal. Check the Non-disruptive Im age Up date (NDIU) box. NDIU updates the RAID controllers and I/O modules one at a time, enabling I/O operations conti nue during the firmwar e update.
Chapter 6: Maintenance 317 Up dating with the CLU Download the latest firmware image file from PROMISE support: http://www .promise.com/su pport/ and save it to your Host PC or TFTP server . T o update the firmware on the RAID subsystem and JBOD expansion units: 1.
VTrak E-Class Product Manual 318 Automatic Restart If you chose the Disruptive Flash Me thod, the RAID subsystem and JBOD expansion units automatically restart. That action temporarily disrupts I/O operations and drops your CLU connection. After the screen goes blank, wait about tw o mi nutes, then re-establish your T elnet connection to the CLU.
Chapter 6: Maintenance 319 Up dating with USB Support USB support uses the disruptive flash me thod only . Both RAID controllers an d all JBOD I/O modules are updated at the same time and momentarily go offline when the RAID subsystem and JBOD unit reboot.
VTrak E-Class Product Manual 320 Y ou can insert th e USB flash device back into e ither USB port bu t it must be the same RAID controller as step 1. 4.
Chapter 6: Maintenance 321 Updating Physical Drive Firmware This feature applies only to PROMISE-supported ph ysical drives. For a list of supported drives, go to PROMISE support: http://www .
VTrak E-Class Product Manual 322 Rest arting a Subsystem This function shuts down the subsystem and then restart s it. T o rest art the subsystem: 1. Click the Administration tab. 2. Click the Subsyste m Information ico n. 3. Click the Shutdo wn/Rest art button.
Chapter 6: Maintenance 323 Replacing a Power Supply The power supply and its fans are replaced as one unit. Th ere are no individually serviceable parts. No tools are required for this procedure. Removing the Old Power Supply T o remove the power supply: 1.
VTrak E-Class Product Manual 324 Replacing a Cache Backup Battery The cache backup battery , also called a Battery Backup Unit (BBU) powers the cache to preserve data that has not been written the physical drives. The battery is located inside the RAID controller .
Chapter 6: Maintenance 325 Figure 3. Cache backup battery Battery LED Set screw Dirty cache LED Battery LED Set screw Dirty cache LED VT rak E830f and E630f VT rak E330f.
VTrak E-Class Product Manual 326 Replacing a RAID Controll er – Dual Controllers The RAID controller monitors and manages the log ical drives. When the RAID controller is replaced, all of your lo gi cal drive data and configurations remain intact because logical drive informati on is stored on the physical drives.
Chapter 6: Maintenance 327 Figure 4. RAID controller release Inst alling the New Controller T o install the new RAID controller: 1. Carefully slide the RAID controller in to the enclosure. 2. Gently swing the handle in a nd press the handle until it locks.
VTrak E-Class Product Manual 328 Removing the Old Controller T o remove the RAID controller: 1. Shutdown the VT rak. See “Shutting Down the Subsystem” on page 83 (WebP AM PROe) or page 307 (CLU). 2. Switch off the power . 3. Disconnect all attached cables from the RAID con troller , 4.
Chapter 6: Maintenance 329 The VT rak restarts. For more information about VT rak’s start-up behavior , see “Connecting the Power” on page 41. 5. Log into the VTrak. For more information, see “Logging into WebP AM PROe” on page 69 or “Initial Connection” on page 206.
VTrak E-Class Product Manual 330 Resetting the Default Password This feature resets the Administrator ’s password to the default factory setting, pa s s w o r d . Use this feature when you have forgotten Administrator ’s p assword or a new Administrator has been appointed.
331 Chapter 7: T echnology Background This chapter covers the foll owing topics: • Disk Arrays (below) • Logical Drives (page 333) • S pare Drives (page 355) • RAID Controllers (page 361) • .
VTrak E-Class Product Manual 332 PDM constantly monitors your physical driv es an d automati cally copies your d ata to a spare drive be fore the physical drive fa ils and yo ur logical drive goes Critical.
Chapter 7: Technology Background 333 Logical Drives Logical drive technology includes: • RAID Levels (page 333) • RAID Level Migration (page 347) • S trip e Size (page 353) • Sector Size (page.
VTrak E-Class Product Manual 334 Recommended Applications for RAID 0: • Image Editing • Pre-Press Applications • Any application requiring high bandwidth Advantages Disadvantages • Implements .
Chapter 7: Technology Background 335 RAID 1 – Mirror When a logical drive is mirrored, identica l data is written to a pair of physical drives, while reads are performed in pa rallel. The reads are p erformed using elevator seek and lo ad balancing techniq ues where the workload is d istributed in the most efficient manner .
VTrak E-Class Product Manual 336 Recommended Applications for RAID 1: • Accounting •P a y r o l l • Financial • Any application requiring very high avai lability Advantages Disadvantages • S.
Chapter 7: Technology Background 337 RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two physical drives . It also offers overall increased read/ write performance plus the flexibility of using an odd number of physi cal drives.
VTrak E-Class Product Manual 338 RAID 5 – Block and Parity S tripe RAID 5 organizes block data and parity data across the physical drives. Generally , RAID Level 5 tends to exhibit lower random write performanc e due to the heavy workload of parity recalculati on for each I/O.
Chapter 7: Technology Background 339 RAID 6 – Block and Double Parity S tripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data. A RAID 6 logical drive can continue to accept I/O requests when any two physi cal drives fail.
VTrak E-Class Product Manual 340 RAID 10 – Mirror + Stripe Mirror + S trip e combines both of th e RAID 1 and RAID 0 logical drive types. RAID 10 can increase performance by reading and writing data in parallel or striping, and duplicating the data, or mirroring.
Chapter 7: Technology Background 341 Recommended Applications for RAID 10: • Imaging applicati ons • Database servers • General fileserver Advantages Disadvantages • Implemented as a mirrored .
VTrak E-Class Product Manual 342 RAID 50 – Striping of Distributed Parit y RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across physical drives as in RAID 0, and it uses distribu ted parity as in RAID 5. RAID 50 provides data reliability , good overall performance, an d supports larger volume sizes.
Chapter 7: Technology Background 343 The chart below shows RAID 50 logical drives with 6 to 32 physical drives, the available number of axles, and the resulting distribution of ph ysical drives on each axle. RAID 50 Logical Drive No. of Drives No. of Axles Drives per Axle No.
VTrak E-Class Product Manual 344 Recommended Applications for RAID 50: • File and Application servers • T ransaction processing • Office application with many users accessing small files.
Chapter 7: Technology Background 345 RAID 60 – S triping of Double Parity RAID 60 combines both RAID 6 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses double distributed p arity as in RAID 6. RAID 60 provides data reliability , good overall performance and supports larger volume sizes.
VTrak E-Class Product Manual 346 Recommended Applications for RAID 60: • Accounting and Finan cial • Database servers • Any application requiring very high avai lability RAID 60 Logical Drive No. of Drives No. of Axles Drives per Axle No. of Drives No.
Chapter 7: Technology Background 347 RAID Level Migration The term “Migration” means either or both of the following : • Change the RAID level of a logical drive. • Expand the storage capacity of a logical drive. On VT rak, RAID level migration is perform ed on the disk a rray but it ap plies to the logical drives.
VTrak E-Class Product Manual 348 RAID 0 A RAID 0 source logical drive can migrate to the following target logical drives: T arget Requirements RAID 0 Add physical drives. RAID 1 2 physical drives only . Only a single-drive RAID 0 can migrate to RAID 1 by ad ding 1 physical drive.
Chapter 7: Technology Background 349 RAID 1 A RAID 1 Source logical drive can migrat e to the following T arget l ogical drives: RAID 1E A RAID 1E Source logical drive can migrate to the following T arget logical drives: T arget Requirements RAID 0 None .
VTrak E-Class Product Manual 350 RAID 5 A RAID 5 Source logical drive can migrat e to the following T arget l ogical drives: RAID 6 A RAID 6 Source logical drive can migrat e to the following T arget l ogical drives: T arget Requirements RAID 0 None .
Chapter 7: Technology Background 351 RAID 10 A RAID 10 Source logical drive can migrate to the following T arget logical drives: When you migrate RAID 10 logical driv e, it becomes RAID 1E by default. If you want a RAID 10 logical drive, there mu st be an even number of physical drives and you must specify RAID 10 for the target logical drive.
VTrak E-Class Product Manual 352 RAID 50 A RAID 50 Source logical drive can migrate to the following T arget logical drives: Y ou can add physical drives to a RAID 50 array but you cannot change the number of axles.
Chapter 7: Technology Background 353 Str i p e S i z e S tripe Si ze, also called “S tripe Block Size,” refers to the size of the data blocks written to, and read from, the physical drives . S tripe Size is specified when you create a logical drive.
VTrak E-Class Product Manual 354 Initialization Initialization is done to logical drives afte r they are cre ated from a disk array . Full initialization sets all data bits in the logical drive to a specified pattern, such as all zeros.
Chapter 7: Technology Background 355 Spare Drives S pare drive technology includes: • Definition (page 355) • Options (page 355) • Requirements (page 355) • T ransition (page 356) Definition A spare drive is a physical drive that you designate to automatically replace the failed physical drive in a disk array .
VTrak E-Class Product Manual 356 A revertible spare drive requires: • Y ou to replace the failed physi cal drive in the disk array • Y ou to run the Transition function T ransition T ransition is .
Chapter 7: Technology Background 357 Example Following is an example to ex plain the T ransition function. In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4 be long to the disk array .
VTrak E-Class Product Manual 358 drive. In this example, physical drive 3 failed and the array is rebuilt us ing physical drive 6, the reve rtible spare drive. When the rebuild is complete, the spare driv e has replaced the failed drive. In this example, failed drive 3 was replaced by spare drive 6.
Chapter 7: Technology Background 359 Automatic T r ansition At this juncture, you would replace the fa iled drive in slot 3 with a new one of the same or greater capacity .
VTrak E-Class Product Manual 360 When the Manual Transition is finished, physical drives 1, 2, 4, and 5 belong to the disk array and physical drive 6 is a revertible spare drive. At this point, you w ould replace the drive in slot 3. The new drive i n slot 3 remains unconfigured until you assign it to a d isk array or as a spare.
Chapter 7: Technology Background 361 RAID Controllers RAID controller technology includes; • LUN Affinity (page 361) • ALUA (page 361) • Cache Policy (page 362) • Preferred Controller ID (page.
VTrak E-Class Product Manual 362 Cache Policy As it is used with VT rak, the term cache re fers to any of several kinds of hig h- speed, volatile memory that hold data mo ving from your computer to the physical drives or vice-versa. Cache is important because it can read and write data much faster than a physical drive.
Chapter 7: Technology Background 363 The Forced Read-Ahead cache policy settin g provides predictive pre-fetching of data requests, allowing the controller to a ggressively buffer large chunks of data in cache memory to prevent frame drops on high-bandwidth video playback.
VTrak E-Class Product Manual 364 Preferred Controller ID See “Preferred Controller ID” on page 353. Power Saving Power saving is a meth od of conserving energy by applying specific actions to hard disk drives (HDD).
Chapter 7: Technology Background 365 replacement drive that is slightly smaller (within 1 gigabyte) than the remain ing working drive. For example, the remain ing worki ng drives can be 80.5 GB and the replacement drive can be 80.3 , sinc e all are rounded dow n to 80 GB.
VTrak E-Class Product Manual 366 iSCSI Management iSCSI management uses the following terms: • Basic iSCSI (page 366) • iSCSI on a VLAN (page 368) • Initiator (page 369) • T arget (page 370) .
Chapter 7: Technology Background 367 See “Adding an iSCSI Initiator” on page 178 or page 278. For more information, see: • “Managing iSCSI Connections” on page 188 or page 257 • “iSCSI Management” on page 366 • Visit the Promise Knowledgebase at http://kb.
VTrak E-Class Product Manual 368 iSCSI on a VLAN VT rak supports up to 32 iSCSI portals per iSCSI port. Each iSCSI portal can belong to a different VLAN for a maximum of 32 VLANs. See the diagram on page 335, Figure 2. T o set up the VT rak subsystem for a VLAN: 1.
Chapter 7: Technology Background 369 Figure 10. iSCSI VLAN ma p Initiator An initiator functions as the client, in this case, your host PC or server . The initiator makes requests to and receives responses from an iSCSI target on the VT rak RAID subsystem.
VTrak E-Class Product Manual 370 Each initiator has a u nique iSCSI qualified name (IQN). Y ou specify the initiator by that name when you map a LUN or logical drive to the ini tiator . Initia tors come in two varieties, software and hardware. Sof tware A software initiator uses code to implement iSCSI.
Chapter 7: Technology Background 371 CHAPs Challenge Handshake Authenti cation Pr otocol (CHAP) is an authentication mechanism used to auth enticate iSCSI se ssions betwee n initiators and targets. A uni-directional or peer CHAP authentic ates fro m the target (VT rak) to the initiator (host PC or server ).
VTrak E-Class Product Manual 372 T runk A trunk is an aggregation of two or more iSCSI ports on the same RAID controller . Also known as a link aggregation . This feature combines por ts to increase bandwidth. Ports must be enabled to add them to a trunk.
Chapter 7: Technology Background 373 A uni -directional or pe er CHAP authenticates from the target (VTrak) to the initiator (host PC or server ). A bi -directional or local CHAP authenticates target to initiator and initiator to target .
VTrak E-Class Product Manual 374.
375 Chapter 8: T roubleshooting This chapter contains the following topics: • VT rak is Beeping (b elow) • LEDs Display Amber or Red (page 377) • CLU Reports a Problem (p age 382) • WebP AM PR.
VTrak E-Class Product Manual 376 • Check for yellow ! red X icons. • Check the event log. See “Viewing Runtime Events” on p age 382 and “Viewing NVRAM Events” on page 382. When a continuous tone soun ds, there are multip le alar m patterns sounding at the same time.
Chapter 8: Troubleshooting 377 LEDs Display Amber or Red LEDs are used on VT rak’s: • Front Panel LEDs (page 377) • Drive Carrier LEDs (p age 378) • Back Panel LEDs (page 379) Front Panel LEDs When the power is switched on, the LE Ds on the front of the VTrak light up.
VTrak E-Class Product Manual 378 See the table below . See “Enclosure Problems” on page 391, “RAID Controller Problems” on page 395, and “Disk Array and Logical Drive Problems” on page 400 for more information. The Locator feature is trig gered from WebP AM PROe or the CL U.
Chapter 8: Troubleshooting 379 Figure 2. Drive carrier LEDs See “Physical Drive Problems” on page 399 for a discussion of rebuilding and failed physical drives for more information. The Locator feature is trig gered from WebP AM PROe or the CL U. It causes the LEDs to blink on and off for one minute.
VTrak E-Class Product Manual 380 Figure 3. FC RAID control ler LEDs Figure 4. iSCSI RAID controller LEDs Under normal conditions, the power supply status LEDs display g reen.
Chapter 8: Troubleshooting 381 See “Enclosure Problems” on page 391 and “RAID Controller Problems” on page 395 for more information. The Locator feature is trig gered from WebP AM PROe or the CL U. It causes the LEDs to blink on and off for one minute.
VTrak E-Class Product Manual 382 CLU Reports a Problem The CLU reports information passively , that is you must determine which functions to check based on the sound of the VT rak’s audible alarm and any amber or red LEDs. See “VT rak is B eeping” on page 375 and “LEDs Display Amber or Red” on page 377 for more information.
Chapter 8: Troubleshooting 383 The log of NVRAM Events appears. Even ts are added to the top of the list. Each item includes: • Sequence number – Begins with 0 at system startup. • Device – Disk Array , Logical Drive, Ph ysical Drive by its ID number .
VTrak E-Class Product Manual 384 Res t or e S e tt i ng s [C T RL -R ] Return to Pr evious Menu From this screen: • Highlight Physical D rives in the Array and press Enter to identify the failed dis.
Chapter 8: Troubleshooting 385 We bP AM PROe Reports a Problem WebP AM PROe reports these conditions in th e header and all four tabs. Header The Header displa ys popup messages, per your configuration .
VTrak E-Class Product Manual 386 • Event Information Device T ab • Front View , showing the drive carrier icons. Event Severity Levels Level Description Fatal Non-recoverable error or failure has occurred. Critical Action is needed now and the im plications of the condition are serious.
Chapter 8: Troubleshooting 387 • Rear View , with Show Internal Components option. • Physical Drive View , physical drive show n dead or offline and marked with a red X icon.
VTrak E-Class Product Manual 388 Sto r ag e T a b • Disk Arrays • Logical Drives Disk Array Offline Disk Array Rebuilding Logical Drive Rebui lding Logical Drive Offline.
Chapter 8: Troubleshooting 389 Administration T ab Events icon. Also see these troubleshooting to pics: • “Event Notifica tion Response” on page 410. • “Enclosure Problems” on page 391. • “Frequently Asked Questions” on page 429. Event Severity Levels Level Description Fatal Non-recoverable error or failure has occurred.
VTrak E-Class Product Manual 390 USB Support Reports a Problem This procedure requires a USB fl ash device: • Formatted to F A T 32 • At least 50 MB of free space T o collect a service report using the USB Support feature: 1. Insert the USB flas h device into one of the USB ports on one of the RAID controllers.
Chapter 8: Troubleshooting 391 Enclosure Problems Enclosure Probl ems include: • Diagnosing an Enclosure Pro blem (below) • Overhea ting (pag e 393) • Power Supplies (page 393) • Batteries (page 394) Diagnosing an Enclosure Problem Check System S tatus on the Dashboard tab.
VTrak E-Class Product Manual 392 The components list expands and s hows the power supply fans, which server as the Cooling Unit of the VT rak Ex30 encl osure. Note that the fans for power supply 2 (PSU 2) have failed. 3. Click the Back View icon on the Device tab.
Chapter 8: Troubleshooting 393 Overheating Overheating is a potentiall y serious condition becau se the excessively high temperatures can lead to physical driv e failure and contro ller malfunction.
VTrak E-Class Product Manual 394 Batteries The RAID controllers in the VTrak subsystem use a battery for backup power to protect data in the cache. Should a powe r failure oc cur , th e battery enables the cache to hold data up to 72 hours. The battery recharges during normal subsystem operation.
Chapter 8: Troubleshooting 395 RAID Controller Problems RAID controller problems include: • Maintenance Mode (page 395) • Finding and Correctin g the Cause of the Problem (page 395) • T aking a .
VTrak E-Class Product Manual 396 Internal Checks If all external checks are OK , t ake the following actions: 1. Shut down the VTrak. See page 83 (W ebP AM PROe) or page 248 (CLU). 2. Remove one of the RAID controllers. See “Replacing a RAID Controller – Dual Controllers” on page 326.
Chapter 8: Troubleshooting 397 • S top bit s: 1 • Flow control: none 2. S tart your PC’s terminal VT100 or ANSI emulation program. 3. Press Enter once to launch the CLI. The login screen appears. The following steps show the default Admini strator user name and password.
VTrak E-Class Product Manual 398 The controller reboots. The T elnet session ends. Unsaved Dat a in the Controller Cache The dirty cache L ED (marked with the ic on) informs you that there is data in the cache that has not been saved to non-volatile me mory .
Chapter 8: Troubleshooting 399 Physical Drive Problems Physical drives are the foun dation of data storage. A physical drive problem can affect your entir e RAID system. When a yellow ! icon or a red X icon appears beside a p hysical drive, check the drive's operational status: 1.
VTrak E-Class Product Manual 400 Disk Array and Logical Drive Problems Disk array and logical drive problems in clude: • Disk Array Degraded / Logica l Drive Critical (page 400) • Disk Array Offli.
Chapter 8: Troubleshooting 401 • Degraded with a yellow ! icon when ONE physical drive is offline. • Critical with a yellow ! icon when TWO physical drives are offline. RAID 0 logical drives show Offline status and a red X icon. If there is no sp are drive or unconfig ured drive in the RAID system, you must provide the replace ment drive.
VTrak E-Class Product Manual 402 Under Background Activities, no Rebuild takes place. See Repairing, below . The system sends an Email message about the inci dent to subscribing users, depending on user settings. See “Setting User Event Subscriptions” on page 103.
Chapter 8: Troubleshooting 403 • If there is no spare drive of adequate capacity and the Auto Re build function is DISABLED, you must replace the failed drive with an unconfigured physical drive, then perform a Man ual Rebuild. See “Rebuilding a Disk Array” on page 160.
VTrak E-Class Product Manual 404 2. Check the operational status of the logical drives in th e array . • If the logical drives are Critical , proceed with a rebu ild. • If the logical drives are Offline , contact T echnical Sup port. See page 435.
Chapter 8: Troubleshooting 405 Connection Problems Connection problems include: • Serial Connectio ns (page 405) • Network Connections (page 406) • Fibre Channel Connectio ns (page 406) • SAS .
VTrak E-Class Product Manual 406 Network Connections Each RAID controller has an Ethernet (R J45) mana gement port connector on the back of the enclosure. Th is is a Gigabi t Ethern et connector designed to connect to your network. The VT rak becomes a node on your network like any other PC, server or other compone nt with an IP a ddress.
Chapter 8: Troubleshooting 407 If VT rak sees some initiat ors but not the one you want, the problem is most li kely elsewhere in the loop or fabric. If VT rak does not see any initiators: • Check a.
VTrak E-Class Product Manual 408 administrator @cli> sasdiag -a er rorlog -l expander -e 1 -i 1 3. At the command prompt, type the followin g command and press Enter . administrator @cli> sasdiag -a errorlog -l c2cport By interpreting the two error logs, you can verify which controller or I/O module SAS port is accumulating link errors.
Chapter 8: Troubleshooting 409 Power Cycling the Subsystem T o power cycle a RAID subsystem means to: • Shut down • T urn off the power • T urn on the power •R e s t a r t Power cycling is sometimes required as a remedial action but only when prompted by a message from software or when directed by T echnical Support.
VTrak E-Class Product Manual 410 Event Notification Response When you choose Event Notificatio n, WebP AM PROe sends pop up and/or email messages regarding its status. The messages you see depend on your notification selection and w hat is currently happening in the VTrak.
Chapter 8: Troubleshooting 411 Reported Event Corrective Action Battery Battery is inserted No action is required. Battery charging has failed Repla ce the battery . Battery reconditioning has started No actio n is required. Battery reconditioning has been terminated Replace th e battery .
VTrak E-Class Product Manual 412 Controller The controller parameter(s) are changed by u ser No action is re quired. The controller is reset by Watch Dog timer Result of a firmware update. If the condition pe rsists, r eplace the controller . The controller has new crash information Contact T ech Support.
Chapter 8: Troubleshooting 413 Controller is started No action is re quired. Controller is set to Active Mode Controller is set to S tandby Mode Controller Failed Over as partner is removed V erify that the partner controller is properly installed and all cables are connected.
VTrak E-Class Product Manual 414 Controller was placed on reset during Fail Over processing No action is re quired. Partner Controller was placed on reset during Fail Over processing Controller was reset as it was not able to join the running partner co ntroller V erify that the controller is running.
Chapter 8: Troubleshooting 415 Drive-interface diagnostics has passed No actio n is required. Drive-interface diagnostics has failed Re start the VT rak. If this message appears repeatedly , contact T ech Support. Drive-interface controller has generated a general parity error If this message appears repeatedly , contact T ech Support.
VTrak E-Class Product Manual 416 Fibre Channel link is up No action is re quired. Fibre Channel link is down Fibre Channel controlle r settings have changed Firmware Up date Firmware update is started No action is re quired. Firmware update is complete Firmware update is fail T ry the update again .
Chapter 8: Troubleshooting 417 Host interface contro ller has received a “clear task set” command. No action is re quired. Host interface contro ller has received a “LUN reset” command. Host interface contro ller is informed tha t the initiator has detected an error If this message appears repeatedly , contact T ech Support.
VTrak E-Class Product Manual 418 JBOD JBOD system connected No a ction is required. JBOD system either is removed or malfunctioned Check Expander firmware and SAS connections. Logical Drive Logical drive initia lization has started No action is re quired.
Chapter 8: Troubleshooting 419 Quick logical drive initializati on is queued No action is re quired. A new logical drive has been created Logical drive has been dele ted Logical drive has been placed o nline Logical drive has been placed o nline. Possible data loss Check the state of the physical drives, replace any bad drives.
VTrak E-Class Product Manual 420 Online capacity expansion has resumed No action is re quired. Online capacity expansion has stopped If this action was not intentional, check the logical drive’s status. Online capacity expansion has encountered a physical di sk error Check the physical drive check table after OCE is finished.
Chapter 8: Troubleshooting 421 Physical disk assigned as global spare No action is re quired. Global S pare has been delete d Physical Disk is no l onger assigned as a global spare Physical disk assig.
VTrak E-Class Product Manual 422 A physical drive page 0 settings have been changed No action is re quired. A physical drive page 1 settings have been changed (SA T A drives) A physical drive page 3 settings have been changed (SAS drives) Physical disk is marked as DEAD due to removal Replace the p hysical drive.
Chapter 8: Troubleshooting 423 PSU 12V/5V/3.3V power is within the normal range No action is re quired. PSU is critical. This may cause instability of the system Check the power to th e PSU. V erify that the correct PSU is installed. PSU Fans PSU fan or blower has tu rned on No action is re quired.
VTrak E-Class Product Manual 424 Migration has cleared stale NV W atermark No action is re quired. Array was made incomplete due to missing NV W atermark If the array is online, try migration again. If the array is offline, delete and recreate the array .
Chapter 8: Troubleshooting 425 Redundancy Check task is stopped internall y Restore the disk array to functional status. Redundancy check is started on unsynchronized logical drive No action is re quired. Resource Resource is NOT available R educe system load on the VT rak.
VTrak E-Class Product Manual 426 Stripe Level Migration S tripe Leve l migration is started No action is re quired. S tripe Leve l migration is completed S tripe Leve l migration is paused Resume SLM when ready . S tripe Leve l migration is resumed No action is required.
Chapter 8: Troubleshooting 427 Tr a n s i t i o n T ransition is started No action is re quired. T ransition is completed T ransition is paused Resume transition when re ady . T ransition is resumed No action is required. T ransition is stop ped If this action was not intentional, check the disk array’s status.
VTrak E-Class Product Manual 428.
429 Chapter 9: Support This chapter contains the following topics: • Frequently Asked Questions (below) • Contacting T echnical Support (page 435) • Limited W arranty (page 440) • Returning th.
VTrak E-Class Product Manual 430 I can access the VT rak over my company’ s intranet. But I can’t acces s it from an outside Internet connection. Ho w do I make the Internet connection work? This condition is no t related to VTrak, but is due to you r firewall and ne twork connection protocol.
Chapter 9: Support 431 What happens if a fan fails? If the system reports a fan malfunct ion, contact T echni cal Support (see page 435) immediately to schedu le r eplacement of the suspect power supply as soon as possible. Running the unit in this condition for more than three weeks may shorten subsystem li fe and void your warranty .
VTrak E-Class Product Manual 432 Be sure you are using the correct IP address and entry text fo r the VT rak RAID subsystem. For more information, see “Logging into WebP AM PROe” on page 69. I verified the IP address and entry text but I still cannot connect.
Chapter 9: Support 433 If you are the Administrator or a Super User and can not create a User , be sure the user name is not already in use. If you still cannot create a User , co ntact T echnical Support. See page 435. Can I change my access rights? Only the Admini strator or a Super User can ch ange user access rig hts.
VTrak E-Class Product Manual 434 Deleting a Disk Array or Logical Drive Why can’t I select Delete Disk Array or Delete Logical Drive? Y ou must have Power or Super User Rights to delete a disk array or logical drive. See your Administrator about upgrading your access rights, if necessary .
Chapter 9: Support 435 Contacting T echnical Support PROMISE T echnical Support provides severa l support options for PROMISE users to access information and updates. We encourage you to use one of our electronic services, whi ch provide pr oduct information updates for the most efficient service and support.
VTrak E-Class Product Manual 436 EMEA Netherlands Science Park Eindhoven 5 228 5692 EG Son, The Netherlands Apple Pre-Sales T oll Free Phone (0830 to 1700): 0800-917-027 Apple Support Phone (0830 to 1.
Chapter 9: Support 437 Sweden Apple Pre-Sales T oll Free Phone (0830 to 1700): 020-797-7 20 Apple Support T oll Free Phone (0830 to 1700): 020-797 -720 Apple Support T oll Free Phone (After Hours, English only): 020-7 97-720 Apple Sales Email: apple@promise.
VTrak E-Class Product Manual 438 Luxembourg Apple Pre-Sales T oll Free Phone (0830 to 1700): 0800-26425 Apple Support T oll Free Phone (0830 to 1700): 0800-26 425 Apple Support T oll Free Phone (After Hours, English only): 0800-26425 Apple Sales Email: apple@promise.
Chapter 9: Support 439 Korea Apple Pre-Sales T oll Free (24x7 English only): 00798-14 -800-7784 Apple Support Phone T oll Free (24x7 English only): 00798-14-80 0-7784 Apple Sales Email: apple@promise.com T echnical Support (E-Support): https://su pport.
VTrak E-Class Product Manual 440 Limited Warranty PROMISE T echnology , Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the prod uct to the origi nal end user: a) all.
Chapter 9: Support 441 PROMISE DOES NOT WARRANT that any prod uc t is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up yo ur important data regularly .
VTrak E-Class Product Manual 442 Returning the Product For Repair If you suspect a product is not working properly , or if you have any q uestions about your product, contact our T echnical Support st.
Chapter 9: Support 443 Y ou are responsible for the cost of in surance an d shipment of the product to PROMISE. Note that damage incurred due to imprope r transport or packaging is not covered under the Limited Warranty .
VTrak E-Class Product Manual 444.
445 Appendix A: Useful Information The appendix covers the fo llowing topics: • SNMP MIB Files (below) • Adding a Second RAID Controller (page 445) • Installing a Second RAID C ontroller (page 446) SNMP MIB Files PROMISE supplies two MIB files to int egrate the VT rak E830f, E630f, or E330f subsystem into your SNMP system.
VTrak E-Class Product Manual 446 Installing a Second RAID Controller T o install a second RAID contro ller in your VT rak subsystem: 1. Shut down the subsystem. 2. Remove the blank cover from the right RAID controller slot. 3. Carefully slide the new RAID controll er into the slot unti l the handle locks in place.
Installing a Second RAID Controller 447 New Settings for Dual Controllers With the second controller successfully installed, make the following setti ngs: • Redundanc y T ype – Set to Active-Active or Active-S tandby . See “Making Subsystem Settings” on page 77 or page 21 1.
VTrak E-Class Product Manual 448.
449 Appendix B: Multip athing on Windows The appendix covers the fo llowing topics: • Before Y ou Begin (below) • Installing PerfectPath (page 450) • V erifying Installation (page 451) • Runni.
VTrak E-Class Product Manual 450 Installing PerfectPath T o install the PerfectPath software: 1. Download the PerfectPath insta ller file from PROMISE support: http://www .promise.com/su pport/ and save the i nstaller file to your Windo ws desktop. 2.
Verifying Installation 451 V erifying Installation Before you can verify PerfectPath installation: • Y our Host PC must have multiple data-path connections to the VT ra k subsystem. • The VT rak must be fully booted. • The VT rak must have at l east one logical drive.
VTrak E-Class Product Manual 452 4. In the De vice Manager windo w , click Disk drives . 5. Under Disk dri ves, look for “Promise VT rak Multi-Path Disk Device” i n the Disk drives list.
Running Perfect Path View 453 Running Perfect Path V iew Running PerfectPath View includes these functions: • S tarting PerfectPath View (page 453) • Quitting PerfectPath View (page 453) St arting PerfectPath View T o start PerfectPath V ie w: From the S tart menu, choose All Programs > PerfectPath > PerfectPath View .
VTrak E-Class Product Manual 454 Monitoring Y our LUNs and Paths Monitoring your LUNs and Paths includes these function s: • Viewing LUN Properties (page 454) • Viewing Path Properties (page 455) .
Monitoring Your LUNs and Paths 455 Move the scroll bar or expand the window to see all of the reported information. T o view a single LUN and all of its Paths: 1.
VTrak E-Class Product Manual 456 See also: • “Load Balance Policy” o n page 461 • “Refreshing the Objects” on page 465 Viewing LUN Performance S tatistics T o view performance statistics for a LUN: 1. Click the LUN in T ree View . 2. Click the Performance tab.
Monitoring Your LUNs and Paths 457 Move the scroll bar or expand the window to see all of the reported statistics. The Performance tab reports the following data for each path: An Active state indicates this path is available to handle I/O requests. If Active does n ot appear , the path is designated as S tandby .
VTrak E-Class Product Manual 458 The Performance tab reports the state and cumulative counts for a specific pat h. Move the scroll bar or expand the window to see all of the reported statistics. The Performance tab reports the following data for each path: An Active state indicates this path is available to handle I/O requests.
Monitoring Your LUNs and Paths 459 Viewing Event s Click the Events tab to view MPIO related event s. The data includes: Move the scroll bar or expand the window to see all of the reported information. Use this information to verify that se ttings changes took place and d iagnose problems.
VTrak E-Class Product Manual 460 Features and Settings Features and Settings include the following functions: • Automatic Load Balancing for Failover Po licy (page 460) • Load Balance Policy (page.
Features and Settings 461 Load Balance Policy Load Balance Policy is a method of equalizing the I/O traffic over each path by systematically dividing the load among multiple paths. • Failover Poli cy – No load balancing. With Automatic Load Balancing disabled, the first path discovered is the primary path.
VTrak E-Class Product Manual 462 3. Click the Next button. The Path Selection tab displays. 4. T ake the action appropriate for your policy selection. • For Round Robin and Least Queue Depth, no action is required. Skip to step 5. • For Failover , move the path you want to be active to the Primary Path Selected pane.
Features and Settings 463 3. Click the arrows or type a new value in the Path V erification Period field to change the interval. 30 seconds is the default value. 4. Click the Apply button. 5. Click the OK button in the con firmation box. The new setting takes effect immediately .
VTrak E-Class Product Manual 464 Performance T ab Refresh Rate Refresh Rate refers to the number of seconds between refreshes of the data reported on the Performan ce tab. Changing Refresh Rate Settings T o change the refresh rate on the Performance tab: 1.
Features and Settings 465 10 I/Os is the defa ult value. 4. Click the Apply button. The new setting takes effect immediately . See also: • “Load Balance Policy” o n page 461 • “Viewing LUN P.
VTrak E-Class Product Manual 466 System information supplies information about the Host PC or Server , including: Saving System Information T o save the current System information and setting s data to a te xt file: 1. Do one of the following actions: • From the System menu, c hoose System Information.
Troubleshooting 467 T roubleshooting If you see no LU Ns in the PerfectPath GUI, o r no Multi-Path Di sk Devices under Disk drives (see Figure 3), do the following actions: • V erify that there is a.
VTrak E-Class Product Manual 468 Updating PerfectPath T o update your PerfectPath soft ware to the latest version: 1. Download the new PerfectPath instal lation file from PROMISE support: http://www .promise.com/su pport/ and save the installation file to your Windows desktop.
Repairing PerfectPath 469 Repairing PerfectPath T o implement this procedure, you must use the same PerfectPath.exe installer file that you used to install the PerfectPath software onto your PC. The installer ’s version number is part of its file name.
VTrak E-Class Product Manual 470 Removing PerfectPath Preferred Method This procedure u ses the uninstaller included with PerfectPath. T o remove the PerfectPath sof tware: 1. From the S tart menu, choose All Programs > PerfectPath > Uninst all PerfectPath .
471 Appendix C: Multip athing on Linux The appendix covers the fo llowing topics: • Before Y ou Begin (below) • T ask 1: Meeting Package Requirements (page 473) • T ask 2: Preparing the Configur.
VTrak E-Class Product Manual 472 Check Initial Setup T o check your initial setup, verify that you can view the logi cal drives on your VT rak from your Linux desktop or terminal window . Refer to the Linux Administration Ma nual for the procedure on your system.
Task 1: Meeting Package Requirements 473 T ask 1: Meeting Package Requirements The latest device mapper and multipath packages must be loaded onto your Linux host before configuring Device Mapper Multipath (DM-MP). When this document was written, the current versi ons were: • For R HEL 5.
VTrak E-Class Product Manual 474 2. T y pe the following co mmand and pres s Enter: # rpm -ivh devic e-mapper-mult ipath-0.4.7-8.el5. i386.rpm The system returns the following line s: Preparing.
Task 1: Meeting Package Requirements 475 2. T y pe the following co mmand and pres s Enter: # rpm -qa | grep device-mappe r If the required package is present, the system returns the following line. SLES 10 SP2: device-mapper-1. 02.13-6.14 SLES 10 SP3: device-mapper-1.
VTrak E-Class Product Manual 476 T ask 2: Preparing the Configuration File T o setup multipathi ng with VT rak, or any other subsystem, you must provide the required device attributes in a configuration file. The multipath configuration file i s named multipath.
Task 2: Preparing the Configuration File 477 4. Edit the file to include the followin g lines under devices: devices { device { vendor "Promise" product "VTrak" path_grouping_po li.
VTrak E-Class Product Manual 478 T ask 3: Making Initial Host Settings After the p ackages and configuration file ar e installed, the Host is ready to accept multipath settings. Setting the Daemon to Run RHEL 5.3, 5.4, 5.5 This action requires RHEL installation wit h the “linux mpath” Option.
Task 3: Making Initial Host Settings 479 If the module is loade d, the system returns: dm_multipath 2 15770 (or a similar message) 3. V erify that th e device mapper module is loaded. # lsmod | grep d m_mod If the module is loade d, the system returns: dm_mod 56537 8 dm_snapshot.
VTrak E-Class Product Manual 480 T ask 4: Create and Configure Devices This step applies the setting s from the multipath.config fi le to the Host. 1. Open a te rminal window . 2. T y pe the following co mmand and pres s Enter: #multipath -v3 The system returns: .
Task 5: Setting-up ALUA 481 T ask 5: Setting-up ALUA VT rak supports Asymmetric Logical Unit Access (ALUA) on the latest L inux distributions: • RedHat Linux RHEL 5.4 • RedHat Linux RHEL 5.5 • SuSE Linux SLES 10 SP3 • SuSE Linux SLES 1 1 • SuSE Linux SLES 1 1 SP1 PROMISE provides RPM packages and multip ath.
VTrak E-Class Product Manual 482 3. Install this patched alua _dh_scsi source module. rpm -ivh scsi_dh _alua_VTrak-1 -1.src.rpm 4. Make your own rpm. cd /usr/src/redhat/SP EC rpmbuild -ba scs i_dh_alau.spe c 5. Determine your system arch itecture, x86 _64 or i386.
Task 5: Setting-up ALUA 483 Kernel with XEN or P AE support T o support ALUA within RHEL 5.5 using kernel with XEN or P AE support: 1. Install RHEL 5.5. When the CD is chos en for installation, immediately type linux mpath . 2. Copy the PROMISE-supplied multi path.
VTrak E-Class Product Manual 484 • Force install the appropriate new multipath-tool RPM package. i586 #> rpm -ivh -force multipath-to ols-0.4.7-3 4.50.10.ass .fix.i586.r pm x86_64 #> rpm -ivh -force multipath-to ols-0.4.7-3 4.50.10.ass .fix.x86_64 .
Task 5: Setting-up ALUA 485 SuSE Linux SLES 1 1 SP1 Not updated with Novell SP1 patches If you did NOT update with Novell SLES 1 1 SP1 patches: 1. Determine your system ar chitecture, i586 or x86_64. #> uname -a 2. Install the appropriate patched scsi_dh_a lua.
VTrak E-Class Product Manual 486 RPM Packages and Docu ments for Linux MPIO PROMISE provides RPM packages and multip ath.conf files for Linux on the support: http:/ /www .
RPM Packages and Documents for Linux MPIO 487 SLES1 1-SP1 pack ages scsi_dh_al ua_sles1 1sp1-2-1.i586.rpm scsi_dh_alua_sles1 1 sp 1-2-1.x86_64.rpm scsi_dh_alua_sles1 1 sp1-2-1.src.rpm ALUA multipath.conf.alua-sles1 1sp1 How to Configure MPIO SLES 1 1sp1.
VTrak E-Class Product Manual 488 Linux MPIO: Known Issues With a Fibre Channel switch, a dev_loss_tm o value set too small can result in loss of the path during failover/fa ilback. Linux maintains the rports dev_loss_tmo value in the /sys/class/ fc_remote_port/rport-xxxx/de v_loss_tmo file.
Sample multipath.conf File 489 Sample multipath.conf File Below is a complete multipath.conf file for VT rak. • If you have no other multipath devices on your Host, you can use this multip ath.conf file as shown. • If you have other multipath devices, add these settings to your existing multip ath.
VTrak E-Class Product Manual 490.
491 Appendix D: VT rak Monitor The appendix covers the fo llowing topics: • Downloading and Installing VTrak Monitor (below) • Using VT rak Monitor (below) • Monitoring Subsystems (page 495) •.
VTrak E-Class Product Manual 492 With Bo njour Discovery T o use Bonjour discovery , the subsystem mu st be on the curre nt Wi-Fi network. See “Choosing a Wi-Fi Network” on page 495. T o add a VT rak subsyste m using Bonjour: 1. T ap the + button at the top right corner of the screen (right).
Using VTrak Monitor 493 Figure 2. Home screen The S tatus , , or icon indicates that the subsystem is connected. For more information on these i cons, see “T op-Level Monitoring” on page 495 and “T roubleshooting” on page 499. Viewing a VT rak Subsystem T o view a VT rak subsystem from the Home screen, tap the VT rak subsystem.
VTrak E-Class Product Manual 494 Deleting a VT rak Subsystem One at a Time T o delete one subsystem from V T rak Monitor: 1. Click the Home icon to go to the Home screen. 2. T o expose th e Delete button, touch and drag the right edge of the VT rak box to the le ft.
Monitoring Subsystems 495 Choosing a Wi-Fi Network Bonjour discovery only works on the currently chosen Wi-Fi network. See “With Bonjour Discovery” on page 492. T o choose a Wi-Fi network: 1. Press iPad or iPhone’s Home button to go to desktop. 2.
VTrak E-Class Product Manual 496 Additional Actions • T o view a list of a each type of component, tap the corresponding component icon at the top of the screen. • T o view more information about a single component, tap the compone nt in the list.
Viewing Information 497 V iewin g Information Devices T o view device information: 1. From the Summary screen, tap the Device ico n to view: • Enclosure front view • Disk arrays • Physical drives 2. T ouch and slide the Enclosure to the left to view: • Enclosure external rear view • Controllers • Power supply units •F a n s 3.
VTrak E-Class Product Manual 498 Support T o view support information: 1. T ap the Support icon. 2. T ap the location you want. Location information includes: • Pre-sales toll free phone number – .
Managing the VTrak with WebPAM PROe 499 Managing the VTrak with W ebP AM PROe T o launch WebP AM PROe through your iPad or iPhone , go to the Summary screen and tap the Manage icon. For more information, see “Chapter 4: Management with WebP AM PROe” on page 69.
VTrak E-Class Product Manual 500.
501 Index A about this manual 1 adaptive writeback cache explained 363 setting 87, 217 alarm patterns 375 alias controller 86, 216 disk array 157, 234 logical drive 166, 245 physical drive 144, 227 Au.
VTrak E-Class Product Manual 502 CLU enter 208 exit 210 online help 209 problem reporting 382 Quick Setup 55 serial connection 44, 206 SSH connection 207 Telnet connection 207 Command Line Interface, .
Index 503 E email service setting 124, 295 user setting 104, 288 EMI stateme nts 12 enclosure information 93, 219 locate 93, 223 reported events 415 settings 93, 220 summary 92, 219 temperature 219 to.
VTrak E-Class Product Manual 504 host interface, reported events 416 host support browsers 10 operating systems 8 I import configuration script 82 user database 106 initialization logical drive 168, 2.
Index 505 iSCSI, cont. trunks add 197, 271 delete 198, 272 list 197, 270 settings 198, 271 unassign portal fr om target 192, 261 iSNS, iSCSI information 200, 268 settings 201, 268 J JBOD expansion 224.
VTrak E-Class Product Manual 506 LUN map change map type 183, 282 delete 182, 281 edit 182, 281 list 180, 279 map LUN to initiator 181, 182, 280 map LUN to port 181, 182, 280 map LUN to target 181, 18.
Index 507 physical drive alias 227 capacity coercion 87 configuration status 226 DMA mode 225 force offline 146, 227 global settings 225 information 141, 226 list 225 locate 228 medium error th reshol.
VTrak E-Class Product Manual 508 recondition a battery 90, 123, 223 Redundancy Check 246 logical drive 168 reported events 424–425 settings 118 releasing lock 78, 212 renewing lock 77, 212 replace b.
Index 509 serial connection cable 40 problems 405 setting up 44, 206 UPS 40 service report , save 79 sessions, iSCSI delete 200, 266 information 199, 267 list 198, 266 settings 200, 266 setting the lo.
VTrak E-Class Product Manual 510 spare drive, con t. locate 174 reported events 425 requirements 355 revertible 355 settings 174, 240 Spare Check 175, 240 transition 175, 356 SSH connection 207 servic.
Index 511 trunks, iSCSI add 197, 271 delete 198, 272 list 197, 270 settings 198, 271 U unknown, reported event 427 UPS control connection 40 information 98, 285 list of units 96, 283 settings 97, 284 .
VTrak E-Class Product Manual 512.
Ein wichtiger Punkt beim Kauf des Geräts Promise Technology E830FD (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Promise Technology E830FD noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Promise Technology E830FD - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Promise Technology E830FD reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Promise Technology E830FD erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Promise Technology E830FD besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Promise Technology E830FD verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Promise Technology E830FD. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Promise Technology E830FD gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
