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Trouble Shooting Manual Preh Keyboards MC25-35 Speciality Series Classic Series Advantage Series Prestige Series .
2 INDEX 1. The computer indicates “Keyboard error” du ring start-up or Booting.….3 2. The keyboard be eps when any key is presse d and sends no data to the computer…………………………………………………………………………………….
3 1. The computer indicates “Keyboard error” during start-up or booting Possible Causes and Solutions: 1.1 The keyboard is not plugge d properly. Check if the keyboard cable is securely pl ugged into the keyboard PS/2 port (USB or RS232 if applicable) .
4 2.3 Th ere was an erro r in the c h ecksu m. Please see “How to reset the preh keyboards” on page 7 and test. 3. The keyboard is connected to a Scanner but it is not detected by the computer during start-up Possible Causes and Solutions: 3.1 Data transmission conflict between keyboard an d Scan ner.
5 Solution 3: Please see “How to turn off the unnecessary modules” on page 18 and follow the instructions. Restart the computer and test. 4. The keyboard does not respond, and there is no output. Possible Causes and Solutions: 4.1 Keyboard pad is not responding.
6 6. The MSR cannot be read with my software Possible causes and solutions: 6.1 MSR head is not working properly. Open NotePad; Use a c ard with a magnetic st ripe on the back su ch as cr edit card or debit card. Swipe the card and see on Notepad if there is an output.
7 8. HOW TO RESET PREH KEYBOARDS Simply resetting the keyboard may solve the majority of the most common problems that a user can have. If a fault has occurred during the transmissi on of the keyboard assignment table or the contents of the EEPROM has been modifi ed, there will be an erro r in the c heck sum.
8 Figure 4. Row and Column keyboard In an alphanumeric keyboard, A 01 and B01 can be id entified as SHIFT and CONTROL on the right side of the keyboard as shown i n figure 5. Figure 5. Alphanumer ic keyboar d layout 3. Plug the keyboard back into the computer while you keep hol ding down A01 and B01.
9 9. HOW TO CHANGE THE O UTPU T SPEED O F THE KEYBOARD For chan ging the outp ut spe ed of the keyboard it will be neces sary to us e one of our programming tools: The winprogrammer or the DOS programmer.
10 5. Go to File> UpdateKeyboard , Select your interface (USB, AT for PS/2 or Serial RS232) and c lick ok to d ownload the file into the keyboar d. Wait until the proc ess is complete d.
11 Figure 8 3. Clic k on Edit>SlowO utputSpeed . A new windo w will pop u p as the one in figure 9 . Figure 9 4. Select a different output speed. 5. Go to File>WriteKeyboard , then a status bar will in dicate you th e progr ess o f the file downloaded into the keyboard as s hown in figure 10.
12 Figure 10 6. If the keyboa rd does not respond to your configurat i on correctly, cha nge the follow steps 1 through 5 but selecting a d ifferent s peed on point 4.
13 10. HOW TO CH A NGE TH E SETTINGS OF THE M S R For chan ging the MSR settings, it will be neces sary to us e one of our pr ogramming tools: The winprogr ammer or the DOS progr ammer. OPOS is a stand ard in the point of sale indu stry. It is require d that your MSR h ave these s ettings if yo u are using so ftware that u ses the OPOS standar d.
14 Figure 12 4. Repeat the same p rocess as in point 3 for “ Terminator ”. 5. Click OK, and then go to File>UpdateKeyboard . Wait until progr amming is completed. DOS PROGRAMMER 1. Connect your keyb oa rd and start DOS prog rammer. 2. Go to the File menu and select “ Read keytable ”.
15 3. Clic k on Edit>Modules , and then a new window will pop up . Figure 14 4. Clic k on Header and then input at “ Assigment ” box. Enter { x62} for Tr ack 1 Enter { x63} for Tr ack 2 Enter { x64} for Tr ack 3 Figure 15 5. Repeat the same procedure for “ Terminator ” as in po int 3.
16 11. HOW TO REMO VE ONLIN E PROGRAMMING Online programming is an alternati v e method to program a Preh Keyboard. It i s recommended not to have access to online programming unl ess i s necessary and intended to be.
17 2. Go to the File menu and select “ Read keytable ”. This command will read all data and settings that are inside the keyboard. Please, make sure that the keyboard is con nected . A status bar will sho w you when th e readin g of the keyboard has been completed as shown in figure 17.
18 5. Click OK, and then go to File>WriteKeytable . Wait until pr ogramming is completed. 6. Reset the keyboard..
19 12. HOW TO D EACTIVATE THE BIO S KEYBOARD INITIALIZATION DURING POST There are 2 options: 1. Using the BIOS deactivate the option for checki ng keyboard duri ng initialization. 2. Another option is for user s of Win2000 and WinX P. It is p ossible to deac tivate this optio n by cre ating 2 regist ers.
20 13. HOW TO TURN OFF TH E UNNECESSARY M ODULE S The keyboard has extra options that might not be used by the user, or initializations . WINPROGRAMMER 1. In order to deactivate or activate modules with the winprogrammer you need to have an MWF fi le or create a new file since the w i nprogrammer cannot read the program from the keyboard.
21 Figure 20 5. Unche ck all “ Autoinput ” from the modules that are not being used or are not available on your keyboard . Click OK 6. Go to File>Update Keyboard and click OK . DOS PROGRAMMER 1. Connect your keyb oa rd and start DOS prog rammer.
22 3. Go to File>Ed it>Mod ules. Unc heck Init and send LED data , and all the modules ( Autoinput ) that are not used, s uch as MSR, Keylock etc.
Ein wichtiger Punkt beim Kauf des Geräts Preh MC25-35\ (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Preh MC25-35\ noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Preh MC25-35\ - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Preh MC25-35\ reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Preh MC25-35\ erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Preh MC25-35\ besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Preh MC25-35\ verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Preh MC25-35\. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Preh MC25-35\ gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
