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1.0.0 | September 2012 | 3725-71352-001/A Polycom ® Halo ® 1.0 Upgraded Solutions User’ s Guide.
© 2012 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted i n any form or by any means, electronic or mechanical, for any purpose, without the expr ess written pe rmission of Polycom, Inc.
iii About this Guide The Polycom Halo 1.0 Upgraded Solutions User’s Guide introduces you to the Polycom ® Halo ® 1.0 Upgraded So lution systems. This guide explains how to use the Polycom ® Touch Control, describes what you can expect to see on the displays during meetings in the Poly com Halo 1.
Conte nts Polycom, Inc. iv Contents 1 Introducing the Polycom Halo 1.0 Upgraded Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 The Polycom Halo Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Getting Help from the Polycom Halo Concierge .
Conte nts Polycom, Inc. v Audio Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Document Camera Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3 Common Connectivity Issues .
List of Figures Polycom, Inc. vi List of Figures Figure 1-1 Polycom Halo Collabora tion Studio 65” . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Figure 1-2 Polycom Halo 1.0 Upgraded R oom Equi pment . . . . . . . . . . . . . . . . . 1-2 Figure 2-1 Home Screen Page One .
1–1 1 Introducing the Polycom Halo 1.0 Upgraded Room The Polycom Halo 1.0 Upgraded Rooms facilitat e face-to-face meetings between people located at differ ent sites.
Introducing the Polycom Halo 1.0 Upgraded Room 1–2 Figure 1- 1 Polycom Halo Collaborati on S tudio 65” Figure 1-2 shows an example of a full y furnished six-seat Polycom Hal o 1.
Introducing the Polycom Halo 1.0 Upgraded Room 1–3 Getting Help from the Polycom Halo Concierge If any problems or questions arise, yo u have instant access to the Polycom Halo Concierge. With a simple press of a button on your Polycom Touch Control or a phone call, you're connected to the concierge for a quick solution to your problem.
2–1 2 Using the Polycom T ouch Control The Polycom Touch Control is your interface to the Polycom Halo 1.0 Upgraded Solutions experience. It enable s you to place video and audio calls, adjust the volume, show content, sele ct options, and hang up calls.
Using the Polycom T ouch Control 2–2 Powering the Polycom T ouch Control On and Of f The Polycom Touch Control goes to sl eep after two minutes of inactivity. >> Touch the screen to wake up the control panel. Accessing the Home Screen The first screen you see on the Polycom Touch Control is the first page of the Home screen.
Using the Polycom T ouch Control 2–3 From page two of the Home screen, you can: • Touch Audio to mute or adju st the volu me of the au dio at your site.
Using the Polycom T ouch Control 2–4 Figure 2-3 Home Screen Page Three Understanding the Polycom T ouch Control Indicators When you are in a call, the Call screen appears. Figure 2-4 Call Screen (In a Call) From the Call screen, you can complete these tasks: • Touch the Mute/Unm ute button to mute or unmute your microphon es.
Using the Polycom T ouch Control 2–5 • Touch Show Content to select, start showing, or stop showing content. Note that the background color of the Call screen will change whe n you are in a call and receiving content. • Touch Help Desk to get help from the Polycom Halo Concierge.
Using the Polycom T ouch Control 2–6 Calling by Entering a Name or Number T o call by entering a name or number: 1 From the Home screen, touch Place a Call . The Keypad screen appears. Figure 2-6 Keypad Scre en (Not in a Call) 2 Using the keypad, enter the video or phone number, IP address, or E.
Using the Polycom T ouch Control 2–7 4 If you make a mistake while dialing, touch Backspace . 5 Touch Call to place the call. Calling from the Director y If you are registered with a dire ctory serv er, you can browse or search for a site to call. T o call from the dire ctor y: 1 From the Home screen, touch Search the Directory .
Using the Polycom T ouch Control 2–8 Ending a Call T o end a call: 1 From the Call screen, touch Hang Up . You will receive a message that the call has ended.
Using the Polycom T ouch Control 2–9 Muting the Microphones You can mute the microphones if you do not want the far site to hear you. T o mute or unmute the micr ophones: 1 From the Home screen, touch Audio . The Audio screen appears. 2 Touch Mute or Unmute to control your microphones.
Using the Polycom T ouch Control 2–10 Calling the Polycom Halo Concierge When you experience technical difficulties or have a question about your Polycom Halo 1.0 Upgraded Room, you can call the Polycom Halo Concierge via the Help Desk function on your Polycom Touch Control.
Using the Polycom T ouch Control 2–11 T o contact the Polycom Halo Concierge directly: For direct access to the Polycom Halo Concierge, please call one of the following numbers: • US Toll Free: 1-.
. 3–1 3 Viewing People and Content What can you expect to see on the disp lays during a video conference in a Polycom Halo 1.0 Upgraded R oom? Your Polycom Halo 1.0 Upgraded Room display layout changes depending on if your video conference is with a sing le Halo 1.
Viewing People and Content 3–2 Multipoint Video Conferences Three or four connections If three or four Polycom Halo 1.0 Upgraded Rooms are connected in a multipoint conference, the center four seats of each Halo 1.0 UHR connected to the meeting show in a lower display.
Viewing People and Content 3–3 T o view content using a laptop in the Halo 1.0 Upgraded Room: 1 Access the content cable and connect the VGA connector to the VGA connector on your laptop. Some laptops require you to enable VGA output (such as by pressing Shift-F5 ).
Viewing People and Content 3–4 5 When you are done using the laptop, touch Stop . Figure 3- 5 Laptop S top Butto n on the Show Content Screen The Laptop button moves down on the scr een, and the laptop content is no longer shown to the video conference par t icipants.
Viewing People and Content 3–5 T o view content using a document c amera: 1 From the Home screen, touch Show Content . The Show Content screen appears. Figure 3-6 Doc Cam Button on the Show Content Screen 2 Place the content in view of your document camera, and then touch Doc Cam .
Viewing People and Content 3–6 — The document camera powers on in about three seconds. For more information, refer to the setup sheet that came with your document camera. — If there are content monitors in the room, the content appears on all of those content monitors.
4–1 4 Conducting Successful Meetings Conducting a successful meeting in a Polycom H alo 1.0 Upgraded Room is easy. Because your Polycom Halo 1.0 Upgrad e Solution is a fully managed service that adm.
Conducting Successful Meetings 4–2 Video Tips Polycom Halo 1.0 Upgraded Room cameras are located above each of the three main displays. To achieve the best video from the cameras: • Do not sit in front of the table seams. If you do, your image will look “split” to the far-end participants.
Conducting Successful Meetings 4–3 Document Camera Tips Your Polycom Halo 1.0 Upgraded R oom is equipped with an optional document camera. You may find these tips helpful when using the camera: • If your room does not have a whit eboard, you can annotate on a document that you display usin g your document camera.
Conducting Successful Meetings 4–4 Connecting to Polycom Ha lo 1.0 Upgraded Rooms If you are unable to connect to your meeting: • Make sure you have selected the correct Polycom Halo 1.0 UHR from the Directory, then try the call again (point to point).
Polycom, Inc. 5–1 5 T roubleshooting For more troubleshooting information, yo u can search the Knowledge Base at support.polycom.com . or contact the Polycom Halo Concierge. Halo 1.0 Upgraded Rooms If you have trouble making video calls: • Make sure the number you dialed is correct, then try the call again.
Halo Ser vices for Polycom® Endpoints User’ s Guide 5–2 Polycom, Inc. How to Contact T echnical Suppor t Getting Help from the Polycom Halo Concierge If any problems or questions arise, yo u have instant access to the Polycom Halo Concierge.
Polycom, Inc. A–1 A Meeting T opologies Depending on the number of Halo 1.0 Upgraded Rooms connected to the video conference, all displa ys may not be active. If your meeting contains three, five, or six total Halo 1.0 Upgrad ed Rooms, one or two of the displays will show a blank black screen.
Meeting T opologies Polycom, Inc. A–2 Multipoint In multipoint video conferences , the display layouts wil l shift configuration based on a variety of factors such as eye gaze, vide o image size, and seating orientation. As participants enter or le ave a conference, the display layout may change to update and accommodate the new video parameters.
Meeting T opologies Polycom, Inc. A–3 Four Halo 1.0 Upgraded Rooms Figure A-3 Four Halo 1.0 Upgraded Rooms Connected Five Halo 1.0 Upgraded Rooms Figure A-4 Five Halo 1.0 Upgraded Rooms Connected Halo 1.0 UHR 1 Viewpoint Halo 1.0 UHR 2 Halo 1.0 UHR3 Halo 1.
Meeting T opologies Polycom, Inc. A–4 Six Halo 1.0 Upgraded Rooms Figure A-5 Six Halo 1.0 Upgraded Rooms Connected Seven Halo 1.0 Upgraded Rooms Figure A-6 Seve n Halo 1.0 Upgr aded Rooms Connecte d Halo 1.0 UHR 1 Viewpoint Halo 1.0 UHR 2 Halo 1.0 UHR 3 Halo 1.
Ein wichtiger Punkt beim Kauf des Geräts Polycom 1 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Polycom 1 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Polycom 1 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Polycom 1 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Polycom 1 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Polycom 1 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Polycom 1 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Polycom 1. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Polycom 1 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
