Benutzeranleitung / Produktwartung 2.1.1 des Produzenten AT&T
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585-310-108 Issue 1, December 1991 AUDIX™ Voice Power Release 2.1.1 Installation and Maintenance Guide.
© 1991 AT&T All Rights Reserved Printed in USA While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can not assume responsibility for any errors.
Contents About This Guide i Purpose and Scope i Intended Audience ii Assistance ii Conventions Used in This Guide iii Information Conventions i v Related Documents v 1 Introduction 1-1 Preassembled Sy.
Contents Setting Motherboard Jumpers on the 6366/25 and 6386E/33 WGS Replacing Disk Drive Cables VDC600 Board Configuration and Installation IVP4 Board Configuration and Installation Identifying the IVP4 Board Configuration Configuration of New Boards Configuration of Previously Installed Boards Setting Switch SW1.
Contents 3 Software Installation 3-1 Pre-installation Considerations 3-2 Verifying Hard Disk Size 3-3 Installing the UNIX Operating System 3-4 Verifying UNIX System Installation 3-17 Installing AUDIX .
Contents 5 Upgrade Procedures 5-1 Upgrading from Release 1.1 to Release 2.0 5-2 Upgrading from Release 2.0 to Release 2.1.1 5-11 Backing Up Administrative Files 5-30 Backing Up Speech Files 5-32 Forma.
Figures 1 Introduction 1-1. System Diagram 1-7 2 Hardware Installation 2-1. 2-2. 2-3. 2-4. 2-5. 2-6. 2-7. 2-8. 2-9. 2-10. 2-11. 2-12. 2-13. 2-14. 2-15.
Figures 2-20. 2-21. 2-22. 2-23. 2-24. 2-25. 2-26. 2-27. 2-28. 2-29. 2-30. 2-31. 2-32. 2-33. 2-34. 2-35. 2-36. Inserting the SIMMs into Sockets 2-29 Location of Motherboard Jumpers on the 6386/25 WGS (.
About This Guide Purpose and Scope AT&T Service Technicians should already be familiar with the contents of this guide. Customer technical personnel performing their own installation should read this entire guide before attempting an initial installation.
About This Guide Chapter 4: Configuration Testing and Troubleshooting explains how to test your system for proper operation after all hardware and software has been installed, or if you suspect problems. Chapter 5: Upgrade Procedures explains the procedure used to upgrade from AUDIX Voice Power Release 1.
About This Guide Conventions Used in This Guide The following conventions are used in this guide: ■ Commands and text you should type appear in this style of type. ■ Values, instructions, and prompts that appear on the screen are shown in this style of type.
About This Guide Information Conventions The following conventions are used in this guide to describe the different types of data that appear on your screen. Menus A menu is a list of options, usually numbered in sequential order, that appears on your screen or is spoken.
About This Guide Related Documents The following documents contain information pertinent to the installation process. AT&T User's Guide 6386 WGS Processor (Document No. 999-300-500) AT&T User’s Guide 6386E WGS Processor (Document No. 999-300-460) AT&T User's Guide 6386/SX WGS Processor (Document No.
Introduction This AT&T AUDIX™ Voice Power/installation and Maintenance Guide includes procedures for installing and maintaining new AUDIX Voice Power systems and for upgrading from existing AUDIX Voice Power Release 1.1 and Release 2.0 systems to Release 2.
Introduction Physical Requirements Before you begin to setup your equipment or to install the software, you should verify that you have selected an appropriate site and have received the materials necessary for installation.
Introduction Materials Checklist Use the following checklist tables to verify that you have all the hardware and software necessary for your configuration.
Introduction Next, check that you have the following minimum hardware to complete your system. Description Check 8 MB memory (minimum) Three 2 MB memory kits for 6386/SX System Module Three 1 System M.
Introduction Description Check Modem for remote support (System 25 and System 75) Modem cable (5-ft D25F-87) [System 25 and System 75) Optional AT&T 570/571 Printer Printer cable (74 36-25 pin) for optional printer Optional Cartridge Tape Drive* Check that the following software is included in your system.
Introduction Check that the following software is included if you are doing a system upgrade. Description Check AUDIX Voice Power Upgrade Utility R1.0 (if you are upgrading from AUDIX Voice Power R1.1 ) AUDIX Voice Power Application Software, R2.0 (If you are upgrading from AUDIX Voice Power R1.
Introduction RJIIC RJ45C Figure 1-1. System Diagram 1-7.
Hardware Installation This chapter explains how to setup the AUDIX Voice Power processor. This process may include adding memory to the main circuit board (motherboard) or to auxiliary circuit boards, installing additional circuit boards, and connecting peripheral devices.
Hardware Installation The AT&T WGS includes the system module (chassis) with keyboard, a single 3 1/2-inch floppy disk drive or a single 5 1/4-inch floppy disk drive, at least 1 MB of memory, and at least a 40 MB hard disk. For an AUDIX Voice Power 2.
Hardware Installation The following items are connected externally to the system module: ■ keyboard (included with the system module) ■ AT&T VGA 329D color monitor or AT&T 324 monochrome m.
Hardware Installation CAUTION: Electronic equipment can be damaged by electrostatic discharge. Do not touch any electronic component unless you are properly grounded. Grounding can be established by placing the equipment on a properly grounded work mat and by wearing a properly grounded wrist strap.
Hardware Installation Opening the 6386 WGS Follow these steps to remove the cover: 1. Be sure the system power is turned OFF. If any cables have been connected to the system module, disconnect them. 2. Unlock the cover lock. (A set of keys is provided with the system module.
Hardware Installation 4. Pull the cover towards the front of the computer (the cover will move about 1/2 inch). Then tilt the back of the cover up and remove it. Take care not or wires. Opening the 6386E WGS to catch the cover on any internal cables Follow these steps to remove the cover: 1.
Hardware Installation Figure 2-2 6386E WGS Removing Top Cover 4. Using the Philips screwdriver, loosen the access cover mounting screw located on the top left of the system, just behind the power supply unit (refer to Figure 2-3). There are two screws; remove the outer screw.
Hardware Installation Figure 2-3. 6386E WGS Access Cover Removal 5. Pull the top of the cover outward, then lift the tabs out of the bottom slots. 2-8.
Hardware Installation Opening the 6386/SX WGS Follow these steps to remove the cover: 1. Be sure the system power is turned OFF. If any cables have been connected to the system module, disconnect them. 2. Unlock the cover lock. (A set of keys is packed in a plastic bag in the carton with the system module.
Hardware Installation Opening the 6386/25 WGS Follow these steps to remove the cover: 1. Be sure the system power is turned OFF. if any cables have been connected to the system module, disconnect them. 2. Unlock the cover lock. (A set of keys is packed in a plastic bag in the carton with the system module.
Hardware Installation Opening the 6386E/33 WGS Follow these steps to remove the cover: 1. 2. 3. 4. 5. 6. 7. 8. Be sure the system power is turned OFF. If any cables have been connected to the system module, disconnect them. Unlock the cover lock. (A set of keys is packed in a plastic bag in the carton with the system module.
Hardware Installation c A Figure 2-6. 6386E/33 WGS Removing Outside Cover 2-12.
Hardware Installation Figure 2-7. 6386E/33 WGS Access Cover Removal 2-13.
Hardware Installation General Instructions for Installing Circuit Boards All expansion boards are installed according to the following general instructions. The expansion slot to be used is described in the section on preparing the individual boards. Follow these steps to install an expansion board: 1.
Hardware Installation B Figure 2-8. Removing the Slot Cover 2-15.
Hardware Installation Figure 2-9. Inserting a Circuit Board into an Expansion Slot 3. When the expansion board is properly seated in the expansion slot, press down evenly on the edges of the board to ensure a solid connection.
Hardware Installation Figure 2-10. Securing the Board 2-17.
Hardware Installation Installing Additional Memory It maybe necessary to install additional memory on 6386 and WGS processors to bring the system total up to a minimum of 6386/SX 8 MB. Instructions are provided for adding memory to all configurations.
Hardware Installation depends on the SIMMs used: 256 kB SIMMs allow 1, 2, or 4 MB capacity; 1 MB SIMMs allow 4,8, or 16 MB capacity. Either 256 kB or 1 MB SIMMs can be used, but the two different types cannot be mixed on the same board. If you are upgrading to AVP 2.
Hardware Installation Figure 2-12. Removing SIMMs from the Memory Expansion Board 2-20.
Hardware Installation Follow these steps to install additional memory on the memory expansion board: 1. Determine the type of SIMM strips you have from the part number printed on the modules: — 256 kB SIMMs contain the number 256 in the part number.
Hardware Installation Figure 2-13. Installing SIMMs on the Memory Expansion Board 4. Set the memory board switches (switches L07LL and L06LL) as described in Figures 2-14 and 2-15. The figures show how to set these switches for some common memory configurations.
Hardware Installation Type of Memory Configuration L07LL Switches 1-8 should be set to 4 MB with 256 kB SIMMS (one memory board) 4 MB with 1 MB SIMMS (one memory board) 8 MB with 1 MB SIMMS (one memory board) Figure 2-14.
Hardware Installation 5. Install each memory board in a 32-bit slot (3 connectors). Use the leftmost available slots on the 6386 WGS and the rearmost available slots on the 6386E WGS.
Hardware Installation Follow these steps to install additional memory on the motherboard: 1. Locate the empty SIMM sockets for the processor that you are working on, as shown in Figures 2-16, 2-17, 2-18, or 2-19.
Hardware Installation SIMM Sockets Figure 2-17. Location of Memory (SIMM) Sockets on the 6386/25 WGS (Version 1) 2-26.
Hardware Installation Expansion slots 0 ● 0 0 o Sockets Figure 2-18. Location of Memory (SIMM) Sockets on the 6386/25 WGS (Version 2) 2-27.
Hardware Installation SIMM Sockets o 0 0 0 Figure 2-19. Location of Memory (SIMM) Sockets on the 6386E/33 WGS 2. If necessary, remove the cables connected to the hard disk and floppy disk and fold them out of the way near the disk controller circuit board to obtain access to the SIMM sockets.
Hardware Installation 3. Each empty SIMM socket holds two SIMMs. For each socket, insert the first SIMM into the left slot and the second SIMM into the right slot. 4. Refer to Figure 2-20. Holding the SIMM only by the edges (A), align the SIMM with its socket (B).
Hardware Installation 6. When the SIMM is seated, gently push the top edge toward the slot retaining clips until it snaps into place (D). 7. Install the remaining SIMMs working from left to right.
Hardware Installation Figure 2-21. Location of Motherboard Jumpers on the 6386/25 WGS (Version 1) 2-31.
Hardware Installation Figure 2-22. Location of Motherboard Jumpers on the 6386/25 WGS (Version 2) 2-32.
Hardware Installation Figure 2-23. Location of Motherboard Jumpers on the 6386E/33 WGS 2-33.
Hardware Installation Onboard RAM Configuration Jumpers If additional memory has been added to the motherboard, the onboard RAM configuration must be set to 8 MB. On the 6386/25 WGS (Version 1) 1. Leave the jumper between pins E60 and E62 in place. 2.
Hardware Installation Serial Port Configuration Jumpers Serial port COM2 must be disabled since its interrupt request (IRQ) will be used by another board. On the 6386/25 WGS (Version 1), remove the jumper between pins E25 and E26, and place it between pins E26 and E27.
Hardware Installation VDC600Board Configuration and Installation The VDC600 is the AT&T equivalent of a Video Graphics Array (VGA) board. NOTE : The 6386/SX WGS has a video controller built into the motherboard. The VDC600 should not be used with the 6386/SX WGS.
Hardware Installation Figure 2-24. VDC600 Switch and Jumper Locations and Settings 2-37.
Hardware Installation IVP4 Board Configuration and Installation AUDIX Voice Power can use up to three IVP4 boards. Your system may be shipped with the IVP4 boards installed. If you need to add IVP4 boards to the system, the IVP4 board(s) must be configured before they are installed.
Hardware Installation Configuration of New Boards If your IVP4 board is new and is still packed in the factory box, take note Of the type of switch and the factory switch settings. The board should be shipped from the factory with the switches correctly set for use as board 1 (the first board in the system).
Hardware Installation Configuration of Previously Installed Boards For boards which are already in use, examine the second bank of switches (SW12.1): If the board has rocker switches, the configuration is A.
Hardware Installation Setting Switch SW1.1 The first switch (SW1.1) controls the line impedance. The settings should all be set to the OPEN position initially (as shown in Figure 2-27 for each configuration). If problems are encountered with Touch-Tone recognition, change all of the switches on the first bank (SW1.
Hardware Installation Setting Switch SW12.1 The second switch (SW1 2.1) sets the board address. Figure 2-28 shows the correct settings for up to three boards in each of the three configurations.
Hardware Installation Determining the Board Configuration by Testing If the board has slide switches, it maybe necessary to test the board to determine if it has configuration B or C. If you already know the configuration, use the test to confirm board operation.
Hardware Installation 5. If all the numbers agree, then the cards are properly installed. At this point, you have completed the configuration testing. You can proceed to the Connecting Peripherals and Cables section. If the numbers do not agree, proceed to Step 6.
Hardware Installation 6. The O.S. Index and card numbers may not match because of one of the situations described below. A screen illustrating the data displayed for each situation is included for your reference. a. A card may have the wrong switch setting.
Hardware Installation b. The number of cards displayed may not equal the number of cards installed. One of the cards has the slide switch settings reversed. Usually it is the card whose O.S. Index number does not appear. See the example in the screen below.
Hardware Installation 7. 8. 9. 10. 11. You can see that Card 0 has an O.S. Index number of 1. Card 1 has an O.S. Index number of 2. Therefore, you need to change the DIP switch setting for Card 0, which is the first board. Determine if the settings for Card 0 match Configuration B or C in Figure 2-28.
Hardware Installation 4. 5. 6. 7. 8. 9. Move the cursor to System Control and press (Enter). — The System Control window appears. Move the cursor to Renumber Voice Channels and press (Enter). — The Renumber Voice Channels window appears. Press (Enter) to continue.
Hardware Installation DCP Board Configuration and Installation Your system may be shipped with the DCP board installed. If you need to add the DCP board to the system, follow these steps: 1. Check the jumpers on the DCP board. The jumpers should be set as shown in Figure 2-29.
Hardware Installation Connecting Peripherals and Cables Before connecting peripherals and cables, close the system module case by reversing the directions provided earlier for opening the case. All peripherals and cables connect to the back panel of the system module.
Hardware Installation B E c I A I D I F I G Figure 2-30. 6386 WGS System Module Back Panel 2-51.
Hardware Installation G F D Power supply I I I c E A (Below) B (Above) FRONT Figure 2-31. 6386E WGS System Module Back Panel 2-52.
Hardware Installation A B Figure 2-32. 6386/SX WGS System Module Back Panel Figure 2-33. 6386/25 WGS System Module Back Panel 2-53.
Hardware Installation Figure 2-34. 6386E/33 WGS System Module Back Panel 2-54.
Hardware Installation Configuration the SETUP Utility When you bring up the system after installing hardware, you must run the SETUP utility to store the system configuration information in the battery-backed CMOS memory. Until this information is stored, the system will not operate properly.
Hardware Installation Running SETUP from a Floppy Disk To run the SETUP program from a floppy disk, follow these steps: 1. Shut down the UNIX system before rebooting. 2. Insert the Customer Test disk supplied with the system into drive A. If running SETUP on a 6386 or 6386E, use the Customer Diagnostics disk instead of the Customer Test disk.
Hardware Installation 5. Use to move the highlight to Setup Utility and press (Enter) . — SETUP displays the current settings for the system on a scrollable menu (6386/SX, 6386/25, and 6386E/33 WGS) or on two pages (6386, 6386E WGS).
Hardware Installation 6. To change any settings, use the cursor keys to highlight the desired item and press (Enter) to select the item. A menu appears offering the available selections. NOTE : For the 6386/SX, 6386/25, and 6386E/33 WGS, if you are uncertain about a specific option, press [F1] to display the Help description.
Hardware Installation Connecting Voice and Data Lines Voice lines must be connected to the IVP4 board(s) and a data line must be connected to the DCP board if it is used. Connecting the IVP Voice Lines Each IVP4 board has two 6-position modular jacks.
Hardware Installation Figure 2-35. IVP4 Board with 884A Adapter for RJ11C 2-60.
Hardware Installation Connecting the DCP Data Line The DCP board is used to obtain digital data from telephone systems that use DCP. There are three 8-position modular jacks on the back of the board labeled “phone, “ “line,” and “other.” The data circuit should be connected to the jack labeled “line.
Hardware Installation In the Set Up Mode, the switches have the following functions: Set Up Function When pressed while turning power ON, causes the printer to enter Set Up Mode.
Hardware Installation Setting the Control Values Follow this procedure to set the control values on the report printer: 1. Unpack and set up the printer according to the instructions in the documentation supplied with the printer. 2. Be sure that the printer has paper, the ribbon is properly installed, and the cover is closed.
Hardware Installation Connecting the Printer One parallel printer cable is required to connect the printer. Follow these steps to connect the printer: 1. 2. 3. 4. Unpack and set up the printer according to the instructions in the documentation supplied with the printer.
Hardware Installation Diagnostics The only diagnostics that can be run at this time are those provided on the Customer Test disk for testing the basic system integrity. Additional diagnostics for the IVP4 boards cannot be run until the software is installed.
Hardware Installation Installing a Remote-Access Modem On systems that do not provide an internal modem in the switch for remote access, you must connect an external modem to serial port 1 for remote dial-up access. On systems that provide an internal modem in the switch, the use of an external modem is not necessary.
Software Installation 3 This chapter explains how to install all software necessary for the operation of AUDIX Voice Power. AUDIX Voice Power can be installed on either a dedicated computer, or on a computer that is also used for controlling the telephone switch (Integrated Solution II environment).
Software Installation Pre-Installation Considerations AUDIX Voice Power may already be installed when you receive your system. You need to install AUDIX Voice Power only when: ■ your system is not p.
Software Installation AUDIX Voice Power Switch Integration Software R2.1.1 (Please see the Switch Notes for your telephone system for the exact name of this software package.) Remote Terminal Package NOTE: If you are upgrading AUDIX Voice Power from a previous release, see Chapter 5, Upgrade Procedures, before proceeding.
Software Installation Installing the UNIX Operating System Before you can load any other software packages, you must install (or reinstall) the UNIX Operating System V/386 Release 3.2.2. To install the UNIX operating system, follow these steps: 1. Insert disk 1 of the Base System Package of the UNIX Operating System V/386 Release 3.
Software Installation 3. 4. 5. Press (Enter) to proceed with the installation. The system prompts you with the message: Is this a new installation or a release upgrade to your existing system? (Strike 'n' (new) or 'u' (upgrade) followed by ENTER) Type n and press (Enter).
Software Installation The default 1 for Create a partition is preentered on the screen. NOTE : In some situations, you may see a partition definition as shown below: Cylinders Partition Status Type St.
Software Installation 7. Type 1 for a UNIX partition and press (Enter). The following message appears: The UNIX System partition must use at least xx% of the hard disk. Indicate the percentage (xx-100) of the hard disk you want this partition to use (or enter "c" to specify in cylinders): Type 100 and press (Enter).
Software Installation 10. Type 4 for Exit (Update disk configuration and exit) and press (Enter). The system displays the following message: Hard disk partitioning complete. A surface analysis will now be done. This will destroy all data on the hard disk.
Software Installation 12. Write down the total number of cylinders as indicated in the message. You will need this number later. 13. Confirm the default file system assignments. Type n and press (Enter). The system displays: Do you wish to have separate root and usr filesystems (y/n) ? 14.
Software Installation 16. Type n and press (Enter). The system then prompts you to indicate the number of cylinders you want for the /swap, /root, /usr, and /usr2 areas on the disk by displaying: You will now be given the opportunity to specify size in cylinders of each Filesystem.
Software Installation Tota l Cylinders File Area Cylinders Disk Size /swap 90 /root 210 997 /usr 255 68 MB /usr2 441 /swap 96 /root 224 1024 /usr 272 68 MB /usr 2 43 1 /swap 78 /root 182 977 /usr 221 .
Software Installation If your disk size and associated number of cylinders are not present in the preceding table, use the following worksheet: a. Enter size in MB. (written down in the procedure Verifying Hard Disk Size) b. Enter number of cylinders.
Software Installation A sample of a completed worksheet follows. 18. 19. 20. 21. a. b. c. d. e. f. g. Enter size in MB. (written down in the procedure Verifying Hard Disk Size) Enter number of cylinders.
Software Installation 22. 23. 24. 25. 26. 27. 28. When prompted to reboot the system, remove disk 1 from the floppy disk drive. Press ( Ctrl ) + ( Alt ) + ( Del ) simultaneously to reboot. At the prompt requesting the installation medium, type f for Floppy Diskette.
Software Installation 29. Type the password a second time and press (Enter). — The system displays The system will be rebuilt. 30. When prompted, reset the system by pressing (Ctrl) + (Alt) + (Del) simultaneously. 31. When you receive a login prompt, log in as root using the password you entered previously.
Software Installation 33. 34. 35. 36. Type installpkg and press (Enter). 37. 38. 39. Insert the FMLI package disk into the floppy disk drive and press(Enter). When the installation of the FMLI package is complete, you receive the # prompt. Insert the first disk of the FACE package into the floppy disk drive and press (Enter).
Software Installation 40. 41. 42. 43. The second time, select option 5. Terminate Installation by typing 5 and pressing (Enter). When the installation of the FACE HELP package is complete, you receive the # prompt. Type installpkg and press (Enter). Insert the Editing Package disk into the floppy disk drive and press (Enter).
Software Installation Installing AUDIX Voice Power At this point, the operating system software has been installed. The remaining software is associated with AUDIX Voice Power. NOTE : If the software installation fails, shutdown the UNIX system and reboot.
Software Installation 8. 9. 10. 11. 12. 13. 14. 15. Press [F3] (SAVE). A Confirmation window appears confirming the information entered. Press [F3] (CONT) to confirm. The system now displays the New Password prompt for login audix. Enter the new password to be used for voice administration and press (Enter).
Software Installation Installing AUDIX Voice Power File System Modification Software The AUDIX Voice Power File System Modification Software must be installed before any other application package. To install the AUDIX Voice Power File System Modification Software, follow these steps: 1.
Software Installation 3. 4. 5. Insert the AUDIX Voice Power File System Modification Software disk into the floppy disk drive and press (Enter). When the installation of the AUDIX Voice Power File System Modification Software is complete, the following message displays: The UNIX File System Modification Procedure has completed.
Software Installation — Type 1 and press (Enter) to select drive 1, or just press (Enter) to select drive 0. NOTE : If the system configuration includes a tape drive or multiple floppy disk drives, additional prompts may appear. Use the preceding steps as a guide to responding to the system prompts.
Software Installation — The system prompts you to DISABLE or ENABLE each of the two serial ports and one parallel port, one at a time. For serial ports, would you like to: 1 ) ENABLE both first and second serial port. 2)DISABLE first and ENABLE second serial port.
Software Installation ■ Interrupts — The system displays Select interrupt number for TR boards. Press <Enter> for default value [2] or one of [2, 3, 5,or 15] or q to quit. — Press (Enter) to select the default value 2. You receive the following message: Interrupt number <number selected> will be used for TR boards.
Software Installation — Type Y if the number matches the monitor type. Then press (Enter). ■ Time Zone — The system displays Select the time zone for this installation: 1. Eastern 2 . Central 3 . Mountain 4. Pacific Enter selection: — Type your selection and press (Enter).
Software Installation ■ Memory Configuration (During installation of the Integrated Voice Power system software, you will probably not see the prompt below.
Software Installation ■ Speech — The system displays Reserving a disk slice for speech. Disk 0 Slice 4 will be reserved for speech (y/n). — Type Y and press (Enter). — The system displays Confirm: the speech file system will now be built on slice 0s4.
Software Installation 6. You are prompted to press (Enter) to shut down the system or (Esc) to skip the shutdown. Press (Enter)to shut down the system. When prompted to reboot, press (Ctrl) + (Alt) + (Del) simultaneously. NOTE: Proceed to Step 7 only if you are upgrading from AUDIX Voice Power 2.
Software Installation Installing AUDIX Voice Power Application Software The number of disks in the application software set depends on the disk size being used. Prior to AUDIX Voice Power application software installation, the audix login should have been created for the AUDIX Voice Power System Manager.
Software Installation 3. 4. NOTE : If the system configuration includes a tape drive or multiple floppy disk drives, additional prompts may appear. Use the preceding steps as a guide to responding to the system prompts. The actual prompts may vary depending on the system configuration.
Software Installation 5. Remove the last disk from the disk drive. An installation confirmation message appears. Installation of the AUDIX Voice Power Application Software 2.1.1: Speech is now complete. 6. At the # prompt, type installpkg and press (Enter).
Software Installation 7. 8. 9. 10. 11. Insert disk 1 of the AUDIX Voice Power Application Software: Software into the floppy disk drive and press (Enter). NOTE : The Speech section of the application software must be installed before the Software section.
Software Installation Installing the Switch Integration Software The next step is to install the AUDIX Voice Power Switch Integration Software. For certain non-integrated applications, this software may be omitted. In that case, skip this section and continue with the section, Installing Software for Remote Access.
Software Installation 2. 3. 4. 5. NOTE : If the system configuration includes a tape drive or multiple floppy disk drives, additional prompts may appear. Use the preceding steps as a guide to responding to the system prompts. The actual prompts may vary depending on the system configuration.
Software Installation Installing Cartridge Tape Utility Software If you Utility have a cartridge tape drive, you must software. NOTE: The tape drive is not compatible with the DCP board. install the Cartridge Tape Use the following procedures to install the cartridge tape utility software: 1.
Software Installation 3. Insert the drive and Cartridge Tape Utility Package disk in the floppy disk press (Enter). (This is a UNIX package that comes with the UNIX Operating System Foundation Set. 4. The system displays Installing Cartridge Tape Utilities Available interrupts(s) Tape Utilities: The system displays a list of interrupts.
Software Installation Installing Software for Remote Access Remote access for administration can be provided over dial-up lines. Use the following procedures to install software to drive the modem. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Log in as root (if you are not already logged in).
Software Installation 11. Select Exit and press [0]. 12. Press [F3] (CONT) to return to the UNIX operating system. 13. At the # prompt, type installpkg and press (Enter). For systems with an installed tape drive: — The system displays Please indicate the installation medium you intend to use.
Software Installation 15. 16. 17. 18. At the Selective Installation of Remote Terminal Package, type 1 and press (Enter). The system displays the following message: Enter a filename, ‘all’, ‘done’, or ‘files:’ Type all and press (Enter). File names will scroll across the screen.
Software Installation Verifying Software Components To verify the software components, follow these steps: 1. Log in as root (if not already logged in). 2. At the # prompt, type displaypkg and press (Enter). A listing of all software packages installed is displayed in alphabetical order.
Software Installation Printer Software Setup To connect a printer to your system, you must tell the system which type of printer (printer model) you are connecting. Use the AT&T FACE utility to set up the printer software. NOTE: Before you begin, be sure that the printer is physically connected to the parallel port.
Software Installation 7. Enter a valid port number. NOTE: The default port number is 01. If no add-on multiports board has been installed, port 01 is the only valid port number. If you have installed the multiport board, there are additional valid port numbers.
Software Installation 12. 13. 14. 15. Press [F3] (SAVE). — A confirmation message appears that the printer you selected is set upon the port you selected. The printer is also set up as your default printer destination. Press [F3] (CONT). — The Printer Setup menu displays.
Software Installation Acceptance testing should follow these steps: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Run any diagnostics available on the analog and digital switch boards and lines including verification of dial tone at the jacks where AUDIX Voice Power will be connected, and including ring checks to verify the assigned extension numbers.
Software Installation Testing the IVP4 Switch Settings After setting the switches on each board correctly, to verify the correctness of the switch settings, go to Step 4 of the Determining the IVP4 Board by Testing section in Chapter 2. DCP Conflict If your system includes a DCP board, you must disable serial port 2.
Configuration Testing and Troubleshooting 4 Troubleshooting is limited to two areas: ■ Hardware verification Hardware tests are limited to the Power-On Self Test (POST), the system diagnostics provided on the Customer Test disk, and diagnostics for additional boards that have been installed as part of the software packages.
Configuration Testing and Troubleshooting Hardware Verification Power-On Self Test When the Power-On Self Test (POST) is initiated upon booting the system, two columns of information appear on the screen. The left column identifies the item being tested; the right column indicates PASS or FAIL, or the amount of memory allocated.
Configuration Testing and Troubleshooting Screen Item CPU CMOS RAM Cause of Failure Motherboard problem a. Battery backup problem b. Motherboard problem ROM Checksum a. ROM failure --replace ROM Memory Refresh DMA Controllers Interrupt Controller Keyboard Dedicated memory Base memory Extended memory Total memory Clock/Calendar Floppy disks b.
Configuration Testing and Troubleshooting Please use the Customer Test disk that was provided with the system to fully diagnose any problems. See the following sections for more information.
Configuration Testing and Troubleshooting Motherboard Failure If the motherboard fails, do the following: 1. Insert the Customer Test disk in the floppy disk drive. 2. Run tests for each item whose status is FAIL. See the section General Diagnostics in this chapter for more information.
Configuration Testing and Troubleshooting General Diagnostics The only general diagnostics other than the POST are those provided on the Customer Test disk for testing the basic system integrity. Additional diagnostics for the IVP4 boards run under the application software.
Configuration Testing and Troubleshooting IVP4 Board Diagnostics Diagnostics for the IVP4 boards can be run after the initial setup to determine whether everything is connected properly and there is a dial tone.
Configuration Testing and Troubleshooting 7. Press [F3] (SAVE) to begin execution. The system searches for dial tones (Loop Current) on the boards and then informs you if the IVP4 board passes the test. If the IVP4 board fails, you must replace the board.
Configuration Testing and Troubleshooting Trouble Indication User Response During installation of the AUDIX Voice Power package, you are prompted for a login for the voice administrator; however, one has not been created. Stop the installation process by pressing (Delete) and create a login for the voice administrator.
Configuration Testing and Troubleshooting Trouble Indication User Response Caller hears a ring, but Check to see if each telephone line is receives no answer. properly connected to each channel. In addition, make sure the correct service has been assigned to each channel and that each channel is in the INSERV state.
Configuration Testing and Troubleshooting Trouble Indication User Response Users’ messages appear to be truncated. System terminates recording of name or greeting and message before user is finished. A portion of the speech in the message being spoken by the user is simulating a touch tone.
Configuration Testing and Troubleshooting Trouble Indication User Response Problems with Touch-Tone Change all switches on SW1.1 on IVP4 recognition boards to the opposite state.
Configuration Testing and Troubleshooting Trouble Indication User Response Indication that maximum simultaneous ports exceed the number of ports available when changing the outcalling parameters.
Upgrade Procedures 5 As new releases of AUDIX Voice Power become available, you should update the customer system to make the latest features available and to simplify maintenance and troubleshooting. Before any upgrade takes place (either for R2.0 or R1.
Upgrade Procedures To upgrade from AUDIX Voice Power Release 1.1 to Release 2.1.1, it is necessary to first upgrade from Release 1.1 to Release 2.0, and then to upgrade from Release 2.0 to Release 2.1.1. The procedure for upgrading from AUDIX Voice Power Release 1.
Upgrade Procedures 4 . 5. 6. At the # prompt, type installpkg and press (Enter). For systems with an installed tape drive: — The system displays Please indicate the installation medium you intend to use. Strike C to install from CARTRIDGE or F to install from FLOPPY disk.
Upgrade Procedures 7. Follow the instructions on the screen to complete these steps: a. b. c. d. e. f. g. h. The voice system will be stopped automatically (if running) so that no more calls are accepted. When prompted, remove the AUDIX Voice Power Upgrade Utility disk from the disk drive.
Upgrade Procedures 8. 9. 10. 11. Rebuild the UNIX system with the new disk partitioning specified in Chapter 3. Follow the directions for Installing the UNIX Operating System in Chapter 3.
Upgrade Procedures e. f. g. h. The system prompts you for the following information after it reads the last disk in the Integrated Voice Power System Software set: Select the time zone for this installation: 1. Eastern 2. Central 3. Mountain 4. Pacific Enter Selection: Enter your selection and press (Enter).
Upgrade Procedures i. Type y and press (Enter). The following message appears: A speech filesystem does not exist on slice 0s4. Confirm: A speech filesystem will now be built on slice 0s4. (y/n ) j Type y and press (Enter). The following messages appear: Building speech filesystem on slice 0s4 Inittab successfully rebuilt.
Upgrade Procedures 13. Install AUDIX Voice Power, Release 2.0. This automatically upgrades the AUDIX Voice Power Release 1.1 database to a Release 2.0 compatible database. To install the AUDIX Voice Power Application software, follow these steps: a. Log in as root (if not already logged in).
Upgrade Procedures d. e. f. g. h. i. For each additional disk, insert the disk in the floppy disk drive and press (Enter) when prompted by the system. After all of the disks have been entered, a confirmation message displays. You will now see a series of .
Upgrade Procedures 14. Verify the software components. To verify the software components, follow these steps: a. Log in as root (if not already logged in). b. At the # prompt, type displaypkg and press (Enter). A listing of all software packages installed is displayed in alphabetical order.
Upgrade Procedures Upgrading from Release 2.0 to Release 2.1.1 The procedure for upgrading AUDIX Voice Power Release 2.0 to Release 2.1.1 is outlined below. The exact procedure for each step is included in the step or described elsewhere, either in this chapter or in other parts of this document.
Upgrade Procedures 2. The System Manager should perform the necessary backups before starting the upgrade procedure. NOTE : If you are also upgrading to UNIX 3.2.2, you must backup the system. See the Backing Up Administrative Files and the Backing Up Speech Files sections in this chapter.
Upgrade Procedures d. e. Do you patch? Strike really want to remove <selected> ENTER when ready or ESC to stop. Press (Enter) to confirm the removal of the package. The package will be removed. If prompted for a shutdown. press (Enter) to shut down the system.
Upgrade Procedures 5. Remove the AUDIX Voice Power Application Software by following this procedure: a. Log in as root if not already logged in. b. At the # prompt, type removepkg and press (Enter). c. Select the number to remove AUDIX Voice Power application software and press (Enter).
Upgrade Procedures application data and speech to removable media via the FACE commands, then subsequently restore the application data and speech after installation of the new application software.Or you may abort removal, remove unnecessary files from the /usr directory, and attempt removal again.
Upgrade Procedures d. Type y and press (Enter) when asked if you want to save the speech filesystem. The system responds: Leaving speech filesystem intact. Removing the Tip/Ring. The UNIX Operating System will now be rebuilt. This will take approximately 2 minutes.
Upgrade Procedures 7. To install the Integrated Voice Power system software, follow these steps: a. Log in as root (if not already logged in). b. At the # prompt, type installpkg and press (Enter). For systems with an installed tape drive: — The system displays Please indicate the installation medium you intend to use.
Upgrade Procedures d. After the system reads the last disk in the Integrated Voice Power R2.0 system software set, it prompts you for the following information: ■ Serial Ports The system displays First serial port use interrupt level 4 Second serial port use interrupt level 3 Parallel port use interrupt level 7.
Upgrade Procedures ■ Parallel Ports The system displays For the parallel port (interrupt level 7), would you like to: l) ENABLE the parallel port. 2) DISABLE the parallel port. Please enter your selection [1 or 2]: Press 1 and (Enter) to enable the parallel port.
Upgrade Procedures ■ Monitor Type The system displays Select the monitor type: 1. Color (AT386) 2. Monochrome (at386-m) Enter selection: If you do not know the type of monitor you are using, refer to the user’s manual provided with the monitor. Only those listed above are currently supported by AT&T.
Upgrade Procedures Type y if the number matches the correct time zone. Press (Enter). ■ Daylight Savings The system displays Is Daylight Savings time ever used? [y/n ] Enter the appropriate answer. NOTE : If you enter y, the system automatically changes the time for daylight savings.
Upgrade Procedures Type 2 for 8 MB and press (Enter). You receive the following message: Confirm: You have 8 megabytes of memory [y/n] Type y if the number matches the correct memory configuration. Then press (Enter). ■ Speech The system displays Reserving a disk slice for speech.
Upgrade Procedures 8. ■ After the installation is complete, remove the floppy disk. ■ You are prompted to press (Enter) to shut down the system or (Esc) to skip the shutdown. Press (Enter) to shut down the system. When prompted to reboot, press (Ctrl) + (Alt) + (Del) simultaneously.
Upgrade Procedures — Type 1 and press (Enter) to select drive 1, or just press (Enter) to select drive 0. NOTE : If the system configuration includes a tape drive or multiple floppy disk drives, additional prompts may appear. Use the preceding steps as a guide to responding to the system prompts.
Upgrade Procedures e. Remove the last disk from the disk drive. An installation confirmation message appears. The installation of the AUDIX Voice Power Application Software R2.1.1: Speech is now complete. f. At the # prompt, type installpkg and press (Enter).
Upgrade Procedures g. h. i. j. k. Insert disk 1 of the AUDIX Voice Power Application Software R2.1.1: Software into the floppy disk drive and press (Enter). For each additional disk, insert the requested disk and press (Enter) as prompted by the system.
Upgrade Procedures 9. Install the Switch Integration package (if necessary) by following this procedure: NOTE : If installing an integrated system, refer to the Switch Notes document for your telephone system for additional information. a. At the # prompt, type installpkg and press (Enter).
Upgrade Procedures b. c. d. e. NOTE : If the system configuration includes a tape drive or multiple floppy disk drives, additional prompts may appear. Use the preceding steps as a guide to responding to the system prompts. The actual prompts may vary depending on the system configuration.
Upgrade Procedures 11. 12. 13. 14. Using the information that was recorded in Step 1 of Upgrading from Release 2.0 to Release 2.1.1. in this chapter, assign Service Type and Extensions to the channels. (Refer to the Assigning Services to Channels section in your Switch Notes for a description of this procedure.
Upgrade Procedures Backing Up Administrative Files The selective personal backup is used to back up administrative files. CAUTION: Be sure to remove all channels from service by changing their state to MANOOS to prevent loss of data before beginning the backup procedure.
Upgrade Procedures 6. 7. 8. 9. 10. 11. At the Personal Backup menu, move the cursor to Selective Backup of Files Under / and press (Enter). If you have more than one floppy disk drive, or if you have a cartridge tape drive, the Select Removable Media menu appears.
Upgrade Procedures Backing Up Speech Files The Selective Backup of Speech Files screen is used to backup speech files. Follow these steps: 1. 2. 3. 4 . At the Backup to Removable Media menu, move the cursor to Speech Backup and press (Enter). The Speech Backup menu appears.
Upgrade Procedures 5. 6. 7. 8. 9. 10. c. When formatting has been completed, you do not need to exit FACE. Just press [F6] (CANCEL) repeatedly until the System Administration menu appears. d. Restart the procedure Backing Up Speech Files. When prompted, insert the cartridge tape or the first formatted disk and press (Enter).
Upgrade Procedures Formatting a Floppy Disk To format a floppy disk, follow these steps: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Log into the system as root. At the # prompt, type face and press (Enter). The AT&T FACE menu appears. At the AT&T FACE menu, move the cursor to System Administration and press (Enter).
Upgrade Procedures 12. At the AT&T FACE menu, move the cursor to Exit and press (Enter). A Confirm Exit screen appears. 13. Press [F3] (CONT) to return to the # prompt.
Recovering from System Failures You may be responsible for recovering the system from disks after a system failure at the customer site. The procedures for reinstalling the operating system software are provided in Chapter 3, Software Installation. This chapter provides procedures for recovering system administrative and voice files.
Recovering from System Failures Refer to Chapter 4, Configuration Testing and Troubleshooting, to determine what the problem is and how to resolve it. The remainder of this chapter explains how to recover system administrative and voice files after hard disk failure or data corruption.
Recovering from System Failures In more severe cases, you may have to use the hard disk recovery procedure. See Recovering from Hard Disk Crash earlier in this chapter for instructions. Whenever the files are restored, you should run the confidence test described in the following section.
Recovering from System Failures Materials Required for Restoring Files You will need the following materials to recover the administrative and voice files after a hard disk crash or data corruption.
Recovering from System Failures Restoring Administrative Files The voice system should be running before restoring files. Both the administrative files and the speech files must be restored together.
Recovering from System Failures 6. 7. 8. 9. 10. 11. At the Personal Restore menu, move the cursor to Restore Files under / and press (Enter). If you have more than one floppy disk drive or a cartridge tape drive, the Select Removable Media menu appears.
Recovering from System Failures Restoring Speech Files The voice system should be running before restoring files. Both the administrative files and the speech files must be restored together.
Recovering from System Failures 6. 7. 8. 9. 10. 11. At the AT&T FACE menu, move the cursor to Exit and press (Enter). A Confirm Exit screen appears. Press [F3] (CONT) to return to the # prompt. At the # prompt, type /vs/bin/stop_vs. This stops the system.
Installing a Second Hard Disk A Introduction In some systems you may want to increase the voice message space. ■ Before installing a second hard disk, you should replace the first hard disk with a hard disk with a maximum size of 300 MB. ■ If it is necessary to install a second hard disk, both the first and second hard disks should be 300 MB.
Appendix A: Installing a Second Hard Disk Installing the Second Hard Disk The procedure for installing the second hard disk is outlined below. The exact procedure for each step is included in the step or described elsewhere in this document. 1. If this is a new installation and installation has not yet been completed, skip this step.
Appendix A: Installing a Second Hard Disk 5. 6. 7. 8. 9. 10. 11. Rebuild the UNIX system with the disk partitioning specified for dual 300 MB disks. Follow the directions for Installing the UNIX Operating System, in Chapter 3.
Appendix A: Installing a Second Hard Disk 12. 13. 14. 15. To stop the voice system, follow these steps: a. At the Configuration Management menu, move the cursor to System Control and press (Enter). The System Control menu appears. b. Move the cursor to Stop Voice System and press (Enter).
Index NUMBERS 6386 installing memory, 2-18 opening and closing, 2-5 6386/25 installing memory, 2-24 opening and closing, 2-10 6386/SX installing memory, 2-24 opening and closing, 2-9 6386E installing .
Index E Electrostatic discharge, procedure, 2-4 Environmental requirements, 1-2 F Files, restoring, 6-4 Function keys, iii G Grounding procedure, 2-4 H Hard disk failure, 4-4 partitioning, 3-10 recove.
Index M Materials checklist, 1-3 Memory, installing, 2-18 6386, 6386E, 2-18 6386/25, 2-24 6386/SX, 2-24 6386E/33, 2-24 Modem installation, 2-66 remote-access, 2-66 Motherboard failure, 4-5 recovery fr.
Index U V UNIX operating system VDC600 installation, 3-4 configuration, 2-36 verifying installation, 3-17 installation, 2-36 Upgrading Verifying from release 1.
Ein wichtiger Punkt beim Kauf des Geräts AT&T 2.1.1 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie AT&T 2.1.1 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für AT&T 2.1.1 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von AT&T 2.1.1 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über AT&T 2.1.1 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon AT&T 2.1.1 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von AT&T 2.1.1 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit AT&T 2.1.1. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei AT&T 2.1.1 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
