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1-800-4 NORTEL www.nortel.com/norstar Norstar is a trademark of Northern Telecom. P0886629 Issue 1.0 Printed in Canada Norstar is a trademark of Northern Telecom © Copyright Northern Telecom 1998 Norstar V oice Mail 4.
COPYRIGHT NOTICE This Nortel documentation is protected by copyright. It may not be copied in any form or medium except pursuant to the Nortel License to Copy Documentation ("License"). If a License has been purchased, it will be enclosed with this copy of Nortel documentation.
P0886629 Issue 1.0 FAX Set Up and Operation Guide Contents Chapter 1 How to use this guide 1 Introduction 1 How this guide is organized 1 Conventions 2 What appears on the display 2 Prerequisites 2 Ot.
ii Contents FAX Set Up and Operation Guide P0886629 Issue 1.0 Chapter 4 Setting up and maintaining Fax-on-demand mailboxes 25 Introduction 25 About Fax-on-demand Mailboxes 26 Adding a Fax-on-demand Ma.
Contents iii P0886629 Issue 1.0 FAX Set Up and Operation Guide Dialing Translation Parameters 60 Setting the Dialing T ranslation Parameters 60 Dialing Translation Table Administration 62 Setting up a.
P0886629 Issue 1.0 FAX Set Up and Operation Guide Introduction This guide is intended to lead a System Coordinator through the Norstar Voice Mail FAX set up, and continue as an ongoing reference aid. This chapter tells you what to expect as you read this guide, and how information is presented.
2 How to use this guide FAX Set Up and Operation Guide P0886629 Issue 1.0 Conventions As you work with this guide, you will notice that conventions are used to represent the words that appear on the Norstar two-line display telephone.
How to use this guide 3 P0886629 Issue 1.0 FAX Set Up and Operation Guide You must also have a good working knowledge of Norstar Voice Mail and Custom Call Routing. This guide assumes you know how to operate the different Norstar Voice Mail Feature Codes, are aware of Norstar Voice Mail programming, and know the Norstar Voice Mail terminology.
P0886629 Issue 1.0 FAX Set Up and Operation Guide Introduction Norstar Voice Mail is a fully automated receptionist service that offers call routing and message taking services. FAX works with Norstar Voice Mail to provide incoming and outgoing fax capability.
6 Learning about FAX FAX Set Up and Operation Guide P0886629 Issue 1.0 About Fax Mail A fax document in a mailbox (with or without a voice introduction) is called a Fax message. Fax messages can be either voice introduced or non-voice introduced. This means the caller can leave a Fax message in a mailbox with or without an introductory message.
Learning about FAX 7 P0886629 Issue 1.0 FAX Set Up and Operation Guide To add a fax line to an existing mailbox, refer to the Norstar Voice Mail Set Up and Operation Guide . About Fax-on-demand The Fax-on-demand feature allows a caller to retrieve documents that are stored in Norstar Voice Mail.
8 Learning about FAX FAX Set Up and Operation Guide P0886629 Issue 1.0 About Fax Over flow A Fax Overflow mailbox is a mailbox for your fax machine. If the fax machine cannot answer an incoming fax call, Norstar Voice Mail answers the call and temporarily stores the Fax messages in the Fax Overflow mailbox.
Learning about FAX 9 P0886629 Issue 1.0 FAX Set Up and Operation Guide About F AX with CCR Fax-on-demand can be used with Custom Call Routing (CCR) Trees. The Fax-on-demand functionality can be added to the CCR Tree by assigning the appropriate mailbox to a CCR Point.
P0886629 Issue 1.0 FAX Set Up and Operation Guide Introduction As System Coordinator you perform all the tasks necessary for setting up and maintaining FAX.
12 Setting up and maintaining FAX FAX Set Up and Operation Guide P0886629 Issue 1.0 Entering characters using the Norstar Dialpad You will enter characters on your Norstar dialpad to add the Fax Answering extension name, the Fax-on-demand mailbox name, the Fax Overflow Mailbox name, and a new member’s name to a Fax System Group List.
Setting up and maintaining FAX 13 P0886629 Issue 1.0 FAX Set Up and Operation Guide Assigning a FAX System Station Identification name The FAX System Station Identification name is a text name that can be up to 16 characters. The FAX System Station Identification name can be a company name, a department, a location, number, or any other name.
14 Setting up and maintaining FAX FAX Set Up and Operation Guide P0886629 Issue 1.0 7. Enter the Fax Answering extension number. The Fax Answering extension must be a valid Norstar DN. The Fax Answering extension can be set up with a Fax Overflow Mailbox for improved performance.
Setting up and maintaining FAX 15 P0886629 Issue 1.0 FAX Set Up and Operation Guide Each time a Fax message’s retry limit is reached, Norstar Voice Mail stops attempting to send the message and a non-delivery alarm message is generated. The messages that failed to be sent are shown in the non-delivery alarm message.
16 Setting up and maintaining FAX FAX Set Up and Operation Guide P0886629 Issue 1.0 Adding a Fax Over flow Mailbox A Fax Overflow Mailbox is a mailbox for your fax machine. If the fax machine cannot answer the incoming fax call, the call is answered by Norstar Voice Mail.
Setting up and maintaining FAX 17 P0886629 Issue 1.0 FAX Set Up and Operation Guide When the retry limit is reached for a Fax message, the message is automatically sent to the General Delivery Mailbox. The System Coordinator can then open the General Delivery Mailbox and forward the Fax messages to a fax machine connected to the Norstar system.
18 Setting up and maintaining FAX FAX Set Up and Operation Guide P0886629 Issue 1.0 Changing the Fax Over flow Mailbox parameters You can change any parameter assigned to a Fax Overflow Mailbox.
Setting up and maintaining FAX 19 P0886629 Issue 1.0 FAX Set Up and Operation Guide Deleting a Fax Over flow Mailbox You can delete a Fax Overflow Mailbox at any time. When you delete a Fax Overflow Mailbox, an incoming fax transmission will meet a busy signal.
20 Setting up and maintaining FAX FAX Set Up and Operation Guide P0886629 Issue 1.0 Adding a Fax System Group List A Fax System Group List is used to send the same fax to all the members of a list. This eliminates sending the same fax several times. The maximum combined number of Voice and Fax Group Lists is 99.
Setting up and maintaining FAX 21 P0886629 Issue 1.0 FAX Set Up and Operation Guide If you want to add fax members to the Group List, refer to "Adding fax machine members to a Fax System Group List" on page 21. For more information about Group Lists, refer to the Norstar Voice Mail Set Up and Operation Guide .
22 Setting up and maintaining FAX FAX Set Up and Operation Guide P0886629 Issue 1.0 Sending a Fax System Group message (Fax Broadcast) A Fax System Group message can be sent to notify a group, by way of a fax, of a pending event or company notice that only pertains to that group.
Setting up and maintaining FAX 23 P0886629 Issue 1.0 FAX Set Up and Operation Guide To send a Fax System Group message from your Norstar telephone: 1. Press . 2. Enter your password and press OK or . 3. Press PLAY or to retrieve your new Fax message. The fax identification number and any introductory voice content is played.
P0886629 Issue 1.0 FAX Set Up and Operation Guide Introduction As System Coordinator you perform all the tasks necessary for setting up and maintaining Fax-on-demand mailboxes.
26 Setting up and maintaining Fax-on-demand mailboxes FAX Set Up and Operation Guide P0886629 Issue 1.0 About Fax-on-demand Mailboxes A Fax-on-demand Mailbox allows external callers to retrieve Fax messages from Norstar Voice Mail.
Setting up and maintaining Fax-on-demand mailboxes 27 P0886629 Issue 1.0 FAX Set Up and Operation Guide 8. Enter the Class of Service. For information about Class of Service, refer to the Norstar Voice Mail Set Up and Operation Guide . 9. Enter the Fax-on-demand Mailbox name and press OK .
28 Setting up and maintaining Fax-on-demand mailboxes FAX Set Up and Operation Guide P0886629 Issue 1.0 Before you can use the Fax-on-demand Mailbox you must initialize it. For information about initializing a mailbox, refer to the Norstar Voice Mail Set Up and Operation Guide .
Setting up and maintaining Fax-on-demand mailboxes 29 P0886629 Issue 1.0 FAX Set Up and Operation Guide To change a Fax-on-demand Mailbox parameter: Choosing a Fax-on-demand call method For each Fax-on-demand Mailbox you must choose whether the call method is one- call or two-call.
30 Setting up and maintaining Fax-on-demand mailboxes FAX Set Up and Operation Guide P0886629 Issue 1.0 To choose a call method and the number of Fax messages: 1. Press . 2. Press OTHR or . 3. Enter the Fax-on-demand Mailbox number and password and press OK or .
Setting up and maintaining Fax-on-demand mailboxes 31 P0886629 Issue 1.0 FAX Set Up and Operation Guide Adding a Fax message from a fax machine telephone You must enter a selection identification number when you add a Fax message from a fax machine telephone to a Fax-on-demand Mailbox.
32 Setting up and maintaining Fax-on-demand mailboxes FAX Set Up and Operation Guide P0886629 Issue 1.0 Adding a Fax message from a disk You can add or update a Fax message by loading the Fax message onto a 3.5" disk and inserting the 3.5" disk into the floppy disk drive of your Norstar applications server.
Setting up and maintaining Fax-on-demand mailboxes 33 P0886629 Issue 1.0 FAX Set Up and Operation Guide To add a Fax message from a disk: 1. Press . 2. Enter the System Coordinator Mailbox number and password and press OK . 3. Press OTHR until you see the FAX option.
34 Setting up and maintaining Fax-on-demand mailboxes FAX Set Up and Operation Guide P0886629 Issue 1.0 Recording a Fax-on-demand Mailbox Greeting You must record a greeting for each Fax-on-demand Mailbox. This greeting is played to callers who access the Fax-on-demand Mailbox.
Setting up and maintaining Fax-on-demand mailboxes 35 P0886629 Issue 1.0 FAX Set Up and Operation Guide An example of a two-call method Fax-on-demand Mailbox greeting is: “Hello.
36 Setting up and maintaining Fax-on-demand mailboxes FAX Set Up and Operation Guide P0886629 Issue 1.0 Deleting and viewing fax selection numbers in a Fax-on-demand Mailbox You can delete or view a fax selection number using your Norstar two-line display telephone.
Setting up and maintaining Fax-on-demand mailboxes 37 P0886629 Issue 1.0 FAX Set Up and Operation Guide Assigning a Home Fax Point You can assign the Home Point of a CCR Tree as a Fax Point. The Home Point is the first Point that callers get when they access a CCR Tree.
38 Setting up and maintaining Fax-on-demand mailboxes FAX Set Up and Operation Guide P0886629 Issue 1.0 Adding a Fax Point A Fax Point gives a caller access to a Fax-on-demand Mailbox. This mailbox provides a caller with single-digit access to a fax or list of faxes.
Setting up and maintaining Fax-on-demand mailboxes 39 P0886629 Issue 1.0 FAX Set Up and Operation Guide For more information about designing, building, changing, saving or enabling a CCR Tree, refer to the Norstar Voice Mail Set Up and Operation Guide .
40 Setting up and maintaining Fax-on-demand mailboxes FAX Set Up and Operation Guide P0886629 Issue 1.0 Deleting a Fax-on-demand Mailbox You can delete a Fax-on-demand Mailbox at any time. To delete a Fax-on-demand Mailbox: 12. Press PREV to return the caller to the previous point.
P0886629 Issue 1.0 FAX Set Up and Operation Guide Introduction Troubleshooting FAX involves solving problems that are related to the FAX options. For troubleshooting information about other aspects of Norstar Voice Mail, refer to the Norstar Voice Mail Set Up and Operation Guide .
42 Troubleshooting FAX FAX Set Up and Operation Guide P0886629 Issue 1.0 A user cannot reply or send messages to other mailboxes. If a user cannot reply or send messages to other mailboxes, the user’s mailbox may be full.
Troubleshooting FAX 43 P0886629 Issue 1.0 FAX Set Up and Operation Guide A message indicates that faxes could not be sent from the Fax Overflow Mailbox. The message left in the General Delivery Mailbox is shown below: “ The attached Fax message could not be printed to <fax machine extension>.
44 Troubleshooting FAX FAX Set Up and Operation Guide P0886629 Issue 1.0 Error messages While you are programming Norstar Voice Mail, an error message may appear on your Norstar telephone display. This section describes the Error Messages that are related to FAX.
Troubleshooting FAX 45 P0886629 Issue 1.0 FAX Set Up and Operation Guide N N N N o o o o t t t t a a a a v v v v a a a a i i i i l l l l a a a a b b b b l l l l e e e e When a FAX feature is attempted after the FAX hardware has been removed or FAX has been disabled.
46 Troubleshooting FAX FAX Set Up and Operation Guide P0886629 Issue 1.0 To re-enable the Channel: 6. Press DETAIL . 7. Press NEXT until the Channel you want to disable is displayed. 8. Press DSBL . 9. Press to end this programming session. 1. Press .
P0886629 Issue 1.0 FAX Set Up and Operation Guide Introduction This chapter provides examples of different fax features and tips for using FAX. Examples of F AX set ups FAX can be set up to perform several different functions. How you choose to set up FAX depends on your requirements for fax storage and retrieval.
48 Examples and Tips FAX Set Up and Operation Guide P0886629 Issue 1.0 The greeting on the registrar’s mailbox must contain information about how to send the Fax message. For example: “Hello. You have reached Paddy’s Dance Studio’s registration desk.
Examples and Tips 49 P0886629 Issue 1.0 FAX Set Up and Operation Guide Setting up notification of a fax machine problem When a Fax message is sent to the Fax Overflow Mailbox and the retry limit is reached, the Fax message is automatically sent to the General Delivery Mailbox.
P0886629 Issue 1.0 FAX Set Up and Operation Guide Appendix A: F AX Programming Record Before you begin • Make copies of the pages in this chapter you will need for recording more program settings. • When a telephone is used for programming, a Norstar two-line telephone must be used.
52 Appendix A: FAX Programming Record FAX Set Up and Operation Guide P0886629 Issue 1.0 Pre-installation checklist Dialing T ranslation Parameters DN/mailbox number length 1 2 3 4 5 6 7 Installer’s .
Appendix A: FAX Programming Record 53 P0886629 Issue 1.0 FAX Set Up and Operation Guide Mailbox Administration * Applicable only for Fax Overflow Mailboxes Mailbox number Extension* Name (1 to 16 letters) Type (check ✔ one) Fax-on-demand Fax Overflow Copy page before using if more sheets required.
54 Appendix A: FAX Programming Record FAX Set Up and Operation Guide P0886629 Issue 1.0 Mailbox Configuration * The maximum number of faxes requested by a caller ranges from 1 to 8.
Appendix A: FAX Programming Record 55 P0886629 Issue 1.0 FAX Set Up and Operation Guide Fax System Group Lists *The Group List leading digit may be changed from the default of 9. This is done by the Installer or System Coordinator during System initialization.
P0886629 Issue 1.0 FAX Set Up and Operation Guide Appendix B: Dialing T ranslation Introduction This chapter describes how to set up the Dialing Translation Table and how to set Dialing Translation Parameters.
58 Appendix B: Dialing Translation FAX Set Up and Operation Guide P0886629 Issue 1.0 Telephone number Translation The Dialing Translation Table changes Network DNs into numbers that can be dialed on the local network. The Network DN form of a telephone number is the normal form in which the number appears.
Appendix B: Dialing Translation 59 P0886629 Issue 1.0 FAX Set Up and Operation Guide A sample Dialing Translation Table taken from a site located in Mountainview, California. Sample Dialing Translation Table A sample Dialing Translation Table taken from a site in area code 206 near the border with area code 360.
60 Appendix B: Dialing Translation FAX Set Up and Operation Guide P0886629 Issue 1.0 Dialing T ranslation Parameters The Dialing Translation process is controlled by four parameters. In order for the Fax-on-demand two-call method to be functional, a value must be entered for the long distance access code and the area code parameters.
Appendix B: Dialing Translation 61 P0886629 Issue 1.0 FAX Set Up and Operation Guide 5. Press CHNG . 6. Enter the long distance access code and press OK . 7. Press NEXT to continue. xx represents the long distance access code. 8. Press CHNG . 9. Enter the area code and press OK .
62 Appendix B: Dialing Translation FAX Set Up and Operation Guide P0886629 Issue 1.0 Dialing T ranslation T able Administration The System Coordinator is responsible for the creation and maintenance of the Dialing Translation Table. When using the Fax-on-demand two-call method, you must set up the Dialing Translation Table.
Appendix B: Dialing Translation 63 P0886629 Issue 1.0 FAX Set Up and Operation Guide Reviewing the entries in the Dialing Translation Table You can review or check the entries in your Dialing Translation Table at anytime. To review your Dialing Translation Table entries: 1.
64 Appendix B: Dialing Translation FAX Set Up and Operation Guide P0886629 Issue 1.0 Finding an entry in the Dialing Translation Table For convenience, the System Coordinator can locate a specific entry in the Dialing Translation Table. The Input value must be entered in order to find the entry.
Appendix B: Dialing Translation 65 P0886629 Issue 1.0 FAX Set Up and Operation Guide Changing an entry in the Dialing Translation Table After a Dialing Translation Table has been built, you can change the Output value of an entry at any time.
66 Appendix B: Dialing Translation FAX Set Up and Operation Guide P0886629 Issue 1.0 Deleting a Dialing Translation Table entry The System Coordinator can delete an entry in the Dialing Translation Table at any time.
Appendix B: Dialing Translation 67 P0886629 Issue 1.0 FAX Set Up and Operation Guide T echnician Created Dialing T ranslation T able In some instances the Dialing Translation Table can be very large and essentially the same for all Norstar Voice Mail systems in the same calling area.
68 Appendix B: Dialing Translation FAX Set Up and Operation Guide P0886629 Issue 1.0 An example of a Dialing Translation Table created using a basic text editor.
Appendix B: Dialing Translation 69 P0886629 Issue 1.0 FAX Set Up and Operation Guide Creating an Autoexec.bat file The Autoexec.bat file is a file that contains commands a computer automatically executes when it starts up. In the following steps you are creating a Autoexec.
70 Appendix B: Dialing Translation FAX Set Up and Operation Guide P0886629 Issue 1.0 Loading the Dialing Translation Table file onto the Norstar Voice Mail system To load the Dialing Translation Table file onto the Norstar Voice Mail system you must shut down Norstar Voice Mail and then reboot the system using the DOS system disk you created.
Appendix B: Dialing Translation 71 P0886629 Issue 1.0 FAX Set Up and Operation Guide For information about printing reports, refer to the Norstar Voice Mail Set Up and Operation Guide . 13. Plug in the NAM and wait until the self-diagnostics are completed.
P0886629 Issue 1.0 FAX Set Up and Operation Guide Appendix C: T echnical content of a loadable .PCX file Introduction Norstar Voice Mail FAX supports Paintbrush for Windows 95 .PCX files (black & white only). If you are using another application, ensure that the file format is compatible with the information shown in the following table.
P0886629 Issue 1.0 FAX Set Up and Operation Guide Glossar y Administration The tasks involved in setting up and maintaining the Norstar Voice Mail Mailboxes, greetings, Custom Call Routing (CCR), and set up configuration.
76 Glossary FAX Set Up and Operation Guide P0886629 Issue 1.0 Conventions The way certain information has been described. For example, using underlined text to represent second-line display prompt information. Custom Call Routing (CCR) Tree Call Paths that allow users to select options to direct their own calls.
Glossary 77 P0886629 Issue 1.0 FAX Set Up and Operation Guide Fax-on-demand Mailbox A Fax-on-demand Mailbox is a Norstar Voice Mail mailbox that allows a caller to retrieve Fax messages you have stored in Norstar Voice Mail. Fax Overflow Mailbox The Fax Overflow Mailbox is a Norstar Voice Mail mailbox for your fax machine.
78 Glossary FAX Set Up and Operation Guide P0886629 Issue 1.0 Intercom number length The number of digits in a Norstar extension and a Norstar Voice Mail Mailbox number. The intercom number length ranges from two to seven digits. Language Norstar Voice Mail software is available in either English and French or English and Spanish.
Glossary 79 P0886629 Issue 1.0 FAX Set Up and Operation Guide Point An option along the call Path of a CCR Tree. A Point can be the Home Menu, a Menu, an Information Message, Personal Mailbox, a Fax-on-demand Mailbox or an extension.
P0886629 Issue 1.0 FAX Set Up and Operation Guide Index 81 Index A Answering, Fax 12 B Buttons, telephone 2 C Call methods 7 Fax-on-demand 29 CCR adding a Fax Point 38 changing a Fax Point 39 Home Fax.
82 Index FAX Set Up and Operation Guide P0886629 Issue 1.0 changing fax documents 34 deleting fax documents 34 Maximum number of documents 29 Parameters 28 recording a greeting 34 selection numbers 34.
83 FAX Set Up and Operation Guide P0886629 Issue 1.0 T ell us what y ou think... This is your document. Nortel wants it to work well for you. Please take a fe w minutes to answer the questions on the other side of this page. Fax it back to us at the number provided, or mail it to the address belo w .
84 FAX Set Up and Operation Guide P0886629 Issue 1.0 F ax to: Documentation User Comments Sur vey Nortel Product T raining and Documentation 1-972-684-8699 Please circle the most appropriate number on the scale for each question. 1. Overall, are you satisfied with this document? Y e s 7654321N o 2.
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