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Nor tel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100.
Document status: Standard Document issue: 01.02 Document date: 12 June 20 09 Product release: 6.0 Job function: Product Fundamentals T ype: User Guide Language type: English Cop yright © 2009 Nor tel Netw orks.
Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Contents New in this release 5 F eatures 5 Other chang es 5 Re visi.
- 4 - Contents Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks V oicemail Settings 32 Accessing V oicemail 34 Video.
Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Ne w in this release The following sections detail what’s new in IP Sof tphone 3456 User Guide (NN4 3080- 100) for Nortel Communicatio n Ser ver 1000 Release 6.
Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks W elcome This section introduces IP Softphone 3456 and describes the av ailable f eatures.
- 7 - Welcome Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Requirements The f ollo wing basic hardw are specification is required to oper ate the IP Softphone 3456: • Intel P entium III 1.
Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Feature o ver vie w This section describes f eatures that are a vailab le on the IP Softphone 345 6.
- 9 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Signing in The IP Softphone 3456 should sign in to y our SIP account automatically if your account has been correctly configured.
- 10 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Making a call Calls can be made from the IP Softphone 3456 in a numb er of diff erent wa ys.
- 11 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks dial pad and using the mouse to clic k on the numbers required. The f ollowing instructions show y ou how to open the dial pad an d dial a number u sing the mouse.
- 12 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Receiving calls When a call is receiv ed by the IP Softphone 3456, a n umber of things occur .
- 13 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks T o ans wer the call: • Click on the found on the IP Softphone 3456 interf ace. or • Click on the f ound on the desktop pop -up .
- 14 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks When a call is on hold, it is possib le to make a second call by pressing the Start another call button .
- 15 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Call waiting When y ou are on a call and anot her call comes in, the phone rings and the second call appears in a tab on the phone screen.
- 16 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks • Quick trans fer – P ass the call straight to a n umber in yo ur quic k transf er list (more on this later in this section), or to y our chosen Default qui ck transf er destination.
- 17 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 When prompted, enter the destination n u mber using either the dial pad or th e nu m e r i c key s o n yo ur key b o ar d .
- 18 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Announced T ransfer An announced transf er.
- 19 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 A ne w tab opens and the caller is placed on hold . Enter the transf er destination’ s number .
- 20 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 7 The call is transf erred to the destination and y our phone hangs up .
- 21 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks T o create a quic k transf er list: 1 F rom the main interf ace screen, open the File menu and select Preferences .
- 22 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 3 Click the Ad d b utton.
- 23 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 Enter the full name and pho ne number of the quic k transf er contact.
- 24 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 3 Select the name of the person to whom y ou would lik e to transf er the call. 4 The call is transf erred and the phone hangs up .
- 25 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 2 Enter the name details of the contact and select a Group (f or ex ample, W ork, F r iends, etc).
- 26 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 If y ou entered more than one conta ct n.
- 27 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Dialling Contacts T o dial a contact stra .
- 28 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Conference Calls There are two w ays in which a conf erence call can be estab lished on the IP Softphone 3456: • Star t a conference wh ile on a call by clic king the Conference b utton .
- 29 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks • Star t or receive a call, open other calls using the Star t Another Call butto n and then, once connected, click on the Conference All b utton.
- 30 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Managing Conf erence Calls Removing P art .
- 31 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Disbanding Conferences T o end a conf eren.
- 32 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks V oicemail The IP Softphone 3456 can be configured to regularly check y our CS 1000 v oicemail bo x.
- 33 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 3 Click on the V oicemail tab .
- 34 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 6C l i c k OK . 7C l i c k Appl y . 8C l i c k Close . The IP Softphone 3456 is no w configured to chec k the CS 1000 ser ver f or v oicemail messages.
- 35 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Making a Video Call T o make a video call: 1 Click the Video b utton to open the video panel.
- 36 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Receiving a Video Call When y ou receiv e a video call, the video panel opens automatically when y ou ans wer the call and y ou are be able to see the caller using their own video .
- 37 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4C l i c k t h e Conf erence All bu tton to join all par ticipants into one conf erence call.
- 38 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Disbanding Conferences T o end a conf eren.
- 39 - Feature ove rview Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks Suspending a Conference Conf erences can be suspended b y clicking the Hold butt on . P ar ticipants hav e a hold icon ne xt to their name when a confere nce is suspended.
Nortel Commun ication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.0 2 6.0 12 June 2009 Copyright © 2009 Nortel Networks T r oubleshooting This chapter describes various troub leshooting tips.
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Nor tel Communication Server 1000 IP Softphone 3456 User Guide Copyright © 2009 Nor tel Networks. All Rights Reser ved. Publication: NN43080-100 Document status: Standard Document issue: 01.
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