Benutzeranleitung / Produktwartung NN10041-112 des Produzenten Nortel Networks
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[S tandar d—Nortel Networks Confiden tial] Part No. N N 10041-1 12 April 2003 MCP 1. 1 FP1 ( 02. 0 2) SIP Multimedia PC Client User Guide.
ii NN10041-1 12 [Standar d—Nortel Networks Confid ential] Copyright © 2003 Nortel Networks All righ ts reser v ed. Apri l 2003. The informati on in this document is subj ect to change witho ut notice.
iii SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Nortel Networks Inc. soft ware licens e agreement This Software License Agreement (“Licen se Agreemen t”) is b etween y ou, the e nd-user (“Cu stomer”) a nd Nort el Networks Corp oration and its su bsidiaries and af fili ates (“Nortel Networks”).
iv NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] Government, the respective rights to the software and software documentation are governed by Nortel Networks stan dard commercial l icense in accorda nce with U.S. Fede ral Regulations a t 48 C.
Contents v SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Content s Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Audienc e . . . . . . . . .
vi Contents NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] Main menu shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 S tatus area . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents vii SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 3 Managing your cont act s and calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Call logs . . . . . . . . . . . . . . .
viii Contents NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] Sending all files in a fil e list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 9 Whiteboa rding . . . . . . . . . . . . . . . . . . . . . .
Contents ix SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Adding a new profi le . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 3 Chapter 6 T roubleshootin g . . .
x Contents NN10041-1 1 2 [Standar d—Nortel Networks Confid ential].
Figures xi SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Figur es Figure 1 Installation W izard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 6 Figure 2 Configur ation wizar d - step 1 .
xii Figures NN10041-1 1 2 [Standar d—Nortel Networks Confid ential] Figure 33 Import contacts from Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Figure 34 Buddies tree . . . . . . . . . . . . . . . . . . . . . . . . .
Tables xi ii SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Ta b l e s T a ble 1 Main menu actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 6 T a ble 2 Video config uration set tings .
xiv Tables NN10041-1 1 2 [Standar d—Nortel Networks Confid ential].
15 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] We l c o m e The SIP M ultimedia PC Client Use r Guide provides y ou with the in structions necessa ry to get up an d running with this product.
16 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Acronyms This guide uses the fo llowing acron yms: Related publi cations Othe r publ icati ons re late d to.
17 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] How to ge t help If you pu rchased a ser vice contra ct for your Norte l Networks prod uct from a distri butor or aut horized resell er , contact t he technica l support st aff for t hat distri butor or re seller for ass istance.
18 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ].
19 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 1 Getting st arted T opics in this s ection: • “Wh at is th e SIP Mult im edia PC C lient? ” on .
20 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • vide o calls (one- way and two-way vi deo) • local thre e -wa y call ing • confere nce calls [requi.
21 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] SIP Mu ltim edia PC Cl ient S et When the SI P Multimedia PC Cli ent control s an i2004 Intern et T elephone the configu ration is ca lled a SIP Mult imedia PC Client Set .
22 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Useful terms to kno w The SIP Mult imedia PC Client uses some terms th at may be new to y ou.
23 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Network-based address book Y our personal ne twork-based a ddress book is a key tool fo r managing address es. Y ou can save your addresses fo r quick call access as wel l as or ganize addresses into gr oups.
24 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] If you ha ve access to the SIP Persona l Agent, you can view the feat ures and options available i n your service pa ckage through S ett ings > Pr efere nces .
25 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] • Mouse Recommended hardware and ope rating syst em requiremen ts • 1 GHz (o r higher) Pen tium-class or eq uivalent pro cessor • W indows XP , W indows 2000, W i ndows 98(SE), or W indows NT 4.
26 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 1 Installation W izard The inst aller appli cation will wal k you through t he install ation process.
27 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Launching the SIP M ultimedia PC C lient Double -select th e desktop ic on (if present ) or select the Nortel Networ ks SIP Client f rom the W indows S tart Menu to open the SI P Multimedia PC Client applica tion.
28 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 3 Configur ation wizar d - ste p 2.
29 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 4 Configur ation wizar d - ste p 3.
30 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 5 Configur ation wizar d - ste p 4.
31 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 6 Configur ation wizar d - ste p 5 Note: SIP Multimedia Blended PC Cli ent users can click Next to s kip t he Audio T est Call step.
32 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 7 Configur ation wizar d - ste p 5 Signing in to the SIP Multimed ia PC Client Y ou will be prompt ed to sign in t o the SIP Mul timedia PC Clie nt when y ou launch it.
33 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 8 Sign in 2 Ente r yo ur pa sswo rd . 3 Click on the Remember my password check box if you do not want to enter your pass word every ti m e you sign in.
34 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 1 Drag-and- drop the desktop SIP Cli ent icon ont o the task bar Sta r t button. 2 Place t he file into th e Programs S tartup pro gram group. If you ar e running W indows 98 First Ed ition 1 Right-c lick on the St a r t menu and se le ct Explor e .
35 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Underst andi ng the Blend ed SIP Multimedia PC Cl ient interface When the SI P Multimedia PC Cli ent is running i n Blended mode, some parts of the main GUI are not avai lable.
36 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Main men u action s The foll owing actions are availab le from the m ain window menu: Ta b l e 1 Main menu .
37 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Main menu shortcut s The SIP Multime dia PC Client i ncludes many key board short cuts that make it fast and.
38 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • Send Insta nt Message for s ending an instant message • V oice Mail for c alling a voi ce mail syste .
39 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 12 SIP Mu ltime dia PC Client Sy stem tray icon When the SIP Multimed ia PC Client is offline the icon in t he system tra y will change t o red and orang e with a bar cross ed through it .
40 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ].
41 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 2 Multimed ia co mmunica tion T opics in this s ection: • “Making a call” on pa ge 41 • “Rec.
42 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • Enter an address ( IP address, SIP ad dress, or public tele phone number) in th e Addr fie ld, and press Enter or click the Call b utton. When dial ing a public telepho ne number , no punct uation is re quired.
43 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Receiving a call When th e SI P M ul ti me dia PC Cl ie nt is running o n you r c om put er and receives a n incoming c all, it displ ays a Call Control window on your PC sc reen.
44 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] — Redir ect - When select ed, a Redirect wi ndow appears where yo u can select or enter an a ddress where the calling par ty will be redir ected to.
45 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] •t h e use rna me of the c alling part y in the window heade r . If the re is a displa y name assoc iated with the c aller , that name appears in th e display ar ea at the bottom of the window .
46 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 15 Active Call Control win dow The f ollo w ing b utto n s/f eatu r es ar e ava ilab le in th e ac t.
47 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Ending a call T o end a call, click Ha ng Up in t he Call C ontr ol w i ndo w . Holding a call T o put a call on hol d 1 Make a cal l or answer an incoming call.
48 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] T ransferring a call Y ou can transfe r an active cal l without ta lking to the per son you are tr ansferring the cal l to (blind tr ansfer), or you can consult with the person who will recei ve your tr ansferred ca ll (consult transfer).
49 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 1 Select T ran sfer in the Cal l Cont ro l window . A T ra nsf er Ca ll window appe ar s. 2 Ente r a tra n sfe r add r ess , such as a tele p hon e numb er o r SI P add r e ss ( or by select ing an Addr ess Book , Inbox , or Outbox ent ry).
50 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] the audio conference ser ver , the SIP Multimedi a PC perf or ms a bli nd t ran sf er of the t ransferee a nd the transfer destinati on to the audio co nference.
51 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Removing a person from a three-way call Y ou can choose fr om one of the fo llowing optio ns to remove a pers on from a three -wa y call : • Selec t Hang up in t he Call Control wi ndow to drop the person from the ca ll.
52 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Leaving a confer en ce Any user c an depart fr om a conference cal l by pressing t he Hangup button on their Ca ll Cont r ol wi ndo w for the c onf er ence ca ll .
53 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] T o se n d an in s tan t mess age , com p lete the fol low ing st eps in the Instant Mess age window . Figure 18 Sendi ng an i nstant message 1 From the l ist of Addre ss Book Entries , high light an entry a nd select the right -arr ow .
54 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 2 Enter you r message in t he text box at th e bottom of the Instant Me ssage window . If desired, y ou may format the text by usin g the four for matting control buttons (color , bold, i talics, and unde rline).
55 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] with the curr ent w eb pag e URL alread y ent ered fo r you .
56 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Co-brows ing web pa ges Y ou can set the S IP Multimedia PC Clie nt to automati cally push a ll viewed web pages to the far -end computer . T o automatically pu sh web p ages , cl ic k Enable auto web push from the Conf irm W eb Push wi nd ow .
57 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] See Chapte r 5, “Advance d set-up,” on page 97 fo r m or e info rmat ion on confi gur in g th e SIP Mu ltim edia PC C li ent for u s e wi th a voi c e ma il sy stem .
58 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 21 V oice m ail com mand bu ttons If you ar e configured as a SIP Multimedia PC Client Set, you c an use the dia lpad buttons on the i2004 I nternet T elephone to manual ly enter voi ce mail commands as we ll.
59 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] There ar e pre-defin ed video settin gs for: •H o m e •O f f i c e • Con ference room • Recept ion only The defau lt setting for video is disabled (of f).
60 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 3 If the AddIn find s multiple t elephone n umbers for the cont act then you will be prompted t o select a number to call. Sel ect a number fr om the pull-dow n list and cli ck S tart Call .
61 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 3 Managing your con t act s and calls T opics in this s ection: • “Call l ogs” on page 61 • .
62 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 22 Inbox Returning a m issed cal l Y our missed calls ar e highli ghted i n bold .
63 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Checking your outbox T o check your outbox for a list of y our outgoing c alls 1 Click th e Outbox butto n fr om the SIP Mu ltime dia P C Cli ent m ai n GU I. 2 T o sort the ca ll entries in your outbox by a ny of the dis played catego ries.
64 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 1 Select the call log entry you wish to delete. 2 Click th e De lete button o n the Call Logs windo w . The SIP Multimedi a PC Client wi ll bring up a delete confir mation dialog box.
65 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 24 Addr ess book V iewing an address book entry T o view informatio n about an entr y in your net work-based addr ess book 1 Select the Address Book entry .
66 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 25 View addre ss book entry op tions Adding a new g roup to your network-based address book The Add New Gr oup option hel ps you keep tr ack of users by grouping si m ilar entrie s into a common ad dress book grou p.
67 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 26 Add New Group 2 In the Add New Gro up dialog box, ente r a name for th e group.
68 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 1 Right-c lick the Addr ess Book folde r an d s ele ct Add new Addre ss Book Entry .
69 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 29 Add ne w entry - user infor mation 3 If you wan t the entry to a ppear in your list of Buddies, select the checkbox next to Buddy . 4 T o add the entr y to a group, se lect a group fr om the Group drop down lis t.
70 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 30 Add ne w entry - user ph one in formatio n 6 Click th e Other button to ad d the entr y’ s home addr ess and any freefor m text note s.
71 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Deleting an address book entry T o delete an addre ss book entry 1 Right-c lick on an Addr ess Book entry a nd select Remove this entry . 2 Click Ye s to c onfir m del eti on.
72 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 32 Ou tlo ok se curi ty 2 Click in the Allow acce ss for 1 minute chec k box.There is a delay while the SIP Mu l tim edia P C Cli ent re trie ves th e inf o rmat ion and di spla y s th e O utl o ok Contacts Import wind ow .
73 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 33 Import contacts from Outlook 3 Select s ingle e ntries in the Outlook Cont acts list an d click the arrow button to move them ove r to the Sele cted Contacts l ist or click t he double arr ow to move all o f the contac ts.
74 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Managi ng your Budd ies The SIP Mult imedia PC Client allows you to mark an address book entry as one of your Buddi es. The SIP Multimedi a PC Client displa ys the presen ce information (the onl ine status) of Buddies entr ies.
75 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 34 Bud die s tree List of Buddies actions Y ou can take the following act ions for your list of Buddie s: • Right -click on a Buddies ent ry to display a pop-up menu with actions t hat you can perf orm.
76 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 35 View buddy entry op tions Screening calls For any numbe r of incomi ng call numbers, y ou can define s pecial cal l-handling procedur es by the time of day and day of wee k, for designate d periods or a lways.
77 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Special call h andling opti ons for incom ing calls For a spe cified calli ng number , SIP addre ss, username, or IP address, y ou can define t he action th e SIP Multimedia PC Client shoul d take.
78 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 36 Call Scr eening wind ow 2 Click th e New Entry button on t he right si de of the Call Scr eening window . The SIP Mu ltimedia PC Client presents a blank template fo r you to enter scree nin g inst ructi ons .
79 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 1 Enter a Nu m ber to Screen – either the name or public number you wish to scr een. 2 Click Enabl e scree ning for this number to ac tiv ate or dea ctiv a te th is functi on.
80 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • Forward cal l to a public te lephone number , such as a home n umber or mobile pho ne.
81 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 4 In the Name of Recording field, ente r an eas y-to- rem emb er n ame . Thi s na me appears on the list of g reetings you can select fro m the Call Scre ening window .
82 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ].
83 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 4 Multimedia collabo ration The SIP Mult imedia PC Clie nt enables t wo users to tea m togethe r in a multimedi a collabo ration sess ion and enable s one PC to suppor t multiple o ne-on-one coll a bor atio n se s sio ns si mult ane ous l y .
84 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Initiating a collabo ration There ar e two types of collaborati on sessions, standalone s essions and se ssions integr ated with an a ctive call. St arting an integrated collaboration sessi on T o create an in tegrated coll aboration s ession 1 Make a call.
85 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 37 Collab oration - to ol s St arting a st andalone collaboration session T o open a standa lone collabo ration session 1 Select T ools > Coll aboration > S tart Collabora tion.
86 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 38 Open a collabo ratio n sessi on 2 From the l ist of Addre ss Book Entries , high light a user to invite and s elect the rig ht-arrow . Or , enter a user’ s addres s in the Additional us ers field an d select the up-ar row .
87 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 39 S top a Collab oration Ca ll 2 Highligh t the collabora tion sessi on to end, and se lect St o p . 3 The SIP Mu ltimedia PC Client closes the selected colla boration sessi on.
88 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] The SIP Mult imedia PC Client displays a Fil e Trans fer window for eac h active collaborat ion session.
89 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Setting the preferre d director y to store incoming files T o set the prefe rred direct ory to store in comi.
90 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Whiteboarding Once a colla bor at ion session is star te d, you an d another user can shar e a common drawing wi ndow .
91 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Opening a shared whiteboard worksp ace on your PCs T o open a shared work space 1 Select T ools > Coll aboration > Whit eboard fro m the SI P Mu lt im ed ia PC Client me nu.
92 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Collaborating with the clip board Once a col laboration session has been s uccessfull y started, t wo users.
93 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 2 The SIP Mu ltimedia PC Client displays a c lipboard contr ol window for ea ch active collaboration session and t he username of t he remote par ty appears i n the ti tle bar of the c ontrol window .
94 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Accepting or declining the dat a transfer from the other user Once the c lipboard cont ents have bee n successfully received by t he SIP Multimedi a PC Clien t, you ca n copy that inf ormat io n to your W indows clipboard.
95 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] T ip: The data fo rmat sele cted for the cl ipboard tran sfer determ ines how the cli pboard data a ppears when it is finally pas ted into an a pplication.
96 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ].
97 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 5 Advanced set-up T opics in this s ection: • “Confi guring your p references” on p age 97 • .
98 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Set t ing up y o ur use r p rofil e T o set up your us er profile 1 Select T ools > Prefer ences and the User list item to d ispla y a window fo r you to ide ntif y yours elf .
99 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 3 Select your IP Addr ess , if dif ferent from the default IP a ddress the SIP Multimedi a PC Client detected f rom the W indows net working subsys tem.
100 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] — low speed (28.8K Modem, 33.6K Modem — medium speed (56K Modem, 64K ISDN) — high spee d (LAN, Cable, DSL, ADSL, 128K, ISDN) The SIP Mu ltimedia PC Client sele cts the voic e coder/decod er (codec) ba sed on this co nnection spee d.
101 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 45 Prefer ences - Ne twork inf ormation 2 Select your proxy ser ver in the Net work Configurat ions list. 3 Click Edit . The Networ k Confi gurati on window d ispla ys your pr oxy addr ess, port and domain name.
102 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 46 Prefer ences - Net work confi gurati on . 4 Select Auto Connect at start up if you wan t the SIP Multim edia PC C lien t to automa tically con nect to the p roxy server when yo u start the program.
103 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 47 Prefe rences - Au dio se ttings 2 Set Ringer Settings—Rin ger On or Ringer Off —t o define wheth er the applica tion should p lay ringing sound s.
104 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Setting up video (op tional) Y ou can choose various video se ttings to s uit your part icular need s. The pre-con figured values i n the V ideo window wil l apply to most use rs.
105 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 2 Select the video conf iguration th at most closely meets your nee ds.
106 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 49 Video camer a configu red for u se by the c lient If the vide o came ra is in co mpat ible w ith th e SI P Mult im edia PC C lient, follow t he on-screen directions to configure the camera.
107 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] OR Select the Vi deo disabled checkb ox. Y ou will not receive or tra nsmit video.
108 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 50 Custom Video config uration 2 Adjust t he custom video configuration u sing the guid elines below .
109 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] • Low , Me d , and Hi gh qual ity setti ngs -- allow you t o specify the amount of det ail in th e t ransmi tted video. High q ualit y tr ansmi ts t he most det ailed images, but at the expense of CPU and network b andwidth.
110 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 51 Sampl e video fo rmat wind ow 1 Figure 52 Sampl e video fo rmat wind ow 2 Y ou can manipulat e the following c ontrols: — Resoluti on.
111 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] — Pixel De pth and Compr ession. This specif ies the org anization of the video dat a captured by th e camera. The SIP Multimedia PC Client support s two: RGB 24 and I420 , altho ugh others may work.
112 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 53 Prefer ences - V oi ce Mail 2 Ente r the V oicemail Phone Number of your voice mail sy stem, without punctuat ion. Remember to e nter any extra d igits require d by your or ganization’ s phone network .
113 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] replie s. The SIP Multimed ia PC Client will use this inf ormation to suppo rt at-a-s elect voice mail functions. 6 Optional ly , define up t o two c ust om voi ce mai l f unct io ns an d the keystroke s that a ctiva te th em.
114 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 54 Prefe rences - RAIDer Link 2 Enter an y prefix code s required to ga in access to local and lon g-distance outside line s fro m your or gani zati on’ s phone system, f or exa mple , ente r ‘9 ’ t o get a lo cal line.
115 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Figure 55 Prefer ences - i200 4 2 Check Use the i2004… to indica te that you want the i2 004 Internet T elephone to provi de premium-qualit y voice while the PC provides adv anced IP and mult imed ia ser vice s.
116 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] using a p rivate LAN in a home offi ce.This is not usually requir ed for work of fice use. The default for t his featur e is not active . This step is optional.
117 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 3 If you do not want to re ceive files, cl ick the Disable File Receive checkbox . This ste p is optiona l. 4 Click Ok to save your ch anges or Can cel to exit without saving.
118 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Specifying mi scellaneous settings Miscell aneous network p references al low you to cust omize your tool tips, sile nt start up, standby mode f or laptops an d the presentat ion of the in terface.
119 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Specifying a tool t ip s delay T o specify the delay before t he tool tip s hows up 1 Select T ools > Pr efere nces and the Misce llaneo us list i tem.
120 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 3 Click Ok to save your ch anges or Can cel to exit without saving.
121 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Using the aud io wizard to configure au dio volume T o test and adjus t audio sett ings for opt imal voice trans mission and re ception qualit y 1 Select T o ols > Aud io Wiza rd to start the wiz ar d t o test and a d ju st your a udio volume.
122 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 4 If you do not hear yours elf during the test, clic k the Settings but ton in the Audio T est Complet ed window t o display an Audio Properti es window . Select playback and recordin g devices fr om pull-down menus.
123 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Configuring mu ltiple pro files If you are a laptop user , you may hav e different configurati on needs, dependi ng on where you a re located (fo r example, at work o r at home).
124 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Figure 62 Profi le Manage r 2 Click th e New button. A w indow pro mpts you to ente r a profile na me. 3 Enter t he name of the new pro file. 4 Click Ok to save your ch anges or Can cel to exit without saving.
125 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Tip: From the Pr ofile Manager wind ow you can rename, d elete as well as laun ch profiles.
126 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ].
127 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Chapter 6 T roublesh ooting This sec tion describes how to resolve some common problems tha t you may encoun ter while using the SIP Mult imedia PC Client .
128 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Some sound cards have input mixing ca pabilities . T o see if you r card suppor ts this 1 Launch th e W indows volume c ontrol applica tion via St a r t > Programs > Acc ess ori es > Mult ime dia > Vo l u m e C o n t r o l .
129 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] I am using a headset and cannot speak when the o ther p arty is speaking Y ou may have the Echo Reducer set too hi gh. The Echo Reduce r is intended f or people who are using the ir computer' s speakers inst ead of a heads et (with microphone .
130 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Should I activate the option “routes voice to/from i2004 (for private IP addresses)”? This fiel d i s us ed to a ctiv a te th e SI P Mu lt ime d ia P C Clien t NA T f or hom e us e using a d ial-up connec tion, cable modem, or DSL.
131 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] I hav e prob lems comp leting a c all to the p ublic netw ork. I keep getting the message “your call cannot be completed as dialed; please check number a n d dial again.
132 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] I cannot p a st e from my cl ipb oa rd int o m y wh it e boar d The SIP Mu ltimedia PC Client does not suppo rt copying fr om or pasting to t he whiteboa rd.
133 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] 2 If video is not bei ng displayed i n the V ideo Conf iguration win dow , se lect your video ca mera from the V ideo Driver dr opdown menu (it is p robably “Mic roso ft W DM”) .
134 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] 4 Choose ei ther RGB 24 or I42 0 in this cont rol, and press Ok , then press Cancel to close the V ideo Conf iguration window , and press Canc el again to close Pr eferences.
135 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Appe ndix A Button references This sec tion describes the followin g buttons on t he SIP Multimedia PC Client.
136 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Display s a pop-up di alpad w indow to acce ss voice mai l functio ns by pointi ng and clic king on an o n-screen keyp ad.
137 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Brings up the SIP Multimed ia PC Client c all log wind ow and displa ys all outgo ing call lo gs.
138 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] Incoming call control butt ons Active call contro l buttons Ta b l e 5 Inco ming call b uttons Icon Descript ion Answers the incom ing cal l. The Inc oming C all Contr ol win dow is rep lac ed by an Act ive Call Cont rol w ind ow.
139 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] Used to Mute/Unmute the microph one. Brings up a window th at allows you to c ompose, an d send an inst ant messag e to the other p arty . Allo ws yo u to t ransf er a cal l to an oth er par ty .
140 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ].
141 SIP Multi media PC Client User Gu ide [Standar d—No rt el Netwo rks Confide nti al ] Appe ndix B Hard ware note s T opics in this s ection incl ude • “Compat ible video camera s” on page 1.
142 SIP Mult imed ia PC C lient U ser Guid e [Standar d—No rt el Netwo rks Confide nti al ] • the i nstallation of other soft ware packages on t he user's PC. Comp atib ility with the client application The respo nsibility of ensuring c ompatibilit y of the camera with the SIP Multim edia PC C lie nt app lic ation is cr itic al.
Index 143 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] A acronyms 16 address boo k adding a group 66 adding an en t ry 67 managing 6 4 audio 122 audio s ett.
144 Index [Standar d—Nortel Networks Confid ential] sing le fil e se nd 89 file exchange settings 1 16 disabling 117 set incoming folder 1 16 G greeting 80 H help 39 hold holding a call 47 retrievin.
Index 145 SIP Mul timedi a PC Clie nt User G uide [Standar d—No rt el Netwo rks Confide nti al ] prefix digits 11 4 record a gre eting 80 requirem ents minimum 24 optional 25 recommended 25 S screen.
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