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Enterprise Edge Feature Progra mming T elephon e Guide © 1999 No rtel Ne tworks P0908510 Is sue 01.
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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Contents Chapter 1 Getting Started 13 Using this guide 13 Understanding programming 13 Before you start 14 What you’ll need to d.
4 Contents Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Displaying Call Information for a call on hold 33 Making Call Display information appear automatically at a telephone.
Contents 5 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Making a priority call 49 Giving a telephone the ability to make priority calls 49 Using Ring Again 50 T urning on Ring.
6 Contents Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Chapter 8 F orwarding yo ur calls 65 Forwarding your calls to another telephone 65 Canceling Call Forward 65 Using Ca.
Cont e n t s 7 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Chapter 10 Tracking your incoming calls 83 Using Call Log 83 Call Log options 84 Logging a call manually 84 Deletin.
8 Contents Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Changing how calls are dialed 100 Changing the language used on the display 100 Making the display lighter or darker .
Cont e n t s 9 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide ISDN applications for PRI 115 V ideoconfere ncing and video telephony 1 15 Desktop conferencing 1 15 File transfer .
10 Contents Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Controlling access to your Enterprise Edge system 128 Direct inward system access (DISA) 128 Class of Service (COS) .
Contents 11 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Chapter 19 Tro ubleshooting 145 Using the alarm telephone 145 Reporting and recording alarm codes 145 Testing the tele.
12 Contents Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Getting Star ted Your Enterprise Edge telephone system has many power ful features that can be customized to keep up with changes in your workplace.
14 Getting Started Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 • Personal programming is available to anyone through the Feature button on their Enterprise Edge telephone. It allows individuals to change how their telephone works to suit themselves.
Getting Started 15 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Display buttons Dial pad Used f or dialing numbers when you a re makin g call s. It’s als o used fo r enteri ng number s and letters w hen you’re p rogrammin g.
16 Getting Started Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 A map for working in programming The programming maps on the following two pages show the Enterprise Edge programming levels. For additional programming information, refer to the Enterprise Edge Programming Operations Guide .
Getting Started 17 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Detailed programming map showing settings Line s Line 001-364 Name Trun k /l ine da t a Trunk type Line type Di.
18 Getting Started Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Detailed programming map (cont’d) Restriction filters Filter 00-99 Restrictions Restriction 01 Digits Overr.
Getting Started 19 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Detailed programming map (cont’d) System sp eed dial Speed dial 01-70 External # Passwords COS passwords COS .
20 Getting Started Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Detailed programming map (cont’d) General se ttings (cont’d) Remote access Remote access packages Package.
Getting Started 21 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide The M7410 Cordless Telepho ne (C T) The M7410 CT allows you to move freely ar ound your workspace and still have full access to all your Enterprise Edge system feat ures.
22 Getting Started Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Frequent programming operations The following sections highlight the most frequently used programming operations. You need to start a Unified Manager session to program these fea tures.
24 Frequent programming operations Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 1. Se lect Syst em Speed dial . 2. Select the two-digit speed dial c ode (01 to 70). 3. Type in the telephone number (up to 24 digits) you wish to save as a spee d dial and press Return.
Frequent programming operations 25 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Changing the name of a line You can add a descr iptive name to a line to further identify it within your network. For example, in a ddition to the line number you may wish t o describe the line’s properties (for example, Local).
26 Frequent programming operations Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Change the number of times the telephone rings be fore it is forwarded After you have assigned a Fwd no answer destination, you can set the number of times the telephone rings before the call is forwarded.
Frequent programming operations 27 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide 5. Choose a Fwd on busy to setting: enter an internal or external number, or a destination code.
28 Frequent programming operations Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 What would you like to do next? Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either t he Table of Contents or the Index.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Answering calls Answering incoming calls with Hunt Groups Your Enterprise Edge system now allows you to establish Hunt Groups in your system. Hunt Groups are a gr oup of Enterprise Edge set D Ns that can be called by a single director y number.
30 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 What line indicators mean Rings you may hear Answering calls at a prime telephone Each line in an Enterprise Edge system can be assigned a prime telephone. Calls not answered at their normal destinations are tran sferred to the prime telephone.
Answering calls 31 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Using a central a nswering position (CAP) module A central answering positi on (CAP) is an Enterprise Edge M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP.
32 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 The indicator is off when a telephone has: • no active ca ll • a call on hold and no other active call Release button Pressing ® ends a call. You do not have to put the receiver down.
Answering calls 33 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Call Information is a vailable for calls even if they have bee n transferred, forward ed or rerouted in some way. Names and numbers for e xternal calls are displayed only if you have subscr ibed to Call Display services from your telephone company.
34 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Changing which info rmation is shown first about a c all Depending on the services you subscribe t o, Call Di.
Answering calls 35 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Answering any ringing telephone using Group Pickup ƒ‡ fi Your Enterprise Edge system can be divided into nine pickup groups. If you ar e a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group.
36 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Trunk Answer ƒ° ‚‚ The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using.
Answering calls 37 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide You cannot make calls using Answer buttons. If more than one call is ringing at someone’ s telephone, the first c all appears on the attendant’s Answer button.
38 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 2. Press ® . The call is disconnected. 3. Press the line button of the held call to speak to the remaining person. On a M7100 telephone: 1. Press ƒ£‹ , to place one caller on hold.
Answering calls 39 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide 1. Press ƒ£‹ . The first party is on hold. 2. Press ˙ , if necessary, to switch parties. You can re-establish the conference . 3. Press ƒ‹ . 4. Take the held ca ll off hold.
40 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 You hear the caller ’s voice through your telephone’s spea ker. Continue to speak to the caller through the telephone receiver. Y our telephone’s microphone is off, so the caller does not hear people in your off ice.
Answering calls 41 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Muting Handsfree 1. Press © to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfre e call. 2.
42 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 1. Se lect Terminals & S ets . 2. Select a D N number. 3.
Answering calls 43 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide T urning Privacy on or o f f for a call ƒ° ‹ Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button.
44 Answering calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the receiver again or pre ss © within one second to be reconnected to your call.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Making calls There are many wa ys to make a call, depending on the programming and the type of call, as follows: • Pick up the receiver and dial. The Enterpri se Edge system supports three methods of dialing.
46 Maki ng call s Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Choosing a line using a li ne button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call.
Making calls 47 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and a telephone can be programmed to access a ny number of them. A line pool access c ode is a number you dial to get a line pool.
48 Maki ng call s Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Changing how you dial your call s ƒ• °¤ 1. Press ƒ•°¤ . 2. Press £ or NEXT until the dialing mode you want appears. 3. Press ˙ or OK to select the displayed dialing mode.
Making calls 49 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide When the internal num ber you have called is busy Priority Call ƒfl · If you get a busy signal or a Do Not Disturb message when you call someone in your office, you can interrupt them.
50 Making calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 You can make a priority call only while your telephone displays: Using Ring Again ƒ¤ Use Ring Again when you call someone on your Enterprise Edge system and their telephone is busy or there is no answe r.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Time savers for making calls Storing a number on a memor y button for Autodial You can program memory buttons for one-touch dialing of internal or externa l telephone numbers. Buttons used for lines, answer or Handsfree/Mute ca nnot be used as autodial buttons.
52 Time savers for making calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Using intercom as the line for Autodial If you press ∆ as the line for an external autodial number, you must include a valid line pool access code or a de stination code.
Time savers for making calls 53 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Last Number Redial records a maximum of 24 digits. Prevent ing a telephone f rom using Last N umber Redi al Last Number Redial can be restricted at individual telephones.
54 Time savers for making calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Speed dial numbers may include host system signaling codes. Making a speed di al call ƒ‚ 1. Press ƒ‚ to quickly dial external telephone numbers that have been programmed onto speed dial codes.
Time savers for making calls 55 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Dis pla ys Using Saved Number Redial ƒfl ‡ You can save the number of the external ca ll you are on (provided you dialed the call) so that you ca n call it again later.
56 Time savers for making calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Dialing a sav ed number Press ƒfl‡ when you are not on a call. If you have a programmed Saved Number Redial button, you can use Button Inquiry ( ƒ•‚ ) to check the last number before you dial it.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Handling many calls at once Using Hold You can temporarily suspend a call by pressing ˙ . When a call is on hold, its indicator flashes on all telephones that have access to the line.
58 Handling many calls at once Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 4. When the person re turns, that is, you hear them through your telephone speaker, simply lift the receiver to resume the conversation.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide T ransferring calls Using the transfer feature ƒ‡ ‚ Transfer allows you to direct a call to a telephone in your Enterpr ise Edge system, within the Enterprise Edge network, or external to Enterprise Edge.
60 Transferring calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 While on a conference call, you can remove yourself from the c onference and connect the other two callers using the Transfer feature .
Transferring calls 61 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Using Camp-on ƒ° ¤ You can transfer an external ca ll to another telephone, even if all of its lines are busy. 1. Press ƒ°¤ . 2. Dial the number of the telephone to which you want to camp the call.
62 Transferring calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Parki n g a call ƒ‡ › You can suspend a call so that it can be retrieved from any telephone in your system. 1. Press ƒ‡› . 2. Use the Page feature ( ƒfl‚ ) or press PAGE to announce the retrieval code displayed by your telephone.
Transferring calls 63 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Your installer programs both the Call Park prefix a nd the delay before par ked calls are returned to the originating telephone. External calls parke d for longer than the programmed delay are retur ned to your telephone.
64 Transferring calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Using Callback When you direct a call you have answere d to another telephone, the system monitors the call to make sure it is answered. If no one answers the call within a set length of time, the system directs it back to you.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide For warding your calls For warding your calls to another telephone ƒ› Press ƒ› and enter the number of the telephone to which you want your calls forwarded. You ca n forward your calls to an internal or external telephone.
66 Forwarding your calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwa rding their calls to you.
Forwarding your calls 67 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Forward o n busy Forward on busy redirects your calls to another telephone on your Enterprise Edge system when you are busy on a call, or when you have Do Not Disturb activated at your telephone.
68 Forwarding your calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 • use the inter nal number of your voice mail a s the destination when you program Forward no Answer .
Forwarding your calls 69 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide • Enter an external telephone number ( using no more than 24 digits) then press ˙ or OK . • Press ˙ or OK if the line you have chosen as the outgoing line is a private network line that does not require you to dial digits.
70 Forwarding your calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines.
Forwarding your calls 71 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Displays while canceling redirection How Line Redirection is diff erent from Call Forw ard Call Forward forwards all calls that arrive at a particular telephone to an internal or external telephone.
72 Forwarding your calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Using Line Redirection You redirect lines a t a telephone, but once redir ected, the lines are redirec ted for the entire system. You can redirect only lines that appear at line buttons on your telephone.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Commun icating in the office Pagin g ƒfl ‚ Paging allows you to make announcements over the Enterprise Edge system using the telephone speakers, or your loudspeaker system, if one is available.
74 Communicating in the office Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 3. Double-click Capabilities . 4. Choose a Paging setting: Yes or No . Creating page zones Each telephone can be assigned to one of six zones for receiving pages.
Communicating in the off ice 75 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Displays Using Pag e with extern al paging equipm ent When you make a page that uses external paging equipment (e xternal page or combined page), the Long Tones feature is automatically activated for the external paging system only.
76 Communicating in the office Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Sending a message ƒ⁄ You can leave a message on the display of another tele phone in your Enterprise Edge system. You can send up to four messages to different telephones, including your message center.
Communicating in the office 77 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Viewing your messages ƒfl fi You can receive up to four messages from diffe rent telephones, including your message center. A single message from your message cente r may pertain to several messages.
78 Communicating in the office Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Analog telephones connected to an ASM cannot retrieve external message s by using the Message Waiting Reply feature ( ˚•flfi ). For e xterna l messages, users must call back the external voice mail center to retrieve the ir messages.
Communicating in the office 79 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Viewing messages you have sent ƒ⁄ On a telephone with a two-line display, you can view the messages you have sent. 1. Press ƒ⁄ . 2. Press SHOW to display your first sent message.
80 Communicating in the office Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Using V oice Call ƒfl fl You can make an announcement or begin a conversation through the speaker of another telephone in the system. Making a Voice Ca ll Press ƒflfl .
Communicating in the office 81 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Preventing Voice Calls to your telepho ne using Voice Call Deny Press ƒ°° . Voice ca lls ring like regular internal calls. Your other calls proceed normally.
82 Communicating in the office Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide T racking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line.
84 Tracking your i ncoming calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Call Log options ƒ• °› You can select the type of calls to be stored in your Call Log. Choose from four Autolog options: No one answered , Unans werd by me , Log all calls , No autologging .
Tracking your inc oming calls 85 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Names and numbers for external callers ar e displayed only if you have subscribed to Call Display services from your local telephone company. Viewing a Call Log item Press √ or MORE to view the informati on for a call log ite m.
86 Tracking your i ncoming calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Creating a password to your Call Log ƒ• °fi To access your Call Log through a password: 1. Press ƒ•°fi . The displays reads New passwrd: .
Tracking your incoming c alls 87 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Displays The calle r's name is u navai lable. The calle r’s number is u navailable. _ indicat es a new item . ¯ indica tes that the call was an swer ed.
88 Tracking your i ncoming calls Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Using voice mail If you subscribe to Enterprise Edge Voice Me ssaging, you can access that service through your Enterprise Edge system. Note that a softwa re keycode is r equired for Enterprise Edge Voice Messaging.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Customizing your telephone Finding out what a button does using Button Inquir y ƒ• ‚ You can check the function of any line, intercom, or progra mmed button on your Enterprise Edge telephone by pressing ƒ•‚ .
90 Customizing your telephone Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Changing the language on the display You can select the language used on the display of each Enterprise Edge telephone. Enterprise Edge software supports three languages: English, French and Spanish.
Customizin g your telephone 91 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Erasing a f eatur e bu tton 1. Press ƒ•⁄ . 2. Press the fe ature button. 3. Press ˙ or OK to era se the button. Displays The name of the f eature a ssigned to a bu tton is displaye d when you press the bu tton.
92 Customizing your telephone Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Applying b utton cap labels Before you apply button labels, activate the Button Inquiry feature ( ƒ• ‚ ) to verify the button funct ions, and to avoid activating features as you put the labels onto the buttons.
Customizin g your telephone 93 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Enterprise Edge default button assignments During Startup, the Enterprise Edge installer chooses one of the available templates.
94 Customizing your telephone Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 M7310 telep hone button default s The default button assignments for the M7310 telephone depend on the template applied. The exception is the default numbering for the dual memory buttons.
Customizing yo ur telephone 95 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide M7324 telep hone button default s The default button assignments for the M7324 telephone depend on the template applied. Refer to Understanding the telephone buttons on page 14.
96 Customizing your telephone Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Displays Changing the type of ring ĥ fl You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office.
Customizin g your telephone 97 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Hiding the message or calls indication ƒ°‚fl The display that shows you have message s or calls can be r eplaced with the current time and date.
98 Customizing your telephone Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide User prefer ences The User preference s section of programming allows you to program memory buttons, speed dial codes and other settings for any Enterprise Edge telephone on the system.
100 User preferences Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Changing User Spee d Dial 1. Se lect User Speed Di al . The display shows the speed dial codes that ar e currently programmed. 2. Enter a new speed dial and press Return.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Programming Hunt Groups The Hunt Groups feature allows a group of Enterprise Edge sets to be called by a single directory number ensuring that calls are ea sily routed to the appropriate group.
102 Programming Hunt Groups Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 • Page Zones • Voice C all Adding or removing members from a group Members of the group can be any Enter prise Edge set, or portable.
Programming Hunt Groups 103 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Assignin g o r un a ssi gni ng lines to a gro up Configure the prime set for a Hunt Group’s line to None to avoid delaye d ring transfer of external Hunt Group calls to the prime set before the Hunt Group can receive the call.
104 Programming Hunt Groups Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 If a Hunt Group has available members but nobody answers the ca ll, the call is routed through the Hunt Group list until either someone answers the call or the queue time-out occur s.
Programming Hunt Groups 10 5 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Progr amming t he queu e tim e-ou t This setting al lows you to program the number of seconds a call remains in the Hunt Group queue before it is routed to the o verflow position.
106 Programming Hunt Groups Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide T elephone features Installing Enterprise Edge telepho nes If you are connecting an Enterprise Edge te lephone for the first time, refer to the following illustra tions as a guide.
108 Telephone features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Mounting an Enterprise Edge telephone on the wall Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-workers’ telephones.
Telephone features 109 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Telephone names and line names can contain both letters and numbers, but cannot be longer than seven characters.
110 Telephone features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Displays Using Do Not Disturb Once you turn Do N ot Disturb on, calls are f orwarded to the prime telephone only if there is no other telephone on which the line appears.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide ISDN PRI Integrated Services Digital Network (I SDN) technology provides a fast, accurate and reliable means of sending and receiving data, image text and voice information through the telephone system.
112 ISDN P RI Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Your Enterprise Edge system sends the Business Name concatenat ed with the set name on an outgoing call but only after the Business Name has been program med.
ISDN PRI 113 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Call by Call service selection for PRI PRI lines can be dynamically allocated to different servic e types with the Call by Call feature. PRI lines do not have to be pre-allocated to a give n service type.
114 ISDN P RI Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 • allows long distance carrier selection via user-dialed Car rier Access Codes Consult your customer service representative to de termine how your dialing plan is configured.
ISDN PRI 115 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Automatic Recall Automatic Recall allows you to automatically dial the number of the last call you received.
116 ISDN P RI Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 LAN to LAN bridging Local area network (LAN) bridge /routers allow flexible interconnection between LANs using ISDN, with charges incurred only when information is actually transmitted.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Using System features Using alternate or scheduled ser vices There are three types of Service s to make your Enterprise Edge system handle calls differently on diffe rent days and at different time s of the day: Ringing servic e, Restriction service and Routing service.
118 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 1. Se lect Servic es . 2. Select the ser vice you want to program: Ringing , Rest riction , or Routi ng . 3. Double-click a Schedules option: Night , Evening , Lunc h , Sche d 4 , Sched 5 , or Sched 6 .
Using System features 119 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide T urning Ser vices on and of f using feature codes The master control for s e rvices is in programming. Se e Turning Services on and off on page 117. Day-to-day use of Services is contro lled using the following feature codes.
120 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Viewing the active Services from a one-line display telepho ne 1. Press ƒ°‡‚ . The display s hows the first active Se rvice. 2. Press £ to move through the active schedule.
Using System features 121 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Direct-dial calls to a direct-dial telephone ring at the extra -dial telephone (the extra- dial telephone is designated by your installer) only when you enter the Ringing service feature code ( ƒ °‡⁄ ) at that di rect-dial telephone.
122 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 You cannot forward calls to a direc t-dial telephone that is outside your Enterprise Edge system. See Making changes to Call Forward No Answer on page 25.
Using System features 123 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Making a te lepho ne a hotline t elephone You can set up a telephone as a hotline. You need to start a Unified Manager se ssion to program this feature. See Getting Star ted on page 13 for more information.
124 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Partial prevent s: Full, in additi on to the restric tions outlined for Part ial lock, prevents: Changing Set Lock programming for a telephone You need to start a Unified Manager se ssion to program this feature.
Using System features 125 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide 4. Choose an Aux. Ringer setting: Y (Yes) or N (No). Your installer can program the auxiliary ringer to start ringing f or incoming lines as part of Ringing Service.
126 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Paus e ƒ‡ ° The Pause feature enter s a 1.5 second delay in a dialing sequence on an external line. This is often required for signaling remote devices, such as answering machines, or when reaching through to PBX feature s or host systems.
Using System features 127 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Run/Stop ƒ• · Run/Stop inserts a break point into a sequence of dialed numbers or characte rs used for automatic dialing. This may be necessary when you are connec ting to a PBX or similar host system.
128 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 An example of how re mote access works is a sa les represe ntative who spends a lot of time out of the office needs to make long distance calls to the European office.
Using System features 129 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Maintaining security To maintain the security of your system, the following practices are recommended: • Warn anyone to whom you give the remote access number, to kee p it confidential.
130 Using System f eatures Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Using Class of Ser vice (COS) passwor ds Class of S ervice passwords permit controlle d access to a system’s resources bo th by internal and remote users.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide General System features The following fe atures are avai lable for the entire Enterpri se Edge system.
132 General System features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Usually, only the lines that are appropriate for a pa rticular person appear at that person’s telephone. When a line is assigned to a telephone it is automatically given a line button on that telephone, if a button is available.
General System features 133 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Overflow routing for incoming c alls is used with the Routing Service programmed by your installer. A Service must be active for overf low routing to be in effect.
134 General System features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Some display butt ons, such as TRANSF ER and ALL , are simply shortcuts which are not available on a one-line display. Other display buttons, such as OK and SHOW , perform essential functions.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Companion Features Programming Companion Wireless Programming spe cific to Companion Wire less feature s are cove red in this chapter. For general programming instructions, please refer to “Getting Started” on page 13.
136 Companion Features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Record the password in the Programming Record. Portab le telephone programming You need to start a Unified Manager session to program portable telephone settings.
Companion Features 137 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide If the extension number shows a status of Registered, a portable tele phone is already registered to that extension number. In this case, you can e ither pick a different extension number, or deregister the current portable telephone .
138 Companion Features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 3. Click the Configuration menu and select Re-eval now or Schedule . Radios Radio programming settings apply to Base Stations. Cell assignment A cell is the area cove red by one or more radios in close proximity.
Companion Features 139 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide For example cell 01, the display shows Rad ngh br:03 , Rad n ghbr:04 , and Rad ng hbr: 11 . Cell 11 does not appear as a cell neighbor (see the example under Cell nghbr), therefore it must be a neighbor of cell 03 or 04.
140 Companion Features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Twinning between portables and Enterprise Edge wireline telephones Using Answer DNs If you have both a wireline (desk) telephone and portable telephone you can answer calls from either device by using Enterprise Edge’ s Answer DN feature.
Companion Features 141 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide If your voice mail box has bee n assigned to your desk set, log on using the desk set DN when accessing the voice mail box from the twinned portable.
142 Companion Features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 While moving within an Enterprise Edge coverage area, a slight “clipp ing” may be heard during a call. This indicates that your call has been “handed off” from one radio cell to the next.
Companion Features 143 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Using new features Directed Call Pickup You must turn on the Directed Call pickup feat ure for the system before a user can use the feature . The Enterprise Edge Programming Operations Guide contai ns additional programming information for this feature.
144 Companion Features Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Fren ch Press ••fi‚¤ . Spanish Press ••fi‚‹ . See “Customizing your telephone” on page 89 for more information about choosing a language for the display.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide T roubleshooting Using the alarm telephone An alarm telephone displays Enterprise Edge’s system alarm codes, should they occur. It is an Enterprise Edge telephone with a two-line dis play (M7310 or M7324 telephones) that the installer has assigned as an alarm telephone.
146 Troubleshooting Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Testing the telephone disp lay Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press ƒ°‚ fi . The display reads Display test .
Troubleshooting 147 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Testing the telephone headse t The headset test is not available to telephones that do not have a headset jack or a headset plugged in. 1. Press ƒ°‚fi , then £ or NEXT until the display reads Headset test .
148 Troubleshooting Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Common feature displays You may see the following displays when you use a feature. Someone is already us ing prog ramming, o r the featur e you are try ing to use is not co mpatible with the configu ration o f the te lephone o r line.
150 Common feature displays Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 You are con nected to an external cal l. Press TRANSFER to transfe r the call.
Common feature displays 151 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide The feature you tried to use requ ires you to be on an acti ve ca ll at your telephone. This display a ppears when informa tion about a cal l has be en cleare d by a system reset.
152 Common feature displays Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Appendix A: Feature Codes The following appendix pr ovides a quick refer ence for Enter prise Edge features that are available by pressing the ƒ button. Two tables are provided, one sorted alphabetically by feature name and the other sorted nume rically by feature code.
154 Appendix A: Feature Codes Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Group Li stening - Canc el ƒ £°‚¤ Group Pic kup ƒ ‡fi Languag e - English 1 ƒ •fi‚.
Appendix A: Feature Codes 155 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Transfer - Cancel ƒ £‡‚ Trunk A nswer ƒ °‚‚ Turnin g Restri ction servi ce off ƒ £°.
156 Appendix A: Feature Codes Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Features sorted by activation code Activation c ode Description ƒ ‚ Speed Dial - Mak e ƒ •.
Appendix A: Feature Codes 157 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide ƒ ‡° Pause ƒ ‡· Exclu siv e Hold ƒ •°‚ Ring Volume ƒ •°⁄ Line button s - Move ƒ.
158 Appendix A: Feature Codes Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 ƒ °‡‚ Viewi ng act ive servi ces ƒ °‡⁄ Turnin g Ri ngi ng ser vic e on ƒ £°‡⁄ T.
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Index Symbols § Long Distance s ymbol 149 ¤ Link symbol 125 › Pause symbol 126 fi Programmed Re lease symbol 126 fl Run/S to.
160 Index Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 M710 0 tel eph one 95 M720 8 tel eph one 94 M731 0 tel eph one 94 M732 4 tel eph one 95 Button er ased 52 Button I nqu.
Ind ex 161 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide usin g a pa ssw ord 128 , 13 0 Cleared>LINENAM 79 communicating in the office paging 73 – 75 sendin g messa ges us.
162 Index Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 on Bus y 27 , 67 usin g 110 Do not disturb 45 , 50 , 60 DRT 30 dual memory button 15 E Emergency 91 1 13 PRI 112 endin.
Ind ex 163 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide internal zone fl⁄ 73 usin g fl‚ 62 , 63 , 73 Password Call L og •°fi 86 Priority Call fl· 49 Privacy °‹ .
164 Index Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Voice Call 80 Voice Call Deny 81 file transfer using ISDN 115 Forward denied 68 Forward> 68 forwarding calls 25 Cal.
Index 165 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide telecom muti ng us ing 115 videoco nferen ci ng an d vi deo tele p hon y us i ng 115 ISDN PRI 111 2-way DID 112 Call b y.
166 Index Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Conference Call 37 memory but tons 133 splitting a Confer ence C all 38 troubles hooti ng 145 M7410 CT 21 mai nta inin.
Ind ex 167 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide Pause 126 pause in a sequence of number s (see Wait for Dial Tone) PBX template 94 Pick up receiver 150 Pickup 35 Picku.
168 Index Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Redirect ring programmi ng 70 Redi rect” d enie d 70 redirect ion loops , avoidin g 72 re-evaluation, see Comp anion.
Ind ex 169 P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide signal Link 125 Long Tones 126 Pause 126 Programmed Release 126 run/s top 127 Wait for D ial T one 127 softke y display.
170 Index Enterprise Edge Feature Programming Tele phone Guide P0908510 Is sue 01 Unkn own na me 87 Unkno wn num ber 55 until * 120 Use line pool? 150 User Preferences 99 – 100 User Speed Dial 53 , .
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