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2 Models MT5600ZDX & ZDXV NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation.
3 User Guide User Guide 88312350 Revision A Models MT5600ZDX & MT5600ZDXV This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 1999, by Multi-Tech Systems, Inc.
4 Models MT5600ZDX & ZDXV Contents Chapter 1 Introduction ................................................... 8 Product Description ....................................... 8 What Is in Y our Modem Package? .............. 10 Chapter 2 Installation .
5 User Guide Chapter 4 Local Analog Loopback T est/V .54 Loop 3 . 6 6 Digital Loopback T est/V .54 Loop 2 ............ 6 7 Digital Loopback T est/V .54 Loop 2 ............ 6 8 Chapter 5 Introduction ................................................. 7 2 Limited W arranty .
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Introduction Chapter 1.
8 Models MT5600ZDX & ZDXV Introduction Welcome to the world of data communications. You have acquired one of the finest intelligent data/fax modems available today, the MultiModem ZDX or ZDXV, from Multi-Tech Systems. This Owners Manual will help you install, configure, test and use your modem.
9 User Guide General features include: 4 Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems. 4 Distinguishes data, and fax calls. The MT5600ZDXV also distinguishes voice calls using DTMF and tone detection with software packages that support these features.
Fax 4 Supports V.17, Class 1 and Class 2 Group 3 fax communication standards, allowing it to communicate with other fax modems as well as with fax machines. 4 Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps.
11 User Guide Vo ic e {ZDXV only} 4 Full-duplex speakerphone support with adjustable speaker volume control. Can record and play back answering machine messages using optional microphone and speaker. 4 Remote/local telephone answering machine (TAM) capabilities include voice mail control, record/playback, and call screening.
12 Models MT5600ZDX & ZDXV How to Use This Manual This manual is divided into five chapters and three appendices. The information contained in each chapter and appendix is as follows: Chapter 1 - .
Inst allation Chapter 2.
14 Models MT5600ZDX & ZDXV Installation In addition to the contents of the modem package, you will need the following equipment. Computer The modem can be connected to any computer with an RS-232 serial port.
15 User Guide Telephone Line You must have a telephone line with a conveniently located connector (jack) to accept the cable that comes with the modem. If you do not have a telephone jack near your computer, you should install an extension before proceeding.
16 Models MT5600ZDX & ZDXV The ZDX has no special placement restrictions, but we recommend that you place it where you can see the indicators on the front panel. Installation Process To install the modem mechanically, you must connect the serial datalilne, phone line, and the power cord to their proper connectors.
17 User Guide 5 . Turn on power by flipping the "ON/OFF" switch (on the side of the modem) to the "ON" position. 6 . Make sure modem and computer/terminal serial port baud rates are adjusted. (Note that several programs can check this for you.
18 Models MT5600ZDX & ZDXV ✳ # Figure 2-2a. Modem Connections 2.2.1 Sound Card Considerations {ZDXV only} If you want speakerphone functions along with the ability to record sound or .
19 User Guide SPKR MIC OFF ON "SPKR" or "LINE OUT" to connect to an optional Speaker--connect to the "LINE IN" of a 3rd Party Sound Card. "MIC IN" Jack to connect to an optional Microphone. Power Switch ON/OFF Figure 2-3.
20 Models MT5600ZDX & ZDXV LED Indicators The modem has ten LED indicators to report its status (such as verifying proper installation) and line activity (such as monitoring the status of a connection). Figure 2-4. Modem Front Panel TD Transmit Data.
21 User Guide 56 V.90 or K56flex. This LED is lit when connected to an ISP-type K56flex server. The actual connection speed is contingent upon server capabilities and line conditions. 28 V.34. This LED is lit when the modem is connected in V.34 mode. 14 V.
22 Models MT5600ZDX & ZDXV FX Fax. This LED is lit when the modem is connected in Fax mode. Is Your Modem Ready for Use? As soon as you have connected power to the modem, if youre an experienced modem user, you may simply want to check your modems settings for data compression, error correction, and so on.
23 User Guide automatically sets the modems serial baud rate to match your computers and also sets the modems parity. It also clears the modems command buffer. Once youre in terminal mode, enter AT followed by <CR> to check whether your modem is operational.
24 Models MT5600ZDX & ZDXV Figure 2-5. Modem Initialization Setup Other software programs require you enter an initialization string in the software modem setup screen. If this is the requirement in your software application, enter the following command string to initialize your modem: AT&F<cr> .
25 User Guide Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you cannot make a successful connection or if you lose data or notice garbled characters during your connection, the modem may be defective. However, it is more likely that the source of your problem lies elsewhere.
26 Models MT5600ZDX & ZDXV The Modem Does Not Respond to Commands 4 Make sure the modem is plugged in and turned on. (See None of the LEDs Light When the Modem Is On.
27 User Guide itself, may use the same COM port, memory address, or interrupt request (IRQ) as your communications port. Be sure to disable any unused ports. To look for address conflicts or IRQ conflicts when using Windows 3.1x, begin in Program Manager.
28 Models MT5600ZDX & ZDXV them, enter ATV1X4 and press ENTER while in terminal mode, or include V1X4 in the modems initialization string. When you dial again, the modem will report the calls progress. 4 Both local and remote modems may be misconfigured, thus encumbering the negotiation process between modems.
29 User Guide the problem may be in your buildings telephone installation. To test the building installation, plug a telephone into your modems telephone wall jack and listen for a dial tone.
30 Models MT5600ZDX & ZDXV the new prefix in the Dial Prefix box. To change the dial prefix in Windows Terminal, select Settings , Modem Commands. To change it in Windows 95 HyperTerminal, select Call , Connect from the menu bar, click Dialing Properties , check This Location has Call Waiting, and select the correct code for your phone service.
31 User Guide Losing Data 4 If you are using data compression and a high speed serial port, set the serial port baud rate to four times the data rate. 4 Your UART may not be reliable at serial port speeds over 9600 bps or 19,200 bps.
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A T Commands, S-Registers, & Result Codes Chapter 3.
34 Models MT5600ZDX & ZDXV AT Commands AT commands are the means by which you, and your communications software, are able to communicate with and configure your modem. They enable you to establish, read, and modify parameters in addition to dialing.
35 User Guide Command: D s Dial { ZDXV only } Values: s = dial string (phone number and dial modifiers) Default: none Description: Dial telephone number s , where s may up to 40 characters.
36 Models MT5600ZDX & ZDXV Command: DS = n Dial Stored Telephone Number Values: n = 03 Default: none Description: Dial a number previously stored in directory number n by the &Zn=x command .
37 User Guide Command: M n Monitor Speaker Mode Values: n = 0, 1, 2, or 3 Default: 1 Description: M0 Speaker always off. M1 Speaker on until carrier signal detected. M2 Speaker always on when modem is off-hook. M3 Speaker on until carrier is detected, except while dialing.
38 Models MT5600ZDX & ZDXV Command: S n Read/Write Register Value Values: n, v, or ? Default: None Description: The modem selects an S-Register, performs an S- Register read or write function, or reports the value of an S-Register: n Establishes S-Register n as the last accessed.
39 User Guide Command: X n Result Code Selection Values: n = 04 Default: 0 Description: X0 Sends OK, CONNECT, RING, NO CARRIER, ERROR and NO ANSWER ); does not look for dial tone or busy signal. X1 Sends X0 messages and CONNECT speed. X2 Sends X1 messages with NO DIALTONE .
40 Models MT5600ZDX & ZDXV Command: &D n Data Terminal Ready (DTR) Control Values: n = 0, 1, 2, or 3 Default: 2 Description: &D0 Modem ignores the true status of the DTR signal and responds as if it is always on. &D 1 When DTR drops while in online data mode, the modem enters command mode, issues an OK, and remains connected.
41 User Guide Command: & G n V.22bis Guard Tone Control Values: n = 0, 1, or 2 Default: 0 Description: &G0 Disable guard tone. &G 1 Enable 550 Hz guard tone.
42 Models MT5600ZDX & ZDXV Command: &M n Communications Mode Values: n = 0 Defaults: 0 Description: &M0 Asynchronous mode. &M1 Reservedresponds ERROR. * &M0 selects direct asynchronous operation. Note that the command sequence &M0N0 selects normal buffered mode, but the command sequence N0&M0 selects direct mode.
43 User Guide & T 2 Returns Error. & T 3 Starts Local Digital loopback test. & T 4 Responds to remote modem request for Digital Loopback. &T 5 Ignores remote modem request for Digital Loopback. &T 6 Requests remote Digital Loopback without self-test.
44 Models MT5600ZDX & ZDXV Command: &W n Store Current Configuration Values: n = 0 or no value Default: None Description: &W o r &W0. Store current modem settings in NVRAM as profile.
45 User Guide Command : %7 Plug and Play Serial Number Values: none Default: none Description: % 7 Sets and stores eight serial numbers in hex format for serial Plug and Play.
46 Models MT5600ZDX & ZDXV Command: B n Transmit Break to Remote Values: n =B1-B9 Default: B 3 Description: B 3 Break length in 100 ms units (non-error correction mode). In non-error correction mode, the modem will transmit a break signal to the remote modem with a length in multiples of 100 ms according to param- eter specified.
47 User Guide * The second case is where the modem is in the on-line command state (waiting for AT commands) during data connection and the B command is received in order to send a break to the remote modem: K 0 Clear data buffers and send break to the remote modem.
48 Models MT5600ZDX & ZDXV Command: + M S Select Modulation Values: Default: n/a Description: +MS= This extended-format command selects the modula- tion, optionally enables or disables automode, and optionally specifies the lowest and highest connec- tion rates using one to four subparameters (client modem) or five subparameters (server modem).
49 User Guide * : Use a comma (,) to separate optional parameters. For example: +MS=11,1,300,28800 (+MS command with the default settings). Sub- parameters that you do not enter remain at their current value. Type a comma only to skip a subparameter or carriage return to skip the last subparameter.
50 Models MT5600ZDX & ZDXV Command: *H n MNP 10 Link Negotiation Speed Values: n = 0, 1, or 2 Default: n/a Description: *H 0 n/a *H1 n/a *H2 n/a * This command is included only for compatibility and performs no function. Command: - K n MNP 10 MNP Extended Services Values: n = 0, 1, or 2 Default: 0 Description: -K0 Disables V.
51 User Guide Command: :E n MNP 10 Compromise Equalizer Enable Command Values: n = 0 or 1 Default: n/a Description: :E0 n/a :E1 n / a * This command is included only for compatibility and performs no function.
52 Models MT5600ZDX & ZDXV Command: #CID Caller ID Values: n = 0, 1, or 3 Default: 0 Description: #CID=0 Disables Caller ID #CID=1 Enables Caller ID with formatted presentation to the DTE. The modem will present the data items in a <TAG><Value> pair format.
53 User Guide S-Registers Certain Command Mode configurations are stored in memory registers called, S-Registers. The S command is used to assign a value to, and to read the current value of an S-Register. To assign a value to an S-Register, enter the letter S , followed by the S-Register number and an equals sign ( = ).
54 Models MT5600ZDX & ZDXV S6 seconds 2255 2 Sets the time the modem waits after it goes off-hook before it begins to dial the telephone num- ber. S7 seconds 1255 50 Sets the time the modem waits for a carrier signal before abort- ing a call.
55 User Guide zero, the modem returns the OK message upon test termination. Register Unit Range Default Description S23 General Bit Mapped Options Status (Indicates the status of command Options.
56 Models MT5600ZDX & ZDXV S25 seconds 0255 5 Sets the length of time, in sec- onds, that the modem ignores DTR for taking the action speci- fied by &Dn.
57 User Guide S36 Bit-Mapped Options Status (Indicates the status of command Options.) LAPM Failure Control Default: 7 Bits 0-2 This option indicates what should happen upon a LAPM failure. These fallback options are initiated immediately upon connection if S48 = 128.
58 Models MT5600ZDX & ZDXV If N0 command is active, S37 = 10 updates the +MS command subparameters to reflect +MS = 10,1,300,12000. IF N1 command is active, S37 = 10 updates the +MS command subparameters to reflect +MS = 10,0,12000,12000. S37 is not updated by the +MS command.
59 User Guide Register Unit Range Default Description S46 decimal 136 or 138 138 Controls selection of compres- sion. S46 = 136 means execute error correction protocol with no compression. S46 = 138 means error correction protocol with compression (default).
60 Models MT5600ZDX & ZDXV S82 - Break Handling Options S82 is for compatibility purposes only, changing this register will not have any affect. Register Unit Range Default Description S86 decimal.
61 User Guide -10 dBm is the transmit level default. S92 dBm 0 to -15 dB 1 0 Sets the transmit attenua- tion level from 0 to 15 dBm for the FAX mode , resulting in a transmit level from 0 to -15 dBm. In some countries, the transmit level may not be changed and there are checks to prevent transmit attenuation level change.
62 Models MT5600ZDX & ZDXV Result Codes When the modem receives an AT command from the terminal or PC, it tries to execute the command, then sends a status message to the PC or terminal reporting the "results" of the command (hence the name "result codes").
63 User Guide 1 8 * CONNECT 57600 Connected at 57600 bps 1 9 * CONNECT 115200 Connected at115200 bps 2 2 * CONNECT 75TX/1200RX Connected at V.23 Originate 2 3 * CONNECT 1200TX/75RX Connected at V.
81 * PROTOCOL ALT-CELLULAR Connected in MNP 10 mode 8 4 * CONNECT 33600 Connected at 33600 bps 9 1 * CONNECT 31200 Connected at 31200 bps 1 5 0 * CARRIER 32000 32000 bps Data Carrier Detected 1 5 1 * .
T roubleshooting Chapter 4.
66 Models MT5600ZDX & ZDXV Local Analog Loopback Test/V.54 Loop 3 In this test, data from your computer or terminal is sent to your modem's transmitter, converted into analog form, looped back to the receiver, converted into digital form and then received back at your monitor for verification.
67 User Guide the same as the data received on your monitor. If different data is appearing on your monitor, your modem is probably causing the problem, although it could also be your computer. If your modem passes this test, but you are receiving errors while On-line, the remote modem or the phone line could be at fault.
68 Models MT5600ZDX & ZDXV modem. Your modem passes this test if the data entered from the remote keyboard is the same as the data received on the remote monitor. Figure 4-2. Digital Loopback Test (local/manual) 6 . When testing is complete, you may end the test by typing an Escape Sequence ( +++ ) to bring your modem into Command mode.
69 User Guide 4 . Type AT&T6 and hit ENTER. The local modem responds to this command by transmitting an unscrambled marking signal, which causes the remote modem to place itself in Digital Loopback mode. Then the local modem exits Command mode and enters pseudo On-line mode.
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W arranty , Service, & T ech Support Chapter 5.
72 Models MT5600ZDX & ZDXV Introduction This chapter starts out with statements about your modem's 10-year warranty (limited to customers in the U.S., Canada, Mexico and the United Kingdom). The next section, Tech Support, should be read carefully if you have questions or problems with your modem.
73 User Guide Tech Support Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-2439. Please fill out the modem information (below), and have it available when you call.
74 Models MT5600ZDX & ZDXV If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent (see Recording Modem Information above). Send modems to this address: MULTI-TECH SYSTEMS, INC.
75 User Guide About the Multi-Tech BBS Multi-Tech Systems maintains a Bulletin Board Service ( BBS ) for its customers. The information available via the BBS includes: new product information, product upgrade data, problem solving tips, and a message service for you to leave questions for which you would like additional information.
76 Models MT5600ZDX & ZDXV (In most data communications programs, the PAGE DOWN key initiates the download.) If you dont know the file name: 1 . From the Main Menu, type F to access the Files Menu. For a list of file areas, type L twice. (If you do not type the second L , you will list all of the files on the BBS.
77 User Guide ESCAPE to finish, then type S to save the message and exit. To abort the message at any point, leave any of the fields blank and press RETURN. Bulletins When you log on, the BBS will ask if you would like to view the bulletin menu. The bulletins are menu-driven; to read a bulletin, enter its number.
78 Models MT5600ZDX & ZDXV AT** or AT**0 Download speed is the last sensed speed (recom- mended command). AT**1 Download speed is 38.4k bps. AT**2 Download speed is 57.6k bps. The Download Initiated message appears upon issuing the AT**n command.
79 User Guide About Internet Tech Support In addition to the BBS, Multi-Tech provides technical support via the Internet. Multi-Tech is a commercial provider on the Internet, and we retrieve e-mail messages from the following mailboxes on a periodic basis: tsupport@multitech.
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T echnical Specifications Appendix A.
82 Models MT5600ZDX & ZDXV Data Compression V.42 bis , (4:1 throughput), MNP 5 (2:1 throughput) Speed Conversion Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600, 19,200, 38,400, 5.
(V.22bis/V.22 or Receive Originate: 2400 Hz Bell 212A Standard) Receive Answer: 1200 Hz Carrier Frequencies, 1270 Hz Mark, 1070 Hz Space for 300 bps Transmit Originate (Bell Standard) 2225 Hz Mark, 20.
Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface EIA RS232C/CCITT V.24 Connectors DB25 ( RS232C ) connector; Two RJ11 modular phone jack: for line, for telephone set, and power jack. Diagnostics Power-on Self Test, Local Analog Loop, Local Digital Loop, Remote Digital Loop.
Regulatory Information Appendix B.
86 Models MT5600ZDX & ZDXV Appendix B - Regulatory Information FCC Regulations for Telephone Line Interconnection 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules.
87 User Guide 6 . If trouble is experienced with this equipment (the model of which is indicated below) please contact Multi-Tech Systems, Inc. at the address shown below for details of how to have repairs made.
88 Models MT5600ZDX & ZDXV tariffs. (Contact the state public utility commission, public service commission or corporation commission for information.) 9 . If so required, this equipment is hearing-aid compatible. Manufacturer: Multi-Tech Systems, Inc.
89 User Guide Notice: The Industry Canada label identifies certificated equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Industry Canada does not guarantee the equipment will operate to the users satisfaction.
90 Models MT5600ZDX & ZDXV International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with national telecom requirements in specific countries.
91 User Guide Ports which are capable of connecting to other apparatus are defined as SELV. To ensure conformity with EN41003, ensure that these ports are only connected to ports of the same type on other apparatus. Compliance with BS6305 Clause 6.2, BS6320 Clause 7.
92 Models MT5600ZDX & ZDXV All other apparatus connected to this modem and thereby connected directly or indirectly to the British Telecom public switched telephone network must be approved apparatus as defined in Section 22 of the British Telecommunications Act 1984.
93 User Guide Compliance with BS6328 Part 1 a. The modem is not suitable for use on circuits with British T elecommunications signaling at a normal frequency of 2280 Hz. b . The modem does not require signaling or otherwise employ the frequency range dc to 200 Hz.
Commission Decision CTR21 & European Directive Notice The equipment has been approved to [Commission Decision CTR21] for pan-European single terminal connection to the Public Switched Tele- phone Network (PTSN).
V .90 Information Appendix C.
96 Models MT5600ZDX & ZDXV Appendix C - V.90 Information This appendix provides information on ITU V.90 support for the Multi-Tech MT5600ZDX modem. It lists some of the differences in the ITU-T V.90 code compared to the K56flex only code. V.90 Support V.
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98 Models MT5600ZDX & ZDXV.
Ein wichtiger Punkt beim Kauf des Geräts Multitech MT5600ZDXV (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Multitech MT5600ZDXV noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Multitech MT5600ZDXV - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Multitech MT5600ZDXV reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Multitech MT5600ZDXV erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Multitech MT5600ZDXV besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Multitech MT5600ZDXV verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Multitech MT5600ZDXV. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Multitech MT5600ZDXV gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
