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USER GUIDE CallFinder ™ CF220 DID-to-Analo g Telephony Adapt er User Guide.
CallFinder TM User Guide Model CF220 DID-to-Analog Adapter PN S000350A, Version A Copyright This publication may not b e reproduced, in whole or in part, without prior exp ressed written permissi on from Multi-Tech Sy stems, Inc. A ll rights reserved.
Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 3 Table of Contents CHAPTER 1 – PRODU CT DESCRIPT ION AND SPE CIFICATIONS ................................................................5 P RODUCT D ESCRIPTION .................................
Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 4 Current Status Screen .......................................................................................................... ................................ 37 Logout Option ................
Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 5 Chapter 1 – P r oduct Descript ion and Specif icat ions Product Description The CallFinder is a DID-to-analog tele phony adapter. It brings analog DID service s to a key telephone system or PBX that is not DID-enabled.
Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 6 Prerequisite: Ordering the DID Line To operate the CallFinder system, y ou will need two DID (Direc t Inward Dial) lines in your office. You must order the DID line from your local telephone o perating company (telco ).
Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 7 Technical Specifications The CF220 CallFinder mee ts the following specifications: Connectors 2 - RJ11-FXO/FXS Jacks, 2 - RJ12-DID line, RJ45 - Ethernet Jack Size 6”w, 1.
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 8 Chapter 2 – Sample Sy stem Introduction The Spigglebrim Vacuum Cleane r Company wants to use DID lines for its Field Support an d Purchasing Departments. Alas, the company’s PBX is not equipp ed for DID servi ce and a new PBX will not be in the budget anytime soon.
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 9 Spigglebrim’s Initial Situation Bea, x51 1 9 Al, x5203 Cal, x5857 Dora, x5071 Ed, x5486 Ann, x541 1 Bob, x5528 Cind y , x 554 9 Dan, x5 890 Eve, x5176 PBX LAN S pigglebrim V acuum Cleaner Co.
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 10 Step 1 Practical: Add CallFinder and connect to network. PBX LAN No DID support. [ ] Power 48Vd c Channel 2 Channel 1 Powe r 5Vd c Ethernet FXS/FXO DID FXS/FXO DID 10/100 CallFinder connect s to Ethernet LAN.
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 11 Step 1 Technical: Enter addresses of network servers in CF software. Once assigned an IP address on the net work, the Ca llFinder’s software (configured via web browser) can link it to other servers on the network.
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 12 Step 2 Practical: Add DID li nes and connect to CallFinder. PSTN Local T elco Cen tra l Offic e 31 1 1-3 1 10 DID Lines Power 48Vd c Channel 2 Channel 1 Power 5Vdc Ethernet FXS/FX O DID FXS/FXO DID 10/100 3101-31 10 Dir .
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 13 Step 2 Technical: Enter operating parameters of DID lines. Each DID line has 3 user-specified tech nical paramete rs.
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 14 Step 3 Practical: Connect CallFinder port (FXO) to PBX for conventional DID service (Purchasing Dept.). PBX No DID support. [ ] Power 48Vdc Channel 2 C hannel 1 Power 5Vdc Ether net FXS /FXO DI D FXS /FXO DID 10/100 Dir .
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 15 Step 3 Technical: Enter operating param eters of CallFinder channel (FXO) Each of the CallFinder’s DID-ch annel modems has 4 us er-specified parameters. You set them in the CallFinder software.
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 16 Step 4 Practical: Connect CallFinder por t (FXS) to PBX for special DID service (Field Support Dept.). PBX No DI D support. [ ] Power 48Vdc Cha nnel 2 Channel 1 Power 5Vdc Ethernet FXS/F XO DID FXS/FXO DID 10/10 0 T runk Port St a t i o n Port CF220 (Rear) on the PBX.
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 17 Step 4 Technical: Enter operating param eters of CallFinder channel (FXS).
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 18 Step 5 Practical: Map PBX Extensions to DID Numbers PBX Bea, x 51 19 Al, x5203 Cal, x5857 Dora, x5071 Ed, x5486 Ann, x.
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 19 Step 5 Technical: Create CallFinder Phonebook. This phonebook arra ngement connects the five Field Support users to the CallFinder throu gh one of the PBX’s trunk ports (using DID numbers 3 101 through 3105).
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 20 Step 6: Administering the CallFinder System Admini stration: SMTP Conf iguration SMTP Server Address mail.spigb.com update Server User ID Administrator Email Password Ret ype Pas sword tomq.
Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 21 Conclusion The CallFinder solved Spigglebrim’s problem. It added DID functionality to their existing PBX.
Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 22 Chapter 3 – Cal lFinder Ser v er Instal lat ion T h i s c h a p t e r s h o w s y o u how to set up your Multi-Tech Model CF220 CallFi nder. The setup process entails cabling the CF220 unit and configuring the CallFinder software.
Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 23 You Supply • Two nearby AC power o utlets • Two nearby connections to a PBX • A connection to y.
Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 24 When connecting to a PBX Trunk Port, set the CallFinder chann el to FXS.
Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 25 Part B: Configuring the CallFinder Server 1. Collecting Configuration Data The table below lists the information you will need to fill in on the variou s CallFinder Server screen.
Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 26 Ordinary User Parameters (for CallFinder Phonebook) Name DID Number PBX Extension.
Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 27 2. Setting Admin PC to Startup IP Address a. Connect a pc to your netwo rk. b. Set the pc IP address to 192.168.2.x subnet (using any address excluding 192.
Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 28 4. Setting CallFinder IP Addresses a. In the CallFinder Administration screen, go to the IP Configuration fields. Admin ist r ation: IP Con figura tion IP A ddr ess 192.
Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 29 7. Setting Administrative Functions Go to the CallFinder Phone Book screen.
Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 30 8. Setting Up the Mail Server The CallFinder uses a mail server to send, by em ail, call log reports to the administrator. An email is al so sent to the administrator each time the CallFinder is powere d up.
Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 31 9. Configuring the CallFinder’s Channels The CallFinder’s channels dire ct inbound calls to their prope r destinations. a. In the CallFinder software, go to the Channel Configuration scre en.
Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 32 Extension Mic Gain : This value adjusts the volume of the phone’s microphone. Default = 8. Increase value if outgoing audio signal is constant but low.
Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 33 12. Changing Administrator’s Password for CallFinder SW a. In the Password Administration screen, enter a new User ID and Passwo rd for the CallFinder Administrator (something other than “admin” an d “admin”).
Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 34 Chapter 4 – Cal lFinder Sof tw ar e Scr eens In this chapter, we present the screens of the CallF inder software. We describe each field in each screen and some of the command buttons.
Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 35 Login Screen The CallFinder Server Login screen is the primary secu rity device for the Server sof tware. The CallFinder has a default setting that allows u se of “admin” as both the User Nam e and the Password at initial startup.
Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 36 Call Log Screen Call Log Screen Field Definitions Column Values Description Time mm/dd/yyyy + hh/mm/ss + am/pm dd/mm/yyyy + hh/mm/ss + am/pm yyyy/mm/dd + hh/mm/ss + am/pm Date and time at which call was received.
Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 37 Current Status Screen Current Status Screen Field Definitions Field Name Values Description System fields group Current Time weekday, mo , dd hh:mm:ss yyyy The present time of day.
Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 38 Current Status Screen Field Definitions (con t’d) Field Name Values Description System fields group Up Time x days yy hours: zz minutes Operation time since last reboot.
Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 39 Administration Screen Administration Screen Field Definitio ns Field Name Values Description IP Configuration Fields IP Address n.n.n.n for n = 0-255 The IP address of the CallFinder.
Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 40 Administration Screen Field Definitio ns Field Name Values Description SMTP Configuration Fields SMTP Server Address n.n.n.n for n = 0-255 Domain name or IP address fo r mail server (SMTP must be supported on mail se rver).
Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 41 Administration Screen Field Definitio ns (continued) Field Name Values Description Time Configuration Fields (continued) Request Interval This value (to be set by user) indicates how often the CallFinder will update its cloc k from the Time Server.
Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 42 Phone Book Screen The Phone Book screen maps the PBX extension phone numbers of clients to their respecti ve external DID numbers.
Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 43 Phone Book Screen Field Definitions (cont’d) Field Name Values Description First row alphanumeric Administrator row. NOTE : This first row can be renamed a s desired.
Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 44 Channel Configuration Screen “Channel Configuration: Channel 1 & Channel 2” Screen Field Defini.
Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 45 “Channel Configuration: Chan nel 1 & Chan nel 2” Screen Field Definition s (cont’d) Field Name Values Description Auto Attendant Delay n= 0, n= 1-255 in seconds The CallFinder receives calls on the DID line an d then passes them on to the PBX.
Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 46 Password Administration Screen The CallFinder software admits only one use r, the ad ministrator. As shipped, the administrator’s Username (User ID) is “admin” and the administrator’s password i s also “admin.
Chapter 4 : CallFinder Server O peration Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 47 Chapter 5 – Cal lFinder Ser v er Oper at ion Front Panel LEDs Label Identifier Name Description General LEDs Power On if unit is on. Status Flashing Green = unit is functioning properly Solid Red = unit is having its software updated.
Chapter 4 : CallFinder Server O peration Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 48 Call Log Email Messages The CallFinder keeps track of the call s it handles. In a call log file, the CallFinder reco rds who called, when, for how long, which DID number the call came in on, and which extension the call was completed to.
Chapter 6 : FFCF Manager Insta llation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 49 Chapter 6 - FF CF Manager Inst allat ion Introduction The FaxFinder/CallFinder Manager software is a separate p rogram that allows you to control and configure multiple CallFind er units in one place.
Chapter 6 : FFCF Manager Insta llation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 50 Installing FFCF Manager Software The process of installing the FFCF software is explained in the illustration below.
Chapter 6 : FFCF Manager Insta llation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 51 Uninstalling or Reinstalli ng the FFCF Manager Software 1. Go to Start | Settings | Contro l Panel | Add or Remove Programs . (The menu director location of the ‘Add/Remove Programs’ function va ries for different types of Windows operating systems.
Chapter 6 : FFCF Manager Insta llation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 52 3. A transient screen will appear while the ‘wi zard’ program prepares to un-install the software.
Chapter 6 : FFCF Manager Insta llation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 53 5. At the next screen, confirm your decision to uninsta ll the FFCF Manager software by clic king Yes . 6. A transient screen appears whil e files are being removed.
Chapter 6 : FFCF Manager Insta llation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 54 7. At the ‘completion’ screen, click Finish ..
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 55 Chapter 7 - FF CF Manag er Oper at ion Introduction The commands of the FFCF Manager software are accessible.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 56 Opening the FFCF Manager Software 1. To launch the FFCF Manager progra m from the Windows desktop, go to Start | Programs | FaxFinder/CallFinder Manager | FaxFinder/CallFinder Manager .
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 57 FFCF Manager Main Screen The FFCF Manager’ s main screen lists the CallFinder units that are worki ng together as a system.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 58 Main Screen Menu or Column Description File menu Contains the Exit command whi ch closes the FFCF Manager program.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 59 FFCF Manager “Edit” Menu Edit Menu Command Description Synchronize Phonebooks Transfers phoneb ook data from a Primary CallFinder unit to all CallFinders d esignated as Copy units.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 60 Synchronizing Phonebooks When CallFinder phon ebooks are synchronized, all non-administ rative listings match.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 61 3. Invoking synchronization . In the main FFCF Manager screen, open the Edit menu and sele ct Synchronize Phonebooks .
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 62 Adding CallFinders Any CallFinder unit to be added to the system and co me under the management of the FFCF Manager software must be connected to the same IP network as the computer running the F FCF Manager software.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 63 Right-Click Menu for Selected CallFinder Device Right-Click Menu Command Description Delete Dis-associates the selecte d CallFinder unit from the system of CallFinders listed in the FFCF software Device column.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 64 Deleting a CallFinder Invoking the Dele te command removes the selected CallFinder unit from the system. Once deleted, the CallFinder unit will no l ong er be under the management of the FFCF Man ager software.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 65 Saving a Configuration The CallFinder saves all of its settings (IP addr ess, password, DID chan nel modem parameters, phone book, etc.) internally. This group of settings is its configuration.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 66 Restoring a Configuration To re-install on the CallFinder u nit a group of settings (configuration) previously sa ved on the computer running the FFCF Manager software, use the Restore Configuration comm and.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 67 Updating Firmware When Update comm and is invoked, the Update CallFinder N.N.N.N screen appea rs. From this screen you specify which device (s erver or DI D channel modem) t o update with which firmware file.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 68 Setting Phone Book Sharing The phonebook of a Primary CallFinder unit is a source or central phon ebook.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 69 Firmware Updating Process - Detailed Over time, new versions of Ca llFinder firmware will be issued.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 70 2. The Update CallFinder N.N.N.N scre en will appear. The curren t firmware versions for the CallFinder’s DID modem s, Channel 1 and Channel 2 , will be listed in the main window.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 71 3. Browse to the location of the most recent firmware f ile.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 72 6. The updating process will take as lo ng as a minute. During this time, several messages will appear in the Update CallFinder N.N.N.N window. A transient TFTP screen may appear briefly.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 73 CallFinder Server Firmware Update 1. Bring up the FaxFinder/CallFinder Manager software main screen. In the Devi ce column, identify the CallFinder unit on which the update is to be done.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 74 In the bottom (and largest) pane of the Update CallFinder N. N.N.N window, re ad the list and write down the version of firmware cu rrently in use for the CallFinder server and its two DID- channel modems.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 75 6. The updating process will take as lo ng as a minute. During this time, several messages will appear in the Update CallFinder N.N.N.N window. A transient TFTP screen may appear briefly.
Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 76 8. Repeat steps 1-7 for each CallFinde r unit in the system. NOTE : For proper operation of the Call Finder system, including the sh aring of Phone Book data, the server firmware version for all CallFi nder units must be the same.
Chapter 8: Troubleshooting Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 77 Chapter 8: Troubleshoot ing 1. What if I can't see the w eb page for my CallFinder ? REMEDY : Is the status LED on the CallFinder unit blinki ng? If not, then the unit is either malfunctioning or not turned on.
Chapter 8: Troubleshooting Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 78 No email message after mail server setup (cont’d) If the mail server can be pinged neithe r by its domain name nor by its IP addre ss, then consider item B below. CAUSE B: The mail server is not running or cann ot be contacted from the CallFinde r unit.
Chapter 8: Troubleshooting Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 79 3. What if the CallFinder channel doesn't answer a call on the DID line? REMEDY .
Chapter 9: Regulatory Information Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 80 Chapter 9 – R eg ulator y Inf orm at ion 47 CFR Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted b y the ACTA.
Chapter 9: Regulatory Information Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 81 12. Manufacturing Information: Manufacturer: Multi-Tech Systems, Inc. Trade Name: CallFinder Model Number: CF220 Registration No: US: AU7OTNANCF220 Ringer Equivalence: 0.
Chapter 9: Regulatory Information Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 82 Canadian Limitations Notice Notice: The ringer equival ence number (REN) assigned to each terminal de vice provides an indication of the maximum number of terminal s allowed to be connec ted to a telephone inte rface.
Chapter 10: Warranty, Se rvice, & Repair Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 83 Chapter 10: W ar r ant y , Ser vice, & Re p a i r Multi-Tech Warranty Statement Multi-Tech Systems, Inc.
Chapter 10: Warranty, Se rvice, & Repair Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 84 In the event that factory service is required, products may b e shipped, freight prepaid to our Moun ds View, Minnesota factory.
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Wenn Sie Multitech CF220 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Multitech CF220 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Multitech CF220 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Multitech CF220 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
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