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M ult i V OIP FX TM SI P Ga t ewa ys User Guide for Voice/IP Gateways Models: MVPFX2-2 MVPFX2-4 MVPFX2-8.
2 User Guide S000411A MultiVOIP FX Analog SIP Gateways (Models MVPFX2-2, MVPFX2-4 & MVPFX2-8 ) This publication may not be reproduced, in whole or in part, wi thout pri or expresse d written per m ission from Multi-Tech Systems , Inc. All rights reserved.
3 CONTENTS CHAPTER 1: OVERV IEW ............................................................................................................ .......................................... 5 A BOUT T HIS M ANUAL ............................................
Contents MultiVOIP User Guide 4 Procedure for Configuratio n by Web G UI ( Sum mary) ............................................................................... ....................... 61 Local Configuration Pr ocedure ( Detailed) ................
5 Chapter 1: Overview.
Overview MultiVOIP User Guide 6 About This Manual This manual is about Vo ice-over-IP products made by Multi-Tech Systems, Inc. It describes th ree analog MultiVOIP TM FX units that operate wit h the SIP transmis sion protocol only, n ame ly, models MVPFX2 -2, MVPFX2-4, and MVPFX2-8.
MultiVOIP FX User Guide Overview 7 Intr oduction to Analog MultiV OIP FX SIP Gate way V oice-over -IP Units (MVPFX2-2/4/8) VOIP: The Free Ride. We proudly present Multi-Tech's MVPFX2-2/4/8 MultiVOIP TM FX SIP Gateways.
Overview MultiVOIP User Guide 8 Phone System Transpar ency. These MultiVOIPs inter-operate with a telep hone switch or PBX, act ing as a switching device that directs voice and fax calls over an IP network.
MultiVOIP FX User Guide Overview 9 Logging of System Even ts . MultiTech has built SysLog Server functiona lity into the software of the MultiVOIP unit s. SysLog is a de facto standard for logging events in network communication systems. Figure 1-4: Logging with SysLog The SysLog Server reside s in the MultiVOIP un it itself .
Overview MultiVOIP User Guide 10 MultiV OIP Front P anel LEDs LED Types . The MultiVOIPs have two types of LEDs on their front panels: (1) general operation LED indicato rs (for power, booting, and ethernet functions), and (2) channel operation LED indica tors that describe th e data traffic and perform ance in each VOIP data channel.
MultiVOIP FX User Guide Overview 11 LED Descriptions for MultiV OIP-FX2 Units Front Panel LED Definitions LED NAME DESCRIPTION General Operation LEDs (one set on each MultiVOIP model) Power Indicates presence of power . Boot After power up, the Boot L ED will be on briefly while the MultiVOIP is booting.
Overview MultiVOIP User Guide 12 Computer Requirements The command computer used in conjunction with the MultiVOIP must meet these requirements: (a) any reaso nably modern PC, (b) must have an up-to-date version of Java inst alled (v.
MultiVOIP FX User Guide Overview 13 Installation at a Glance The basic steps of inst alling your MultiVOIP networ k involve unpacking the unit s, connecting the cables, and configuring t he units using the Mult iVOIP web-ba sed graphic user interface (GUI), and confirming connectivity with another voip site.
14 Chapter 2: Quic k Star t Guide.
MultiVOIP FX Quick Start Guide Preliminaries & Info Gathering 15 This chapter contains streamlined instructions t o ge t the MultiVOIP up and run ning quickly. These st art- up instructions includ e assistance on setting up the MultiVOIP’s Inbound and Outbound Phonebooks.
Preliminaries & Info Gathering MultiVOIP FX Quick Start Guide 16 Phone/IP Details *A bsolutely Needed* Bef ore Star ting the Installation The MultiVOIP will interface with both the IP ne twork and the phone system.
MultiVOIP FX Quick Start Guide Preliminaries & Info Gathering 17 Config Inf o CheckList Type of Config Info Gathered MultiVOIP Configuration screen on which to enter Config Info √ IP info for vo.
Command PC & Voip Hookups MultiVOIP FX Quick Start Guide 18 Command/Contr ol Computer Setup (Specs & Settings) The computer used for command and co ntrol of the MultiVOIP (a) any reaso nably modern PC, (b) must have an up-to-date version of Java inst alled (v.
MultiVOIP FX Quick Start Guide Command PC & Voip Hookups 19 Quic k Hookup for MVPFX2-4 & MVPFX2-8.
Command PC & Voip Hookups MultiVOIP FX Quick Start Guide 20 Quic k Hookup for MVPFX2-2 C ons o le P ort C onn ec t i on P o we r Co n n e ct i o n Vo ic e/F ax C han nel 1 - 2 C onnec t ions GN D .
Auxiliary Software Issues MultiVOIP FX Quick Start Guide 21 Ensure that Jav a & Br owser V ers ions will Support W eb-Based GUI For more details, see Chapter 4: Software Installation in User Guide. 1. MultiVOIP must be proper ly cabled. Power must be turned on.
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 22 3. Establish a ‘connection’ in HyperTerminal. 4. Check that HyperTerminal is a ddressing the correct COM port.
MultiVOIP FX Quick Start Guide Phone/IP Starter Config. 23 5. Check that HyperTerminal’s data ra te is set to 115200bps. 6. To begin, HyperTerminal mu st be connected and ready.
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 24 7. Reboot the Mult iVOIP by turning off its power and turning it back on ag ain. The ARMBoot prompt will appear on the HyperTerminal screen. When this screen appears, you m ust quickly press any key to stop the regular b oot-up process (the manual boot process).
MultiVOIP FX Quick Start Guide Phone/IP Starter Config. 25 9. To confirm th at the ipaddr (voip IP ad dress) was indeed changed to the value you want, type printenv at the mvp-boot> prompt and then press Enter . 10. Type saveenv and press Enter . 11.
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 26 12. Allow the voip to boot up again normally (this wi ll take a few minutes) wit h the console connection still active. When the rebootin g process is complete (when the boot lig ht is no longer lit), type 1 and press Enter .
MultiVOIP FX Quick Start Guide Phone/IP Starter Config. 27 Click OK . 15. In the sidebar menu, cli ck Save & A pply . Allow the voip to Reboot..
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 28 Phone/IP Starter Configuration Full details here: MVPFX2-2 MVPFX2-4 MVPFX2-8 Technical Configuration chapter in User Guide 1. Open a browser and go to the IP Address of the MVPFX2 unit. In the sidebar menu click Configur ation .
MultiVOIP FX Quick Start Guide Phonebook Starter Config. 29 Phonebook Starter Configuration ( with remote v oip ) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 34) before start ing this procedure.
Phonebook Starter Config. MultiVOIP FX Quick Start Guide 30 4. Suppose you want to call a phone number outside of your building using a pho ne station that is an extension from your PBX system (if pres ent). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” throu gh the PBX (i.
MultiVOIP FX Quick Start Guide Phonebook Starter Config. 31 6. In the “Remove Prefix” fiel d, enter the initial PBX access digit (“8” o r “9”). North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. Answer : enter 8 in “Remove Prefix” field of Seattle Outbound Phonebook.
Phonebook Starter Config. MultiVOIP FX Quick Start Guide 32 Inbound Phonebook 1. Open the browser and go to the IP address of the MultiVOIP unit. 2. Go to Phon e Book | Inbound Phonebook | Ad d Entry . 3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, etc.
MultiVOIP FX Quick Start Guide Phonebook Starter Config. 33 4. In the “Add Prefix” field, enter any digi ts that must be dialed f rom your local voip to gain access to the PSTN. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system.
Phonebook Tips MultiVOIP FX Quick Start Guide 34 Phonebook Tips Preparing the phonebook for your voip system is a comp lex task that, at first, seems quite daunting. These tips may make the task easier. 1. Use Dialing Patterns, Not Complete Phone Numbers .
MultiVOIP FX Quick Start Guide Phonebook Tips 35 3. Knowing When to Drop Digits . Example When calling area code s and access codes are used in combination, a leading “1” or “0” must sometimes be dropped. Phonebook Entry Area code for Inner London is listed as “0207.
Phonebook Example MultiVOIP FX Quick Start Guide 36 Phonebook Example Flagstaff Of fice 204.16.49.75 2-Channe l Analog V oIP (MVPFX2-2) PSTN PBX Syste m. Main Nu mber: 777-5600 10 ext ension s Area: 520 Santa Fe Of fice PBX Syst em. Main Number: 444-3200 20 ext ension s PSTN 204.
MultiVOIP FX Quick Start Guide Phonebook Example 37 Voip Sites with Phonebooks Flagstaff Of fice 204.16.49 .75 2-Channel Vo I P (MVPFX2- 2) PSTN PBX System.
Phonebook Example MultiVOIP FX Quick Start Guide 38 Sample Phonebooks Enlarged Boise V oip Boise V oip In bound Pho nebo ok Out bound Ph oneb ook Pre fi x to Remove Pref ix to A dd Desc ription Inco ming Cal ls Dest in.
MultiVOIP FX Quick Start Guide Phonebook Example 39 Phonebook Worksheet V oip Loc ation/ID:____ _______________________ _ Inbound Phonebo ok Outbound Phoneb ook Prefix to Remove Pr efix to Add Descriptio n Incoming Calls Destin.
Phonebook Example MultiVOIP FX Quick Start Guide 40 Enlarged Phonebook Worksheet.
MultiVOIP FX Quick Start Guide Connectivity Test 41 Connectivity T est The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Co nfig uration” must be completed before you can do this proc edure.
Connectivity Test MultiVOIP FX Quick Start Guide 42 8. Read console messages recorded on HyperTerminal. Console Messages from Originating V OIP . The voip unit that or iginates the call wil l send back messages like that shown below.
MultiVOIP FX Quick Start Guide Troubleshooting 43 T roub leshooting If you cannot establish connectivity between two voip s in the system, follow the steps below to determine the problem. 1. Ping both Mult iVOIP units to confirm connectivit y to the network.
4 4 Chapter 3: Mechanical Installation and Cabling.
MultiVOIP FX User Guide Mechanical Installation & Cabling 45 Intr oduction When MVPFX2-4 or M VPFX2-8 units are to be inst alled into a rack, two able-bodied persons should participate. T he MVPFX2-2 is a table -top unit th at can generally be handle d ea sily by one person.
Mechanical Installation & Cabling MultiVOIP FX User Guide 46 Safety W arnings T elecom 1. Never insta ll telephone wiring during a light ning storm. 2. Never insta ll a telephone jack in wet lo cations unless the jack is specifically designed fo r wet locations.
MultiVOIP FX User Guide Mechanical Installation & Cabling 47 Unpac king Y our MultiV OIP When unpacking your MultiVOIP, check to see t hat all of the items shown are included in the box. For the various MultiVOIP models, the contents of the box will be different.
Mechanical Installation & Cabling MultiVOIP FX User Guide 48 Unpac king the MVPFX2-2 Figure 3-2: Unpacking the MVPFX2-2.
MultiVOIP FX User Guide Mechanical Installation & Cabling 49 Rack Mounting Instructions for MVPFX2-4 & MVPFX2-8 The MultiVOIPs c an be mounted in an industry -standar d EIA 19-inch rack enclosur e, as shown in Figure 3- 3.
Mechanical Installation & Cabling MultiVOIP FX User Guide 50 Safety Recommendations f or Rack Inst a llations of MVPFX2-4 or MVPFX2-8 Mounting: Mechanica lly, this unit is des igned for a one-hi gh in dustry standard EIA 19 -inch rack enclosure.
MultiVOIP FX User Guide Mechanical Installation & Cabling 51 19-Inch Rac k Enclosure Mounting Pr ocedure Attaching the Mult iVOIP to a rack-rai l of an EIA 19-inch rac k enclosure will certain ly require two persons.
Mechanical Installation & Cabling MultiVOIP FX User Guide 52 Cabling Pr ocedure f or MVPFX2-4/8 Cabling involves connectin g the MultiVOIP to your L AN and telephone equipment . 1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in Figure 3-6.
MultiVOIP FX User Guide Mechanical Installation & Cabling 53 5. Repeat step 4 to connect the remaining telephon e equipment to eac h channel on your MultiVOIP. Although a MultiVOIP’s channels ar e often all configured i dentically, each channel is individual ly configurable.
Mechanical Installation & Cabling MultiVOIP FX User Guide 54 4. For an FXS connection: Examples - analog phone, fa x machine, Key Telephone System Connect one end of an RJ-11 phone cord to the Channel 1 FXS connector on the back of the MultiVOIP. C onnect the other end to the device or phone jack.
55 Chapter 4: MultiV OIP & A uxiliar y Software.
MultiVOIP & Auxiliary Software MultiVOIP FX User Guide 56 Intr oduction The software (firmwar e) that runs the MVPFX 2 unit resides within the MVPFX2 unit and is co ntacted through a web browser. A s such, there is no MultiVO IP configuration software to inst all.
5 7 Chapter 5: T echnical Configuration.
Technical Configuration MultiVOIP FX User Guide 58 Configuring the MultiV OIP There are two ways in which the MultiVOIP must be configured before operation: t echnical configuration and phonebook config uration.
MultiVOIP FX User Guide Technical Configuration 59 Configuration b y W eb GUI This manual primar ily describes configuration of the MultiVOIP with t he web GUI. Pre-Requisites To complete the configuration of the MultiVOIP unit, you must know several things about the overall system.
Technical Configuration MultiVOIP FX User Guide 60 T elephon y Interface Parameter s The following parameters must be known about the PB X or telco central off ice equipment to which the analog MultiVOIP wi ll connect: Phone Parameters Ask phone company or telecom manager.
MultiVOIP FX User Guide Technical Configuration 61 Pr ocedure for Configuration b y W eb GUI (Summary) After th e MultiVOIP configu ratio n softwa re has bee n in stalled in the ‘Command’ PC (which is connected to the MultiVOIP unit), sever al steps must be taken to configure the M ultiVOIP to function in its specific setting.
Technical Configuration MultiVOIP FX User Guide 62 Operation of MultiVOIP through web GUI requires up-t o-date version of Java. If Java has not yet been installed, follow these inst ructions: A. Install up-to-date Jav a program from MultiVOIP product CD (on first use only).
MultiVOIP FX User Guide Technical Configuration 63 5. Set IP Parameters. Click on IP Parameters in the sidebar list. In each field, enter the values that fit your particular network.
Technical Configuration MultiVOIP FX User Guide 64 The IP Parameters fields are described in the tables an d text passages below. Note that both DiffServ parameters (Cal l Control PHB and VoIP Medi a PHB) must be set to zero if you enable Packet Prio ritization (802.
MultiVOIP FX User Guide Technical Configuration 65 IP Parameter Definitions (cont’d) Field Name Values Description IP Parameter fields Gateway Name alphanumeric Descriptor of current voip unit t o distin guish it fro m other units in system.
Technical Configuration MultiVOIP FX User Guide 66 The IP Datagram with Header, Its Ty pe-of-Service field, & DiffServ bits => 0 4 8 16 19 24 31 VERS HLEN T YPE OF SERVICE TOTAL LENGTH IDE NTIF.
MultiVOIP FX User Guide Technical Configuration 67 IP Parameter Definitions (cont’d) Field Name Values Description DNS Parameter fields Enable DNS Y/N Default = disabled Enables Domain Name Space/System function where computer names are resolved using a worldwide distributed database.
Technical Configuration MultiVOIP FX User Guide 68 8. Set Voice/FAX Pa rameters . Click on Voice/FAX in the sidebar list. In each field, enter the values that fit your particular network.
MultiVOIP FX User Guide Technical Configuration 69 Note that Voice/FAX parameters are app lied on a channel-by-channel ba sis. However, once you h ave established a set of Voice/FAX parameters for a part icular channel, you ca n apply this entire set of Voice/FAX parameters to other channels by using the Copy Channel button and it s dialog box.
Technical Configuration MultiVOIP FX User Guide 70 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description DTMF Para meters Duration (DTMF) 60 – 3000 ms When DTMF: Out of Band is selected, this setting determines how long each DTMF digit ‘soun ds’ or is held.
MultiVOIP FX User Guide Technical Configuration 71 Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Auto- matic Determines whether select ion of coder is manual or automatic.
Technical Configuration MultiVOIP FX User Guide 72 Voice/Fax Parameter Definitions Field Name Values Description AutoCall Parameters Auto Call AutoCall The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP without the user havi ng to dial a Phone Directory Database number.
MultiVOIP FX User Guide Technical Configuration 73 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynamic Jitter Buffer Dynamic Jitter defines a minimum and a maximum jitter value for voice communications.
Technical Configuration MultiVOIP FX User Guide 74 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Maximum Jitter Value 20 to 200 ms The maximum dynamic jitter buffer of 200 milliseconds is the maximum delay tolerable over a high jitter network.
MultiVOIP FX User Guide Technical Configuration 75 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnect- ion -- The Automatic Disconnection group provides four optio ns which can be used singly or in an y combination.
Technical Configuration MultiVOIP FX User Guide 76 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Compression Y/N Determines whether silence compression is enabled (checked) for this voice channel.
MultiVOIP FX User Guide Technical Configuration 77 7. Set Te lepho ny Inte rface Pa ramete rs. Click on Interface in the sideb ar list. In each field, enter the values that fit your particular network.
Technical Configuration MultiVOIP FX User Guide 78 Note that Interfac e parameters are ap plied on a channel-by -channel basis. Howev er, once you have established a set of Interface para meters for a particular channel , you can apply this entire set of Interface parameters to other channels by usi ng the Copy Ch annel button and its dialog box.
MultiVOIP FX User Guide Technical Configuration 79 FXS Loop Start Parameters. The p arameters applicable to FXS Lo o p Start are shown in the fi gure below and described in the tabl e that follows.
Technical Configuration MultiVOIP FX User Guide 80 FXS Loop Start Interface: Parameter Definitions (cont’d ) Field Name Values Description FXS Options fields Ring Count , FXS 1-99 Maximum number of rings that the MultiVOIP will issue before giving up the attempted call.
MultiVOIP FX User Guide Technical Configuration 81 FXS Loop Start Interface: Parameter Definitions (cont’d ) Field Name Values Description Caller ID fields Enable (cont’d) Y/N In general, the forms of the ‘Caller Name’ and ‘Caller Phone Number’ differ depending on the IP transmission protocol used (H.
Technical Configuration MultiVOIP FX User Guide 82 FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows.
MultiVOIP FX User Guide Technical Configuration 83 FXO Interface: Parameter Definition s* Field Name Values Description Select Channel 1-2 (MVPFX2-2); 1-4 (MVPFX2-4); 1-8 (MVPFX2-8) Indicates the voip channel to which parameter values will be assigned.
Technical Configuration MultiVOIP FX User Guide 84 FXO Interface: Parameter Definition s* FXO Options Ring Count 1-99 Number of rings required before the MultiVOIP answers the incoming call. No Response Timer 1 – 65535 (in seconds) Length of time before call connection attempt is abandoned.
MultiVOIP FX User Guide Technical Configuration 85 FXO Interface: Parameter Definition s* Disconnect Options Sequence 1 st tone pair + 2 nd tone pair These are DTMF tone pairs constitute 2-part sequences that signal call di sconnection. Values for first tone pair are: *, #, 0, 1-9, and A-D.
Technical Configuration MultiVOIP FX User Guide 86 The Caller ID feature has d ependencies on both the te lco central office and the MultiVOIP phone book.
MultiVOIP FX User Guide Technical Configuration 87 8. Set Call Si gnaling Parameters . Click on Call Signaling in the sidebar list..
Technical Configuration MultiVOIP FX User Guide 88 The tables below describe all fields in the Call Sign aling screen. Call Signaling Parameter Definitions Field Name Values Description SIP Parameters Signaling Port numeric Port number on which the MultiVOIP UserAgent software module will b e waiting for any incoming SIP requests.
MultiVOIP FX User Guide Technical Configuration 89 Call Signaling Parameter Definitions Field Name Values Description Proxy Parameters (cont’d) User Name Values : alphanumeric Description : Identifier used when proxy server is used in n etwork.
Technical Configuration MultiVOIP FX User Guide 90 The Regional Para meters screen will appear. For the country sele ct ed, the standard set of frequency pairs will be listed for dial tone, busy to ne, ‘unobtainable’ tone (fast busy or trunk busy), ring tone, and other, more specialized tones.
MultiVOIP FX User Guide Technical Configuration 91 “Regional Parameter” Definitions Field Name Values Description Standard Tones fields Type column dial tone, ring tone, busy tone, unobtainable tone (fast busy), survivability tone, re-order tone Type of telephony tone-pair for which frequency, gain, and cadence are being presented.
Technical Configuration MultiVOIP FX User Guide 92 After selecting the appropriate Country/Region for your system, click OK . A screen will appear confirming that the configuration has been updated. You must select Save and Apply in the sidebar menu to make the change permanent.
MultiVOIP FX User Guide Technical Configuration 93 The Logs/Traces screen will appear. If you enable console me ssages, you can customize the types of me ssages to be included/excluded in log reports by clicking on the “Filters” button and using the Console Messages F ilter Settings screen (see subsequent page).
Technical Configuration MultiVOIP FX User Guide 94 “Logs” Screen Definition s Field Name Values Description Enable Console Messages Y/N Allows MultiVOIP debugging messages to be read via a basic terminal program like HyperTerminal ™ or equivalent.
MultiVOIP FX User Guide Technical Configuration 95 To customize console messages by c ategory and/or by channel, click on “Filters” and use the Console Messages Fil ters Settings screen.
Technical Configuration MultiVOIP FX User Guide 96 11. View System Information screen and set updating interval (optional). To reach this dialog box, c lick System Information in the sidebar menu. This screen presents v ital system information at a glance.
MultiVOIP FX User Guide Technical Configuration 97 System Information Parameter Definitions (cont ’d) Field Name Values Description Configur- ation Version nn.nn.nn. nn alpha- numeric Indicates version of Multi VOIP Configuration software (which includes screens for IP Parameters, SMTP Parameters, Regional Parameters, etc.
Technical Configuration MultiVOIP FX User Guide 98 The frequency with which several administrative sc reens are updated (the Sy stem Information, Call Progress, and IP St atistics screens) is determ ined by a setting in the Logs/Traces screen. 12. About P acketization Time.
MultiVOIP FX User Guide Technical Configuration 99 Packetization Time Screen Packetization rates can be set separately for each c hannel. The table below presents the ranges and increm ents for packetization rates.
Technical Configuration MultiVOIP FX User Guide 100 Once the packetization rate has been set for one chann e l, it can be copied i nto other chan nels by using the C opy Channel screen.
101 Chapter 6: Phonebook Configuration.
Phone Book Configuration MultiVOIP FX User Guide 102 Configuring MultiV OIP Phonebooks When a VoIP serves a PBX system, it’s important that the operation of the VoIP be transparent to the telephone end user. That is, the VoIP should not enta il the dialing of extra digits to reach users elsewhere on the network that the VoIP serves.
MultiVOIP FX User Guide Phone Book Configuration 103 Phonebook configuration screens ar e ac cessed using the sidebar m enu. 1. Select Outbound Phone Book / List Entrie s . Fields in the “Details” section de scribe various SIP parameters. Click Add .
Phone Book Configuration MultiVOIP FX User Guide 104 2. The Outbound Ph one Book Add Entry screen appears. Enter Outbound PhoneBook d ata for your MultiVOI P unit.
MultiVOIP FX User Guide Phone Book Configuration 105 The fields of the Outboun d Phone Book Add Entry screen are described in the table below. Outbound Phone Book Add Entry screen: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field.
Phone Book Configuration MultiVOIP FX User Guide 106 Outbound Phone Book Add Entry screen: Field Definitions (cont’d) Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system.
MultiVOIP FX User Guide Phone Book Configuration 107 Outbound Phone Book Add Entry screen: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Y/N Select if proxy server is used. Transport Protocol TCP or UDP Voip admini strator must choose between UDP and TCP transmission pro tocols.
Phone Book Configuration MultiVOIP FX User Guide 108 3. Select Inbound PhoneBook | Lis t Entries . Click Add ..
MultiVOIP FX User Guide Phone Book Configuration 109 4. The Inbound Phone Bo ok Add Entry screen appears..
Phone Book Configuration MultiVOIP FX User Guide 110 Enter Inbound PhoneBook dat a for your MultiVOIP. The field s of the Inbound Phone Book Add Entry screen are described in the table below.
MultiVOIP FX User Guide Phone Book Configuration 111 5. When your Outbound and Inbound PhoneBook entries are completed, clic k on Save and Apply in the sidebar menu to save your configuration. You can change yo ur configuration at any t ime as needed for your system.
Phone Book Configuration MultiVOIP FX User Guide 112 The “Next Entry” and “Pre vious Entr y” buttons allow you to go from one entry to the next without interruption.
MultiVOIP FX User Guide Phone Book Configuration 113 Phonebook Examples The following example demonstrates h ow Outbound an d Inbound PhoneBoo k entries work in a situat ion of multiple area cod es. Consider a company w ith offices in Minneapolis and Baltimore.
Phone Book Configuration MultiVOIP FX User Guide 114 An outline of the equipment setup in both offices is shown below. IP Ne twor k Vo I P 200 .2.1 0.3 717 -51 70 PB X -5 1 7 1 -5172 -5 1 7 3 -5 1 7 4 Co mp a ny H Q. Min ne a po l is N o rt h Su b. area 763 Lo c al -C all Ar ea C o des : 61 2, 6 51, 952 325 -7 001 R o u t e r Vo I P 20 0.
MultiVOIP FX User Guide Phone Book Configuration 115 The screen below shows O utbound PhoneBook entries for the VOIP loc ated in the company’s Baltimore facility. The entries in the Minneapolis VOI P’s Inbound PhoneBook match the Outbound PhoneBook entries o f the Baltimore VOIP, as shown below.
Phone Book Configuration MultiVOIP FX User Guide 116 To call the Minneapolis/St. Paul ar ea, a Baltimore employee m ust dial eleven digits. (In this case, we are assuming tha t the Baltimore PBX do es not require an “8” or “9” to seize an outside phone line.
MultiVOIP FX User Guide Phone Book Configuration 117 Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the Outbound PhoneBook of the Minn eapo lis VOIP (shown second below). Notice the extended prefix to be removed: 14103257.
Phone Book Configuration MultiVOIP FX User Guide 118 The Outbound PhoneBook for the Minneapolis VOIP is shown below. The third destination p attern, “7” facilitates rece ption of co-worker calls using local-appearing-extensions only. In this case, the “Add Pref ix” field value for this phonebook entry would be “1410325” .
MultiVOIP FX User Guide Phone Book Configuration 119 Configuring Mixed Digita l/Analog V OIP Systems Analog MultiVOIP units, like the MVPFX2-2/4 /8 units and the MVP-210/410/8 10/410SS/810SS units are compatible with digit al MultiVOIP units like the MVP2410 .
Phone Book Configuration MultiVOIP FX User Guide 120 These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (S ite B) VOIP Dir # -OR- Destination Pattern IP Address Channel Comments 102 20 0.2.9.8 2 Site B , FXS channel.
MultiVOIP FX User Guide Phone Book Configuration 121 Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9. 7 To originate calls to Site A (Bismarck). 1507 1507 1 01# Note 3. 200.
Phone Book Configuration MultiVOIP FX User Guide 122 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate cal ls to Site A (Bism arck). 1507 1507 1 01# Note 3. 200.2.
MultiVOIP FX User Guide Phone Book Configuration 123 Outbound Phone Book for MVPFX2 Analog VOIP (Site E) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.
Phone Book Configuration MultiVOIP FX User Guide 124 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175662. 4. Await completion. Talk. Site A calling Site C, Method 2 1. Dial 101#7175662 2.
MultiVOIP FX User Guide Phone Book Configuration 125 Site D calling Site C 1. Dial 915077175662 . 2. “9” gets o utside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN.
Phone Book Configuration MultiVOIP FX User Guide 126 Site D calling Site F A voip call from Pierre PBX to extension 7424 on th e key telephone system in Linc oln, Nebraska. A. The required entry in the Pierre O utbound Phonebook to facilitate orig ination of the call, w ould be 1402263742.
MultiVOIP FX User Guide Phone Book Configuration 127 Site F calling Site D A voip call from a Lincoln key extension to ext ension 3117 on the PB X in Pierre, South Dakota. A. The required entry in the Linco ln Outbound Phonebook to facilitate ori gination of the call, would be “31”.
128 Chapter 7: Operation and Maintenance.
MultiVOIP FX User Guide Operation & Maintenance 129 Operation and Maintenance Summary There are several groups of software scr eens that facilitate basic operation and maintenance of the MultiVOIP.
Operation and Maintenance MultiVOIP FX User Guide 130 System Inf ormation screen This screen presents vital system in formation at a glance . Its primary u se is in troubleshooting. Th is screen is accessibleby click ing System Information in the sid ebar menu.
MultiVOIP FX User Guide Operation & Maintenance 131 System Information Parameter Definitions Field Name Values Description Boot Version nn.nn alpha- numeric Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is independent of the software version.
Operation and Maintenance MultiVOIP FX User Guide 132 The frequency with which several administrative sc reens are updated (the Sy stem Information, Call Progress, and IP St atistics screens) is determ ined by a setting in the Logs/Traces screen.
MultiVOIP FX User Guide Operation & Maintenance 133 Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-offic e setting, can be monitored for performance using the Statistics functions of the MultiVOIP software.
Operation and Maintenance MultiVOIP FX User Guide 134 The Call Progress Details Screen Call Progress Details: Field Definitions Field Name Values Description Channel 1-n Number of data channel or time slot on which the call is carried. This is the channel for which call- progress details are being viewed.
MultiVOIP FX User Guide Operation & Maintenance 135 Call Progress Details: Field Definitions Field Name Values Description Packet Detail s Packets Sent integer value The number of data packets sent over the IP network in the course of this call.
Operation and Maintenance MultiVOIP FX User Guide 136 Call Progress Details: Field Definitions (con t’d) From – To Details Description From field alphanumeric string Description of calling party. Gateway Name (from) alphanumeric string Identifier for the VOIP gateway that handled the origination of this call.
MultiVOIP FX User Guide Operation & Maintenance 137 Call Progress Details: Field Definitions (con t’d) Field Name Values Description Call Status fields Silence Compression SC “SC” stands for Silence Compression.
Operation and Maintenance MultiVOIP FX User Guide 138 About IP Statistics To access the IP Statistics screen, c lick on “IP Stat istics” in the sid ebar menu.
MultiVOIP FX User Guide Operation & Maintenance 139 IP Statistics: Field Definitions Field Name Values Description UDP versus TCP . (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data acros s an IP network.
Operation and Maintenance MultiVOIP FX User Guide 140 IP Statistics: Field Definitions (cont’d) Field Name Values Description Total Packets (cont’d) Sum of data packets of all types.
MultiVOIP FX User Guide Operation & Maintenance 141 IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets.
Operation and Maintenance MultiVOIP FX User Guide 142 General Operation Functions Several basic software functions are accessib le from th e MultiVoip sidebar menu, as shown below. Clicking on the option will bring up the corresponding screen. (Note that online Help has not yet been implemented.
MultiVOIP FX User Guide Operation & Maintenance 143 About Passwords & Login/Logout from Specific Computers The first time you access the MultiVOIP web GUI fr om a particular computer, yo u must enter the Username and Password.
Operation and Maintenance MultiVOIP FX User Guide 144 Logout To log out, click on Logou t in the sidebar menu and then click Yes to confirm your intention t o log out of the MultiVOIP progr am. After you log out, you must enter your username an d passwor d again in order to access the MultiVOIP web GUI.
MultiVOIP FX User Guide Operation & Maintenance 145 Reboot V o ip The Reboot Voip command allows you to reboot the Mult iVOIP unit on demand. In the gen eral course of operation, this command will not be needed.
Operation and Maintenance MultiVOIP FX User Guide 146 Upgrading MultiV OIP Firmware Intr oduction From tim e to time, a new versi on of the MVPFX2 firmware may be i ssued.
MultiVOIP FX User Guide Operation & Maintenance 147 Obtaining Updated Firmware Generally, updated firmw are must be downloaded fr om the MultiTech web/FT P site to the user’s PC before it can be downlo aded from that PC to t he MultiVOIP. Note that the structure of the MultiTech web/FTP si te may change without notice.
Operation and Maintenance MultiVOIP FX User Guide 148 Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the ne xt 3 screens be low pertain to the MVP3010, similar screens w ill appear for an y MultiVOIP model descr ibed in this manual.
MultiVOIP FX User Guide Operation & Maintenance 149 Generally, the firmwar e file will be a self-extracting c ompressed file (with .zip ex tension), which must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory.
Operation and Maintenance MultiVOIP FX User Guide 150 To transfer files using the FTP server functional ity in the Mu ltiVOIP, follow these directions. 1. Establish Network Connectio n and IP Addresses . Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network.
MultiVOIP FX User Guide Operation & Maintenance 151 3. Install FTP Client Program or Use Su bstitute . You should install an FTP client program on the controller PC. FTP file t ransfers can be done using a web browser (e.g., Mozi lla or Internet Explorer) in conjunction with a local Windows browser a (e.
Operation and Maintenance MultiVOIP FX User Guide 152 5. Identify Files t o be Update d . Determine which file s you want to update. Three types of files can be updated using the FTP feature. File Type File Names Description firmware “bin” fil e mvpapp This is the MultiVOIP firmware file.
MultiVOIP FX User Guide Operation & Maintenance 153 8. Invoke Download . Download ing can be done with a web browser or with an FTP client program. 8A. Download with Web Browser. 8A1. In the lo cal Windows browser, locate th e directory holding the MultiVOIP program files.
Operation and Maintenance MultiVOIP FX User Guide 154 You may be asked to confir m the overwriting of files o n the MultiVOIP. Do so. File transfer between PC and voip will lo ok like transfer within voi p directories. Before attempting to update any other files, wait at least 3 minutes (which al lows time for the MultiVOIP to reboot).
MultiVOIP FX User Guide Operation & Maintenance 155 8B. Download with FT P Client Program. 8B1. In the lo cal directory browser of the FTP c l ient program, locate the di rectory holding the MultiVOIP program f iles.
Operation and Maintenance MultiVOIP FX User Guide 156 Some FTP client program s are more graphically orien ted (see previous screen), while others (like the “WS- FTP” client) are more text oriented. 9. Before att empting to update any ot her files, wait at least 3 minutes (wh ich allows time for t he MultiVOIP to reboot).
MultiVOIP FX User Guide Operation & Maintenance 157 11. After upd ating the MultiVOIP’s file s ystem image file (mvpfs- img), you must clear the Jav a cache of files that pertain to the old/outda ted version of the image file. A. To clear the Java cache in Windows, go to Start | Settings | Control Pa nel .
Operation and Maintenance MultiVOIP FX User Guide 158 C. When the Delete Tempo rary Files screen appears, click OK . Then click OK again at the main Java screen. D. Using a new browser win dow, go to the IP a ddress of the Mul tiVOIP. All of t he new features of t he updated file system image file will now be visible.
MultiVOIP FX User Guide Operation & Maintenance 159 Upgrading MultiV OIP Firmware via TFTP using HyperT erminal 1. Before beginni ng this procedure, you must have a TFTP serve r program runn ing on a computer that has access t o the network on which the MultiVOIP is running and th e upgrade software files must be on that computer.
Operation and Maintenance MultiVOIP FX User Guide 160 4. Establish a ‘connection’ in Hy perTerminal. 5. Check that HyperTerminal is ad dressing the correct COM port.
MultiVOIP FX User Guide Operation & Maintenance 161 6. Check that HyperTerminal’s d ata rate is set to 115200bps. 7. To begin , HyperTerminal must be connected and rea dy.
Operation and Maintenance MultiVOIP FX User Guide 162 8. Reboot the Mul t i VOI P by t ur ni n g of f it s po we r and turning it back on again. The ARMBoot prompt will appear on the HyperTerminal screen. When this screen app ears, you must quickly pr ess an y key to stop t he regular boot-up process (the ma nual boot process).
MultiVOIP FX User Guide Operation & Maintenance 163 10. A list of voip parameters that can be altered in the ARMBoot environment will appear..
Operation and Maintenance MultiVOIP FX User Guide 164 11. You m ust change the serverip value t o the IP address of the com puter on which the TFTP server pr ogram is located.
MultiVOIP FX User Guide Operation & Maintenance 165 12. To confi rm that the TFTP serve r IP address was in deed changed to the value you want, t ype printenv at the mvp-boot> prompt and then press Enter .
Operation and Maintenance MultiVOIP FX User Guide 166 14. . Type saveenv and press Enter. 15. At the mvp-boot> prompt, type update and then press Enter. A menu will appear that lists, by number, the various firmwa re entities (“partitions”) that could be updated with this command.
MultiVOIP FX User Guide Operation & Maintenance 167 16. At the mvp-boot> prompt, type 4 to update the application. NOTE: The fi le system (the app ropriate file nam e is “mvpf s-im g” with no file ex tensio n) can also be updated at this m enu by typing 3 .
Operation and Maintenance MultiVOIP FX User Guide 168 17. When the Image Xfer Method menu ap pears, type 1 . (Option 2 will also work, b ut it could tak e as long as 45 minutes to accomplish the trans fer by using the “Serial - Kermit” connection.
MultiVOIP FX User Guide Operation & Maintenance 169 18. The transfer pro cess will take a few minu tes. When comple te, th e response “Wr ite done !!!” will appear.
Operation and Maintenance MultiVOIP FX User Guide 170 B. In the General tab of the Java program, click “Delete Files.” C. When the Delete Tempo rary Files screen appears, click OK . Then click OK again at the main Java screen. D. Using a new browser win dow, go to the IP a ddress of the Mul tiVOIP.
MultiVOIP FX User Guide Operation & Maintenance 171 SysLog Server Functions MultiTech has bui lt SysLog server functionalit y into the software of t he MultiVOIP units. Sy sLog is a de facto standard for logging events in network communication systems.
Operation and Maintenance MultiVOIP FX User Guide 172 Before a SysLog cl ient program is used, the Sy sLog functionality must be en abled within the Mult iVOIP in the Logs menu under Configur ation . The IP Address used will be that of the Mult iVOIP itself.
MultiVOIP FX User Guide Operation & Maintenance 173 Configuring the SysLog Client Program . Configure the SysLog client program for your own needs.
174 Chapter 8 W arranty , Service , and T ech Suppor t.
MultiVOIP FX User Guide Warranty, Service, & Tech Support 175 Limited W arranty Multi-Tech Systems, Inc . (“MTS”) warrants that its pr oducts will b e free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is n ot provided, two years from date o f shipment.
Warranty, Service, & Tech Support MultiVOIP FX User Guide 176 T echnical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product.
177 Chapter 9: Regulatory Information.
Regulatory Information MultiVOIP FX User Guide 178 EMC, Safety , and R&TT E Directive Compliance The CE mark is affix ed to this product to confi r m compliance with the foll owing European Commun.
MultiVOIP FX User Guide Regulatory Information 179 2. As indicated below, the suitable jack (U niversal Service Order Code connecting arrangement) for this equipment is shown. If applicable, the fa cility interface codes (FIC) and service order codes (SOC ) are shown.
Regulatory Information MultiVOIP FX User Guide 180 WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manuf acturers, distributors, re tailers and importers to take-back electronics prod ucts at the end of their useful life.
181 Appendix A: Cable Pinouts.
Cable Pinouts MultiVOIP FX User Guide 182 Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info 1 2 3 4 5 6 7 8 PIN NO. 4 7 8 3 2 6 1 5 1 2 3 4 5 6 7 8 T o DTE Device (e.g., PC) CLEAR TO SEND TRANSMIT DA T A RECEIVE DA TA SIGNAL GROUND PIN NO.
183 Appendix B: TCP/UDP P or t Assignments.
TCP/UDP Port Assignments MultiVOIP FX User Guide 184 W ell Known P or t Numbers The followin g description of port number assignm ents for Internet Prot ocol (IP) comm unication is taken from the Intern et Assigned Num bers Authority (IANA) web site (www.
MultiVOIP FX User Guide Index 185 INDEX 1 LED ............................................................................. 11 abbreviated dialing , inter-office T1 .............................................................................. 102 Accept Any Numb er (inbound) T1 .
Index MultiVOIP FX User Guide 186 Clear (IP Statistic s) button ............................................ 139 coder bandwidth, max........................................................... 71 G.711 .................................................
MultiVOIP FX User Guide Index 187 Java cache clearing, an d.................................... 157, 169 Filters (Console Message Settings ) ................................. 95 Filters button (Console Message Settings) .....................94 Firmware Vers ion System Inform ation .
Index MultiVOIP FX User Guide 188 airflow ......................................................................... 50 in a nutshell ................................................................. 13 in rack .........................................
MultiVOIP FX User Guide Index 189 SysLog Server Enable.................................................94 logs screen, ac cessing ..................................................... 92 long-distance call sav ings T1 .................................
Index MultiVOIP FX User Guide 190 allowing with Web GUI .............................................. 62 Port field, SysLog Se rver ................................................94 Port Number ( Call Signaling) field ...............................
MultiVOIP FX User Guide Index 191 software installation detailed........................................................................ 56 software loa ding.............................................................. 56 software, Mult iVOIP moving around in .
Index MultiVOIP FX User Guide 192 Copy Channel ............................................................. 69 Default ........................................................................ 69 DTMF In/Out of Band ...................................
193 S000411A.
Ein wichtiger Punkt beim Kauf des Geräts Multi-Tech Systems MVPFX2-2 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Multi-Tech Systems MVPFX2-2 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Multi-Tech Systems MVPFX2-2 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Multi-Tech Systems MVPFX2-2 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Multi-Tech Systems MVPFX2-2 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Multi-Tech Systems MVPFX2-2 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Multi-Tech Systems MVPFX2-2 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Multi-Tech Systems MVPFX2-2. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Multi-Tech Systems MVPFX2-2 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
