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ADMINISTRATOR USER GUIDE FaxFinder ™ FF200 2-Port V.34 Fax Server Administrator User Guide.
FaxFinder TM Administrator Use r Guide Model FF200 PN S000378A, Version A Copyright This publication may not b e reproduced, in whole or in part, without prior exp ressed written permissi on from Multi-Tech Sy stems, Inc. A ll rights reserved. Copyright © 2005, by Multi-Tech System s, Inc.
Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 3 Table of Contents CHAPTER 1 – PRODU CT DESCRIPT ION AND SPECIFI CATIONS ................................................................6 P RODUCT D ESCRIPTION ..................
Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 4 Password Administ ration Sc reen ................................................................................................. ........................ 55 CHAPTER 5 – FA XFINDER CLIENT S OFTWA RE C ONFI GURATION .
Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 5 FaxFinder Modem Fi rmware Update................................................................................................ ................ 151 FaxFinder Server Firmware Update .
Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 6 Chapter 1 – P roduct Descript ion and Specif ications Product Description The FF200 2-Port V.34 FaxFinder unit is a complete, e con omical, easy-to-use network fax serve r.
Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 7 main fax-sending client program, a viewer for TI FF files, and a program for cre ating and modifying fax cover pages).
Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 8 Prerequisite: Determining PBX Compatibility & Configuration To operate the.
Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 9 Technical Specifications The FF200 FaxFinder mee ts the following specifications: Connectors RJ11-Line Jack, RJ45 - Ethernet Ja ck Size 6”w, 1.
Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 10 Distributing Documents to Client Users The person acting as FaxFinde r Administrator should s ee to it that client users g et copies of the Client Operation Primer (the file name is S000407_.
Chapter 2: System Overview Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 11 Cha pt er 2 – S y st e m O v ervie w Our Sample FaxFinder Systems The FaxFinder system handle s faxes in a non-conventional way. A regular fax machine i s a centralized resource.
Chapter 2: System Overview Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 12 PBX St a t i o n Po r t s PSTN PSTN T1 Line POTS Lines Etherne t LAN Ethernet LAN FF200 FF200 FaxFinder Fa xFinder . . . . . . Outbound Fa xing: Users set FaxFi nder as printing d estination in application program.
Chapter 2: System Overview Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 13 Server Setup for Sample FaxFinder System – Acme99, Inc. 192.16 8.4.251 Pete PSTN Joe PBX E xt 304 9 Pat Admin Internet Time Server FF200 FaxFinder Server POTS Modem Ether net P ort Mail Server PC o f Fa xFinde r Administr ator Email: pat@ ac m e 99.
Chapter 2: System Overview Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 14 Receiving a Fax, Server Perspective – Acme99 Gets a Fax Customer faxes or der to Joe at Acme99. Uses Joe’s PBX fax number : 7635553032 1 2 Fax message t raverses public phone networ k.
Chapter 2: System Overview Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 15 Receiving a Fax, Client Perspecti ve – Joe Gets a Product Order.
Chapter 2: System Overview Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 16 Sending a Fax, Server Perspective – Acme99 Sends a Fax Customer receives Mary’s F AX message about product specifications. 1 Acme99 Office Customer ’s Office PBX Ext 3032 Joe PBX Ext 3049 Pat Admin Email:pat @acme99 .
Chapter 2: System Overview Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 17 Sample Client Setup – Joe, the Acme99 Order Processor.
Chapter 2: System Overview Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 18 Sending a Fax, Client Perspective – Ma ry Sends Spec Sheet to Client.
Chapter 2: System Overview Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 19 Fax Message Components Cover Page Fro m: To : S ub j ect : Co mm e nt : Th e t im e ha s co m e fo r al l go od p e rson s to come t o th e a i d o f th e i r re s pec ti ve co u ntr i es.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 20 Chapter 3 – Ser v er Inst al lat ion T h i s c h a p t e r s h o w s y o u how to set up your Multi-Tech Model FF200 F axFinder. The setup process includes both cab ling of the FF200 unit and configur ation of the FaxFinde r server software.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 21 Part A: Cabling -- Connecting the FaxFinder to Power Outlet, Phone Lines, and Ethernet Summary : Place the FaxFinder in a con venient location, and then connect it to your AC power outlet and Ethernet.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 22 If it is a 192.168.2.x subnet, connect from the Administrative PC to the FaxFinder until the FaxFinder’s IP addres s has been configured. There after, connect the FaxFinder into the network.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 23 Part C: Configuring the FaxFinder Server Summary of Configuration Data The table below lists the information you will need to fill in on the various FaxFind er Serve r screen.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 24 1. Setting Admin PC to Startup IP Address a. Connect a pc to your netwo rk. b. Set the pc IP address to 192.168.2.x subnet (using any addre ss excluding 192.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 25 2. Logging In (I) a. Bring up a Web browser on your pc. At the brow ser’s address li ne, type t he default Gateway address: http://192.168.2.1 and press Enter .
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 26 e. Click the Login button. The Web Management Hom e screen will appear. From this screen, you can access all of the FaxFinder Server software screens.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 27 4. Resetting Admin PC to Its Regular IP Address In step #1 above, you recorded the original IP addre ss of the administrator’s PC and then reset it to the IP address required to allow communi cation with the FaxF inder unit.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 28 At this point, the FaxFinder ‘home’ page is displayed. Click on Phone Book to see the updated values. P at - A d m i n pa t - ad m i n p at @ ac m e9 9 .
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 29 b3. Unassigned Number Row: Finishing Click on Update in the “Unassign ed Number” row. The message “Success: Unassigned Number was updated” will appear above the Phone Book list.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 30 7. Setting Up the Mail Server The FaxFinder uses a mail server to se nd fax log rep o rts, by email, to the administrator. An email is also sent to the administrator each time the FaxFi nder is powered up.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 31 c. Specify a Country Code that fits your location. d. Use the Routing field to set the FaxFinder’s operating mode. For POTS Mode , set the Routing field to “POTS Line.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 32 When Smart Dial is OFF, the FaxFinder modem will seize the p hone line and dial after a 3-second pause whether a dial tone is present or not. Hint : If ‘no dial tone’ messages appear consistently, set Smart Dial to OFF.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 33 9. Changing Admin’s Server Password a. In the Password Administration screen, enter a new Password for the FaxFinder Admin i strato r (something other than “admin”).
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 34 10. Specifying Administra tor’s Client Password a. In the Password Administration screen, enter a new Password for the FaxFinder Admin i strato r to be used for sending in that person’s capacity as cl ient /user of the FaxFinder system.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 35 b. Verify that the fax message sent reac hes the email inbox of the administrator.
Chapter 3: Server Installation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 36 12. Adding Client/Users to the Phone Book a. In the Phone Book screen just below the entries for the FaxFinder administrator, make entrie s for the other persons in your office who wil l send and receive faxes through the FaxFinder.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 37 Chapter 4 – F axFinder Ser v er Sof tw ar e Scr eens In this chapter, we present the scre ens of the FaxFinder server software. We de scribe each field in each screen and some of the command buttons.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 38 Login Screen The FaxFinder Server Login screen is the primary s ecurity device for the Serve r software. The FaxFinder has a defa ult setting that allows use of “admin” as both the User Name and the Password at initial startup.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 39 Fax Log Screen Sorting Function . You can sort the entries of this scree n by doing a mouse-over on the name/identifier of any column that has variable entries.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 40 Fax Details Screen The Fax Details screen is a sec ondary screen a ccessible from the Fax Log screen. It presents detailed technical information about a fax selected in the Fax Log screen.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 41 Fax Details Screen Field Definitions Field Values Description Off-Hook Time mm/dd/yyyy hh:mm:ss The time at which the modem went off-hook for the fax transmission.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 42 Current Status Screen Current Status Screen Field Definitions Field Name Values Description System fields group Current Time weekday, mo, dd hh:mm:ss yyyy The present time of day.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 43 Current Status Screen Field Definitions (con t’d) Field Name Values Description System fields group Up Time x days yy hours: zz minutes Operation time since last reboot.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 44 The “Initialize Modem” and “Make Busy” button comm ands can be legitimately in voked only by a user with administrative rights.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 45 Administration Screen.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 46 Administration Screen Field Definitio ns Field Name Values Description IP Configuration Fields IP Address n.n.n.n for n = 0-255 The IP address of the fax se rver.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 47 Administration Screen Field Definitio ns Field Name Values Description SMTP Configuration Fields SMTP Server Address n.n.n.n for n = 0-255 Domain name or IP ad dress for mail server (SMTP must be supported on mail server).
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 48 Administration Screen Field Definitio ns Field Name Values Description SMTP Config.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 49 Phone Book Screen The Phone Book screen maps the PBX extension phone numbers of clients to their respecti ve email inbox addresses at which they will receive incoming faxes as viewable drawing files.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 50 If the FaxFinder is operating in POTS Mode, this Unassi gned Number ‘attendant ’ will receive all emails and will have to distribute them to their final recipi ents.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 51 Modem Configuration Screen – POTS Modem “Modem Configuration: POTS M odem” Screen Field Definitio ns Field Name Values Description Country Code country names Sets modem telepho ny parameters as required for the listed country.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 52 “Modem Configuration: POTS M odem” Screen Fi eld Definitions (cont’d) Field .
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 53 “Modem Configuration: POTS Modem” Screen Field Definitio ns (cont’d) Field Name Values Description Dial Prefix Numeric string, 5 charac ters, max.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 54 “Modem Configuration: POTS Modem” Screen Field Definitio ns (cont’d) Field N.
Chapter 4: FaxFinder Server Software Scre ens Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 55 Password Administration Screen Use the Password Administration screen to assign password to client users in the FaxFinder system. In this screen, you specif y each client’s name, user ID, and password.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 56 Chapter 5 – F axFinder C lient Sof tw ar e Conf ig ur at ion To configure .
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 57 2. At the Welcome screen, click Nex t . 3. At the Choose Destination Location screen, designate the de sired file location for the FaxFinder client software.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 58 4. At the Select Program Folder screen, you can designate a program folder for the Fa xFinder software. Again, in most cases, the default is recommended unl ess you have other plans.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 59 6. You will be asked whether or not you want to as sociate TIF and CPG files with the Multi-Tech Tiff Viewer. Click Yes (unless you prefer to use a different viewer prog ram).
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 60 The FaxFinder Fax Clie nt Software starts autom atically when the installation is complete. Icons for the FaxFinder software appli cations will appear in the Wi ndows Start menu.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 61 Associating Client with Specific FaxFinder Unit(s) Sometimes more than one FaxFinde r unit is connected to an Ethernet network.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 62 the sake of simplicity and convenience) to use the same Username and Password for all FaxFinde r units.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 63 Dis-Associating the Client from a Specific FaxFinder Unit In this procedure, you will un-do the procedure “Associating Client with a Specific FaxFinder Unit.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 64 Disabling and Re-Enabling a Client’s FaxFinder Service Disabling a FaxFinder’s service to a spe cific client is simply a temporary version of dis-asso cia ting the client from that FaxFinder.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 65 FaxFinder Fax Client Software Menu Command Definitions FaxFinder Fax Client .
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 66 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Command Na.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 67 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Field Name Values Description Device St atus tab Device (column) alphanumeric Shows FaxFinder or Hyla FAX server units with which the client is associat ed.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 68 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Command Na.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 69 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Field/Command Name Values Description Pending Faxes tab Recipient (column) -- Identifies recipient of each fax for which transmission is incomplete.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 70 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Field Name Values Description Fax Ports tab Device (column) alphanumeric Shows FaxF inde r units with which the client is associated.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 71 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Field/Command Name Values Description Fax Log tab Recipient (column) Identifies recipient of each outgoing fax.
Chapter 5: FaxFinder Client Software Configu ration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 72 FaxFinder Fax Client Software Menu Command Definitions (cont’d) Field/Command Name Values Description Address Book tab Name (column) alphanumeric Shows t he name of the the selected Address Book entry.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 73 Chapter 6: F axFinder C lient Sof tw are Oper at ion This chapter describes the things that a client u ser can do with the FaxFinder system.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 74 Sending a Fax To send a fax by printing from an application progra m on a client PC, follow the steps listed below. 1. The FaxFinder client software must be installe d on the PC.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 75 However, you can send faxes thro ugh th e FaxFinder without bringing up the FaxFinder Clie nt Software screen.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 76 5. At the application program (for example, a word processi ng prog ram or drawing program ), p rint to the FaxFinder. Setting the destination of the printing job varies from prog ram to p rogram.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 77 To assign the FaxFinder as the default printer simu ltaneously for all appli cation p r ograms that print, use the Windows Printers dialog box.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 78 6. After the printing has been initia ted by the applicati on program, the FaxFinder Send Fax screen will appear. Click on Address Book .
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 79 The “Cover Page Style” chosen will determine h ow thi s information will appear on the fax cover page.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 80 Scheduling Fax Transmissions The FaxFinder allows yo u to send a fax immediately or delay its transmissio n until a later time.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 81 7. The fax will be sent at the scheduled time. You can view the e vent as it happens in the FaxFinder client software Device Status screen or after the fact in the Fax Log screen.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 82 Putting Pending Faxes on Hold and Rescinding the Hold Suppose you have sent a fa.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 83 At that point, the FaxFinder will complete the fax in progress that is being sent to the second recipi ent.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 84 She could view the details of the fax and , at her option, view the fax again.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 85 She could “delete” the fax, which means that that fax transmi ssion would ne ver be completed.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 86 Setting Fax Retry Number and Interval You can set the FaxFinder client software to retry a fax tr ansmi ssion if it fails on the first attempt.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 87 Sending One Fax Containing Multiple Documents The FaxFinder allows yo u to include multiple documents in a single fax transmission.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 88 3. You can also add to the list of files to be faxed out by includi ng items that you have stored. In the “Documents” pane of the FaxFinder Send Fax screen, click Add .
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 89 Forwarding a Fax Suppose you recei ve a fax using the FaxFinder s yste m.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 90 4. In the FaxFinder Send Fax screen, specify a recipient for the fa x.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 91 Receiving a Fax The FaxFinder Ser ver delivers incomin g faxes to client P Cs in their email inboxes. Since faxes received thro ugh the FaxFinder are transf ormed into email attachments, they ca n be directed anywhere email goes.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 92.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 93 5. The FaxFinder client opens the email message. The incoming fax message take s the form of a graphic file attachment. The FaxFinder Server ha s a ssigned the file an automatic file name.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 94 5. The fax recipient (a client of the FaxFinder Server) opens the email message. The incomin g fax message takes the form of a graphic file attachment.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 95 Using the Multi-Tech Tiff Viewer The Multi-Tech Tiff Viewer program ha s a variety of fe atures that enhance the vi ewing of fax messages in graphic file form (thumbnails, zoo ming, spot magnificati on, scrolling, rotating, etc.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 96.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 97 While most of these features are commo n to many gr aphical programs, some warra nt a bit of explanation. Copy . The Copy function allows you to copy the fax file and inse rt it into a different application program.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 98 Spot Magnifying Glass . In this viewing mode, a magnifying glass icon (cursor) appears.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 99 Click-and-Hold over Area . Two additional windows will appe ar. The cursor itself becomes a small secondary wi ndow of fixed size. The same image al so appears on a third window.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 100 Importing Fax Images into Othe r Application Programs The Copy command in the Multi-Te ch Tiff Viewer allows y ou to import the fax image into other application programs.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 101 Setting Up Your Address Book Manually The Address Book in the FaxFi nder Client Software adds significan t convenience to the system.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 102 5. A Contact – Recipient screen will appear presentin g the contact info for this particular recipient. 6. When you click on “A ddress Book” at the FaxFind e r Send Fax screen, this same contact list will appear.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 103 Setting Up Your Address Book by Synchronizing with Outlook What Synchronization.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 104 3. Click on Browse . Select t he de sired folder from the Select Contact Folder (Outlook:) screen. Click OK . If a confirmation screen appears, click OK .
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 105 5. Right-click on Outlook Synchronize r a nd select Sy nchronize w ith Outlook . The Outlook Contact information will be copied in to the FaxFinder Address Book.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 106 Using Stock Cover Pages Faxes are often accompanied by a cover page that specif ies from whom it was sent, to whom it was sent, the date, and other details about the sending an d receiv ing parties.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 107 3. When the FaxFinder Send Fax screen appears, it w ill list the document we want to fax in its “Documents” pane. Next we mu st specify a recipi ent.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 108 4. The FaxFinder Send Fax screen app ears again but this time our recipient has been ente red.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 109 5. Since we intend to use a cover page, we click “Use Cover Page” and then sel ect a stock cover pag e from the “Cover Page Style” drop-do wn list.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 110 Suppose we choose the style called “BoldComplete.” We can vie w it by clicking “View/Edit” on the FaxFinder Send Fax screen.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 111 6. To see how the cover p age appears after the send er an d recipient information has been aut omatically inserted, click Preview Fax.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 112 Creating or Modifying Cover Page Styles The Multi-Tech Cover Page Gene rator program allows you either to produ ce custom cover pages o r to use existing style templates.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 113 2. The main Template Editor screen will appear.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 114 3. Several types of objects can be added to a cover page file. These are listed in the Insert pulldown menu. The commands to create these objects can be invoked either here or from buttons on the Tool Bar.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 115 To insert an automated field, you must click on the “Edit Box” button and then d rag open a box at the desired place on the screen.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 116 6. Enter the field label in the Static Text box. Be sure to allow enough room for the size of font you have chosen. If the box is too small for the font size, the text will be cut off.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 117 7. Select the “Edit Box” (or “Field Text”) cursor labeled ab and drag to open the desired field. Double-click on the box you have opene d.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 118 You might want the automated field value to be placed on a line or in a recta ngle. If so, you could use the line cursor to put a line beneath the edit box or use the rectangle cursor to place a rectangle around the edit box.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 119 8. To add a graphic file to the cover page template, click on the Im age icon . Then browse to the directory that contains the desired graphic file.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 120 Modifying Existing Cover Page Templates Note : While all five stock co ver page style s can be readily customized, the st yles “PlainComplete” and “Plain Short” are especially well suited to custo mization.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 121 For our example, we will rename the file rmc1.cpg, for the purposes of our fictitiou s company, Rocky Mountain Construction, Inc. 4.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 122 5. Add company logo at top of cover page. For our example, we will add the graphi c file “ff-rocky-mtn-logo1.bmp” to the cover page.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 123 6. Add company slogan to bottom of template. For the purposes of our fictitious company, Rocky Mountain Construc tion, Inc., we will use the slogan “Building on New Hori zons.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 124 7. In the File menu, select “Save As” and overwrite the f ile using the same filen ame used in step 3, saving it in the ‘Application Data’ directory for the FaxFinder client software.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 125 9. When the fax is sent, the ‘automated’ fields on the cover page template will be filled in with information from the Address Book (if the recipient is listed there).
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 126 Cover Page Generator Menu/Icon Command Descriptions File Menu FaxFinder Cover P.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 127 Edit Menu The Undo command (al so accessible u sing the keyboard sho rtcut Ctrl + Z and the button) reverses the effect of the last command .
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 128 FaxFinder Cover Page Generator Soft ware Menu Command Definitions (cont’d) Command Name Icon Description Insert menu commands Static Text Use to insert text objects needed in the cove r page template.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 129 View Menu FaxFinder Cover Page Generator Soft ware Menu Command Definitions (cont’d) Command Name Icon Description View Menu commands Zoom In Use to view a smaller area of the cover page template file in greater magnification.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 130 Settings Menu FaxFinder Cover Page Generator Soft ware Menu Command Definitions (cont’d) Command Name Icon Description Settings Menu commands Font Brings up Font dialog box in which font, font size, and font style can be set.
Chapter 6: FaxFinder Client Software O peration Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 131 Reporting Failed Faxes to the Administrator Occasionally clients will re ceive em ail messages from the FaxFinder that pertain to faxes that have failed partially or entirely.
Chapter 7: Server Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 132 Chapter 7 – Ser v er Oper at ion Fax Log Email Messages The FaxFinder administrator will receiv e an email after ev ery user-specified n faxes have been handled by the FaxFinder ( n is the total of faxes s ent and receiv ed).
Chapter 7: Server Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 133 Front Panel LEDs Label Identifier Name Description General LEDs Power Power Solid (constant) green if unit is on. Status Status Flashing Green = unit is functioning properly Solid Green = unit is having its software update d.
Chapter 7: Server Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 134 Dealing with Failed Fax Reports Occasionally clients will re ceive em ail messages from the FaxFinder that pertain to faxes that have failed partially or entirely.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 135 C h a p t e r 8 - D ev i ce M a n a g e r Instal lat ion & Oper at ion Installing Device Manager Software The process of installing the Device Manager software is explained in the illustration below.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 136 Operation: Applicability of Device Manager To what devices does Device Manag er pertain? The Devi ce Manager software applies to FaxFinders, CallFinders, and to the MA 100 Multi-Access Dial-Up Et hernet Link unit.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 137 How to Access Command Command Name Summary Update [Firmware] Updates “server” firmwa re and channel firmware of a device (FaxFinder, CallFinder, or Multi- Access unit).
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 138 Opening the Device Manager Software 1. To launch the Device Manage r program from the Windows deskt op, go to Start | Programs | Device Manager | Device Manager .
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 139 Device Manager Main Screen The Device Manager’ s main screen lists the devices (F a xFinders, CallFinders, or Multi-Acce ss units) that are working together as a system.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 140 Main Screen Menu or Column Description File menu Contains the Exit command whi ch closes the Device Manager prog ram. Edit menu Allows you to add a device (FaxFinder, CallFinder, or Multi-Access unit) to the system.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 141 Device Manager “Edit” Menu Edit Menu Command Description Synchronize Phonebooks Transfers phoneb ook data from a Primary FaxFinder unit to all FaxFin ders designated as Copy units.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 142 Synchronizing Phonebooks As noted earlier, this command applie s to FaxFinde rs, CallFinders, and to MA100 Multi-Access units.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 143 3. Invoking synchronization .
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 144 Adding Devices Any FaxFinder/CallFinder/ MultiAccess unit to be added t.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 145 Right-Click Menu for Selected FaxFinder Device Right-Click Menu Command.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 146 Deleting a Device Invoking the Dele te command removes the selected device (FaxFinder, CallFinder, or M ulti-Access unit) from the system.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 147 Saving a Configuration Each type of device in the FaxFinder/Ca llFinder/MultiA ccess family sav es all of its settings (IP add ress, password, modem parameters, DID channel parame ters, phone book settings, etc.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 148 Restoring a Configuration To re-install on the device (FaxFi nder, Call.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 149 Updating Firmware When Update comm and is invoked, the Update [ Device ] N.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 150 Setting Phone Book Sharing The phonebook of a Primary FaxFinder unit is a so urce or central phonebook. Phone n umbers should be entered into this phonebook.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 151 Firmware Updating Process - Detailed Over time, new versions of FaxF inder firmware will be issued.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 152 2. The Update FaxFinder N.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 153 3. Browse to the location of the most recent firmware file. 4. Click Start Update . 5. The FaxFinder – Confirm Upda te screen will appear.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 154 6. The updating process wi ll take as lo ng as a minut e. During this time, several messages will appear in the Update FaxFinder N.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 155 FaxFinder Server Firmware Update 1. Bring up the Device Manager software main screen. In the Device column, identify the FaxFinder unit on which the update is to be done.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 156 In the bottom (and largest) pane of the Update FaxFinder N. N.N.N window, read the list an d write down the version of firmware currently in use fo r the FaxFinder server and its POTS modem s.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 157 6. The updating process wi ll take as lo ng as a minut e. During this time, several messages will appear in the Update FaxFinder N.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 158 8. Repeat steps 1-7 for each FaxFinder unit in the system.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 159 3. A transient screen will appear while the ‘wi zar d’ program prepares to un-install the software.
Chapter 8: Device Manager Install ation & Operation Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 160 5. At the next screen, confirm your decision to unin stall the Device Manager software b y clicking Yes . 6. A transient screen appears whil e files are being removed.
Chapter 9: Troubleshooting Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 161 Chapter 9 – Troubleshooting 1. What if I can't see the web page for my FaxFinder ? REMEDY : Is the status LED on the FaxFinder unit blinking? If not, then the unit is either m alfunctioning or not turned on.
Chapter 9: Troubleshooting Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 162 No email message after mail server setup (cont’d) CAUSE B: The mail server is not running or cannot be contacted from the FaxFinder unit. RESPONSE B: Verify that the mail server is running by sending an email to yourself usi ng your email software.
Chapter 9: Troubleshooting Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 163 3. What if the FaxFinder doesn't answer a fax call? REMEDY for POTS Mode Use this procedure if .
Chapter 10: Regulatory Information Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 164 Chapter 10 – R eg ulator y Inf orm at ion 47 CFR Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA.
Chapter 10: Regulatory Information Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 165 12. Manufacturing Information on telecommuni cations device (modem) embed ded in FF200: Manufacturer: Multi-Tech Systems, Inc. Trade Name: Socket Modem Model Number: MT5634SMI Registration No: AU7USA-25814-M5-E Ringer Equivalence: 0.
Chapter 10: Regulatory Information Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 166 Canadian Limitations Notice Notice: The ringer equival ence number (REN) assigned to each terminal de vice provides an indication of the maximum number of terminal s allowed to be connec ted to a telephone inte rface.
Chapter 10: Regulatory Information Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 167 WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive pla.
Chapter 11: Warranty, Se rvice, & Repair Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 168 Chapter 11: W arranty , Ser v ic e, & Re p a i r Multi-Tech Warranty Statement Multi-Tech Systems, Inc.
Chapter 11: Warranty, Se rvice, & Repair Multi-Tech Systems, Inc. FF200 FaxFinder Fax Server Admin User Guide 169 DHL courier services, or by airmail parce l post; shipments made by any othe r method will be refused. A Returned Materials Authori zation (RMA) is requir ed for product s shipped from outside the U.
Ein wichtiger Punkt beim Kauf des Geräts Multi-Tech Systems FF200 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Multi-Tech Systems FF200 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Multi-Tech Systems FF200 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Multi-Tech Systems FF200 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Multi-Tech Systems FF200 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Multi-Tech Systems FF200 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Multi-Tech Systems FF200 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Multi-Tech Systems FF200. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Multi-Tech Systems FF200 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
