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Lucent Technologies Bell Labs Innovations PARTNER ® Voice Messaging PC Card For the PARTNER Advanced Communications System Installation, Programming and Use.
Copyright © 1997, Lucent Technologies 518-456-100 All Rights Reserved Issue 1 Printed in USA November 1997 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
Table of Contents Purpose of This Guide 2 Terminology 2 Key Sequences 2 Voice Messaging Service Overview 3 Communications System Features Affecting Call Answer Service 5 VMS Coverage 5 Do Not Disturb .
Purpose of this Guide This guide provides instructions for installing, programming, and using the PARTNER ® Voice Messaging PC Card with the PARTNER Advanced Communications System (ACS) Release 1.
Voice Messaging Service Overview The PARTNER Voice Messaging PC Card is designed to work with the communications system. The system configuration consists of two voice channels (ports) and four mailbo.
Figure 1 provides an overview of the features associated with each service. PARTNER Voice Messaging PC Card Call Answer Service Voice Mail Service Prompts caller to leave a message or transfer to another extension when the party is busy.
Communications System Features Affecting Call Answer Service Call Answer Service works with the following communications system features: ■ VMS Coverage ■ Do Not Disturb ■ Group Call Distribution ■ Line Coverage Extension ■ Voice Mailbox Transfer Each of these features is explained briefly below.
Do Not Disturb (F01) A Do Not Disturb button can be programmed on a user's phone to prevent calls for that extension from audibly alerting (lights still flash).
Voice Mail Service Voice Mail service allows subscribers to manage their own mailboxes. With it, a subscriber can: ■ ■ ■ ■ ■ Listen to messages Delete messages Skip Messages Record a personal greeting. Change the default password for the mailbox to ensure that messages are kept confidential.
The PARTNER Voice Messaging PC Card provides four mailboxes. The factory-set mailbox assignments are: ■ ■ ■ ■ Mailbox 1, the general mailbox, is assigned to extension 10. Mailbox 2, is assigned to extension 11. Mailbox 3, is assigned to extension 12.
Security The System Manager is responsible for the security of the system. As the System Manager, it is important that you fully understand and appropriately administer this product to reduce your risk of incurring charges that result from unauthorized use of the system.
You should also: ■ ■ ■ ■ ■ Ask users to tell you if any of the following suspicious activity occurs: — Inability to log into PARTNER Voice Messaging — Lost mail messages or altered greet.
Installation Instructions The PARTNER Voice Messaging PC Card is used with PARTNER Advanced Communications System processor module Release 1.1 or later (available separately).
2. 3. 4. B) Disconnect the power cord from the power jack on your installation. If you have a standalone or a 2-Slot carrier, skip to Step 3. If you have a 5-Slot carrier, continue with Step 2A.
5. 6. Check that the green light on the front of each module is lit: A ) If a single light is out, power down the system, reseat the module, then power up the system. If multiple lights are out, power down the system, reseat the leftmost module that has a light out, then power up the system.
PARTNER Voice Messaging Programming This section provides the following information: ■ ■ Initial settings for the communications system and PARTNER Voice Messaging when the PARTNER Voice Messaging.
PARTNER Voice Messaging Initial Settings The following are the initial settings for PARTNER Voice Messaging: ■ Mailbox 1—the general mailbox—is assigned to extension 10. ■ Mailbox 2 is assigned to extension 11. ■ Mailbox 3 is assigned to extension 12.
You must perform the following two procedures for every installation: ■ ■ Assign the PARTNER Voice Messaging PC Card's virtual extensions 78 and 79 to PARTNER ACS Hunt Group 7 (ICOM 777) used for voice mail systems. Assign an extension as the destination extension for Transfer Return calls from Hunt Group 7 (ICOM 777).
Using PARTNER Voice Messaging System Programming Mailbox 0 is a special mailbox with no storage capacity that is used to program PARTNER Voice Messaging. The System Manager uses this mailbox to: ■ ■ ■ ■ Change the System Manager's password for mailbox 0.
PARTNER Voice Messaging Press [ Intercom ] [ 7 ] [ 7 [ 7 ] (if calling internally) or Press [ * ] [ R ] ([ * ] [ 7 ]) while listening to general mailbox greeting (if calling from an outside tine) Ente.
Accessing the Programming Main Menu To access the Programming Main Menu: 1 . Call PARTNER Voice Messaging. ■ If calling internally, press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. ■ If calling from outside the system, press [ * ] [ R ] ([ * ] [ 7 ]) during the general mailbox greeting.
Assigning a Mailbox to an Extension Before you begin, locate Form 1: Mailbox Assignments for PARTNER Voice Messaging. Check to see whether mailboxes have been changed from the factory defaults. If mailboxes are not numbered differently, skip to "Recording the General Mailbox Greeting.
2 . 3. Press [ 3 ] to record the general mailbox greeting. Do one of the following: ■ To approve the greeting, press [ 1 ]. ■ To re-record the greeting, press [ 2 ].
3. 4. 5. Enter four digits for the new password. The prompt asks you to re-enter your new password. Re-enter your new password. The new password is now active. Press [ * ] [ R ] ([ * ] [ 7 ]) to return to the Programming Main Menu or press [ * ] [ * ] [ 9 ] to exit programming, or hang up.
If you entered a mailbox number in Step 3: The system plays: Reinitialized. 4 . Press [ * ] [ * ] [ 9 ] to quit, or hang up. Reinitializing a Password If a subscriber forgets the password for his or her mailbox, you can reinitialize the password to the factory setting of 1234 so the user can retrieve messages.
PARTNER ACS Programming When the PARTNER ACS is installed, it uses factory settings that reflect the most common usage of the equipment. You can change these settings as required to customize them for the business. You can program the communications system from extension 10 or extension 11.
■ ■ ■ Cycle Method. You cucle through a sequence of procedures in numerical order by pressing [ Next Procedure ] or [ Prev Procedure ]. You should use this method when programming the communications system for the first time, or when you are changing a series of related settings.
The Programming Overlays During System Programming, the normal functions of several buttons on the phone at extension 10 (or 11 if available) change. For example, left [ Intercom ] becomes [ System Program ], which is the button used to enter programming mode.
4 . Enter specific programming procedure codes. You must program the following for every new installation ■ VMS Hunt Group (Hunt Group 7) Extensions (#505) ■ Transfer Return Extensions (#306) You .
Transfer Return Extensions (#306) For virtual extension 78 and 79 assigned to PARTNER Voice Messaging, use the following procedure to assign an extension as the Transfer Return extension.
Line Coverage Refer to Form A, Page 1, Line Coverage, VMS-Mail: 1. If check marks appear for any lines in this column, use the procedure in "Group Call Distribution" below. 2. If extension numbers are specified for any lines in this column, use the procedure in "Line Coverage Extension" below.
3. 4. 5. 6. At the Data: prompt, enter the number of the extension specified in the VMS-Mail column. To program another line, press [ Next Item ] or [ Prev Item ] until the appropriate line number displays, Repeat Steps 3 and 4 for each VMS-Mail line for which an extension num- ber is written on Form A.
VMS Cover Rings (#117) Check Form A, to see if VMS Cover Rings is different from the factory setting of 3. If it is, follow the procedure below beginning with Step 1.
5. At this point, do one of the following: ■ Go to Step 3 of the next procedure to program another button for this extension. ■ Press [ Central Tel Program ] and go to Step 2 of any button programming procedure in this section to program a button for a different extension.
5. At this point, do one of the following: ■ Go to Step 3 of the next procedure to program another button for this extension. ■ Press [ Central Tel Program ] and go to Step 2 of any button programming procedure in this section to program a button for a different extension.
Verifying System Operation After you finish programming the PARTNER Voice Messaging and the communications system, you should perform the tests described in this section to verify system operation.
Group Call Distribution (#206) 1. Call in on the first line that is programmed for Group Call Distribution. 2. PARTNER Voice Messaging should answer the call on the fifth ring and you should hear the general mailbox greeting. 3. Repeat this procedure for every line that has Group Call Distribution.
Using PARTNER Voice Messaging This system serves as your personal answering machine. Callers from inside and outside your company can hear your personal greeting and leave messages in your mailbox. You can listen to your messages, save them, or discard them.
Logging into the System 1. Call PARTNER Voice Messaging. ■ If calling internally, press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. ■ If calling from outside the system, press [ * ] [ R ] ([ 8 ] [ 7 ]) during the general mailbox greeting.
✏ ■ After the message plays, do any of the following: ■ Press [ 2 ] [ 3 ] to replay the current message header. Go back to Step 3. ■ Press [ 0 ] to replay the current message. Repeat Step 4. ■ Press [ # ] to skip the message and go to the next message header.
1. 2. 3. 4. 5. Changing Your Password To prevent unauthorized access to your mailbox and maximize system security, change your password the first time you log into PARTNER Voice Messaging and periodically thereafter. Log into PARTNER Voice Messaging. The Voice Mail Menu plays.
Recording Your Personal Greeting Before you record, note that callers who hear your personal greeting can enter an extension number to transfer to another extension, or they can press [ 0 ] to reach the receptionist before or after your greeting plays.
Help If you have a problem with your voice messaging system, contact your System Manager. If the problem is not solved, in the continental U.S. call the Lucent Technologies Technical Service Center at 1 800 628-2888. Outside the continental U. S., contact your Lucent Technologies Representative or local Authorized Dealer.
PARTNER Voice Messaging Planning Forms Form 1: Mailbox Assignments ■ ■ PARTNER Voice Messaging comes with four mailboxes which are factory-set with the extensions 10–13.
Form 2: General Mailbox Greeting The general mailbox greeting can supply frequently requested information so that your staff is free to assist customers or to perform other tasks more efficiently. Greetings can be up to two minutes long. Let callers know who owns each mailbox.
Lucent Technologies Bell Labs Innovations PARTNER ® Voice Messaging PC Card Quick Reference Card Logging In 1 2 3 Call PARTNER Voice Messaging: ■ If calling internally, press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. ■ if calling from outside the system, press [ * ] [ R ] ([ * ] [ 7 ]) during the general mailbox greeting.
Listening to Messages 1 2 3 4 Log into PARTNER Voice Messaging The Voice Mail Menu plays. Press [ 2 ] to get messages. Press [ 3 ] to play the message. The Message plays. After message plays, press: [ 2 ] [ 3 ] to replay header. [ 0 ] to replay message.
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