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555-235 -100 June 19 99 Issue 2 DEFINITY® ProLogix™ Solutions Rele as e 2.0 Overview.
Copyright © 1997, 1 998 by Lu cent Techn ologie s. All ri ghts reser ved. For tradema rk, re gulatory c omplian ce, and r elated legal informa tion, see the copyrigh t and le gal notic es sectio n of thi s document.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 iii Copyright and legal notices Copyright 199 9, Lucent T echnologie s All Rights Res erved Printed in U.S.A. Notice Every e ffort was made to ens ure that the inf ormation in this book was compl ete and ac curate at the tim e of prin ting.
Copyrigh t and lega l notice s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 iv toll fr aud and th e steps th at can be taken t o reduce that risk.
Copyrigh t and lega l notice s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 v Comm ence is a tr ademark o f Commen ce Corpo ration. Octel is a regi stered trad emark o f Octel C ommunica tions Cor poratio n. Page Pac Pl us is a register ed trade mark of Harris Cor poratio n.
Copyrigh t and lega l notice s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 vi You ca n be plac ed on a standing order lis t for this a nd othe r documents you may ne ed.
Contents DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 vii Copyright and legal n otices iii About This Document xv Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Intended Audienc es .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 viii Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Compac t Modular Cab inets . . . . . . . . .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 ix 4 Messaging/V oice Response Solutions 4-1 Messagi ng Syste ms and Call Cov erage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Messagi ng Integratio n .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 x Basic Call Managemen t System Vu . . . . . . . . . . . . . . . . . . . . . . . . 5 -15 Requireme nts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xi Requireme nts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 -10 Third-Party A pplicatio ns. . . . . . . . . . . . .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xii Sched uling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1 1 Basic Re porting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 xiii Facili ty Restrictio n Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13 Authoriz ation Codes . . . . . . . . . . . . . . . .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 199 9 xiv DEFINITY E CS Rele ase 7.1 ( and later ) Installa tion & Maintenan ce for Co mpact Modula r Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xv About This Document Purpose This document p rov ides an overview of the features, compo nents, an d capabilities of DEFINITY ® ProLogi x™ Solution s.
About This Document How to Use This Document DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 199 9 xvi How to Use This Documen t Since this docu m e nt p rovides an ov e rview .
About This Document How to Use This Document DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xvii • Chapter 7, “Com puter T elephony Integ r ation Solutio ns ,” desc.
About This Document Conventions Used in This Document DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xviii Conventions Used in This Document The following co nventions are used in this do cument: • The term system is used in general to represen t DEFINITY ProLogix Solutio ns .
About This Document How to Order Documentation DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 199 9 xix How to Order Documenta tion This docum ent’ s order number is 555-235 -100, I ssue 2. The comco de for this document is 1084321 39.
About This Document How to Comment on This Document DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 xx How to Comment on This Docu ment Lucent T echnologies welco mes your feedback. Please fill out the reader com ment form at the back of the document and retu rn it.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-1 1 Introduction DEFINITY ProL ogix Solution s Overview DEFINITY® ProLogix™ Solutions is an extremely flexible, glob al communications system that you can design to get precisely the features and function ality your mid-sized busin ess locations need.
1 Supported Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-2 Supported Application s DEFINITY ProLog ix Soluti ons Release 2 supp orts the f ollowing plat forms: • I NTUITY™ AUDIX® V oice Messaging System, Release 4.
1 Supported Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-3 • DEFINITY Site Administration (DSA) • P assageW ay® Direct Connection • Data access pr.
1 Application Start er Package s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-4 Application Starter Packag es DEFINITY ProLogix Solutions of fers Application Starter Packages that enable you to implement advanced applications at your o wn pace, easily and cost ef fectively in small sizes.
1 Application Start er Package s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-5 • Networking The Networking Starter Package includes th e h ardwar e an d software yo u need to provide consisten t, enh a n ced communications among multiple comp any locati ons cost effect ively .
1 Differences between D EFINITY ProLogix Solutions and DEFINITY ECS DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-6 Differences between DEFINITY ProL ogix Solut ions a.
1 Differences between D EFINITY ProLogix Solutions and DEFINITY ECS DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-7 • DEFINITY Pro Logix S olutions d oes not su pport BX.
1 Hardware DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-8 Hardware The main component of DEFINITY ProLogix Solutio ns is the new R7csi mod el, which uses the TN798 B processo r (a RISC -based central processing unit) and TN2182B T one-Clock.
1 Hardware DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 1-9 Compact Modula r Cabinets Figure 1 shows a comp act modular cabinet.
1 Hardware DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 1-10 The compact modular ca binet weighs 5 0 to 60 lb s. and has the follo wing di mensions: • height: 24.5 in ches (62.2 cm) • width: 25.5 inches (64.8 cm) • depth: 1 1.
1 Softwa re DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 1-11 Softwa re All DEFINITY P roLogix Solutions throug hout the wor ld use the same basic software.
1 Reliability DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 1-12 Reliability DEFINITY ProLogix Solutions provides the followi ng capabilities: • The system can surv ive minor power sur ges (includin g lightning-induced sur ges up to 2 500 V olts peak) without s ervice in terrupt ion.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-1 2 Desktop/Console Solutions The communication s needs of the people in your company may vary widely . Some may need only basic telephone service. Others m ay n eed effective messaging services to save val uable time.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-2 These families of telephones are designed to accommodate the types of communications various users require. All telephones hav e tou ch-tone dialing and the message-waiting lam p for notification of messag es.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-3 Digital DCP T elephones Digital telephones u sin g the Digital Communicat ion s Protocol (DC P) employ digital transmission for integrated voice and data signals and contro l sign als.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-4 • Group Listen capability , which enab les you to use your hand set or headset normally while o thers in the room listen via a speakerph one.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-5 • 6402D te lep hon e The 6402D telephone is a digital, si ngle-line DCP teleph one with a 2-line by 1 6- character display . This telephone has a Feature button for accessing up to 12 system features.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-6 • 6416D+ telephon e The 6416D+ telephone is a digital, m ultiline DCP teleph o ne that has 16 call appearance/feature buttons and a 2-line by 24-character display .
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-7 The 6416D+M all ows you to install a 100 A T ip/Ring mod ule, provid ing a con.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-8 The 6424D+M all ows you to install a 100 A T ip/Ring mod ule, provid ing a con.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 2-9 8400 Series Dig ital T elephones The 8400 Series telephones are versatile 2-wire/4-wire DC P telep hones that offer flexibility and co st savings and su pport most o f the key/hy brid features of DEFINITY ProLog ix Solutions.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-10 • 8405D te lep hon e The 8405D is a 5 -line telephone with a 2-line, 24-character display that can be wall mounted. This telephone has a built-in 2-way speaker and programmable keys.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-11 • 8411D teleph one The 841 1D is a 10-line telephone with a 2-line, 24-character d isplay .
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-12 T able 1. Differences between the 64 00 Series T elephones a nd 8400 Serie s.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-13 Requirements The 8400 Series telephon es are compatible with all 2-wire and 4-wire DCP circuit packs.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-14 9400 Series Dig ital T elephones The 9400 Series telephones (used only in s elected European c ountries) are digital telephon es.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-15 • 9434 tel ephon e The 9434 telephone is a digital, m ultiline telephone that h as 34 call appearance/feature buttons and a 2-lin e by 24-character display .
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-16 ISDN BRI T elephones Like the digit a l DCP telephones, ISDN teleph ones transmit voice, data, and co ntrol signals digit ally .
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-17 The 8510T provides 10 butto ns for call appearances/flexible features, nin e fixed feature buttons, a built-in sp eakerphone, and a 2-line by 24-character display with four control key s and four soft keys.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-18 • 8528T IS DN BRI teleph one The 8528T ISDN BRI t elephone is an all-aroun.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-19 The following analog teleph ones are available: • 6200 Se ries analog tele.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-20 8100 Series Analog T elephones The 8100 Series telephones are sin gle-line analog telephones that requ ire one tip- and-ring pair for operati on.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-21 9100 Serie s Analog T elephones The 9100 Series telephones are cost-ef fective analog telephones (sold outside No rth America only).
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-22 ~ easily installed o n desk or table ~ user -selectable ringer volume and pi.
2 Telephones for the Global Marketplac e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-23 ~ flashing Message light ~ Flash button for accessing system features such a.
2 Attendant Consoles DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-24 Attendant Consoles T o increase the effectiveness of attendants handling calls, DEFINITY ProLogi.
2 Attendant Consoles DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-25 DEFINITY PC Console The DEFINITY PC Console is a software app lication that enables your call attendants to hand le incoming calls efficiently by personal computer .
2 Attendant Consoles DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 2-26 Requirements The fo llowing r equirements must be met for PC Cons ole to fun ction p roperly: .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-1 3 Adjuncts DEFINITY ProLogix Solutions provides the followi ng equipment to su pplement servi ces and features of your .
3 Power Sy s tems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-2 Power Systems Lucent T echnologi es off ers the fo llowing solu tions to help pr ovide protection fr .
3 On Hold and Delayed Announcement Systems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-3 On Hold an d Delayed An nouncemen t Systems Lucent T echnologies offers the .
3 Headsets DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-4 • Professional Announcement Recordings Professional announce ment recordings (P ARs) enhance Auto Attendant, Automatic Call Distribu tio n (ACD), and Integrated V oice Response (IVR) applications.
3 Audio and Visual Paging DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-5 Audio and Visual Pa ging Lucent T echnologies provides over head voice paging equipment th at enables telephone users to make announcemen ts by s imply spe aking in to the hand set of thei r telep hone.
3 External Spea kerphone s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-6 External Speakerphon es External speakerphones are available for providin g total telephone operation without the use of the handset.
3 Security De vices DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-7 The Access Security Gateway consists of two components: ~ Access Security Gateway Guard The Access Security Gateway Guard pr otects the DEFINITY ProLogix system from unauthorized access.
3 Security De vices DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-8 • Remote Po rt Security Dev ice The Remote Port Security Device is a single-line dial-up port protection system that prev ents unauthorized access to a ho st resource.
3 Call Accounting Systems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 3-9 Call Accountin g Systems Lucent T echnologies pro vides the followi ng pro ducts to help you .
3 Call Accounting Systems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 3-10 • Call Accounting System fo r W indows The Call Accounting System for W indows allows you to generate comprehensiv e and accurate accou nting reports using the Microsoft W indows 98 or 95 environment .
3 Call Accounting Systems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 3-11 A traffic engineering op tio n allows you to m onitor trunk usage, calling patterns , incoming traf fic, and outgoing calls by area cod e. This allows you to analyze trends s ummarizing how yo ur equipm ent is being used.
3 Call Accounting Systems DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 3-12 • INTUITY Call Accounting System If you ar e using any o f the INTUITY vo ice messaging p roducts, the INTUI TY Call Accounting System is pro bably the best call accounting solution f or you.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-1 4 Messaging/V oice Response Solutio ns W i th less than 30 percen t of person -to-pe rson busi ness calls reaching the inten ded party on the first attemp t, day-to-day business can be frustrating.
4 Messaging Sys tems and Call Covera ge DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-2 Messaging Sy stems and Call Coverage The INTUITY AUDIX system and DEFINITY AUDIX system can be set up as the last points on a coverage path.
4 Messagi ng Integration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-3 Messaging Integr atio n INTUITY AUDIX DEFINITY ProLogix Solutions supports th e follo win g in.
4 Messagi ng Integration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-4 The DEFINITY Prol ogix Sol utions system wi th Release 7 or later so ftware can support two C-LAN circui t packs. Each C -LAN circ uit pack (T N799) can suppo rt 17 LAN ports p er circuit p ack.
4 Messagi ng Integration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-5 T able 2. Comparison o f Integration T ypes Function LAN Mode Code Mode Code Notes Connec tion Infor mation: Calling Party ID Yes Yes Called P arty ID Yes Yes Internal vs.
4 Messagi ng Integration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-6 MWI Control Message Waiting Indicator ( MWI) Status Yes No Cannot pro vide “Integr ated Notification” of new mess ages in other services, such as Message Center or LWC on sw itch.
4 Messagi ng Integration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-7 Busy Out Voice Ports Yes N o “Link Alive” Messages Yes No Tim e of D ay Cl ock Sync Yes No DCS Transparency Yes No Future work for Mod e Code switches.
4 Centralized Me ssaging vs. Networked Messaging DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-8 DEFINITY AUDIX The DEFINITY ProLogix Solutions system also supports the DEFINITY AUDIX Release 4.0 system, which is integrated with the DEFINITY ProLogix Solutio ns system using Disp lays Set Integration.
4 INTUITY AUDIX Messaging Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 4-9 INTUITY AUDIX Messag ing Solutions Lucent T echnologies INTUITY Messaging Solutions is a powerf ul messaging system that enables you to record, distribute, and receive messages in various med ia (for example, voice, fax, an d email).
4 INTUITY AUDIX Messaging Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-10 • Integr ated Messa ging enables you access and manage incoming voice, f ax, and e-mail messages and file attachm ents from you r personal computer or your telephone.
4 INTUITY AUDIX Messaging Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-11 • Multiple Pers on al Greetings enable you to prepare a p ool of up to nine p ersonal greetings to save time and provi de more personal customer s ervice.
4 INTUITY AUDIX Messaging Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-12 • Call Answ erin g for Nonresident Subs c rib ers provides voice mailboxes for users who do no t have an extension number on DEFI NITY ProLo gix Solu tions.
4 INTUITY Mess age Manager DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-13 • On-Line Help provides you with instant access to voiced instructions at any time when you ar e using the system. • Intern et Messagi ng enables you to send o r receive messages to any one via the Internet.
4 INTUITY Mess age Manager DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-14 Message processing features a vailable at a subscriber ’ s PC with INTUITY Message Manager include: • looking at up to sixteen m essage headers at a time and listening to messages in the ord er you choos e.
4 DEFINITY A UDIX Voice Me ssaging Syst em DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-15 DEFINITY AUDIX V oice Messaging System The DEFINITY AUDIX system is a powerful voice mail system that enab les you to create, store, send , and receive spoken messages electronically .
4 DEFINITY A UDIX Voice Me ssaging Syst em DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-16 By embedding t he voi ce mes sagin g system wit h in DEFINITY ProLo gix Solut i ons, th e DEFINITY AUDIX system provides the following advantages.
4 DEFINITY A UDIX Voice Me ssaging Syst em DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-17 The entire system is contained on circu it cards, occupying two consecutive slots in a compact m odular cabinet (unless th e sy stem is in slot 6, where it will only tak e up one slot).
4 DEFINITY A UDIX Voice Me ssaging Syst em DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-18 • Outcalling automaticall y dials a prearranged te lephone num ber or pager wh en you have m essages in your vo ice mail box.
4 DEFINITY A UDIX Voice Me ssaging Syst em DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-19 • Sending Restricti ons by Co mmunity enables you to limit the communi ties of callers who can communi cate via the AUDIX V oice Messaging System.
4 INTUITY CONVERSANT DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-20 INTUITY CONVERSANT The INTUITY CONVERSANT V oice Information System is an interactiv e voice-res.
4 INTUITY CONVERSANT DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-21 INTUITY CONVERSANT V oice Info rmation System also supports a text-to-speech option, a leading-edge technology develop ed by A T&T and Lucent T echnologies.
4 Octe l 100 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-22 Octel 100 Octel 100 is a hig hly integrated multimedia vo ice and fax messaging system design ed specifically for small and mid-size businesses.
4 Octe l 100 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-23 • Informat ion-on-Demand V -T rees provide multilev el m enus of information in a mailbox. These menu s can give callers 24- hour -a-day access to spoken (audiotext) and writt en (fax retrieval) information.
4 Octe l 100 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 4-24 • Global Gr oup Lis ts allow users to send messages to all members of that user ’ s division or comp any . These lists are created automatically wh en users are added or modi fied throu gh system ad ministr ation.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-1 5 Call Center Solutions DEFINITY ProLogix Solutions Call Center app lications are designed to connec t each caller efficiently to the representative best suited to serve that caller .
5 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-2 • BCMS V u, which en hances the capabiliti es of th e Basic Call Managemen t System • Call Center Basic, Call Cen.
5 CentreVu Call Management Sy stem (CMS) DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-3 CentreV u Call Manag ement System (CMS) The performance o f the CentreV u Call Center is critical to your business success.
5 CentreVu Supervisor DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-4 Optional features include Mu ltiple ACD reports and “what if” forecasting. CentreV u CMS provides the information nee ded to manage the pe ople, traf fic load, and equip ment in an ACD environmen t.
5 CentreVu Supervisor DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-5 • connect to a LAN. This also allows a C entreV u Supervisor users to print reports on any net work pri nter for wh ich the u ser has permi ssions.
5 Centr eVu Explo r er II DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-6 CentreV u Explorer II T ransform valuable call center informati on in to timely and useful knowledge.
5 Centr eVu Explo r er II DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-7 • Efficient ANI Analysis CentreV u Explorer II i mplements powerf ul analysis and queries o f calling part y number (ANI) .
5 Centr eVu Explo r er II DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-8 Detailed call information, along with the C entreV u Explorer II software, is stored on a Microsoft Wi ndows NT server with SQL 7.0 con nected to the call center ’ s Local Area Network (LAN).
5 Automatic Call Distribution (ACD) DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 5-9 Automatic Call Distribution (ACD) If your co mpany has d epartments ( s uch as s al.
5 Automatic Call Distribution (ACD) DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-10 Figure 2. A Basic Exampl e of Automatic Call Distribution 1) DE FINI T Y P r oLog.
5 Automatic Call Distribution (ACD) DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-11 DEFINITY ProLogix Solutions pl aces all Automatic Call Distribution calls into a queue. Each call stays in the queue un til an agent beco mes available, un til an op tional timed in terval expires, or until the cal ler hangs up.
5 Automatic Call Distribution (ACD) DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-12 Additional features give y our company even more options when using ACD. • Queue-Status uses button lamps and telephone displays to indicate call status for calls waiting in an AC D queue on telephones with a digital display .
5 Basic Call M anagement Sys tem DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-13 Basic Call Manageme nt System The Basic Call Manag em ent System, an integrated , in.
5 Basic Call M anagement Sys tem DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-14 The following are the types of reports that can be generated : • Real-time reports.
5 Basic Call Mana gement Syst em Vu DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-15 Basic Call Manageme nt System V u BCMS V u Release 2 i s a 32 -bit so ft ware appl icat i on that runs on W indows 9 5 and W indows NT 4.
5 Basic Call Mana gement Syst em Vu DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-16 Require ments The following s ystem requirements must b e met for BCMS V u to fun.
5 Call Center Basi c DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-17 Call Center Basic The Call Center Basic p ackage enhances your C all Center by providing the fol.
5 Call Center Delux e DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-18 Call Center Deluxe The Call Center Deluxe package en hances your Call Center b y including sophisticated Call Center capabilities such as adv anced routing and vectoring and expected wait-time anno uncements.
5 Call Center E lite DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-19 • ANI/II Digits Routin g • ASA Routing • Best Service Ro uting Single S ite • EWT Routin.
5 CentreVu Virtual Routing DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-20 CentreV u Virtual Routing CentreV u V irtual Ro uting is design ed to help y ou provi de the best pos sible ser vice to you r customer s and use all your call center resour ces wis ely and cost-effectively .
5 CentreVu Virtual Routing DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-21 speeding the d istrib ution of calls among locat ions or skill s/s plits with low call vol umes and long ho ld times.
5 CentreVu Advocate DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-22 CentreV u Advoca te Y ou can leverag e your call center as a strategic busin ess asset with Lucent T echnologies’ inno vative CentreV u® Advocate software solution.
5 CentreVu Advocate DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-23 • Predicted W ait T ime Predicted W ait T ime will enable you r call center to predict service-affecting events while minimizing the impact on your key call center metrics.
5 CentreVu Advocate DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-24 • Service Level Supervisor with Reserve Agents Service Level Superviso r gives you the ability to set Estimated W ait T ime (EWT) thresholds for skills and to assign agents as reserve, in the even t a skill overruns its threshold.
5 CentreVu Compact Call Center Drop-In Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-25 CentreV u Compact C all Center Drop-In Solutions The CentreV u Compact Call Center Drop-In Solutions are an easy and cost-effective way f or businesses to implement small call centers.
5 CentreVu Compact Call Center Drop-In Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 5-26 ~ CD-ROM-based ACD/V ectoring training ~ CD-ROM based Basic Call Man.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-1 6 Wireless So lutions Most b usinesses today str uggle to improve customer serv ice and increase pr ofits whil e they contro l costs and staf f size. That means emplo yees have to be more produ ctive, more respon sive, and often more mobile.
6 Medium Range Mobility Solution DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-2 Figure 3. T ransT alk 9000.
6 Medium Range Mobility Solution DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-3 T ransT alk 9000 is available in two configurations: • complete syst em, consisting .
6 Long Range Mobility Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-4 Long Rang e Mobility So lutions Lucent T echnologies offers two robu st sy st ems that .
6 Long Range Mobility Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-5 Figure 4. Long Range M obility Solution s.
6 Long Range Mobility Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-6 The DEFINITY W ireless Business System R2 - PWT (for the U.S. and Canada) an d the DEFINITY W ireless Business Sy stem - DECT Adjunct Solu tio ns (for international) are sim ilar in many respects.
6 Long Range Mobility Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-7 The DEFINITY W ireless Business System R2 - PWT is fully integrated with DEFINI TY ProLogix Solutions and of fers users full access to DEFINITY ProLogix Solutions f eatures.
6 Long Range Mobility Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-8 The DEFINITY W ireles s Business Sy stem - D E CT Ad junct provides the fo llowing software to man age th e system: • System Manager, which provides management capab ilities over the wireless system.
6 Starter Applic ation Packa ge DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 6-9 Starter Applicatio n Package The W i reless Starter Package enhances mobi lity within yo ur busi ness locations by enabling employ ees to receive important calls when they ar e away from their desks.
6 Starter Applic ation Packa ge DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 6-10.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-1 7 Computer T elephony Integration Solutio ns Computer T eleph ony Inte gration (CT I) is the l inking o f telephone com.
7 Server-Ba sed Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-2 Server-Based Solutio ns DEFINITY ProLogix Solutions supports th ird- party CTI applications via ASAI and TCP /IP links.
7 Server-Ba sed Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-3 Third-Party Applications All of t he third-par ty CTI app licatio ns currentl y supported by DEFI NITY ECS are also supporte d by DEFINITY ProLogix Solutio ns.
7 Server-Ba sed Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-4 When Sixth Sense detects a particular event, it triggers a script to take a particular action.
7 Server-Ba sed Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-5 • Fast Call ® Agent 3 . 0 FastCall Agent is th e next generation of Lucent’ s most popular CT I mid dl e ware produ ct know n as FastCa ll.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-6 PassageW ay Direct C onnection Solutions PassageW ay Direct Connection produc.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-7 PassageW ay T elephony Manager R2.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-8 • Phone book Phoneboo k is a PC applicatio n th at enables you to maintain na m es, addresses , telephone num bers, and other inf ormation you need in a “card file.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 7-9 • Auto- T a s k Man ager Auto-T ask Manager is an application that enables .
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-10 Require ments The following system requiremen ts must be met for PassageW a.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-11 • Any of the followin g telephones: ~ 6400 ser ies tele phone ~ 8400 ser .
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-12 Figure 5 shows two typical PassageW ay configu rations.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-13 Third-Party Applications The following third-par ty CTI applications that use PassageW ay Direct Connection are curr ently available.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-14 The primary target market for FastCall is the Knowledge W orker or Informal.
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-15 ~ Screen Pop, which auto matically launches a suppo rted third party application that contains more informatio n about the caller .
7 PassageWay Direct Connec tion Solutions DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 7-16 • P honeLine® PhoneLine provides onlin e access to up-to-date enterpr ise directory information and provides the resources to use the information in networked, stand-alo ne, and mobile com puting env ironments.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-1 8 T elecommuting/V irtual Office Solutio ns Lucent T echnologies’ research, supported by industry stud ies, shows that telecommuters are gen erally 15 to 30 percent mo re productive when they work at home.
8 DEFINITY ProLogix Features for Telecommuting DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-2 Remote Call Cover age/ Call Forwarding Off-Net/Co ve r age of Calls Redirected Of f-Net Remote Call Coverag e and Call Forwarding Off-Net allow calls to be redirected to a remote location.
8 Pipeline 15 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-3 Station Security C odes Station Security Codes protect access to telephone stations. Now these codes can be changed by the telephone users. Thi s feature enab les you to easil y ensure prot ection of you r console feat ures.
8 DEFINITY Extender DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-4 Installing and confi gur ing the PipeLine 15 is easy .
8 AUDIX Features for Telecommuting DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-5 AUDIX Features fo r T eleco mmuting The following INTUITY AUDIX and DEFINI TY AUDIX .
8 Starter Applic ation Packa ge DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 8-6 For example, when working at home, you set up Priority Outcalling so t he system will call you when y ou have mess ages marked “priority” by th e caller .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-1 9 System Administration Solutions Managing a powerful commun ications system like DEFINITY ProLogix Soluti ons was once a for midable task, r equiring s pecially trai ned admini strato rs who could operat e complex pr ogramming tools.
9 System Management Termina l and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-2 System Manageme nt T erminal and Applicati ons DEFINITY ProLogix Manag ement T erminal and Enterp rise Management Appli cations are two fun damental options for managing differen t systems based on size and requirements.
9 System Management Termina l and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-3 DEFINITY Site Administration Release 1.0 DEFINITY Sit e Adminis tration is a new , ge neral-purpos e DEFINITY Syst em Management t ool that m akes basic administration of the DEFINIT Y system more convenient.
9 System Management Termina l and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-4 DEFINITY Site Administratio n p rovides the followin g functi onality: • Browse r The Browser provides n avigation and access to features and services.
9 System Management Termina l and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-5 • Scheduler The Scheduler enables users to specify a task to run at a specific date and time. A task is a collection of one o r more operations that users can specify to r un at a predetermined time.
9 System Management Termina l and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-6 • Call Accounting Data Ex port The Call Accounting Data Exp ort featur.
9 System Management Termina l and Applications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-7 • Create Station T emplates Wi zard The Create Station T emplates wizard steps users through easy-to-follow instructions o n how to create station templ a tes.
9 Terminal Administration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-8 T erminal A dministration DEFINITY ProLogix Solutions includes featur es that ease, simplify , and accelerate the ad ministration process from a termin al.
9 Terminal Administration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 9-9 The Administratio n W ith ou t Hardware feature can be used to streamline system initializations , major additions, and rear rangement/changes by allowing telephone translations to b e entered before the actual ports are assigned.
9 Terminal Administration DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-10 Automatic Station Reloca tion/T erminal T ranslation Initialization DEFINITY ProLogix Solutions provides terminal trans latio n initialization, a feature th at works with the Administration Without Hardware feature.
9 Scheduling DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-11 Scheduling DEFINITY ProLogi x Solu tio ns’ fun ct i onal s chedu l ing enab l es you to s pecify th e t ime at wh ich a comman d will be executed or to s pecify that it should be ex ecuted on a periodic basis.
9 Basic Reporting DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-12 Basic Repo rting DEFINITY ProLogix Solutions has built-in capabiliti es for generating reports. Th ese reports are available without special hardware or software.
9 Performance Measurements DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-13 DEFINITY ProLogix Solutions also includes th e following reports: • The Class-of-Restriction repor t lists the extensions that hav e a particular Class o f Restriction valu e or that fall within a range of Clas s o f Restriction values.
9 Performance Measurements DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-14 The T raffic Summary repo rt offers additional mea s urements that help configur e the switch, determine the switch’ s capacity for growth, a nd report unauthor ized switch-access attempts.
9 Call Charge Information DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-15 Call Charge Info rmation DEFINITY ProLogix Solutions provides two way s to kn ow the approx.
9 Call Detail Rec ording DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-16 Call Detail Rec ording Also included in the timely and ef ficient management of yo ur communications system is th e management and control of call costs .
9 Call Detail Rec ording DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-17 • use a second Call Detail Record ing port for sending Call Detail R ecording data to a se.
9 Call Detail Rec ording DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-18 Call Detail Recording Devices The foll owing o utput devices are suppor ted by DEF INITY Pro.
9 Call Detail Rec ording DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-19 Call Accounti ng System for Windo ws The Call Accounting System fo r Windows enab les you to generate com prehensive and accurate accountin g reports using the familiar Microsoft W indows environment, which can r u n several tasks at once.
9 Security DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 9-20 Security Besides th e toll-fraud detection options available with the DEFINITY Call Accountin g Systems (d.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-1 10 T runking and Networking Solutio ns DEFINITY Pro Logi x So l uti ons pr ovi d es n ot only po wer ful v oi ce and dat a capab i l itie s, bu t conn ect io ns t o a variety of voice and data networ ks as well.
10 Distributed Communication System DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-2 W ith Uniform Dial Plan, a unique 4- or 5-d igit number is assigned to each station o n the network.
10 Distributed Communication System DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-3 Here are just a few examples of feature transparency in a Distrib uted Communicat.
10 Distributed Communication System DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-4 T o support DCS customers, DEFINITY ProLogix Solutions can transport DCS messages over ISDN- Primary Rate Interface D channels. As a result, you are not limited to private-line connections between you r various locations.
10 Adding DEFINITY ProLogix Solutions to Existing DCS Networks DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-5 Adding DEFIN ITY ProLogix Solution s to Existing DC S .
10 Adding DEFINITY ProLogix Solutions to Existing DCS Networks DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-6 Figure 6. DCS Network with TCP/IP , ISDN-PRI, and BX.25 Sig naling 1) DE F INIT Y P roLog ix S olutions or another DE FINI T Y E CS 6) E xisting DCS BX .
10 QSIG Global Networking DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-7 QSIG Global Networking DEFINITY ProLogix Solutio ns is a pion eer in providing com p atibility with th e QSIG global netw orking protoco l. This mean s you can co nnect DEFINITY ProLogix S olutions with other switches t hroughou t the world.
10 World Class Routing DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-8 W orld Class Rou ting DEFINITY ProLogix Solutions has been designed to be a world-class system that meets the needs of both domesti c and glob al customers.
10 World Class Routing DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1 999 10-9 W orld Clas s R outing supports the Auto mat ic Route Selection an d Au tomatic Alternate Routi ng as separate features, but through generali zed administratio n ap plicable to both feat ures, p rovides both the s ame routing abilities.
10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-10 Network Managemen t Features DEFINITY ProLog ix Soluti ons has a vari ety of feat ures that enable you to manag e your netwo rk resources effectively .
10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-11 Automatic Rout e Sele ction Automatic Route Selection routes p ublic network calls on.
10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-12 Generalize d Route Selec tion Generalized Route Selection giv es you the capability to select not only the optim al call routing base d on the dialed number , but also select the appropr iate f acility based on the ty pe o f call.
10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-13 Facility Restriction Level Facility Restrictio n Levels are used to limit user calling privileg es for inco m ing and outgoin g calls.
10 Network Management Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-14 Authorization Codes Authorization codes are used on par ticular calls to raise a telephone’ s Facility Restriction Level temporarily .
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-15 Network Interfaces and Equ ipment DEFINITY ProLogix Solution s supports a variety of interf aces to voice and data networks. T runks supply links between DEFINITY ProLogix Solutions, th e public network, an d other switches.
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-16 • 800-serv ice trun ks, which let your bu siness pay the charg es for inbound .
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-17 Incoming Call Identif icat ion (ICLID) on Analo g Tr u n k s DEFINITY Pr oLogix S olutio ns suppo rts in coming cal ling part y infor mation o n analog trunks in the Un ited States and Japan.
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-18 T1 Interfaces When plann ing your net working requirements , one of the o ptions y ou should consider is multipl exing over Digit al Services 1 (DS1) facilities.
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-19 TCP/IP Interface s C-LAN DEFINITY ProLog ix Solutions s upports the C-LAN port circuit pack, which provides TCP/IP connectivity over 10BaseT Ethernet to adjuncts such as CMS (Call Management System) and INTUITY AUDIX.
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-20 Integrated Se rvices Digital Network (ISDN) DEFINITY ProLog ix Solutions p r ovides complete ISDN supp ort for up to 500 stations (600 po rts).
10 Network Interfaces and Equipment DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-21 Integrated Servic es Digital Network - Basic Rate In terface (ISDN-BRI) DEFINITY.
10 Centralized Attendant Service DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-22 Centralized Attendant Service DEFINITY ProLog ix Solutions owner s w ho have more than one swit ch location can benefi t greatly by using the Centralized Attendant Service featur e.
10 Main/Satell ite/Tributary DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-23 Main/Satellite/T ributary If you have modest netwo rk requirements, a main /satellite/tributary config uration is an attractive possib ility for private networkin g.
10 Electronic Tandem Network DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-24 Electronic T andem Network If your co mpany requi res a medium- to-lar ge network s panning a lar ge geographic ar ea, nationwide or even worldwide, Electronic T andem Network is the answer .
10 Multimedia Communications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-25 Multimedia Commu nications DEFINITY ProLogix Solutions multimedia communi catio ns comb.
10 Multimedia Communications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-26 ~ W orld Clas s R outing - Automati c Alternate R outing/Automa tic R oute Selection selects the most cost-effective r outing for calls, based o n available resources and carrier preference.
10 Multimedia Communications DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-27 • Multimedi a Call Handling (MMCH) Multimedia Ca ll Han dling is an H.320-co m pliant produ ct that let s the DEFINITY netw ork handle vo ice, video , and T .
10 Star ter Application Pa ckage DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 19 99 10-28 Starter Applicatio n Package The Networking Starter Package includ es the hardware and software you need to pr ovide consistent, enhanced com mun ications amon g mu ltiple comp any locations co st ef fectively .
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-1 A Features This append ix p rovid es a l ist of the f eatures of th e DEFINITY Pro Logix Sol utions arr ange d in th e.
A Automatic Routing Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-2 Automatic Routing Features The DEFINITY P roLogix Solutions provid es a variety o f automat ic-routi ng features fo r public and priv ate networks.
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-3 Basic Features The follo wing features are supported with DEFINITY ProL ogix Solutions: • Abbrevia.
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-4 • Attendant Direct Extensio n Sel ection W ith Busy Lamp Field • Attenda nt Direct T runk Group .
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-5 • Automatic Exclusio n • Automatic Incomin g Call Display • Automatic Route Sel ection/Automa .
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-6 • Class o f Servic e • Code Calling Access • Conference — Attend ant • Conference — T er.
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-7 • Dial Plan • Dialed Number Iden tification Service • Distinctive R inging • Dual DCP I-Chan.
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-8 • Hold — Automatic • Hunt Groups • Individual Attendant Access • Integrated Directory • .
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 A-9 • Misoper ation Handl ing • Modem Poolin g • Multi-Appearance Preselection and Preference • .
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-10 • Recent Change Histor y • Recorded Ann ouncement • Recorded T elephone Dictation Access • .
A Basic Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-11 • T erminating E xtension Group • T imed Reminder and Att endant T imers • Tr a n s f e r •.
A Call Center Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-12 Call Center Featu res DEFINITY ProLogix Solutions offers the following features desig ned to .
A Call Center Feat ures DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-13 • Flexible Bil ling • Inbound Call Manage ment • Intraflow and Interflow • Enhanced L.
A Hospitality Feature s DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-14 Hospitali ty Features The following features are d esigned for use in the hospitality indu stry . Other features listed elsewhere may be of use in this indu stry , however .
A Private Networking Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-15 Private Networking Features The great expandability of DEFINITY ProLogix Solutio n s makes it a logical choice for set ting up private networks .
A Private Networking Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-16 • DCS Over ISDN-PRI D-channel • DCS T runk Group B usy/W arning Indi cation • DCS.
A Private Networking Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-17 • QSIG Path Replacement • QSIG V alue - Called Number ID • T ransit Cou nter • .
A Trunk Group Features DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 A-18 T runk Gro up Feat ures DEFINITY Pro Logix S olutions o ffers an array of f eatures for managi.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-1 B Documentation Library This appendix contains a list, by main menu category , of all the user documents available on the DEFINITY ProLogix Solutio n s Document Library CD.
B DEFINITY ECS Relea se 7.1 (and later) Administration & Oper ations DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-2 CentreV u Agent Instal lation and Adminis tra.
B DEFINITY ECS Relea se 7.1 (and later) Administration & Oper ations DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-3 Console Op erations Quick Reference, 555 -230.
B DEFINITY ECS Release 7.1 (and later) Installa tion & Maintenance for Compact Modular DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-4 DEFINITY ECS Release 7.
B DEFINITY Adjuncts DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-5 DEFINITY Ad juncts Call Acco unting S ystem for W indows Us er ’ s Guide, 555- 006-517, 1 078487.
B Guide Builder DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-6 Multiple P ersonal Greet ings Quick Refe rence, 585-300-705, 107419251 , Issue 5 Plannin g, 585-300 -6.
B INTUITY M essaging Solutions Rele ase 5 DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-7 INTUITY Messaging Solutions Relea se 5 AMIS Analog Net work, 585-3 00-512 , .
B Telephones DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-8 PassageW ay T elephony Man ager R2 for DEF INITY EC S Get ti ng S tart ed, 5 60-201 -10 9, 10 823 939 3, .
B Telephones DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Ju ne 1999 B-9 ProLogi x R2 Overv iew , 555-235- 100, 108432139, Issue 2 T ransT alk 9000 Digital W ireless System: MDW .
B Telephones DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 Jun e 1999 B-10.
DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-1 Index Numerals 6200 Series tele pho nes 2-19 6400 Series tele pho nes 2-3 7300/ATL Se ries tele phones 2-15 7400 Serie.
Index A DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-2 adminis tration terminal 9-8 Administrati on Withou t Hardware 9-8 Advi ce of Ch ar ge 9-15 alerts 3-5 Alterna.
Index B DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-3 B Basic Cal l Manage ment 5-13 Basic Cal l Manage ment Syst em 5-13 Call Center 5-13 measure ments 5-13 report.
Index C DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-4 Call Cen ter, (conti nued) CentreVu Explore r II 5-6 CentreVu Supe rvisor 5-4 CentreVu Virtu al Routing 5-20 D.
Index D DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-5 Commence 7-15 Compact Call Center Drop-In Solutions 5-25 compac t modular carrier cabin ets 1-9 Computer T ele.
Index E DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-6 des cript ion 10-1 Dialed-N umber Identif i cation Service ACD 5-12 Digit C onversi on 10 -8 digit al interfac.
Index G DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-7 feat ures Alternate F acility Restriction Level 10-13 AUDIX telecomm uting 8-5 Central ized Attend ant Service.
Index L DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-8 Inte rnet Messag ing 4- 13 Intrafl ow Call Cov erage paths 5- 1 1 redirecti on of ACD h unt group c alls 5- 1 .
Index N DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-9 Mult inati onal W orld Class Auto matic Alte rnate Routin g 10-9 Multipl e Personal Greetings 4-1 1 , 4-17 Mul.
Index Q DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-10 power sy stems 3-2 Pre-Addressing 4-10 Print Text 4- 10 Pri or ity Me ssag ing 4- 1 1 , 4-17 Priority O utcal.
Index S DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-11 routin g Automatic Alternate Routing 10 -1 1 Automatic Route Se lection 10-1 1 Call Cent er ca lls 5-1 Genera.
Index T DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-12 System M anageme nt DEFINITY ProLogi x Management Terminal 9-2 DEFINITY ProLogi x Solu tions 9- 1 DEFINITY Si.
Index U DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-13 telephon es, (conti nued) overvie w 2-1 single-l ine 2-18 speakerp hones 6-1 wireless 6- 3 terminal adminis t.
Index W DEFINITY ProLogix Solutions Release 2 Overview 555-235-100 Issue 2 June 1999 IN-14 voic e mess aging system s call cover age 4-2 centra lized m essaging 4- 8 DEFINITY AUDIX 4-15 integr ation 4.
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