Benutzeranleitung / Produktwartung FM-4000 des Produzenten Furuno
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Page 1 FM-4000 MARINE VHF RADIOTELEPHONE With Class D DSC Modem and CH70 with receiver FM-4000 Owner’s Manual l l l l l l l l l l l l l l l * * When attached to GPS Receiver Commercial grade ITU cla.
FM-4000 Page 2 1 GENERAL INFORMA TION .......................................................................................................... ............ 4 1.1 INTRODUCTION ..........................................................................
Page 3 FM-4000 1 1 DIGIT AL SELECTIVE CALLING .................................................................................................. ......... 34 1 1. 1 GENE RAL .............................................................................
FM-4000 Page 4 1 GENERAL INFORMA TION 1.1 INTRODUCTION The FURUNO FM-4000 is a Marine VHF Radiotelphone designed for use in the frequency range of 156.025 to 163.275 MHz. The FM-4000 can be pow- ered with 1 1 to 16 VDC power and has a switchable RF output power of 1 W att or 25 W atts.
Page 5 FM-4000 2 P ACKING LIST When the package containing the transceiver is first opened, please check it for the following contents: y FM-4000 T ransceiver y Mounting Bracket and att aching hardware including mic hook, bracket knob and screws y Owner ’s Manual y W arning S ticker y Power Cord 3 OPTIONS MMB-84 .
FM-4000 Page 6 5 FCC RADIO LICENSE INFORMA TION FURUNO radios comply with the Federal Communication Commission (FCC) requirements that regulate the Maritime Radio Service. 5.1 ST A TION LICENSE An FCC ship station license is no longer required for any vessel traveling in U.
Page 7 FM-4000 6 FCC NOTICE NOTICE Unauthorized changes or modifications to this equipment may void com- pliance with FCC Rules. Any change or modification must be approved in writing by ST ANDARD HORIZON. NOTICE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
FM-4000 Page 8 7 GETTING ST ARTED 7.1 ABOUT VHF RADIO The radio frequencies used in the VHF marine band lie between 156 and 158 MHz with some shore stations available between 161 and 163 MHz.
Page 9 FM-4000 8 INST ALLA TION 8.1 LOCA TION The radio can be mounted at any angle. Choose a mounting location that: • is far enough from any compass to avoid any deviation in comp ass read- ing du.
FM-4000 Page 10 8.3 OPTIONAL CMP30 REMOTE MIC The CMP30 Remote MIC permits remote control of the FM-4000 ’ s radio, DSC and P A/Fog functions. In addition the FM-4000 can operate as a full function intercom system. 1. Connect the extension cable to the remote MIC eight pin connector on the rear panel, then tighten the cable nut (See Figure 3).
Page 11 FM-4000 Remote MIC or External Speaker Selection By default the internal speaker is turned on, however it can be turned off to use the external speaker , when the Remote MIC is installed.
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FM-4000 Page 14 8.6 CHANGING THE TIME INDICA TION Set the radio to show UTC time, or local time with the offset inputted in section “ 8.5 CHANGING THE GPS TIME .” 1. Press and hold down the [ CALL ( MENU )] key until the “ Radio Setup Radio Setup Radio Setup Radio Setup Radio Setup ” menu appears.
Page 15 FM-4000 MEMO.
FM-4000 Page 16 9 CONTROLS AND INDICA TIONS NOTE This section defines each control of the transceiver . See the illustration on the next page for the location of the controls For det ailed operating instructions, see Chapter 10. 9.1 CONTROLS AND CONNECTORS VOLUME CONTROL ( VOL/PWR ) Adjusts the audio volume level.
Page 17 FM-4000 DISTRESS PULL OPEN -/* JKL Figure 4. Controls and Connectors.
FM-4000 Page 18 [ H/L ] Key T oggles between 25 W (High) and 1 W (Low) power . When the [ H/L ] key is pressed while the transceiver is on CH13 or CH67, the power will temporarily switch from LO to HI power until the PTT is released. The [ H/L ] key does not function on transmit inhibited and low-power only channels.
Page 19 FM-4000 [ 4 ( DW )] Key When in the radio mode, this key directly inputs the digit “4” in a channel number . Secondary use Press the [ F ] key first then press the [ 4 ( DW )] key to scan for voice com- munications on the priority channel and another selected channel until a signal is received on either channel (Dual W atch).
FM-4000 Page 20 [ 9 ( FOG )] Key When in the radio mode, this key directly inputs the digit “9” in a channel number . Secondary use Press the [ F ] key first then press the [ 9 ( FOG )] key to operate the Fog Horn function. See section “ 10.14 P A/FOG OPERA TION ” for details.
Page 21 FM-4000 ACCESSOR Y CONNECTION CABLE Connects the FM-4000 to a GPS receiver , a P A speaker , and an external speaker . DC INPUT CABLE Connects the radio to a DC power supply capable of delivering 12 to 16 V DC. FRONT P ANEL REMOTE MIC Connector Connects the supplied Hand Microphone if desired.
FM-4000 Page 22 10 BASIC OPERA TION 10.1 PROHIBITED COMMUNICA TIONS The FCC prohibits the following communications: • False distress or emergency messages; • Messages to “any boat” except in e.
Page 23 FM-4000 10.3 TRANSMISSION 1. Perform step s 1 through 6 in 10.2 RECEPTION. 2. Before transmitting, monitor the channel to ensure it is clear . THIS IS AN FCC REQUIREMENT! 3. Press the PTT (push-to-talk) switch, and the indication “ ”appears.
FM-4000 Page 24 10.7 NOAA WEA THER CHANNELS 1. T o receive a NOAA (National Oceanic and Atmospheric Administration) weather channel, press the [ WX ] key .
Page 25 FM-4000 10.8 EMERGENCY ( CH16 USE ) CH16 is known as the Hail and Distress channel. An emergency may be de- fined as a threat to life or property . In such instances, be sure the transceiver is on and set it to CH16. Then d o as follows: 1. Press the microphone push-to-talk switch and say “ Mayday , Mayday , May- day .
FM-4000 Page 26 and then go back to either CH16 or CH9 for your initial contact. When the hailing channel (16 or 9) is clear , state the name of the other vessel you wish to call and then “this is ” followed by the name of your vessel and your S tation License (Call Sign).
Page 27 FM-4000 10.12 DUAL W A TCH ( TO CH16 ) 1. Adjust the SQL knob until the background noise disappears. 2. Select the channel you wish to dual watch with CH16. 3. Press the [ F ] key followed by the [ 4 ( DW )] key . The display will scan be- tween CH16 and the channel that was selected in step 2.
FM-4000 Page 28 the highest programmed channel number and will stop on a channel when a transmission is received. 6. The channel number will blink during reception. 7. T o stop scanning, press the [ CLR ] , [ 16/9 ] , or [ WX ] key . 10.13.3 Priority Scanning ( P-SCAN ) In the default setting, Channel 16 is set as the priority channel.
Page 29 FM-4000 10.14 P A/FOG OPERA TION The FM-4000 has a 30W Hailer that can be used with any 4 Ohm P A horn. When in the Hail mode, the P A speaker listens back (acts as a microphone and sends sound to the front panel speaker and the speaker MIC) through the P A horn speaker which provides two-way communications through the P A horn speaker .
FM-4000 Page 30 10.14.2 Operating the Fog Horn mode Operator can select from Underway , S top, Sail, T ow , Aground, Anchor , Horn and Siren. Refer to the Fog Horn T iming Chart on the next page. 1. Press the [ F ] key followed by the [ 9 ( FOG )] key .
Page 31 FM-4000 TYPE P A TTERN USAGE 120s Lis ten Back 5s 5s 2s 2s 120s Lis ten Back 1s 1s 1s 1s 2s 2s 2s 2s 120s Lis ten Bac k 1s 1s 1s 1s 1s 1s 2s 2s 2s 2s 2s 2s 120s Lis ten Bac k 60s Lis ten Back 60s Lis ten Back UNDERW A Y STOP SAIL TOW AGROUND ANCHOR One 5-second ring every 60 seconds.
FM-4000 Page 32 10.17 INTERCOM OPERA TION Connecting the optional CMP30 Remote MIC to the FM-4000 allows Intercom communications. See section “ 13.2 INTERCOM OPERA TION ” for operation of the CMP30 . 10.17.1 Communication 1. Press and hold the [ 5 ( IC )] key while in the “Radio” mode to change to the “Intercom” mode.
Page 33 FM-4000 10.17.2 Calling Hold down the [ 5 ( IC )] key when the “Intercom” mode is activated to send a calling beep to the Remote MIC. NOTE When both Remote MICs are set to the Intercom mode, the FM-4000 is temporarily disabled until both Remote MICs exit the Intercom mode.
FM-4000 Page 34 1 1 DIGIT AL SELECTIVE CALLING 1 1.1 GENERAL W ARNING This radio is designed to generate a digital maritime distress and safety call to facilitate search and rescue. T o be effective as a safety device, this equipment must be used only within communication range of a shore- based VHF marine CH70 distress and safety watch system.
Page 35 FM-4000 THIS NUMBER MUST BE PROGRAMMED INTO THE RADIO T O OPERA TE THE DSC FUCTIONS. How can I obt ain an MMSI assignment? In the USA, visit the following websites to register: http://www .boatus.com/mmsi/ or http://seatow .com/boating_safety/mmsi.
FM-4000 Page 36 1 1.3 DSC DISTRESS CALL The FM-4000 is capable of transmitting and receiving DSC distress messages to all DSC radios. The FM-4000 may be connected to a GPS receiver to also transmit the latitude and longitude of your vessel.
Page 37 FM-4000 T ransmitting a DSC Distress Alert with Nature of Distress The FM-4000 is capable of transmitting a DSC Distress Alert with the following “Nature of Distress” categories: Undesignated, Fire, Flooding, Collision, Grounding, Capsizing, Sinking, Adrift, Abandoning, Piracy , MOB 1.
FM-4000 Page 38 Cancel a DSC Distress Call If a DSC Distress call was sent by error , the FM-4000 allows you to send a message to other vessels to cancel the Distress call. Press the [ CLR ] key , then press the [ ENT ] key . 1 1.3.2 Receiving a DSC Distress Call 1.
Page 39 FM-4000 1 1.4.1 T ransmitting an All Ship s Call 1. Press the [ CALL ( MENU )] key to show the “ DSC DSC DSC DSC DSC Call Menu Call Menu Call Menu Call Menu Call Menu .” 2. Turn the CHANNEL selector knob to select “ All All All All All Ships Ships Ships Ships Ships .
FM-4000 Page 40 T o transmit an Individual call you must program this directory with information of the persons you wish to call, similar to the telephone directory of a cellular phone. 1. Press and hold down the [ CALL ( MENU )] key until the “ Radio Setup Radio Setup Radio Setup Radio Setup Radio Setup ” menu appears.
Page 41 FM-4000 1 1.5.2 Setting up Individual Reply Allows setting up the radio to automatically (default setting) or manually re- spond to a DSC Individual call requesting you to switch to a working channel for voice communications. When Manual is selected, the MMSI of the calling vessel is shown, allowing you to see who is calling.
FM-4000 Page 42 The Individual call and Group call ringers can be disabled as follows: 1. Press and hold down the [ CALL ( MENU )] key until “ Radio Setup Radio Setup Radio Setup Radio Setup Radio Setup ” menu appears. 2. Turn the CHANNEL selector knob to select the “ DSC Setup DSC Setup DSC Setup DSC Setup DSC Setup ” menu.
Page 43 FM-4000 7. When an Individual call acknowledgment is re- ceived, the channel selected at step 5 is auto- matically selected and a ringing tone sounds. 8. Press [ CLR ] key to listen to the channel to make sure it is not busy , then key the microphone to call the other vessel.
FM-4000 Page 44 1 1.5.5 Receiving an Individual Call When receiving an Individual call, an acknowledgment must be sent back to the calling station, automatically or manual. The default setting is Automatic, but the radio has a selection that allows you to manually send a reply before the radio will switch to the requested calling channel.
Page 45 FM-4000 1 1 .6.2 Reviewing Received Calls Logged into the Call W aiting Directory 1. Press the [ CALL ( MENU )] key to show the “ DSC DSC DSC DSC DSC Call Menu Call Menu Call Menu Call Menu Call Menu .” 2. Turn the CHANNEL selector knob to select the “ DSC Log DSC Log DSC Log DSC Log DSC Log ” menu.
FM-4000 Page 46 1 1.7 GROUP CALL This feature allows the user to contact a group of specific vessels (example members of a yacht club) that have DSC radios with Group call function to automatically switch to a desired channel for voice communications.
Page 47 FM-4000 6. Press applicable key to enter the first letter of the name of the group you want to reference in the di- rectory . Example : Press the [ 2 ( MEM )] key repeatedly to toggle among th.
FM-4000 Page 48 want to communicate on, then press the [ ENT ] key . 6. Press the [ ENT ] key again to transmit the Group call signal. 7. When the Group call signal is sent, the LCD displays the information shown in the illustra- tion at right. 8. After the Group call is transmitted, all the ra- dios in the group switch to the designated chan- nel.
Page 49 FM-4000 1 1. After the Group call is transmitted, all the radios in the group switch to the designated channel. 12 . Listen to the channel to make sure it is not busy , then key the microphone and call the other vessels. 1 1.7.3 Receiving a Group Call 1.
FM-4000 Page 50 1 1.8 POSITION REQUEST Advancements in DSC have made it possible to poll the location of another vessel and show the position of that vessel on the display of the FM-4000 .
Page 51 FM-4000 1 1.8.2 T ransmitting a Position Request to Another V essel Using Pre-Programmed V essel 1. Press the [ CALL ( MENU )] key to show the “ DSC DSC DSC DSC DSC Call Menu Call Menu Call Menu Call Menu Call Menu .” 2. T urn the CHANNEL selector knob to select “ Pos Request Pos Request Pos Request Pos Request Pos Request .
FM-4000 Page 52 ber is selected, then enter the correct number . 7. When you have finished entering the MMSI num- ber , press and hold the [ ENT ] key .
Page 53 FM-4000 1 1.9 POSITION SEND The feature is similar to Position Request, however instead of requesting a position of another vessel this function allows you to send your position to another vessel. Y our vessel must have an operating GPS receiver connected to the FM-4000 to send your position.
FM-4000 Page 54 3. Press [ ENT ] key to show the Position Send Di- rectory . This directory uses the Individual Di- rectory information. 4. Turn the CHANNEL selector knob to select a name in the directory , then press the [ ENT ] key . 5. Press the [ ENT ] key again to send your posi- tion to the selected vessel.
Page 55 FM-4000 1 1.9.3 Receiving a DSC Position Send Call When another vessel transmits it s location to the FM-4000 , the following oc- curs: 1. A ringing sound is generated when the call is received.
FM-4000 Page 56 12 RADIO SETUP NOTE The optional CMP30 Remote MIC can also access the SETUP menu. See page 73 for det ails. 12.1 LCD CONTRAST Adjust the LCD contrast for best viewability . 1. Press and hold down the [ CALL ( MENU )] key until “ Radio Setup Radio Setup Radio Setup Radio Setup Radio Setup ” menu appears.
Page 57 FM-4000 12.2 TIME OFFSET “T ime Offset” set s the time offset between local time and UTC in order to dis- play local time. The time display requires connection of a GPS receiver. 1. Press and hold down the [ CALL ( MENU )] key until the “ Radio Setup Radio Setup Radio Setup Radio Setup Radio Setup ” menu appears.
FM-4000 Page 58 12.3 TIME DISPLA Y The time can be shown in local or UTC time. The time display requires con- nection of a GPS receiver . 1. Press and hold down the [ CALL ( MENU )] key until the “ Radio Setup Radio Setup Radio Setup Radio Setup Radio Setup ” menu appears.
Page 59 FM-4000 12.5 TRUE MAGNETIC CHANGE ( NA V DISPLA Y ) The GPS COG (Course Over Ground) indication can be shown in T rue or Magnetic. 1. Press and hold down the [ CALL ( MENU )] key until the “ Radio Setup Radio Setup Radio Setup Radio Setup Radio Setup ” menu appears.
FM-4000 Page 60 12.7 SCAN TYPE Y ou can set the scan mode between “Memory Scan” and “Priority Scan.” 1. Press and hold down the [ CALL ( MENU )] key until the “ Radio Setup Radio Setup Radio Setup Radio Setup Radio Setup ” menu appears. 2.
Page 61 FM-4000 12.9 KEY BEEP Set the beep tone volume level when a key is pressed. 1. Press and hold down the [ CALL ( MENU )] key until the “ Radio Setup Radio Setup Radio Setup Radio Setup Radio Setup ” menu appears. 2. Press the [ ENT ] key , then use the CHANNEL selec- tor knob to select “ Key Beep Key Beep Key Beep Key Beep Key Beep .
FM-4000 Page 62 12.1 1 CHANNEL NAMING Y ou may change the name of a channel. Example : CH84 “CALL HOME” 1. Press and hold down the [ CALL ( MENU )] key until the “ Radio Setup Radio Setup Radio Setup Radio Setup Radio Setup ” menu appears.
Page 63 FM-4000 12.12 NAMING THE RADIO OR REMOTE MIC Y ou can change the name of the RADIO or Remote MIC. Example: “RADIO - Cabin,” “RAM1 - Flybridge.” 1. Press and hold down the [ CALL ( MENU )] key until the “ Radio Setup Radio Setup Radio Setup Radio Setup Radio Setup ” menu appears.
FM-4000 Page 64 12.13 ADJUSTING THE TREBLE AND BASS Adjust the treble and bass of the speaker audio for best listening in noisy environments. The ef fect is similar to adjusting the treble and bass controls on a stereo.
Page 65 FM-4000 12.15 CALENDAR SETUP Calendar Menu The FM-4000 has a clock that remembers date, time, latitude and longitude. Connecting a GPS receiver to the FM-4000 is very important as it not only .
FM-4000 Page 66 Examples : NOTE If you are west of UTC time you will add the offset to your time. If you are East of UTC time you will subtract the offset from your time. 1. Press and hold the [ CALL ( MENU )] key until the “ Ra- Ra- Ra- Ra- Ra- dio Setup dio Setup dio Setup dio Setup dio Setup ” menu appears.
Page 67 FM-4000 1 3. T urn the CHANNEL selector knob to select the method of the time adjustment between “ Automatic Automatic Automatic Automatic Automatic ” and “ Manual Manual Manual Manual Manual .” 14. Press the [ ENT ] key to store the selected setting.
FM-4000 Page 68 13 REMOTE MIC OPERA TION When the Remote MIC is connected to the FM-4000 , most VHF , DSC, setup menus and P A modes can be remotely operated. The Remote MIC is supplied with 23 feet (7 m) of routing cable and can be extended up to 70 feet (21 m) using three 23-foot extension cables model CT -100 .
Page 69 FM-4000 POWER ( ) Key Press and hold down this key to turn to the transceiver and Remote MIC on or off. MICROPHONE The internal microphone is located here. When transmitting, position your mouth about 1/2 to 1 inch (1.2 ~ 2.5 cm) away from the small mic hole.
FM-4000 Page 70 [ CLR/WX ] Key Immediately recalls the previously selected NOAA weather channel. Cancel the menu selection and/or keypad entry . Secondary use Hold down the [ 16/9 ] key while pressing the [ WX ] key to change the mode from USA to International or Canadian.
Page 71 FM-4000 13.2.2 Calling Press and hold the [ DW ( IC )] key for one second when the “Intercom” mode is active. A calling beep is emitted from the speaker . 13.3 KEY ASSIGNMENT 13.3.1 Number of Soft Keys Three soft keys are set as default. However the Remote MIC allows assigning of up to six sof t keys with the instructions below: 1.
FM-4000 Page 72 13.3.2 Define the Soft Keys By default the soft keys are assigned as SCAN, DW and NA V , however their function can be changed. In addition the soft keys can be increased or reas- signed as follows: 1. Press and hold down the [ CALL ( MENU )] key until “ Radio Setup Radio Setup Radio Setup Radio Setup Radio Setup ” menu appears.
Page 73 FM-4000 13.5 DSC/RADIO SETUP MODE The Remote MIC can access the DSC SETUP / RADIO SETUP menu (see section “ 1 1 DIGIT AL SELECTIVE CALLING ” and section “ 12 RADIO SETUP MENU ” for details).
FM-4000 Page 74 14 MAINTENANCE The inherent quality of the solid-state components used in this transceiver will provide many years of continuous use. T aking the following precautions will prevent damage to the transceiver . • Keep the microphone connected or the jack covered at all times to prevent corrosion of electrical contacts.
Page 75 FM-4000 SYMPTOM Cannot power the transceiver . Transceiver blows fuse when connected to power supply . Popping or whining noise from the speaker while engine runs. Sound is not emitted from the internal or ex- ternal speaker . Sound is not emitted from the P A speaker .
FM-4000 Page 76 15 CHANNEL ASSIGNMENTS This chapter provides the VHF Marine Channel assignments for U.S.A. and International use. Below are listed some data about the charts. 1. VTS. Where indicated, these channels are part of the U.S. Coast Guard’ s V essel T raffic S ystem.
Page 77 FM-4000 VHF MARINE CHANNEL CHART CH U C I S/D TX RX CHANNEL USE 01 X X D 156.050 160.650 Public Correspondence (Marine Operator) 01A X S 156.050 Port Operation and Commercial. VTS in selected areas 02 X X D 156.100 160.700 Public Correspondence (Marine Operator) 03 X X D 156.
FM-4000 Page 78 VHF MARINE CHANNEL CHART CH U C I S/D TX RX CHANNEL USE 60 X X D 156.025 160.625 Public Correspondence (Marine Operator) 61 X D 156.075 160.675 Public Correspondence (Marine Operator), Port operation, ship movement 61 A X X S 156.075 Public Coast: Coast Guard; East Coast: commercial fishing only 62 X D 156.
Page 79 FM-4000 VHF MARINE CHANNEL CHART CH U C I S/D TX RX CHANNEL USE 80 X D 157.025 161.625 Port operation, ship movement 80A X X S 157.025 Commercial 81 X D 157.075 161.675 Port operation, ship movement 81A X S 157.075 U.S. Government Only - Environmental protection operations.
FM-4000 Page 80 1: 156.050 MHz and 156.175 MHz are available for port operations and commercial com- munications purposes when used only within the U.S.
Page 81 FM-4000 4: Use of 156.875 MHz is limited to communications with pilots regarding the movement and docking of ships. Normal output power must not exceed 1 watt. 5: 156.375 MHz and 156.650 MHz are available primarily for intership navigational com- munications.
FM-4000 Page 82 16 SPECIFICA TIONS Performance specifications are nominal, unless otherwise indicated, and are subject to change without notice. 16.1 GENERAL Channels ............................................... All USA, International and Canadian Input V oltage .
Page 83 FM-4000.
FM-4000 Page 84 EM028N150.
Ein wichtiger Punkt beim Kauf des Geräts Furuno FM-4000 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Furuno FM-4000 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Furuno FM-4000 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Furuno FM-4000 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Furuno FM-4000 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Furuno FM-4000 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Furuno FM-4000 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Furuno FM-4000. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Furuno FM-4000 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
