Benutzeranleitung / Produktwartung 720 des Produzenten Altigen
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IP 720 Phone ™ User Manual 7/2009 4290 -0017.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecomm unication systems. Th is is a criminal off ense. Currently, we do not know o f any telecommunications syst em that is immune to this type of criminal activit y.
IP 720 Us er Ma nual i Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . .
ii IP 720 Us er Ma nual C HAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Basic Phone Ope ration . . .
IP 720 User Manu al iii NOTE This equipment has been tested and found to comply with the li mi ts f or a Class B digi tal dev ice, purs uant to Part 15 of th e FCC Ru les. Thes e limits are desi gned to provi de reas onable protection against harmful interferen ce in a residential installat ion.
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IP 72 0 Us e r Man ua l v Warranty What The Warranty Cove rs AltiGe n Commu nica tio ns warr ants it s hard ware produc ts to be f ree f rom de fects i n mate rial a nd w orkma nsh ip du ring t he w arra nty pe riod .
vi IP 72 0 Us e r Man ua l How to Obtain Service End use r custome rs should co ntact you r Authorize d AltiGen Dealer for servi ce. Authorized AltiGen Dealers mu st follow the step s below for service: 1. Take or sh ip the p roduct (shipment p repaid ) to your AltiGen distrib utor or to AltiGen Commu nications, Inc.
IP 72 0 Us e r Man ual 1 About This Manual This manual describes how to get the Alti-IP 720 p hone up and running on a vo i c e ov er IP (Vo IP) netw or k . It prov ides information about ho w to se t up, conn ect cables to, and configu re an IP 72 0 phone.
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IP 720 User Man ual 3 C HAPT ER 1 The IP 720 Phone TheAltiG en IP 720 phone i s a bus iness t elephone t hat pro v ides voice communi cation over an IP networ k.
4 IP 72 0 User Man ual 1 LCD S creen Displays fe atures s uch as dat e, time, phone n umber, caller ID, c all waiting , line/cal l status and call time.
IP 720 User Man ual 5 Note: * Indicates a norm al operating mode k ey feature, which is availab le only aft er regi stering t he IP 72 0 with the phone s erver and logged i n as an ex tension. 14 Navi gation but tons / b uttons l et you scroll t hroug h text on the LCD screen.
6 IP 72 0 User Man ual Figu re 2. IP 720 Ph one, Bo ttom Vi ew 1 DC Port Connects t o power ou tlet 2 Power Cable Restraint Secu res the power ca bl e, preventi ng it from acci de ntal ly be ing pu ll.
IP 720 User Man ual 7 Hardwa re Items in the Package The follo wing hardware items are included in this p ackage: • IP 720 set and stand • Handset • Handset cord • Power cord • Network cable • 3.
8 IP 72 0 User Man ual Auto Answer Rin g W h en A uto Ans we r is s et to Yes , specif ies how many seconds the IP phon e shou ld ring b efore the cal l is au to mat ically answer ed (1 -20 se conds).
IP 720 User Man ual 9 Call Record A llo ws a prog rammabl e key to be used for on - deman d record in g. • Must be enabled by t he system admini strator. • User presses the key to sta rt recor ding, pre sses the ke y aga in to stop reco rding. Th ere is no pa use func ti on.
10 IP 720 User Ma nual Headset but ton When p ressed, the user wi ll be abl e to ac tiva te t he RJ-9 h eadset po rt. • This but ton is used as a hoo k swit ch f or he adset p orts. • The but to n is used as a he ad set-in - use ind i cator whe n a Plan tronic s wireless PSB port is conne cted.
IP 720 User Ma nual 11 American Disabilities A ct (ADA) Complianc e The hearing aid-compatible hands et on the IP 720 phone is eq uipped with a magnetic coupler, which meets the ADA HAC requirements. The dialing pad also complies with ADA standards. Redi al butto n Red ials a s elected numbe r from the la st16 numbers dial ed.
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IP 720 User Ma nual 13 C HAPTE R 2 Setting Up the IP 720 Phone To set up the IP 720 p hone, follow these i nstruct ions: 1. Gather network settin gs infor mation (this i nformation i s needed t o conf.
14 IP 720 User Ma nual — CHECK MEMORY (RAM checking state) — CHECK FW (Firmware check ing state) — INIT NETWORK — LOADING FW... — LOADING NOW. — Boot Done — INITIALIZING 4. Conf igure startup network sett ings. (To dis play the phon e’s menu, as requi red below, press t he Menu button on the pho ne.
IP 720 User Ma nual 15 c. The p hone will attempt to register, as shown in the LCD screen: If the pho ne successfully p asses through these stages, the phone shows the date, time, and extension in the LCD scr een and i s now in normal oper ating mode.
16 IP 720 User Ma nual • Rebootin g the phone — To reb oot th e IP 720 phon e, p ress * * 3 , then press the Enter button..
IP 720 User Ma nual 17 C HAPTE R 3 Configuring the IP 720 Phone Phone, syst em, and netwo rk settings can be configured t hrough t he IP phon e’s menu. The phone can also be r egistered thr ough this menu, i f necessary. • T o g et t o the me nu, pr ess the Menu b utton.
18 IP 720 User Ma nual Syste m Settings Ring Tone Phone Setting > Ring Tones Sets the de sired ri ng tone. Auto Answer Phone Setting > Auto Answer Sets wh ether to e nable automati c answer ing. Auto Answer Ring Phone Setting > Auto Ans Ring Sets how ma ny secon ds the phon e shoul d ring befo re it is au tomati cally answer ed.
IP 720 User Ma nual 19 Networ k Set t ings Regis tration from the Phon e’s Menu Under normal cir cumstances, the IP 720 phone r egisters itself automatically. However, if registration failed for s ome reason (for example, the server was not availabl e), regis tration can b e started again from th e IP 720 phon e’s menu: 1.
20 IP 720 User Ma nual Confi gu ring IP Settings An IP address is a unique logical addr es s that identifies each host computer on a TCP /IP network . An IP address i s a 32-bi t number expressed as fo ur decimal numbers fr om 0 to 255, separate d by pe riods.
IP 720 User Ma nual 21 1. Press the Menu button. 2. Use the button to scroll to System , then pres s the En ter button. 3. Sc rol l to TFTP Server , then press Enter . 4. Enter the TFTP server address, using th e * key to inpu t period s. 5. The IP 72 0 wil l do wnl oa d the fi rmwa re fro m the TF TP se rver on the next reboot.
22 IP 720 User Ma nual Distinctive R inging Supp ort If the Distinctive Ring options are enabled by th e system administ rator, you ma y have three diff erent ring cad ences that distingu ish the type.
IP 720 User Ma nual 23 Greetings are affiliated w ith acti vit y code s. The user can ch oose, for example, the “meeting” greeting or the “business trav el” greeting.
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IP 720 User Ma nual 25 C HAPTE R 4 User Guide The LCD Scre en In normal o p erating mo de, the phone’ s LCD screen displays the da te, time, and exten sion number on the first line: If an activity co de has been set on the phone, that code is displayed in place of the extens ion number.
26 IP 720 Us er Manu al TH - Num ber of ca lls in queu e whose queu e time is greater than the service level t hreshol d. SL - Service level in percentage.
IP 720 User Ma nual 27 Con fer enc e* To initiate a conference dur ing a call: 1) Pr ess the Conference button (t his automatically selects a new line and places the other party on hold).
28 IP 720 Us er Manu al Greeting* P ress the Greeting but ton to quickly acce ss voice mail greetings. Handset/ Headset/ Speaker To switch between handset, headset and speaker, t he user can go offhook, press the Speaker button, or press the Headset button.
IP 720 User Ma nual 29 Progr a m- mable Key* • N/A • BLF • Fe ature Code • Admin Defined # • Lin e P ark • Call Record • Work group Status • User Defined # 1) Press the appropriate key.
30 IP 720 Us er Manu al * * Feature Codes * * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Re stor e de faul t set tings (w hen u ser is i n th e Configura t ion Menu) * * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Re boot AltiServ Feature Codes ## <pwd > .
IP 720 User Ma nual 31 Making Ca lls #34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Nam e 1 #35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vir tual Log In ( Stati on Privi lege Ove rrid e) #69 . . . . . . . . . . . . .
32 IP 720 Us er Manu al Dialing an IP Number Directly from the IP 720 To dial an IP num ber directly from t he IP 72 0 phone set, enter the IP address, using the * k ey to enter periods and followed by the # key. Note: This works only when the IP 720 is operating in Bas ic mode.
IP 720 User Manua l 33 Appendix A Specifications Ne tw or k Proto cols • S IP, RTP, RTCP, T FTP, TCP, UDP, DHCP, DNS, ARP, ICMP, Telne t Cal l Co ntr ol Proto cols • SIP Audio Standards • C odec : ITU G.711 (PCM ), two low bit rate (G.723 .1 and G.
Trou blesh ooting 34 IP 720 Use r Manua l Troub leshoot ing The fo llowing tabl e prov ides help f or the mos t common problems an end user may en counter .
Append ix A IP 720 User Manua l 35 Imag e up date fa iled. If sett ing Boot Download to Ye s, after the phone reboo ts an d if the set t ing still says Yes, the boot failed . • Check the I P 720 phone ’s IP a ddress, n etwor k, defaul t ga tew a y set tings.
Trou blesh ooting 36 IP 720 Use r Manua l Regis ter f ail ed • Che ck to m ake sure the extensio n numbe r an d exte nsion passw ord a re se t up prope rly an d th at t he IP extens ion is enabled. • Check to mak e sure th e IP P hon e Se r vi ce is started in MAXCS.
Append ix A IP 720 User Manua l 37 LCD Me ssages Local M enu Co nfiguration Me ssages The following messages may be displayed in the LCD when accessing the IP 720 phone’s menu: Mes sage E xplana tio.
Trou blesh ooting 38 IP 720 Use r Manua l IP Phone Runn in g Me ssages The fo llowing mess ages may be displa yed in th e LCD when runnin g the IP 720: Message Defini tion AW UNREACHABLE! Fa iled t o co nnect t o th e Alt iGen ph one se rver.
Append ix A IP 720 User Manua l 39 IP Phone Boot Me ssag es The fo llowing mess ages may be displ ayed in th e LCD when booti ng the IP 720: REGISTERING! User en tere d #27 to manual ly registe r th e IP exte nsi on. REMOVE OLD EXT. W h en #27 is en tered, the ext en s ion /p asswor d con fig ura tion in the IP p hon e is remove d.
Trou blesh ooting 40 IP 720 Use r Manua l.
IP 720 User Manua l 41 Glossary A ASCII - American Standard Code for Inf ormation Interchange. B Boot - to c ause the com puter to sta rt executin g instructions.
42 IP 720 Use r Manua l E exte nsi on n um ber - an arbitrary numb er of two to fi ve dig its tha t matc hes a station to a particul ar user. F Firewall - a se t of rel ated prog ra ms , loc a te d at a netwo r k ga te wa y se rv er, that prote cts th e r esource s of a netw ork f r om users of othe r net work s .
Glossary IP 720 User Manua l 43 L Local address - an address us ed in a pe ripheral n ode or stat ion in plac e of a networ k address an d trans formed to or f rom a net work ad dr e ss for del ive r y purpo ses. Logoff - the procedu r e by which a user di sconnect s from a p rogra m or sessi o n.
44 IP 720 Use r Manua l P phy sic al e xte nsi on - is asso ciated wi th a p hysical p ort and device. An ext ension is create d, by def a ul t, as a ph ysical ex tensi o n (as op posed to a v irtu al or workgr oup extensi on ) unles s there are no more phy sical po rts available .
Glossary IP 720 User Manua l 45 T TCP/IP - T ransmis sion Contr ol P rotoc ol/I ntern et Pro tocol . A fu ll set of p rotoc ols used on the Inter n et. TDM - Time Di vision Mult i ple xi ng. TFTP (Trivial Fil e Transfer Protocol) - a vers ion of the TCP/IP FTP protoc ol that has no dire ctory or password capab ility.
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IP72 0 User Manu al 47 Index A activ ating IP phone exte nsion 14 Activity button 7 , 23 assigning a local IP address 20 a TFTP se rver 20 audio st an dards 33 au t o an swer 7 device 8 ring 8 B BLF, .
48 IP 72 0 U ser Man u al LCD messages, exp lained 37 , 38 , 39 LCD screen 4 , 25 , 33 LED, in button s 33 line park, c onfigur ing 10 local addres s, setting 19 M MAX Com munica tion S erver, setti n.
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