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Dell™ PowerEdge™ RAID Controller (PERC) H200 and 6Gbps SAS HBA User’ s Guide PERC H200.book Page 1 Tues day, July 13, 2010 4:15 PM.
Notes, Cautions, and W arnings NOTE: A NOTE indicates important information that helps you make better use of your computer . CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A W ARNING indicates a potential for property damage, personal injury , or death.
Contents 3 Contents 1 CAUTION: Safety Instructions . . . . . . . . . . 9 SAFETY : General . . . . . . . . . . . . . . . . . . . 9 SAFETY : When Wo rking Inside Y our Sy stem . . . . . . 10 Protecting Against Elec trostatic Discharge . . . . . . 10 SAFETY : Battery Disposal .
4 Contents 4 Hardware Installation . . . . . . . . . . . . . . 25 Installing the PERC H200 and 6Gbps SAS HBA Cards . . . . . . . . . . . . . . . . . . . . . . 25 Installing the PERC H200 Modular Card . . . . . . . . . 28 5 Driver Installation . . . . .
Contents 5 6 PERC H200 and 6Gbps SAS HBA BIOS . . . . . . . . . . . . . . . . . . . . . . . . 43 POST Messages . . . . . . . . . . . . . . . . . . . . . 43 BIOS Fault Code Messages . . . . . . . . . . . . 43 Booting With Multiple Controllers . . . . .
6 Contents 7 T roubleshooting . . . . . . . . . . . . . . . . . . . 61 BIOS Boot Order . . . . . . . . . . . . . . . . . . . . . 61 Background Activities . . . . . . . . . . . . . . . . . . 61 General Issues . . . . . . . . . . . . . . . . . . . . . .
Contents 7 C Regulatory Notices . . . . . . . . . . . . . . . . . 77 D Corporate Contact Details (T aiwan Only) . . . . . . . . . . . . . . . . . . . . . . 79 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Index . . . . . . . . .
8 Contents PERC H200.book Page 8 Tues day, July 13, 2010 4:15 PM.
CAUTION: Safety Instructions 9 CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your system and working environment from potential damage. WARNING: There is a danger of a new battery exploding if it is incorrectly installed.
10 CAUTION: Safety Instruc tions SAFETY : When W orking Inside Y our Sy stem Before you r emove the system co vers, perform the following step s in the sequence indicated.
CAUTION: Safety Instructions 11 Y ou can also tak e the following steps to pr event damage from el ectrostatic dischar ge: • When unpacking a static-sensitive component fr om its shipping carton, do not remove the component from the antistatic packing materi al until you are ready to install the component.
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Overview 13 Overview The Dell™ P owerEdge™ RAID Controller (PER C) H200 and the 6Gbps SAS HBA cards ar e part of the thir d generation of the Dell Serial-Attached SCSI (SAS) R AID controllers. The PE RC H200 and 6Gbps SAS HBA car ds comply with the T10 SAS 2.
14 Overview Figure 2-1. 6Gbps SAS HBA Hardware Architecture Operating Sy stem Support The PERC H200 and 6Gbps SAS HBA car d s support the following operating systems: • Microsoft ® W indows Server .
Overview 15 About RAID R AID is a group of multiple independ ent physical disks that provide high performance or better data availability by increasing the number of drives used for saving and accessing dat a. A R AID disk subsystem improves I/O performance and data availability .
16 Overview Figure 2-2. Example of RAID 0 RAID 1 W ith RAID 1, data written to one disk is simultaneously written to another disk. If one disk fails, the contents of the other disk can be used to run the system and rebuild the failed physical disk. The primary advantage of R AID 1 is that it provides 100 percent data r edundancy .
Overview 17 RAID 10 R AID 10 requir es two or mor e mirro red sets working together . Multiple R AID 1 sets are combined to form a sing le array . Data is striped across all mirrored drives. Since each drive is mirror ed in R AID 10, no delay is encountered because no parity calculat ion is done.
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PERC H200 and 6Gbps SAS HBA Features 19 PERC H200 and 6Gbps SAS HBA Features This section provides the specifi cations of the Dell™ P owerEdge™ R AID Controller (PERC) H200 and 6Gbps SAS HBA car d s. T able 3-1 compares the specificati ons of the PER C H200 Adapter and PERC H200 Integrated and PER C H200 Modular cards.
20 PERC H200 and 6Gbps SAS HBA Features Supported operating systems Microsoft ® W indows Server ® 2003 family , Microsoft W indows Server 2008 family , Window s Server 2008 R2, Red Hat ® Enterprise.
PERC H200 and 6Gbps SAS HBA Features 21 T able 3-2 lists the specificat ions of the 6Gbps SAS HBA. Maximum number of physical disks configured in a single RAID disk 10 10 4 Maximum number of configured disks (including hot spares) 14 14 4 NOTE: The actual number of drives that is suppor ted depends on the specific platform and expander support.
22 PERC H200 and 6Gbps SAS HBA Features Lead F ree Y es Supported operating systems Mi c ro sof t W indows Server 2003 family , Microsoft W indows Se rver 2008 family , W indows Server 2008 R2, Red Ha.
PERC H200 and 6Gbps SAS HBA Features 23 LED Port Activity Feature for 6Gbps SAS HBA Only The 6Gbps SAS HBA controllers are equipped with port activity or status LEDs. The LEDs enable you to quickly determine the status of an external SAS port. Each x4 connec tor has its own set of LEDs.
24 PERC H200 and 6Gbps SAS HBA Features Phy sical Disk Cache Policy The default cache policy on a physical disk is Enabled in SA T A drives and Disabled on SAS drives. When phys ical disk caching is Enabled , disk I/O performance is improved, but a power outage or equipment failure might result in data loss or corruption.
Hardware Installation 25 Hardware Installation This chapter describes how to install the Dell™ P owerEdge™ R AID Controller (PERC) H200 and 6Gbps SAS HBA car ds. Installing the PERC H200 and 6Gbps SAS HBA Cards CAUTION: Many repairs may only be done by a certifi ed service technician.
26 Hardware Installation 6 Insert the controller gently , but firmly , until the controller is firmly seated in the PCI-E slot. See F igure 4-1. NOTE: Figure 4-1 display s the 6Gbps SAS HBA, but the installation instructions in this section are common for the H 200 Integrated, H200 Adapter and 6Gbps SAS HBA.
Hardware Installation 27 7 Tighten the brack et scr ew , if any , or use the system’s retention clips to secure the controller to the system’s chassis. 8 F or a PERC H200 car d, connect the cabl es from the end devices or the backplane of the system to the controller .
28 Hardware Installation Figure 4-3. Connecting the Cable for 6Gbps SAS HBA 10 Replace the cover of the system. See your system’s Hardware Owner’s Manual or the User ’s Guide for more information on closing the system. 11 Reconnect the power cable(s) and network cables, and then turn on the system.
Hardware Installation 29 Installing the PERC H200 Modular Card NOTE: For more information on removing and installing blade sy stem parts, see your sy stem’ s Hardware Owner’ s Manual or the User’ s Guide from the Dell Support website at support.
30 Hardware Installation T o install your new storage controller card: 1 Unpack the new storage controller card and check for damage. NOTE: If the card is damaged, contact Dell technical support. 2 Place the storage controller card onto the system boar d.
Driver Installation 31 Driver Installation The Dell™ P owerEdge™ RAID Cont roller (PERC) H200 and 6Gbps SAS HBA cards r equir e software drivers to operate with Microsoft ® W indows ® , Red Hat ® Enterprise Linux ® , and SUSE ® Linux operating systems.
32 Driver Installation Installing the Windows Driver This section documents the procedures used to install the W indows driver . Creating the Driver Media P erform the following steps to create the driver media: 1 F rom the Dell Support website at support.
Driver Installation 33 4 F rom the list of drivers displayed, select the driver that you require. Select the self -e xtracting zip file and click Ru n . Copy the driver to a diskette drive, CD, D VD, or USB drive. Repeat this step for all the drivers that you requir e.
34 Driver Installation 3 P r ess the <S> key . The system prompts for the driver media to be inserted. NOTE: The driver can be provided usin g a properly formatted USB key . Check the Dell Support website at support.dell.com for additional details.
Driver Installation 35 Installing a Windows Server 2003, Windows Server 2008 or Windows Server 2008 R2 Driver for a New RAID Controller P erform the following steps to configur e the driver for the R AID controller on a system that already has W indows installed: 1 T urn off the system.
36 Driver Installation Updating the Windows Driver P erform the following steps to update the W indows driver for the PERC H200 car d that is al ready installed on your system: NOTE: It is important that you close all applications on your sy stem before you update the driver .
Driver Installation 37 10 F ollow the steps in the wizard and browse to the location of the driver files. 11 Select the .inf file from the USB key or other media. 12 Click Next and continue the installation steps in the W izard. 13 Click Fi n i s h to exit the wizar d and r eboot the system for the changes to take place.
38 Driver Installation The package is a gzipped tar file. Afte r downloading the package to a Linux system, perform the following steps: 1 Unzip the package using gunzip .
Driver Installation 39 Creating a DUD Using DKMS P erform the following steps to crea te the DUD using the DKMS tool. NOTE: The driver must be installed on the sy stem where this procedure is performed. 1 Install the DKMS-enabled mpt2sas driver rpm package.
40 Driver Installation Installing SUSE Linux Enterprise Server Using the DUD NOTE: For information about creating a drive r diskette, see "Cre ating a DUD" on page 37. T o install SUSE Linux Enterprise Server using the DUD: 1 Insert the appropriate SUSE Linux En terprise Server Service P ack media in the system.
Driver Installation 41 Installing the RPM Package With DKMS Support P erform the following steps to install the RPM package with DKMS support: 1 Uncompress the gzipped tarball driver r elease package. 2 Install the DKMS package using the command: rpm -ihv dkms- <version>.
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PERC H200 and 6Gbps SAS HBA BIOS 43 PERC H200 and 6Gbps SAS HBA BIOS The BIOS of the Dell™ P owerEdge™ RAID Controller (PER C) H200 and 6Gbps SAS HBA cards have the following featur es: • Suppor.
44 PERC H200 and 6Gbps SAS HBA BIOS Booting With Multiple Controllers When booting a system with multiple PERC H200 and/or SAS 6 Gb HBA cards, ensur e that the boot device is attached to the adapter at the lowest boot order number . Proper boot or der must be specified in the controller BIOS to ensure the system boots corr ectl y .
PERC H200 and 6Gbps SAS HBA BIOS 45 T able 6-1. Functions of th e Configuration Utility Function Description Adapter List Lists all the PERC H200 an d 6Gbps SAS HBA car ds in the system. Global P roperties Lists static and modifiable proper ties applicable to all PERC H200 and 6Gbps SAS HBA cards in the system.
46 PERC H200 and 6Gbps SAS HBA BIOS NOTE: The navigation hints for the Configuration Utility are displayed at the bottom of each screen. Onli ne help is also available in the utility . NOTE: After you press <Ctrl><C>, press <Enter> on the adapter to manage it.
PERC H200 and 6Gbps SAS HBA BIOS 47 Select New V olume T ype The three options for cr eating a new volume ar e: • Create R AID 1 V olume • Create R AID 10 V olume • Create R AID 0 V olume Additional information about the disk t ype options is displayed on the screen.
48 PERC H200 and 6Gbps SAS HBA BIOS V olume Status Status of the current volume The status definitions are given as: Optimal —All members of the volu me are online and r eady . Degraded —One or more members of a R AID 1 or R AID 10 volume have failed or are offline.
PERC H200 and 6Gbps SAS HBA BIOS 49 Hot Spare Specifies whether or not the disk is a hotspare Drive Status Ok - Disk is online an d fully functional. Missing - Disk is not detected. F ailed - Disk is not accessible or has reported a failure. Initing - Disk is initializing.
50 PERC H200 and 6Gbps SAS HBA BIOS View V olume The Vi e w V o l u m e scr een allows you to v iew the curr ent volume configuration. P ress <Alt><N> to view the ne xt volume. See T able 6-2 to view descriptions of each virtual disk property .
PERC H200 and 6Gbps SAS HBA BIOS 51 Exit Screen It is important to exit the SAS BIOS Configuration Utility properly , because some changes take effect only when you e xit. F rom the Adapter List , press <Esc > to e xit. In addition, a similar exit scr een appears when you exit most other scr eens, and it can be used to save settings.
52 PERC H200 and 6Gbps SAS HBA BIOS The PERC H200 car d supports a minimum of two drives and maximum of 10 drives for a RAID 0 volume. T wo drives ar e r equired to configur e a RAID 1 volume, and a minimum of four drives and a maximum of 10 drives for a R AID 10 volume.
PERC H200 and 6Gbps SAS HBA BIOS 53 5 P ress <C > and then select Save changes when the virtual disk has been fully configured. The Configuration Utility pauses while the virtual disk is being created. CAUTION: RAID 0 does not provide any d ata protection in the event of disk failure.
54 PERC H200 and 6Gbps SAS HBA BIOS 5 P r ess <C> and then select Save changes when the virtual disk has been fully configured. NOTE: There is an option to create a ho t spare for a RAID 1 virtual disk. After the virtual disk is created, enter ing the Manage Ho t Spares screen allows the option to assig n a hot spare.
PERC H200 and 6Gbps SAS HBA BIOS 55 CAUTION: Data on all disks will be lost. It is recommended that you back up all data before perfo rming these steps. There ar e several limitations when cr eating a R AID 10 virtual disk: • All disks must be either Dell-compliant SAS or SA T A HDDs or SSDs.
56 PERC H200 and 6Gbps SAS HBA BIOS Viewing V irtual Disk Properties F ollow these steps to view the propert ies of R AID 0, RAID 1 or R AID 10 virtual disks: 1 Select a controller from the Adapter List in the Configuration Utility . 2 Select the RAID P roperties option.
PERC H200 and 6Gbps SAS HBA BIOS 57 1 Select Activate V olume . 2 P ress Y to proceed with the activation or press N to abandon it. After a pause, the virtual disk will become active. NOTE: Activation of migrated virtual disks is only supported when the migrated virtual disk(s) is in an optimal state and contain s all the phy sical disks.
58 PERC H200 and 6Gbps SAS HBA BIOS Hot Spare Failover If a R AID 1 or RAID 10 virtual disk ent ers a degraded state, a compatible hot spare automatically begins r ebuilding t he degraded virtual disk. The "missing" or "failed" member of the degraded virtual disk is displayed as a ‘missing’ global hot spare.
PERC H200 and 6Gbps SAS HBA BIOS 59 Assigning a Preferred Boot Device When installing an operating system on the PERC H200 car d, it is strongly recommended that the desir ed Pr eferred Boot Device is selected in the <Ctrl><C> configuration utility .
60 PERC H200 and 6Gbps SAS HBA BIOS The message looks something like the fo llowing for a virtual disk assignment: Current Boot Device set to volume at handle 79 NOTE: Since this is not a user -selected Preferred Boot Device , it is not marked as Boot under Device Information in <Ctrl><C>.
T roubleshooting 61 T roubleshooting T o get help with problems with your Dell™ P owerEdge™ RAID Controller H200 or 6Gbps SAS HBA cards, you can see "Getting Help" on page 73 or access the Dell Support website at support.
62 T roubleshooting General Issues NOTE: For additional troublesho oting information, see the SAS RAID Storage Manager User’ s Guide and the OpenManage Storage Services User’ s Guide on t he Dell Support website at support.
T roubleshooting 63 Phy sical Disk Related Issues T able 7-2. Phy sical Disk Issues Issue Suggested Solution The system does not boot from the PERC H200 card. Go to the Configuration Utility and verify the controller's boot order and also ensur e that the desired P referred Boot Device is set correctly .
64 T roubleshooting Configuration Utility Error Messages NOTE: These error messages ar e displayed inside the Configuration Utility . Restart your sy stem and retry if you encounter any of these.
T roubleshooting 65 BIOS Error Messages T able 7-4. BIOS Error Messages Message Meaning Press <Ctrl+C> to Enable BIOS When the BIOS is disabled, you are given the option to enable it by entering the Configuration Utility . Y ou can change the setting to Enabled in the configuration utility .
66 T roubleshooting Volume (xx:yy:zzz) is currently in state “STATE” Lists the current state of the specified virtual disk when it is not optimal. The state may include: • INACTIVE: The virtual disk is inactive, possibly foreign, or could be in any one of the states mentioned below .
T roubleshooting 67 ERROR! Adapter Malfunctioning! The adapter did not initialize properly . The re may be a problem with the adapter configuration. Reload the BIOS configuration. Invoke the configuration utility again and see if the issu e persists. MPT firmware fault The LSI Logic MPT firmware faulted.
68 T roubleshooting MPT BIOS Fault xxh encountered at adapter PCI (xxh, xxh, xxh) F ault 01: No I/O port assigned to the adapter . F ault 02: A MPT firmware fault occurred. F ault 03: No image for firmware download boot. F ault 04: Fi rmware downlo ad boot checksum error .
T roubleshooting 69 ERROR: Preferred boot device is missing, reconfiguration is suggested! The message indicates that the preferr ed boot device selected in the Co nfiguration Utility is no longer available. Y ou must enter the Configuration Utility an d specify the physical or virtual disk to be the boot device.
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Appendix A: Updati ng the Firmware 71 Updating the Firmware Updating the Dell™ P owerEdge™ RAID Controller H200 or 6Gbps SAS HBA card firmwar e package is achieved by flashing the firmwar e package. The firmware package can be flashed while the controller is in use.
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Appendix B: Getting Help 73 Getting Help CAUTION: If you need to remove the comp uter cover , first disconnect the computer power and modem c ables from all electrical outlets.
74 Appendix B: Getting Help Online Services Y ou can access Dell Support at support.dell.com . Select your r egion on the W elcome T o Dell Support page, and fill in the requested details to access help tools and information. Y ou can learn about Dell products and services on the following websites: www .
Appendix B: Getting Help 75 Automated Order -Status Service T o check on the status of any Dell pr oducts that you have or dered, you can go to support.dell.com , or you can call the automated order -status service. A recor ding prompts you for the informat ion needed to locate and r eport on your order .
76 Appendix B: Getting Help Returning Items for W arranty Repair or Credit P repar e all items being returned, wheth er for repair or cr edit, as follows: 1 Call Dell to obtain a Return Materi al Authorization Number , and write it clearly and prominently on the outside of the box.
Appendix C: Regulatory Notices 77 Regulatory Notices F or additional regulatory informati on, please go to the Regulatory Compliance Homepage on www .dell.
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Appendix D: Corporate Co ntact Details (T aiwan Only) 79 Corporate Contact Details (T aiwan Only) Pursuant to Article 11 of the Commodity Inspec tion Act, Dell provides the following corporate contact details for the certified entity in T aiw an for the products addressed by this document: Dell B.
80 Appendix D: Corporate Contact Details (T aiwan Only) PERC H200.book Page 80 Tuesday, July 13, 2010 4:15 PM.
Glossary 81 Glossary This section defines or identifi es tec hnical terms, abbreviations, and acronyms used in this document. A Adapter An adapter enables the computer system to access peripheral devices by converting the protocol of one bus or inter face to another .
82 Glossary Controller A chip that controls the transfer of data between the microprocessor and memory or between the microprocessor and a peripheral device such as a physical disk or the keyboar d. In Stor age Management, the har dwar e or logic that interacts with storage devices to writ e and retrieve data and perform storage management.
Glossary 83 F Firmware Software stor ed in r ead-only memory (ROM) or P rogrammable ROM (PROM). F irmware is often responsible for the behavi or of a system when it is first turned on.
84 Glossary M MHz Megahertz or one million cycles per seco nd is a unit of frequency commonly used to measure the operating speed of a computer processor or any other electronic component.
Glossary 85 P PCI Express (PCI-E) PCI Express (PCI-E) is an evolutionary upgrade to the existing P eripheral Component Interconnect (PCI) bus. PCI- E is a serial connection that operates more lik e a network than a bus.
86 Glossary R RAID Acronym for Redundant volume of Inde pendent Disks (originally Redundant volume of Inexpensive Disks). It is an volume of multiple independent physical disks managed together to yield higher re liability and/or performance e x ceeding that of a single physical disk.
Glossary 87 SA T A Serial Advanced T echnology Attachment, a physical storage interface standard, is a serial link that provides point-to -point connections between devices. The thinner serial cables allow for better airflow within the system and permit smaller chassis designs.
88 Glossary SMART Acronym for Self -Monitoring Analysis and Reporting T echnology . The self-monitoring analysis and reporting technology (SMAR T) feature monitors the internal performance of all motors, heads, and drive electronics to detect predictable drive failur es .
Glossary 89 X XP XP is a Microsoft W indows operating syste m. Released in 2001, it is built on the W indows 2000 kernel, making it more stable and r eliable than previous versions of W indows. It includes an improved user interface and more mobility features, such as plug and play features used to connect to wir e less networks.
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Index 91 Index B BIOS, 43 Configuration Utility , 4 4 fault code messages, 4 3 POST messages, 4 3 C Configuration Utility functions performed, 4 4 overview , 4 4 starting, 4 4 D driver diskette, 32 drivers installation, 3 1 Microsoft operating system installation, 3 3 E electrostatic discharge.
92 Index R R AID, 15 RA I D 0 , 1 5 Red Hat Enterprise Linux, 31 S safety instructions for preventing ESD, 1 0 SAS 6/iR BIOS, 4 3 features, 1 9 overview , 1 3 SAS 6/iR Adapter installation, 2 5 specif.
Ein wichtiger Punkt beim Kauf des Geräts Dell H200 (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Dell H200 noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Dell H200 - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Dell H200 reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Dell H200 erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Dell H200 besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Dell H200 verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Dell H200. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Dell H200 gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
