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ProLiant 1850R Servers Maintenanc e and S er v ic e G uide First Edition (Ju ly 1998) Part Nu m ber 327160-001 Spare Part Nu m ber 327321-001 Com paq Compu ter Corporat i on.
Noti ce The inf o rmation in th is pub lic atio n is s ub j ec t to c hange w itho ut no tic e. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TEC HNICAL OR EDIT ORIAL ERR ORS OR OMISSIONS CONT AINED HEREIN, NOR FOR INCI DE NT AL OR CONSEQUENTIAL DAMAGE S RESULTING FROM THE FUR NISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
iii Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Contents About This G uide Sy mb o ls in Tex t................................................................................................................... v ii Co mpaq Te chnic ian No te s .
iv Chapter 3 Diagnostic Tool s De f ault Co nf igu ration ......................................................................................................... 3 -2 De f ault Co nf igu ration M es s age s ..........................................
v Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Chapter 4 Connector s, Switches, and Jum pers Sy s te m B o ard ................................................................................................................... .. 4-1 Sw itch SW 1 - Sy st em M aintenanc e S w itchb ank.
vii Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide About This Guide This Mainte nan ce and Se rvic e Gu ide is a tro ub le sho o ting guid e that c an be us e d f o r r ef e rence w hen servicing Pr o Lian t 1850R Se rvers.
viii About T his G uide are hazardous ..
ix Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide WARNI NG: T o r educ e t he risk of electr ic s hoc k or dam age t o the equipment: ■ If t he syst em has multiple power supplies, disconnect power from t he system by unplugging all power cords fr om t he power supplies.
x About T his Guide Telephone Numbers Fo r the name o f y o ur neares t Co mpaq Autho rized R es elle r: In th e U n ited S tates, c all 1-800-345-1518 In Can ada, call 1-800-263-5868 Fo r Compaq tech.
xi Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Com paq Wor ldwide Te chnic al Suppor t Te lephone Num ber s cont inued Loca tion Tele phone N umbe r Loca ti on Tele phone N umbe r .
1-1 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Chapter 1 Illustrated Parts Catalog This chapter provides the illus trated parts breakdown and a s pare parts lis t for the ProLiant 1850R Servers. See Table 1-1 for the names of referenced spare parts .
1-2 Illus t rated P ar t s Cat alog Mechanical P arts Exploded Vi ew 2 27g 1 9 12 27e 26 3 29 Figure 1-1. Mechanical part s exploded view of the Pr oLiant 1850R ser ver.
1-3 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide System Components Exploded View 8 6 17 13 12 7 15 5 21 4 20 11 1 10 9 22 22 4 27c 27d Figure 1-2.
1-4 Illus t rated P ar t s Cat alog Spare P arts Li st Table 1-1 Spare Par ts L ist Ref. Descript i on Spare Part # CHASSIS 1 Chassis 327309-001 2 Server Cover 327313-001 3 Rack-Mount Bezel 327311-001.
1-5 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Spare P art s L ist - P r oLiant 1850R Servers cont inued It em Descript i on Spare Part # MASS STO RAG E DEVICES 20 24X Max I DE Low Profile CD-ROM 327921-001 21 1.44- M B, 3. 5- inch Di skett e Dr ive (3- m ode) 288456-001 22 4.
1-6 Illus t rated P ar t s Cat alog Spare P art s L ist - P r oLiant 1850R Servers cont inued It em Descript i on Spare Part # KEYBOARDS 34 Keyboard, U.
1-7 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide S p are Parts Li st - P r oLi a nt 1850R Servers cont inued I t em Descr i p t i on Spare Part # O P T IO N S 57 Co m paq Ne t ellig.
2-1 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Chapter 2 Removal and Replacement Procedures This chapter provides s ubass embly/module-level removal and replacement procedures for ProLiant 1850R Servers .
2-2 Removal and Replac em ent Procedur es El ectrostati c Di scharge Inform ati on A dis charge of static electricity can damage static-s ensitive devices or microcircuitry. P roper packaging and grounding techniques are necess ary precautions to prevent damage.
2-3 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide WARNI NG: T o r educ e t he risk of electr ic al s hoc k or damage to t he equipment, disconnect power fr om t he server by unplugging all power c or ds f rom eit her t he electr ic al out let or t he server .
2-4 Removal and Replac em ent Procedur es Preparati on P rocedures Before beginning any of the removal and replacement procedures: 1. Turn OFF t he se rve r a nd any pe ri phe ra l dev ices. 2. Disconnect the AC pow er cord from the AC outlet, then from the server.
2-5 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Rack Warnings WARNI NG: A lway s load t he heaviest it em fir s t and load the rac k from t he bott om up. This m ak es t he rack “ bot t om-heavy ” and helps prevent t he rack f rom becom ing uns t able.
2-6 Removal and Replac em ent Procedur es Server Warnings and Precautions WARNI NG: T o reduce t he r is k of personal injury f rom hot s ur f aces, allow the int ernal syst em components to cool bef ore touching.
2-7 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Server Cover Remov e the ser ver co ver to g ain acces s to d rive b ays, ex pans ion s lots , boar ds, an d sw itches inside the serve r. To re m ove t he server c ove r: 1. Perform the preparation procedures.
2-8 Removal and Replac em ent Procedur es Rack-Mount Bezel To remove the rack-mount bezel: WARNI NG : Before removing t he rack-mount bezel, be sure the comput er is t urned off and the power c or d is dis c onnec t ed from t he electr ic al out let. 1.
2-9 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Power/Standby Switch wit h LEDs To remove the power/standby s witch w ith LEDs: 1. Perform the preparation procedures. See page 2-4. 2. Rem ove t he server c ove r. See pa ge 2-7. 3. Remove the diskette drive.
2-10 Removal and Replac em ent Procedur es Rear Fan To remo ve the rear fan: 1. Perform the preparation procedures. See page 2-4. 2. Rem ove t he server c ove r. See pa ge 2-7. 3. Unplug the rear fan from the sys tem board 1 . 4. Remove the four retention pins 2 attaching the f an ass embly to the chas sis .
2-11 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Drive Cage Fan and Bracket To remo ve the dr ive cage f an and bracket: 1. Perform the preparation procedures.
2-12 Removal and Replac em ent Procedur es Drive Cage Fan Bracket To dis ass emble the dr ive cage fan bracket: 1. Perform the preparation procedures. See page 2-4. 2. Rem ove t he server c ove r. See pa ge 2-7. 3. Rem ove t he drive c age fa n and bra c ket .
2-13 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Hot- Plug Power Supply The hot-plug power supply module is used for both the Compaq ProLiant 1850R s erver bays. To remove a hot-plug power supply, or to ins tall an additional one: IMP ORTANT : When using a s ingle power s upply m odule, it mus t populate the out er bay .
2-14 Removal and Replac em ent Procedur es 5. Install the hot-plug power supply 1 . 6. Pus h the tab 2 in un til it locks . 1 2 Figure 2-8. Inst alling a hot-plug power supply.
2-15 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Mass Storage Devi ces Compaq ProLiant 1850R Servers can house up to 7 mass storage devices, including: ■ Preins talled 3.5-inch, 1. 44-MB diskette drive ■ Two available H alf-Height 5.
2-16 Removal and Replac em ent Procedur es ProLiant 1850R Drives This section des cribes the drive bay positions , removal and replacement procedures, and hard drive installation for parts unique to the P roLiant 1850R Server. Drive B ays The ProLiant 1850R Server has five drive bays for internal mass storage devices.
2-17 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 3 Hot-Plug hard dr ive cage with either : - Three 1- inch height Compaq hot -plug hard drives, or - Two 1.
2-18 Removal and Replac em ent Procedur es Driv e Cage To remo ve the dr ive cage: 1. Perform the preparation procedures. See page 2-4. 2. Rem ove t he thre e Torx T -15 scre ws securing the dri ve c a ge t o t he c ha ssis. 3. Disconnect the SCS I cable and power cable from the drive backplane board.
2-19 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 24X Max L ow- Prof ile CD -RO M A ssembly To remove the 24X Max low -profile CD-ROM assembly: 1. Perform the preparation procedures. See page 2-4. 2. Rem ove t he server c ove r. See pa ge 2-7.
2-20 Removal and Replac em ent Procedur es Insta lling a Non-Hot-Plug Hard Dri ve int o Bay A or B To install a non-hot-plug hard drive into bays A or B: 1. Perform the preparation procedures. See page 2-4. 2. Rem ove t he server c ove r. See pa ge 2-7.
2-21 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 6. Attach the non-hot-plug hard drive to the removable media tray with the four Torx screws provided. Figure 2-13. Att aching a non-hot - plug hard drive to t he r em ovable m edia tr ay 7.
2-22 Removal and Replac em ent Procedur es 8. Connect the cables drive power and signal cables . Figure 2-15. Connecting the dr ive cables 9. Replace the dis kette dr ive.
2-23 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Inst alling a 1/2 H eight Tape Dr ive or C D-R OM Drive in Bay A or B ProLiant 1850R Servers have two bays, bay A and bay B, for removable media. Bays A and B can accomodate two half-height or one full height device(s ).
2-24 Removal and Replac em ent Procedur es 6. Insert t he dri ve 1 int o dri ve ba y A or B. 7. Tighten the tw o s crews 2 secu ring the driv e in the d rive cage. 1 2 Figure 2-17. Inst alling a 1/2 height t ape dr ive into bay A 8. Attach the I DE an d pow er cables to th e 1/2 heig ht tape d rive.
2-25 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 24X Max L ow- Prof ile CD -RO M A dapt er Bo ard To remove the 24X Max low -profile CD-ROM adapter board: 1. Perform the preparation procedures. See page 2-4. 2. Rem ove t he server c ove r.
2-26 Removal and Replac em ent Procedur es Inst alling a H ard Dr ive in Bay 0 The drive cage supports three 1-inch hard drives or two 1.6-inch hard drives. To install a 1- inch hard dri ve in ba y 0: 1. Perform the preparation procedures. See page 2-4.
2-27 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Diskette Drive To remo ve the dis kette d rive: 1. Perform the preparation procedures. See page 2-4. 2. Rem ove t he server c ove r. See pa ge 2-7. 3. Disconnect the power and data cables from the diskette drive (if ins talled).
2-28 Removal and Replac em ent Procedur es Cable Routing Diagrams CA UTION : When rout ing cables, alway s m ak e s ur e t hat t he c ables are not in a pos it ion where they will be pinc hed or c r im ped. Disket te D rive Cab le Figure 2-22. Diskette dr ive cable diagram Low-Pr ofile CD-ROM Cabl e Figure 2-23.
2-29 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Hot-Plug Dr i ve Ca ge Cabl e Figure 2-24. Hot-plug dr ive cage cable diagram Int ernal SCSI C able At tach ed t o Arr ay Controlle r Figure 2-25.
2-30 Removal and Replac em ent Procedur es Riser Board and Brace To remo ve the ris er b oard an d br ace: 1. Perform the preparation procedures. See page 2-4. 2. Rem ove t he server c ove r. See pa ge 2-7. 3. Remove all exp ansio n boar ds. 4. Loosen the two captive s crews secu ring th e riser board and br ace 1 .
2-31 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Memory The ProLiant 1850R sh ips standard w ith a minimum 64 MB of Synchronous DRAM (SDR AM) DIM M memory, installed in slot 1. Memory can be expanded to a maximum of 1 G B. Install SDR AM D IMM modules one at a time in the proper slots .
2-32 Removal and Replac em ent Procedur es To r e m ove a SDR AM DI MM: 1. Perform the preparation procedures. See page 2-4. 2. Rem ove t he server c ove r. See pa ge 2-7. 3. Rem ove a ny e xpansion boa rds above the SDRAM DIM M slot. 4. Pres s b oth S DRA M DIM M s lot latch es ou twar d 1 .
2-33 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide The recommended order of SDR AM D IMM installation is: ■ Second SDRAM DIMM in slot 2 (J15) ■ Thi rd SDRAM DI MM i n sl o t 3 ( J16 ) ■ Fourth SDRA M DIMM in slot 4 (J19) Any c o m b i n a t i on of SDR AM DIMMs c an b e u se d .
2-34 Removal and Replac em ent Procedur es Processor ProLiant 1850R Servers can support up to two proces sors. Figure 2-29 and Table 2-4 depict the location of processor(s ) and processor pow er module(s) on the s ystem board.
2-35 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide To remove either of the processors : 1. Perform the preparation procedures. See page 2-4. 2. Rem ove t he server c ove r. See pa ge 2-7. 3. Push in the retaining clips on each side of the process or 1 .
2-36 Removal and Replac em ent Procedur es Processor Power Modul e Every proce ssor come s with a proc e ssor power module (DC-to-DC conve rt er) t ha t provi de s power for the proce ssor. WARNI NG: T o reduce t he r is k of personal injury f rom hot s ur f aces, allow the int ernal syst em components to cool bef ore touching.
2-37 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide System Board To remo ve the s ys tem board : 1. Perform the preparation procedures. See page 2-4. 2. Rem ove t he server c ove r. See pa ge 2-7. 3. Remove all exp ansio n boar ds. 4.
2-38 Removal and Replac em ent Procedur es External Repl acem ent Battery ProLiant 1850R Servers contain one battery that might require the installation of an external replacement o n the s ystem b oard.
2-39 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide IMP ORTANT : When a jumper is on header E 2 / pins 6-7, t he internal batt er y is us ed.
3-1 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Chapter 3 Diagnostic Tools This chapter describes software and firmw are diagnostic tools available for all Compaq s erver products.
3-2 Diagnost ic T ools Def ault C onfiguration When the sys tem is first pow ered on, the system RO M detects the unconfigured s tate of the hardware and provides default configuration s ettings for most devices .
3-3 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide To run the utilities on the s ystem partition, boot the sys tem and press F1 0 w hen you see “Pres s F10 for s ystem partition utilities .” Then select the utilities from the menu.
3-4 Diagnost ic T ools Power-On S el f-Test (POST) POST is a se ri e s of dia gnos tic tests that run automatically on Compaq computers w hen the sys tem is turned on.
3-5 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 104-ASR-2 Ti mer Fa il ure None System board f ailure. Run Diagnostics. Repl ace failed assembly as indicated.
3-6 Diagnost ic T ools POS T Error M essag es cont inued Error C od e Audibl e Beeps L=Long S=Short Probabl e Sour ce of Probl em Acti on 162-System Opti on s No t Se t 2S Configuration incorr ect . Run the System Conf igurat ion Utilit y and correct .
3-7 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 177- Configuration Not Com plet e No ne In comp le te Sy stem Configuration. Run the Syst em Configur at ion Utilit y and correct . 178-Processor Configuration In valid None Processor type or st ep does not mat ch configurat ion mem or y.
3-8 Diagnost ic T ools POS T Error M essag es cont inued Error C od e Audibl e Beeps L=Long S=Short Probabl e Sour ce of Probl em Acti on 201 -Memory Erro r None RAM failure. Run Diagnostics. Repl ace failed assembly as indicated. 203 -Memory Address Error None RAM failure.
3-9 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 213-Cache Size Erro r None Invalid optional cache size. Repl ace cache with 256K cache. 213-System Processor Not In stalle d 1S Syst em pr ocessor configured f or slot indicated is missing.
3-10 Diagnost ic T ools POS T Error M essag es cont inued Error C od e Audibl e Beeps L=Long S=Short Probabl e Sour ce of Probl em Acti on 301-Keyboard Erro r None Keyboard failure. Turn off t he computer , t hen reconnect t he keyboar d. 301-Keyboard Erro r or Te st Fixture I nst alled None Keyboard failure.
3-11 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 702-A coprocessor has been detect ed that was not report ed by CMO S None Installed coprocessor not configured.
3-12 Diagnost ic T ools POS T Error M essag es cont inued Error C od e Audibl e Beeps L=Long S=Short Probabl e Sour ce of Probl em Acti on 703-CMO S report s a coprocessor t hat has not been detected 2S Copr ocessor or configurat ion err or . 1. Run the System Conf ig u r atio n Ut ility a nd correct .
3-13 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 1615- Power Supply Fail ure in Bay X None A power supply has failed. Replace or check specified power supply. 1616- Power Supply Configuration Erro r 2L, 2S Single pow er supply system is installed in Bay 2 and not in Bay 1 .
3-14 Diagnost ic T ools POS T Error M essag es cont inued Error C od e Audibl e Beeps L=Long S=Short Probabl e Sour ce of Probl em Acti on 1702-SCSI cable error det ected. System halted. None Incorr ect cabling. 1. For integr at ed SCSI Controllers, ensur e t hat t he internal connector has SCSI term inat ion at t ached.
3-15 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 1741-Fixed Disk 1 failed Set Block Mode comm and None Fixed disk drive error. Run the System Configur at ion Utilit y and c or rec t . 1750-Fixed Disk 0 failed Identif y command None Fixed disk drive error.
3-16 Diagnost ic T ools POS T Error M essag es cont inued Error C od e Audibl e Beeps L=Long S=Short Probabl e Sour ce of Probl em Acti on 1751-Fixed Disk 1 failed Identif y command None Fixed disk drive error. Run the System Configur at ion Utilit y and c or rec t .
3-17 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 1767-Slot x Drive Array O pt ion ROM is Not Progr am m ed Correctly or m ay Conflict with the M em or y Addr ess Range of an ISA Card.
3-18 Diagnost ic T ools POS T Error M essag es cont inued Error C od e Audibl e Beeps L=Long S=Short Probabl e Sour ce of Probl em Acti on 1769-Slot x Drive Arra y - Dri ve (s) disabled due to fa ilur e dur ing expand. Select F1 to cont inue with logical drives disabled.
3-19 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 1776-Drive Arr ay - SCSI Po r t Termi na tio n Erro r None External and inter nal SCSI drives are both configured t o Port 1. Reconfigure drives. 1777-Drive Arr ay Ext er nal Dr iv e Subsystem Err or None Cooling fan failure, internal tem per at ur e alert or open side panel.
3-20 Diagnost ic T ools POS T Error M essag es cont inued Error C od e Audibl e Beeps L=Long S=Short Probabl e Sour ce of Probl em Acti on 1778-Drive Arr ay resu min g Au tomati c D ata Recovery process None This message appears whenever a controller r eset or power cycle occurs while Au tomati c D ata Re cove ry is in progress.
3-21 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 1786-Drive Arr ay Recovery Needed The f o llowin g drive(s) need Au tomati c D ata Recov e r y: Dr ive X . Se le ct " F1 " to continue with recovery of dat a to drive(s) . Se le ct " F2 " to continue without recovery of dat a to drive(s) .
3-22 Diagnost ic T ools POS T Error M essag es cont inued Error C od e Audibl e Beeps L=Long S=Short Probabl e Sour ce of Probl em Acti on 1787-Drive Arr ay Operat ing in Interi m R eco very Mode. Physical drive replacement needed: Drive X None Hard drive X failed or cable is loose or defect ive.
3-23 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide POS T Error M essag es cont inued Error C od e Audibl e Beeps L=Long S=Short Probabl e Sour ce of Probl em Acti on 1789-Drive Not Responding, Phys ic al Dr ive Check cables or replace physical drive X .
3-24 Diagnost ic T ools POS T Error M essag es cont inued Error C od e Audibl e Beeps L=Long S=Short Probabl e Sour ce of Probl em Acti on 1793-Drive Arr ay - Arra y Accelerator Batter y Depleted - Da ta Lo st (Erro r messa ge 1794 also displays.
3-25 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 1796-Drive Arr ay - Arra y Ac cel era tor No t Responding. Arra y Ac cel era tor is tempor arily disabled. No ne A rray A cce lera tor i s defective or has been remov ed. 1. Check that t he Arr ay Accelerator is proper ly seated.
3-26 Diagnost ic T ools POS T Error M essag es cont inued Error C od e Audibl e Beeps L=Long S=Short Probabl e Sour ce of Probl em Acti on 1798-Drive Arr ay - Arra y Ac cel era tor Wri te Erro r Occurre d. Arra y Ac cel era tor is disabled. None Hard p ar ity e r ror while writing data t o post ed- wri tes me mory.
3-27 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Diagnostics Software Tables 3-2 through 3-20 include all test error codes generated by Compaq products. Each code has a corresponding des cription and recommended action(s). Your sys tem generates only those codes that are applicable to your configuration and options.
3-28 Diagnost ic T ools 7. Install a loopback plug (Part Number 142054-001), w hen required by Diagnostics . 8. Run the latest version of Diagnos tics. Running Diagnostics There are tw o w ays to access the utilities : ■ Fr om the S ystem P artition .
3-29 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Primary Processor Test Error Codes The 100 series of D iagnostic error codes identifies failures w ith processor and s ystem board functions.
3-30 Diagnost ic T ools Memory Test Error Codes The 200 series of D iagnostic error codes identifies failures w ith the memory subsys tem. Corrective action may require replacement of the memory expansion board, the memory modules , or th e proces so r ass embly.
3-31 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Keyboard Test Error Codes The 300 series of D iagnostic error codes identifies failures w ith keyboard and system board functions. Corrective action may require replacement of a keyboard or the sys tem board ass embly.
3-32 Diagnost ic T ools Video Display Unit Test Error Codes The 500 series of D iagnostic error codes identifies failures w ith video or system board functions. Corrective action may require replacement of a video board or the sys tem board ass embly.
3-33 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Diskette Drive Test Error Codes The 600 series of D iagnostic error codes identifies failures w ith diskette, diskette drive, or sys tem board functions. Corrective action may require replacement of a diskette, a dis kette driv e, or the s ys tem boar d as sembly .
3-34 Diagnost ic T ools Serial Test Error Codes The 1100 series of D iagnostic error codes identifies failures w ith serial/parallel interface board or sys tem board functions. Corrective action may require replacement of the serial/parallel interface b oard o r the s ystem b oard as semb ly.
3-35 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Fixed Disk Drive Test Error Codes The 1700 series of D iagnostic error codes identifies failures w ith fixed disk drives, fixed dis k drive controller boards, fixed disk drive cabling, and sy stem board functions.
3-36 Diagnost ic T ools Tape Drive Test Error Codes The 1900 series of D iagnostic error codes identifies failures w ith tape cartridges, tape drives, tape drive cabling, adapter boards, or the system board as sembly.
3-37 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Advanced VGA Board Test Error Codes The 2400 series of D iagnostic error codes identifies failures with video boards , monitors, or the sys tem board assembly. Corrective action may require replacement of a monitor, video boar ds, o r the s ys tem board ass embly.
3-38 Diagnost ic T ools Advan ced VGA Bo ard T est E rro r Cod es cont inued Error Code Descript i on Recommended Acti on 2419-xx 2420-xx 2421-xx 2422-xx 2423-xx 2424-xx 2425-xx 2431-xx 2432-xx 2448-xx 2451-xx 2456-xx 2458-xx 2468-xx 2477-xx 2480-xx ECG/VGC ROM checksum t est failed.
3-39 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 32-Bit DualSpeed NetFlex-2 Controller and 32-Bit DualSpeed NetFlex-2 Token Ring Controller Test Error Codes The 6000 series of D iagnostic error codes identifies failures w ith 32-bit DualSpeed NetFlex-2/Token Ring Controllers .
3-40 Diagnost ic T ools Compaq Network Interface Cards Test Error Codes The 6000 series of D iagnostic error codes identifies failures w ith Compaq Network Interf ace Cards .
3-41 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide SCSI Fixed Disk Drive Test Error Codes The 6500 series of D iagnostic error codes identifies failures w ith SCSI fixed disk drives, S CSI fixed disk drive controller boards , SCSI fixed disk drive cabling, and system board functions.
3-42 Diagnost ic T ools SCSI Tape Drive Test Error Codes The 6700 series of D iagnostic error codes identifies failures w ith tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the sys tem board assembly.
3-43 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Server Man ag er/R Bo ard Test E rro r Cod es cont inued Error Code Descr i pt ion Recomm ended Act i on 7000-25 7000-26 7000-27 7000-28 7000-33 7000-34 7000-35 7000-41 7000-42 7000-43 7000-44 7000-45 7000-46 Memory Incre men t Memor y Random Data.
3-44 Diagnost ic T ools Drive Array Advanced Diagnostics (DAAD) Drive A rray Advanced Diagnos tics ( DAAD) is a DOS-base d t ool de si gne d t o run on a l l Compaq products that contain a Compaq Dr ive Array Controller. The error messages and codes listed include all codes generated by Compaq products.
3-45 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Starting DAAD To st art DAAD: 1. In se r t t h e DAAD d i sk ette into drive A. 2.
3-46 Diagnost ic T ools Tab le 3-21 l i st s DAAD dia gnos tic messages in alphabetical order. Tabl e 3-21 DAAD Dia gnos tic M essages Message D escri pt i on Recommended Act i on Accelerator board not detected Array contr oller did not detect a configured arr ay accelerat or board.
3-47 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Accelerator status: Unrecognized status A status r et ur ned f r om t he ar r ay accelerator boar d t hat DAAD does not recognize.
3-48 Diagnost ic T ools DAAD Dia gnostic M essages cont inued Message Descript i on Recommended Action Accelerator status: Obso le te d ata sensed at reset During reset initialization obsolete data was found in the cache. This was due to the drives being moved and written t o by anot her con trol ler.
3-49 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide lost due to some reason other t han the batt er y being discharged discharged. accelerator.
3-50 Diagnost ic T ools DAAD Dia gnostic M essages cont inued Message Descript i on Recommended Action Accelerator status: Cache was automat ically configured during last controller reset. This can occur when cacheboard is replaced with one of a different size.
3-51 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Com patib ility port pr oblem detected Com pa t ibilit y po r t c o nf igur ed f o r this IDA contr oller. W hen DAAD wa s ve rify in g th is i nte rfac e, a serious problem was detected.
3-52 Diagnost ic T ools DAAD Dia gnostic M essages cont inued Message Descript i on Recommended Action Configuration signature is zero DAAD detect ed t hat nonvolatile RAM contains a configurat ion signature t hat is zero. O ld versions of t he Sys t em Con f igur a t ion Ut ility could cause this.
3-53 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide been moved to a dif f er ent drive bay. has occurred. Cont rolle r needs replacing (DAAD Error 102) IDA firmware is less than ver sion 0.96. Replace the contr oller as soon as possible.
3-54 Diagnost ic T ools DAAD Dia gnostic M essages cont inued Message Descript i on Recommended Act i on Cont rolle r needs replacing (DA AD Erro r 104) The Int elligent Array Expansion System f irm ware is less than version 1.14. Replace the controller as soon as possible.
3-55 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide for dr ive bay X Drive time- out occurred on physical drive bay X DAAD issued a command t o a physical drive and the command was never acknowledged. The drive or cable may be bad. Check t he other er r or m essages on t he Diagnostics screen to det er m ine resolution.
3-56 Diagnost ic T ools DAAD Dia gnostic M essages cont inued Message D escri pt i on Recommended Acti on Drive (bay) X firmw are needs upgrading Firmware on t his physical drive is below the latest recomm ended ver s ion. Run the O pt ions ROM Paq Ut ilit y to upgr ade the drive f irm ware t o t he lat est r evision.
3-57 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Drive (bay) X is undergoing drive recovery This drive is being rebuilt from the corr esponding m irr or or parity dat a.
3-58 Diagnost ic T ools DAAD Dia gnostic M essages cont inued Message D escri pt i on Recommended Acti on Drive (bay) X was inadvertent ly replaced The physical drive was incorrectly r eplaced aft er anot her drive failed. Replace the drive that was incorrect ly replaced and replace the or iginal drive that failed.
3-59 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide may be occurr ing. Less than 75% batt er ies at sufficient voltage The operation of t he ar r ay accelerator boar d has been disabled due to less than 75% of the batt ery packs being at the sufficient voltage level.
3-60 Diagnost ic T ools DAAD Dia gnostic M essages cont inued Message D escri pt i on Recommended Acti on Logical drive X failed due to cache error This logical drive failed due to a catastr ophic cache er r or . Replace the array accelerat or boar d and reconfigur e using the Syst em Conf igurat ion Utilit y.
3-61 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide status = RECOVERI NG drive has failed and has now been replaced. The r eplaced drive is rebuilding from t he m irr or drive or t he par it y dat a.
3-62 Diagnost ic T ools DAAD Dia gnostic M essages cont inued Message D escri pt i on Recommended Acti on Logical Drive X status = WRONG DRIVE REPLACED A phys ic a l d r ive in t his lo gic a l drive has failed. The incorr ect drive was replaced. Replace the drive that was incorrect ly replaced.
3-63 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide However, the f ir m ware r unning is not present on all drives. This could be caused by the addition of new drives in the system . Threshold for drive (bay) X violated This message indicates that a monitor and per f or m ance threshold f or t his dr ive has been violated.
3-64 Diagnost ic T ools DAAD Dia gnostic M essages cont inued Message D escri pt i on Recommended Acti on Threshold violations for drive (bay) X This is a list of the individual thresholds t hat have been violated for t his dr ive. The drive may need t o be r eplaced.
3-65 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Integrated Management Log On s ervers supporting the Integrated M anagement Display, Compaq Integrated Management Log (IML) replaces the Critical Error Log and Correctable M emory Logs.
3-66 Diagnost ic T ools Viewing t he Even t L ist 1. From Compaq Insight Manager, select the appropriate s erver, then select View Device Data. The selected s erver is disp layed with buttons around its perimeter. 2. Select the Reco very b utton. 3. Select Integ rated M anagement Lo g.
3-67 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide List of Events The event list dis plays the affected components and the associated error mes sages .
3-68 Diagnost ic T ools Event M essag es cont inued Event Type Event Message Processor Co rrecta ble Erro r Thre sho ld exceeded Un corre ctabl e E rror Host Bus Error Processor Correct able error Thr.
3-69 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Automat ic O per at ing System Shut down Init iat ed Due to O v er heat Condition Fatal Exception (Number X, Cause).
3-70 Diagnost ic T ools Rapid Recovery S ervi ces Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnos is and recovery. Rapid r ecovery means f ast iden tification an d res olution of comp lex faults .
3-71 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide The available r ecovery features are: ■ Software Error Rec ove ry – automatically restarts the s erver after a software-induced.
3-72 Diagnost ic T ools Hardware Requireme nts To use this le ve l of ASR-2 over a m ode m, you ne e d the fol lowing: ■ Compaq mode m or opti ona l Haye s mode m ■ Sys tem Configuration Utility a.
3-73 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Compaq Inte grated Re mote Consol e The standard Compaq Integrated Remote Console performs a wide range of configuration activities.
3-74 Diagnost ic T ools The foll owing ASR-2 flow chart shows you the sequence of e vent s aft er a ha rdware or software error occ urs: Ha rdw are/S oftw are error o ccu rs | Error r ecor ds in the Cr itical Error Log, or the I ntegrat ed M anagem ent Log, depending on your server configurat ion.
3-75 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Boo ting in to C ompaq U tilit ies When you enable ASR-2 to s tart into Compaq Utilities and a critical error occurs, the operating-system-s pecific Health D river logs the error information in the Critical Error Log or the IML and the A SR-2 feature restarts the server.
3-76 Diagnost ic T ools Tabl e 3-23 Comp aq System C onf igurat ion U tilit y Pager Sett ings for B oot ing int o Co mpaq Ut ilities Pager Data Setti ng Descript i on Pager status Enabled Indicat es if t he pager feat ur e is enabled or disabled.
3-77 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Com paq Sy st em Configur at ion Utilit y Pa ger Se ttings for B ooting into C ompa q Ut ilities cont inued Pager Data Setti ng D escri pt i on Dial -out st at us Enabled Allows ASR -2 to dial out t o a r em ot e workst at ion.
3-78 Diagnost ic T ools Network card slot Slot # S elect the slot num ber of t he net work inter f ace car d you wish to use for networ k ac ce ss t o Com paq Utilit ies. Ne two rk fra me type ETHERNE T_I I Select the fr am e t ype f or your net work.
3-79 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Com paq Sy st em Configur at ion Utilit y Pa ger Se ttings for B ooting into C ompa q Ut ilities cont inued Pager Data Setti ng D escri pt i on Ne two rk IP address Enter t he IP address for t his server in standard dot notation.
3-80 Diagnost ic T ools ■ Ser ial interface COM 1 ■ Dial- in statu s Dis abled ■ Dial-out s tatus Disabled ■ Dial-out stri ng 555-1234 ■ Netw ork status Dis abled ■ Network protocol IPX .
3-81 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Critical Error Log The Critical Error Log records memory errors, as well as catas trophic hardware and softw are errors that cause the s ystem to fail. This information helps you quickly identify and correct the problem, thus minimizing downtime.
3-82 Diagnost ic T ools Error Det ect ed O n Boot Up The server det ected an err or dur ing t he Power- O n Self- Test ( PO ST) . Processor Pref ailure A CPU has passed an internal corr ect ed er r or t hr eshold; excessive internal ECC cac he e rrors .
3-83 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Cr itica l Er ror Log M essages cont inued Message Descri ption NMI - PCI Bu s Par ity Erro r A parity err or was detect ed on the PCI bus. NMI - Expansion Board Erro r A board on the expansion bus indicated an err or condition, r esulting in a serv er fai l ure.
3-84 Diagnost ic T ools Revisio n Hist ory T able Some errors can be resolved by reviewing changes to the server configuration. The server has an Automatic Revis ion Tracking (ART) feature that helps you review recent changes to the server configuration.
3-85 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters , such as time-outs , spin-up, and self- test errors of S CSI drives .
3-86 Diagnost ic T ools Remote S ervice Features Compaq servers have the follow ing management features that you can access by modem or network: Tabl e 3-26 Co mpaq Ser vers Remo te M anagem ent F eat.
3-87 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide ROMP aq Using flas h ROM in Compaq s ervers allows the firmware (BIOS) to be upgraded w ith sys tem or op t i on ROMPa q u tilities.
3-88 Diagnost ic T ools ■ As set Management - Exports asset information from the Compaq Ins ight Manager databas e to leading databas e and s preads heet app lications . ■ Remote Management - Manages in-band or out-of-band devices, online or offline, from any locatio n.
4-1 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Chapter 4 Connectors, Sw itches, and Jumpers This chapter provides connector, s witch, and jumper information for the Compaq ProLiant 1850R Servers.
4-2 Connect or s , Switc hes , and Jumper s The following table defines the function for each s witch setting of S W1. The default positions are indicated below . CA UTION : Sett ing the proc es s or s wit chbanks inc or r ec t ly can res ult in permanent dam age t o the proc es s or and/ or data los s .
4-3 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide SCSI Devices No tw o SCS I devices connected to the s ame SCS I controller can have the same S CSI ID .
4-4 Connect or s , Switc hes , and Jumper s Rear Panel Connect ors The Compaq ProLiant 1850R rear panel connectors are illus trated below. See Table 4-3 for connecto r names .
4-5 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Riser Board Expansion Slots The Compaq ProLiant 1850R riser board has four expansion slots w hich are illustrated below. See Figure 4-3 and Table 4-4 for expans ion slot locations and description.
5-1 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Chapter 5 Physical and Oper ating Specifications This section provides operating and performance specifications for Compaq ProLiant 1850R Servers and optiona l hardware .
5-2 Phys ic al and O perating S pec if icat ions System Uni t Table 5-1 Co mpaq Pr oLian t 1850R Servers Syst em Un it Specif icat ions U.S . Inte rnatio nal Dimensions Height 5. 2 in 13.1 cm Depth 22.1 in 56.2 cm Width 17.7 in 45.00 cm Weight Fully Configured 35 lb.
5-3 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Hot- Plug Power Supply Table 5-2 Hot-Plug P o w e r Supply S p e cific ations U.S I nternat ional Input Specifications Nominal Line Vol tage 100 t o 120 VAC 220 t o 250 VAC Range Input Line 90 to 132 VAC 180 to 264 VAC Frequency Range 47 to 63 Hz 47 to 63 Hz Power Factor 0.
5-4 Phys ic al and O perating S pec if icat ions Power Supply Spec ific ations cont inued U.S I nternat ional Diel ectr ic Voltage Withstand Input t o O ut put 3000 VAC/min. 3000 VAC/min. Input t o G r ound 1500 VAC/min. 1500 VAC/min Safety St andar d UL 1950; CSA 22.
5-5 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide 1.44-M B Di skette Dri ve Table 5-4 1.44-M B D iskett e Drive Sp ecificat ion s Size 3 1/2 in LED Indicators ( f r ont panel) Green Read/Write Capacity per Diskette ( high/ low density) 1.
5-6 Phys ic al and O perating S pec if icat ions Low-Pr ofile 24X Ma x ID E CD -R OM Drive Table 5-5 Low- Prof ile 24X Max ID E CD -RO M Dr ive Specificat ion s Applicable D isk CD-ROM (M ode 1 and 2).
5-7 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Low-Pr ofile 2 4X Max IDE CD -ROM Dr ive Spec ific ations cont inued Inte rface ID E Cache/Buff er 256 K B Audio Output Level, Line Out 0.
5-8 Phys ic al and O perating S pec if icat ions 4.3 -GB Wide -U ltr a SC SI-3 Ha rd D rive Table 5-6 4.3-Gig abyte W ide- Ult ra SCSI Dr ive Specificat ion s Capacity 4293.
Index -1 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide Inde x A About This Guide vii access to utilities 3-2 adapter board CD-ROM exploded vi e w 1-2 removing and replacing 2-23 Arra.
Index -2 boards Cont inued exploded vi e w 1-2 removing and replacing 2-28 spare part num be r 1-4 sys tem boar d removing and replacing 2-35 spare part num be r 1-4 C cables ass emblies , spar e part.
Index -3 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide drive bay access to 2- 6 access to bo ards 2- 6 access to exp ansio n bo ards 2-6 access to exp ansio n s lots 2 -6 access to s.
Index -4 IML ( Integr ated Man agement Log ) Cont inued viewing 3-46 from IML management utility 3-47 from within Compaq Survey U tility 3-47 on IMD 3-46 importan t battery information 2-37 clarifying.
Index -5 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide parts breakdown 1-1 parts catalog, illu strated 1-1 PCI expansion board expansion slots, descri pt ion 4-5 physical and operati.
Index -6 SW1 4-1 sw itch s ettings , Sy stem M aintenance S witch 4-2 sw itches 4-1 symbols in equipm e nt 2-2 Sy mbols in Text v ii syste m Configuration Utility access ing 3 -3 main menu 3-17 menu 3.
Index -7 Compaq Pr oLiant 1850R Ser vers Maintenance and S ervic e Guide test error c ode s continued server mana ge r/R boa rd 3-32 tape dri ve 3-26 video displa y 3-22 U upgrade firm ware 3-17 utili.
Ein wichtiger Punkt beim Kauf des Geräts Compaq 1850R (oder sogar vor seinem Kauf) ist das durchlesen seiner Bedienungsanleitung. Dies sollten wir wegen ein paar einfacher Gründe machen:
Wenn Sie Compaq 1850R noch nicht gekauft haben, ist jetzt ein guter Moment, um sich mit den grundliegenden Daten des Produkts bekannt zu machen. Schauen Sie zuerst die ersten Seiten der Anleitung durch, die Sie oben finden. Dort finden Sie die wichtigsten technischen Daten für Compaq 1850R - auf diese Weise prüfen Sie, ob das Gerät Ihren Wünschen entspricht. Wenn Sie tiefer in die Benutzeranleitung von Compaq 1850R reinschauen, lernen Sie alle zugänglichen Produktfunktionen kennen, sowie erhalten Informationen über die Nutzung. Die Informationen, die Sie über Compaq 1850R erhalten, werden Ihnen bestimmt bei der Kaufentscheidung helfen.
Wenn Sie aber schon Compaq 1850R besitzen, und noch keine Gelegenheit dazu hatten, die Bedienungsanleitung zu lesen, sollten Sie es aufgrund der oben beschriebenen Gründe machen. Sie erfahren dann, ob Sie die zugänglichen Funktionen richtig genutzt haben, aber auch, ob Sie keine Fehler begangen haben, die den Nutzungszeitraum von Compaq 1850R verkürzen könnten.
Jedoch ist die eine der wichtigsten Rollen, die eine Bedienungsanleitung für den Nutzer spielt, die Hilfe bei der Lösung von Problemen mit Compaq 1850R. Sie finden dort fast immer Troubleshooting, also die am häufigsten auftauchenden Störungen und Mängel bei Compaq 1850R gemeinsam mit Hinweisen bezüglich der Arten ihrer Lösung. Sogar wenn es Ihnen nicht gelingen sollte das Problem alleine zu bewältigen, die Anleitung zeigt Ihnen die weitere Vorgehensweise – den Kontakt zur Kundenberatung oder dem naheliegenden Service.
